Foothill De Anza Community College District. Technology Plan. Presented by:

Transcription

1 Fthill De Anza Cmmunity Cllege District Technlgy Plan Presented by: The Educatinal Technlgy Advisry Cmmittee & Educatinal Technlgy Services Fthill De Anza Cmmunity Cllege District Jseph Mreau, Vice Chancellr f Technlgy and Chief Technlgy Officer 31 May 2017

2 TABLE OF CONTENTS Intrductin... 2 Backgrund... 2 Scpe and Cntent f the District Technlgy Plan... 2 Hw the District Technlgy Plan Was Develped and Hw It Shuld Be Used... 2 Guiding Principles and Cre Capabilities fr District s Technlgy Planning... 4 Guiding Principles... 4 Cre Capabilities... 5 Strategic Capabilities: What are the academic and administrative capabilities desired by the clleges that require technlgy enablement and supprt (and where can ETS help)?... 7 Fthill Cllege... 7 De Anza Cllege... 9 What Steps Can Be Taken by the District t Supprt the Strategic Capabilities Outlined by the Clleges Over the Next One t Three Years? Fthill Cllege De Anza Cllege Supprting the District Strategic Plan ( ) District Technlgy Strategic Capabilities, Three- Year Gals and Objectives fr the 2017/2018 Fiscal Year Strategic Capabilities Three- Year Gals /2018 Objectives (One Year Implementatin Plan) Hw Des the District s Strategic Technlgy Plan Supprt the Educatin Master Plan, the Equity Plan and Reginal Accreditatin Effrts? User s Guide t ETS and Hw t Build a Successful Partnership Between ETS and the Clleges Technlgy Plan 31 May 2017 Page 1

3 I NTRODUCTION Backgrund The FHDA district technlgy plan is meant t be a wrking dcument, smething f value t the Fthill and De Anza cllege and Central Services cmmunities. T that end, we are ging t keep it shrt and t the pint, and include in it infrmatin that is helpful t ur clleagues and partners at the clleges and acrss the district. Scpe and Cntent f the District Technlgy Plan Our gals in the technlgy plan are three fld. First, we attempt t understand the gals f the clleges and the district as presented in their respective strategic plans and articulate hw Educatinal Technlgy Services (ETS) can supprt the pursuit f thse gals. Secnd, we will emphasize the cllabrative and custmer fcused rle f ETS in the prvisin f technlgy services. T that end, we will explre ways t pen up cmmunicatin channels and share infrmatin abut hw ETS is rganized, what services are available and wh is respnsible fr what. Finally, we will articulate at the utset sme guiding principles that infrm hw we strive t wrk and hw we view ur partnership with the clleges. Hw the District Technlgy Plan Was Develped and Hw I t Shuld B e Used The jumping ff pints fr the district strategic plan are the recently develped cllege and district strategic plans. The wrk that went int thse plans and the resulting gals are cnsequential alng tw axes: first t identify what prjects are imprtant and where ETS can prvide supprt; and secnd, hw ETS and the clleges can wrk tgether t jintly achieve thse gals. In many ways, the writing f this strategic plan has invlved and external scan f cllege needs and an internal scan f ETS capabilities and appraches. We have als reviewed what has accunted fr successful cllabratins as well as learning frm ccasinal shrtcmings in the way ETS and the clleges have wrked tgether in the past. There has been cnsiderable prgress alng the cntinuum frm IT s histrical rle Technlgy Plan 31 May 2017 Page 2

4 as a jb shp fr the clleges t ETS s evlving rle as partner with the clleges. This dcument has been written t supprt the cntinuing migratin alng this cntinuum. It is as a partner that ETS will be best psitined t supprt the gals f the clleges. While the cllege plans themselves were the starting pint fr this strategic plan, it is imprtant t nte that additinal cnversatins with the authrs f the cllege plans played an imprtant rle in increasing ur understanding f issues and cncerns that impact a successful partnership with ETS. An nging dialg, in bth frmal and casual settings, between the peple at the clleges and peple at ETS will be critical t furthering success ging frward. Technlgy Plan 31 May 2017 Page 3

5 GUIDING P RINCIPLES AND CORE CAPABILITIES FOR DISTRICT S TECHNOLOGY P LANNING The guiding principles and cre capabilities articulated belw help guide the Fthill/De Anza cmmunity cllege district in selecting IT gals wisely. The intent f clarifying these guiding principles and cre capabilities is t supprt IT decisin-making acrss the district. Guiding Principles GP 1) Technlgy needs t further the missin and visin f the clleges and district. The implementatin and use f technlgy shuld meet the cre needs f the Fthill/De Anza cmmunity academic, administrative and service rather than purely expanding the use f technlgy. GP 2) Technlgy decisins shuld include brad input frm users and stakehlders acrss departments and clleges impacted by the decisins. Decisins abut the selectin, use, supprt and life- cycle f technlgies will be made with the invlvement f the users and stakehlders wh are impacted by the technlgy s use. Decisins at all levels abut IT services and directins will be made in an pen manner t prmte sharing with thers wh face similar decisins. The district, cllege and departmental plans will guide decisins cncerning technlgy. GP 3) Technlgy users and prviders need t cllabrate by first understanding the prblems - based n academic and administrative needs, and then let the technlgy prviders take the lead in prviding suggested slutins. Technlgy affects almst every functin f the district, and we need t elevate the discussin f hw technlgy shuld serve the academic and administrative missins. While there have been imprtant recent changes, Fthill-De Anza has a histry f decmpsing issues int such categries as HR issues, enrllment issues, technlgy issues, etc. Typically, this decmpsitin f issues pushes the technlgy cnversatin dwn t tactical matters such as hw t run a specific service. This must change - technlgy shuld be utilized t slve prblems and shuld nt be the end gal in itself. Based n this view, the district shuld nt base its technlgy decisins n abstract r technical IT cncepts. These changes shuld be based n hw technlgy affects the everyday lives f faculty, staff and students - the academic and administrative missins f the clleges and Central Services. Technlgy Plan 31 May 2017 Page 4

6 GP 4) Integratin, ease f use and accessibility shuld be expected features f all new systems r technlgies. Campus applicatins, systems, cmmunicatins devices and classrm technlgies must be integrated, easy t use and accessible s as t prvide effective IT slutins fr the campus. The judgment f ease f use shuld be fcused n the hlistic user experience acrss multiple systems, even when these systems are develped and supprted by multiple prviders. Ease f use and the ability t integrate with ther systems are tw f the mst imprtant aspects f IT systems. We recgnize that systems that can reuse, build upn, and integrate with ur existing systems prvide mre value t the district and we will favr systems with these characteristics. Cre Capabilities CC 1) IT Infrastructure will be designed and implemented t prvide a fundatin fr ther services, using maintenance and funding mdels that are sustainable. The hardware and sftware infrastructure required t supprt infrmatin technlgy must be secure, reliable and cst effective. Capital planning fr maintaining, replacing, and renewing is an imprtant part f sustaining the IT infrastructure. The infrastructure will supprt basic services acrss the campus and prvide thse services fr all departments and classrms. Fr this purpse, IT infrastructure includes the fiber in the grund, the wiring in the walls, the servers supprting applicatins, middleware, classrms and ther equipment and services bradly needed t prvide applicatins. Equally imprtant t prviding a slid fundatin, the infrastructure must be interperable and cnsistent. CC 2) The Fthill-De Anza cmmunity cllege district must examine pprtunities fr business prcess imprvements in cnjunctin with the adptin f IT systems. Services are nt just abut technlgy nuts and blts. An analysis f existing administrative prcesses and an examinatin f pprtunities fr prcess imprvement is an imprtant precursr fr mdifying existing r implementing new systems. In many cases, understanding the capabilities f technlgy helps educate us t business prcess pssibilities; hwever, we shuld explre the implicatins f changing hw we d business - the peple and prcess - when explring new technlgy services. This is especially true in enterprise-class administrative systems where custmizatin can significantly increase lifecycle resurce requirements and limit ur ability t migrate t ther slutins. When we identify a need t implement an applicatin, we will Technlgy Plan 31 May 2017 Page 5

7 define ur ideal prcess and examine the marketplace fr an applicatin meeting thse standards. If the clsest match des nt meet ur gals, we will ask this questin: D we mdify the applicatin t meet ur ideal prcess r d we relax ur ideals and make prcess adjustments that fit in with the applicatin? CC 3) IT decisins must always include plans fr the nging supprt and prvisin f services. These plans shuld include hw the services will meet security, accessibility, persnnel wrklad, interperability needs, and budget cnstraints. When a prject is apprved r a new IT effrt undertaken, budget needs must be part f the apprval prcess and we shuld encumber the full set f funds including nging supprt and maintenance. A key aspect f effective planning fr nging supprt is adequately prviding custmer supprt and training. Technlgy Plan 31 May 2017 Page 6

8 STRATEGIC CAPABILITIES: W HAT ARE THE ACADEMIC AND ADMINISTRATIVE CAPABILITIES DESIRED BY THE COLLEGES THAT REQUIRE TECHNOLOGY ENABLEMENT AND SUPPORT (AND W HERE CAN ETS HELP)? In this sectin we identify the strategic gals, bjectives and steps that the clleges articulated in their respective cllege plans. Sme gals and bjectives can be supprted by ETS; thers are primarily the respnsibility f the clleges. Fr thse where ETS can prvide supprt, we have tagged the gal r bjective. Fr thse that the clleges are primarily respnsible, we have tagged them as (Cllege). As yu ll see, ETS lks frward t being an active partner fr the vast majrity f stated gals, steps and bjectives. Fthill Cllege Strategic Capabilities Business prcesses Cmmunicatins Infrmatin and knwledge management Instructin and student services Gal 1: Ensure that campus plicies and prcedures guide the apprpriate use f technlgy t fster a dynamic and effective learning envirnment. Step 1: All prpsed educatinal tech prjects and initiatives will be reviewed by experts and stakehlders prir t submitting prject request t ETS. Whenever feasible, prpsed educatinal technlgy prjects and initiatives will include a needs assessment in the prject initiatin phase. Step 2: The prcess fr cllabrative develpment, review and priritizatin f educatinal tech prject initiatives at the cllege level will be streamlined. (Cllege) Technlgy Plan 31 May 2017 Page 7

9 Step 3: The service level agreements between Fthill Cllege and District ETS will be reviewed and updated t ensure apprpriate funding levels fr virtualizatin and servicing cmputer/multimedia refreshes. Gal 2: Supprt expectatins by students, faculty, staff, and administratrs fr access t infrmatinal resurces, the internet and supprt fr cmputing devices. Step 1: Qualified emplyees will be prvided with secure sftware fr cllecting infrmatin via questinnaires. Step 2: The transparency and speed f the prcess fr rdering and installatin f technlgy equipment and sftware will be imprved. Step 3: The number f paper-based nly frms will be decreased by replacing them with digital submissin alternatives. Step 4: Capabilities f meeting rms fr use f vide-cnferencing will be imprved. Gal 3: Maintain the leading edge f higher educatinal cmputing t supprt students with planned updates and replacements in supprt f a sund technlgical infrastructure. Step 1: A quick turnarund prcess fr systematic review and apprval f time sensitive prjects that invlve technlgy will be develped and prvided. Step 2: A standardized and timely prcess will be develped that prvides all emplyees and facilities with technlgy equipment and sftware upgrades Gal 4: Prvide high quality learning envirnments supprted by technlgy in a secure, reliable, and safe manner. Step 1: Use f Office 360 by emplyees will be increased fr secure cmmunicatin, file sharing, and cmputer back-up. Step 2: Migratin f the cllege-supprted curse management system frm Etudes t Canvas curse management system will be cmpleted by July 1, Step 3: The number f student services that are available remtely will be increased. Technlgy Plan 31 May 2017 Page 8

10 Step 4: A needs assessment will be cnducted t determine baseline and ptimal types, levels and lcatin f classrm and meeting rm technlgy. Gal 5: Ensure that students, faculty, staff, and administratrs have access t and instructin fr apprpriate use f technlgy and systems necessary fr student success. (Cllege) Step 1: The planned Fthill Cllege website redesign will emply respnsive design standards s that cntent is accessible n mbile devices. (Cllege) De Anza Cllege Strategic Capabilities Ubiquitus agile technlgy acrss the campus cmmunity Teaching, learning and student engagement Deeper learning int student success and subsequent respnses (i.e. actins taken t facilitate imprvement) Prfessinal develpment Gal 1: Supprt ubiquitus, agile technlgy acrss the campus cmmunity. Objective 1: The Technlgy Cmmittee will prmte the cnslidatin f technlgy functins that will yield ecnmies f scale and/r fster better cmmunicatin and advance equitable utcmes fr students. Standardize frequently requested technlgy tls and services as apprpriate, e.g. preferred mechanism fr nline surveys, nline frms. Cnsistent cllectin f syllabi frm acrss the cllege. (Cllege) Cnsistent design fr divisin/departmental level web sites. (Cllege) Objective 2: T supprt imprving nline and hybrid curse learning experiences, and therefre equity and success, the Technlgy Cmmittee will assist with the transitin f the curse management system frm Catalyst t Canvas ver the next tw years. This actin als respnds t findings in technlgy survey questins 3-5, 13 and 15. Technlgy Plan 31 May 2017 Page 9

11 Objective 3: The Technlgy Cmmittee will create a map fr technlgy supprt at De Anza. This map will direct faculty, staff and students t the apprpriate resurces fr technical supprt. In additin, the cmmittee will filter requests and recmmendatins fr tls that imprve experiences with campus-wide applicatins, such as Banner, Office 365 and the Student Inquiry Tl. Gal 2: Teaching, learning and student engagement. Objective 1: The Technlgy Cmmittee will fster student access and equity by cllabrating with Academic Senate and ther key partners in the develpment and prmtin f pen educatinal resurces. Such resurces, especially when replacing cstly textbks and curse materials, serve a significant rle in advancing student equity. (Cllege) Objective 2: In a similar vein and als with a gal f equity, the Technlgy Cmmittee will assist as affrdable and feasible in the rganized prvisin f tablets and similar devices in classrms and prgrams. (ETC/Cllege) Objective 3: The cmmittee will als guide the cntinual grwth f curse management system functinality t fster meaningful student-instructr and student-t-student cmmunicatin and will supprt increasing the use f the Canvas CMS in hybrid and face-t-face classes t imprve student engagement and multiple mdalities in accessing curse material. (Cllege) Objective 4: The Technlgy Cmmittee will cllabrate with its accessibility expert and Disability Supprt Prgrams and Services (DSPS) t cntinually evaluate accessibility and Americans with Disabilities Act (ADA) cmpliance acrss the website, learning management system and student infrmatin systems. Meeting accessibility needs, a clearly equity-based gal, was nted in questins 3, 5 and 15 f the spring technlgy survey. Objective 5: In additin, the cmmittee will imprve student access t services via technlgy, including the implementatin f respnsive web pages, fcused applicatin develpment, supprting technlgy and applicatins thrugh the cllege website, and the leveraging f scial media t enhance educatin. Gal 3: Deeper research int student success and subsequent respnses (i.e. actins taken t facilitate imprvement) Technlgy Plan 31 May 2017 Page 10

12 Objective 1: The cmmittee will cntinually cllect and analyze data t guide the enrichment f the student experience thrugh technlgy. Objective 2: The cmmittee will als research and implement as apprpriate emerging device-independent technlgies that imprve student access t services and explre the integratin f such technlgies thrugh the website, research and wrk t implement device-independent technlgies that imprve student access and equity, faculty and staff and the curse management system. Gal 4: Prfessinal Develpment Objective 1: Ntably technlgy training was ne f the mst requested services in the recent technlgy survey and a theme in questins 4, 5, 8, 15 and 17. The Technlgy Cmmittee will cultivate a culture in which technlgy training is seen as beneficial fr all emplyees, supprting and endrsing regular nsite staff and faculty training pprtunities that are equity fcused, supprt student success and imprve wrkflw efficiencies. Feedback n training needs and sessins will be prvided by the cmmittee. Tpics will include a fcus n accessibility with particular attentin t nline and written dcuments, vides and ther learning tls. (Cllege) Technlgy Plan 31 May 2017 Page 11

13 W HAT STEPS CAN BE TAKEN BY THE DISTRICT TO SUPPORT THE STRATEGIC CAPABILITIES OUTLINED BY THE COLLEGES OVER THE N EXT ONE TO THREE Y EARS? In this sectin, we lk at the prject and initiative pipeline fr the next three years as laid ut in the cllege plans and identify where ETS can prvide direct supprt. ETS will wrk directly with the clleges t define the level and type f supprt that wuld be mst useful. Fthill Cllege Rutine use f an autmated Technlgy Prject Request intake prcess prvided by ETS fr cllabrative develpment, review, and priritizatin f educatinal tech prject initiatives at the cllege level. (Cllege) Faculty and staff training in Office 365, cmputer security and cmputer back up. (Cllege) Curse management system implementatin t switch frm Etudes t Canvas. Deplyment f desktp virtualizatin in cmputer labs at the Sunnyvale Center Utilizatin f telepresence equipment at the Sunnyvale Center and Fthill campus t allw students t cnnect remtely with student services in the areas f cunseling and financial aid when there is nt an n-site staff persn present Needs assessment t determine baseline and ptimal classrm and meeting rm technlgies. Outfit meeting rms with permanent capability (micrphne and camera external t cmputer; brwser updates) t hst remte attendance via web cnferencing. Technlgy Plan 31 May 2017 Page 12

14 Designatin f technical supprt services, classrms, clud services, sftware, and equipment fr faculty t experiment (r pilt-test) with innvative teaching appraches. Develpment f frmal prcess fr annual review and evaluatin f cllege website with input frm students, faculty and staff t ensure that it meets needs fr access t infrmatin and services. (Cllege) Selectin and purchase f secure clud survey services fr qualified emplyees fr purpse f data cllectin using questinnaires. High Prfile One Year Technlgy Prjects (T Be Cmpleted in Next 18 Mnths) Sunnyvale Center - new reginal state-f-the-art educatinal facility. Fthill Cllege Library Renvatin Prject. Cllege website redesign. (Cllege) Cllege curse management system migratin frm Etudes t Canvas. Technlgy in supprt f student services: Edunav and Starfish pilt prjects. De Anza Cllege One Year Implementatin Plan Gal 1: Supprt ubiquitus agile technlgy acrss the campus cmmunity. Prmte the cnslidatin f technlgy functins t yield ecnmies f scale and/r fster better cmmunicatin Gather data n systems used and desired by divisins, departments and ffices Research cnslidatin tls Recmmend slutins (may instead be a Year 2 activity) Assist with the transitin f the curse management system frm Catalyst t Canvas Technlgy Plan 31 May 2017 Page 13

15 Prmte Canvas thrugh multiple channels t encurage faculty use (Cllege) Create a map fr technlgy supprt Initiate develpment f map Gal 2: Teaching, learning and student engagement. Cllabrate with Academic Senate, ther partners n the develpment f pen educatinal resurces. Initiate discussins and initial planning pprtunities. (Cllege) Assist as affrdable and feasible in the rganized prvisin f tablets and similar devices in classrms and prgrams. Initiate cnversatins with Instructinal and Student Services PBTs. Guide the cntinual grwth f curse management system functinality t fster meaningful student-instructr and student-t-student cmmunicatin. Perfrm faculty/student needs assessment. (Cllege) Evaluate pssible slutins. (Cllege) Cllabrate with its accessibility expert and Disability Supprt Prgrams and Services (DSPS) t cntinually evaluate accessibility and Americans with Disabilities Act (ADA) cmpliance acrss the website, learning management system and student infrmatin systems. Ensure rutine attentiveness within key wrkgrups. Add standing agenda item at TC meetings fr discussin f accessibility needs, pprtunities and cmpliance. (Cllege) Imprve access t student and academic services via technlgy. Regular input frm TC members t ETAC and Banner n key tpics. Gal 3: Deeper research int student success and subsequent respnses. Cllect and analyze data t guide the enrichment f the student experience thrugh technlgy. Assess help request tickets, website analytics; cntinue t cnduct regular technlgy survey; utilize results fr imprvements. Technlgy Plan 31 May 2017 Page 14

16 Research and wrk t implement device-independent technlgies that imprve student access and equity. Wrk cllabratively with ETAC and Banner cmmittees t imprve student access and services by maintaining membership n each cmmittee and prviding input. Gal 4: Prfessinal develpment. Cultivate a culture in which technlgy training is understd t be beneficial fr all emplyees. Cmmunicate pprtunities thrugh multiple channels. (Cllege) Evaluate technlgy training needs and pririties. Utilize technlgy survey results, participatin data, qualitative assessment; incrprate training fr new tls. (Cllege) Technlgy Plan 31 May 2017 Page 15

17 SUPPORTING THE DISTRICT STRATEGIC P LAN ( ) The brad District Strategic Plan ( ), nt t be cnfused with this narrwer technlgy plan, cntains several items that ETS will directly supprt ver the next three years. District Strategy 1.1: Develp a data rich envirnment that increases end user ability t utilize/engage student success data and develp strategies t decrease inequities in utcmes. Metric 1.1a: Cmplete the develpment f custmized data reprting tls - higher educatin prfiles, inquiry tl, and Args reprting. Metric 1.1b: Cnduct a minimum f tw training wrkshps annually n the use f data resurces - ne during the district pening day and ne (r mre) in the academic year. Metric 1.1c: Generate statistics reprting tls fr Canvas curse management system t allw fr identificatin f target cmmunities fr early alert utreach. District Strategy 3.1: Thrugh the Online Educatin Initiative, develp nline resurces t increase student participatin and achievement in nline educatin. Metric 3.1a: Adpt nline cunseling and academic tutring services. Metric 3.1b: Fully implement the Canvas curse management system at bth clleges. District Strategy 3.2: Supprt the develpment f additinal technlgy-based student service resurces. Metric 3.2a: Integrate SARS, DegreeWrks, and ther student supprt data and reprting systems with traditinal student success reprting practices. District Strategy 3.3: Adpt and enfrce Universal Design standards fr all digital and nline instructinal cntent. Metric 3.3a: Increase number f Canvas curse sites that meet minimum accessibility standards. District Strategy 5.2: Implement district facilities master plan strategies regarding classrm and campus spaces. Technlgy Plan 31 May 2017 Page 16

18 Metric 5.2a: Increased number f smart classrms and meetings rms with videcnferencing capabilities. Technlgy Plan 31 May 2017 Page 17

19 DISTRICT TECHNOLOGY STRATEGIC CAPABILITIES, THREE-Y EAR GOALS, AND OBJECTIVES FOR THE 2017/ 2018 FISCAL Y EAR In additin t directly supprting the specific gals f the clleges and district, the district has identified its wn set f strategic capabilities, three-year gals and a ne-year prject implementatin plan that will enable ETS t cntinue t prvide a high level f supprt t the clleges and district. Sme f these capabilities, gals and prjects relate directly t needs articulated by the cllege and district, thers prvide the infrastructure that everyne relies n t meet their gals. Many f the prjects in the ne year implementatin plan listed belw have already been launched; all will be cmpleted in the 2017/2018 fiscal year. Strategic Capabilities Develp and maintain infrastructure and exstructure that supprts the digital transfrmatin f ur clleges and Central Services rganizatin. Develp and maintain an agile prduct management methdlgy t supprt the efficient, effective and timely cmpletin f IT prjects. Partner with established and start-up technlgy firms t enhance the capabilities f the district and prvide leading edge services fr students, faculty and staff. T hree-year Gals Gal 1: Mdernize district-wide applicatins t supprt greater access, efficiency and effectiveness alng with mbility. Gal 2: Imprve district-wide infrastructure t supprt greater speed, reliability, and cverage. Gal 3: Imprve infrmatin security at all levels. Gal 4: Utilize clud technlgy t ptimize fiscal and staff resurces. Technlgy Plan 31 May 2017 Page 18

20 2017/ 2018 Objectives (One Y ear Implementatin Plan) Gal 1 - Mdernizatin Objective 1: Implement a student mbile applicatin that supprts curse add and drp, fee payment, class schedule, classrm lcatr, grade view, and campus directry. The mbile applicatin will als integrate with ppular scial media platfrms and the Canvas curse management system. Objective 2: Upgrade the MyPrtal prtal platfrm t supprt respnsive design capabilities and imprve security. Objective 3: Implement the Adbe Sign system and integrate with the Banner ERP t supprt digital distributin, wrkflw, and signature f a wide variety f cllege/district frms, cntracts, and ther dcuments. Objective 4: Upgrade the district ERP system t versin 9 f the Ellucian Banner platfrm. Objective 5: Deply the Fthill Cllege virtual desktp infrastructure (VDI) envirnment and incrprate the current VDI system hused in the Physical Science, Math, and Engineering Divisin. Objective 6: Prvide students with a fthill.edu r deanza.edu accunt upn request. Objective 7: Pilt business intelligence sftware fr research. Objective 8: Implement a managed print service system fr all emplyee print utput. Objective 9: Cnvert the individual cllege instances f Resurce25 t a unified instance f 25Live. Gal 2 - Infrastructure Objective 10: Cmplete the verhaul and refurbishment f 1911 machine rm including physical security, HVAC, and primary and backup electrical systems. Objective 11: Expand cverage f the wireless netwrk and imprve cnnectin speeds at all district lcatins. Technlgy Plan 31 May 2017 Page 19

21 Objective 12: Upgrade the district Internet circuits prvided by CENIC frm 1 Gb t 10Gb. Gal 3 - Security Objective 13: Cnslidate and streamline the district's Active Directry identity management system. Objective 14: Deply the Securing the Human infrmatin security training fr all emplyees. Objective 15: Cnduct a penetratin test and Payment Card Industry (PCI) cmpliance assessment. Objective 16: Implement the Airwatch mbile device management system fr remtely managing ipads, laptps, and ther district-wned mbile cmputing devices. Gal 4 Clud Technlgy Objective 17: Select a clud-based envirnment t hst the district's Banner ERP. Objective 18: Migrate the district's Micrsft Exchange system frm an npremise server t the Office365 clud. Technlgy Plan 31 May 2017 Page 20

22 HOW DOES THE DISTRICT S STRATEGIC TECHNOLOGY P LAN SUPPORT THE EDUCATION M ASTER P LAN, THE EQUITY P LAN AND REGIONAL ACCREDITATION EFFORTS? The gals f the Educatin Master Plan and the Equity Plan fr the Fthill-De Anza cmmunity cllege district have been addressed in cnsiderable detail in bth the Fthill and the De Anza cllege technlgy plans. The district strategic technlgy plan, in s far as it has been structured explicitly t supprt the respective cllege plans, is als addressing the gals f the Educatin Master Plan and the Equity Plan. With regard t reginal accreditatin effrts, specifically Standard 3.3, it is imprtant t nte that the clleges and district are clsely crdinating their effrts t effectively deply educatinal technlgy t supprt academic missin f the clleges. As this dcument cnfirms, the clleges have spent cnsiderable time and energy identifying their strategic capabilities and gals relating t educatinal technlgy. The district strategic technlgy plan respnds directly t the cllege plans and utlines in clear terms where and hw ETS can supprt the technlgy needs f the clleges. Technlgy Plan 31 May 2017 Page 21

23 USER S GUIDE TO ETS AND HOW TO BUILD A SUCCESSFUL P ARTNERSHIP BETWEEN ETS AND THE COLLEGES ETS is set up t be a technlgy services rganizatin that partners with the clleges and the district t supprt needs relating t teaching and learning, administratin and business prcesses. ETS is mst successful when staff and leadership are able t wrk directly and early n with partners t understand issues, help define prblems that need t be slved and wrk jintly t implement apprpriate slutins. Histrically, the IT department at Fthill/De Anza, and many ther institutins, was largely seen as a utility r jb shp, called up late in the game t cme in and d a pre-defined scpe f wrk. Over the past years, ETS has been engaged in transitining the rle and perceptin f the rganizatin t ne based n partnership, transparency and a high level f custmer service. The transitin is nging and its cntinuing success requires the active invlvement f ETS, cllege and district persnnel. ETS is aware that at times it can be difficult t knw, n the ne hand, wh t cntact fr supprt with specific issues and, n the ther hand, what all ETS is able t help ut with. T address this shrtcming, ETS will be releasing a cmprehensive (but easy t navigate) service catalg in Fall Prir t release, ETS will be making a beta versin available and will be sliciting feedback t make sure infrmatin is presented in a way that it is actually useful in cnnecting peple t the services they need. ETS is als eager t hear directly frm clleagues in the clleges abut ways t imprve the way ETS and the clleges wrk tgether. There has been a lt f attentin in this technlgy plan t identifying where ETS can supprt the strategic and tactical gals f the clleges and district verall, and that is a gd first step. In rder t peratinalize this technlgy plan, ETS wants t cntinue wrking clsely with the clleges and district t further define the prcesses that will fster a successful cllabratin and jintly identify and agree n specific steps that will be taken t supprt the identified gals. Technlgy Plan 31 May 2017 Page 22