GENERAL DESCRIPTION SECTION

Transcription

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2 TABLE OF GENERAL DESCRIPTION SECTION PART DESCRIPTION PAGE 1 SYSTEM OVERVIEW 1.1 SIZE AND CONFIGURATION TECHNOLOGY PROGRAMMING HARDWARE DESCRIPTIONS 2.1 KEY SERVICE UNIT EXPANSION KIT RAM PACKS INTERFACE CARDS STATION EQUIPMENT SPECIFICATIONS 3.1 ELECTRICAL SPECIFICATIONS DIMENSIONS AND WEIGHTS ENVIRONMENTAL LIMITS CABLE REQUIREMENTS SYSTEM TONES KEYSET LED INDICATIONS RESERVE POWER DURATION ESTIMATES FEATURES 4.1 SYSTEM FEATURE DESCRIPTIONS STATION FEATURE DESCRIPTIONS DISPLAY FEATURE DESCRIPTIONS SAMPLE SMDR PRINTOUT SAMPLE SMDR PRINTOUT WITH CALLER ID USER INFORMATION 5.1 RADIO FREQUENCY INTERFERENCE FCC REQUIREMENTS TELEPHONE COMPANY INTERFACES SAFETY TESTS MUSIC ON HOLD WARNING

3 DCS COMPACT GENERAL SYSTEM DIAGRAM FACSIMILE PRINTER OR CALL ACCOUNTING SYSTEM STANDARD TELEPHONE TONE / PULSE VOICE MAIL / AUTO ATTENDANT SYSTEMS SAMSUNG SINGLE LINE TELEPHONE STANDARD 24B KEYSET CORDLESS PHONE 7 BUTTON KEYSET ANSWERING MACHINE LCD 24B KEYSET EXTERNAL MUSIC SOURCES AOM SYSTEM PROGRAMMING REMOTE PROGRAMMING COMPUTER TELEPHONY INTEGRATION DOOR PHONES COMPUTER TELEPHONE LINES LOOP LINES DISA TIE LINES EXTERNAL PAGING 4 ZONES UPS UNINTERRUPTIBLE POWER SUPPLY LOUD BELL 110V AC

4 PART 1. SYSTEM OVERVIEW 1.1 SIZE AND CONFIGURATION The PROSTAR DCS COMPACT is an expandabe digita hybrid key teephone system that begins with four C.O. ine ports and eight keyset ports and expands to ten C.O. ine ports and 22 stations (see Figure 1 1). In addition, up to ten keyset daughterboards may be added to the system to provide the maximum configuration of ten C.O. ine ports and 32 stations. Two types of teephones can be connected to the system: proprietary digita stations caed keysets that connect to DLI (Digita Line Interface) ports and standard teephone sets, generay caed singe ine teephones that connect to SLI (Singe Line Interface) ports. The above chart describes configurations using the basic Key Service Unit and 2 x 4 expansion cards. However, by using the DCS COMPACT s unique keyset daughterboards (KDBs), which are instaed in the base of a digita keyset, the capacity of the system can be increased by one station per KDb. Instaing a KDb-DLI adds another digita port whie a KDb-SLI adds a singe ine port. Mix and match these two types of KDb for up to a tota of ten KDBs in the system. Using this method aows the DCS COMPACT to expand to a maximum of 30 stations. Adding the optiona 2 SLI card to the Key Service Unit provides a further two SLI ports. The combination of the basic 4 x 8 Key Service Unit pus three 2 x 4 expansion cards pus ten KDBs pus a 2 SLI card provides a maximum configuration of ten C.O. ines and 32 stations pus misceaneous circuits. 1.1

5 CONFIGURATION NOTES 1. Ony one 2 SLI card can be instaed in the system. 2. Ony one MISC card can be instaed in the system. 3. Ony three 2 x 4 cards can be instaed in the system. 4. Ony ten KDbs can be instaed in the system. 1.2

6 1.2 TECHNOLOGY SWITCHING System switching is accompished by means of a custom IC engine that provides 256 switchabe digita channes. Each of the 256 digita channes is automaticay assigned to carry voice or data as required by system operation in a PCM format. In addition to the 256 channes mentioned above, the system aso utiizes Digita Signa Processors or DSPs. Each DSP may be configured by the switching contro program as a DTMF sender, a DTMF receiver or a C.O. tone detector on a per-ca basis. The engine chip contains four DSP channes and an additiona four DSPs are added when a MISC card is instaed. This means that the system contains a tota of eight DSP channes when fuy expanded. The DSP channes are fuy shared throughout the system as a common resource. MEMORY The system operates using stored program contro. This program is stored in either two EPROM chips (1024 Kbytes of memory) or four EPROM chips (2048 Kbytes of memory) depending on the feature package. A specific customer data is stored in non-voatie random access memory (NV-RAM) ocated on the removabe RAM pack. It is protected by a Ni-Cd (NICAD) battery providing up to 30 days of memory protection. MICROPROCESSORS The DCS COMPACT uses distributed processing. The system s primary processor is a 16 bit Motoroa MC68000 operating at a cock speed of 8 MHz. The secondary eve of processing is done in the keysets. The digita keyset uses a Hitachi H8 processor for data communication within the DCS COMPACT. 1.3 PROGRAMMING The DCS COMPACT comes with defaut data. This data provides for operation within seconds after appying power. A trunks and stations are assigned according to the defaut numbering pan. This numbering pan is fexibe and may be changed if so desired. The technician customizes this defaut data to meet the end user s requirements. The system can be programmed from any dispay keyset without interrupting norma system operation. There are three eves of programming: TECHNICIAN, CUSTOMER and STATION. The technician eve has access to a programs and can aow the customer access to system programs as needed. Technician and customer access are controed by different security passcodes. The DCS COMPACT aso aows the use of a proprietary computer program caed CPCMMC. This permits a technician to program the system using a persona computer. CPCMMC can be used on-site to modify the customer database or to downoad (save) the entire customer database to a fie. This fie can then be saved as a backup and upoaded when required to restore the database. Through the use of modems, CPCMMC can access a DCS COMPACT system remotey (off-site) to make database changes or perform upoads or downoads of the customer database as if the technician were on-site. 1.3

7 PART 2. HARDWARE DESCRIPTIONS 2.1 KEY SERVICE UNIT The DCS COMPACT Key Service Unit (see Figure 2 1) is a singe pastic cabinet containing the foowing: A power suppy Processing, switching and the system operating program Four Caer ID compatibe oop start C.O. interfaces with a repaceabe 4 C.O. protection card (4COP) Eight 2B+D digita keyset interfaces One MOH/BGM input One page output One auxiiary reay Power faiure circuits for the first two C.O. ines 2.2 EXPANSION KIT FIGURE 2 1 The optiona expansion kit (see Figure 2 2) consists of a backpane PCB with connectors for three 2 x 4 expansion cards and a pastic rack to support the cards. The kit is instaed inside the basic KSU and connects to the KSU motherboard via a 50 pin ribbon cabe and two pairs of ground wires. FIGURE

8 2.3 RAM PACKS To operate, the KSU must be equipped with a RAM pack to hod the customer database (see Figure 2 3). There are two types of RAM pack avaiabe RAM packs 1 and 2, described beow. RAM PACK 1 contains: Customer database contained in 256 Kbytes of battery protected memory and the Rea Time Cock circuit RAM PACK 2 contains: FIGURE 2 3 Customer database contained in 256 Kbytes of battery protected memory and the Rea Time Cock circuit Additiona 256 Kbytes of battery-protected memory for the Caer ID features and to increase the speed dia ibrary to 1500 numbers 2.4 INTERFACE CARDS A. The 2 SLI card is instaed in a dedicated sot on the KSU motherboard. The card provides two singe ine teephone interfaces equipped with OPX protection and the abiity to provide a oop disconnect signa. B. The 2 x 4 DLI card provides two Caer ID-compatibe oop start C.O. interfaces and four 2B+D DLI ports. C. The 2 x 4 SLI card provides two Caer ID-compatibe oop start C.O. interfaces, four SLI ports for industry standard singe ine teephones and the abiity to provide a oop disconnect signa. NOTE: This card does not provide OPX protection. D. The 2 E & M x 4 DLI card provides two two wire (TL11M) tie ine interfaces and four 2B+D DLI ports. E. The MISC 1 card provides a second MOH/BGM input, four page zone contro reays, two seria I/O ports and four DSP circuits. It is recommended that this card be used in situations requiring heavy singe ine teephone use. F. The MISC 2 card is simiar to the MISC 1 but with the addition of Caer ID decoding circuits. G. The KDb-DLI board, if instaed in a digita keyset, wi provide a second DLI port for the connection of a digita station device. H. The KDb-SLI board, if instaed in a digita keyset, wi provide an SLI port for the connection of a standard teephone device. NOTE: The SLI port on a KDb-SLI cannot provide disconnect signa or OPX protection. 2.2

9 2.5 STATION EQUIPMENT LCD 24B Keyset (See Figures 2 4) Buit-in speakerphone 24 programmabe keys (16 with tricoored LEDs) Four fixed function keys 32 character dispay (2 x 16) with three associated soft keys and a scro key UP/DOWN buttons for digita contro of speaker, handset and ringer voumes Eight seectabe ring tones Desk- or wa-mounted Avaiabe in amond or charcoa FIGURE 2 4 STD 24B Keyset (See Figures 2 5) Buit-in speakerphone 24 programmabe keys (16 with tricoored LEDs) Four fixed function keys UP/DOWN buttons for digita contro of speaker, handset and ringer voumes Eight seectabe ring tones Desk- or wa-mounted Avaiabe in amond or charcoa FIGURE 2 5 LCD 12B Keyset (see Figures 2 6) 32 character dispay (2 x 16) with three associated soft keys and a scro key Buit-in speakerphone 12 programmabe keys (six with tricoored LEDs) Four fixed function keys UP/DOWN buttons for digita contro of speaker, handset and ringer voumes Eight seectabe ring tones Desk- or wa-mounted Avaiabe in amond or charcoa FIGURE

10 Basic 12B Mode Keyset (see Figures 2 7) Buit-in speakerphone 12 programmabe keys (six with tricoored LEDs) Four fixed function keys UP/DOWN buttons for digita contro of speaker, handset and ringer voumes Eight seectabe ring tones Desk- or wa-mounted Avaiabe in amond or charcoa FIGURE Button Mode Keyset (see Figures 2 8) 7 programmabe keys Three fixed function keys UP/DOWN buttons for digita contro of speaker and ringer voumes Eight seectabe ring tones Desk or wa mounted Avaiabe in amond or charcoa FIGURE Button Add-On Modue (AOM) (see Figures 2 9) 32 programmabe keys Two fixed function keys UP/DOWN buttons for digita contro of speaker and ringer voumes Avaiabe in amond or charcoa One or two can be assigned to any DCS keyset to provide executive off-hook voice announce and additiona programmabe keys (see Figure 2 10) Can operate as a stand-aone handsfree teephone unit FIGURE

11 FIGURE 2 10 Door Phone Interface Modue (DPIM) and Door Phone (see Figures 2 11 and 2 12) The DPIM adapts any DLI circuit for use with the door phone unit Commony used to request entry through ocked doors (interior or exterior) or as a room monitoring box Provides contact contro to be used with customer-provided eectric door ock Door phone is wa-mounted Door phone is weather resistant FIGURE 2 11 FIGURE

12 Computer Teephony Modue (CTM) (See Figure 2 13) Provides RS232 connection via DB9 for TAPI appications Connects with any DLI port FIGURE 2 13 Singe Line Teephone (See Figure 2 14) Four fixed function keys: hod, fash, new ca, and monitor. Data Port: seectabe to share station extension or utiize a separate extension On hook diaing Message Waiting/Ring Indicator Desk or wa mounted Ring voume contro Four avaiabe ring tones. Avaiabe in amond and back Note: This singe ine teephone set is FCC approved for direct connection to the pubic teephone network. FCC # A3LKOR TE-T REN 0.9B UL LISTED 19X9 FILE # ETI 8093 FIGURE

13 PART 3. SPECIFICATIONS The foowing tabes provide technica data for the DCS COMPACT hybrid/key teephone system. 3.1 ELECTRICAL SPECIFICATIONS AC INPUT POWER CONSUMPTION (MAX) 120 (88 132) VAC (48 63 Hz) 97 WATTS MAXIMUM FUSE RATING 3 AMP BTU RATING (MAX) 5.5 BTU/MINUTE +5 VOLTS 2.0 AMPS MAX DC OUTPUT 5 VOLTS 0.5 AMPS MAX 48 VOLTS 1.0 AMPS MAX 3.2 DIMENSIONS AND WEIGHTS HEIGHT WIDTH DEPTH WEIGHT DCS COMPACT BASIC SYSTEM: 22.5" 14.25" 5" 16 b. SINGLE CABINET EXPANDED SYSTEM 22.5" 14.25" 5" 22 b. DIGITAL KEYSET (ALL MODELS) 4.25" 8.50" 9" 2 b. 9 oz. ADD-ON MODULE 4.25" 4.25" 9" 1 b. 3 oz. DOOR PHONE 5" 3.88" 1.25" 6.8 oz. 3.3 ENVIRONMENTAL LIMITS OPERATING TEMPERATURE F/1 40 C STORAGE TEMPERATURE F/ C HUMIDITY 10% 90% NON-CONDENSING 3.1

14 3.4 CABLE REQUIREMENTS EQUIPMENT CABLE AWG MAX FEET MAX METERS DIGITAL KEYSETS 1 PR. TWISTED ADD-ON MODULES 1 PR. TWISTED SINGLE LINE STATION 1 PR. TWISTED KM DOOR PHONE 2 PR. TWISTED * 100 *This is the maximum ength of the cabe between the door phone and the DPIM. The DPIM can be instaed up to 900 cabe feet from the KSU. 3.5 SYSTEM TONES TONE FREQUENCIES CADENCE DIAL TONE Hz CONTINUOUS RING BACK TONE Hz 1 sec on + 3 sec off BUSY TONE Hz 0.5 sec on sec off DND/NO MORE CALLS Hz 0.25 sec on sec off ERROR TONE Hz 0.25 sec of each tone CONFIRMATION TONE Hz Three bursts of tone 0.1 sec on sec off TRANSFER/CONF Hz 0.1 sec on sec off 3.2

15 SYSTEM TONES 3.3

16 3.6 KEYSET LED INDICATIONS CONDITION LED COLOR LED ON LED OFF LINE IDLE OFF OFF LINE IN USE RED/GREEN STEADY RECALL AMBER 500 ms 500 ms CALL ON HOLD RED/GREEN 500 ms 500 ms RINGING C.O. CALL RED/GREEN 100 ms 100 ms RINGING INTERNAL CALL GREEN 100 ms 100 ms DND INDICATION RED 100 ms ON/100 ms OFF 500 ms for 500 ms 3.7 RESERVE POWER DURATION ESTIMATES (in minutes)* NO. OF UPS CAPACITY IN VOLT AMPS (VA) STATIONS *These are approximate vaues based on an ide system. The greater the C.O. ine activity on the system, the ower these readings wi become. In addition, specific UPS devices, due to their interna construction, can have greater or esser vaues. 3.4

17 PART 4. FEATURES SYSTEM FEATURES Account Code Entry Forced Vountary A Ca Voice Page Attention Tone Authorization Codes Forced Vountary Automatic Hod Background Music Caer ID Name/Number Dispay Next Ca Save CID Number Store CID Number Inquire Park/Hod CID Review List Investigate Abandon Ca List (50) CID on SMDR Number to Name Transation (250) Ca Forwarding A Cas Busy No Answer DND Busy/No Answer Foow Me Externa To Voice Mai Ca Hod Excusive System Remote Ca Park and Page Ca Pickup Directed Groups (20) Ca Waiting/Camp-On Centrex/PBX Use Chain Diaing Cass of Service Common Be Contro Conference Add On (5 Party) Unsupervised Computer Teephony Integration (CTI) TAPI Data Security Database Printout Diaed Number Identification Service (DNIS) Day/Night Routing Busy or Camp-On Option Direct In Lines Direct Inward Diaing (DID) Day/Night Routing Busy or Camp-On Option Direct Inward System Access (DISA) Direct Trunk Seection Directory Names DISA Security Distinctive Ringing Door Lock Reease (Programmabe) Door Phones Door Phone Night Ring E & M Tie Lines Executive Barge-In (Override) Station or Trunk With/Without Warning Tone Executive/Secretary Pooing Externa Music Interfaces Externa Page Interfaces Fash Key Operation Fexibe Ringing Day Ring Assignments Night Ring Assignments Hot Line In Group/Out of Group Incoming Ca Distribution Incoming/Outgoing Service Individua Line Contro Least Cost Routing Live System Programming From any Dispay Keyset With a Persona Computer Meet Me Page and Answer Memory Protection Message Waiting Instructions Microphone On/Off per Station Music on Hod Fexibe Night Service Automatic Manua Off Premises Extensions (OPX) Operator Group Overfow Operator Station Group Paging Interna Zones (4) Externa Zones (4) A Interna A Externa Page A Power Faiure Transfer Primeine Seection Private Lines Programmabe Line Privacy Programmabe Timers Recas Remote Programming PC Ring Over Page Singe Line Connections Speed Dia Numbers (1500) Station List (50 Max) System List (500 Max) Speed Dia by Directory Station Hunt Groups (30) Distributed Sequentia Unconditiona Station Message Detai Recording (SMDR) System Aarms System Directory To Restriction By Day or Night By Line or Station Eight Diaing Casses Specia Code Tabe To Restriction Override Tone or Puse Diaing Transfer Screened/Unscreened Voice Mai Transfer Key With Camp-On Trunk Groups (11) Universa Answer Voice Mai Integration Waking Cass of Service Requires optiona hardware and/or software. Ask your deaer for detais

18 4.1 SYSTEM FEATURE DESCRIPTIONS ACCOUNT CODE ENTRY Station users may enter an account code (maximum 12 digits) before hanging up from a ca. This account code wi appear in the SMDR printout for that ca record. Keyset users may enter this code using an account (ACCT) key without interrupting a conversation. Singe ine set users must temporariy interrupt the ca by hook-fashing and diaing the feature access code. Account codes can be up to 12 digits ong. Characters can incude the digits 0 9. FORCED When forced, they are aways verified from a system ist of 250 entries. Account codes are aways printed on the SMDR report. Account codes can be up to 12 digits ong. They can contain the digits 0 9. VOLUNTARY Users may eect to enter an account code for any ca. Characters can incude the digits 0 9, star (Q) and #. ALL CALL VOICE PAGE Users can page a the interna and a the externa paging zones at the same time by diaing the A Page code. Keysets may be restricted from making or receiving pages in system programming. A maximum of 30 keysets can be programmed to receive page announcements. ATTENTION TONE To get your attention, a brief tone precedes a page announcements or intercom voice cas. There are separate programmabe duration timers for page and voice announce tones. AUTHORIZATION CODES Authorization codes are used to give permission to make a ca. These four digit authorization codes can be either forced or vountary. When used, authorization codes wi automaticay change the diaing station s cass of service to the eve assigned to the authorization code. Authorization codes may or may not be programmed to print on SMDR. FORCED When a station is programmed for forced authorization the user must aways enter this code before diaing is aowed. The diaed authorization code is verified from a system ist of 100 entries

19 VOLUNTARY Any station user can aways enter an authorization code before he/she begins diaing. The diaed authorization code is verified from a system ist of 100 entries. AUTOMATIC HOLD Whie a keyset user is engaged on an outside (C.O.) ca, pressing another trunk key, route key or CALL button automaticay paces the ca on hod when this feature is enabed. Pressing TRANSFER, CONFERENCE, PAGE or a DSS key wi aways automaticay pace a C.O. ca on hod. Intercom cas can ony be automaticay hed by pressing the TRANSFER or CONFERENCE keys. Each keyset user can enabe or disabe automatic hod. BACKGROUND MUSIC Keyset users may choose to hear music through their keyset speakers when optiona externa sources are instaed. Each user may adjust this eve by the use of a voume contro program at the seected keyset. CALLER ID This feature requires that optiona software and hardware be instaed in the DCS COMPACT KSU. In addition, the Caer ID service must be provided by your oca teephone company. The avaiabiity of the caing party name or number depends on the type of CID service offered by your oca teephone company. The Caer ID feature is dependent on having an LCD keyset to show the name or number in the top ine of the dispay. NOTE: Requires optiona hardware and/or software. Ask your deaer for detais. NAME/NUMBER DISPLAY Each LCD keyset user can decide if he/she wants to see the CID name or CID number in the dispay. Regardess of which one is seected to be seen first, the N/N key is pressed to view the other piece of CID information. NEXT CALL In the event that you have a ca waiting or a camped-on ca at your keyset, you can press the NEXT key to dispay the Caer ID information associated with this next ca in queue at your station. Either the CID name or CID number wi show in the dispay depending on your N/N seection. SAVE CID NUMBER At any time during an incoming ca that provides CID information, you may press the SAVE key. This saves the CID number in the Save Number feature. Pressing the SAVE number redia key wi dia the CID number. The system must be using LCR to dia the saved number

20 STORE CID NUMBER At any time during an incoming ca that provides CID information, you may press the STORE key. This saves the CID number as a speed dia number in your persona speed dia ist. The system must be using LCR to dia the stored number. INQUIRE PARK/HOLD Having been informed that an incoming ca is on hod or has been parked, you may view the Caer ID information before you retrieve the ca. This wi infuence how you choose to hande the ca. CID REVIEW LIST This feature aows dispay keyset users to review CID information for cas sent to their stations. This ist can be from ten to fifty cas in a first-in, first-out basis. The ist incudes cas that you answered and cas that rang your station but that you did not answer. When reviewing this ist, you can press one button to dia the person back. The system must be using LCR to dia the stored number. INVESTIGATE This feature aows seected stations with a specia cass of service to investigate any ca in progress. If CID information is avaiabe for an incoming ca, you wi know to whom this station is speaking. On outgoing cas, you can see who was caed. After investigating, you may barge-in on the conversation, disconnect the ca or hang-up. WARNING: Barge-in without tone may vioate state or federa aws concerning the right to privacy. STA is in no way responsibe for the misuse of this feature. ABANDON CALL LIST (50) The system has a system-wide abandon ca ist that stores CID information for the ast 50 cas that rang but were not answered. The ist is accessed using the system administrator passcode. When reviewing this ist, you are provided options to CLEAR the entry or DIAL the number. You can use the NND key to togge between the CID name, CID number and the date and time the ca came in. The system must be using LCR to dia numbers from the abandon ca ist. CID ON SMDR The Station Message Detai Records report can be set to incude CID name and number for incoming cas. This format expands the print out to 113 characters. You must use a wide carriage printer or an 80 coumn printer set to the condensed print option. NUMBER TO NAME TRANSLATION (250) The system provides a transation tabe for 250 entries. When the CID number is received, the tabe is searched. When a match is found, the system wi dispay the corresponding name. This wi aow users in areas that do not support deuxe Caer ID to provide names for reguar caers

21 CALL FORWARDING This feature aows the user to redirect (forward) incoming cas. The cas can be redirected to the attendant, a hunt group, voice mai, externa number or another station user. If the destination station is in DND, the caing party wi receive DND/REOR- DER tone. Cas cannot be forwarded to a door phone. FORWARD ALL CALLS A maximum of 30 keysets can be programmed to receive page announcements. This type of forwarding is not affected by the condition of the station. A cas are immediatey redirected to the designated destination. If it is desired, the destination station may redirect the ca back to the forwarded station by using the transfer feature. The forwarded station user can continue to originate cas as usua. DSS keys for stations that are forwarded a wi fash sow red. FORWARD BUSY This feature forwards a cas ony when the station set is busy. The station user can originate cas as usua. FORWARD NO ANSWER This feature forwards cas that are not answered within a preprogrammed time. The station user can originate cas as usua and receive cas if present. The timer is programmabe on a per-station basis to aow for differences in individua work habits. FORWARD DND This feature works with the Do Not Disturb feature. This aows cas directed to a station in Do Not Disturb or One Time Do Not Disturb to forward immediatey to another destination. FORWARD BUSY/NO ANSWER This feature aows the station user to use both of these types of forwarding simutaneousy, provided the destinations have aready been entered in the usua manner. FORWARD FOLLOW ME This feature aows the station user to forward a cas from another station to the user s station or change the forward destination to the extension you are at now. FORWARD EXTERNAL This feature forwards C.O. cas to an externa number via a centra office trunk if aowed by cass of service. These C.O. cas wi ony forward after the programmabe externa ca forward deay timer expires

22 FORWARD TO VOICE MAIL Each station may be programmed to aow or deny the abiity to forward intercom cas to voice mai. When denied this can save vauabe message time in the voice mai system. CALL HOLD (EXCLUSIVE) Outside cas can be paced on excusive hod at any keyset by pressing the HOLD key twice during a ca. Cas paced on excusive hod can ony be retrieved at the keyset that paced the ca on hod. Intercom cas are aways paced on excusive hod. CALL HOLD (SYSTEM) Outside cas can be paced on system hod at any station. Users may dia the access code or press the HOLD button. Cas on system hod may be retrieved at any station. CALL HOLD (REMOTE) Outside cas can be paced on hod at a remote station. This feature aows cas to be answered at one keyset and paced on hod at another station. This aows time for the user to proceed to that station or aows the party that the ca was intended for to have that ca paced at their station. The ca or trunk button wi fash at the remote hod station. CALL PARK AND PAGE Each C.O. ine has its own park zone. This simpe method eiminates confusion and ensures that a park zone is aways avaiabe. Pressing the PAGE key parks the ca automaticay. There are no extra buttons to press and there is no ost time ooking for a free zone. CALL PICKUP With directed ca pickup, users can answer cas ringing at any station by diaing a code pus that station s extension number. Cas can be picked up from a station group in a simiar manner. The group pickup feature aows users to answer any ca ringing within a pickup group. There are 20 pickup groups avaiabe. A station cannot be in more than one pickup group. To empoy this feature, users either dia the access code or press the assigned feature button foowed by the pickup group number. CALL WAITING/CAMP-ON Busy stations are notified that a ca is waiting (camped-on) when they receive a tone. The tone wi be repeated at a programmabe interva. Keysets receive an off-hook ring signa through the speaker and singe ine stations receive a tone in the handset. The voume of the camp-on tone can be set by the station user. Camped-on cas wi foow Forward No Answer if a Forward No Answer destination has been set

23 CENTREX/PBX USE CENTREX and PBX ines can be instaed in ieu of centra office trunks. CENTREX and PBX feature access codes incuding the command for hook-fash (FLASH) can be stored under one touch buttons. To restriction programming can ignore PBX or CENTREX access codes so to cas can be controed when using these services. CHAIN DIALING Station users may manuay dia additiona digits foowing a speed dia ca or chain together as many speed dia numbers as are required. CLASS OF SERVICE The system aows a maximum of 30 station casses of service. Each cass of service can be customized in memory to aow or deny access to features and to define a station s diaing cass. Each station can be assigned different casses of service for day and night operation. COMMON BELL CONTROL Each KSU provides a dry contact pair to contro a customer-provided common be or common audibe device. These contacts must be programmed as members of a station group and may provide steady or interrupted cosure. COMPUTER TELEPHONY INTEGRATION (CTI) Computer Teephone Integration (CTI) aows integration between the Prostar DCS COMPACT and a persona computer system (PC). Caer ID service is required on TAPI inbound ca appications that use the CID information to dispay computer records in conjunction with the presentation of the ca to the station on the DCS COMPACT Reease 2 system. TAPI is described beow. TAPI Jointy deveoped by Inte and Microsoft, TAPI (Teephony Appications Programming Interface) deivers teephony features to the Windows desktop. TAPI is an open appication interface (OAI) protoco that supports First Party Ca Contro. A DCS Computer Teephony Modue (CTM) is required to connect any keyset to a persona computer running Windows 3.1 or Windows 95. The number of CTMs that can be instaed on a system is ony imited to the number of keyphones. The features and funcionaity of the DCS keyset are not changed. CONFERENCE Any combination of up to five parties (stations or outside ines) can be joined together in an add-on conference. A station user may set up a conference with two or more outside ines and then exit the conference eaving the outside ines connected in an unsupervised (trunk to trunk) conference. The system aows five simutaneous conferences

24 DATA SECURITY Singe ine extensions used with modems and facsimie machines can be programmed so that they wi not receive any system-generated tones that woud disrupt data transmissions. In addition, these devices wi receive DCS COMPACT C.O. ringing pattern instead of intercom ring pattern. Devices connected to a 2 SLI card or a 2 x 4 SLI card wi receive a disconnect signa upon termination. DATABASE PRINTOUT A copy of the customer database can be obtained using CPCMMC. This information can be directed to an image fie for ater printing or to the PC screen and may be done either on-site or remotey. A compete database or specific data bocks may be obtained. DIAL BY NAME SYSTEM SPEED DIAL LIST Each system speed dia number can have an associated directory name. A speed dia number can be seected by scroing aphabeticay through the directory name ist. This on-ine directory aows the user to ook up and dia numbers in seconds. PERSONAL SPEED DIAL LIST Each persona speed dia number can have an associated directory name. A speed dia number can be seected by scroing aphabeticay through the directory name ist. This on-ine directory aows the user to ook up and dia numbers in seconds. STATION DIRECTORY LIST Each station can have an associated directory name. A station can be seected by scroing aphabeticay through the directory name ist. This on-ine directory aows the user to ook up and dia other users in seconds. DIRECT IN LINES Outside ines may be programmed to bypass the operator(s) and ring directy at any station or group of stations. DIRECT INWARD SYSTEM ACCESS (DISA) Users can ca in on specific DISA ines at any time, input a security code and receive system dia tone. Users can now pace interna cas or if permitted, cas using C.O. ines. The caer must have a tone dia phone and know his/her DISA security code. DISA ines can be used as both-way ines or incoming ony. The C.O. ines used for DISA must have disconnect supervision. DIRECT TRUNK SELECTION Each station can be aowed or restricted access to a trunk or trunk group by access code when LCR is activated. When restricted, the user must use a trunk key or route key

25 DISA SECURITY Teephone fraud and ong distance theft continue to increase; therefore, we have introduced a DISA security system. If an incorrect DISA passcode is entered repeatedy (as is the case with hackers ), the DISA system can be automaticay disabed temporariy. Both the number of incorrect passcode attempts and the time that DISA is disabed are programmabe. In addition, a faied attempts to access DISA wi print on SMDR (if provided) with a DE DISA error fag. WARNING: As it is impossibe to prevent unauthorized access to your teephone system by hackers, we suggest that you do not turn the DISA feature on uness you intend to use it. If you do use this feature, it is good practice to frequnety change passcodes and periodicay review your teephone records for unauthorized use. DISTINCTIVE RINGING Users wi know the type of ca they receive by the type of ring that they hear. Outside cas have a singe ring repeated whie interna cas have a doube ring repeated. DIRECT INWARD DIALING (DID) The DCS COMPACT can use oca teephone company-provided DID service via an E & M trunk. When programmed, anyone diaing a user s persona number rings directy to that user s office. DID cas to a busy station have the option to return busy signa to the C.O. or return ringback to the C.O. When ringback is seected, the caed station receives off-hook ring. Mutipe DID numbers can ring the same extension or station group and dispay keysets show a DID directory name when ringing if a name has been programmed. DID cas can be assigned both a day and night ring destination. This aows routing of DID cas that have one destination during the system Day mode to be routed to a different destination during the system Night mode. DID cas that are directed to ring a voice mai machine can be identified by a specia digit (see Voice Mai Integration). As it is possibe to program E&M trunks to foow the DID transation tabes, the system can use both way DID type service. DNIS (DIALED NUMBER IDENTIFICATION SERVICE) DNIS is an incoming service provided by the teephone service provider that transates the 10 or 11 digit numbers diaed into 3 or 4 digits, then sends them into the DCS COMPACT. The DCS COMPACT is considered enhanced because it provides separate day and night destinations with name dispay aowing greater ca coverage. The DCS COMPACT supports DNIS on E&M tie ine service. DOOR LOCK RELEASE (PROGRAMMABLE) After answering a ca from the door phone, users can dia a code to activate a contact cosure. This can be used to operate a customer-provided eectric door ock reease mechanism. The contact cosure timer is programmabe from ms

26 DOOR PHONES The door phone interface modue (DPIM) provides for connection of a door phone to a DLI port. Pressing the button on the door phone wi give a distinctive ring (three short rings repeated) at the assigned station or station group. If not answered within a programmabe time, the system wi reease the door phone and stop ringing. Stations may ca the door phone directy and monitor the surrounding areas. DOOR PHONE NIGHT RING The night ring destination of door phone cas may be different than during the day. For exampe, arge factories may want these cas directed to a security desk after hours. E & M TIE LINES Your office can be connected to another office with a tie ine. Use this to make cas to stations in the other system. If programming aows, you can access ines in the other system to make outside cas. Tie ine cas can be put on hod, transferred and conferenced in the same way as are other outside cas. Users accessing the tie ine from the other system can get a ine in your system and make outgoing cas. These cas can be controed by assigning a diaing cass to the tie ine. Your oca teephone company may use E & M tie ines to provide DID service. See DID. EXECUTIVE BARGE-IN (OVERRIDE) The feature aows speciay programmed stations with a barge-in key to override the automatic privacy of another station. Programming wi aow barge-in with or without a warning tone. Stations may aso be programmed as secure so that they cannot be barged-in on. WITHOUT WARNING TONE When the barge-in without tone option is set, the barging-in keyset has its microphone muted and the barged-in on station wi not receive an override dispay. This feature wi not work from singe ine sets. WARNING: Barge-in without tone may vioate state or federa aws concerning the right to privacy. Samsung Teecommunications America is in no way responsibe for the misuse of this feature. EXECUTIVE/SECRETARY POOLING Each keyset may be defined as a BOSS or a SECY in system programming. Each BOSS can have up to four SECYs and each SECY can have up to four BOSSes. These arrangements are known as executive/secretary poos. There can be mutipe poos in a system. When a BOSS is in DND, a cas to the BOSS wi ring the first SECY assigned to that BOSS; if that SECY is busy, the ca wi hunt to the next avaiabe SECY assigned to that BOSS. If the SECY must communicate with the BOSS whie he/she is in DND, pressing the corresponding BOSS button on the SECY s keyset

27 wi resut in an Auto Answer intercom ca being made to the BOSS (providing the BOSS is free). A station can be the BOSS of ony one SECY poo. EXTERNAL MUSIC INTERFACES The system provides an interface for connecting a customer-provided externa music source and the addition of a MISC card provides a second interface. These interfaces can be used for background music, station music on hod or trunk music on hod. EXTERNAL PAGE INTERFACE The system provides one externa page audio output. The addition of a MISC card wi provide up to four externa zone contro reays. Mutipe reays may be assigned to a page zone. FLASH KEY OPERATION Whie a user is on an outside ine, pressing the FLASH key wi fash the centra office or PBX. This is used for custom caing features on C.O. ines or in conjunction with CENTREX/PBX operation. System programming aows individua fash times for C.O. and PBX ines. When C.O. or PBX fash is not required, setting the timers for two seconds wi reease the existing ca and return dia tone to make a new ca. FLEXIBLE NUMBERING System programming aows stations to have two, three or four digit extension numbers beginning with the digit 2 or 3. Defaut extension numbers begin with 201. Station hunt group access codes can be two or three digits beginning with the digit 5. These can be changed but doing so wi affect other feature access codes. A user guides are written using the defaut numbering pan. FLEXIBLE RINGING Outside ines can be programmed to ring at any station or station group. Each ine can be assigned a day ring destination and a night ring destination. HOT LINE Stations can be programmed to ca a pre-defined station or station group as soon as the handset is ifted. A programmabe hot ine deay timer (1 250 seconds) can be programmed. IN GROUP/OUT OF GROUP Individuas assigned to a station hunt group may temporariy remove their teephones from the group by pressing the In/Out of Group button providing that there is someone sti in the group. Stations out of a group wi not receive cas to that group but wi continue to receive cas to their individua extension numbers. When desired, the user may put him/hersef back into the group by pressing the button again. Users who do

28 not have this button may dia the access code and the group desired. A station user is aowed to be in severa groups, providing a key and the extender of that group are assigned for each group on the user s phone. INCOMING CALL DISTRIBUTION Incoming cas can be assigned to ring a distributed station hunt group. This wi aow a members of the group to share the ca oad. INCOMING/OUTGOING SERVICE Outside ines are avaiabe for incoming or outgoing service. Programming aows any outside ine to be used for incoming cas ony, outgoing cas ony or both-way service. INDIVIDUAL LINE CONTROL Each station in the system can be individuay programmed to aow or deny diaing out as we as aow or deny answering for each outside ine. LEAST COST ROUTING Least Cost Routing (LCR) is the abiity to automaticay seect the appropriate trunk group for the number diaed by any station. LCR can become quite compicated to understand and program but does aow highy compex diaing decisions. The DCS COMPACT s LCR package incudes the foowing features: Option to use or not use LCR Programmabe LCR access code Digit anaysis tabe ten digits each with 500 entries Routing by time of day Routing according to individua station cass Modify digits tabe 100 entries Fexibe trunk group advance timer Option to use or not use trunk group advance warning tones LIVE SYSTEM PROGRAMMING The system can be programmed from any dispay keyset without interrupting norma system operation. There are three eves of programming: TECHNICIAN, CUSTOMER and STATION. The technician eve has access to a programs and can aow the customer access to system programs as needed. Technician and customer access are controed by different security passcodes. MEET ME PAGE AND ANSWER After a user makes a Meet Me Page, the user may remain off-hook to aow the paged party to meet the user for a private conversation

29 MEMORY PROTECTION In the event that power is ost to the system, a customer data contained in the RAM pack is retained by the use of a Ni-Cd (or NICAD) battery for approximatey thirty days. In addition, the CPCMMC computer program may be used to produce a backup copy of the customer data. MESSAGE WAITING INDICATIONS When caing a station and receiving a busy signa or no answer condition, the caer can eave an indication that a message is waiting. The message button wi ight red at the messaged keyset. A singe ine phone wi receive a distinctive message waiting dia tone. Five message waiting indications can be eft at any station. MICROPHONE ON/OFF PER STATION The microphone can be disabed at any keyset. When a microphone is disabed, the keyset cannot use the speakerphone athough on-hook diaing and group istening are sti possibe. MUSIC ON HOLD FLEXIBLE When externa music sources are connected, each C.O. ine may be programmed to receive one of the two externa sources, internay-generated tones or no music when it is paced on hod. If there are no sources instaed, each ine may receive either a 50 ms tone or no music. The system-generated tone is a beep every 3.5 seconds. NIGHT SERVICE The DCS COMPACT provides separate ringing ocations for a trunks in both the DAY and the NIGHT modes. NIGHT SERVICE (AUTOMATIC) Automatic night service aows the system to automaticay go in and out of night service according to the system cock. There are separate time options avaiabe for each day of the week. This feature can be overridden by a manua night service key. OFF PREMISES EXTENSIONS (OPX) A singe ine (tip and ring) extension from a 2 SLI card may be connected to teephone company-provided OPX circuits to remote ocations. OPERATOR GROUP Any number of stations can be assigned to the operator group for answering incoming cas. Cas to this group can be set for distributed, sequentia or unconditiona ringing. Operators can use the In/Out of Group feature to meet fexibe operator requirements

30 OVERFLOW When cas ringing a station group go unanswered, they can overfow to another destination after a pre-programmed period of time. Each station group has its own timer. The overfow destination can be a station or station group. PAGING System software aows the use of four interna and four externa paging zones. Stations can page any individua zone, a interna zones, a externa zones or a zones simutaneousy. Using system programming, each station may be aowed or denied the abiity to make or receive page announcements to any zone or combination of zones. POWER FAILURE TRANSFER Each system is equipped with two power fai reays. If power fais, these reays can be used to re-route the first two C.O. ines on the card to singe ine teephones. When power is restored to the system, the ines and stations return to norma operation and cas in progress wi be disconnected. PRIMELINE SELECTION Any station can be programmed to seect a specific ine, ine group, teephone number, station or station group. PRIVATE LINES For private ine use, stations can be prevented from diaing and/or answering any ine. PROGRAMMABLE LINE PRIVACY Each outside ine can be programmed to ignore the automatic ine privacy. This aows up to four other parties to join your conversation by simpy pressing the ine button. This is simiar to 1A2 key teephone operation. PROGRAMMABLE TIMERS There are over 35 programmabe system timers to aow each instaation to be customized to best fit the end user s appication. RECALLS Cas put on hod, transferred or camped-on to any station wi reca to the originating station if not answered within a programmabe period of time. A reca that goes unanswered for the attendant reca timer wi reca to the system operator group. Hod, transfer, camp-on and attendant recas have individua programmabe timers. Cas recaing to buttons with tri-coored LEDs wi fash amber

31 REMOTE PROGRAMMING Remote programming aows the technician to access the system database from a remote ocation for the purpose of making changes to the customer data. Customerprovided modems and a PC using an optiona software package wi be needed to impement this feature. A PC can aso be connected directy to a MISC card for on-site programming. RING OVER PAGE Any outside ine can be programmed to ring over a customer-provided paging system. Outside ines, door phones and station groups may ring over page in the DAY or NIGHT mode. SINGLE LINE CONNECTIONS Singe ine ports aow for connection of a variety of singe ine teephones pus facsimie machines, answering machines, oud bes, computer modems, cordess phones and credit card machines. When connecting customer-provided equipment to these extensions, compatibiity shoud be checked out before purchase to ensure correct operation. SPEED DIAL NUMBERS (1500) A ibrary of up to 1500 speed dia numbers may be aocated as needed. RAM Pack 1 provides 500 speed dia numbers. RAM Pack 2 and Caer ID/CTI software provide 1500 speed dia numbers. The system ist can have up to 500 numbers and each station can have up to 50 numbers. Speed dia numbers are assigned in bocks of ten. Each speed number may contain up to 18 digits. STATION HUNT GROUPS (30) System programming aows for up to 30 station hunt groups. One of three ring patterns are avaiabe for each group: SEQUENTIAL, DISTRIBUTED and UNCONDI- TIONAL. Each group may contain a maximum of 30 stations and a station may be in more than one group. The defaut directory numbers to ca these groups are Group 500 is reserved for the operator group and is caed by diaing 0. Each station group has its own reca timer for cas transferred to that group. STATION HUNT GROUPS (UCD) The UCD group option aows caers in queue at a UCD group to be temporariy diverted to a customer-provided announcement device and then paced back in the queue. A wrap-up timer aows agents to compete paperwork before receiving the next UCD ca. STATION MESSAGE DETAIL RECORDING (SMDR) The system provides, via an optiona MISC card, records of cas made, received and transferred. Connecting a customer-provided printer or ca accounting system wi aow for coection of these records. Each ca record provides detais of station number,

32 outside ine number, start date, start time, duration of ca, digits diaed (maximum 18) and an account code if entered. The system may print a header foowed by 50 ca records per page or send continuous records with no header for use with a ca accounting machine. See the sampe printouts. The SMDR format contains many options that aow it to be customized to a company s individua needs. Options to print incude incoming cas, outgoing cas, in and out of group status, change in DND status and authorization codes. TOLL RESTRICTION There are 500 aow and 500 deny entries of eeven digits each. Each of these entries can appy to diaing casses B, C, D, E, F and G. Expensive 976, 1-900, 411 and operator-assisted cas, as we as specific area and office codes, can be aowed or denied on a per-cass basis. Cass A stations have no diaing restrictions and Cass H stations cannot make outside cas. Any outside ine may be programmed to foow station to restriction or foow the to restriction cass assigned to it. Each station and trunk can have a day diaing cass and a night diaing cass. TOLL RESTRICTION OVERRIDE Program options aow for system speed dia numbers to foow or bypass a station s to restriction cass. In addition, users may make cas from a to restricted station by using the to restriction override code. TONE OR PULSE DIALING Outside ines can be programmed for either tone or puse diaing to meet oca teephone company requirements. TRANSFER System operation permits station users to transfer cas to other stations in the system. Transfers can be screened, unscreened or camped-on to a busy station. TRUNK GROUPS (11) Outside ines can be grouped for easy access by diaing a code or pressing a button. There are eeven trunk groups avaiabe. Access codes are 9 and UNIVERSAL ANSWER Stations may dia the Universa Answer (UA) code or press the UA key to answer any outside ines programmed to ring the UA device. The UA device can be a station, group of stations, common be or ring over page

33 VOICE MAIL INTEGRATION This feature uses DTMF tones (inband signaing) to communicate with any compatibe voice mai system. Stations can ca forward to a voice mai system. When answered, the system wi send DTMF tones routing the caer directy to the forwarded station user s maibox. Keyset users can press one button to retrieve messages from the voice mai system. Some additiona options of this feature concern overfow and message retrieva. Because of the compex nature of this feature, check the DCS COMPACT Technica Manua for more detais. NOTE: Athough most voice mai systems wi work on the DCS COMPACT, the system data has defaut vaues set to work with the Starmai Voice Processing System. WALKING CLASS OF SERVICE This feature aows users to make cas or use features from a station that is restricted. Either use the WCOS feature code or the authorization code feature. Both methods wi change the cass of service to correspond with the passcode or authorization code that is diaed. After the ca is competed, this station returns to its programmed cass of service

34 STATION FEATURES ADD-ON MODULE PROGRAMMABLE KEYS APPOINTMENT REMINDER PROGRAMMED STATION MESSAGES AUTOMATIC HOLD PROTECTION FROM BARGE-IN AUTOMATIC PRIVACY PULLOUT DIRECTORY TRAY BACKGROUND MUSIC PULSE TO TONE SWITCH OVER BUSY STATION CALLBACK REDIAL BUSY STATION INDICATIONS (BLF) AUTO RETRY CALL FORWARDING LAST NUMBER CALL PICKUP SAVE NUMBER DIAL BY NAME REMOTE HOLD DIRECT STATION SELECTION (DSS) RING MODES DO NOT DISTURB (PROGRAMMABLE) AUTO ANSWER DOOR LOCK RELEASE RING EIGHT TONE CHOICES EXCLUSIVE HOLD VOICE ANNOUNCE GROUP LISTENING RINGING PREFERENCE HEADSET OPERATION SPEAKERPHONE HEARING AID COMPATIBLE STATION LOCK LINE QUEUING WITH CALLBACK TRI-COLORED LIGHTS LINE SKIPPING VOLUME SETTINGS MESSAGE WAITING LIGHT/INDICATION HANDSET MUTE MICROPHONE/HANDSET BGM OFF-HOOK RINGING RINGING OFF-HOOK VOICE ANNOUNCE (STANDARD) PAGING OFF-HOOK VOICE ANNOUNCE (EXECUTIVE) SPEAKER ONE TOUCH DIALING KEYS OFF-HOOK RING ONE TIME DO NOT DISTURB WALL-MOUNTABLE KEYSETS ON-HOOK DIALING 4.2 STATION FEATURE DESCRIPTIONS ADD-ON MODULE The DCS COMPACT add-on modue (AOM) adds to the capabiity of any keyset or can be used by itsef whenever a handset and dia pad are not desired. The 32 programmabe buttons can be used for feature keys, DSS/BLF keys or one touch speed dia buttons. APPOINTMENT REMINDER Keysets with an aarm key can be used ike an aarm cock. Program in a specific time and the keyset wi give a distinctive ring to remind you of meetings or appointments. Aarms can be set for today ony or everyday at the same time. Up to three aarms may be set at each keyset. Dispay keysets can aso view a programmed message when the aarm rings