DB-Direct Internet Global

Transcription

1 Glbal June 2015

2 System Requirements Dwnlad and installatin f Sun Java Cnfiguratin f Micrsft Internet Explrer Security Trusted sites Security settings Privacy Privacy actins Pp-up blcker Cmpatibility View settings Smart Card driver/sftware dwnlad and installatin Dwnlad Installatin fr Windws Vista / 7 Help Desks Cntact Details 2

3 System requirements Operating System: Vista / 7 Internet brwser: Micrsft Internet Explrer 7.x t 9.x Sun Java: List f cmpatibility (bth x64 and x86) G/D Smart Card Drivers: Authrizers and CSA Administratrs Questins and answers Which versin f the Windws perating system am I running? Find ut which versin f Internet Explrer yu are using. Which versin f Java d I have installed? 3

4 Dwnlad and installatin f Sun Java Bth necessary versins 64 and 32 bits are available by the Sun Java web site (click here). Fr Windws 64 Bit, please install bth 64 bits versin and 32 bits ne. Oracle highly recmmends users t uninstall all lder versins f Java frm yur system. Keeping ld and unsupprted versins f Java n yur system presents a serius security risk. Please remve all lder versins f Java frm yur PC and rebt the system befre prceeding t any upgrade f Java. Questins and answers NOTE: Please, ensure that yu are lgged int the PC with FULL administratin rights in rder t successfully cmplete the installatin f Java Sun. Which versin f Java d I have installed? Which are the cmpatible versins f Java? Oracle highly recmmend users uninstall all lder versins f Java frm yur system. Keeping ld and unsupprted versins f Java n yur system presents a serius security risk. 4

5 Internet Optins Frm the Start buttn pen the Internet Optins by the Cntrl Panel. 5

6 Security Trusted sites Add the address t the list f trusted sites 6

7 Security settings Reset nw the default security custm level fr the Trusted Sites zne t Lw 7

8 Privacy Privacy actins Frm the Privacy tab allw the use f ckies by selecting the Sites buttn then add db.cm t the allwed dmains list 8

9 Pp-up blcker Frm Privacy tab f the Internet Optin, turn n the Pp-up Blcker then click Settings and add db.cm t the allwed sites list, then select Lw: Allw pp-ups frm secure sites frm the Filter level drp-dwn menu Questins and answers Which versin f Internet Explrer am I using? 9

10 Cmpatibility View settings Using the latest versins f Micrsft Internet Explrer (IE10 and IE11) the submissin buttns des nt appears in DB-Direct. An additinal set-up is required t make cmpatible such versin f Internet Explrer. Select Cmpatibility View settings frm the drp-dwn list f the menu Tls 10

11 Input db.cm int the field Add this website: Add it t the Cmpatibility View list, and then Clse. 11

12 Additinal set-up fr Internet Explrer 11.x The additinal setting f the Brwser Mde t IE8 is als required. This can be dne with the functin F12 Develper Tls. 12

13 The functin F12 Develper Tls changed since the versin 10 f Internet Explrer. The Emulatin Tl (Ctrl+8) 13

14 Brwser Mdes are nt named any lnger. T access the mdes, start the F12 Develper Tls, click the Emulatin icn at the bttm, and chse Dcument Mde 8 14

15 Smart Card driver/sftware dwnlad and installatin Please DO NOT insert the dngle int the PC befre installing the Sftware/Driver. NOTE: Please ensure t have full administratin rights n the system in use befre prceed t the installatin prcedure. If in dubt, please apprach yur lcal IT supprt. D nt direct run the sftware, but save it in the lcal PC r in a netwrk drive. 15

16 Smart Card driver/sftware dwnlad and installatin The smart card drivers are available by accessing the electrnic bank service db-direct at the menu Sftware & dcumentatin>sftware>dwnlad and alternatively at the address: Please dwnlad and install bth the highlighted Driver/Sftware packages fr 64 bits systems 16

17 Please dwnlad and install bth the highlighted Driver/Sftware packages fr 32 bits systems 17

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19 Supprt Desks Eurpe Phne Number Austria +43(1) Belgium +32(2) Czech Republic France /6441 pa.ebl1@db.cm Germany (69) dbdi-supprt.deuba@ats.net Hungary +36(1) implementatin.hungary@db.cm Ireland eb.lndn@db.cm Italy eb.italy@db.cm Netherlands +31(20) e-access.dbnl@db.cm Pland +48(22) eb.pl@db.cm Prtugal +351(21) db-direct.prtugal@db.cm Russia +7(495) mscw.imps@db.cm Spain +34(93) eb-supprt.spain@db.cm Turkey Ukraine imps.kyiv@list.db.cm United Arab Emirates +971(2) ebl1.uae@db.cm United Kingdm eb.lndn@db.cm 19

20 Other Eurpean Cuntries Phne Number Middle East and Africa +44(20) Eurpe and Middle East Financial Institutins Helpdesk +44(20) Americas Phne Number Financial Institutins Crprate Custmers Brazil +55(11)

21 Asia Phne Number Financial Institutins China (21) ext 4020 (verseas call) Hng Kng India (Mumbai) India (New Delhi) India (Bangalre) India (Calcutta) India (Chennai) Indnesia +(62)(21) Japan +81(3) Krea +82(2) /12/4665 Malaysia +60 (3) Pakistan Ext. 241 Philippines +63 (2) Singapre Sri Lanka +94 (114) Taiwan +886 (2) /628 Thailand +66 (2) Vietnam +84(8)

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