Remote access: Citrix Receiver

Transcription

1 Remte access: Citrix Receiver In rder t access Epic and ther Salem Health applicatins frm remte lcatins, certain steps must be taken t make yur hme r nn-salem Health wned cmputer cmpatible. Infrmatin Services updated the lgin screens and launch screens fr remte access n Nvember 15 th. This dcument gives instructins fr updating yur brwser t run Citrix Receiver fr Web thrugh EpicRemte r emplyee remte lgin (Pulse Secure) The dcument als specifies the user experience fr thse machines that d nt have Receiver already installed. Ctrl + Click the links n this page t zm immediately t the relevant steps fr yur brwser. Experience thrugh EpicRemte Internet Explrer thrugh EpicRemte Firefx thrugh EpicRemte Chrme thrugh EpicRemte Safari thrugh EpicRemte Edge thrugh EpicRemte Experience thrugh emplyee remte lgin (Pulse Secure) Internet Explrer thrugh Pulse Secure Firefx thrugh Pulse Secure Safari thrugh Pulse Secure Applicatins thrugh Citrix d nt launch using Safari thrugh the VPN Chrme thrugh Pulse Secure Applicatins thrugh Citrix d nt launch using Chrme thrugh the VPN Edge thrugh Pulse Secure Applicatins thrugh Citrix d nt launch using Edge thrugh the VPN N Receiver Installed Salem Health 1 Citrix Receiver fr Web User Experience

2 Experience thrugh EpicRemte This sectin utlines the user experience fr the user using Citrix Receiver fr Web thrugh the EpicRemte prtal t access Epic and ther Citrix applicatins. These first three steps are the same, regardless f what brwser yu use. Scrll dwn further t fllw the steps that are brwser-dependent. Brwser Descriptin 1. G t salemhealth.rg and click Emplyee Lgin. 2. Click EpicRemte. 3. Type in yur username and passwrd. Click Lg n.

3 Internet Exprrer thrugh EpicRemte The fllwing table prvides an verview f the user experience frm Internet Explrer after yu have lgged in frm the EpicRemte prtal. Internet Explrer Descriptin 1. Click n the desired applicatin. The applicatin will launch after this. Firefx thrugh EpicRemte The fllwing table prvides an verview f the user experience frm Firefx after yu have lgged in frm the EpicRemte prtal. Firefx Descriptin 1. Click Tap here t activate plugin. 2. Click Allw and remember.

4 Firefx Descriptin 3. Click n the desired applicatin. The applicatin will launch after this. Chrme thrugh EpicRemte The fllwing table prvides an verview f the user experience frm Chrme after yu have lgged in frm the EpicRemte prtal. Chrme Descriptin 1. Click Detect Receiver. 2. Click Already Installed. 3. Click n the desired applicatin and pen the dwnladed file. The applicatin will launch after this.

5 Safari thrugh EpicRemte The fllwing table prvides an verview f the user experience frm Safari after yu have lgged in frm the EpicRemte prtal. Safari Descriptin 1. Click Trust. 2. Click n the desired applicatin. The applicatin will launch after this. Edge thrugh EpicRemte The fllwing table prvides an verview f the user experience frm Edge after yu have lgged in frm the EpicRemte prtal.

6 Edge Descriptin 1. Click n the desired applicatin. The applicatin will launch after this. Experience thrugh Emplyee Remte Lgin (Pulse Secure) This sectin utlines the experience fr using Citrix Receiver fr Web thrugh the Emplyee Remte Lgin (Pulse Secure) prtal t access Epic and ther applicatins. These first three steps are the same, regardless f what brwser yu use. Scrll dwn further t fllw the steps that are brwser-dependent. Brwser Descriptin 1. G t salemhealth.rg and click Emplyee Lgin. 2. Click Emplyee Remte Lgin.

7 Brwser Descriptin 3. Type yur username and passwrd. Click Sign In. 4. Click Citrix (Epic) r ther desired applicatin. Internet Explrer thrugh Pulse Secure The fllwing table prvides an verview f the user experience frm Internet Explrer after the user is signed in t Pulse Secure. Internet Explrer Descriptin 1. Click n the desired applicatin.

8 Internet Explrer Descriptin 2. Click Always n the fllwing pp-up. Firefx thrugh Pulse Secure The fllwing table prvides an verview f the user experience frm Firefx after the user is signed in t Pulse Secure. Firefx Descriptin 3. Click Tap here t activate plugin. 4. Click n the desired applicatin.

9 Firefx Descriptin 5. Click Allw and Remember. 6. Click Allw. 7. Select Allw and Remember fr Java and click OK. 8. Click Cntinue, if applicable. 9. Select D nt shw this again fr apps frm this publisher and lcatin abve. Click Run, if applicable.

10 Firefx Descriptin 10. Click Always, if applicable. The applicatin will launch after this. N Receiver Installed If Citrix Receiver is nt installed n yur machine, yu will be prpted t dwnlad Receiver after yu have lgged in t Pulse Secure r EpicRemte. The steps t dwnlad Receiver frm Internet Explrer, Firefx and Chrme are detailed belw. At the time, Edge des nt prmpt users t dwnlad Receiver. N Receiver in Internet Explrer and Firefx N Receiver (Internet Explrer, Firefx) Descriptin 1. Select I agree with the Citrix License agreement and click Install.

11 N Receiver (Internet Explrer, Firefx) Descriptin 2. After Receiver is installed, click Cntinue. This will frward users t their applicatins. N Receiver in Chrme N Receiver (Chrme) Descriptin 1. Click Detect Receiver (Chrme). 2. Select I agree with the Citrix license agreement. Click Dwnlad. Once Receiver is dwnladed, install it. 3. After Receiver is installed, click Cntinue.

12 N Receiver (Chrme) Descriptin 4. Select Already installed n the next page. This will frward users t their applicatins.