100% Local Banking MEMBERS REPORT 2014

Transcription

1 100% Local Banking MEMBERS REPORT 2014

2 Contnts Summarisd Financial Rport Ky Statistics 2 Chairman and CEO s Rport Highlights 6 Customr Storis 16 Consolidatd Statmnt of Profit or Loss and Othr Comprhnsiv Incom 22 Consolidatd Statmnt of Financial Position 23 Consolidatd Statmnt of Cash Flows 24 Indpndnt Auditor s Rport 25 youtub.com/ Our Mission To build and nhanc rlationships with customrs to nabl thm to mak rwarding financial choics. Our Vision To b th financial institution of choic to th popl in th rgions in which Hum oprats. Our Valus Compassionat RspctFUL AspirationAL W sk to undrstand and support th nds and goals of customrs, ach othr and th community. W ar inclusiv and will act fairly, honstly and with intgrity with considration for othrs. W mpowr and challng ach othr to dlivr oprational xcllnc and will striv to improv vrything w do. CommitTED W work togthr as a tam with ddication and loyalty to our organisation and tak rsponsibility for our actions. Rsponsiv W act with purpos, conviction and courag to dlivr in a timly mannr.

3 Ky Statistics 58,000 Customrs Chairman and CEO s Rport 03 $4m Oprating Profit Bfor Tax 92% Customr Satisfaction (Roy Morgan Rsarch) Total Dposits $827m 76% Employ Engagmnt (Hay Group) Total Loans and Advancs $672m Nt Loan Approvals $127m $903m Total Assts Michal Gobl, Chairman Andrw Saxby, CEO At Hum, w s th potntial in th idas, drams and dsirs of popl in th rgion and w v hlpd thm for narly 60 yars. Rviw of Oprations Th 2013 / 2014 financial yar rprsntd a vry strong yar for Hum. Hum continud to provid outstanding customr srvic that saw incrass in both th numbr of popl banking with Hum and th numbr of accounts thy obtaind from Hum. What a fitting way to bring 59 yars as a building socity to a clos and wlcom th nw bginning as Hum Bank. Oprating profit bfor fair valu adjustmnts was unchangd at $4.250m dspit th rcord low cash rat that prvaild for narly th whol yar. Hum s customrs continu to rat Hum xtrmly highly with a satisfaction rating of 92.3% as at 30 Jun 2014 according to Roy Morgan Rsarch. Employs also rat Hum highly with a Staff Engagmnt ratio of 76% masurd by th Hay Group xcding its Global High Prforming Indx for th scond yar running. providd by customrs confirms th Hay Group survy rsults that Hum has a happy and committd workforc. Profit is th fifth masur, masurd by th fficincy ratio Cost to Incom, not in absolut trms. Hum spnds 81.8 cnts of vry dollar it arns in providing srvics to customrs (virtually unchangd from 81.6 in 2012/13). As prparations for Hum s convrsion to a bank progrssd, an opportunity aros to scur Hum s long trm futur at its traditional Oliv Strt location. Hum acquird an adjoining proprty which will b mad availabl for las until rdvlopmnt plans ar dvlopd and finalisd. Profitability & Growth Hum s oprating profit bfor fair valu adjustmnts was unchangd at $4.250m ($4.248m th prvious yar). Th total comprhnsiv incom, nt of tax of $3.000m was also unchangd from th prvious yar ($2.995m) and is a strong rsult for Hum and its customrs. Th high customr and staff satisfaction ratings should com as no surpris; thy ar two of th fiv masurs that Hum has adoptd to rcognis succss. Thr of th masurs rlat to customrs (th numbr of customrs and both th numbr and valu of th products thy hav) and improvmnts in all thr masurs confirm th Roy Morgan findings. Staff Engagmnt is th fourth masur and a rgular flow of unsolicitd positiv fdback Dspit rcord low intrst rats, loan nquiry was subdud for most of th yar and nt loan approvals wr 6% lowr than th prvious yar. Th combind impact of lowr loan approvals and xisting borrowrs continuing to mak additional rpaymnts to rduc thir loan balancs mant that total loan balancs finishd th yar $4.6m lowr than th prvious yar. Dspit not nding dposit growth to fund loan growth,

4 Chairman and CEO s Rport continud 05 Michal Gobl Chairman Hnri Cruddas Dputy Chairman Ulf Ericson Hum continud to offr comptitiv dposit rats to its customrs rcognising that many of thm rly on incom from thir dposits. Total dposit balancs incrasd by $17.9m and fundd th incras in total assts to $903.1m at yar nd ($883.9m at Jun 2013). Oprating xpnss incrasd by 4% in comparison to th prvious financial yar, howvr mor than half of this incras was in xpnss ithr dirctly or indirctly rlating to th Company changing its nam to Hum Bank Limitd. Som of th incrasd costs would hav bn incurrd anyway; nw uniforms would hav bn issud to staff a yar arlir if not for th pnding chang in nam and branch signag is updatd on a priodic basis to rflct changs in th way Hum displays its nam. Having a long lad-tim from whn mmbrs approvd th chang in nam to it actually occurring allowd stocks of stationry and othr brandd matrial to b run down, minimising th cost of convrsion. Othr xpnss wr incurrd in stablishing a facility that allows Hum to participat in th Rsrv Bank of Australia s Rpurchas oprations. This facility furthr nhancs Hum s ability to rspond to markt fluctuations and rducs Hum s xposur to liquidity risk. Th combination of modst asst growth and a rasonabl lvl of profit causd th capital adquacy ratio to incras from 14.80% to 15.13% during th financial yar. Hum s capital adquacy ratio, a masur of financial strngth, continus to b wll abov th rquirmnts st by th Australian Prudntial Rgulatory Authority (APRA) from 1 January Looking Forward Nationally, th Rsrv Bank is flagging no immdiat or drastic changs to intrst rats and th Australian conomy is xpctd to continu to grow at a slightly blow avrag pac. Th aras in which Hum oprats wr largly unaffctd by th mining boom and mor rcnt contraction; thrfor local conomic growth is xpctd to continu to b masurd and stady. Against that backdrop, Hum is vry wll positiond. Hum saw an incras in th numbr of popl banking with it during 2013/14 and popl in Wangaratta and Wagga in particular, whr Hum is still rlativly nw and unknown, rcognisd th valu and convninc that Hum provids. Early indications ar that th rspons to th chang to Hum Bank is what th Board xpctd it to b; vn mor popl ar rsponding to th sam grat valu proposition than bfor. Hum s products and srvic dlivry will continu to b rfind to provid vn mor valu to customrs; nsuring Hum s growth prospcts as Hum Bank. Board Changs Aftr sixtn months as Chairman, which includd th Annual Gnral Mting at which mmbrs approvd a chang in nam to Hum Bank Limitd, Stuart Gilchrist rsignd from that offic in Novmbr Mr Gilchrist continud as a Dirctor until Fbruary 2014 to provid continuity and support for Michal Gobl who was lctd as Chairman at th Novmbr Board mting. In anticipation of Mr Gilchrist s dpartur aftr 7 yars as dirctor, th Board r-appointd Hnritta Cruddas to th Board and lctd hr as Dputy Chairman in Novmbr Mrs Dnis Osborn advisd th Board of hr intntion to rtir aftr Hum bcam a bank and hr rsignation took ffct on 21 August 2014; immdiatly aftr th 2014 Financial Accounts had bn approvd by th Board. Mrs Osborn srvd as a dirctor for 7 yars and blivd that th milston of Hum bcoming a bank was an appropriat tim for hr to stp down from that rol. Th dirctors hav an obligation to nsur that th Board as a whol has th full rang of skills and xprinc rquird of an Australian Bank and, notwithstanding that thr ar thr nomins sking lction to th two vacant dirctor positions on th Board, agrd to fill that casual vacancy by appointing Mrs Kay Thawly to th Board following Mrs Osborn s rsignation on 21 August Mmbrs will lct two dirctors from th thr candidats standing for lction and th rsults will b announcd at th 2014 Annual Gnral Mting. Mmbrs will b askd to confirm th appointmnts of Ms Hnritta Cruddas and Mrs Kay Thawly during th mting. Thanks Ovr a priod spanning narly six dcads, a numbr of popl hav mad significant contributions to Hum; ithr as dirctors or as mploys. Ovr th past yar, staff hav incrasd thir contribution; and hav continud to provid industry lading lvls of customr srvic whil also prparing for th convrsion to Hum Bank on 1st July. Our thanks go to all staff and dirctors involvd in, and or who contributd to, th procss of convrting to Hum Bank and for thir continud commitmnt to Hum s ongoing succss. Our thanks also go to customrs for thir continud support of Hum and, as mmbrs, for approving th chang to Hum Bank. Joy Stockr Bill Hanrahan Lo O Rilly Dnis Osborn Local Board Total Dposits ($m) Total Loans ($m) Total Assts ($m)

5 07 Hum changs its nam to Hum Bank 2014 Highlights Visa Chckout launch (July 2014) Nw ATM Hot Spot Café, Bomn PayWav launch (January 2014) Mmbrs vot for Hum to apply to bcom a bank (Sptmbr 2013) Winnr of CANSTAR Youth Banking and Education Award (customr ownd bank) Awardd 5 Star CANSTAR for Outstanding Valu Crdit Card Awardd 5 Star CANSTAR for Outstanding Businss Loans Awardd 5 Star CANSTAR for Outstanding Businss Dposits (Oct 2013) nk ba Bst Valu Youth Banking & Education 2014 Hum continus to b ddicatd to th rgion, it s popl and th community Youth Banking & Education Bst Valu m r o w nd b Nw ATM North Albury Nwsagncy, North Albury r o w nd ot suc (April 2014) m to Hum acquirs part of th Bakr Motors sit (April 2014) cus Nw ATM Wagga Airport Highly commndd for Mozo Exprts Choic Awards for Bst F Fr Crdit Card kna Nw ATM Tlgraph Hotl, Chiltrn Hum rcivs approval from APRA to bcom a bank

6 Hum is who w ar, Bank is what w do. 09 Andrw saxby, CEO Hum Bank Snior Managmnt Lft to right: Mlissa Swtland Gnral Managr Customr Srvic, Sals and Markting Andrw Saxby Chif Excutiv Officr Jssi Arny Gnral Managr Human Rsourcs David Row Gnral Managr Information Tchnology As on of Australia s lading customr ownd banks, Hum continus to provid gnuin customr ownd banking to thos living in north ast Victoria and southrn NSW. On 1 July 2014, Hum changd its nam to Hum Bank. Th small chang mans a biggr futur, not just for our customrs but also for our mploys. As w continu to grow and prospr as Hum Bank, w ll rmain ownd by our 58,000 customrs and will kp invsting mony into th communitis w srv. Customrs will continu to bnfit through lowr fs and bttr rats. Hum is 100% local with all dcisions mad by a local board and local snior managmnt tam. Alison Prntic Risk Managr Wayn Nagl Gnral Managr Financ and Administration

7 11 Customrs can accss thir mony intrnationally whil still bing abl to spak with somon local. Hum s prsonalisd srvic by a local tam across our 19 branchs, is supportd by 47 ATMs as wll as phon, onlin and mobil banking. Customrs can bank with a local organisation whil accssing thir cash and Hum s banking srvics 24x7 from anywhr around th world. Hum continus to dvlop its banking and Visa srvics. This yar Hum launchd Visa Chckout, a fr digital wallt srvic which allows you to chckout at participating rtailrs using just an -mail addrss and password. Th incrasd card scurity also provids customisd alrts. Hum Visa cards also includ th paywav facility providing fastr chckout for purchass undr $100. Hum s nw mobil app provids customrs incrasd convninc and flxibility.

8 13 Hum activly givs back to th community and looks at ways it can ngag popl on local issus. Hum blivs in making a diffrnc to th towns and communitis in which it oprats. Each yar, Hum supports mor than 130 community groups, charitis and local vnts through sponsorships, donations and in kind support. Hum hosts a sris of annual vnts to ngag popl and local businsss so thy can mak a diffrnc. This yar, Hum s Ladis Lunchon raisd ovr $10,000 for Btty s Plac, an organisation that supports local womn and childrn affctd by domstic violnc. Hum s Movi Charity Evning raisd ovr $4,000 for Aspct Rivrina School, a school that provids ducational programs for childrn with autism. Th vnt highlightd th skills autistic popl can bring to th workplac and was hld on World Autism Day. This yar, Hum will b th major financial sponsor of th Hnty Machinry Fild Days. Hum will provid ATMs and full banking facilitis for mor than 800 xhibitors and 60,000 visitors. As a major sponsor of th 2014 Wangaratta Fstival of Jazz, Hum will join th community in Octobr to wlcom fstival gusts to th rgion to sampl th livly arts and ntrtainmnt on offr. Hum is proud to sponsor th Wagga Waggafst which is a short film comptition ncouraging th community and visitors alik to shar thir uniqu Wagga Wagga storis using th mdium of film. Hum also supports th community through mploying local staff and purchasing locally whnvr possibl.

9 15 Hum has hlpd schools provid financial litracy to studnts so thy can mak bttr dcisions about mony. Albury Public School was th first school to join Hum s school banking program in Today, ovr 2,500 studnts and 49 local primary schools participat in th program, which is also availabl to prschools. Hum continus to hlp schools ducat childrn on mony mattrs with its annual activity book and ddicatd wbsit. Hum has bn rcognisd nationally for its commitmnt to improving financial litracy in th rgion and has bn awardd CANSTAR s Bst Youth Banking and Education (customr ownd bank) thr yars in a row. custo m r o w nd bank Bst Valu Youth Banking & Education 2012, 2013, 2014

10 17 CUSTOMER STORIES r us. o f r h t s bn y a w l a ic s v a r h s m d u s i H l rsona p r i h t onal s r p r u o W valu us in d p l h s a which h nking. a b s s n i s and bu P H I L L I P A N D L I S A DAY Hum has hlpd m b a part of caring for local childrn in th rgion for 40 yars. W fl a ral connction to Hum with gnrations of our family banking with Hum. Phillip and Lisa hav bankd with Hum sinc 1992 and ovr th yars hav bought and sold svral invstmnt proprtis. With th hlp of Hum, and carful planning, thy now own thr proprtis and thir businss, PM & LC Day Plumbing Pty Ltd, continus to xpand in th commrcial fild. J A N I C E W I LC OX PAU L A N D A NN E G L A S S Janic has bankd with Hum sinc 1974 and during that tim has opratd thr child car cntrs in th Albury ara. Paul and Ann Glass hav bn customrs of Hum sinc its vry bginning in Thy bought thir first hom with Hum s hlp. Ovr Janic s carr sh has card for many childrn and thir childrn. Sh continus to work at Craitons Child Car Cntr, which sh owns and oprats. Thy raisd thir 7 childrn in this hom and still liv thr today with thir 18 grandchildrn visiting rgularly. Ann and Paul will clbrat thir 60th wdding annivrsary this Octobr. Janic and hr husband, Nol, hav also bought and built 10 rsidntial proprtis with Hum s hlp.

11 19 CUSTOMER STORIES Hum has hlpd us grow and dvlop our businss into what it is today. W offr full srvics in lctrical and solar solutions. Banking locally has mant w hav bn abl to fund our businss vnturs with th hlp of local knowldg and xprtis. Allistr and Laura Nly Elct-Solar Allistr and Laura hav bankd with Hum sinc 2011 and hav all thir businss and prsonal banking with Hum. Thir businss, Elct-Solar, provids Wangaratta and surroundings aras fficint lctrical srvics and nrgy saving solar systms. ANDREW AND JENNY STERN JMP Dvlopmnts With th hlp of Hum, Andrw and Jnny Strn transformd th formr Tools building on th cornr of High and Stanly Strts in Wodonga. Th $1 million rdvlopmnt was compltd in Dcmbr 2013.

12 21 Summarisd Financial Statmnts for th yar ndd 30 Jun 2014 Hum Bank Limitd (Formrly Hum Building Socity Ltd) ABN AFSL No Australian Crdit Licnc No Contnts Consolidatd Statmnt of Profit or Loss and Othr Comprhnsiv Incom 22 Consolidatd Statmnt of Financial Position 23 Consolidatd Statmnt of Cash Flows 24 Indpndnt Audit Rport 25 APS 330 Prudntial Disclosur documnts ar locatd at humbank.com.au

13 Consolidatd Statmnt of Profit or Loss and Othr Comprhnsiv Incom for th yar ndd 30 Jun 2014 Consolidatd Statmnt of Financial Position as at 30 Jun $ 000 $ 000 Intrst incom Intrst rvnu 43,895 48,431 Intrst xpns (23,609) (28,750) Nt intrst incom 20,286 19,681 Non-intrst incom Fs and commissions from non-mmbrs 2,449 2,415 Fs and commissions from mmbrs 1,560 1,457 Othr non-intrst incom Total non-intrst incom 4,237 3,965 Total oprating incom 24,523 23,646 Oprating xpnss Prsonnl costs (10,166) (9,636) Occupancy costs (2,352) (2,312) ATM, Eftpos & lctronic transaction procssing costs (1,412) (1,364) Dprciation and amortisation (1,399) (1,398) Information tchnology xpnss (1,059) (959) Markting xpnss (838) (796) Othr oprating xpnss (2,839) (2,829) Total oprating xpnss (20,065) (19,294) $ 000 $ 000 Assts Cash and cash quivalnts 42,897 37,575 Rcivabls du from othr financial institutions 67,874 56,601 Invstmnt scuritis 108, ,624 Trad and othr rcivabls 1,169 1,191 Drivativ financial instrumnts 16 - Loans and advancs 671, ,302 Othr invstmnts Invstmnt proprty 1,746 - Proprty, plant and quipmnt 6,996 7,732 Intangibl assts Dfrrd tax assts 1,456 1,314 Total assts 903, ,943 Liabilitis Dposits 826, ,025 Trad and othr payabls 11,107 13,032 Incom tax payabl Dfrrd tax liabilitis Provision for mploy bnfits 2,177 1,946 Borrowings 2,000 2,000 Total liabilitis 842, ,603 Impairmnt of loans and advancs (208) (104) Nt assts 60,340 57,340 Oprating profit bfor fair valu adjustmnts 4,250 4,248 Fair valu adjustmnts (283) - Profit bfor incom tax 3,967 4,248 Incom tax xpns (1,204) (1,293) Mmbrs funds Rsrvs 2,839 2,581 Rtaind arnings 57,501 54,759 Total mmbrs funds 60,340 57,340 Profit for th yar 2,763 2,955 Othr comprhnsiv incom Othr comprhnsiv incom Chang in fair valu of cash flow hdgs 12 - Th consolidatd statmnt of financial position has bn xtractd from th annual statutory financial statmnts. Othr comprhnsiv incom, nt of tax Total comprhnsiv incom for th yar 3,000 2,955 Th consolidatd statmnt of profit or loss and othr comprhnsiv incom has bn xtractd from th annual statutory financial statmnts.

14 Consolidatd Statmnt of Cash Flows for th yar ndd 30 Jun 2014 Cash flows from oprating activitis $ 000 $ 000 Intrst rcivd 43,955 48,393 Intrst paid (24,604) (29,171) Othr non-intrst rvnu rcivd 4,190 4,013 Cash paid to supplirs and mploys (19,335) (16,199) Fs and commissions paid (24) (35) Incom tax paid (1,375) (1,318) (Incras)/dcras in oprating assts: 2,807 5,683 Nt (incras)/dcras in loans and advancs 4,389 (28,909) Nt incras/(dcras) in dposits 17,948 26,817 Nt cash flows from oprating activitis 25,144 3,591 Cash flows from invsting activitis Nt (incras)/dcras in rcivabls du from othr financial institutions 13,000 (19,000) Paymnts for proprty, plant and quipmnt (562) (1,824) Procds from sal of proprty, plant and quipmnt Paymnts for intangibl assts (324) (292) Paymnts for invstmnt proprty (1,648) - Nt cash flows from invsting activitis 10,488 (20,999) Indpndnt Auditor s rport to th mmbrs of Hum Bank Limitd Rport on th summarisd financial statmnts W hav auditd th accompanying summarisd financial statmnts of Hum Bank Limitd (formally Hum Building Socity Ltd) (th Company), which compriss th consolidatd statmnt of financial position as at 30 Jun 2014, and th consolidatd statmnt of profit or loss and othr comprhnsiv incom and consolidatd statmnt of cash flows for th yar ndd on that dat as st out on pags 22 to 24 which wr drivd from th auditd financial statmnts of Hum Bank Limitd for th yar ndd 30 Jun W xprssd an unmodifid Auditor s opinion on thos financial statmnts in our auditor s rport datd 21 August Thos financial statmnts, and th summarisd financial statmnts, do not rflct th ffcts of vnts that occurrd subsqunt to th dat of our rport on that financial rport. Th summarisd financial statmnts do not contain all th disclosurs rquird by th Australian Accounting Standards. Rading th summarisd financial statmnts, thrfor, is not a substitut for rading th auditd financial statmnts of th Company. Dirctors rsponsibility for th summarisd financial rport Th Dirctors of th Company ar rsponsibl for th prparation and fair prsntation of th summarisd financial statmnts. Auditor s rsponsibility Crow Horwath Albury ABN Mmbr Crow Horwath Intrnational 491 Smolltt Strt Albury NSW 2640 Australia PO Box 500 Albury NSW 2640 Australia Tl Fax Our rsponsibility is to xprss an opinion on th summarisd financial statmnts basd on our procdurs, which wr conductd in accordanc with Auditing Standard ASA 810 Engagmnts to Rport on Summary Financial Statmnts. 25 Cash flows from financing activitis Procds from borrowings - 2,000 Nt cash flows from financing activitis - 2,000 Auditor s opinion In our opinion, th information rportd in th summarisd financial statmnts is consistnt, in all matrial rspcts, with th auditd financial statmnts from which it was drivd. Nt incras/(dcras) in cash hld 35,632 (15,408) Cash at th bginning of th financial yar 177, ,208 Cash at th nd of th financial yar 213, ,800 CROWE HORWATH ALBURY Th consolidatd statmnt of cash flows has bn xtractd from th annual statutory financial statmnts. BRADLEY D BOHUN Partnr Albury, 21 August 2014 Crow Horwath Albury is a mmbr of Crow Horwath Intrnational, a Swiss vrin. Each mmbr of Crow Horwath is a sparat and indpndnt lgal ntity. Liability limitd by a schm approvd undr Profssional Standards Lgislation othr than for th acts or omissions of financial srvics licnss.

15 27 Thank you to our 58,000 customrs for hlping us grow big nough to bcom a bank, your local, customr-ownd bank. It is bcaus of our customrs that w ar th succssful, local organisation w ar today. Andrw Saxby, CEO Hum Bank u o Y k n a h T

16 Snior Managrs Andrw Saxby Chif Excutiv Officr Jssi Arny Gnral Managr Human Rsourcs Wayn Nagl Gnral Managr Financ and Administration Alison Prntic Risk Managr David Row Gnral Managr Information Tchnology MlisSa Swtland Gnral Managr Customr Srvic, Sals and Markting Managmnt Tam Olympia Andronicos Rgional Managr Southrn NSW Dyani Bonacci Markting Managr Carly Brown Rgional Managr Victoria Judy Clohsy Administrativ Srvics and Facilitis Managr Alison Eaton Human Rsourcs Managr Dal Johnston Financial and Managmnt Accountant Jarrod o nill Financ Managr Tylr Pachy Crdit Managr Kvin Phillips Managmnt Accountant Bill Quinn Information Tchnology Managr Mlissa Ralph Complianc Managr Justin Rynhart Rgional Managr Rivrina JASON WOOLHOUSE Product Managr Srvic Cntrs Albury Had Offic 492 Oliv Strt, Albury NSW 2640 Phon (02) Fax (02) Myr Cntrpoint David & Swift Strts, Albury NSW 2640 Phon (02) Fax (02) Cntro Albury 487 Kiwa Strt, Albury NSW 2640 Phon (02) Fax (02) Lavington Squar Griffith Road, Lavington NSW 2641 Phon (02) Fax (02) Thurgoona Plaza Shutr Avnu, Thurgoona NSW 2640 Phon (02) Fax (02) Wodonga 131 High Strt, Wodonga VIC 3690 Phon (02) Fax (02) Wodonga Plaza Elgin Strt, Wodonga VIC 3690 Phon (02) Fax (02) Birall Villag 97 Mlros Driv, Wodonga VIC 3690 Phon (02) Fax (02) Whit Box Ris Shop 12, Victoria Cross Parad, Wodonga VIC 3690 Phon (02) Fax (02) Wangaratta Murphy Strt, Wangaratta VIC 3677 Phon (03) Fax (03) Wagga Wagga 115 Baylis Strt, Wagga Wagga NSW 2650 Phon (02) Fax (02) Kooringal Mall 269 Lak Albrt Road, Kooringal NSW 2650 Phon (02) Fax (02) Southcity Shopping Cntr 1 Tanda Plac, Glnfild Park NSW 2650 Phon (02) Fax (02) Rgional Corowa 79 Sangr Strt, Corowa NSW 2646 Phon (02) Fax (02) Culcairn 50 Balfour Strt, Culcairn NSW 2660 Phon (02) Fax (02) Howlong 45 Hawkins Strt, Howlong NSW 2643 Phon (02) Fax (02) Jindra 8-9 Jindra Plaza, Jindra NSW 2642 Phon (02) Fax (02) Ruthrgln Main Strt, Ruthrgln VIC 3685 Phon (02) Fax (02) Yackandandah 10 High Strt, Yackandandah VIC 3749 Phon (02) Fax (02) Hum Company Bank A Limitd uss uss National Carbon Offst Standard Crtifid ENVI Product Rcycld B Supr Smooth carbon nutral papr An Australian Govrnmnt Initiativ

17 HEAD OFFICE: 492 Oliv Strt, Albury NSW 2640 Phon (02) Fax (02) humbank.com.au