Critical Success Factors of Offshore Software Development Projects
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1 Martin Wiener Critical Success Factors of Offshore Software Development Projects The Perspective of German-Speaking Companies With a foreword by Prof. Dr. Michael Amberg Deutscher Universitäts-Verlag
2 Short Forcword Preface Short ListofTables List of Figures List of Abhreviations V VII IX XI XVII XXIII XXVII Chapter 1 Introduction 1 Chapter 2 Research Design 13 Part A: Research Baekground 31 Chapter 3 State-of-the-Art of IT Outsourcing 33 Chapter 4 Management of Offshore Software Development Projects 61 Part B: Critical Success Factors of Offshore Software Development Projects 113 Chapter 5 Identification of Critical Success Factors 115 Chapter 6 Analysis of Critical Success Factors 157 Chapter 7 Management of Critical Success Factors 193 Chapter 8 Conclusions 251 References 267 Appendix A - Annotated Bibliography 301 Appendix B - CSF Identification 305 Appendix C CSF Analysis 309 Appendix D - CSF Management 319
3 Foreword Preface Short ListofTables List of Figures List oi'abbreviations V VII IX XI XVII XXI11 XXVII Chapter 1 Introduction Motivation Research Focus Organization 10 Chapter 2 Research Design IS Research Paradigms and Methods LI Criücul, liuerpretive, and Positiv ist. Research Quantitative, Qualitative, and Mixed-/Multi-mcthud Research CSF Research Definition IS Evolution! Dimensions CSF Identification CSF Relevance Benefits 2J
4 XII 2.3 Research Strategy Research Objectivcs and Qtiestions Research Paradigm Research Approacli. +,+rh, Triistworthiness of the Research Credibility Transferabilily + TTT Depcndability Confirmahility 30 Part A: Research Background 31 Chapter 3 State-of-the-Art of IT Outsoureing Definition History Theoretieal Foundations Agcney Thcoiy, Transaction Cost Theory Power and Polilics Thcorics Rclationship Theories +T Social Exchange Theory Rcsource Theories Strategie Management Theories Armotated Bibliography Classification Comparison, Markel 55
5 XIII 3.6 Benefits 59 Chapter 4 Management of Offshore Software Development Projects Literaturc Review Classification Description Comparison Project Phase Model Planning and Analysis Phase Definition ol'the Sourcing Strategy Assessment of the Client Organization Identification of the Project Candidates AnalystR of the Project Candidates Decision and Negotiation Phase Selection ofthe Country Selection of die Provider(s) Negotiation of the Contract l'oimulation ol'the Contract 'J5 4.5 Implementation Phase Management ol'the Transit!on Management of the Contract Management of the Performance Management of the Communication Management of the Guttural Differenees 108
6 XIV Part B; Criticaf Success Factors of Offshore Software Development Projccts 113 Chapter S fdentificatioti of Critica) Success Factors Research Design I f, Research Objectives Research Methodologe [ Research Process I ^ 5.2 Literature Review [ Classifi Nation, H. T Deserjpdon ] Comparison!2f$ 53 Research Context [ Company-related Information Projeei-rclated Information Pcrson-related Information [ CSF Model CSF List Unified CSF Model CSF Deseription ihi Comparison wuh Related Studies Lxtended CSF Model [ Discussion 155 Chapter 6 Analysis of Criticaf Success Factors Research Design Research Objectives ]5X Research Mediodology 15g
7 XV Research Preccss Research Context Company-related Information! Project-relatcd Information Person-relatcd Information CSF Analysis Relevance Phase Speeificity Level of hifltienee Discussion 190 Chapter 7 Management ofcritical Success Factors Research Design Research Objcetivcs Research Methodology Research Process Pilot Case Study Research Context CS1 V Relevance Analysis CSF Management Analysis Confirmatory Case Study Research Context CSF Relevance Analysis CSF Management Analysis Comparison of thc Case Studios Research Context 228
8 XVI CSF Relevante Analysis CSF Management Analysis Discussion 247 Chapter 8 Condusions Research Questions Addressed Trustworthiness Limitations Contributions Outlook 264 Rel'erences 267 Appendix A - Anaotated Bibliography 301 Appendix B - CSF Identification 305 Appendix C - CSF Analysis 309 Appendix D - CSF Management 319
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