DIGITAL GOVERNMENT TRANSFORMATION

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1 DIGITAL GOVERNMENT TRANSFORMATION Region Survey Data Analysis Public Sector Research Group October 2015

2 OVERVIEW NORDIC COUNTRIES Insights Top Digital driver Citizen demands Top 3 barriers 1. Security concerns 2. Too many competing priorities 3. Lack of understanding 95 percent of respondents find the transition to digital in terms of culture challenging the highest globally In stark contrast to the global view, agencies in the Region at any level do not see insufficient funding as one of the primary impediments to digital transformation Maturity (n=1202) (n=67) 26% 24% Digital Maturity Rating 60% 64% Early Developing Maturing 12% On the one hand, there is a demand for more agility, fewer rules and less political regulation and on the other hand, digitization is a highly political issue precisely because it concerns our entire way of running a society. Lars Frelle-Petersen, Director General, Danish Agency for Digitization

3 READINESS AND RESPONSE Have a clear and coherent digital strategy? 46% 57% 50 percent say that digital trends are improving their organization s ability to respond to threats and opportunities 52 percent say their digital capabilities are behind the private sector Objectives of digital strategy % agree 1. Increase efficiency 95% 82% Digital opportunity vs investment 91% 2. Improve customer/citizen experience and engagement, and transparency 2. Create or access valuable information or insights to improve decision making 88% 74% 44% 55% 4. Create or access valuable information or insights for innovation 69% 5. Fundamentally transform our organization processes and/or organization model 59% View digital technologies as an opportunity Increased investment in digital initiaves in the last fiscal Confident about organization's readiness to respond to digital trends Satisfied with organiation's current reaction to digital trends 34% 42% 22% 36% Disagree Neither agree nor disagree Agree 36% confident globally 37% satisfied globally

4 LEADERSHIP, WORKFORCE AND SKILLS 97% find workforce and skills to be a challenging area to manage in their organization s transition to digital 55% say that leadership understands digital trends and technologies 34% say that their leaders have sufficient skills to lead the organization s digital strategy Digital skills vs investment in workforce 34% 41% Empoyees have sufficient skills to execute organization's digital strategy Organizaion provides opportunities and resources to obtain the right skills Does a single person or group have the responsibility to oversee/manage your organization s digital strategy? Collaborative processes Workforce-skills lacking 40% 52% Yes, 43% Yes, 51% Entrepreneurial spirit Agility 49% 53% 48% 59% Business acumen 45% 42% User experience design 39% 45% Technological savviness 46%

5 CUSTOMER/CITIZEN-FOCUS 85% say that digital technologies and capabilities enable employees at their organization to work better with customers/citizens 88% say improving customer/citizen experience and transparency is an objective of their organization s digital strategy How are digital trends impacting your organization s customer/citizen service quality? What is the biggest driver of digital transformation? Improving, 85% Improving, 78% 11% 14% 19% 38% 37% 35% Customer/citizen demands Federal/central government directives Cost and budget pressures Others What is the level of customer/citizen involvement in co-creating digital services for your organization? 2% 52% 28% 18% 11% 53% 23% Don't know Low Neither high nor low High

6 CULTURE - INNOVATION, COLLABORATION, OPEN SOURCE, AGILE 96% find culture to be a challenging area to manage in their organization s transition to digital To what does your organization use open source technology to deliver digitally transformed services? Great 4% Moderate Great 5% Moderate 18% Is the transition to digital altering your organization s attitude towards risk? 26% 28% 46% 44% Collaborative culture Small 41% 2% 5% Digital trends are changing these dynamics within my organization: 17% Small 35% 82% say that digital technologies and capabilities enable employees at their organization to work better with other employees Don't know No 76% 28% 28% 67% globally say digital trends improve collaborative culture Innovative culture 4% 2% 24% 70% Don't know Degrading Neither improving nor degrading Improving 65% globally say digital trends improve innovative culture

7 PROCUREMENT 85% find procurement to be a challenging area to manage in their organization s transition to digital 84% say that government procurement needs to change significantly or very significantly to accommodate digital transformation say that they are satisfied with the community of vendors that currently serves the digital government marketplace Development of digital services Outsource d 18% In-house 10% Top 3 obstacles to better procurement practices in the digital age 1. Rules/regulations 1. Rules/regulations 2. Lack of flexibility 2. Lack of flexibility 3. Legacy contracts 3. Procurement skill sets In what ways does procurement need to change to enable digital transformation? Agile development process Less restrictive terms and conditions 36% 31% 43% 45% Modular development 20% 31% More open to small and medium-sized companies 19% Mixed (inhouse and contracted model) 72% Less control from the center Shorter contract periods 10% 10% 21%

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