Pearson BTEC Level 2 Technical Diploma in Digital Technology (Networking and Cybersecurity)

Transcription

1 BTEC Level 2 Technical Diplma in DIGITAL TECHNOLOGY (NETWORKING AND CYBERSECURITY) SPECIFICATION First teaching: September 2017 First certificatin: Summer 2018 ISSUE 2

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3 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin First teaching September 2017 Issue 2

4 Edexcel, BTEC and LCCI qualificatins Edexcel, BTEC and LCCI qualificatins are awarded by Pearsn, the UK s largest awarding bdy ffering academic and vcatinal qualificatins that are glbally recgnised and benchmarked. Fr further infrmatin, please visit ur qualificatins website at qualificatins.pearsn.cm. Alternatively, yu can get in tuch with us using the details n ur cntact us page at qualificatins.pearsn.cm/cntactus Abut Pearsn Pearsn is the wrld's leading learning cmpany, with 35,000 emplyees in mre than 70 cuntries wrking t help peple f all ages t make measurable prgress in their lives thrugh learning. We put the learner at the centre f everything we d, because wherever learning flurishes, s d peple. Find ut mre abut hw we can help yu and yur learners at qualificatins.pearsn.cm This specificatin is Issue 2. Key changes are listed in the summary table n the page after next f the dcument. We will infrm centres f any changes t this issue. The latest issue can be fund n the Pearsn website: qualificatins.pearsn.cm References t third-party material made in this specificatin are made in gd faith. We d nt endrse, apprve r accept respnsibility fr the cntent f materials, which may be subject t change, r any pinins expressed therein. (Material may include textbks, jurnals, magazines and ther publicatins and websites.) ISBN All the material in this publicatin is cpyright Pearsn Educatin Limited 2018

5 Welcme With a track recrd built ver 30 years f learner success, BTEC qualificatins are widely recgnised and respected. They prvide prgressin t the wrkplace, either directly r via study at higher levels. Prf cmes frm YuGv research, which shws that 62 per cent f large cmpanies have recruited emplyees with BTEC qualificatins. Why are BTECs s successful? BTECs embdy a fundamentally learner-centred apprach t the curriculum, with a flexible, unit-based structure. In these new BTEC Level 2 Technicals, the fcus is n the develpment f technical, practical and transferable wrk-related skills, and sectr-specific knwledge. The develpment f these skills is key fr learners t prgress t wrk r t an Apprenticeship. When creating the BTEC Level 2 Technicals, we wrked with emplyers t ensure that the qualificatins meet their needs. Emplyers are lking fr recruits with the apprpriate technical knwledge, and technical and transferable skills essential fr emplyment. The BTEC Level 2 Technicals meet these requirements thrugh: a range f ccupatinally-related qualificatins, each with a clear purpse, s that there is a qualificatin t suit each learner s plan fr career prgressin up-t-date cntent that is clsely aligned with emplyers needs fr a skilled future wrkfrce assessments chsen t help learners prgress t the next stage. This means that sme assessments are set by the centre t meet lcal needs, while thers are set and marked by Pearsn. This ensures that there is a cre f skills and understanding cmmn t all learners. Fr example, an externally-set test can be used t check that learners are cnfident in using technical knwledge t carry ut a certain jb. We prvide a wealth f supprt, bth resurces and peple, t ensure that learners and their tutrs have the best pssible experience during their curse. See Sectin 11 Resurces and supprt fr details f the supprt we ffer. A wrd t learners BTEC Level 2 Technicals will demand a lt f practical wrk frm yu. Yu will need t: cmplete a range f units be rganised take sme assessments that Pearsn will set and mark take ther assessments that will demnstrate yur technical and practical skills keep a prtfli f yur assignments. But yu can feel prud t achieve a BTEC because, whatever yur plans in life whether yu decide t g n t wrk r t an Apprenticeship success in yur BTEC Level 2 Technical qualificatin will help yu t prgress t the next stage in yur life. Gd luck, and we hpe yu enjy yur curse.

6 Cllabrative develpment Students cmpleting their BTEC Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) will be aiming t g n t emplyment, ften via the stepping stne f higher educatin. It was, therefre, essential that we develped these qualificatins in clse cllabratin with experts frm prfessinal bdies, businesses and universities, and with the prviders wh will be delivering the qualificatins. T ensure that the cntent meets prviders needs and prvides high-quality preparatin fr prgressin, we engaged experts. We are very grateful t all the university and further educatin lecturers, teachers, emplyers, prfessinal bdy representatives and ther individuals wh have generusly shared their time and expertise t help us develp these new qualificatins. In additin, prfessinal bdies and businesses have prvided letters f supprt cnfirming that these qualificatins meet their entry requirements. These letters can be viewed n ur website. Summary f Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) specificatin Issue 2 changes Summary f changes made between previus issues and this current issue Page number Change t available assessment windws fr Unit 5: IT Service Slutins Pages 45 and 84 Remval f reference t the Data Prtectin Act 1998 Pages 28 and 41

7 Cntents Pearsn BTEC Level 2 Technicals 1 Intrductin 1 1 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) 2 Purpse 2 Wh is the qualificatin fr? 2 What des the qualificatin cver? 2 What culd this qualificatin lead t? 2 Abut the IT sectr 2 2 Structure 3 Ttal Qualificatin Time (TQT) 3 Qualificatin structure 3 Qualificatin and unit cntent 4 Assessment 4 Language f assessment 5 Grading f the qualificatin 5 Emplyer invlvement 6 3 Units 7 Understanding yur units 7 4 Planning yur prgramme 75 Is there a learner entry requirement? 75 What is invlved in becming an apprved centre? 75 What level f sectr knwledge is needed t deliver this qualificatin? 75 What resurces are required t deliver this qualificatin? 75 What makes gd vcatinal teaching? 75 What are the requirements fr meaningful emplyer invlvement? 76 What supprt is available fr delivery and assessment? 76 Hw will my learners becme mre emplyable thrugh this qualificatin? 76 5 Assessment structure 77 6 Internal assessment 78 Principles f internal assessment 78 Operating internal assessment 78 Setting assignments 79 Making valid assessment decisins 81 7 External assessment 84 Sample assessment materials 85 Cnducting external assessments 85

8 8 Administrative arrangements 86 Intrductin 86 Learner registratin and entry 86 Access t assessment 86 Administrative arrangements fr internal assessment 87 Administrative arrangements fr external assessment 88 Dealing with malpractice in assessment 89 Certificatin and results 91 Additinal dcuments t supprt centre administratin 91 9 Quality assurance 92 Centre and qualificatin apprval 92 Cntinuing quality assurance and standards verificatin Understanding the qualificatin grade 94 Awarding and reprting fr the qualificatin 94 Eligibility fr an award 94 Examples f grade calculatins based n table applicable t registratins frm September Resurces and supprt 99 Supprt fr setting up yur curse and preparing t teach 99 Supprt fr teaching and learning 99 Supprt fr assessment 99 Training and supprt frm Pearsn 100

9 Pearsn BTEC Level 2 Technicals Intrductin BTEC Level 2 Technicals are intermediate qualificatins fr pst-16 learners wh want t specialise in a specific ccupatin, ccupatinal area r technical rle. They prepare learners fr wrk r an Apprenticeship by giving them the pprtunity t develp sectr-specific knwledge, technical and practical skills, and t apply these skills in wrk-related envirnments. The qualificatins als prvide prgressin t Level 3 Tech Level qualificatins. Develped in clse cnjunctin with leading emplyers, BTEC Level 2 Technicals develp transferable wrkplace skills, such as gd cmmunicatin and the ability t wrk in a team, which emplyers have identified as essential fr gaining emplyment in the sectr and fr prgressin nce the learner is wrking. At the cre f these qualificatins is the cncept f preparing yung peple fr the wrking wrld. Thrugh practical activities and ccupatinally-fit-fr-purpse assessments, learners will gain the skills and behaviurs needed fr sustainable emplyment. BTEC Level 2 Technicals are designed t be used flexibly, depending n their size and scpe: as part f a full-time study prgramme, alngside mathematics and English GCSEs and/r Functinal Skills, wrk placement and enrichment activities as the technical qualificatin within an Apprenticeship r ff-the-jb training fr thse already in wrk as a rll-n, rll-ff prgramme fr thse entering an Apprenticeship r emplyment. Pearsn has develped the BTEC Level 2 Technicals suite t meet the Department fr Educatin (DfE) requirements fr qualificatins t be ffered as Technical Certificates fr year-lds. This specificatin cntains the infrmatin yu need t deliver the Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) (QN 603/0878/3). The specificatin signpsts yu t additinal handbks and plicies. It includes all the units fr this qualificatin. This qualificatin is a part f the BTEC Level 2 Technicals suite fr the Digital Technlgy sectr. Other BTEC Level 2 Technicals available fr this sectr include the: Pearsn BTEC Level 2 Technical Certificate in IT Supprt Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Data Management) Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Digital Applicatins). Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

10 1 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Purpse Wh is the qualificatin fr? This qualificatin is fr learners wh want t start a career in digital technlgy. It is designed fr pst-16 learners and can be taken as part f a wider study prgramme. It is an ideal qualificatin fr learners intending t prgress directly t emplyment in digital technlgy r IT, r t an IT apprenticeship. What des the qualificatin cver? The qualificatin has been develped in cnsultatin with emplyers in the IT sectr. This means that it will enable learners t develp the skills and behaviurs that give them the best pprtunity t be successful in applying fr wrk. All the cntent f the qualificatin is mandatry and relates directly t the skills, knwledge and behaviurs expected by emplyers in the IT sectr. The areas learners will cver include: understanding IT netwrk features and functins, cmmn practices in netwrk security, and the functin and features f the main netwrk appliances setting up new equipment and upgrading existing systems IT service slutins and the issues encuntered in IT slutins in an rganisatin use f ethical hacking techniques t test the security f a netwrk creating and maintaining a netwrk. Learners will als cver brader skills in literacy and numeracy, which will help them t prgress. Learners will develp ther transferable technical and practical skills in cmmunicatin (wrking with clleagues, custmers and clients), and research and prject wrk (giving them the pprtunity t shw reflective practice by suggesting different appraches t slving a prblem). What culd this qualificatin lead t? Achieving this qualificatin will give learners an advantage when applying fr a jb in IT. The types f jbs they will be ready fr are: junir netwrk engineer netwrk supprt. The qualificatin gives learners a sund basis t prgress t a Level 3 qualificatin, when studied in a full study prgramme, such as the BTEC Level 3 Extended Diplma in Cmputing, BTEC Level 3 Extended Diplma in IT r a Level 3 digital apprenticeship. Abut the IT sectr Organisatins increasingly rely n cmputer systems in all areas f their peratins and decisin-making prcesses. Therefre, it is critical t ensure that IT systems run crrectly and that they are regularly maintained. IT supprt, r technical supprt, is a service that helps t d this, as well as helping with specific prblems with cmputer technlgy. IT supprt technicians may install and cnfigure cmputer systems, diagnse hardware and sftware faults, and slve technical and applicatins prblems, either ver the phne r in persn, and/r mnitr and maintain the cmputer systems and netwrks f an rganisatin. Organisatins need IT supprt t ensure that their digital prducts, services and systems wrk effectively. 2 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

11 2 Structure Ttal Qualificatin Time (TQT) Fr all regulated qualificatins, Pearsn specifies a ttal number f hurs that it is estimated learners will require t cmplete and shw achievement fr the qualificatin: this is the Ttal Qualificatin Time (TQT). Within TQT, Pearsn identifies the number f Guided Learning Hurs (GLH) that we estimate a centre delivering the qualificatin might prvide. Guided learning means activities such as lessns, tutrials, nline instructin, supervised study and giving feedback n perfrmance, that directly invlve tutrs and assessrs in teaching, supervising and invigilating learners. Guided learning includes the time required fr learners t cmplete external assessment under examinatin r supervised cnditins. In additin t guided learning, ther required learning directed by tutrs r assessrs will include private study, preparatin fr assessment and undertaking assessment when nt under supervisin, such as preparatry reading, revisin and independent research. The Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) is a qualificatin that has: Ttal Qualificatin Time: 445 hurs Guided Learning Hurs: 360 hurs. Centres shuld take nte f these hurs in planning their prgramme but shuld als use their prfessinal judgement t determine the prvisin f guided learning and study time acrss the units. Qualificatin structure Learners are required t cmplete and achieve all the units included in this qualificatin. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Unit number Unit title GLH Type Hw assessed 1 Set up and Cnfigure Technlgy Systems 2 Explring Current and Emerging Technlgies 3 Security Prtectin and Risk Management 60 Mandatry Internal 60 Mandatry Internal 60 Mandatry External 5 IT Service Slutins 60 Mandatry External 8 Netwrking Tls and Applicatins 60 Mandatry Internal 11 Installing and Maintaining Netwrks 60 Mandatry Internal This qualificatin has 100% mandatry cntent and 33% external assessment. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

12 Qualificatin and unit cntent Pearsn has develped the cntent f this qualificatin in cllabratin with emplyers and representatives frm relevant prfessinal bdies and further educatin prviders. The cntent has been mapped t the Natinal Occupatinal Standard IT/Technlgy Infrastructure Design and Planning Level 2 ESKITP4082. In this way, we have ensured that cntent is up t date and that it includes the knwledge, technical and practical skills and behaviurs required t wrk in the sectr and ccupatinal area. All units in this qualificatin are mandatry, which prvides a balance f breadth and depth, ensuring that all learners develp the technical and practical skills required in the ccupatinal area. Learners are then given the pprtunity t develp a range f transferable skills and attributes expected by emplyers. It is expected that learners will apply their learning t relevant emplyment and sectr cntexts during delivery, and that they will have pprtunities t engage meaningfully with emplyers. BTECs have always required applied learning that brings tgether knwledge and understanding (the cgnitive dmain) with practical and technical skills (the psychmtr dmain). This is achieved thrugh learners perfrming practical, wrk-related tasks that encurage the develpment f apprpriate wrk-related behaviurs (the affective dmain) and transferable skills. Transferable skills are thse such as cmmunicatin, teamwrk and planning, and cmpleting tasks t high standards, all f which are valued in the wrkplace. Our apprach prvides rigur and balance and prmtes the ability t apply learning immediately in new cntexts. Sme f the units within the specificatin may cntain references t legislatin, plicies, regulatins and rganisatins, which may nt be applicable in the cuntry yu deliver this qualificatin in (if teaching utside f England), r which may have gne ut-f-date during the lifespan f the specificatin. In these instances, it is pssible t substitute such references with nes that are current and applicable in the cuntry yu deliver subject t cnfirmatin by yur Standards Verifier. Assessment Assessment is designed t fit the purpse and bjective f the qualificatin. It includes a range f assessment types and styles suited t skills and ccupatinally-based qualificatins at this level. External assessment In this qualificatin, there are tw external assessments, which assess units that cntribute 33 per cent f the ttal qualificatin GLH. The external assessments fr this qualificatin take the frm f a task that allws learners t apply their skills and knwledge in cntext t a realistic wrk-based activity, and an nscreen test that includes a variety f nscreen questin types that allws learners t apply their knwledge t several wrk-related cntexts. The external assessments are linked t Unit 3: Security Prtectin and Risk Management and Unit 5: IT Service Slutins, as indicated in the qualificatin structure n the previus page. These methds have been used t externally assess the units because they are best suited t draw ut the evidence t exemplify the expectatins f the units and t prvide sufficient evidence f achievement f the purpse f the units. The external assessments are taken under specified cnditins, then marked by Pearsn and a grade awarded. Learners must achieve the external units at Pass grade r abve t achieve the qualificatin. Learners are permitted t resit the external assessments nce during their prgramme by taking a new assessment. Fr further infrmatin n external assessment see Sectin 7 External assessment. 4 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

13 Internal assessment Units 1, 2, 8 and 11 are assessed thrugh internal assessment. Internal assessment allws learners t apply technical knwledge and demnstrate mastery f practical and technical skills thrugh realistic tasks and activities. This style f assessment prmtes deep learning thrugh ensuring the cnnectin between knwledge and practice. Internal assessment is thrugh assignments that are subject t external standards verificatin. We prvide suggestins in each unit fr setting assignments. This means that yu can adapt materials t yur lcal cntexts and assess assignments that prvide the valid and rigrus final assessment fr each unit. Yu will make grading decisins based n the requirements and supprting guidance given in the units. Learners must achieve all the internal units at Pass grade r abve t achieve the qualificatin. Fr further infrmatin n internal assessment, including resubmissins, see Sectin 6 Internal assessment. Synptic internal assessment There is ne internal unit that prvides the main synptic assessment fr this qualificatin. This synptic assessment is designed t take place twards the end f the prgramme and draws n the learning thrughut. The design f this assessment ensures that there is sufficient stretch and challenge, enabling the assessment f sectr-related knwledge and technical and practical skills at the end f the learning perid. The synptic assessment fr this qualificatin is based n Unit 11: Installing and Maintaining Netwrks, and takes the frm f a vcatinal activity in which learners have t manage and test the security f a netwrk. In cmpleting this activity, learners will use the skills they have develped in ther units t use netwrking tls and techniques effectively in rder t prvide a rbust netwrking slutin. In delivering the unit, yu need t encurage learners t draw n their brader learning s that they are prepared fr the assessment. Language f assessment Assessment f the internal and external units fr this qualificatin will be available in English. All learner wrk must be in English. A learner taking the qualificatins may be assessed in British sign language where it is permitted fr the purpse f reasnable adjustment. Fr infrmatin n reasnable adjustments see Sectin 8 Administrative arrangements. Grading f the qualificatin Achievement in the qualificatin requires a demnstratin f depth f study in each unit, assured acquisitin f the practical skills required fr emplyment in the specific sectr and successful develpment f transferable skills. Units are assessed using a grading scale f Distinctin, Merit, Pass and Unclassified. All units in the qualificatin cntribute prprtinately t the verall qualificatin grade. The qualificatin is graded using a scale f PP t DD. Please see Sectin 10 Understanding the qualificatin grade fr mre details. The relatinship between qualificatin grading scales and unit grades will be subject t regular review as part f Pearsn s standards mnitring prcesses n the basis f learner perfrmance and in cnsultatin with key users f the qualificatin. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

14 Emplyer invlvement Emplyer invlvement in the delivery and/r assessment f technical qualificatins prvides a clear line f sight t wrk, enriches learning, raises the credibility f the qualificatin in the eyes f emplyers, parents and learners, and furthers cllabratin between the learning and skills sectr and industry. Yu need t ensure that all learners have the pprtunity t undertake meaningful activity invlving emplyers during their curse. Examples f meaningful activity include: structured wrk experience r wrk placements that develp skills and knwledge relevant t the qualificatin/industry prject(s), exercise(s) and/r assessments/examinatin(s) set with input frm industry practitiner(s) units delivered r c-delivered by an industry practitiner(s); this culd take the frm f masterclasses r guest lectures industry practitiners perating as expert witnesses wh cntribute t the assessment f a learner s wrk f practice, perating within a specified assessment framewrk; this may be a specific prject(s), exercise(s) r all assessments fr a qualificatin Meaningful emplyer invlvement, as defined abve, must be with emplyers frm the IT sectr and shuld cntribute significantly t at least ne mandatry unit. In sme units, we have suggested hw emplyers culd becme invlved in the delivery and/r assessment f this qualificatin. These units are listed belw. Unit 1: Set Up and Cnfigure Technlgy Systems industry specialists acting as expert witnesses when learners are setting up and cnfiguring systems. Unit 2: Explring Current and Emerging Technlgies masterclasses frm lcal emplyers wh will demnstrate hw they are using technlgy in their rganisatin t achieve business bjectives. Unit 8: Netwrking Tls and Applicatins wrk experience in a lcal rganisatin in first line supprt. Unit 11: Installing and Maintaining Netwrks lcal emplyers business materials as exemplars in terms f netwrking. These are suggestins nly and there will be ther pssibilities at lcal level. Centres may chse t use ther appraches but must ensure that they meet the requirement fr meaningful emplyer invlvement as defined abve. Centres must have an emplyer invlvement plan in place at the start f the prgramme. It must detail their apprach t emplyer invlvement and hw it will add value t the delivery and assessment f the qualificatin. Each centre s apprach t emplyer invlvement will be mnitred in tw ways. It will be mnitred at centre level as part f the annual quality-management review prcess and captured as part f the standards verificatin prcess that addresses centre strategy fr delivery, assessment and quality assurance, when we will ask yu t shw evidence f hw emplyer invlvement is prvided fr all learners. Yu will need t shw evidence in rder t gain reprting clearance fr certificatin. It will als be mnitred at prgramme level as part f the standards verificatin prcess t cnfirm that plans fr emplyer invlvement meet the requirements f the specificatin. These appraches are designed t ensure that additinal activities can be scheduled where necessary s that learners are nt disadvantaged, see Sectin 9 Quality assurance. 6 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

15 3 Units Understanding yur units The units in this specificatin set ut ur expectatins f assessment in a way that helps yu t prepare yur learners fr assessment. The units help yu t undertake assessment and quality assurance effectively. Each unit in the specificatin is set ut in a similar way. There are tw types f unit frmat: internal units external units. This sectin explains hw the units wrk. It is imprtant that all tutrs, assessrs, internal verifiers and ther staff respnsible fr the prgramme read and are familiar with the infrmatin given in this sectin. Internal units Sectin Unit number Unit title Level Unit type Assessment type GLH Unit in brief Unit intrductin Learning aims Unit summary Cntent Explanatin The number is in a sequence fr the qualificatin. This is the frmal title f the unit and appears n certificates. All units are at Level 2 n the natinal framewrk. This says if the unit is mandatry r ptinal fr the qualificatin. See Sectin 2 Qualificatin structure fr details. This says hw the unit is assessed i.e. whether it is external, internal r synptic internal. See Sectin 2 Qualificatin structure fr details. Units have a GLH value f 60. This indicates the numbers f hurs f teaching, directed activity and assessment expected. It als shws the weighting f the unit in the final qualificatin grade. A brief frmal statement n the cntent f the unit that is helpful in understanding its rle in the qualificatin. Yu can use this in summary dcuments, brchures etc. This is designed with learners in mind. It indicates why the unit is imprtant, hw learning is structured and hw learning might be applied when prgressing t emplyment r higher educatin. These help t define the scpe, style and depth f learning f the unit. Yu can see where learners shuld be develping and demnstrating their skills r where they shuld be actively researching r reviewing. This sectin helps tutrs t see at a glance the main cntent areas against the learning aims and the structure f the assessment. The frms f evidence given are suitable t fulfil the requirements. This sectin sets ut the required teaching cntent f the unit. Cntent is cmpulsry except when shwn as e.g.. Learners shuld be asked t cmplete summative assessment nly after the teaching cntent fr the unit r learning aim(s) has been cvered. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

16 Sectin Assessment criteria Essential infrmatin fr assessment decisins Assessment activity Further infrmatin fr tutrs and assessrs Delivery guidance Essential resurces Links t ther units Emplyer invlvement Explanatin Each learning aim has assessment criteria t explain the achievement required t btain Pass, Merit and Distinctin grades. This infrmatin gives guidance fr each learning aim r assignment f the expectatins fr Pass, Merit and Distinctin standard. This sectin cntains examples and essential clarificatin. It is imprtant that this is used carefully alngside the assessment criteria. This sectin prvides infrmatin, suggested scenaris and tasks fr summative assessment activities. The sectin gives yu infrmatin t supprt the delivery and assessment f the unit. This sectin ffers suggestins f ways f delivering the unit. It ffers ideas n practical activities in a sectr cntext that can be used t help develp relevant skills and t encurage prgress. Any specific resurces that yu need t be able t teach and assess are listed in this sectin. Fr infrmatin n supprt resurces see Sectin 11 Resurces and supprt. This sectin shws yu the main relatinships f units t ther units. This can help yu t structure yur prgramme and make the best use f available materials and resurces. This sectin gives yu infrmatin n the units that can be used t give learners invlvement with emplyers. It will help yu t identify the kind f invlvement that is likely t be successful. 8 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

17 External units Sectin Unit number Unit title Level Unit type Assessment type GLH Unit in brief Unit intrductin Summary f assessment Assessment utcmes Essential cntent Grade descriptrs Key terms typically used in assessment Links t ther units Emplyer invlvement Explanatin The number is in a sequence fr the qualificatin. This is the frmal title f the qualificatin and appears n certificates. All units are at Level 2 n the natinal framewrk. This says if the unit is mandatry r ptinal fr the qualificatin. See Sectin 2 Qualificatin structure fr details. This says hw the unit is assessed i.e. whether it is external, internal r synptic internal. See Sectin 2 Qualificatin structure fr details. Units have a GLH value f 60. This indicates the numbers f hurs f teaching, directed activity and assessment expected. It als shws the weighting f the unit in the final qualificatin grade. A brief frmal statement n the cntent f the unit. This is designed with learners in mind. It indicates why the unit is imprtant, hw learning is structured and hw learning might be applied when prgressing t emplyment r higher educatin. This sets ut the type f external assessment used and the way in which it is used t assess achievement. These shw the hierarchy f knwledge, understanding, skills and behaviurs assessed. Fr tested units, they include infrmatin n hw this hierarchy relates t cmmand terms in sample assessment materials (SAMs). Fr external units all the cntent is bligatry, the depth f cntent is indicated in the assessment utcmes and sample assessment materials (SAMs). The cntent will be sampled thrugh the external assessment ver time, using the variety f questins r tasks shwn. We use grade descriptrs when making judgements n grade bundaries. Yu can use them t understand what we expect t see frm learners at particular grades. These definitins will help yu t analyse requirements and t prepare learners fr assessment. This sectin shws the main relatinships f units t ther units. This sectin can help yu t structure yur prgramme and make the best use f available materials and resurces. This sectin gives yu infrmatin n the units that can be used t give learners invlvement with emplyers. It will help yu t identify the kind f invlvement that is likely t be successful. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

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19 Units This sectin cntains all the units develped fr this qualificatin. Unit 1: Set Up and Cnfigure Technlgy Systems 13 Unit 2: Explring Current and Emerging Technlgies 25 Unit 3: Security Prtectin and Risk Management 35 Unit 5: IT Service Slutins 45 Unit 8: Netwrking Technlgies and Applicatins 55 Unit 11: Installing and Maintaining Netwrks 65 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

20 12 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

21 UNIT 1: SET UP AND CONFIGURE TECHNOLOGY SYSTEMS Unit 1: Set Up and Cnfigure Technlgy Systems Level: 2 Unit type: Mandatry Assessment type: Internal Guided learning hurs: 60 Unit in brief Learners develp the skills needed t install, cnfigure and test a cmputer system t a given user requirement. Unit intrductin Every rganisatin uses cmputers t cmplete daily tasks such as making cntact with clients, cllecting and reprting data and infrmatin, managing payments, training staff, and slving a range f prduct- and service-related prblems, as these tasks can ften be cmpleted mre effectively by cmputers. T cmplete these tasks, businesses use a variety f different types f cmputer, such as desktps, laptps, tablets and mbile phnes, depending n their needs. In this unit, yu will identify the basic cmpnents f a cmputer system and learn hw these cmpnents are selected and put tgether t install and cnfigure technlgy systems cmputer systems and mbile devices fr a range f users needs, as well as testing fr functinality. Yu will learn abut hw perating systems wrk and the differences between types f perating system and the different functins f prgrams and applicatins that enable them t be installed and cnfigured n a cmputer system. Yu will learn hw t cnnect and discnnect a variety f peripheral devices, and the basics f cmputer safety and security in the wrkplace. This unit will help yu develp the skills needed fr an entry-level psitin in a range f ccupatinal areas in IT, where an understanding f hw cmputers functin is key t the rle, as well as allwing yu t prgress t further IT qualificatins. Learning aims In this unit yu will: A Install, cnfigure and test hardware in a cmputer system t meet user requirements B Install, cnfigure and test sftware in cmputer systems and mbile devices t meet user requirements C Apply apprpriate security measures t cmputer systems and mbile devices. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

22 UNIT 1: SET UP AND CONFIGURE TECHNOLOGY SYSTEMS Unit summary Learning aim Key teaching areas Summary f suggested assessment evidence A Install, cnfigure and test hardware in a cmputer system t meet user requirements A1 Types f internal cmputer hardware cmpnent A2 Types f cmputer peripheral A3 Cnnectrs and prts A4 Netwrking devices and cnnectin prcesses B Install, cnfigure and test sftware in cmputer systems and mbile devices t meet user requirements B1 Functins f an perating system B2 Types f perating system B3 Sftware prgrams and their purpse B4 Cmmn applicatin sftware features and functins B5 Set-up and cnfiguratin f mbile devices Vide evidence/screenshts and ther dcumentary evidence f learners installing, cnfiguring and testing cmputer systems and sftware, supprted by bservatin recrds frm tutrs. C Apply apprpriate security measures t cmputer systems and mbile devices C1 Safety measures C2 Security and backup prcedures Key teaching areas in this unit include: Sectr skills Knwledge Transferable skills/behaviurs Installing, cnfiguring and testing f hardware Installing, cnfiguring and testing f sftware Cnnecting and testing f netwrk Installing, cnfiguring and testing f perating systems This unit is aligned, in part, t the CmpTIA A+ Vendr qualificatin Types f hardware Types f peripheral Prprietary and pen-surce applicatins Operating systems Cmmunicatin Managing infrmatin Wrking with thers 14 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

23 UNIT 1: SET UP AND CONFIGURE TECHNOLOGY SYSTEMS Unit cntent Knwledge and sectr skills Learners need t be aware that cmputer hardware, sftware and netwrking cmpnents will differ depending n their uses and users needs. They will als need t be aware that a cmputer system is made up f hardware cmpnents, peripherals, cnnectrs and prts, and netwrk devices. Learning aim A: Install, cnfigure and test hardware in a cmputer system t meet user requirements Learners will identify the main cmpnents and purpse f cmputer hardware peripherals, netwrk, cnnectrs and prts, and develp the skills and understanding t use these cmpnents and peripherals t set up a wrk statin. Learners will need t carry ut testing t ensure the cmputer system meets the user s requirements. A1 Types f internal cmputer hardware cmpnent Internal cmputer hardware cmpnents and their purpse. Central prcessing unit (CPU). Randm-access memry (RAM). Pwer supply. Strage devices (ptical drive, hard drive, slid-state drive). Expansin cards (vide, audi, netwrk cards, mdem). Mtherbard. System cling (case fans, CPU fans, liquid cling). A2 Types f cmputer peripheral Wired and wireless peripherals and their purpses. Input devices, e.g. keybard, pinting devices, scanner, micrphne, webcam. Output devices, e.g. printer, display devices, speakers. Input and utput devices, e.g. Smart TV, tuchscreen display. A3 Cnnectrs and prts Types f cnnectr and prt and their uses, including: vide esata ThunderbltTM USB RJ-45 RJ-11 audi pwer HDMI. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

24 UNIT 1: SET UP AND CONFIGURE TECHNOLOGY SYSTEMS A4 Netwrking devices and cnnectin prcesses Netwrk devices and their uses. Netwrk devices: ruters (wired/wireless) switches hubs ndes and links. Netwrk cnnectin prcesses: apply/verify cnnectin fr devices install drivers set server identity and encryptin type apply admin and user passwrds. Learning aim B: Install, cnfigure and test sftware in cmputer systems and mbile devices t meet user requirements Learners will identify the main functins f sftware prgrams, perating sysytems and mbile devices. They will develp the skills needed t set up a wrk statin and mbile device. Learners will need t carry ut testing t ensure the cmputer system and mbile device meets the user s requirements. B1 Functins f an perating system Bt up. Central prcessing. Resurce and device management. Memry and sharing. Functinality mnitring. Directries fr prgrams and strage. Displays and user machine interface. B2 Types f perating system Learners need t be aware f the cmpatibility f hardware and sftware when selecting an perating system. Mbile. Wrkstatin (types). Open surce. B3 Sftware prgrams and their purpse Methd and purpse f sftware prcesses. Install/uninstall. Versin identificatin. Licensing. Updating. 16 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

25 B4 Cmmn applicatin sftware features and functins UNIT 1: SET UP AND CONFIGURE TECHNOLOGY SYSTEMS Prductivity sftware, e.g. wrd prcessing, and presentatin sftware, pdf viewers/creatrs. Brwsers, e.g. Firefx, Ggle Chrme TM, Internet Explrer. Cllabrative sftware (types, examples and purpses), e.g. dcument strage and sharing, vide cnferencing. Messaging, e.g. Skype, Ggle Hanguts Utility sftware, e.g. security/malware, diagnstics, cmpressin sftware. Specialised sftware, e.g. graphic design, medical/scientific, financial. Open surce versus cmmercial. Cmmn file types and purpses, e.g. dcuments, audi, images, cmpressin frmats. B5 Set-up and cnfiguratin f mbile devices Cnnectin set-up. Synchrnisatin. cnfiguratin. Bluetth pairing. Lcking/unlcking and security. Dwnlading apps. Learning aim C: Apply apprpriate security measures t cmputer systems and mbile devices C1 Safety measures Dispsal methds, e.g. Restrictin f Hazardus Substances Directive (RHS), cathde ray tube (CRT) mnitrs, scanners, batteries, ink/tner, hard drives. Pwer, e.g. energy-efficient devices, pwer prfiles, pwer limitatins, internatinal pwer differences. Device placement, e.g. airflw, humidity, temperature, dust accumulatin, electrmagnetic interference (EMI). Electrstatic discharge cncepts. Ergnmic cncepts, e.g. keybard and muse placement, sitting psitins, mnitr-level placement. C2 Security and backup prcedures Basic security threats: malware, viruses, firewall. Basic security practices, e.g. passwrd management, device hardening, Wi-Fi, authenticatin. Backup prcedures, e.g. scheduling, frequency, strage mediums. Transferable skills Cmmunicatin Cmmunicating with users and clleagues, identifying and reslving prblems. Managing infrmatin Dcument management: using technical guides, maintaining lgbks. Wrking with thers Wrking with users t ensure their requirements are met. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

26 UNIT 1: SET UP AND CONFIGURE TECHNOLOGY SYSTEMS Assessment criteria Pass Merit Distinctin Learning aim A: Install, cnfigure and test hardware in a cmputer system t meet user requirements A.P1 Install hardware in a cmputer system safely t meet user requirements. A.M1 Install and cnfigure hardware in a cmputer system safely, cnsidering relevant factrs t meet user requirements and testing fr functinality. Learning aim B: Install, cnfigure and test sftware n cmputer systems and mbile devices t meet user requirements AB.D1 Set up, install and cnfigure cmputer systems and mbile devices t meet user requirements cnfidently, cnsidering all relevant factrs and suggesting suitable alternative methds and cmpnents. B.P2 Install sftware t meet user requirements. B.M2 Install and cnfigure sftware t meet user requirements, cnsidering relevant factrs and testing fr functinality. Learning aim C: Apply apprpriate security measures t cmputer systems and mbile devices C.P3 Apply security measures t a cmputer system and mbile device. C.M3 Apply security measures t cmputer systems and mbile devices, cnsidering relevant factrs and testing fr functinality and ensuring backup f systems. C.D2 Apply security measures t cmputer systems and mbile devices, thrughly cnsidering all relevant factrs, testing fr functinality and ensuring full backup f systems. 18 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

27 UNIT 1: SET UP AND CONFIGURE TECHNOLOGY SYSTEMS Essential infrmatin fr assessment decisins Learning aims A and B Fr distinctin standard, learners will: cnsistently demnstrate that they can safely and independently set up and install a technlgy system fr bth cmputer systems and mbile devices as requested by users. They will demnstrate that they can use apprpriate cmpnents and prcesses and ensure that the system is ready fr use and meets user requirements. They will shw initiative and cnfidence when setting up a cmputer system, and demnstrate cntrl ver the chice and use f cmpnents. They will cnsider ther factrs such as available cmpnents and special requirements f users such as a left-handed user. They will cnfigure sftware and hardware t meet all specific user requirements, e.g. keybard settings, date and time, screen reslutins. They will carry ut cmprehensive testing t demnstrate that everything has been installed crrectly and functins well. They will identify errrs and reslve them. They will prvide training fr the user n the installed hardware and shw initiative by suggesting alternative slutins that meet users needs. Fr merit standard, learners will: demnstrate that they can safely install and cnfigure the requested/required hardware and sftware fr a cmputer system and mbile device, with sme guidance. They will decide what cmpnents t use but may need assistance. Learners will install and cnfigure the perating systems and cnfigure the hardware and sftware t meet mst f the user requirements, e.g. date/time but might nt be able t meet specific users requirements. They will cnsider sme ther factrs such as special requirements fr left-handed users. Learners will test that the hardware has been installed prperly and functins well but may nt be able t fix all errrs. Learners will prvide sme guidance (training) n the use f the installed hardware. Fr pass standard, learners will: demnstrate that they can install hardware and sftware fr a cmputer system and mbile device that partially meets users needs but might have t ask fr advice n installing and cnfiguring. Learners will identify sme f the cmpnents needed but may nt knw hw t install them all crrectly, they may ften need guidance. They will cnfigure the hardware and sftware t meet sme f the user requirements and test that the hardware has been installed crrectly and functins well. They may need t ask fr advice when fixing errrs. Learners will prvide sme guidance (training) n the use f the installed hardware. Learning aim C Fr distinctin standard, learners will: cnsistently demnstrate that they can independently apply apprpriate security and safety measures when installing hardware and sftware fr different cmputer systems and mbile devices fr multiple users. They will apply and adapt the security and safety measures fr different users and include all the relevant security measures while being mindful f the current and relevant threats, cnsidering multiple users and different hardware that culd be affected. They will be thrugh in ensuring that the system is backed up after every installatin and schedule regular backups. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

28 UNIT 1: SET UP AND CONFIGURE TECHNOLOGY SYSTEMS Fr merit standard, learners will: demnstrate that they can apply the apprpriate security and safety measures when installing hardware and sftware fr cmputer systems and mbile devices but may need sme assistance. Learners will include all the relevant security measures and be aware f sme f the threats that culd affect the hardware and sftware installed and the users requirements. They will ensure the system is backed up regularly. Fr pass standard, learners will: demnstrate that they can apply apprpriate security and safety measures when installing hardware and sftware fr a cmputer system and mbile device, ften referring t guidelines. Learners will implement basic security measures and back up a system, althugh they may ask fr advice. 20 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

29 UNIT 1: SET UP AND CONFIGURE TECHNOLOGY SYSTEMS Assessment activity The summative assessment activity takes place after learners have cmpleted their frmative develpment. The activity shuld be practical, be set in a realistic scenari and draw n learning frm the unit, including the transferable skills. Yu will need t give learners a set perid f time and number f hurs in which t cmplete the activity. Sectin 6 gives infrmatin n setting assignments and there is further infrmatin n ur website. A suggested structure fr summative assessment is shwn in the Unit summary sectin, alng with suitable frms f evidence. This is fr illustrative purpses nly and can therefre be adapted t meet lcal needs r t assess acrss units where suitable pprtunities exist. The infrmatin in the Links t ther units sectin will be helpful in identifying pprtunities fr assessment acrss units. The fllwing scenari culd be used t prduce the required evidence fr this unit. Centres are free t use cmparable scenaris r ther frms f evidence, prvided that they meet the assessment requirements f the unit. Suggested scenari Yu are wrking as a custmer supprt technician in a medium-sized cmpany spread ver three sites. Yu need t prvide supprt t the emplyees wh wrk n desktps and laptps. The emplyees use bth standard ffice sftware, as well as mre specialised sftware. The technlgy systems are being upgraded and yu have been asked t help with the upgrade f the different devices. Yu will set up, install and cnfigure different technlgy systems fr different individual users, ensuring that all cmpany and user requirements are met. Yu will then test that the systems functin well and that all security and safety measures have been applied and crrect administratin accunts, permissins and passwrds have been set up fr each individual. Yu will be bserved by yur tutr carrying ut this wrk and yu must als keep phtgraphic/vide evidence f the wrk yu carry ut and put it tgether in a prtfli fr assessment. If a retake is necessary, an alternative example must be used. The fllwing is an example f a retake assessment activity. Yu have been asked by a lcal business t set up and cnfigure a new ffice as they are expanding. There will be tw new PCs fr new members f staff, as well as tw existing nes that are being upgraded t be in line with the new hardware and sftware; these are being used by staff that are mving frm anther ffice. Yu will need t test the systems and ensure that all security and safety measures have been applied. Yu will prvide supprt t the users wh are being upgraded by giving them infrmatin n changes as well as prviding any specialist sftware and requirements where applicable.yur tutr will bserve yu undertaking these tasks and yu must als keep phtgraphic/vide evidence f the wrk yu have carried ut. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

30 UNIT 1: SET UP AND CONFIGURE TECHNOLOGY SYSTEMS Further infrmatin fr tutrs and assessrs Delivery guidance The fllwing are examples f practical activities and wrkshps that tutrs culd use when develping sectr and transferable skills in the delivery f this unit. Wherever pssible, practical activities shuld be used t help learners develp bth persnal and sectr skills in preparatin fr the final assessment. These suggestins are nt intended as a definitive guide t cver the full GLH f the unit. Intrductin t unit Tutrs intrduce the unit by explaining the different ways rganisatins use cmputers and why. Learners will be shwn the different types f cmputer, their purpse, and the hardware, sftware and perating systems available fr each type f cmputer. Learners need t appreciate that cmputers can perfrm a variety f tasks. It wuld be useful t illustrate the tasks carried ut by different types f cmputer using nline vides r case studies. Learners culd be given a template in which they identify the variety f cmputer systems and their purpses, perating systems and the different prgrams and applicatins and what they can d. This culd be dne in a whle-grup setting r smaller grups culd be given different vides/case studies n different jb titles and feed back their findings t the rest f the class. The plenary wuld help learners t appreciate that the areas f cmputer hardware, netwrks and sftware verlap cnsiderably in the cntext f this unit, and that jbs in this field are required in every rganisatin that uses cmputers. Suggested time: abut 3 hurs. Activity: Usage and cmpnents f cmputer systems hardware, peripherals, cnnectrs and prts and netwrk devices Tutrs demnstrate effective health and safety practice and give individual learners the pprtunity t fllw thse prcesses by remving and replacing hardware devices under supervisin. Learners will be guided thrugh any installatin f sftware r cnfiguratin required by the new hardware. They shuld then be guided thrugh hw t test the system effectively t ensure the changes are wrking crrectly. They will investigate the changes t the system after the hardware has been installed and appreciate the effect f upgrading devices. Learners will practice setting up a lcal area netwrk (LAN) and then the tutr will prvide scenaris fr that LAN t lk at ptential security issues and hw t mitigate thse issues. Suggested time: abut 6 hurs. Activity: Installing and cnfiguring perating systems and sftware prgrams Learners investigate and experiment with a range f different system sftware, including perating systems and sftware tls. Learners shuld appreciate the need fr cmpatibility between the perating system/sftware and the platfrm it is running n. They will then cnduct detailed investigatins int selected aspects f system sftware as a research prject. They will investigate and experiment with a range f applicatin sftware and sftware utilities, testing that the installatin and cnfiguratin f sftware meets the requirements. Suggested time: abut 4 hurs. Activity: Applying security measures Learners investigate the different security measures available fr the different technlgy systems and fllw backup prcedures. Learners practise applying security settings t different devices and backup prcedures passwrd, administratin accunts and permissins. Suggested time: abut 4 hurs. 22 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

31 UNIT 1: SET UP AND CONFIGURE TECHNOLOGY SYSTEMS Essential resurces Fr this unit, learners will need access t suitable hardware, sftware and netwrk cmpnents, as indicated in the unit cntent. Links t ther units This unit has strng links t: Unit 2: Explring Current and Emerging Technlgies Unit 3: Security Prtectin and Risk Management. Emplyer invlvement This unit wuld benefit frm emplyer invlvement in the frm f: masterclasses that prvide specific technical knwledge frm industry specialists n setting up and cnfiguring technlgy systems industry specialists acting as expert witnesses when learners are carrying ut the IT tasks. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

32 24 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

33 UNIT 2: EXPLORING CURRENT AND EMERGING TECHNOLOGIES Unit 2: Explring Current and Emerging Technlgies Level: 2 Unit type: Mandatry Assessment type: Internal Guided learning hurs: 60 Unit in brief Learners investigate current and emerging technlgies and hw rganisatins use them t meet their business needs. Unit intrductin Technlgy is increasingly central t the way businesses and rganisatins functin. It is used t cmmunicate with custmers and clients in ways that wuld have been impssible many years ag. It allws them t analyse data t identify trends in their market, expand their client base and becme mre cst-effective. In this unit, yu will explre current and emerging technlgies and hw they are used acrss rganisatins. Yu will investigate a particular rganisatin, finding ut abut the technlgy it uses, hw it has influenced its business peratins and hw it is used t meet its business needs. Yu will als find ut hw it plans t use any new r emerging technlgy. This unit will help yu develp knwledge and skills needed fr an entry-level psitin in a range f ccupatinal areas in IT, where an understanding f current and emerging technlgies and hw they are used are key t the rle. It will als allw yu t prgress t further IT qualificatins. Learning aims In this unit yu will: A Explre current and emerging technlgies and their purpses B Investigate hw an rganisatin uses technlgy t meet its needs. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

34 UNIT 2: EXPLORING CURRENT AND EMERGING TECHNOLOGIES Unit summary Learning aim Key teaching areas Summary f suggested assessment evidence A Explre current and emerging technlgies and their purpses A1 Mbile technlgy A2 Intelligent cmputer A3 Internet f Things (IT) A4 Clud technlgy A reprt n types f current and emerging technlgies and their uses. B Investigate hw an rganisatin uses technlgy t meet its needs B1 Why rganisatins invest in technlgy B2 The types f technlgy that rganisatins use B3 Hw rganisatins assess if technlgy has met their needs Case study n hw a selected rganisatin uses technlgy t meet their business bjectives. Key teaching areas in this unit include: Sectr skills Knwledge Transferable skills/behaviurs Use f technlgies Investigating rganisatins Current and emerging technlgies and their uses fr business needs and develpment Cmmunicatin Managing infrmatin 26 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

35 UNIT 2: EXPLORING CURRENT AND EMERGING TECHNOLOGIES Unit cntent Knwledge and sectr skills Learning aim A: Explre current and emerging technlgies and their purpses Learners explre current and emerging technlgies, the rles they culd play in rganisatins and pssible future technlgical trends. The fllwing cntent des nt preclude teaching any current r emerging technlgy that is nt listed belw. A1 Mbile technlgy Hw it is used in different sectrs, e.g. retail, banking, entertainment, scial media. Develpment and use f smart devices/smartphne apps. Emerging mbile technlgy and its future use. A2 Intelligent cmputer Autmatin, e.g. driverless cars and trains. Rbtics: used in mtr/manufacturing industry, retail, telehealth. Glbal Psitining System (GPS). Cmputer-aided design (CAD). Vice cntrl, e.g. security, navigatin (in cars), t supprt disabilities. Use f drnes, e.g. military, surveillance, weather, pilt schl, agriculture, netwrk rail (field maintenance). Artificial intelligence medical diagnsis, in the finance industry artificial neural netwrks are used t detect frauds. Augmented reality retail, medical, educatin, gaming. Virtual reality use f gaming technlgy in medicine, car and cnstructin industry, aviatin. Use f scial media such as YuTube TM (vlgs) in rganisatins, businesses. A3 Internet f Things (IT) Cnnecting devices ver the internet cnsumer usage, enterprise deplyment, nline cnnectivity. Enabling technlgies, e.g. Bluetth, radi-frequency identificatin (RFID), near field cmmunicatin (NFC) Develpment f wearable technlgy Fitbit, smart watches, smart glasses. A4 Clud technlgy The develpment and use f: Sftware as a Service (SaaS) Infrastructure as a Service (IaaS) Platfrm as a Service (PaaS) Data as a Service (DaaS). Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

36 UNIT 2: EXPLORING CURRENT AND EMERGING TECHNOLOGIES Learning aim B: Investigate hw an rganisatin uses technlgy t meet its needs Learners investigate hw an rganisatin uses technlgy, hw it decides n which technlgy t adpt and the benefits and risks that it brings. B1 Why rganisatins invest in technlgy Organisatins invest in current and emerging technlgy as a way f: imprving prductivity meeting business gals imprving efficiency increasing cst-effectiveness achieving increased grwth innvating imprving agility and cmpetitiveness glbal cmmunicatin increasing prmtin and sales having a wider cnsumer reach prviding instant custmer service. B2 The types f technlgy that rganisatins use Organisatins select technlgy based n a number f cnsideratins: business type, e.g. prduct, service needs and/r benefits f the custmers/clients hardware/sftware/netwrk requirements particular security issues. They d this thrugh: a feasibility study (based n rganisatin s needs, market research) as part f the digital strategy/digital plicies r business plan feedback frm stakehlders, custmers, emplyees. B3 Hw rganisatins assess if technlgy has met their needs Benefits: imprved efficiency increased prfit increased prductivity reductin in wasted time reductin in cst. Risks and issues: change management, e.g. training, transitin frm existing t new technlgy, risk f lss f service/data ethical cnsideratins, e.g. cnsultatin with stakehlders, data wnership, impacts n emplyees data management and access, e.g. privacy, security f data legal cnsideratins, e.g. data prtectin legislatin, Cmputer Misuse Act Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

37 UNIT 2: EXPLORING CURRENT AND EMERGING TECHNOLOGIES Transferable skills Cmmunicatin Interviewing emplyers t gather infrmatin abut hw rganisatins use technlgy t achieve their gals. Managing infrmatin Gathering infrmatin frm a variety f surces and presenting it as a case study. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

38 UNIT 2: EXPLORING CURRENT AND EMERGING TECHNOLOGIES Assessment criteria Pass Merit Distinctin Learning aim A: Explre current and emerging technlgies and their purpses A.P1 Describe types f current and emerging technlgies and their purpses. A.P2 Outline hw current and emerging technlgies are being used in rganisatins, giving utline examples. A.M1 Explain hw current and emerging technlgies are being used in rganisatins, giving detailed examples and identifying any future technlgical trends. A.D1 Analyse hw current and emerging technlgies are being used in rganisatins, using detailed examples and evaluating the impact f any future technlgical trends. Learning aim B: Investigate hw an rganisatin uses technlgy t meet its needs B.P3 Describe hw an rganisatin has selected and used technlgy t meet its needs. B.P4 Outline hw technlgy has benefited an rganisatin. B.M2 Explain hw an rganisatin has selected and used technlgy t meet its needs, assessing the benefits and risks t the rganisatin. B.D2 Evaluate hw an rganisatin has selected and used technlgy t meet its needs, analysing the benefits and risks, and making suggestins fr hw it might be impacted by emerging technlgy. 30 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

39 UNIT 2: EXPLORING CURRENT AND EMERGING TECHNOLOGIES Essential infrmatin fr assessment decisins Learning aim A Fr distinctin standard, learners will: prduce a cmprehensive analysis f bth current and emerging technlgies and their impact n a range f different types f business, using detailed and relevant examples and drawing sme valid and insightful cnclusins n future technlgical trends and the impact f new and emerging technlgies n rganisatins. The analysis shuld cntain examples frm a range f bth emerging and current technlgies, using the crrect technical terminlgy. Fr merit standard, learners will: prduce a detailed explanatin f current and emerging technlgies, using sme relevant examples frm different types f rganisatin, e.g. private sectr and public sectr, prduct and service rganisatins. Learners will explain hw these rganisatins are using technlgy and the benefits it brings t them. Their examples will be balanced between current, and new and emerging technlgies, and they will mstly use the crrect technical terminlgy. Fr pass standard, learners will: prduce utline infrmatin abut hw technlgies are being used, with mst f the examples referring t current technlgy, with sme brad references t emerging technlgy. They will give sme detail n hw and why they are being used by a small number f rganisatins and the range f technlgies will be limited. Technical terminlgy will be used althugh there might be errrs in its applicatin. Learning aim B Fr distinctin standard, learners will: prvide a well-balanced and detailed evaluatin f hw an rganisatin chses its adpted technlgies and what the key factrs were in that prcess. They will analyse hw well an rganisatin uses technlgy t meet its business needs, using justified examples. They will explain hw technlgy has directly cntributed t the success f the rganisatin but will als cnsider the risks and/r negative effects it may bring. They will make sme insightful suggestins n hw the rganisatin may be impacted by emerging technlgy. Fr merit standard, learners will: prvide a detailed and well-rganised explanatin n hw an rganisatin uses technlgy t meet its business needs. They will give specific examples f why the rganisatin has chsen particular types f technlgy, what the technlgy is used fr and the prcess the rganisatin ges thrugh t select its technlgy. They will give sme explanatin, with examples n hw it has been beneficial t the rganisatin, as well as what the risks and issues wuld be. There will be sme detail n hw new r emerging technlgy may be f further benefit t the rganisatin. Fr pass standard, learners will: prvide brad infrmatin n the types f technlgy that an rganisatin has currently adpted and what it is being used fr, prviding sme utline examples. There will be sme reference t hw the rganisatin has selected the technlgy, why the rganisatin has invested in that particular technlgy and hw it meets the needs f the rganisatin. The examples given will be limited and sme utline risks may be listed but they will nt be explained in detail. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

40 UNIT 2: EXPLORING CURRENT AND EMERGING TECHNOLOGIES Assessment activity The summative assessment activity takes place after learners have cmpleted their frmative develpment. The activity shuld be practical, be set in a realistic scenari and draw n learning frm the unit, including the transferable skills. Yu will need t give learners a set perid f time and number f hurs in which t cmplete the activity. Sectin 6 gives infrmatin n setting assignments and there is further infrmatin n ur website. A suggested structure fr summative assessment is shwn in the Unit summary sectin, alng with suitable frms f evidence. This is fr illustrative purpses nly and can therefre be adapted t meet lcal needs r t assess acrss units where suitable pprtunities exist. The infrmatin in the Links t ther units sectin will be helpful in identifying pprtunities fr assessment acrss units. The fllwing scenari culd be used t prduce the required evidence fr this unit. Centres are free t use cmparable scenaris r ther frms f evidence, prvided that they meet the assessment requirements f the unit. Suggested scenari Yu have been asked by yur manager t prduce a reprt n hw rganisatins are using current and emerging technlgies t meet their business needs. Yur investigatin shuld cver different types f business acrss different sectrs. Yu will prduce a case study n ne f the rganisatins where yu will lk at their use f technlgy in greater depth. Yu will lk in detail at the technlgy that is being used, the advantages and limitatins f this technlgy in achieving the rganisatin s needs, and hw emerging technlgy is being cnsidered r culd be used. If a retake is necessary, an alternative example must be used. The fllwing is an example f a retake assessment activity. Yu will prduce a reprt n a different range f rganisatins and their use f technlgy, as well as a case study n a different rganisatin. 32 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

41 UNIT 2: EXPLORING CURRENT AND EMERGING TECHNOLOGIES Further infrmatin fr tutrs and assessrs Delivery guidance The fllwing are examples f practical activities and wrkshps that tutrs culd use when develping sectr and transferable skills in the delivery f this unit. Wherever pssible, practical activities shuld be used t help learners develp bth persnal and sectr skills in preparatin fr the final assessment. These suggestins are nt intended as a definitive guide t cver the full GLH f the unit. Intrductin t unit A tutr-led discussin intrducing technlgies and their practical uses, case studies and real-life examples f where these have been implemented. There shuld be a wide range f these technlgies in a variety f emplyment sectrs s that learners are able t see their full implementatin and practical uses. Learners shuld develp their understanding f the different types f technlgy, identifying a few current and emerging technlgies, evaluating hw these wrk and their purpses. Learners shuld be intrduced t the tls and techniques used by rganisatins t select and use technlgy t meet their business bjectives. Learners cmplete activities identifying the difference between current and emerging technlgies, alng with their uses and hw these allw rganisatins t achieve their bjectives, as well as their general impact n sciety and individuals and their advantages and disadvantage. Suggested time: abut 6 hurs. Activity: New and emerging technlgies and their uses Learners shuld be given case studies in either written r vide frmat f real rganisatins and hw they use new and emerging technlgies t meet their rganisatinal bjectives, as well as the impact f them cmpared t legacy/traditinal methds, e.g. letters being replaced with s. Learners shuld discuss different rganisatinal bjectives and hw rganisatins use technlgies t achieve their bjectives. Once learners are able t identify cnfidently hw rganisatins use technlgies t fulfil their bjectives, they shuld wrk with a lcal emplyer t gain a real-life understanding f hw it implements technlgies t maintain sustainability, cnduct business n a day-t-day basis and ultimately meet their business bjectives. Learners shuld have access t a variety f individuals in a cmpany, including key stakehlders, alng with custmers and technlgical systems, s that they can cnduct their wn investigatin that can be used t further identify hw t make the technlgy mre effective in meeting the business bjectives. Learners shuld identify the actual technlgies used in the business and hw these cntribute t its effectiveness. Suggested time: abut 6 hurs. Activity: Emerging technlgies impact n individuals Learners shuld identify specific technlgies that are emerging and then carry ut sme research t find ut hw they are being used by individuals and rganisatins and then present back n the findings. Learners shuld be given access t a means t create and distribute the survey, and be guided as t hw t create a survey. They shuld cnsider carefully the types f questin t ask, as well as the findings, and their reprt shuld identify any trends that they find in the research. Suggested time: abut 4 hurs. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

42 UNIT 2: EXPLORING CURRENT AND EMERGING TECHNOLOGIES Activity: Feasibility study Learners shuld be given a scenari and tw alternate emerging technlgies that culd imprve that scenari. They shuld analyse the needs f the user and rganisatin, and prvide a recmmendatin f which technlgy wuld be mst apprpriate frm the ptins, r suggesting an alternative if that is the mst apprpriate slutin. The recmmendatin culd be given by either a frmal dcument, presentatin r rle-play meeting. If a meeting is the chsen methd, this must be dcumented accrdingly. Suggested time: abut 4 hurs. Activity: Ethical cnsideratins Learners shuld be given the pprtunity t discuss and review the ethical cnsideratins f varius emerging technlgies. They culd be presented with a scenari r given sme pinters t cnsider when adpting new technlgies. This can be dne as a grup discussin r fr learners t take individual technlgies and cnsider their adptin and ethical impacts n individuals and rganisatins. Suggested time: abut 2 hurs. Links t ther units This unit has strng links t Unit 1: Set Up and Cnfigure Technlgy Systems. Emplyer invlvement This unit wuld benefit frm emplyer invlvement in the frm f: wrk experience with lcal emplyers t allw learners t carry ut their case study n the technlgy used masterclasses frm lcal emplyers wh will demnstrate hw they are using technlgy in their rganisatin t achieve business bjectives a masterclass frm a technlgy vendr explaining their prducts and hw they are used. 34 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

43 UNIT 3: SECURITY PROTECTION AND RISK MANAGEMENT Unit 3: Security Prtectin and Risk Management Level: 2 Unit type: Mandatry Assessment type: External Guided learning hurs: 60 Unit in brief Learners study threats t IT system security and the methds used t prtect against them. Unit intrductin Infrmatin technlgy (IT) systems play a majr rle in the wrld arund us and in almst everything we d. Our increasing reliance n IT systems fr data strage and transmissin makes us vulnerable t accidental and malicius actins that can pse serius risks t bth rganisatins and individuals. In this unit, yu will study system vulnerabilities, the different types f security threat that exist, bth accidental and malicius, and the tls and techniques that can be used t minimise risks such as ptential damage, including lss f data, lss f data integrity r unauthrised access t data. The skills yu develp in this unit will prepare yu fr prgressin t emplyment in an IT supprt, r similar, rle. Summary f assessment This unit is assessed using an nscreen test, set and marked by Pearsn. The test cntains different types f questin and is wrth 60 marks. The test duratin is 75 minutes. The assessment is available n demand. The first assessment is available in January Sample assessment materials will be available t help centres prepare learners fr assessment. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

44 UNIT 3: SECURITY PROTECTION AND RISK MANAGEMENT Assessment utcmes AO1 Demnstrate knwledge f security prtectin and risk management issues Cmmand wrds: describe, give, identify, name, state Marks: ranges frm 1 t 4 marks AO2 Demnstrate understanding f security prtectin and risk management issues, and the methds that can be used t manage and prtect cmputer systems and data against security threats Cmmand wrds: describe, explain, identify Marks: ranges frm 1 t 4 marks AO3 Be able t assess r analyse infrmatin, make cnnectins n the effectiveness f methds used t manage and prtect cmputer systems and data against security threats Cmmand wrds: analyse, assess, explain Marks: ranges frm 2 t 6 marks AO4 Be able t assess r evaluate infrmatin n the threats t cmputer systems, their impact and hw they can be managed Cmmand wrds: analyse, assess, discuss, explain, t what extent Marks: ranges frm 4 t 6 marks 36 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

45 UNIT 3: SECURITY PROTECTION AND RISK MANAGEMENT Essential cntent The essential cntent is set ut under cntent areas. Learners must cver all specified cntent befre the assessment. A Security threats and system vulnerabilities Learners shuld understand the types f internal and external threat t cmputer systems and data, their features and characteristics, and that threats are cnstantly evlving. Learners need t understand the effects and risks linked t each threat. Learners need t knw the methds f mitigatin, including preventin and recvery, and their advantages and disadvantages. A1 Internal threats Threats t systems and data may arise internally as a result f the actins f emplyees f an rganisatin r by an authrised user f a system. Accidental threats: accidental damage t physical equipment caused by emplyee/user accidental lss f data/pwer, unintentinal disclsure f data, authrised user actin physical damage, destructin by fire, fld r ther disaster risk f bring yur wn device (BYOD) unsafe practices the use f external strage devices/media visiting untrusted websites dwnlading/uplading files t/frm the internet file-sharing applicatins. Malicius threats: malicius damage caused by emplyee/unauthrised user actin intentinal deletin/editing f data and intentinal disclsure f data dumpster diving and shulder surfing theft f equipment r data malicius damage t equipment r data unauthrised access by emplyees t secure areas in a building unauthrised access t administratin functins, security levels and prtcls, users verriding security cntrls risk f BYOD. A2 External threats External threats that arise when the internet is used t access cmputer systems and data. Threats t systems and data may arise externally as a result f the actins f unauthrised peple, malicius sftware, theft r physical damage. External threats t cmputer systems and data: malicius sftware (malware) used t btain secure infrmatin, viruses, wrms, Trjans, ransmware, spyware, adware, rtkits, backdrs, btnets, zer-day attacks unauthrised access by individuals, cmmercial rganisatins r gvernments scial engineering used t btain secure infrmatin by deceptin, t include cllectin f passwrds, data theft, scams, phishing, pharming dumpster diving and shulder surfing damage r destructin by fire malicius damage t equipment r data. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

46 UNIT 3: SECURITY PROTECTION AND RISK MANAGEMENT A3 Changing and evlving threats Learners will need t have an awareness that: new threats are cnstantly being develped existing threats evlve ver time regular updates shuld be available and the imprtance f rganisatins/ users applying these updates either autmatically r manually infrmatin is available fr rganisatins/user n knwn hardware and sftware vulnerabilities frm manufacturers help facilities, user frums, FAQs. A4 Vulnerabilities Factrs that affect the vulnerability f cmputer systems and data and hw each factr impacts n the vulnerability. Types f system: individual devices, including PCs, laptps, mbile devices prtable strage devices netwrks, including lcal area netwrk (LAN), wireless lcal area netwrk (WLAN) file servers clud cmputing systems, nline strage, remte server, nline sftware. Cnnectin between systems: cnnectin t the internet cnnectin t internal netwrks. Cnnectin methds: wired wireless Wi-Fi, Bluetth, cellular. Interactins between devices: use f strage devices. Operating systems: unsupprted versins updates nt installed mbile devices reliance n riginal equipment manufacturers (OEM) t update system sftware legacy systems. Sftware: Users: zer-day vulnerability dwnlads untrusted surces illegal cpies. limitatins f understanding training keeping up t date. 38 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

47 UNIT 3: SECURITY PROTECTION AND RISK MANAGEMENT B Methds used t secure cmputer systems and data Tls and techniques used t deal with current and evlving threats and their effectiveness. B1 Sftware- and hardware-based prtectin Types and characteristics f sftware- and hardware-based prtectin used t prtect cmputer systems and data, why they are used, the threats they prtect against and an verview f hw they carry ut their functin. Antivirus sftware and detectin techniques, virus signatures, heuristic techniques, techniques fr dealing with identified threats. Sftware and hardware firewalls and the filtering techniques they use, inbund and utbund rules and netwrk addressing. User authenticatin methds and prcesses and their advantages and disadvantages: types f bimetric authenticatin fingerprint, retina, facial recgnitin tw-step verificatin security tkens, including USB-based keys knwledge-based authenticatin, including questin and respnse pairs certificate-based authenticatin digital signature Cmpletely Autmated Public Turing Test T Tell Cmputers and Humans Apart (CAPTCHA ). Lgin prcedures: user name and passwrd rules fr passwrd security best practice fr passwrd cmplexity/strength graphical passwrd passwrd histry and time between passwrd changes accunt lckut and passwrd reset prcedures. Access cntrls t restrict users access t: applicatins flders/shared areas files files access rights (read nly, full access (read/write/execute), read/write, n access) physical resurces access t peripheral devices. Prtectin f data during transmissin: virtual private netwrk (VPN) encryptin digital signatures. Encryptin f files, flders, disks Precautins that can be taken t secure a wireless lcal area netwrk (WLAN), including: wireless encryptin wired equivalent privacy (WEP), Wi-Fi prtected access (WPA2) and Wi-Fi prtected setup (WPS) wireless MAC address filtering and hiding the service set identifier (SSID). Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

48 UNIT 3: SECURITY PROTECTION AND RISK MANAGEMENT Secure transfer f persnal infrmatin and payment details: digital certificate secure websites HTTPS prtcl encryptin symmetric and public key/asymmetric secure access t persnal infrmatin treating attachments, dwnlad, web pages and links with cautin avid using unsecured wireless netwrks applying best practice when using passwrds. B2 Physical security Cmparing the types, characteristics, benefits and risks, their advantages and disadvantages, and the effectiveness f different physical security measures used t prtect cmputer systems and data: building and cmputer/netwrk rm security: site security lcks card entry passcde bimetrics fingerprint, retina, facial recgnitin clsed circuit televisin (CCTV) security staff alarms data strage: data prtectin methds central strage backup prcedures: selectin f data timing frequency media planned, autmated and manual type (full, differential and incremental) n-site, ff-site and clud data strage individual actins: lgging ut f applicatins lgging ff machines screen lcking shulder surfing preventin shredding dcuments. 40 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

49 UNIT 3: SECURITY PROTECTION AND RISK MANAGEMENT C Legal requirements and IT security plicies and prcedures C1 Legal requirements Current United Kingdm legislatin that applies t different cmputer systems and data. Centres must ensure that subsequent amendments f listed legislative acts are delivered t ensure currency f cntent taught. The principles and requirements f the data prtectin legislatin and its impact n rganisatins, cmputer systems and data. Cmputer Misuse Act 1990, its definitins f illegal practices and the impact it has n rganisatins, cmputer systems and data. C2 IT security plicies and prcedures General security-related IT plicies and prcedures that exist t prtect the cmputer systems and data. Learners need t be aware that the title and cntent f plicies will vary frm rganisatin t rganisatin. Organisatin plicies (Acceptable Use Plicy): internet and use security and passwrd prcedures system making yu change passwrd ften staff respnsibilities fr the use f IT systems staff IT security training. Backup prcedure and plicies: frequency media planned, autmated and manual advantages and disadvantages and purpses type (full, differential and incremental) advantages and disadvantages and purpses n-site/ff-site/clud advantages and disadvantages and purpses. Data prtectin plicy t ensure rganisatinal cmpliance with the relevant legislatin. Disaster recvery plicy. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

50 UNIT 3: SECURITY PROTECTION AND RISK MANAGEMENT Grade descriptrs T achieve a grade learners are expected t demnstrate these attributes acrss the essential cntent f the unit. The principle f best fit will apply in awarding grades. Level 2 Pass Learners are able t identify the current threats t cmputer systems and data used by rganisatins and individuals and be aware that new threats are evlving. They shw understanding that threats can impact n rganisatins and individuals. Learners shw sme understanding f the main methds that can be used t manage the risks and prtect cmputer systems and data against threats. Level 2 Distinctin Learners are able t demnstrate an understanding that the cmputer systems and data used by rganisatins and individuals are vulnerable t attack frm bth internal and external surces. They can make valid, justified judgements n the impact f the threats n individuals and rganisatins. Learners shw understanding f a wide variety f methds that can be used t manage the risks and prtect cmputer systems and data against threats and assess their effectiveness. They can synthesise their knwledge and understanding f threats t analyse realistic scenaris, make an assessment f the ptential weaknesses and recmmend slutins. They can evaluate the effectiveness f their recmmended slutins. 42 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

51 UNIT 3: SECURITY PROTECTION AND RISK MANAGEMENT Key wrds typically used in assessment The fllwing table shws the key wrds that will be used cnsistently by Pearsn in ur assessments t ensure learners are rewarded fr demnstrating the necessary skills. Please nte: the list belw will nt necessarily be used in every paper/sessin and is prvided fr guidance nly. Cmmand r term Analyse Assess Describe Discuss Evaluate Explain Give Identify State/Name T what extent Definitin Learners examine in detail the meaning r essential features f a tpic r situatin, r break smething dwn methdically int its cmpnents t say hw they are related and explain hw each ne cntributes t the tpic r situatin. Learners present a careful cnsideratin f varied factrs r events that apply t a specific situatin r identify thse which are the mst imprtant r relevant t arrive at a cnclusin. Learners give a clear, bjective accunt in their wn wrds shwing recall, and in sme cases applicatin, f the relevant features and infrmatin abut a subject. Learners cnsider different aspects f a tpic, hw they interrelate and the extent t which they are imprtant. Learners draw n varied infrmatin t cnsider aspects such as strengths r weaknesses, advantages r disadvantages, alternative actins, and relevance r significance, and cme t a cnclusin. Learners shw they understand the rigins, functins and bjectives f a subject and its suitability fr purpse. They give reasns t supprt an pinin, view r argument, with clear details. Learners prvide examples, justificatins and/r reasns t a cntext. Learners indicate the main features r purpse f smething, and/r are able t discern and understand facts r qualities. Learners give a definitin r example. Learners shw clear details and give reasns and/r evidence t supprt an pinin, view r argument. It culd shw hw cnclusins are drawn (arrived at). Fr example, T what extent might recent. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

52 UNIT 3: SECURITY PROTECTION AND RISK MANAGEMENT Links t ther units This is a mandatry unit and underpins knwledge in: Unit 1: Set Up and Cnfigure Technlgy Systems Unit 2: Explring Current and Emerging Technlgies. Emplyer invlvement Centres may invlve emplyers in the delivery f this unit if there are lcal pprtunities t d s. There is n specific guidance related t this unit. 44 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

53 Unit 5: IT Service Slutins UNIT 5: IT SERVICE SOLUTIONS Level: 2 Unit type: Mandatry Assessment type: External Guided learning hurs: 60 Unit in brief Learners study hw t interpret the needs f an rganisatin and hw t design an apprpriate infrmatin technlgy (IT) slutin. Unit intrductin IT is a vital part f any rganisatin. It enables wrkers t perfrm tasks that are imprtant t the daily running f the rganisatin and supprts the delivery f services and/r prducts t custmers. Effective IT slutins are vital t imprve an rganisatin s cmpetitiveness and t ensure custmer needs are met. The needs f an rganisatin can rarely be met with a single piece f hardware r sftware; therefre an effective IT slutin will identify hw different IT services and systems can be cmbined t meet identified requirements. These IT services and systems frm a prtfli f IT slutins that are ften identified as an IT service catalgue. In this unit, yu will apply yur understanding f current and emerging technlgy systems t explre the needs f rganisatins and the IT systems that supprt them. Yu will examine IT service catalgues and create ne t meet an rganisatin s needs. Yu will explre a range f scenaris and learn hw t analyse the IT needs and IT service requirements. Yu will explre the implicatins fr rganisatins and their stakehlders f using and implementing IT slutins. Yu will apply an understanding f hw IT systems are used and cmbined t cmplete assessment tasks. Yu will analyse an IT service catalgue t identify the benefits and drawbacks f a given service slutin. Yu will als create and review yur wn service catalgue in respnse t a given set f requirements. The analytical skills and subject knwledge yu will develp thrugh this unit will prepare yu fr a range f emplyment rles, including infrastructure technician, cyber intrusin analyst r digital and technlgy slutins prfessinal. Summary f assessment This unit is assessed using a task set and marked by Pearsn. The task is ut f 45 marks. The task must be cmpleted in a 3.5-hur supervised assessment. All final utcmes will be submitted in a frmat specified by Pearsn. The assessment is available twice a year, March and June. The first assessment is available in March Sample assessment materials will be available t help centres prepare learners fr assessment. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

54 UNIT 5: IT SERVICE SOLUTIONS Assessment utcmes AO1 Demnstrate knwledge and understanding f IT slutins thrugh recall and selectin f facts, terminlgy and prcesses AO2 Apply understanding f terminlgy, infrmatin technlgies and prcedures t make IT recmmendatins AO3 Review IT needs and recmmendatins t make reasned judgements, justify decisins and present cnclusins 46 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

55 UNIT 5: IT SERVICE SOLUTIONS Essential cntent The essential cntent is set ut under cntent areas. Learners must cver all specified cntent befre the assessment. A Analysing the IT needs f rganisatins Learners shuld explre the purpse f rganisatins, and hw the needs f an rganisatin and its custmers drive the rganisatin s IT requirements. A1 IT service life cycle Learners will apply principles f the IT service life cycle when designing IT service delivery slutins. Service identificatin: identifying the needs f rganisatins, users and custmers using and interpreting an utline IT service catalgue. Service delivery design: identifying the technical requirements fr an apprpriate IT service delivery slutin t meet an rganisatin s needs creating a service catalgue. Service management: analysis f benefits and drawbacks f a slutin in terms f meeting an rganisatin s needs in relatin t alternatives cmparisn f slutins t pssible alternatives implicatins f a slutin fr the rganisatin and its custmers updating a service catalgue. A2 Purpse f rganisatins Learners shuld explre the IT service needs f rganisatins and their stakehlders in different cntexts. Understand hw the purpse f rganisatins relates t the IT service requirements. Understand the IT services required t supprt key tasks carried ut by rganisatins r individuals: manufacturing prducts delivering services cntracting supplies marketing and sales custmer relatins IT supprt financial. Be able t use infrmatin in the frm f text, diagrams and tables t analyse the requirements f an rganisatin, including: business utlines functinal specificatins data flw diagrams building/flr plans IT system diagrams. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

56 UNIT 5: IT SERVICE SOLUTIONS B IT systems used by rganisatins Understand the features and characteristics f IT systems used by rganisatins t meet identified IT service needs. B1 Sftware and hardware Learners shuld understand hw the features and characteristics f IT services (hardware, sftware and netwrking) are used t meet rganisatins needs. Learners shuld understand hw hardware and sftware are used as part f a larger slutin. Hw and why sftware and hardware are used: cmmunicatin cllabratin prduct prductin and/r service prvisin financial transactins file strage and/r transfer web platfrms/hsting prductivity remte access creativity and/r innvatin custmer access t prduct and/r service. Types f sftware used in rganisatins: perating systems utility sftware applicatin sftware hsted/clud cmputing sftware mbile applicatins pen-surce and prprietary sftware. The rle f different cmputer hardware used in rganisatins as part f larger slutins: technlgy systems (servers, clients and independent digital devices) strage devices peripheral devices accessibility devices multifunctinal devices mbile devices. B2 Cnnecting IT systems and transferring data Learners shuld explre the use f cnnectin methds fr different purpses. They shuld understand hw wired and wireless cnnectins are used as part f a larger slutin t meet identified needs. Understand the benefits and drawbacks f different wired and wireless cnnectin methds: audi/vide data cmmunicatin device cntrl data cllectin and mnitring file transfer and backup. 48 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

57 UNIT 5: IT SERVICE SOLUTIONS Understand cmmn netwrks used by rganisatins: mbile/cellular lcal area netwrk (LAN) wide area netwrk (WAN) persnal area netwrk (PAN). Understand when and hw netwrks and cnnectins are used individually and/r in cmbinatin with thers. Understand factrs affecting the perfrmance f cmmunicatin methds and netwrks: vlume f data bandwidth latency hardware sftware. C IT service delivery Learners shuld understand the needs f an rganisatin t recmmend IT services that will supprt the rganisatin and its stakehlders. They shuld be able t prvide IT recmmendatins by using a range f dcuments. C1 Service identificatin Learners shuld be able t recmmend an integrated slutin that meets identified needs. Identify IT services that culd frm part f an IT service delivery slutin by drawing n knwledge f: the purpse and type f an rganisatin the aims and needs f an rganisatin tasks t be perfrmed by an rganisatin r individuals the services r prducts an rganisatin prvides custmer experience, including: needs, expectatins, hw prduct/service is delivered and will be cnsumed staff needs, wrking styles and patterns lcatin staff, custmers, premises, market/service delivery pint. Describe hw the features and r characteristics f an IT service wuld cmplete an identified task r cntribute t meeting an identified need. Understand the difference between infrmatin and data and identify when each is used t infrm and supprt tasks perfrmed by an rganisatin r individual. C2 Recmmend an IT service slutin Learners shuld be able t interpret and use a range f infrmatin related t IT service issues in rder t recmmend an IT service slutin. Learners need t be able t: identify knwn IT service issues frm infrmatin prvided: stakehlder reviews current IT service catalgue rganisatins needs identify affected stakehlders prvide apprpriate IT system diagrams that represent the hardware and sftware used in the recmmended slutin and hw they wrk tgether (including cnnectins t be used). Diagrams may include: data flw diagrams netwrk/system diagrams. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

58 UNIT 5: IT SERVICE SOLUTIONS D Impact and implicatins f an IT service delivery slutin Learners shuld understand that rganisatins cntinually change. They shuld be able t review an IT slutin t meet these changes. D1 Reviewing a slutin Review the effectiveness and apprpriateness f an IT service delivery slutin t the identified needs f an rganisatin. Understand the cntextual factrs that affect the needs f an rganisatin and hw these influence chices made during the service identificatin and service delivery slutin stages f the life cycle. Be able t explain hw specific features f the slutin and its parts address the needs and cntextual factrs f a given scenari. Cmparisn t pssible alternative slutins and justificatin f chices made during the prpsal prcess. D2 Benefits and limitatins f a prpsed IT slutin Cnsider the benefits and limitatins f an IT service delivery slutin as part f a larger review. Be able t discuss the benefits f a prpsed IT slutin, including: impact n prductivity availability f services and/r prducts custmer satisfactin reductin f peratinal csts impact n security accuracy f data and infrmatin disaster preventin and recvery. Be able t discuss the drawbacks f the prpsed IT slutin and their implicatins, including: limitatin f features f chsen hardware and sftware security cnsideratins availability f IT services and impact n the rganisatin s ability t prvide prducts and services. Be able t analyse the ptential impact f a prpsed slutin with cnsideratin f: number f users lcatin users, systems, custmers user experience ease f use, perfrmance, availability, accessibility use f in-huse r utsurced/third-party systems and services expertise f staff, training, service-level agreements (SLAs) implementatin/deplyment f slutin scalability/custmisatin f system legislatin maintenance. 50 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

59 UNIT 5: IT SERVICE SOLUTIONS Grade descriptrs T achieve a grade learners are expected t demnstrate these attributes acrss the essential cntent f the unit. The principle f best fit will apply in awarding grades. Level 2 Pass Learners are able t recall infrmatin t identify the needs f given rganisatins. They apply their knwledge f IT use in rganisatins t make suggestins f IT services that are apprpriate fr a given situatin and can plan a slutin that is capable f meeting mst f the rganisatin s needs. They are able t review their wrk and make sme sund evaluative cmments as t the quality and apprpriateness f the slutins they design. They cmmunicate using apprpriate technical language. Level 2 Distinctin Learners are able t recall detailed infrmatin and mre cmplex prcesses t identify the needs f given rganisatins and the wider implicatins that these needs have n the rganisatin and stakehlders. They effectively apply their knwledge f IT use in rganisatins t prvide suggestins f IT services that shw thrugh knwledge f a given situatin, making clear and relevant links between parts f the service. They can plan a slutin that effectively and efficiently meets the rganisatin s needs. They are able t prvide a balanced review f their wrk and make lgical, develped evaluative cmments as t the quality and apprpriateness f the slutins they design. They cmmunicate using technical language in a fluent and accurate manner. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

60 UNIT 5: IT SERVICE SOLUTIONS Keywrds typically used in assessment The fllwing table shws the keywrds that will be used cnsistently by Pearsn in ur assessments t ensure learners are rewarded fr demnstrating the necessary skills. Please nte: the list belw will nt necessarily be used in every paper/sessin and is prvided fr guidance nly. Cmmand r term Analyse Custmers Describe Discuss Explain Identify Infrastructure IT service IT service catalgue IT service life cycle Definitin Cnsider a given scenari r cntext and break dwn the prblem int smaller parts t apply understanding and prduce slutins r justify actins. Any external recipient/user f an rganisatin s prduct r service. Bth clients and cnsumers are cnsidered as custmers t an rganisatin. Learners give a clear, bjective accunt in their wn wrds shwing recall, and in sme cases applicatin, f the relevant features and infrmatin abut a subject. Cnsider different aspects f a tpic, hw they interrelate and the extent t which they are imprtant. Learners shw they understand the rigins, functins and bjectives f a subject and its suitability fr purpse. They give reasns t supprt an pinin, view r argument, with clear details. Establish r indicate the rigin, nature r definitive character f smething. Hardware and sftware (lcal and remte) that is used t supprt IT service delivery. Any activity r prcess (large r small) perfrmed by an rganisatin that requires IT system(s) t achieve its aims, e.g. , e-cmmerce, printing, cllabratin sftware, design tls and autmated manufacturing and ther prcesses. A dcument where all IT services fr an rganisatin are identified by a unique and apprpriate name and their requirements described. A methdlgy fr identifying, defining, planning and evaluating a slutin t meet the IT service needs f an rganisatin. 52 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

61 UNIT 5: IT SERVICE SOLUTIONS Cmmand r term IT system/technlgy system Justificatin Prduce Ratinale Recmmendatin Relevance Review Stakehlders Definitin An integrated set f sftware and hardware cmpnents fr cllecting, string, and prcessing data and infrmatin, ranging frm a single digital device t large netwrks f cmputers. Give reasns r evidence in rder t supprt an pinin and r decisin, r t prve smething right r reasnable. Prvide a slutin, using a range f apprpriate dcuments, which applies understanding f IT systems and prcesses t a given cmputing prblem. Prvide justified reasning fr a set f actins r decisins, supprted by evidence. A suggestin r prpsal f an IT slutin. Imprtant t the matter at hand. Prviding a balanced cnsideratin f the apprpriateness, and pssible implicatins f a scenari r utcme. A persn r grup that have an interest and/r are affected by issues related t the business (senir management, staff, custmers, clients, etc.). Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

62 UNIT 5: IT SERVICE SOLUTIONS Links t ther units This unit assesses the underpinning knwledge in: Unit 1: Set Up and Cnfigure Technlgy Systems Unit 2: Explring Current and Emerging Technlgies Unit 3: Security Prtectin and Risk Management. Emplyer invlvement This unit wuld benefit frm emplyer invlvement in the frm f: learning activities/exercises (case studies, business prblems etc.) set with input frm industry practitiners units delivered r c-delivered by an industry practitiner(s). This culd take the frm f guest lectures. 54 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

63 UNIT 8: NETWORKING TECHNOLOGIES AND APPLICATIONS Unit 8: Netwrking Technlgies and Applicatins Level: 2 Unit type: Mandatry Assessment type: Internal Guided learning hurs: 60 Unit in brief Learners cnfigure a netwrk fr a range f given situatins, lking at key cmpnents, prtcls and services that sftware applicatins ffer t supprt netwrking. Unit intrductin Cmputer netwrks play a large part in the wrkplace and in ur everyday lives. We cnnect t netwrks using a multitude f devices, frm tablets and cmputers t mbile phnes even ur watches and wearable technlgies cnnect t a netwrk. In this unit, yu will explre different netwrk types and the standards that relate t them. Yu will als explre hw wired and wireless netwrks perate, and hw applicatins functin within a netwrk. The unit will fcus n hw netwrks can and shuld be made secure and lk at hw the security f netwrks is a risk t bth rganisatins and individuals. Yu will develp skills that apply t netwrking and that will prepare yu fr prgressin t emplyment r further study. Sme example jb rles relevant t this unit include junir netwrk engineer and netwrk supprt assistant. Learning aims In this unit yu will: A Understand prtcls and applicatins used in netwrking B Develp a secure netwrk C Review and trublesht a netwrk slutin. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

64 UNIT 8: NETWORKING TECHNOLOGIES AND APPLICATIONS Unit summary Learning aim Key teaching areas Summary f suggested assessment evidence A Understand prtcls and applicatins used in netwrking A1 Understand cmpnents and applicatins used in netwrking A2 Explre netwrk tplgies, standards and prtcls A3 Understand netwrk applicatins and sftware B Develp a secure netwrk B1 Cnfigure a netwrk fllwing a given plan C Review and trublesht a netwrk slutin B2 Mdify the netwrk t specific requirements B3 Apply netwrk security C1 Review a netwrk slutin C2 Trublesht a given netwrk Develp a shrt reprt/presentatin n the technlgies used in netwrking, and hw they relate t tplgies, t include areas n securing netwrks and hw applicatins supprt efficient netwrking. Phtgraphs/bservatins n develping a secure netwrk, supprted with evidence f testing. Review t user grups n the netwrk slutin prvided, t include bservatins n trubleshting. Key teaching areas in this unit include: Sectr skills Knwledge Transferable skills/behaviurs Cnfiguring netwrks Securing netwrks Wrk that is carried ut during practicals Understanding technlgies and systems Fllwing prfessinal prcedures Thinking skills/adaptability Prblem slving Self-management and develpment 56 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

65 UNIT 8: NETWORKING TECHNOLOGIES AND APPLICATIONS Unit cntent Knwledge and sectr skills Learning aim A: Understand prtcls and applicatins used in netwrking A1 Understand cmpnents and applicatins used in netwrking Learners shuld develp an understanding f the features f netwrk cmpnents and services. Cnsideratins f the types f netwrks, hw they are used and cnfigured, t include: client server peer t peer internet mbile. Intercnnectin devices: ruters (wired and wireless) switches hubs (wired and wireless) firewalls cable types and cnnectrs, e.g. Cat 5-6, caxial, fibre wireless access pints netwrk interface cards (wired and wireless). Types f netwrk services: directry services, e.g. active directry telecms services, e.g. , remte access, remte desktp netwrk services, e.g DCHP, DNS. Use f apprpriate tls t make netwrking cables and test. A2 Explre netwrk tplgies, standards and prtcls Tplgies, bth lgical and physical, e.g. star, bus, ring, mesh. Prtcls and standards, e.g. TCP/IP, SMTP, 802.x, Bluetth, 3G and 4G. Factrs that affect range and interference, e.g. nise, distance, cabling issues. A3 Understand netwrk applicatins and sftware Learners shuld have an appreciatin f netwrk services and their requirements. Applicatin services: web services databases antivirus. Netwrk perating systems (NOS), such as: Windws Linux Mac OS Server. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

66 UNIT 8: NETWORKING TECHNOLOGIES AND APPLICATIONS Learning aim B: Develp a secure netwrk Learners shuld be able t cnfigure and plan a netwrk that includes hybrid devices and be able t make that netwrk secure. B1 Cnfigure a netwrk fllwing a given plan Selecting and cnfiguring cmpnents, t include: server(s) ndes, e.g. mbiles devices, wrkstatins intercnnectin devices, e.g. switches, hubs, ruters. Selecting and cnfiguring differing media types, e.g. wireless r wired. Installing netwrk perating systems. Cnfiguring services, e.g. DNS, Active Directry (AD). B2 Mdify the netwrk t specific requirements Mdifying a netwrk t make it mre secure, as well as cnfiguring it fr specific rganisatinal requirements. Example mdificatins include: cnfiguring Internet Prtcl (IP) addresses managing dmains adding user types and grups installing and cnfiguring antivirus and firewalls. B3 Apply netwrk security Securing a netwrk by undertaking the fllwing tasks: passwrds, e.g. setting up, changing, managing passwrd plicies authrisatin, e.g. administering authrisatin permissins, e.g. setting up user accunts with different permissins, restricting new services accrding t permissins access cntrls. Encryptin. Physical security: bimetrics lcks firewalls antivirus. 58 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

67 UNIT 8: NETWORKING TECHNOLOGIES AND APPLICATIONS Learning aim C: Review and trublesht a netwrk slutin Learners will develp the skills t lk at netwrks critically and plan imprvements. C1 Review a netwrk slutin Testing a given netwrk using available netwrking tls, e.g. ping, benchmarking, IPCONFIG. Dcumenting netwrk testing against benchmarks in a prfessinal manner fr a range f user grups, including end users and management. Identifying ptential imprvements by evaluating the fllwing aspects f a netwrk: perfrmance capacity accessibility prtability reliability scalability manageability. C2 Trublesht a given netwrk Identifying if netwrk meets user requirements: trublesht and repair rutine issues, e.g. faulty cable, IP address cnflict, faulty interface card. Transferable skills Thinking skills/adaptability Undertaking netwrk installatin, cnfiguratin and testing. Liaising with user grups. Prblem slving Trubleshting netwrks. Create a netwrk t meet client requirements. Self-management and develpment Develping the prfessinal reprts and dcuments used t review netwrk slutins. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

68 UNIT 8: NETWORKING TECHNOLOGIES AND APPLICATIONS Assessment criteria Pass Merit Distinctin Learning aim A: Understand prtcls and applicatins used in netwrking A.P1 Prduce an utline f key cmpnents, services, tplgies and prtcls. A.M1 Explain hw directry services supprt netwrking. A.D1 Evaluate differing cmpnent types used in netwrks and recmmended cmpnents fr a slutin t a given scenari. Learning aim B: Develp a secure netwrk B.P2 Cnfigure and test a netwrk slutin t a given situatin. B.P3 Secure a netwrk t meet requirements. B.M2 Mdify a netwrk slutin accrding t rganisatinal requirements. B.D2 Prduce a rbust and effective netwrk slutin that has security features apprpriate t the rganisatinal requirements. Learning aim C: Review and trublesht a netwrk slutin C.P4 Review a netwrk against given requirements. C.P5 Trublesht a given netwrk slutin. C.M3 Explain hw the netwrk shuld be managed. C.D3 Justify the prduced netwrk against all user requirements, with reference t perfrmance and future imprvements. 60 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

69 UNIT 8: NETWORKING TECHNOLOGIES AND APPLICATIONS Essential infrmatin fr assessment decisins Learning aim A Fr distinctin standard, learners will: evaluate a range f netwrk cmpnents, t include intercnnectin devices, media types and a range f end user devices (including mbile devices), wrkstatins and servers. Learners will include an evaluatin f security devices such as firewalls. Fr merit standard, learners will: explain in detail hw directry services are used t supprt rganisatins in areas such as accunt management and additinal services. Learners will explain them acrss a range f pssible platfrms and perating systems. Fr pass standard, learners will: explain all f the key cmpnents used t cnstruct a simple netwrk, t include media, intercnnectin devices and end user devices (including mbile devices). Learners will utline all f the tplgies given in the unit cntent. Learning aim B Fr distinctin standard, learners will: shw that their given netwrk is secure by testing extensively and prviding examples f the security measures and the netwrk tls they emplyed. Fr merit standard, learners will: perfrm specific mdificatins, including IP addresses, managing dmains and adding/remving specific user grups. Fr pass standard, learners will: cnfigure a netwrk t a given plan. The netwrk must have multiple end user devices (including mbile devices) and the netwrk can use any media type. It must be fully tested and the tests dcumented. Lastly, the netwrk must be made secure (including all mbile devices). Learning aim C Fr distinctin standard, learners will: perfrm a detailed justificatin f a netwrk slutin (created r given, but accmpanied by specific requirements). They will use the perfrmance metrics utlined in the unit cntent t justify the slutin, with imprvements and future develpments fr the netwrk identified, relevant and detailed. Learners will emply all terminlgy crrectly thrughut. Fr merit standard, learners will: prduce detailed management plans fr either a given netwrk slutin r ne built in previus tasks, recrding hw strage, user grups and security will be managed. Fr pass standard, learners will: review a given netwrk against the main pints f the user s requirements, including user grups, security and strage. They will demnstrate hw t trublesht a netwrk, t include signal lss, lgin issues and a lack f strage. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

70 UNIT 8: NETWORKING TECHNOLOGIES AND APPLICATIONS Assessment activity The summative assessment activity takes place after learners have cmpleted their frmative develpment. The activity shuld be practical, be set in a realistic scenari and draw n learning frm the unit, including the transferable skills. Yu will need t give learners a set perid f time and number f hurs in which t cmplete the activity. Sectin 6 gives infrmatin n setting assignments and there is further infrmatin n ur website. A suggested structure fr summative assessment is shwn in the Unit summary sectin, alng with suitable frms f evidence. This is fr illustrative purpses nly and can therefre be adapted t meet lcal needs r t assess acrss units where suitable pprtunities exist. The infrmatin in the Links t ther units sectin will be helpful in identifying pprtunities fr assessment acrss units. The fllwing scenari culd be used t prduce the required evidence fr this unit. Centres are free t use cmparable scenaris r ther frms f evidence, prvided that they meet the assessment requirements f the unit. Suggested scenari Yu have been apprached t help a small cmpany that has nline sales and a sales team that smetimes wrks remtely. They require a new slutin t replace their ageing netwrk. The sales ffice requires eight dedicated wrkstatins cnnected t a server that cntrls their website, with the server prtected frm utside threats. Further t this, there must be the capacity fr any sales staff t use their wn devices s a Bring Yur Own Device (BYOD) ability must be available. Yu have been asked t prvide a design and build a netwrk t meet these needs. If a retake is necessary, an alternative example must be used. The fllwing is an example f a retake assessment activity. A practical task using the schl r cllege s IT department in a similar manner, having dedicated devices n a netwrk, accessing a Virtual Learning Envirnment (VLE) with the additin f mbile devices r BYOD. 62 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

71 UNIT 8: NETWORKING TECHNOLOGIES AND APPLICATIONS Further infrmatin fr tutrs and assessrs Delivery guidance The fllwing are examples f practical activities and wrkshps that tutrs culd use when develping sectr and transferable skills in the delivery f this unit. Wherever pssible, practical activities shuld be used t help learners develp bth persnal and sectr skills in preparatin fr the final assessment. These suggestins are nt intended as a definitive guide t cver the full GLH f the unit. Intrductin t unit A tutr-led discussin n the uses f netwrks, identifying their advantages and disadvantages. Learners brainstrm examples f end user devices, intercnnectin devices and transmissin media frm their experiences and share with the grup. The tutr prvides an verview f each and learners will then evaluate a netwrk they use, identifying the devices used and giving a very basic summary f the netwrk s perfrmance. Suggested time: abut 2 hurs. Activity: Build netwrk cable A demnstratin fllwed by build yur wn Cat5 netwrk cable. The tutr leads learners thrugh different cable types by demnstrating each ne and discussing the benefits and limitatins f each and their suitability fr different purpses. The tutr demnstrates hw t build a cable, t include the cutting, crimping and testing f a netwrk cable. Learners then build cables individually and test them by using them t cnnect up devices. Learners shuld create and test at least ne cable type but culd be challenged t create mre. Suggested time: abut 3 hurs. Activity: Cnstruct a simple netwrk using a hub r switch using three end user devices The tutr demnstrates hw t cnnect a netwrk and related devices tgether. In small grups, learners practise the cnfiguratin steps, with the tutr facilitating. Learners create their wn netwrk in a lab (set up in advance) with a switch and three different user devices t cnnect. Devices shuld be different and shuld fit the cntent f the unit. Suggested time: abut 2 hurs. Activity: Add devices, including BYOD, t the existing netwrk, add and remve users In a sandbxed netwrk (already set up by either the learners r the tutr), learners cnnect their wn devices as well as thse prvided. They are given administrative rights t add r remve users in a cntrlled manner as well as t prvide different access levels. Suggested time: abut 2 hurs. Activity: Add a server t the netwrk Using a pre-prepared netwrk, learners are shwn hw t add a new server t the netwrk, hw t allw ther devices access t that server and hw t cnfigure the server t prvide services t the users, as well as access levels. Learners then create their wn server in small grups and add it t the netwrk t prvide services. They test ther learners servers and prvide feedback n accessibility and perfrmance. Suggested time: abut 4 hurs. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

72 UNIT 8: NETWORKING TECHNOLOGIES AND APPLICATIONS Links t ther units This unit has strng links t: Unit 1: Set Up and Cnfigure Technlgy Systems Unit 3: Security Prtectin and Risk Management. Emplyer invlvement This unit wuld benefit frm emplyer invlvement in the frm f: guest speakers, including a netwrk manager frm a lcal rganisatin live case studies wrk experience in a lcal rganisatin in first line supprt emplyer business materials as exemplars. 64 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

73 UNIT 11: INSTALLING AND MAINTAINING NETWORKS Unit 11: Installing and Maintaining Netwrks Level: 2 Unit type: Mandatry Assessment type: Internal Synptic Guided learning hurs: 60 Unit in brief Learners develp their understanding f netwrk management functins and clud cmputing as well as hw t manage differing netwrk types using a range f tls and services. Unit intrductin Netwrks are imprtant fr us in the wrld that we live in, bth in business and at hme. We are still reliant n electrnic cmmunicatin s, in rder t achieve this, we must have netwrks and the experts t maintain them. In this unit, yu will study traditinal netwrk management n cabled netwrks and als hw wireless and mbile netwrks are added and supprted. Yu will build n the knwledge and skills already develped and apply the knwledge learned in develping netwrk slutins. In undertaking this unit, yu will benefit frm a greater understanding f netwrk management and this will give yu mre pprtunities fr emplyment r further study. Learning aims In this unit yu will: A Understand netwrk management tls and systems B Implement netwrk management prcedures C Use enabling netwrk technlgies. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

74 UNIT 11: INSTALLING AND MAINTAINING NETWORKS Unit summary Learning aim Key teaching areas Summary f suggested assessment evidence A Understand netwrk management tls and systems A1 Netwrk management A2 Netwrk dcumentatin B C Implement netwrk management prcedures Use enabling netwrk technlgies B1 Cnfiguratin ptins B2 Maintenance activities C1 Ethical hacking in supprt f netwrk management, penetratin testing, firewalls C2 Internet f Things (IT) C3 Bring yur wn device (BYOD) management C4 Business value f clud technlgies C5 Cnsider differing clud types A shrt reprt r presentatin, fcusing n the key pints f netwrk management tls and systems. Observatins r vide evidence f the netwrk management activities being carried ut. Observatins n hw ethical hacking is used t supprt netwrk administratin and security. A reprt r presentatin n the business value f clud technlgies, t include the differing types. Key teaching areas in this unit include: Sectr skills Knwledge Transferable skills/behaviurs Deeper understanding f managing cmplex systems Hw t prduce frmal dcumentatin Practical wrk n netwrking Ability t maintain and secure netwrks Cmmunicatin Thinking skills/adaptability Prblem slving 66 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

75 UNIT 11: INSTALLING AND MAINTAINING NETWORKS Unit cntent Knwledge and sectr skills Learning aim A: Understand netwrk management tls and systems A1 Netwrk management Netwrk management functins: cnfiguratin ptins (user grups) accunt management perfrmance respnse times traffic reprting. Using differing perating systems sftware, e.g. Windws, Linux, mbile. Cnsidering differing prtcls and layuts, including thse utilising mbile devices, e.g. TCP/IP, POP, DNS. Netwrking tls, e.g. Wireshark, systems-specific sftware. A2 Netwrk dcumentatin Dcumentatin, testing reprts, service lgs. Learning aim B: Implement netwrk management prcedures Learners shuld develp the skills t effectively manage a netwrk and prvide maintenance n an existing netwrk. B1 Cnfiguratin ptins Cnfiguratin ptins: user accunts raming prfiles server settings lcal cnfiguratins drive mappings virus scanning ptins. User interface cnfiguratin, e.g. drive access, sftware access. B2 Maintenance activities Regular maintenance activities: backup and restre ptins accunt creatin and deletin accunt mdificatins passwrd and accunt rights changes system testing virus scan. Dcumentatin updates; wrk lgs. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

76 UNIT 11: INSTALLING AND MAINTAINING NETWORKS Learning aim C: Use enabling netwrk technlgies C1 Ethical hacking in supprt f netwrk management, penetratin testing, firewalls Examining security features as tls t supprt, e.g. firewall management, access cntrls, user rights, virtual private netwrk access. Applying penetratin testing as a tl t supprt netwrk management, e.g prt scanning, vulnerability scanning, passwrd cracking. C2 Internet f Things (IT) Technlgies and services used in the IT. Security cnsideratins, e.g. hacking and ethical hacking, virus cntrl. Ethical cnsideratins f the IT, e.g. freedm f infrmatin. C3 Bring yur wn device (BYOD) management Plicies cncerned with using wn devices n a netwrk, e.g. viewing past histries, sharing data. BYOD maintenance supprt in rganisatins, e.g. physical supprt, upgrading hardware and sftware. BYOD device cnfiguratin supprt, e.g. user accunts, access rights, access t peripheral devices such as printers. C4 Business value f clud technlgies Understanding clud services frm a business perspective, giving cnsideratin t the fllwing: scalability security hardware independence csts. Examining hw clud cmputing enhances rganisatins, e.g. value, cmpetitiveness. C5 Cnsider differing clud types Clud types, i.e. private, public and hybrid. Clud deplyment, i.e. hw clud services are deplyed and accessed. Clud strage. Security, i.e. security cnsideratins when using clud technlgy. Transferable skills Cmmunicatin skills Preparing business style reprts. Thinking skills/adaptability Understanding clud systems. Prblem slving Installing and mdifying netwrk slutins. 68 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

77 UNIT 11: INSTALLING AND MAINTAINING NETWORKS Assessment criteria Pass Merit Distinctin Learning aim A: Understand netwrk management tls and systems A.P1 Use netwrk management tls and activities t dcument a netwrk. A.M1 Justify the effectiveness f dcumenting netwrk management activities. A.D1 Evaluate netwrk management tls. Learning aim B: Implement netwrk management prcedures B.P2 Demnstrate hw t manage a specific netwrk, using tls. B.M2 Demnstrate that specific netwrk management capabilities can be used t imprve netwrk speed and r capacity. B.D2 Manage a netwrk, maximising its perfrmance against user requirements. Learning aim C: Use enabling netwrk technlgies C.P3 Use ethical hacking tls t demnstrate a netwrk is secure. C.P4 Develp a netwrk that uses the IT. C.M3 Justify hw ethical hacking culd be used t supprt netwrking prfessinals. C.D3 Demnstrate with cnfidence that yu understand hw ethical hacking can be used t imprve the security f IT systems. C.P5 Discuss hw clud systems perate and their differing types. C.M4 Justify key pints fr intrducing a clud slutin. C.D4 Evaluate clud slutins fr a given netwrk. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

78 UNIT 11: INSTALLING AND MAINTAINING NETWORKS Essential infrmatin fr assessment decisins Learning aim A Fr distinctin standard, learners will: evaluate a range f netwrking tls cvering a variety f system types identified in the unit cntent, including mbile cmputing as well as the mre traditinal netwrking slutins such as peer-t-peer and client server netwrks. Learners will demnstrate that they can use dcumentatin t supprt the use f the tls they have evaluated. Fr merit standard, learners will: dcument a netwrk slutin effectively using a range f dcumentatin, including testing and service lgs, in supprt f any netwrk management already carried ut. Fr pass standard, learners will: use a range f netwrk management tls frm acrss a range f systems effectively, including mbile devices netwrked t a slutin. The range f tls used shuld match thse detailed in the unit cntent. Learners will perfrm netwrk management activities acrss a range f perating systems. (The specific activities will depend n the perating systems chsen.) Learning aim B Fr distinctin standard, learners will: maximise the effectiveness f a netwrked slutin accrding t the requirements f particular user grups r a business wner, with the slutin cvering a range f devices, including BYOD and mbile devices. The maximisatin must include activities cncerning netwrk speed and strage capacity. All activities must be dcumented. Fr merit standard, learners will: imprve either the speed f a netwrk r the strage capacity f a given netwrk in relatin t specific user requirements. All wrk must be dcumented. Fr pass standard, learners will: use a selectin f netwrk management tls n a range f devices, including mbile devices. Learning aim C Fr distinctin standard, learners will: demnstrate, using examples, hw ethical hacking and its assciated tls can be used t imprve IT security acrss a range f perating systems and devices. Learners will prduce evidence demnstrating their cnfidence in this subject. Learners will explain hw clud cmputing can be implemented fr a given slutin, evaluating the impact it will have n the rganisatin s functins and the scalability and security that will be required fr a clud slutin. Fr merit standard, learners will: justify, using examples, under which circumstances ethical hacking can be used as a netwrk management prcedure, identifying specific tls and prcedures. Learners will identify the key pints that must be cnsidered when deplying a clud slutin, including security, deplyment and strage. Fr pass standard, learners will: use ethical hacking tls t perfrm a range f activities n a secure netwrk envirnment, including accessing a netwrk when passwrds have been frgtten and describing hw the IT can be used, giving examples where it has been adpted. Learners will discuss hw clud cmputing perates, including hw clud systems are made secure and hw they are scalable, and describing differing clud slutins and relating them t differing scenaris as examples. 70 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

79 UNIT 11: INSTALLING AND MAINTAINING NETWORKS Assessment activity The summative assessment activity takes place after learners have cmpleted their frmative develpment. The activity shuld be practical, be set in a realistic scenari and draw n learning frm the unit, including the transferable skills. Yu will need t give learners a set perid f time and number f hurs in which t cmplete the activity. Sectin 6 gives infrmatin n setting assignments and there is further infrmatin n ur website. A suggested structure fr summative assessment is shwn in the Unit summary sectin, alng with suitable frms f evidence. This is fr illustrative purpses nly and can therefre be adapted t meet lcal needs r t assess acrss units where suitable pprtunities exist. The infrmatin in the Links t ther units sectin will be helpful in identifying pprtunities fr assessment acrss units. The fllwing scenari culd be used t prduce the required evidence fr this unit. Centres are free t use cmparable scenaris r ther frms f evidence, prvided that they meet the assessment requirements f the unit. Suggested scenari Yur schl r cllege needs t bring in a new netwrk that can supprt bth clud and BYOD. lt is particularly imprtant t cnsider hw ethical hacking can be used fr psitive gains n the netwrk. Yu have been asked t prvide a reprt n their existing netwrk and guidance n hw t make the netwrk secure and manageable. Yu shuld demnstrate the use f netwrk management tls t the emplyees such that they will be able t effectively manage the netwrk. If a retake is necessary, an alternative example must be used. The fllwing is an example f a retake assessment activity. Yu are asked t wrk with a small lcal business that urgently requires a new netwrk. Hwever, the budget will nt stretch t the purchase f new servers and up-t-date wrkstatins, and s yu are asked t cnsider ther ptins fr them, such as a clud slutin and allwing staff t bring in their wn devices. Yu shuld prvide a reprt t the manager f the new netwrk yu recmmend as well as the management and security cnsideratins fr the netwrk. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

80 UNIT 11: INSTALLING AND MAINTAINING NETWORKS Further infrmatin fr tutrs and assessrs Delivery guidance The fllwing are examples f practical activities and wrkshps that tutrs culd use when develping sectr and transferable skills in the delivery f this unit. Wherever pssible, practical activities shuld be used t help learners develp bth persnal and sectr skills in preparatin fr the final assessment. These suggestins are nt intended as a definitive guide t cver the full GLH f the unit. Intrductin t unit The tutr arranges a talk frm a guest speaker wh uses a clud-based system in their rganisatin and wh can help learners t understand the benefits. Learners identify these benefits and the ratinale fr using clud-based slutins by prducing materials advertising r supprting a clud-based prduct/slutin. Suggested time: abut 2 hurs. Activity: Netwrk management The tutr will perfrm a demnstratin f hw t install and cnfigure a range f perating systems and deply them ver a netwrk. Learners take ntes thrughut the demnstratin t supprt themselves in their wn activity where they will install and cnfigure a range f perating systems using a range f intercnnectin devices, and mnitr them fr respnse times and traffic. Learners create and use lgs t dcument the netwrk prfessinally. Suggested time: abut 6 hurs. Activity: Cnfiguratin Learners are shwn hw t cnfigure a netwrk fr a range f user types and grups, including the cnfiguratin f raming prfiles, as well as mdifying a range f server settings t include drives and virus scanning ptins. They are given a scenari and asked t build a netwrk t meet that scenari by cnfiguring and mdifying the cmpnents and services n the netwrk they are given. Suggested time: abut 4 hurs. Activity: Maintain a netwrk Learners are given an existing, sandbxed netwrk t perfrm a range f netwrk activities, including backup, accunt changes (including access rights), systems testing and mdifying lgin scripts. They are guided thrugh each f the activities by the tutr befre being given a refreshed netwrk n which t perfrm thse activities. Each activity is dcumented by learners with a clear audit trail f changes made. Suggested time: abut 3 hurs. Activity: Ethical hacking Learners are given a demnstratin f hw t use ethical hacking tls, with the safe use f tls underpinned at all stages. They are given a sandbxed netwrk t try t use ethical hacking as a tl t gain access when passwrds have been lst. They create and develp a lg f their activities s they can accurately dcument the issues with the netwrk they have been given. Suggested time: abut 3 hurs. Activity: Bring yur wn device Learners use their wn devices, r nes that been prvided, t cnfigure and test BYOD functinality n a netwrk. They cnfigure a netwrk t allw BYOD and the devices t access peripherals and drives. They test functinality and access and dcument any issues arising. Suggested time: abut 2 hurs. 72 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

81 UNIT 11: INSTALLING AND MAINTAINING NETWORKS Links t ther units This unit draws n the knwledge and skills taught in: Unit 1: Set Up and Cnfigure Technlgy Systems Unit 2: Explring Current and Emerging Technlgies Unit 3: Security Prtectin and Risk Management Unit 8: Netwrk Technlgies and Applicatins. Emplyer invlvement This unit wuld benefit frm emplyer invlvement in the frm f: guest speakers with experience f clud cmputing and/r BYOD t explain the benefits and drawbacks in adpting thse slutins case studies n ethical hacking t shw where practive security measures helped t make a netwrk mre secure wrk experience, especially in netwrk supprt. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

82 74 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

83 4 Planning yur prgramme Is there a learner entry requirement? As a centre, it is yur respnsibility t ensure that recruited learners have a reasnable expectatin f success n the prgramme. There are n frmal entry requirements but we expect learners t have qualificatins at r equivalent t Level 1. Learners are mst likely t succeed if they have: three r fur GCSEs at intermediate grades and/r BTEC qualificatin(s) achieved at least at Level 1 at least Level 1 equivalent achievement in English and mathematics thrugh GCSE r Functinal Skills. Learners may demnstrate ability t succeed in varius ways. Fr example, learners may have relevant wrk experience r specific aptitude shwn thrugh diagnstic tests r nn-educatin experience. What is invlved in becming an apprved centre? All centres must be apprved befre they can ffer this qualificatin s that yu are ready t assess learners and s that we can prvide the supprt needed. Further infrmatin is given in Sectin 8 Administrative arrangements. What level f sectr knwledge is needed t deliver this qualificatin? We d nt set any requirements fr tutrs but expect centres t assess the verall skills and knwledge f the teaching team t ensure that they are relevant and up t date with current industry practice. This will give learners a rich prgramme t prepare them fr prgressin. What resurces are required t deliver this qualificatin? As part f yur centre apprval, yu will need t shw that the necessary material resurces and wrkspaces are available t deliver the qualificatin. Fr sme units, specific resurces are required. What makes gd vcatinal teaching? The apprach t vcatinal teaching must be led by what is right fr the particular sectr. Therefre, each unit includes delivery guidance and suggested assessment tasks. Using the delivery guidance and suggested assessment tasks and ur additinal free delivery guidance and assignment briefs, yu can build a curse that cntextualises learning in real-life and/r emplyment scenaris. This will draw in naturally the kind f brader attributes valued in the sectr, fr example prblem slving when trubleshting issues with a netwrk, as well as the mre general skills needed in wrk that fit well with prject-based learning, fr example teamwrk, independent learning. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

84 What are the requirements fr meaningful emplyer invlvement? This qualificatin has been designed as a Technical Certificate qualificatin and as an apprved centre yu are required t ensure that during their study, every learner has access t meaningful activity invlving emplyers. See Sectin 2 Structure and Sectin 9 Quality Assurance fr the requirements fr emplyer invlvement. Supprt fr emplyer invlvement It is imprtant that yu give learners pprtunities that are f high quality and that are directly relevant t their study. We will supprt yu in this thrugh guidance materials and by giving yu examples f best practice. See Sectin 11 Resurces and supprt fr details f the supprt available, including the Wrk Experience Tlkit. What supprt is available fr delivery and assessment? We prvide a wealth f supprt materials, including schemes f learning, delivery plans, assignment briefs, additinal papers fr external assessments and examples f marked learner wrk. T supprt yu with planning yur assessments, yu will be allcated a Standards Verifier early in the planning stage. There will be extensive training prgrammes and supprt frm ur Subject Advisr team. Fr further details see Sectin 11 Resurces and supprt. Hw will my learners becme mre emplyable thrugh this qualificatin? This qualificatin is aligned/mapped t the Natinal Occupatinal Standard fr IT/Technlgy Infrastructure Design and Planning. Learners will be acquiring the key technical and sectr knwledge, and practical and technical skills that emplyers need. Emplyability skills, such as teamwrk and cmmunicatin, and cmpleting realistic tasks have been built int the design f the learning aims and cntent. This gives tutrs the pprtunity t use relevant cntexts, scenaris and materials t enable learners t develp a prtfli f evidence that demnstrates the breadth f their skills and knwledge in a way that equips them fr emplyment. 76 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

85 5 Assessment structure The BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) is assessed using a cmbinatin f internal assessments, which are set and marked by tutrs, and an external assessments, which are set and marked by Pearsn. We have taken great care t ensure that the assessment methd chsen is apprpriate t the cntent f the unit and is in line with requirements frm emplyers. In develping an verall plan fr delivery and assessment fr the prgramme, yu will need t cnsider the rder in which yu deliver units, whether delivery is ver shrt r lng perids and when assessment can take place. One internally-assessed unit in the qualificatin is defined as synptic (see Sectin 2 Structure). A synptic assessment is ne that a learner shuld take later in a prgramme and in which they will be expected t apply learning frm a range f units. As such, yu must plan the assignments s that learners can demnstrate learning frm acrss their prgramme. We have addressed the need t ensure that the time allcated t final assessment f internal and external units is reasnable s that there is sufficient time fr teaching and learning, frmative assessment and develpment f transferable skills. In administering internal and external assessment, the centre needs t be aware f the specific prcedures and plicies that apply, fr example t registratin, entries and results. An verview with signpsting t relevant dcuments is given in Sectin 8 Administratin arrangements. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

86 6 Internal assessment This sectin gives an verview f the key features f internal assessment and hw yu, as an apprved centre, can ffer it effectively. The full requirements and peratinal infrmatin are given in the Pearsn Guide t Quality Assurance available n ur website. All members f the assessment team need t refer t this dcument. Fr this qualificatin, it is imprtant that yu can meet the expectatins f stakehlders and the needs f learners by prviding a prgramme that is practical and applied. Yu can tailr prgrammes t meet lcal needs and use links with lcal emplyers and the wider vcatinal sectr. When internal assessment is perated effectively, it is challenging, engaging, practical and up t date. It must als be fair t all learners and meet natinal standards. Principles f internal assessment Our apprach t internal assessment fr this qualificatin ffers flexibility in hw and when yu assess learners, prvided that yu meet assessment and quality assurance requirements. Yu will need t take accunt f the requirements f the unit frmat, which we explain in Sectin 3 Units, and the requirements fr delivering assessment given in Sectin 8 Administrative arrangements. Operating internal assessment The assessment team It is imprtant that there is an effective team fr internal assessment s that all assessment is planned and verified. Fr this qualificatin, it is likely that the team will be small but it is still necessary t ensure that the assessment prcess is fllwed. Full infrmatin is given in the Pearsn Guide t Quality Assurance. The key rles are: the Lead Internal Verifier (Lead IV) fr the qualificatin has respnsibility fr the planning, recrd keeping and standard setting fr the qualificatin. The Lead IV registers with Pearsn annually and rganises training using ur supprt materials Internal Verifiers (IVs) check that assignments and assessment decisins are valid and that they meet ur requirements. In a small team, all peple will nrmally be assessrs and IVs. N ne can verify their wn actins as an assessr assessrs set r use assignments t assess learners t natinal standards. Planning and recrd keeping The Lead IV shuld make sure that there is a plan fr assessment f the internally-assessed units and maintain recrds f assessment undertaken. The key recrds are: verificatin f assignment briefs learner authenticatin declaratins assessr decisins n assignments, with feedback given t learners verificatin f assessment decisins. Examples f recrds and further infrmatin are given in the Pearsn Guide t Quality Assurance. 78 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

87 Effective rganisatin Internal assessment needs t be well rganised s that learners prgress can be tracked and s that we can mnitr that assessment is being carried ut in line with natinal standards. We supprt yu thrugh, fr example, prviding training materials and sample dcumentatin. Our nline mybtec service can help supprt yu in planning and recrd keeping. Further infrmatin n using mybtec can be fund in Sectin 11 Resurces and supprt and n ur website. It is particularly imprtant that yu manage the verall assignment prgramme and deadlines t make sure that learners are able t cmplete assignments n time. Learner preparatin T ensure that yu prvide effective assessment fr yur learners, yu need t make sure that they understand their respnsibilities fr assessment and the centre s arrangements. Frm inductin nwards, yu will want t ensure that learners are mtivated t wrk cnsistently and independently t achieve the requirements f the qualificatin. Learners need t understand hw assignments are used, the imprtance f meeting assignment deadlines and that all the wrk submitted fr assessment must be their wn. Yu will need t give learners a guide that explains hw assignments are used fr assessment, hw assignments relate t the teaching prgramme and hw they shuld use and reference surce materials, including what wuld cnstitute plagiarism. The guide shuld als set ut yur apprach t perating assessment, such as hw learners must submit wrk and request extensins. Yu are encuraged t emply a range f frmative assessment appraches befre putting learners thrugh t the assignments t frmally assess the units. Frmative assessment supprts teaching and learning, and shuld be nging thrughut the learning prcess. It enables tutrs t enhance learning by giving learners cnstructive feedback s that they can identify their strengths and weaknesses, and t put measures in place t target areas that need wrk. Frmative assessment appraches that incrprate reflective learning and regular skills assessment are imprtant in encuraging self-develpment and reflective practice, t ensure that learners prgress. Setting assignments An assignment is issued t learners as an assignment brief with a defined start date, a cmpletin date and clear requirements fr the evidence that they need t prvide. This assignment will be separate frm the practice and explratin activities that have been used during the learning perid, and learners must understand that the assignment is being used t judge the learning aims. There may be specific, bserved practical cmpnents during the assignment perid. Assignments can be divided int tasks and may require several frms f evidence. A valid assignment will enable a clear and frmal assessment utcme, based n the assessment criteria. When setting yur assignments, yu need t wrk with the infrmatin given in the Essential infrmatin fr assessment decisins and the Assessment activity sectins f the units. Yu can chse t use the suggested scenaris r t adapt them t take accunt f lcal circumstances, prvided that assignments are verified. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

88 In designing yur wn assignment briefs yu shuld bear in mind the fllwing pints. A learning aim must always be assessed as a whle and must nt be spilt int tw r mre tasks. Assignments must be structured t allw learners t demnstrate the full range f achievement at all grade levels. Learners need t be treated fairly by being given the pprtunity t achieve a higher grade if they have the ability. Learners shuld be given clear tasks, activities and structures fr evidence; the criteria shuld nt be given as tasks. Yu must ensure that assignments fr synptic assessment are designed t enable learners t draw n the specific units identified and demnstrate that they can identify and use effectively an apprpriate selectin f skills, techniques, cncepts, theries and knwledge in an integrated way. Assignments fr the synptic unit will be mnitred at prgramme level as part f the standards verificatin prcess t ensure that they encurage learners t select and apply their learning frm acrss the qualificatin in an integrated way. Where there is a requirement fr assessment t be cnducted in the real wrk envirnment (mandatry wrk placement), assignments must be designed t facilitate this. Where there is n mandatry requirement fr wrkplace assessment but learners will be in wrk placement r wrk experience settings as a part f the prgramme, then it wuld be wrthwhile if these assignments were als designed fr cmpletin in the real wrk envirnment. Yu must ensure that the wrk placement r wrk experience setting gives learners the pprtunity t achieve at all grade levels. As assignments prvide a final assessment, they will draw n the specified range f teaching cntent fr the learning bjective. The specified teaching cntent is cmpulsry. The evidence fr assessment need nt cver every aspect f the teaching cntent as learners will nrmally be given particular examples, case studies r cntexts in their assignments. Fr example, if a learner is carrying ut a practical perfrmance, then they must address all the relevant range f cntent that applies in that instance. An assignment brief shuld have: a vcatinal scenari r cntext that mtivates the learner t apply their learning thrugh the assignment an audience r purpse fr which the evidence is being prvided clear instructins t the learner abut what they are required t d, nrmally set ut thrugh a series f tasks. Frms f evidence The units allw fr a variety f frms f evidence t be used, prvided that they are suited t the type f learning aim and the learner being assessed. Fr mst units, the practical demnstratin f skills is necessary. The units give yu infrmatin n suitable frms f evidence that wuld give learners the pprtunity t apply a range f transferable and sectr skills. Centres may chse t use different suitable frms fr evidence t thse prpsed. Overall, learners shuld be assessed using varied frms f evidence. The main frms f evidence include: bservatin and recrdings f practical tasks r perfrmance in the wrkplace with supprting evidence prjects recrdings f rle play, interviews and ther types f simulated activity ral r written presentatins with assessr questining wrk lgbks and reflective jurnals. 80 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

89 It is imprtant t nte that an bservatin recrd is a surce f evidence and des nt cnfer an assessment decisin. It must be sufficiently detailed t enable thers t make a judgement abut the quality and sufficiency f the perfrmance and must dcument clearly the ratinale fr the assessment decisin. Observatin recrds shuld be accmpanied by supprting evidence, which may take the frm f vides, audi recrdings, phtgraphs, preparatin ntes, learner lgs and ther similar types f recrd. The frm(s) f evidence selected must allw: the learner t prvide all the evidence required fr the learning aim(s) and the assciated assessment criteria at all grade levels the learner t prduce evidence that is their wn independent wrk a verifier t independently reassess the learner t check the assessr s decisins. Centres need t take particular care in ensuring that learners prduce independent wrk. Making valid assessment decisins Assessment decisins thrugh applying unit-based criteria Assessment decisins fr this qualificatin are based n the specific criteria given in each unit and set at each grade level. The way in which individual units are written prvides a balance f assessment f sectr-specific knwledge, technical and practical skills, and transferable skills apprpriate t the purpse f the qualificatin. Pass, Merit and Distinctin criteria all relate t individual learning aims. The assessment criteria fr a unit are hierarchical and hlistic where, in satisfying the M criteria, a learner wuld als have satisfied the P criteria. The unit assessment grid shws the relatinships f the criteria s that assessrs can apply all the criteria t the learner s evidence at the same time. Assessrs must shw hw they have reached their decisins using the criteria in the assessment recrds. When a learner has cmpleted all the assessment fr a unit then the assessment team will give a grade fr the unit. This is given accrding t the highest level fr which the learner is judged t have met all the criteria. Therefre: t achieve a Distinctin, a learner must have satisfied all the Distinctin criteria (and all the Pass and Merit criteria); these define utstanding perfrmance acrss the unit as a whle t achieve a Merit, a learner must have satisfied all the Merit criteria (and all the Pass criteria) thrugh high perfrmance in each learning aim t achieve a Pass, a learner must have satisfied all the Pass criteria fr the learning aims, shwing cverage f the unit cntent and therefre attainment at Level 2 f the natinal framewrk. The award f a Pass is a defined level f perfrmance and cannt be given slely n the basis f a learner cmpleting assignments. Learners wh d nt satisfy the Pass criteria shuld be reprted as Unclassified. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

90 Making assessment decisins using criteria As an assessr, yu review authenticated learner wrk and make judgements n standards using the assessment criteria and the supprting infrmatin prvided in units and training materials. The evidence frm a learner can be judged using all the relevant criteria at the same time. The assessr needs t make a judgement against each criterin that evidence is present and sufficiently cmprehensive. Assessrs shuld use the fllwing infrmatin and supprt in reaching assessment decisins: the Essential infrmatin fr assessment decisins sectin in each unit yur Lead IV and assessment team s cllective experience, supprted by the standardisatin materials we prvide. Once the team has agreed the utcme, a frmal assessment decisin is recrded and reprted t learners. The infrmatin given: must shw the frmal decisin and indicate where criteria have been met may shw where attainment against criteria has nt been demnstrated avid giving direct, specific instructins n hw the learner can imprve the evidence t achieve a higher grade. Authenticity f learner wrk Assessrs must ensure that evidence is authentic t a learner thrugh setting valid assignments and supervising them during the assessment perid. Assessrs must take care nt t prvide direct input, instructins r specific feedback that may cmprmise authenticity. Once an assessment has begun, learners must nt be given feedback that relates specifically t their evidence and hw it can be imprved, learners must wrk independently. An assessr must assess nly learner wrk that is authentic, i.e. learners wn independent wrk. Learners must authenticate the evidence that they prvide fr assessment thrugh signing a declaratin stating that it is their wn wrk. Assessrs must cmplete a declaratin that: the evidence submitted fr this assignment is the learner s wn the learner has clearly referenced any surces used in the wrk they understand that false declaratin is a frm f malpractice. Centres can use Pearsn templates r their wn templates t dcument authenticatin. During assessment, an assessr may suspect that sme r all f the evidence frm a learner is nt authentic. The assessr must then take apprpriate actin using the centre s plicies fr malpractice. Further infrmatin is given in Sectin 8 Administrative arrangements. 82 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

91 Resubmissin f imprved evidence An assignment prvides the final assessment fr the relevant learning aims and is nrmally a final assessment decisin, except where the Lead IV apprves ne pprtunity t resubmit imprved evidence based n the cmpleted assignment brief. The Lead IV has the respnsibility t make sure that resubmissin is perated fairly. This means: checking that a learner can be reasnably expected t perfrm better thrugh a secnd submissin, fr example that the learner has nt perfrmed as expected making sure that giving a further pprtunity des nt give an unfair advantage ver ther learners, fr example thrugh the pprtunity t take accunt f feedback given t ther learners checking that the learner will be able t prvide imprved evidence withut further guidance and that the riginal evidence submitted remains valid. Once an assessment decisin has been given t the learner, the resubmissin pprtunity must have a deadline within 15 wrking days in the same academic year. Fr assessment t be fair, it is imprtant that learners are all assessed in the same way and that sme learners are nt advantaged by having additinal time r the pprtunity t learn frm thers. Therefre, learners wh did nt cmplete assignments by yur planned deadline r an authrised extensin deadline, if ne was given fr specific circumstances, may nt have the pprtunity t subsequently resubmit. Similarly, learners wh submit wrk that is nt their wn shuld nt be given an pprtunity t resubmit. The utcme f any resubmissin f the assignment by the learner is then recrded as the final decisin. A learner wh has nt achieved their expected level f perfrmance in the relevant learning aims after resubmissin f an assignment may be ffered a single retake pprtunity using a new assignment. The highest grade that may be awarded is a Pass. The Lead IV must authrise a retake with a new assignment nly in exceptinal circumstances and where it is necessary, apprpriate and fair t d s. Fr further infrmatin n ffering a retake pprtunity yu shuld refer t the BTEC Centre Guide t Assessment available n ur website. We prvide infrmatin n writing assignments fr retakes n ur website (please g t Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

92 7 External assessment A summary f the type and availability f external assessment fr this qualificatin is given belw. These external assessments assess units that are 33% f the ttal qualificatin GLH and are weighted t cntribute the same prprtin f the verall qualificatin grade. See the units and sample assessment materials fr mre infrmatin. Unit Type Availability Unit 3: Security Prtectin and Risk Management Unit 5: IT Service Slutins Onscreen test set and marked by Pearsn. 75 minutes. 60 marks. A task set and marked by Pearsn and cmpleted under supervised cnditins. This task must be taken during the fur-day perid timetabled by Pearsn. The set task can be in mre than ne supervised sessin, hwever, it must be cmpleted within fur days nce started. The task must be cmpleted in a 3.5-hur supervised assessment. All final utcmes will be submitted in a frmat specified by Pearsn. On demand. First assessment January Tw timetabled perids each year. First assessment March Fr Unit 3, nscreen tests are available n demand starting frm January These tests use a range f questin types, including examiner marked. As tests have a full marking prcess, results fr individual learners will be released nce the prcess is cmplete and the time t issue results will vary. Fr Unit 5, we will issue tw different tasks each year. Learners can cmplete the task at any time during the timetabled perid. Learners evidence will be submitted t Pearsn fr marking at the end f the scheduled timetabled perid. We will issue results fr each task after the marking perid fr that task. We will prvide annually, in ur Infrmatin Manual, a detailed timetable fr entries, assessment and results. Resits cannt be scheduled until a learner's result has been issued. Learners must be prepared fr external assessment by the time they undertake it. In preparing learners fr assessment, yu will want t take accunt f required learning time, the relatinship with any ther external assessments and pprtunities fr resits. Learners wh take an external assessment and wh d nt perfrm as expected may have ne further pprtunity using a later external assessment. Fr Unit 5, learners may take the set task nly nce within the timetabled perid. Learners wh attempt an external assessment twice will have the better f the grades achieved used in the final grade calculatin fr the qualificatin. 84 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

93 Units The externally-assessed units have a specific frmat, which we explain in Sectin 3 Units. The cntent f the units will be sampled acrss external assessments ver time thrugh apprpriate papers and tasks. The ways in which learners are assessed are shwn thrugh the assessment utcmes and grading descriptrs. Sample assessment materials Each externally-assessed unit has a set f sample assessment materials (SAMs) that accmpanies the specificatin. The SAMs are there t give yu an example f what the external assessment will lk like in terms f the feel and level f demand f the assessment. The SAMs shw the range f pssible activity types that may appear in the actual assessments and give yu a gd indicatin f hw the assessments will be structured. While SAMs can be used fr practice with learners as with any assessment the cntent cvered and specific details f the activities will vary in each assessment. These sample assessments can be dwnladed frm ur website. Cnducting external assessments Centres must make arrangements fr the secure delivery f external assessments. Yu need t ensure that learners are aware that they need t wrk independently and that they are aware f the requirements fr any external assessment. Each external assessment has a defined degree f cntrl under which it must take place. We define degrees f cntrl as fllws. High cntrl This is the cmpletin f assessment in frmal invigilated examinatin cnditins. It applies t nscreen tests. Medium cntrl This is cmpletin f assessment, usually ver a lnger perid f time, which may include a perid f cntrlled cnditins. The cntrlled cnditins may allw learners t access resurces, prepared ntes r the internet t help them cmplete the task. This applies t task-based assessments. Further infrmatin n respnsibilities fr cnducting external assessment is given in the dcument Instructins fr Cnducting External Assessments, available n ur website. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

94 8 Administrative arrangements Intrductin This sectin fcuses n the administrative requirements fr delivering a BTEC qualificatin. It will be f value t Quality Nminees, Lead IVs, Prgramme Leaders and Examinatins Officers. Learner registratin and entry Shrtly after learners start the prgramme f learning, yu need t make sure that they are registered fr the qualificatin and that apprpriate arrangements are made fr internal and external assessment. Yu need t refer t ur Infrmatin Manual fr infrmatin n making registratins fr the qualificatin and entries fr external assessments. Learners can be frmally assessed nly fr a qualificatin n which they are registered. If learners intended qualificatins change, fr example if a learner decides t chse a different pathway specialism, then the centre must transfer the learner apprpriately. Access t assessment Bth internal and external assessments need t be administered carefully t ensure that all learners are treated fairly and that results and certificates are issued n time t allw learners t prgress t chsen prgressin pprtunities. Our equality plicy requires that all learners have equal pprtunity t access ur qualificatins and assessments, and that ur qualificatins are awarded in a way that is fair t every learner. We are cmmitted t making sure that: learners with a prtected characteristic (as defined by the Equality Act 2010) are nt, when they are undertaking ne f ur qualificatins, disadvantaged in cmparisn t learners wh d nt share that characteristic all learners achieve the recgnitin they deserve fr undertaking a qualificatin and this achievement can be cmpared fairly t the achievement f their peers. Further infrmatin n access arrangements can be fund in the Jint Cuncil fr Qualificatins (JCQ) dcument Access Arrangements, Reasnable Adjustments and Special Cnsideratin fr General and Vcatinal Qualificatins. 86 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

95 Administrative arrangements fr internal assessment Recrds Yu are required t retain recrds f assessment fr each learner. Recrds shuld include assessments taken, decisins reached and any adjustments r appeals. Further infrmatin can be fund in ur Infrmatin Manual. Recrds must be maintained as specified as we may ask t audit them. Reasnable adjustments t assessment T ensure that learners have fair access t demnstrate the requirements f the assessments, a reasnable adjustment is ne that is made befre a learner takes an assessment. Yu are able t make adjustments t internal assessments t take accunt f the needs f individual learners. In mst cases, this can be achieved thrugh a defined time extensin r by adjusting the frmat f evidence. We can advise yu if yu are uncertain as t whether an adjustment is fair and reasnable. Yu need t plan fr time t make adjustments if necessary. Further details n hw t make adjustments fr learners with prtected characteristics are given n ur website in the dcument Supplementary guidance fr reasnable adjustment and special cnsideratin in vcatinal internally assessed units. Special cnsideratin Special cnsideratin is given after an assessment has taken place fr learners wh have been affected by adverse circumstances, such as illness. Yu must perate special cnsideratin in line with ur plicy (see previus paragraph). Yu can prvide special cnsideratin related t the perid f time given fr evidence t be prvided r fr the frmat f the assessment if it is equally valid. Yu may nt substitute alternative frms f evidence t that required in a unit r mit the applicatin f any assessment criteria t judge attainment. Pearsn can cnsider applicatins fr special cnsideratin nly in line with the plicy. Appeals against assessment Yur centre must have a plicy fr dealing with appeals frm learners. These appeals may relate t assessment decisins being incrrect r assessment being cnducted unfairly. The first step in such a plicy culd be a cnsideratin f the evidence by a Lead IV r ther member f the prgramme team. The assessment plan shuld allw time fr ptential appeals after assessment decisins have been given t learners. If there is an appeal by a learner yu must dcument the appeal and its reslutin. Learners have a final right f appeal t Pearsn but nly if the prcedures that yu have put in place have nt been fllwed. Further details are given in ur plicy Enquiries and appeals abut Pearsn Vcatinal Qualificatins. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

96 Administrative arrangements fr external assessment Entries and resits Fr infrmatin n the timing f assessment and entries, please refer t the annual examinatins timetable n ur website. Learners are permitted t have ne resit f an external assessment. Access arrangements requests Access arrangements are agreed with Pearsn befre an assessment. They allw learners with special educatinal needs, disabilities r temprary injuries t: access the assessment shw what they knw and can d withut changing the demands f the assessment. Access arrangements shuld always be prcessed at the time f registratin. Learners will then knw what type f arrangements are available in place fr them. Granting reasnable adjustments Fr external assessment, a reasnable adjustment is ne that we agree t make fr an individual learner. A reasnable adjustment is defined fr the individual learner and infrmed by the list f available access arrangements. Whether an adjustment will be cnsidered reasnable will depend n a number f factrs t include the: needs f the learner with the disability effectiveness f the adjustment cst f the adjustment; and likely impact f the adjustment n the learner with the disability and ther learners. Adjustment may be judged unreasnable and nt apprved if it invlves unreasnable csts, timeframes r affects the integrity f the assessment. Special cnsideratin requests Special cnsideratin is an adjustment made t a learner's mark r grade after an external assessment t reflect temprary injury, illness r ther indispsitin at the time f the assessment. An adjustment is made nly if the impact n the learner is such that it is reasnably likely t have had a material effect n that learner being able t demnstrate attainment in the assessment. Centres are required t ntify us prmptly f any learners wh they believe have been adversely affected and request that we give special cnsideratin. Further infrmatin can be fund in the special requirements sectin n ur website. 88 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

97 Dealing with malpractice in assessment Malpractice means acts that undermine the integrity and validity f assessment, the certificatin f qualificatins, and/r that may damage the authrity f thse respnsible fr delivering the assessment and certificatin. Pearsn des nt tlerate actins (r attempted actins) f malpractice by learners, centre staff r centres in cnnectin with Pearsn qualificatins. Pearsn may impse penalties and/r sanctins n learners, centre staff r centres where incidents (r attempted incidents) f malpractice have been prven. Malpractice may arise r be suspected in relatin t any unit r type f assessment within the qualificatin. Fr further details regarding malpractice and advice n preventing malpractice by learners, please see Pearsn s Centre Guidance: Dealing with Malpractice, available n ur website. The prcedures we ask yu t adpt vary between units that are internally assessed and thse that are externally assessed. Internally-assessed units Centres are required t take steps t prevent malpractice and t investigate instances f suspected malpractice. Learners must be given infrmatin that explains what malpractice is fr internal assessment and hw suspected incidents will be dealt with by the centre. The Centre Guidance: Dealing with Malpractice dcument gives full infrmatin n the actins we expect yu t take. Pearsn may cnduct investigatins if we believe that a centre is failing t cnduct internal assessment accrding t ur plicies. The abve dcument gives further infrmatin, examples and details the penalties and sanctins that may be impsed. In the interests f learners and centre staff, centres need t respnd effectively and penly t all requests relating t an investigatin int an incident f suspected malpractice. Externally-assessed units External assessment means all aspects f units that are designated as external in this specificatin, including preparatin fr tasks and perfrmance. Fr these assessments, centres must fllw the JCQ prcedures set ut in the latest versin f JCQ Suspected Malpractice in Examinatins and Assessments Plicies and Prcedures ( In the interests f learners and centre staff, centres need t respnd effectively and penly t all requests relating t an investigatin int an incident f suspected malpractice. Learner malpractice Heads f Centres are required t reprt incidents f any suspected learner malpractice that ccur during Pearsn external assessments. We ask that centres d s by cmpleting a JCQ Frm M1 and ing it and any accmpanying dcuments (signed statements frm the learner, invigilatr, cpies f evidence, etc.) t the Investigatins Team at pqsmalpractice@pearsn.cm. The respnsibility fr determining apprpriate sanctins r penalties t be impsed n learners lies with Pearsn. Learners must be infrmed at the earliest pprtunity f the specific allegatin and the centre s malpractice plicy, including the right f appeal. Learners fund guilty f malpractice may be disqualified frm the qualificatin fr which they have been entered with Pearsn. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

98 Teacher/centre malpractice Heads f Centres are required t infrm Pearsn s Investigatins Team f any incident f suspected malpractice by centre staff, befre any investigatin is undertaken. Heads f Centres are requested t infrm the Investigatins Team by submitting a JCQ Frm M2(a) with supprting dcumentatin t pqsmalpractice@pearsn.cm. Where Pearsn receives allegatins f malpractice frm ther surces (fr example Pearsn staff r annymus infrmants), the Investigatins Team will cnduct the investigatin directly r may ask the head f centre t assist. Incidents f maladministratin (accidental errrs in the delivery f Pearsn qualificatins that may affect the assessment f learners) shuld als be reprted t the Investigatins Team using the same methd. Heads f Centres/Principals/Chief Executive Officers r their nminees are required t infrm learners and centre staff suspected f malpractice f their respnsibilities and rights; see 6.15 f JCQ Suspected Malpractice in Examinatins and Assessments Plicies and Prcedures. Pearsn reserves the right in cases f suspected malpractice t withhld the issuing f results and/r certificates while an investigatin is in prgress. Depending n the utcme f the investigatin, results and/r certificates may be released r withheld. We reserve the right t withhld certificatin when undertaking investigatins, audits and quality assurances prcesses. Yu will be ntified within a reasnable perid f time if this ccurs. Sanctins and appeals Where malpractice is prven, we may impse sanctins r penalties. Where learner malpractice is evidenced, penalties may be impsed such as: mark reductin fr external assessments disqualificatin frm the qualificatin being barred frm registratin fr Pearsn qualificatins fr a perid f time. If we are cncerned abut yur centre s quality prcedures, we may impse sanctins such as: wrking with yu t create an imprvement actin plan requiring staff members t receive further training placing temprary blcks n yur certificates placing temprary blcks n registratin f learners debarring staff members r the centre frm delivering Pearsn qualificatins suspending r withdrawing centre apprval status. The centre will be ntified if any f these apply. Pearsn has established prcedures fr centres that are cnsidering appeals against penalties and sanctins arising frm malpractice. Appeals against a decisin made by Pearsn will nrmally be accepted nly frm heads f centres (n behalf f learners and/r members r staff) and frm individual members (in respect f a decisin taken against them persnally). Further infrmatin n appeals can be fund in ur Enquiries and Appeals plicy, which is n ur website. In the initial stage f any aspect f malpractice, please ntify the Investigatins Team by via pqsmalpractice@pearsn.cm wh will infrm yu f the next steps. 90 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

99 Certificatin and results Once a learner has cmpleted all the required units fr a qualificatin, even if final results fr external assessments have nt been issued, then the centre can claim certificatin fr the learner, prvided that quality assurance has been successfully cmpleted. Fr the relevant prcedures please refer t ur Infrmatin Manual. Yu can use the infrmatin prvided n qualificatin grading t check verall qualificatin grades. Results issue Results fr external assessment will be issued nce marking is cmplete. Qualificatin results will be issued nce a learner has cmpleted all cmpnents f the qualificatin and yu have claimed certificatin. The result will be in the frm f a grade. Yu shuld be prepared t discuss perfrmance with learners, making use f the infrmatin we prvide and pst-results services. Pst-assessment services Once results fr external assessments are issued, yu may find that the learner has failed t achieve the qualificatin r t attain an anticipated grade. It is pssible t transfer r repen registratin in sme circumstances. Our Infrmatin Manual gives further infrmatin. Changes t qualificatin requests Where a learner wh has taken a qualificatin wants t resit an externally-assessed unit t imprve their qualificatin grade, yu firstly need t decline their verall qualificatin grade. Yu must decline the grade befre the certificate is issued. Fr a learner receiving their results in August, yu shuld decline the grade by the end f September if the learner intends t resit an external assessment. Additinal dcuments t supprt centre administratin As an apprved centre, yu must ensure that all staff delivering, assessing and administering the qualificatins have access t this dcumentatin. These dcuments are reviewed annually and are reissued if updates are required. Pearsn Quality Assurance Handbk: this sets ut hw we will carry ut quality assurance f standards and hw yu need t wrk with us t achieve successful utcmes. Infrmatin Manual: this gives prcedures fr registering learners fr qualificatins, transferring registratins, entering fr external assessments and claiming certificates. Lead Examiners Reprts: these are prduced after each series fr each external assessment and give feedback n the verall perfrmance f learners in respnse t tasks r questins set. Instructins fr the Cnduct f External Assessments: explains ur requirements fr the effective administratin f external assessments, such as invigilatin and submissin f materials. Regulatry plicies: ur regulatry plicies are integral t ur apprach and explain hw we meet internal and regulatry requirements. We review the regulated plicies annually t ensure that they remain fit fr purpse. Plicies related t this qualificatin include: adjustments fr candidates with disabilities and learning difficulties, access arrangements and reasnable adjustments fr general and vcatinal qualificatins age f learners centre guidance fr dealing with malpractice recgnitin f prir learning and prcess. This list is nt exhaustive and a full list f ur regulatry plicies can be fund n ur website. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

100 9 Quality assurance Centre and qualificatin apprval As part f the apprval prcess, yur centre must make sure that the resurce requirements listed belw are in place befre ffering the qualificatin. Centres must have apprpriate physical resurces (fr example, equipment, IT, learning materials, teaching rms) t supprt the delivery and assessment f the qualificatin. Staff invlved in the assessment prcess must have relevant expertise and/r ccupatinal experience. There must be systems in place t ensure cntinuing prfessinal develpment fr staff delivering the qualificatin. Centres must have in place apprpriate health and safety plicies relating t the use f equipment by learners. Centres must deliver the qualificatin in accrdance with current equality legislatin. Centres shuld refer t the teacher guidance sectin in individual units t check fr any specific resurces required. Cntinuing quality assurance and standards verificatin On an annual basis, we prduce the Pearsn Quality Assurance Handbk. It cntains detailed guidance n the quality prcesses required t underpin rbust assessment, internal verificatin and planning f apprpriate emplyer invlvement. The key principles f quality assurance are that: a centre delivering BTEC prgrammes must be an apprved centre, and must have apprval fr the prgrammes r grups f prgrammes that it is delivering the centre agrees, as part f gaining apprval, t abide by specific terms and cnditins arund the effective delivery and quality assurance f assessment; it must abide by these cnditins thrughut the perid f delivery Pearsn makes available t apprved centres a range f materials and pprtunities, thrugh nline standardisatin, intended t exemplify the prcesses required fr effective assessment, and examples f effective standards. Apprved centres must use the materials and services t ensure that all staff delivering BTEC qualificatins keep up t date with the guidance n assessment an apprved centre must fllw agreed prtcls fr standardisatin f assessrs and verifiers, fr the planning, mnitring and recrding f assessment prcesses, and fr dealing with special circumstances, appeals and malpractice. The apprach f quality-assured assessment is thrugh a partnership between an apprved centre and Pearsn. We will make sure that each centre fllws best practice and emplys apprpriate technlgy t supprt quality-assurance prcesses, where practicable. We wrk t supprt centres and seek t make sure that ur quality-assurance prcesses d nt place undue bureaucratic prcesses n centres. We mnitr and supprt centres in the effective peratin f assessment and quality assurance. 92 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

101 The methds we use t d this fr BTEC Technical Certificate and Diplma qualificatins include: making sure that all centres cmplete apprpriate declaratins at the time f apprval undertaking apprval visits t centres making sure that centres have effective teams f assessrs and verifiers wh are trained t undertake assessment undertaking an verarching review and assessment f a centre s strategy fr ensuring sufficient and apprpriate engagement with emplyers at the beginning f delivery f any BTEC prgramme(s) undertaking a review f the emplyer invlvement planned at prgramme level t ensure its apprpriateness at a time when additinal activities can be scheduled where necessary assessment sampling and verificatin, thrugh requested samples f assessments, cmpleted assessed learner wrk and assciated dcumentatin an verarching review and assessment f a centre s strategy fr delivering and quality assuring its BTEC prgrammes. Centres that d nt fully address and maintain rigrus appraches t delivering, assessing and quality assurance cannt seek certificatin fr individual prgrammes r fr the BTEC Technical Certificate and Diplma qualificatins. An apprved centre must make certificatin claims nly when authrised by us and strictly in accrdance with requirements fr reprting. Centres that d nt cmply with remedial actin plans may have their apprval t deliver qualificatins remved. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

102 10 Understanding the qualificatin grade Awarding and reprting fr the qualificatin This sectin explains the rules that we apply in prviding an verall qualificatin grade fr each learner. The final grade awarded fr a qualificatin represents a hlistic perfrmance acrss all f the qualificatin. As the qualificatin grade is an aggregate f the ttal perfrmance, there is sme element f cmpensatin in that a higher perfrmance in sme units will be balanced by a lwer utcme in thers. Eligibility fr an award In rder t be awarded the qualificatin, a learner must cmplete all units and achieve a Pass r abve in all units. See Sectin 2 Structure fr full details. T achieve the qualificatin grade, learners must: achieve and reprt a grade (D, M r P) fr all units within a valid cmbinatin achieve the minimum number f pints at a grade threshld. Where there are ptinal units in a qualificatin, it is the respnsibility f the centre t ensure that a crrect unit cmbinatin is adhered t. Learners wh d nt pass all the required units shwn in the structure will nt achieve the qualificatin. Fr example, learners wh have nt passed the required external units r wh have nt taken enugh mandatry units will nt achieve that qualificatin even if they have enugh pints. Calculatin f the qualificatin grade The final grade awarded fr a qualificatin represents an aggregatin f a learner s perfrmance acrss the qualificatin. As the qualificatin grade is an aggregate f the ttal perfrmance, there is sme element f cmpensatin in that a higher perfrmance in sme units may be balanced by a lwer utcme in thers. In the event that a learner achieves mre than the required number f ptinal units (where available), the mandatry units alng with the ptinal units with the highest grades will be used t calculate the verall result, subject t the eligibility requirements fr that particular qualificatin title. The qualificatin is awarded at the grade ranges shwn in the table belw. Qualificatin Diplma Available grade range PP t DD 94 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

103 The Calculatin f qualificatin grade table, which appears later in this sectin, shws the minimum threshlds fr calculating these grades. The table will be kept under review ver the lifetime f the qualificatin. In the event f any change, centres will be infrmed befre the start f teaching fr the relevant chrt and an updated table will be issued n ur website. Learners wh d nt meet the minimum requirements fr a qualificatin grade t be awarded will be recrded as Unclassified (U) and will nt be certificated. They may receive a Ntificatin f Perfrmance fr individual units. Our Infrmatin Manual gives full details. Pints available fr internal units The table belw shws the number f pints available fr internal units. Fr each internal unit, pints are allcated depending n the grade awarded. Unit size 60 GLH U 0 Pass 16 Merit 24 Distinctin 32 Pints available fr the external units Raw marks frm the external units will be awarded pints based n perfrmance in the assessment. The pints scres available fr each external unit at grade bundaries are as fllws. Unit size 60 GLH U 0 Pass 16 Merit 24 Distinctin 32 We will autmatically calculate the pints fr each external unit nce the external assessment has been marked and grade bundaries have been set. Fr mre details abut hw we set grade bundaries in the external assessment please g t ur website. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

104 Claiming the qualificatin grade Subject t eligibility, we will autmatically calculate the qualificatin grade fr yur learners when the internal unit grades are submitted and the qualificatin claim is made. Learners will be awarded qualificatin grades fr achieving the sufficient number f pints within the ranges shwn in the relevant calculatin f qualificatin grade table fr the chrt. Calculatin f qualificatin grade table Diplma Grade Pints threshld PP 96 MP 112 MM 128 DM 152 DD 176 The table is subject t review ver the lifetime f the qualificatin. The mst up-t-date versin will be issued n ur website. 96 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

105 Examples f grade calculatins based n table applicable t registratins frm September 2017 Example 1: Achievement f a Diplma with a PP grade Unit GLH Type Grade Pints 1 60 Internal Pass Internal Pass External Pass External Pass 16 The learner has achieved a Pass r abve in all units Internal Merit Internal Pass PP 104 The learner has sufficient pints fr a PP grade. Example 2: Achievement f a Diplma with a DD grade Unit GLH Type Grade Pints 1 60 Internal Merit Internal Merit External Distinctin External Distinctin Internal Distinctin Internal Distinctin DD 176 The learner has sufficient pints fr a DD grade. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

106 Example 3: Achievement f a Diplma with an Unclassified result Unit GLH Type Grade Pints 1 60 Internal Merit Internal Merit External Unclassified External Pass 16 The learner has a U in Unit Internal Pass Internal Distinctin U 112 The learner has sufficient pints fr an MP but has nt met the requirement fr a Pass, r abve, in all units. 98 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

107 11 Resurces and supprt Our aim is t give yu supprt t enable yu t deliver Pearsn BTEC Level 2 Technicals with cnfidence. Yu will find resurces t supprt teaching and learning, assessing, and prfessinal develpment n ur website. Supprt fr setting up yur curse and preparing t teach Schemes f Learning Our free Schemes f Learning give yu suggestins and ideas fr hw t deliver the units in the qualificatins, including pprtunities t develp emplyability skills, tips n embedding mathematics and English, and hw t link units thrugh hlistic assessments. Delivery planner High-level mdels shwing hw the curse can be delivered ver different timescales, fr example six mnths, ne year, tw years. mybtec mybtec is a free, nline tlkit that lets yu plan and manage yur BTEC prvisin frm ne place. It supprts the delivery, assessment and quality assurance f BTEC qualificatins in centres and supprts teachers with the fllwing activities: checking that a prgramme is using a valid cmbinatin f units creating and verifying assignment briefs (including access t a bank f assignment briefs that can be custmised) creating assessment plans and recrding assessment decisins tracking the prgress f every learner thrughut their prgramme. T find ut mre abut mybtec, visit the mybtec page n the supprt services sectin f ur website. Supprt fr teaching and learning Wrk Experience Tlkit Our free Wrk Experience Tlkit gives guidance fr tutrs, assessrs, wrk-based supervisrs and learners n hw t make the mst f wrk placements and wrk experience. Pearsn Learning Services prvides a range f engaging resurces t supprt BTEC qualificatins. Teaching and learning resurces may als be available frm a number f ther publishers. Details f Pearsn s wn resurces and f all endrsed resurces are n ur website. Supprt fr assessment Sample assessment materials fr externally-assessed units Sample assessment materials (SAMs) are available fr externally-assessed units and can be dwnladed frm the Pearsn Qualificatins website. An additinal set f sample assessment materials fr externally-assessed units will als be available, giving yur learners further pprtunities fr practice. Sample assessment materials fr internally-assessed units We d nt prescribe the assessments fr the internally-assessed units. Rather, we allw yu t set yur wn, accrding t yur learners preferences. We prvide assignment briefs apprved by Pearsn Standards Verifiers. Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited

108 Sample marked learner wrk T supprt yu in understanding the expectatin f the standard at each grade, examples f sample marked learner wrk will be made available n ur website. Training and supprt frm Pearsn Peple t talk t There are lts f peple wh can supprt yu and give yu advice and guidance n delivering yur Pearsn BTEC Level 2 Technicals. They include the fllwing. Standards Verifiers they can supprt yu with preparing yur assignments, ensuring that yur assessment plan is set up crrectly, in preparing learner wrk and prviding quality assurance thrugh sampling. Subject Advisrs available fr all sectrs. They understand all Pearsn qualificatins in their sectr and s can answer sectr-specific queries n planning, teaching, learning and assessment. Curriculum Develpment Managers (CDMs) they are reginally based and have a full verview f BTEC qualificatins and f the supprt and resurces that Pearsn prvides. CDMs ften run netwrk events. Custmer Services the Supprt fr Yu sectin f ur website gives the different ways in which yu can cntact us fr general queries. Fr specific queries, ur service peratrs can direct yu t the relevant persn r department. Training and prfessinal develpment We prvide a range f training and prfessinal develpment events t supprt the intrductin, delivery, assessment and administratin f the Pearsn BTEC Level 2 Technicals. These sectr-specific events, develped and delivered by specialists, are available bth face t face and nline. 100 Pearsn BTEC Level 2 Technical Diplma in Digital Technlgy (Netwrking and Cybersecurity) Specificatin Issue 2 September 2017 Pearsn Educatin Limited 2018

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110 BTEC Level 2 Technical Diplma in DIGITAL TECHNOLOGY Like what yu see? Discver the full range f BTEC Level 2 Technicals available. Explre free curse materials and training events. Get yur questins answered by ur subject experts. All this and mre at: TeachingICT@pearsn.cm Aspire. D. Achieve. Succeed. BTEC is a registered trademark f Pearsn Educatin Limited Pearsn Educatin Limited. Registered in England and Wales N Registered Ofice: 80 Strand, Lndn WC2R 0RL VAT Reg N GB