Problem Description Detail in ASAP Reason Reason Detail Problem Description

Transcription

1 Appearance Fabric Cover Abrasion Appearance Fabric Cover Color Transfer Appearance Fabric Cover Compression Marks Appearance Fabric Cover Crease/Folds Appearance Fabric Cover Customer Purchase Appearance Fabric Cover Cut/Hole/Puncture Appearance Fabric Cover Damaged By Frame Appearance Fabric Cover Damaged By Mech Appearance Fabric Cover Delivery Company Claim Appearance Fabric Cover Delivery Damage Appearance Fabric Cover Dirt Appearance Fabric Cover Fabric Separation Appearance Fabric Cover Fading Appearance Fabric Cover Fiber Migration Appearance Fabric Cover Fraying Appearance Fabric Cover Glue Appearance Fabric Cover Grease Appearance Fabric Cover In Home Damage Appearance Fabric Cover Missing Appearance Fabric Cover Misweave Appearance Fabric Cover Nap Loss Appearance Fabric Cover Odor Appearance Fabric Cover Particles Appearance Fabric Cover Pile Compression Appearance Fabric Cover Pilling Appearance Fabric Cover Rub Marks/Carton Damage Appearance Fabric Cover Scratches Appearance Fabric Cover Shading Appearance Fabric Cover Shipping Damage Appearance Fabric Cover Springs Popped Through Appearance Fabric Cover Urethane Finish Wear Appearance Fabric Cover Urethane Poor Adhesion Appearance Fabric Cover Vinyl Hardened Appearance Fabric Cover Welt Yarn Slippage Appearance Leather Cover Brand Mark 1 of 9 ASAP_Reason_Codes_and_Prob_Desc/

2 Appearance Leather Cover Bronzing Appearance Leather Cover Color Transfer Appearance Leather Cover Compression Marks Appearance Leather Cover Cracking Appearance Leather Cover Crease/Folds Appearance Leather Cover Customer Purchase Appearance Leather Cover Cut/Hole/Puncture Appearance Leather Cover Damaged By Frame Appearance Leather Cover Damaged By Mechanism Appearance Leather Cover Delivery Company Claim Appearance Leather Cover Delivery Damage Appearance Leather Cover Dirt Appearance Leather Cover Factory Repair Attempt Appearance Leather Cover Fading Appearance Leather Cover Finish Coming Off Appearance Leather Cover Glue Appearance Leather Cover Grain Match Appearance Leather Cover Grease Appearance Leather Cover In Home Damage Appearance Leather Cover Leather Tearing Appearance Leather Cover Missing Appearance Leather Cover Odor Appearance Leather Cover Open Scar Appearance Leather Cover Peeling Appearance Leather Cover Pin Holes/Fly Bites Appearance Leather Cover Rub Marks/Carton Damage Appearance Leather Cover Scars Appearance Leather Cover Scratches Appearance Leather Cover Scuffs Appearance Leather Cover Shading Appearance Leather Cover Shipping Damage Appearance Leather Cover Spewing Appearance Leather Cover Springs Popped Through Appearance Leather Cover Unhealed Scars Appearance Mattress Customer Purchase 2 of 9 ASAP_Reason_Codes_and_Prob_Desc/

3 Appearance Mattress Damaged By Mech Appearance Mattress Delivery Company Claim Appearance Mattress Delivery Damage Appearance Mattress Dirt Appearance Mattress Fraying Appearance Mattress Grease Appearance Mattress In Home Damage Appearance Mattress Missing Appearance Mattress Seam Failure Appearance Mattress Springs Popped Through Appearance Mattress Zipper Broken Appearance Nail Head Alignment Appearance Nail Head Bent Appearance Nail Head Customer Purchase Appearance Nail Head Delivery Company Claim Appearance Nail Head Delivery Damage Appearance Nail Head Finish Inconsistent Appearance Nail Head Missing Appearance Nail Head Shipping Damage Appearance Plastic/Rubber Cracked/Split Appearance Plastic/Rubber Customer Purchase Appearance Plastic/Rubber Finish Coming Off Appearance Plastic/Rubber Incorrect Finish Appearance Plastic/Rubber Missing Appearance Sewing Insufficient Seam Appearance Sewing Seam Failure Appearance Sewing Seam Failure Chaise Seat Appearance Sewing Seams Crooked Appearance Sewing Seam Slippage Appearance Sewing Velcro Attached Incorrectly Appearance Sewing Vent Came Out Appearance Sewing Wavy Welt Appearance Sewing Welt Cord Puncture Appearance Sewing Zipper Broken Appearance Show Wood Carton Damage 3 of 9 ASAP_Reason_Codes_and_Prob_Desc/

4 Appearance Show Wood Cracked Appearance Show Wood Customer Purchase Appearance Show Wood Delamination Appearance Show Wood Delivery Company Claim Appearance Show Wood Delivery Damage Appearance Show Wood Dented Appearance Show Wood Incorrect Finish Appearance Show Wood In Home Damage Appearance Show Wood Missing Appearance Show Wood Peeling Finish Appearance Show Wood Scratched Appearance Show Wood Scuffed Appearance Show Wood Shipping Damage Appearance Show Wood Split Appearance Show Wood Stain Migration Appearance Show Wood Tacky Finish Appearance Show Wood Uneven Finish Appearance Springs Broken Appearance Springs Cross Brace Coming Out Appearance Springs Customer Purchase Appearance Springs Missing Appearance Springs Pushed Thru Appearance Springs Squeaks Appearance Springs Stretched Appearance Tailoring Alignment Back Appearance Tailoring Alignment Legrest Appearance Tailoring Alignment Modular Appearance Tailoring Alignment Seam Appearance Tailoring Alignment Seat Appearance Tailoring Alignment Valance Appearance Tailoring Alignment Welt Appearance Tailoring Buttons Loose Appearance Tailoring Buttons Missing Appearance Tailoring Buttons Pulled Thru Appearance Tailoring Chaise Buckling 4 of 9 ASAP_Reason_Codes_and_Prob_Desc/

5 Appearance Tailoring Gaps Back To Back Appearance Tailoring Gaps Modular Appearance Tailoring Gaps Seat To Back Appearance Tailoring Gaps Seat To Seat Appearance Tailoring Loose/Wrinkled Appearance Tailoring Plaids Do Not Line Up Appearance Tailoring Poor Finish On Edges Appearance Tailoring Staples Appearance Tailoring Tack Strip Comfort Batting Corners Not Full Comfort Batting Customer Purchase Comfort Batting Flattened Out Comfort Batting Insufficient Comfort Batting Lumpy Comfort Batting Shifting Comfort Blown Fiber Corners Not Full Comfort Blown Fiber Customer Purchase Comfort Blown Fiber Damaged By Frame Comfort Blown Fiber Damaged By Mechanism Comfort Blown Fiber Flattened Out Comfort Blown Fiber Lumpy Comfort Blown Fiber Shifting Comfort Blown Fiber Springs Popped Through Comfort Blown Fiber Too Full Arm Comfort Blown Fiber Too Full Back Comfort Blown Fiber Underfilled Comfort Featherblend Corners Not Full Comfort Featherblend Customer Purchase Comfort Featherblend Damaged By Frame Comfort Featherblend Damaged By Mechanism Comfort Featherblend Flattened Out Comfort Featherblend Missing Comfort Featherblend Odor Comfort Featherblend Shifting Comfort Featherblend Springs Popped Through 5 of 9 ASAP_Reason_Codes_and_Prob_Desc/

6 Comfort Featherblend Underfilled Comfort Poly Attached Incorrectly Comfort Poly Customer Purchase Comfort Poly Damaged By Frame Comfort Poly Damaged By Mech Comfort Poly Delivery Company Claim Comfort Poly Flattened Out Comfort Poly Hard Comfort Poly Lumpy Comfort Poly Odor Comfort Poly Shifting Comfort Poly Soft Comfort Poly Springs Popped Through Function Bladder Customer Purchase Function Bladder Cut Or Puncture Function Bladder Damaged By Mech Function Bladder Leaking Function Bladder Missing Function Bladder Seam Failure Function Broken Fastener Missing Function Broken Fastener Sheared Bolt/Screw Function Broken Fastener Stripped Threads Function Electrical Bare Wires Function Electrical Battery Clip Broken Function Electrical Buttons Stick Function Electrical Cable Damage Function Electrical Connector Damaged Function Electrical Cracked Toggle Switch Function Electrical Customer Purchase Function Electrical Delivery Company Claim Function Electrical Delivery Damage Function Electrical In Home Damage Function Electrical Inoperable Function Electrical Melted Function Electrical Missing 6 of 9 ASAP_Reason_Codes_and_Prob_Desc/

7 Function Electrical Motor Inoperable Function Electrical Motor Noisy Function Electrical Motor Running Hot Function Electrical Operates Intermittent Function Electrical Overheated Function Electrical Smoking Function Electrical Wire Cut/Pinched Function Mechanism Alignment Function Mechanism Broken Function Mechanism Broken Rivets Function Mechanism Carpet Stains Function Mechanism Customer Purchase Function Mechanism Delivery Company Claim Function Mechanism Delivery Damage Function Mechanism Frame Bent Function Mechanism Incomplete Close Function Mechanism Incomplete Open Function Mechanism In Home Damage Function Mechanism Leans Function Mechanism Legrest Drifting Function Mechanism Legrest Dropping Function Mechanism Location Incorrect Function Mechanism Metal Parts Bent Function Mechanism Metal Parts Burred Function Mechanism Metal Parts Rusty Function Mechanism Metal Parts Separated Function Mechanism Missing Function Mechanism Noise-Clicking Function Mechanism Noise-Grinding Function Mechanism Noise-Squeaking Function Mechanism Operation Binding Function Mechanism Operation Erratic Function Mechanism Operation Loose Function Mechanism Operation Tight Function Mechanism Shipping Damage 7 of 9 ASAP_Reason_Codes_and_Prob_Desc/

8 Function Springs Broken Function Springs Cross Brace Coming Out Function Springs Customer Purchase Function Springs Missing Function Springs Squeaks Function Springs Stretched Function Wood Frame Alignment Back Function Wood Frame Alignment Legrest Function Wood Frame Alignment Seat Function Wood Frame Back Support Insufficient Function Wood Frame Broken Footrest Function Wood Frame Broken Joint Arm Function Wood Frame Broken Joint Back Function Wood Frame Broken Joint Seat Function Wood Frame Broken Legrest Function Wood Frame Cracked Arm Function Wood Frame Cracked Back Function Wood Frame Cracked Base Function Wood Frame Cracked Legrest Function Wood Frame Cracked Rocker Block Function Wood Frame Cracked Seat Function Wood Frame Customer Purchase Function Wood Frame Delivery Company Claim Function Wood Frame Delivery Damage Function Wood Frame In Home Damage Function Wood Frame Insufficient Glue Function Wood Frame Insufficient Wax Function Wood Frame Joint Broken Function Wood Frame Knot Function Wood Frame Missing Function Wood Frame Out Of Square Function Wood Frame Scratches Function Wood Frame Shipping Damage Function Wood Frame Split Function Wood Frame Squeaks 8 of 9 ASAP_Reason_Codes_and_Prob_Desc/

9 Incorrect From Production Cover Incorrect From Production Finish Incorrect From Production Mislabeled Incorrect From Production Option Incorrect From Production Part Incorrect From Production Side Sitting Incorrect From Production Size Incorrect From Production Style Incorrect From Production Thread Color Incorrect From Service Cover Incorrect From Service Finish Incorrect From Service Inside Or Outside Incorrect From Service Option Incorrect From Service Part Incorrect From Service Quantity Incorrect From Service Side Sitting Incorrect From Service Size Incorrect From Service Thread Color Incorrect Order Error Cover* Incorrect Order Error Finish* Incorrect Order Error Inside Or Outside* Incorrect Order Error Option* Incorrect Order Error Part* Incorrect Order Error Side Sitting* Incorrect Order Error Size* 9 of 9 ASAP_Reason_Codes_and_Prob_Desc/