Emergency Communications Plan (ECP) Questions

Transcription

1 Yur Trusted Telecm Advisr Emergency Cmmunicatins Plan (ECP) Questins Custmer Name: Cntact: Cntact Phne/ Custmer X Je Cntact je@custmerx.cm 1. What trigger events r scenaris d yu fresee that wuld require yu t activate a Telecm Recvery and/r Emergency Ntificatin capabilities? Telecm Recvery (Will each f these scenaris be handled the same?) Yes handled the same Circuits Dwn/Carrier Outage PBX Equipment Failure Lng-term Pwer Outage r Blackut Building Clsure Disaster Scenari (Fire, Fld, etc ) Emergency Ntificatin (Will each f these scenaris be handled the same?) Yes handled the same Building Clsure Disaster Scenari (Fire, Fld, etc ) Mass Ntificatin (Will each f these scenaris be handled the same?) N Circuits Dwn/Carrier Outage PBX Equipment Failure Lng-term Pwer Outage r Blackut Urgent mass internal emplyee cmmunicatin required 2. Where is the greatest PAIN during a telecm utage? (Revenue, Image, Health & Safety, service bligatins, etc.) Lss f revenue Lss f prductivity Service bligatins Emplyee/Student safety Cmmunity image Legal bligatin USA Vice & Data, LLC 200 S.Wacker Drive, Suite 3100, Chicag, IL Tel: Fax: inf@usavicedata.cm

2 Yur Trusted Telecm Advisr 3. Existing telecmmunicatins recvery plan? Any plan r systems in place nw, fr utbund r inbund recvery? Sungard DR Plan in place currently 20 seats Any mandates t put a plan in place? (frm their industry, custmers, bard f directrs, etc.) Yes/N MANDATES But they take DR very seriusly 4. Lcatin Summary LOCATIONS: List all lcatins Lcatin #1 Lcatin #2 CARRIER CONNECTIONS: List/summarize all carrier PSTN capacity at all lcatins fr vice service, bth lcal and lng distance, and identify carrier fr each (ie., 5 AT&T lcal PRI T1 s, 2 Sprint utbund-nly LD T1 s, 10 POTS lines, etc.). Als list internet cnnectivity. Lcatin #1 Phne System - xxx Number f Handsets yyy Number f PRI - zzz PRI Carrier - aaaaaaa PRI Usage (1) is fr incming calls nly, (3) is fr Outbund calls nly, (2) is fr the balance between the 2 fr ver flw. Number f POTs - bbb POTs Carrier ccccccc POTs use - 8 set up in hunt if PRI ges dwn Number f Tll-Free # - dd Tll-Free Carrier - eeeeee Primary Internet Bandwidth - fff Primary Internet Carrier gggggg Secndary Internet Bandwidth - hhh Secndary Internet Carrier iiiiiiii PRIVATE NETWORK?: Describe hw lcatins are cnnected fr vice r data (i.e., pint-t-pint fr vice and data, MPLS netwrk, etc.) P2P/MPLS between the 2 lcatins carrier jjjjjj, bandwidth kkk USA Vice & Data, LLC 200 S.Wacker Drive, Suite 3100, Chicag, IL Tel: Fax: inf@usavicedata.cm

3 Yur Trusted Telecm Advisr If yes ask these questins; 1. Are yur phne (PBX) systems netwrked? Yes/N 2. Are yu using any redundancy f prcessrs between lcatins? Spatial redundancy (gegraphic) r just Ht standby fr main lcatin? Yes/N 3. Des each system have its wn trunks t the PSTN PRI (DIDs) r Analg If NO t number 3 ask this questin: 1. Are yur trunks centralized fr lcal r lng distance calling thrugh ne lcatin? Which lcatin? Lcatin llllll If available, please prvide a diagram f their telecmmunicatins netwrk and/r lcatins 5. Phne Numbers Main, DIDs, Tll-Free MAIN # s: List the fllwing: 1) Key Main (nn-did) phne numbers; 2) assciated department/lcatin; 3) first ideas fr recvery (ie., aut-attendant with menus, annuncement with vic , etc.) Main #:NPA-NXX-yyyy Will want t recver all inbund calls and replicate PBX menus, cmpleting calls using find/fllw t individual hme r cell phnes and putting vic t s. DEPARTMENTAL DIDs: List the fllwing: 1) A FEW DIDs t be prtected, 2) assciated department/lcatin; 3) first ideas fr recvery r (ie., aut-attendant with menus, annuncement with vic , etc.) Cmpleting calls using find/fllw PERSONAL DIDs: What are first ideas fr recvery f Persnal DIDs (ie., frward t cell, find/fllw, vic , etc.) Cmpleting calls using find/fllw TOLL-FREE # s: List the fllwing: 1) A FEW Tll-Free numbers t be prtected; 2) assciated department/lcatin; 3) first ideas fr recvery (ie., aut-attendant with menus, annuncement with vic , etc.) Nne CALL FORWARDING?: Describe any call frwarding in place (carrier, prduct name, phne numbers, hw activated, where will calls be frwarded, what capacity/features at the alternate lcatin, can emplyees adequately service callers at the alternate lcatin, etc.) Carrier zzz has CLAR capabilities set up? 6. Incming Faxes FAX: List a few key Fax numbers at this lcatin that shuld be prtected, plus first ideas fr recvery (ie., as PDF, stre nline nly, etc.) Main Fax #: NPA-NXX-zzzz USA Vice & Data, LLC 200 S.Wacker Drive, Suite 3100, Chicag, IL Tel: Fax: inf@usavicedata.cm

4 Yur Trusted Telecm Advisr Will want t recver all inbund faxes sending t an administratrs bx wh can frward t apprpriate recipient 7. Mass Ntificatin MASS NOTIFICATION: Describe any existing mass ntificatin system(s) Yes/Nne MASS NOTIFICATION: Wh (peple, departments) needs utbund ntificatin? Hw many peple? Partners Suppliers Emplyees/Students Emplyees/Students Next Of Kin Emergency Services MASS NOTIFICATION: What are the desired ntificatin methds (Recrded vice, SMS/Text, ) fr nn-emergency ntificatin Vice, SMS and Text fr emergency ntificatin MASS NOTIFICATION: What are specific reasns/events that wuld require mass ntificatin? Emergency (Fire/Fld/Gunman/Epidemics etc) Emplyee ntice Office/Schl clsure (Hlidays, Snw days etc) Parent/Teacher events and student reprt cards 8. Tll-Free Infrmatin Htline TOLL-FREE HOTLINE: Hw wuld/culd/shuld a Tll-Free Htline with recrded messages be utilized? T prvide latest infrmatin fllwing emergency mass ntificatin GLOBAL TOLL-FREE HOTLINE: If there are multiple lcatins, wuld a separate Glbal Tll-Free Htline that culd cver all lcatins be useful/needed? N 9. Cnferencing CONFERENCING: Hw many current cnference calls each mnth? Hw many attendees? Minutes? Dllars spent? Current equipment/prvider? T be cnfirmed USA Vice & Data, LLC 200 S.Wacker Drive, Suite 3100, Chicag, IL Tel: Fax: inf@usavicedata.cm

5 Yur Trusted Telecm Advisr CONFERENCING: Wuld cnferencing be f use during an utage? Yes/N CONFERENCING: Wuld it be useful/imprtant t be able t dial ut t participants? Yes/N 10. Outbund Cmmunicatin SATELLITE PHONES, 2-WAY RADIOS, PAGERS?: If any f these are wned, specify which brand(s), hw many, which departments have them, any ther plicies fr their use Yes/N and wh ANALOG LINES: Specify if there are analg lines that culd be used fr utbund calls, such as Centrex lines, fax lines, credit card auth. Lines, r ther POTS lines Yes/N, hw many and which lcatin 11. MISC. TOPICS TRIGGER PERSON(S)?: Wh wuld be the mst likely persn t be a trigger persn t instigate a recvery? Je Cntact & wh QUALIFY FOR GETS/WPS/TSP?: Des this custmer qualify fr GETS, WPS, r TSP? Yes/N (GETS (Gvernment Emergency Telecm Service) and WPS (Wireless Pririty Service) are free federal prgrams that, when there is significant cngestin within the public phne netwrk, give pririty treatment fr utbund land line (GETS) and cellular (WPS) calls fr first respnders, disaster recvery prviders, critical service prviders such as healthcare, utilities, and ther emergency service prviders. TSP (Telecm Service Pririty) ensures that qualified entities similar t thse wh qualify fr GETS and WPS receive pririty treatment frm telecm carriers fr installatin and repair. See fr mre infrmatin.) MISCELLANEOUS: Testing; Written plan requirements; Secure access t sme features; Additinal administrative lgins; Data integratin; New feature needs/requests; Other areas r needs nt mentined abve Yes/N will definitely want t test Telecm Recvery, Emergency Ntificatin and Mass Ntificatin capabilities nce a year. USA Vice & Data, LLC 200 S.Wacker Drive, Suite 3100, Chicag, IL Tel: Fax: inf@usavicedata.cm