Organizational Crisis Management
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1 Christian Reuter Emergent Collaboration Infrastructures Technology Design for Inter- Organizational Crisis Management Foreword by Prof. Dr. Volkmar Pipek and Prof. Dr. Volker Wulf ^ Springer Gabler
2 xiii Foreword Acknowledgements Abstract Content Overview List of Figures List of Tables Publications of the Author Abbreviations Part I: Foundations 1 1 Introduction Motivation Aims and Objectives Structure of the Work 5 2 Related Work Emergence, CSCW and Social Software Field of Application: Crisis Informatics and Emergency Management CSCW Applications for Inter-Organizational Collaboration Social Software for Emergent Civic Participation Infrastructures and Infrastructuring Research Potentials 20 3 Research Design Conceptual Background Research Setting Methods Summary 32 Part II: Selected Findings 33 4 Crisis 2.0: Towards a Systematization of Social Software Use < IJISCRAM > 35 v vii ix xi xiii xvii xix xxi xxv
3 xlv 4.1 Introduction Potential Social Software in Crisis Communication Literatur«; Review: Use of Social Software in Crisis Management Case Studies: Volcanic Eruption in Iceland and Love Parade Disaster Discussion Towards a Systematization of Social Software Use Summary and Conclusion 47 5 Empirical Perspective on Inter-Organizational Improvisation Work (CHI> Introduction Related Work: Improvisation and Information Technology in Crisis Management Research Field Methodology Results: Improvisation in Practice Discussion Supporting Improvisation Work in Inter-Organizational Crisis Management Conclusion 63 6 Composing Collaborative Information Quality (IJEV) Introduction Characterization of an Inter-Organizational Collaboration System Implications of Different Composition Functions Conclusion 76 7 Scenario A: Information and Expertise Sharing in Situation Assessment (JCSCW) Introduction Related Work Research Question and Approach Empirical Study on Information and Expertise Sharing Practices Supporting Information and Expertise Sharing Evaluation of ISAC and IOIR Discussion Conclusion Scenario B: Ad Hoc Participation in Mobile Collaboration (TOCHI> Introduction Related Work 110
4 8.3 Research Approach Empirical Study: Mobile Geo-Collaboration in Crisis Management Concept: Mobile Geo-Collaboration System (MoCo) Evaluation of MoCo Discussion and Conelusion Scenario C: Articulation Work in Mobile Reporting (EtscW Introduction Related Work Research Field Empirical Study A Semi-Structured Mobile Reporting Concept Implementation of a Mobile Reporting Application (MoRep) Evaluation of MoRep Discussion and Conelusion Perspective: Integrating Real and Virtual Emergent Volunteers (ISCRAM/WI) Introduction Research Outline Virtual Activities, Temporal Developments and Role Pattems Real Volunteers in the Perception of Emergency Services Supporting Collaboration between Real and Virtual Emergent Volunteers Conelusion 166 Part III: Analysis Empirical Results Work Processes and Responsibilities Work Practices and Infrastructures Implications Concepts and Artifacts Overview and Architecture Basic Infrastructure: Inter-Organizational Social Network (SiRena) Scenario A: Inter-Organizational Situation Assessment Client (ISAC) Scenario B: Mobile Collaboration Application (MoCo) Scenario C: Mobile Reporting Application (MoRep) Evaluation Basic Infrastructure: Awareness and Networking with SiRena 191 xv
5 xvi 13.2 Scenario A: Information Aggregation and Visualization with ISAC" Scenario B: Ad Hoc Participation and Collaboration with MoC'o Scenario C: Mobile Reporting and Articulation with MoRep Towards Emergent Collaboration Infrastructures Emergent Collaboration Practices Novel Concepts and Artifacts for Emergent Practices Effects of Emergent Collaboration Infrastructures Infrastructuring and Emergent Collaboration Summary 211 Appendix 215 Empirical Methods 217 A Scenario District A. Siegen-Wittgenstein (2010) 217 B Scenario District B: Rhein-Erft (2010) 219 C Interviews: Work Practices and IT Support ( ) 221 D Interviews: Mobile Collaboration and Reporting (2012) 223 E Evaluations: Inter-Organizational Situation Assessment (2011) 223 F Evaluations: Mobile Collaboration and Reporting (2012) 225 G Evaluations: Information and Expertise Sharing (2013) 226 References 229 Index 251
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