Customer Testimonials Don t take our word for it, read what our customers have to say...

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1 Customer Testimonials Don t take our word for it, read what our customers have to say... ANDREA RICH Apollo Beach Office When Andrea Rich knocked on our door, we had no intention of letting CENTURY 21 list our house. However, Andrea won us over with her down to earth approach and sincere love of our home. From the beginning, Andrea was honest about being new to the business. At the time we were not confident that she would have the experience to sell on a higher end market. But Andrea proved us wrong. She was efficient, proactive and helpful throughout the time our house was listed. Furthermore, when the first buyer fell through, Andrea just pushed harder to find someone new. When we were hit by the hurricanes, Andrea and her husband came out in the storm to secure our home while we were out of town. And when Hurricane Frances was trying to prevent us from closing the next day, they were there again to help us clean up the damage and pack up the last of our things. Furthermore, we are not the only ones to commend Andrea on her efforts. Our neighbors commented on the tremendous job Andrea had done and the buyer s realtor told us that she wished all of the realtors she worked with were like Andrea. We will sincerely miss talking with Andrea now that our house is sold. We thank her for making our home selling experience a good one and trust that when we have real estate needs in the future, there is no doubt we will call on Andrea Rich. ~The Barnes Family For Your Finest Real Estate Experience...GUARANTEED!

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3 CENTURY 21 Quality Service Survey Individual Survey Results Agent: Andrea Rich Office: CENTURY 21 Beggins Enterprises 0% Transaction ID: Transaction Type: Seller Customer: Barry Allen & Cecelia Allen Property: 801 Islebay Dr Apollo Beach FL Close Date: 04/15/2014 Survey Completed Date: 04/23/ Score Overall, how would you rate your CENTURY 21 agent with regard to your recent property transaction? Regularly stayed in touch Knowledgeable about the market Understood what was important Resolution of any issue that arose Explaining the Agreement Managing the details from contract to close Overall, how would you rate the CENTURY 21 office you worked with (location, literature, Web site, etc.)? How likely are you to recommend your CENTURY 21 office and/or agent to a friend or colleague? How likely are you to use your CENTURY 21 office and/or agent in future property transactions, should the need arise? Andrea Rich goes above and beyond; she remains calm and collected and has the ability to resolve last minute crisis bringing closure to the sale for both buyer and seller (the buyer's agent (Steve Levi) acted like "chicken little) while Andrea remained calm problem solving. Andrea is intelligent, knows the market, advises her client is a true professional. Century 21 is lucky to have such an asset on your staff, she should be training new agents. KEY: 0-4 Dissatisfied Delighted N/A

4 CENTURY 21 Quality Service Survey Individual Survey Results Agent: Andrea Rich Office: CENTURY 21 Beggins Enterprises 0% Transaction ID: Transaction Type: Buyer Customer: Shuyan Cong & Hector Perez- Serrano Property: Whisling Wind Dr Riverview FL Close Date: 01/24/2014 Survey Completed Date: 02/01/ Score Overall, how would you rate your CENTURY 21 agent with regard to your recent property transaction? Regularly stayed in touch Knowledgeable about the market Understood what was important Resolution of any issue that arose Explaining the Agreement Managing the details from contract to close Overall, how would you rate the CENTURY 21 office you worked with (location, literature, Web site, etc.)? 5 How likely are you to recommend your CENTURY 21 office and/or agent to a friend or colleague? How likely are you to use your CENTURY 21 office and/or agent in future property transactions, should the need arise? very professional staff; top notch services KEY: 0-4 Dissatisfied Delighted N/A

5 CENTURY 21 Quality Service Survey Individual Survey Results Agent: Andrea Rich Office: CENTURY 21 Beggins Enterprises 0% Transaction ID: Transaction Type: Buyer Customer: Dumitru Florin Vasut Property: 8911 Turnstone Haven Pl Tampa FL Close Date: 12/06/2013 Survey Completed Date: 12/16/ Score Overall, how would you rate your CENTURY 21 agent with regard to your recent property transaction? Regularly stayed in touch Knowledgeable about the market Understood what was important Resolution of any issue that arose Explaining the Agreement Managing the details from contract to close Overall, how would you rate the CENTURY 21 office you worked with (location, literature, Web site, etc.)? How likely are you to recommend your CENTURY 21 office and/or agent to a friend or colleague? How likely are you to use your CENTURY 21 office and/or agent in future property transactions, should the need arise? KEY: 0-4 Dissatisfied Delighted N/A

6 CENTURY 21 Quality Service Survey Individual Survey Results Agent: Andrea Rich Office: CENTURY 21 Beggins Enterprises 99% Transaction ID: Transaction Type: Seller Customer: Jose & Antonia Hernandez Property: 638 Egret Haven Ln Riverview FL Close Date: 04/19/2013 Survey Completed Date: 05/17/ Score Overall, how would you rate your CENTURY 21 agent with regard to your recent property transaction? 9 Regularly stayed in touch Knowledgeable about the market Understood what was important Resolution of any issue that arose Explaining the Agreement Managing the details from contract to close Overall, how would you rate the CENTURY 21 office you worked with (location, literature, Web site, etc.)? 9 How likely are you to recommend your CENTURY 21 office and/or agent to a friend or colleague? 9 How likely are you to use your CENTURY 21 office and/or agent in future property transactions, should the need arise? KEY: 0-4 Dissatisfied Delighted N/A

7 CENTURY 21 Quality Service Survey Individual Survey Results Agent: Andrea Rich Office: CENTURY 21 Beggins Enterprises 0% Transaction ID: Transaction Type: Seller Customer: Eduardo Gonzalez & Cindy Muro Property: Ivy Flower Loop Riverview FL Close Date: 08/24/2012 Survey Completed Date: 09/03/ Score Overall, how would you rate your CENTURY 21 agent with regard to your recent property transaction? Regularly stayed in touch Knowledgeable about the market Understood what was important Resolution of any issue that arose Explaining the Agreement Managing the details from contract to close Overall, how would you rate the CENTURY 21 office you worked with (location, literature, Web site, etc.)? How likely are you to recommend your CENTURY 21 office and/or agent to a friend or colleague? How likely are you to use your CENTURY 21 office and/or agent in future property transactions, should the need arise? KEY: 0-4 Dissatisfied 5-7 Merely Satisfied 8- Delighted N/A Not asked

8 CENTURY 21 Quality Service Survey Individual Survey Results Agent: Andrea Rich Office: CENTURY 21 Beggins Enterprises 0% Transaction ID: Transaction Type: Seller Customer: John & Jennifer Urbano Property: 511 Sweetleaf Dr Brandon FL Close Date: 08/31/2012 Survey Completed Date: 09// Score Overall, how would you rate your CENTURY 21 agent with regard to your recent property transaction? Regularly stayed in touch Knowledgeable about the market Understood what was important Resolution of any issue that arose Explaining the Agreement Managing the details from contract to close Overall, how would you rate the CENTURY 21 office you worked with (location, literature, Web site, etc.)? How likely are you to recommend your CENTURY 21 office and/or agent to a friend or colleague? How likely are you to use your CENTURY 21 office and/or agent in future property transactions, should the need arise? I've had the pleasure of working with Andrea Rich on two occasions now and both have been top notch. She sold our property within days of listing which is amazing in today's market. She kept us well informed on all aspects of the selling and even spent the time to answer all my questions about the paperwork for the closing over the phone since we are now living out of town. I would highly recommend her to friends and family. She really deserves some kind of award! KEY: 0-4 Dissatisfied 5-7 Merely Satisfied 8- Delighted N/A Not asked

9 CENTURY 21 Quality Service Survey Individual Survey Results CLIENT HAS REQUESTED YOU CONTACT HIM/HER FOR A REFERAL Customer: Kisham Pandit Phone: panditkishan@hotmail.com Address: Laurel Brook Ct Agent: Andrea Rich Office: CENTURY 21 Beggins Enterprises 0% Transaction ID: Transaction Type: Buyer Customer: Kisham Pandit Property: Laurel Brook Cir Riverview FL Close Date: 05/07/2012 Survey Completed Date: 05/15/ Score Overall, how would you rate your CENTURY 21 agent with regard to your recent property transaction? Regularly stayed in touch Knowledgeable about the market Understood what was important Resolution of any issue that arose Explaining the Agreement Managing the details from contract to close Overall, how would you rate the CENTURY 21 office you worked with (location, literature, Web site, etc.)? How likely are you to recommend your CENTURY 21 office and/or agent to a friend or colleague? How likely are you to use your CENTURY 21 office and/or agent in future property transactions, should the need arise? One of the best agents I have ever met. Andrea is different, I see her as a friend now. Andrea made my dream come true. I always wanted a single family home. I had problems with Chase bank regarding my mortgage, Andrea came to rescue me, and refered myself to Homebanc. I was approved and now I own a home. I will always respect Andrea and will refer all my family and friends to her and I hope she attends my wedding. I hope this message is passed onto the top management, she deserves a promotion :-) KEY: 0-4 Dissatisfied 5-7 Merely Satisfied 8- Delighted N/A Not asked

10 CENTURY 21 Quality Service Survey Individual Survey Results Agent: Andrea Rich Office: CENTURY 21 Beggins Enterprises 0% Transaction ID: Transaction Type: Buyer Customer: Barry and Cecelia Allen Property: 1/112 12th Ave E Palmetto FL Close Date: 04/17/2012 Survey Completed Date: 05/15/ Score Overall, how would you rate your CENTURY 21 agent with regard to your recent property transaction? Regularly stayed in touch Knowledgeable about the market Understood what was important Resolution of any issue that arose Explaining the Agreement Managing the details from contract to close Overall, how would you rate the CENTURY 21 office you worked with (location, literature, Web site, etc.)? How likely are you to recommend your CENTURY 21 office and/or agent to a friend or colleague? How likely are you to use your CENTURY 21 office and/or agent in future property transactions, should the need arise? Andrea Rich is an asset to your organization, very professional and knowledgable. She is always in contact and available by phone, regardless of the time or day. You have an excellent employee and representative of your organization. KEY: 0-4 Dissatisfied 5-7 Merely Satisfied 8- Delighted N/A Not asked

11 CENTURY 21 Quality Service Survey Individual Survey Results Agent: Andrea Rich Office: CENTURY 21 Beggins Enterprises 0% Transaction ID: Transaction Type: Buyer Customer: Mathew and Jill Vanderpol Property: 5215 Point Harbor Ln Apollo Beach FL Close Date: 01/11/2012 Survey Completed Date: 01/31/ Score Overall, how would you rate your CENTURY 21 agent with regard to your recent property transaction? Regularly stayed in touch Knowledgeable about the market Understood what was important Resolution of any issue that arose Explaining the Agreement Managing the details from contract to close Overall, how would you rate the CENTURY 21 office you worked with (location, literature, Web site, etc.)? How likely are you to recommend your CENTURY 21 office and/or agent to a friend or colleague? How likely are you to use your CENTURY 21 office and/or agent in future property transactions, should the need arise? KEY: 0-4 Dissatisfied 5-7 Merely Satisfied 8- Delighted N/A Not asked

12 CENTURY 21 Quality Service Survey Individual Survey Results Agent: Andrea Rich Office: CENTURY 21 Beggins Enterprises 0% Transaction ID: Transaction Type: Seller Customer: Michael & Carla Fall Property: 806 Birdie Way Apollo Beach FL Close Date: 08/09/2011 Survey Completed Date: 08/29/ Score Overall, how would you rate your CENTURY 21 agent with regard to your recent property transaction? Regularly stayed in touch Knowledgeable about the market Understood what was important Resolution of any issue that arose Explaining the Agreement Managing the details from contract to close Overall, how would you rate the CENTURY 21 office you worked with (location, literature, Web site, etc.)? How likely are you to recommend your CENTURY 21 office and/or agent to a friend or colleague? How likely are you to use your CENTURY 21 office and/or agent in future property transactions, should the need arise? Andrea was always on top of every stage and problem. Always returned phone calls promptly and the same day. Always kept us informed of every step or problem that arose, would always try to go the extra mile to help and make any situation more easier for us. Made extra effort in helping stage the home for buyer appeal. Could not of found a better agent with so many special attrabutes. We had tryed a few before. Wonderful caring person and now a friend. KEY: 0-4 Dissatisfied 5-7 Merely Satisfied 8- Delighted N/A Not asked

13 CENTURY 21 Quality Service Survey Individual Survey Results CLIENT HAS REQUESTED YOU CONTACT HIM/HER FOR A REFERAL Customer: Javier Trejo & Berta Alvarez Phone: alvarezberta77@hotmail.com Address: Agent: Andrea Rich Office: CENTURY 21 Beggins Enterprises 0% Transaction ID: Transaction Type: Buyer Customer: Javier Trejo & Berta Alvarez Property: 1408 Atlantic Dr Ruskin FL Close Date: 06/02/2011 Survey Completed Date: 06/27/ Score Overall, how would you rate your CENTURY 21 agent with regard to your recent property transaction? Regularly stayed in touch Knowledgeable about the market Understood what was important Resolution of any issue that arose Explaining the Agreement Managing the details from contract to close Overall, how would you rate the CENTURY 21 office you worked with (location, literature, Web site, etc.)? How likely are you to recommend your CENTURY 21 office and/or agent to a friend or colleague? How likely are you to use your CENTURY 21 office and/or agent in future property transactions, should the need arise? andrea es una exelente persona y muy profesional en su trabajo nos hizo sentir en confianza asi que muchas gracias a CENTURY 21 por que tener A TAN EXELENTE PERSONA como lo es ANDREA KEY: 0-4 Dissatisfied 5-7 Merely Satisfied 8- Delighted N/A Not asked

14 Individual Survey Results Agent: Office: Andrea Rich CENTURY 21 Beggins Enterprises 0% Transaction ID: Transaction Type: Buyer Customer: Quality Dream Home Construction Property: Close Date: 1311 Casa Bonita Ave Ruskin FL /24/20 Survey Completed Date: 12/18/ Score Overall, how would you rate your CENTURY 21 agent with regard to your recent property transaction? Regularly stayed in touch Knowledgeable about the market Understood what was important Resolution of any issue that arose Explaining the Agreement Managing the details from contract to close Overall, how would you rate the CENTURY 21 office you worked with (location, literature, Web site, etc.)? How likely are you to recommend your CENTURY 21 office and/or agent to a friend or colleague? How likely are you to use your CENTURY 21 office and/or agent in future property transactions, should the need arise? Andrea Rich is the best Real Estate Agent I have ever worked with. I will definately be buying and selling more poroperties through her. Very pleasant to deal with, quick and very responsive and a Fine looking lady too. KEY: Dissatisfied Merely Satisfied Page 1 of 1 8- Delighted N/A Not asked

15 CENTURY 21 Quality Service Survey Individual Survey Results Agent:Andrea Rich Office:CENTURY 21 Beggins Enterprises 0% Transaction ID: Transaction Type: Seller Customer:Walter & Lynned Bucher Property:14 Barclay Wood Dr Ruskin FL Close Date: 01/27/2011 Survey Completed Date: 02/08/2011 Survey Type:Online Score Overall, how would you rate your CENTURY 21 agent with regard to your recent property transaction? Regularly stayed in touch Knowledgeable about the market Understood what was important Resolution of any issue that arose Explaining the Agreement Managing the details from contract to close Overall, how would you rate the CENTURY 21 office you worked with (location, literature, Web site, etc.)? How likely are you to recommend your CENTURY 21 office and/or agent to a friend or colleague? How likely are you to use your CENTURY 21 office and/or agent in future property transactions, should the need arise? Andrea was always very professional and friendly. She called me frequently, even if it was to let me know she had no news. It was an extremely long process and she never lost any self-control, even though we may have been pushed to the limit many times. It is such a welcome relief knowing there are still sales professionals out there such as Andrea. We definitely would recommend her to others looking in the area. KEY: 0-4 Dissatisfied 5-7 Merely Satisfied 8- Delighted N/A Not asked

16 Individual Survey Results Agent: Office: Andrea Rich CENTURY 21 Beggins Enterprises 0% Transaction ID: Transaction Type: Buyer Customer: David and Nancy Setford Property: Close Date: 706 Parker Den Dr Ruskin FL /05/20 Survey Completed Date: 11/30/ Score Overall, how would you rate your CENTURY 21 agent with regard to your recent property transaction? Regularly stayed in touch Knowledgeable about the market Understood what was important Resolution of any issue that arose Explaining the Agreement Managing the details from contract to close Overall, how would you rate the CENTURY 21 office you worked with (location, literature, Web site, etc.)? How likely are you to recommend your CENTURY 21 office and/or agent to a friend or colleague? How likely are you to use your CENTURY 21 office and/or agent in future property transactions, should the need arise? In our opinion, Andrea Rich went above and beyond our expectations for a real estate agent. She showed a genuine interest in our needs and wants. She is very knowlegable in her business and in the areas we were looking to purchase. She was always available, always called us back, always answered our questions and was always there. She was not only our real estate agent but also became a wonderful friend. She did not end her relationship with us with the closing on our new home. She is an outstanting agent! KEY: Dissatisfied Merely Satisfied Page 1 of 1 8- Delighted N/A Not asked

17 Individual Survey Results Agent: Office: Andrea Rich CENTURY 21 Beggins Enterprises 0% Transaction ID: Transaction Type: Buyer Customer: David and Nancy Setford Property: Close Date: 706 Parker Den Dr Ruskin FL /05/20 Survey Completed Date: 11/30/ Score Overall, how would you rate your CENTURY 21 agent with regard to your recent property transaction? Regularly stayed in touch Knowledgeable about the market Understood what was important Resolution of any issue that arose Explaining the Agreement Managing the details from contract to close Overall, how would you rate the CENTURY 21 office you worked with (location, literature, Web site, etc.)? How likely are you to recommend your CENTURY 21 office and/or agent to a friend or colleague? How likely are you to use your CENTURY 21 office and/or agent in future property transactions, should the need arise? In our opinion, Andrea Rich went above and beyond our expectations for a real estate agent. She showed a genuine interest in our needs and wants. She is very knowlegable in her business and in the areas we were looking to purchase. She was always available, always called us back, always answered our questions and was always there. She was not only our real estate agent but also became a wonderful friend. She did not end her relationship with us with the closing on our new home. She is an outstanting agent! KEY: Dissatisfied Merely Satisfied Page 1 of 1 8- Delighted N/A Not asked

18 Individual Survey Results Agent: Office: Andrea Rich CENTURY 21 Beggins Enterprises 96% Transaction ID: Transaction Type: Seller Customer: Walter and Patricia Pickwell Property: Close Date: 430 Islebay Dr Apollo Beach FL /08/20 Survey Completed Date: 05/07/ Score Overall, how would you rate your CENTURY 21 agent with regard to your recent property transaction? Regularly stayed in touch Knowledgeable about the market Understood what was important Resolution of any issue that arose Explaining the Agreement Managing the details from contract to close Overall, how would you rate the CENTURY 21 office you worked with (location, literature, Web site, etc.)? How likely are you to recommend your CENTURY 21 office and/or agent to a friend or colleague? How likely are you to use your CENTURY 21 office and/or agent in future property transactions, should the need arise? NA NA NA NA Andrea was most cooperative with all issues given the circumstance that we were out of state. KEY: Dissatisfied Merely Satisfied Page 1 of 1 8- Delighted N/A Not asked

19 Individual Survey Results Agent: Office: Andrea Rich CENTURY 21 Beggins Enterprises 0% Transaction ID: Transaction Type: Buyer Customer: Michael and Carla Fall Property: Close Date: 428 Island Water Way Apollo Beach FL /28/20 Survey Completed Date: 06/22/ Score Overall, how would you rate your CENTURY 21 agent with regard to your recent property transaction? Regularly stayed in touch Knowledgeable about the market Understood what was important Resolution of any issue that arose Explaining the Agreement Managing the details from contract to close Overall, how would you rate the CENTURY 21 office you worked with (location, literature, Web site, etc.)? How likely are you to recommend your CENTURY 21 office and/or agent to a friend or colleague? How likely are you to use your CENTURY 21 office and/or agent in future property transactions, should the need arise? KEY: Dissatisfied Merely Satisfied Page 1 of 1 8- Delighted N/A Not asked

20 Individual Survey Results Agent: Office: Andrea Rich CENTURY 21 Beggins Enterprises 0% Transaction ID: Transaction Type: Seller Customer: Yoanka Cobas Property: Close Date: Lake Lanier Dr Riverview FL //2009 Survey Completed Date: 08/03/ Score Overall, how would you rate your CENTURY 21 agent with regard to your recent property transaction? Regularly stayed in touch Knowledgable about the market Understood what was important Resolution of any issue that arose Explaining the Agreement Managing the details from contract to close Overall, how would you rate the CENTURY 21 office you worked with (location, literature, Web site, etc.)? How likely are you to recommend your CENTURY 21 office and/or agent to a friend or colleague? How likely are you to use your CENTURY 21 office and/or agent in future property transactions, should the need arise? KEY: Dissatisfied Merely Satisfied Page 1 of 1 8- Delighted N/A Not asked

21 Individual Survey Results Agent: Office: Andrea Rich CENTURY 21 Beggins Enterprises 0% Transaction ID: Transaction Type: Seller Customer: Jeffery and Diane Kuhn Property: Close Date: 812 Barclay Wood Dr Ruskin FL /30/2009 Survey Completed Date: 08/17/ Score Overall, how would you rate your CENTURY 21 agent with regard to your recent property transaction? Regularly stayed in touch Knowledgable about the market Understood what was important Resolution of any issue that arose Explaining the Agreement Managing the details from contract to close Overall, how would you rate the CENTURY 21 office you worked with (location, literature, Web site, etc.)? How likely are you to recommend your CENTURY 21 office and/or agent to a friend or colleague? How likely are you to use your CENTURY 21 office and/or agent in future property transactions, should the need arise? Andrea Rich is by far one of the best agents I have ever worked with.always takes time out to help in any way possible.very well spoken and very well mannered.a real pleasure to do business with. KEY: Dissatisfied Merely Satisfied Page 1 of 1 8- Delighted N/A Not asked

22 Individual Survey Results Agent: Office: Andrea Rich CENTURY 21 Beggins Enterprises 0% Transaction ID: Transaction Type: Seller Customer: Ahmad Sahraeean Property: Close Date: 808 Barclay Wood Dr Ruskin FL /21/2009 Survey Completed Date: 09/08/ Score Overall, how would you rate your CENTURY 21 agent with regard to your recent property transaction? Regularly stayed in touch Knowledgable about the market Understood what was important Resolution of any issue that arose Explaining the Agreement Managing the details from contract to close Overall, how would you rate the CENTURY 21 office you worked with (location, literature, Web site, etc.)? How likely are you to recommend your CENTURY 21 office and/or agent to a friend or colleague? How likely are you to use your CENTURY 21 office and/or agent in future property transactions, should the need arise? KEY: Dissatisfied Merely Satisfied Page 1 of 1 8- Delighted N/A Not asked

23 Individual Survey Results Agent: Office: Amanda Rich CENTURY 21 Beggins Enterprises 0% Transaction ID: Transaction Type: Buyer Customer: Miguel and Carrie Ortiz Property: Close Date: Whitney Meadow Way Riverview FL /08/2009 Survey Completed Date: /27/ Score Overall, how would you rate your CENTURY 21 agent with regard to your recent property transaction? Regularly stayed in touch Knowledgeable about the market Understood what was important Resolution of any issue that arose Explaining the Agreement Managing the details from contract to close Overall, how would you rate the CENTURY 21 office you worked with (location, literature, Web site, etc.)? How likely are you to recommend your CENTURY 21 office and/or agent to a friend or colleague? How likely are you to use your CENTURY 21 office and/or agent in future property transactions, should the need arise? KEY: Dissatisfied Merely Satisfied Page 1 of 1 8- Delighted N/A Not asked

24 Individual Survey Results Agent: Office: Andrea Rich CENTURY 21 Beggins Enterprises 0% Transaction ID: Transaction Type: Seller Customer: Osvaldo and Brunilda Rentas Property: Close Date: Cattail Shore Ln Riverview FL /09/2009 Survey Completed Date: 11/02/ Score Overall, how would you rate your CENTURY 21 agent with regard to your recent property transaction? Regularly stayed in touch Knowledgeable about the market Understood what was important Resolution of any issue that arose Explaining the Agreement Managing the details from contract to close Overall, how would you rate the CENTURY 21 office you worked with (location, literature, Web site, etc.)? How likely are you to recommend your CENTURY 21 office and/or agent to a friend or colleague? How likely are you to use your CENTURY 21 office and/or agent in future property transactions, should the need arise? KEY: Dissatisfied Merely Satisfied Page 1 of 1 8- Delighted N/A Not asked