NHS Ayrshire & Arran

Transcription

1 Final Rsults 2010 Inpatint Patint Exprinc Survy NHS Ayrshir & Arran Scottish Govrnmnt, Octobr 2010 An official statistics publication for Scotland Bttr Togthr is NHS Scotland's national programm to find out what patints think about thir xprincs of halthcar srvics in Scotland. W askd a random sampl of patints about aspcts of thir stay in NHS Ayrshir & Arran btwn th bginning of Octobr 2008 until th nd of Sptmbr This rport shows th rsults for ach qustion in th survy.

2 Introduction This rport givs a summary of th rsults of th 2010 Scottish Inpatint Exprinc Survy for NHS Ayrshir & Arran. Th survy was snt to 7,720 popl who stayd ovrnight in a NHS Ayrshir & Arran hospital. Th survy askd qustions about popl s xprincs during 2008/9 of: admission th hospital ward and nvironmnt car and tratmnt staff laving hospital mdicins You can find a copy of th survy at: 3,587 patints of NHS Ayrshir & Arran rturnd fdback on thir xprincs. Of thos patints willing to provid information about thmslvs: 6 wr agd 16-34; 15 wr agd 35-49; 28 wr agd 50-64; and 51 wr 65 and ovr. 35 did not hav any limiting illnss or disability. 43 wr mal and 57 wr fmal. Th survy was commissiond by NHS Ayrshir & Arran as part of Scotland's Patint Exprinc Programm Bttr Togthr and was carrid out by thir survy contractor (Quality Halth). Th rsults of th survy will b usd by th Halth Board, and th Scottish Govrnmnt to improv th quality of halthcar in Scotland by focusing on th aras that popl tll us ar important to thm and whr thy considr w could do bttr. To find out mor about what th abov organisation is doing to mak improvmnts plas contact: Bttr Togthr, GR, St Andrw's Hous, Rgnt Road, Edinburgh, EH1 3DG patintxprinc@scotland.gsi.gov.uk For mor information on how this rport was gnratd plas visit: National rsults for this survy ar availabl at: /10 Inpatint Patint Exprinc Survy NHS Ayrshir and Arran Copyright 2010 Bttr Togthr Scotland. All rights rsrvd. Pag 1

3 Intrprtation of rsults in this rport Rsults ar shown as th pr cnt. This mans th prcntag of popl who answrd in a way. For xampl whn askd if thy wr happy with th food and drink thy rcivd, th prcntag rfrs to popl who strongly agrd or agrd. If popl said thy disagrd or strongly disagrd ths hav bn countd as ngativ. Whr popl nithr agrd or disagrd thy hav bn countd as. Popl who answrd that a qustion was not rlvant or that thy did not know th answr ar not includd in th rsults. Th colourd bars illustrat th pr cnt to th right in grn and th pr cnt ngativ to th lft in rd. Whr answrs ar nithr, th pr cnt is shown in th cntr of th chart in yllow.for ach qustion, th prcntag figur is providd for both th board and Scotland as a whol. Ths figurs ar wightd rsults by th population of ligibl inpatints. Not: Empty ntris with a dash show qustions that do not apply or qustions with fwr than 20. In th nxt 8 sctions of this rport w will rpat th qustions which wr askd in th survy on aftr th othr. For ach qustion w tll you th to th qustion, th prcntag of which wr ngativ, prcntag of which wr and th prcntag of which wr. Sction 1: Rsults for admission to NHS Ayrshir & Arran Ngativ Positiv Board Positiv Scotland Positiv In th Emrgncy Dpartmnt / Accidnt and Emrgncy, I was told how long I would hav to wait Ng ativ 26 nut ral Qus tion In th Emrgncy Dpartmnt / Accidnt and Emrgncy, I was told what was happning in a way I could undrstand Ngati v Qus tion Ovrall, how would you rat th car and tratmnt you rcivd during your tim in th Emrgncy Dpartmnt / Accidnt & Emrgncy? 1861 Ngati v Qus tion If your hospital visit was plannd in advanc how did you fl about th lngth of tim you waitd to b admittd to hospital aftr bing rfrrd? 1193 Ngati v Qus tion Did th information you wr givn bfor attnding hospital hlp you undrstand what would happn? 11 Ngati v Qus tion From th tim you arrivd at hospital, how did you fl about th tim you had to wait to gt a bd on th ward? 3366 Ngati v Ovrall, how would you rat your admission to hospital (i.. th priod aftr you arrivd at hospital until you got to a bd on th ward)? /10 Inpatint Patint Exprinc Survy NHS Ayrshir and Arran Copyright 2010 Bttr Togthr Scotland. All rights rsrvd. Pag 2 Ngati v

4 Sction 2: Rsults for hospital and ward nvironmnts in NHS Ayrshir & Arran Ngativ Positiv Board Positiv Scotland Positiv Th main ward or room I stayd in was clan Ngati v Th bathrooms and toilts wr clan Ngati v I was not bothrd by nois Ngati v My rligious and spiritual nds wr rspctd Ngati v I was happy with th food and drink that I rcivd Ngati v I was not bothrd and thratnd by othr patints or visitors Ngati v I knw who was in charg of th ward Ngati v Ovrall, how would you rat th hospital nvironmnt? 3490 Ngati v /10 Inpatint Patint Exprinc Survy NHS Ayrshir and Arran Copyright 2010 Bttr Togthr Scotland. All rights rsrvd. Pag 3

5 Sction 3: Rsults for car and tratmnt in NHS Ayrshir & Arran Ngativ Positiv Board Positiv Scotland Positiv I was abl to gt adquat pain rlif whn I ndd it. 31 Ngati v I had privacy whn bing xamind and tratd Ngati v I had privacy whn my condition and tratmnt was discussd Ngati v I got hlp with washing and drssing whn I ndd it Ngati v I got hlp with ating and drinking whn I ndd it Ngati v Bfor moving wards, a mmb staff xplaind what would happn Ngati v 11 7 Moving wards was wll managd Ngati v How did you fl about bing involvd in dcisions about your car? 3146 Ngati v Ovrall, how would you rat your car and tratmnt during your stay in hospital? 3517 Ngati v /10 Inpatint Patint Exprinc Survy NHS Ayrshir and Arran Copyright 2010 Bttr Togthr Scotland. All rights rsrvd. Pag 4

6 Sction 4: Rsults for doctors in NHS Ayrshir & Arran Ngativ Positiv Board Positiv Scotland Positiv Thr was nough tim to talk to th doctors Ngati v Doctors knw nough about my condition and tratmnt Ngati v Doctors xplaind th risks and bnfits of any tratmnt in a way I could undrstand Ngati v Doctors talkd in a way that hlpd m undrstand my condition and tratmnt Ngati v Doctors gav m clar xplanations about any oprations and procdurs (.g. what would happn, how I could xpct to fl) Ngati v Doctors told m how my opration or procdur had gon in a way I could undrstand Ngati v Doctors listnd to m if I had any qustions or concrns Ngati v As far as I was awar doctors washd/cland thir hands at appropriat tims Ngati v /10 Inpatint Patint Exprinc Survy NHS Ayrshir and Arran Copyright 2010 Bttr Togthr Scotland. All rights rsrvd. Pag 5

7 Sction 4 (continud): Rsults for nurss and staff ovrall in NHS Ayrshir & Arran Ngativ Positiv Board Positiv Scotland Positiv Thr was nough tim to talk to th nurss Ngati v Nurss knw nough about my condition and tratmnt Ngati v Nurss talkd in a way that hlpd m undrstand my condition and tratmnt Ngati v Nurss gav m clar xplanations about any oprations and procdurs (.g. what would happn, how I could xpct to fl) Ngati v Nurss listnd to m if I had any qustions or concrns Ngati v As far as I was awar nurss washd/cland thir hands at appropriat tims Ngati v How much do you agr or disagr that staff workd wll togthr in organising your car? 3415 Ngati v Ovrall, how would you rat all th staff who you cam into contact with? 3499 Ngati v /10 Inpatint Patint Exprinc Survy NHS Ayrshir and Arran Copyright 2010 Bttr Togthr Scotland. All rights rsrvd. Pag 6

8 Sction 5: Rsults for laving hospital in NHS Ayrshir & Arran Ngativ Positiv Board Positiv Scotland Positiv I was happy with how long I had to wait around whn I was told I could go hom Ngati v I was givn hlp with arranging transport Ngati v I undrstood who to contact if I had any qustions aftr laving hospital Ngati v I was told about any dangr signals to watch for whn I got hom. 28 Ngati v I was givn advic on how to look aftr myslf Ngati v I was confidnt that any hlp I ndd had bn arrangd for whn I got hom Ngati v I undrstood what my mdicins wr for Ngati v I undrstood how and whn to tak my mdicins Ngati v I undrstood th possibl sid ffcts and what to do if I had any concrns Ngati v Ovrall, how would you rat th arrangmnts mad for you laving hospital Ngati v /10 Inpatint Patint Exprinc Survy NHS Ayrshir and Arran Copyright 2010 Bttr Togthr Scotland. All rights rsrvd. Pag 7

9 Sction 6: Ovrall rsults for NHS Ayrshir & Arran Ngativ Positiv Board Positiv Scotland Positiv I was tratd with rspct Ngati v I was tratd with car Ngati v I got th bst tratmnt for my condition Ngati v I trustd th popl looking aftr m Ngati v I undrstood what was happning to m Ngati v I was as physically comfortabl as I could xpct to b Ngati v I was confidnt I could look aftr myslf whn I lft hospital Ngati v /10 Inpatint Patint Exprinc Survy NHS Ayrshir and Arran Copyright 2010 Bttr Togthr Scotland. All rights rsrvd. Pag 8

10 Sction 7: Top fiv rsults for NHS Ayrshir & Arran In this sction w prsnt th top fiv ratd qustions from th survy. Ths ar th qustions with th highst prcntag scor. Ngativ Positiv Board Positiv Scotland Positiv I undrstood how and whn to tak my mdicins Ngati v I had privacy whn bing xamind and tratd Ngati v I undrstood what my mdicins wr for Ngati v Th main ward or room I stayd in was clan Ngati v Did th information you wr givn bfor attnding hospital hlp you undrstand what would happn? 11 Ngati v /10 Inpatint Patint Exprinc Survy NHS Ayrshir and Arran Copyright 2010 Bttr Togthr Scotland. All rights rsrvd. Pag 9

11 Sction 8: Bottom fiv rsults for NHS Ayrshir & Arran In this sction w prsnt th bottom fiv ratd qustions from th survy. Ths ar th qustions with th highst prcntag ngativ scor. Ngativ Positiv Board Positiv Scotland Positiv I was not bothrd by nois Ngati v In th Emrgncy Dpartmnt / Accidnt and Emrgncy, I was told how long I would hav to wait Ngati v I knw who was in charg of th ward Ngati v I was happy with how long I had to wait around whn I was told I could go hom Ngati v I was told about any dangr signals to watch for whn I got hom. 28 Ngati v /10 Inpatint Patint Exprinc Survy NHS Ayrshir and Arran Copyright 2010 Bttr Togthr Scotland. All rights rsrvd. Pag 10

12 Was your most rcnt hospital stay plannd in advanc or an mrgncy? Information Qustions: Srvic Provision Was your most rcnt hospital stay plannd in advanc or an mrgncy? 62 of ndnts wr admittd as waiting list or plannnd and 38 of ndnts wr admittd on mrgncy or urgnt Waiting list or plannd in advanc Emrgncy or urgnt Rspons During your most rcnt stay in hospital did you shar a room or bay with mmbrs of th opposit sx? During your most rcnt stay in hospital did you shar a room or bay with mmbrs of th opposit sx? No 21 of ndnts said ys and 79 of ndnts said no. Ys Rspons During your tim in hospital wr you in a High dpndncy unit? During your tim in hospital wr you in a High dpndncy unit? 17 of ndnts said ys 83 of ndnts said no No Ys Rspons 2009/10 Inpatint Patint Exprinc Survy NHS Ayrshir and Arran Copyright 2010 Bttr Togthr Scotland. All rights rsrvd. Pag 11

13 During your tim in hospital wr you in an intnsiv car unit? Information Qustions: Srvic Provision (continud) During your tim in hospital wr you in an intnsiv car unit? 8 of ndnts said ys 92 of ndnts said no No Ys Rspons 2009/10 Inpatint Patint Exprinc Survy NHS Ayrshir and Arran Copyright 2010 Bttr Togthr Scotland. All rights rsrvd. Pag 12

14 Ar you mal or fmal? Information Qustions: Dmographics and Halth Ar you mal or fmal? 43 of ndnts wr mals and 57 of ndnts wr fmals Fmal Mal Rspons What is your ag last birthday? What is your ag last birthday? 6 wr btwn ags 16 and wr btwn ags 35 and wr btwn ags 50 and 64 and 52 wr 65 yars and abov Rspons How would you rat your halth in gnral? 14 ndd that thy considr thir halth to b good 42 ndd that thy considr thir halth to b fair and 45 ndd that thy considr thir halth to b poor How would you rat your halth in gnral? Good Fair Poor Rspons 2009/10 Inpatint Patint Exprinc Survy NHS Ayrshir and Arran Copyright 2010 Bttr Togthr Scotland. All rights rsrvd. Pag 13

15 Ar your day-to-day activitis limitd bcaus of a halth problm or disability which has lastd, or is xpctd to last, at last 12 months? Information Qustions: Dmographics and Halth (continud) Ar your day-to-day activitis limitd bcaus of a halth problm or disability which has lastd, or is xpctd to last, at last 12 months? 35 said thy wr limitd a lot 29 said thy limitd a littl and 35 said thy wrn't limitd Not limitd Limitd a littl Limitd a lot Rspons 2009/10 Inpatint Patint Exprinc Survy NHS Ayrshir and Arran Copyright 2010 Bttr Togthr Scotland. All rights rsrvd. Pag 14

16 AN OFFICIAL STATISTICS PUBLICATION FOR SCOTLAND Official and National Statistics ar producd to high profssional standards st out in th Cod of Practic for Official Statistics at Both undrgo rgular quality assuranc rviws to nsur that thy mt customr nds and ar producd fr from any political intrfrnc. Statistics assssd, or subjct to assssmnt, by th UK Statistics Authority carry th National Statistics labl, a stamp of assuranc that th statistics hav bn producd and xplaind to high standards and that thy srv th public good. Furthr information about Official and National Statistics can b found on th UK Statistics Authority wbsit at SCOTTISH GOVERNMENT STATISTICIAN GROUP Our Aim To provid rlvant and rliabl information, analysis and advic that mt th nds of govrnmnt, businss and th popl of Scotland. For mor information on th Statistician Group, plas s th Scottish Govrnmnt wbsit at Corndnc and nquiris Amndmnts and nquiris on analysis in this publication should b addrssd to: Richard Dobbi Principal Information Analyst Information Srvics Division(ISD) 1 South Gyl Crscnt Edinburgh EH12 9EB Tlphon: (0131) NSS.isdinpatsurvy@nhs.nt Gnral nquiris can b addrssd to Dr Imlda Hamtz Snior Social Rsarchr Analytical Srvics Division Scottish Govrnmnt St Andrws Hous, Rgnt Road Edinburgh EH1 3DG Tlphon: (0131) Imlda.Hamtz@scotland.gsi.gov.uk Furthr contact dtails, -mail addrsss and dtails of prvious and forthcoming publications can b found on th Scottish Govrnmnt Wbsit at Complaints and suggstions If you ar not satisfid with our srvic, plas writ to th Chif Statistician, Mr Rob Wishart, 1N.04, St Andrws Hous, Edinburgh, EH1 3DG, Tlphon: (0131) , -mail rob.wishart@scotland.gsi.gov.uk. W also wlcom any commnts or suggstions that would hlp us to improv our standards of srvic. ScotStat If you would lik to b consultd about nw or xisting statistical collctions or rciv notification of forthcoming statistical publications, plas rgistr your intrst on th Scottish Govrnmnt ScotStat wbsit at Crown Copyright Brif xtracts from th Crown Copyright matrial in this publication may b rproducd providd th sourc is fully acknowldgd.