Introduction. Director Personnel & Professional Services Norbert van Heijst - NXP Semiconductors

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2 Introduction Director Personnel & Professional Services Norbert van Heijst - NXP Semiconductors National Sales Director Rob van de Ven, Hays Corporate Accounts 2

3 Global overview Hays 3

4 HAYS RESOURCE MANAGEMENT MSP RPO VMS Consultancy Resourcing Scan Workforce Scan Contractmanagement Brokering In the different countries Hays manages about 75 MSP/RPO contracts 4

5 BUSINESS CASE - NXP SEMICONDUCTORS Introduction by Norbert van Heijst About NXP Semiconductors: History (old Philips Semiconductors) Line of Business NXP New owners (venture capitalist) launched saving programs High demand within NXP for temporary high end /niche experts Orientation process on new solutions MSP vendors Selection Process selection of Hays Chosen MSP Model 5

6 Onsite MSP Technical Support VMS Tier 1 Hays Preferred Supplier Preferred Supplier Preferred Supplier Tier 2 Approved Supplier Approved Supplier Approved Supplier Approved Supplier Candidates 6

7 END TO END WORKFLOW requisition recruit screen engage onboard manage invoice offboard 7

8 Stakeholder management Question: What resistance are you experiencing within your organization when talking about a MSP solution? 8

9 Stakeholder Resistance Commonly heard feedback from internal stakeholders and how it was managed: Fear of losing control/influence Fear of losing flexibility Fear of losing of quality Fear losing contact with suppliers Fear of losing suppliers Fear of exposure to senior management about existing high rates Fear of being charged more (because of the uplift for MSP) who is paying? Why could a MSP achieve cost savings and we could not? Creative hiring via expensive SOW projects Commonly heard feedback from external stakeholders (suppliers) and how it was managed: Fear of losing business Fear of losing knowledge (on latest developments/future pipeline projects) Fear of losing influence 9

10 Stakeholder management at NXP Semiconductors Pre-contract & start up phase: Mapping of involved stakeholders Prepare internal & external communication plan (by NXP) Set up of NXP Steering Committee (members from senior management) Nominate NXP Board Member sponsor Planning workshops with relevant internal stakeholders (mixed group: positive & critical) Implementation phase: Realizing & Sharing Quick Wins Measure and share Client Satisfaction Execute cost saving programms contract renewals share results 10

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12 STAKEHOLDER MANAGEMENT Before Transition BUY-IN During and after Transition NXP CPO Board NXP MSP Owner NXP MSP project manager Senior mngt HR PROC IT FIN R&D Department mngt Hiring leaders Setup Steerco Hays Implemtation team Hays Resource Desk 12

13 Business Case Targets NXP Hays results Centralizing procurement of external staffing Generate cost saving on current installed base en future hires Insight on total spend on External Staffing Generate MI on installed base Resourcing through a multi vendor sourcing model Finding the best consultant for the best price Take away Maverick Hires Transparency on hiring process for all parties involved Full compliancy on total installed base on both internal and external policies International rollout capabilities Streamline P2P 100 % centralized of R&D, Ops and IT 4,5 % cost saving on transfer of installed base 7,5 % cost saving on current installed base Support on monthly MI and monthly dashboard MI via VMS Established a PSL for R&D, Operations and IT with NXP stakeholders Created a marketplace with strict rate card Support for Resource desk by Hiring Managers VMS creates transparency to all users involved Full compliancy on total transferred installed base on both internal and external policies Succesfull rollouts to Germany, Austria and Belgium Solid P2P process, partly managed by Hays (PO process) 13

14 Questions? Thank you 14