Ethernet Gateway User Manual

Transcription

1 Summer 17 Ethernet Gateway

2 Table f Cntents INTRODUCTION 3 AT A GLANCE 4 ETHERNET GATEWAY SETUP VIA DHCP 5 JACKS, BUTTONS, AND PORTS 6 TROUBLESHOOTING THE ETHERNET GATEWAY 7 LED INDICATOR LIGHTS 7 NO READINGS 9 TEMPERATURE READING IS A FEW DEGREES WARMER OR COLDER THAN EXPECTED 10 USING WIRELESS SENSORS 11 TROUBLESHOOTING THE WIRELESS SENSOR 13 LED INDICATOR LIGHTS 14 IMPORTANT USAGE INFORMATION 15 CONTACT US 17 Page 2 f 17 TempAlert Ethernet Gateway User Guide v 4.0

3 Intrductin Thank yu fr chsing TempAlert s Ethernet Gateway as yur preferred mnitring slutin! Fllw this user manual fr prper use f yur new system. Please keep this guide handy fr future peratinal reference. Page 3 f 17 TempAlert Ethernet Gateway User Guide v 4.0

4 At a Glance The Ethernet Gateway (Mdel # TM-WIFI440-Z) is a remte mnitring system that cnnects directly t the Internet thrugh Ethernet cable cnnectin (DHCP r Static IP). Cnnect Wireless Sensrs t the Ethernet Gateway t remtely mnitr temperature, humidity, and mre, and cnfigure alerts when cnditins fall utside f yur set ranges. The Ethernet Gateway can use either wired sensrs (cnnected directly t the unit) r wireless sensrs. Each Ethernet Gateway unit can be linked up t 15 wireless sensrs and up t fur wired sensrs. Each sensr reading is transmitted t ur mnitring dashbard: Insights TM ; and if ur mnitring dashbard des nt hear frm yur gateway(s), yu will be ntified via Missed Reprt alerts as part f ur system Health Check feature. Page 4 f 17 TempAlert Ethernet Gateway User Guide v 4.0

5 Ethernet Gateway Setup via DHCP 1. Cnnect the Ethernet Gateway t pwer using the pwer adapter and cable included in the prduct bx. Yu will see a blue light flashing as the device bts up. Cnnect the Internet ruter t the Internet prt n the Ethernet Gateway using an Ethernet cable (nt included). 2. Open a web brwser n yur cmputer and g t insights.tempalert.cm. Once the page lads, enter the lgin credentials prvided t yu at the time f purchase. 3. Set up yur preferences, device and sensr alerts. Fr mre infrmatin, please view the Insights TM fr mre set up help, tips, and suggestins fr ptimal perfrmance. Page 5 f 17 TempAlert Ethernet Gateway User Guide v 4.0

6 Jacks, Buttns, and Prts Sensr Prts 1, 2, 3, and 4 Pwer Jack Reset Buttn PC Prt Internet Prt Accepts any RJ12 type sensr made fr the Ethernet Gateway. The Ethernet Gateway can be pwered by cnnecting a 5V 1A pwer supply t a Nrth American electrical utlet. The pwer jack accepts DC 2.1/6.3mm caxial pwer cnnectrs f 12VDC at 1A. The reset buttn is lcated in a small pinhle n the bttm f the Ethernet Gateway belw the device ID label. Pressing and hlding the rebt buttn fr 20 secnds will factry reset the device t its DHCP cnfiguratin. This cnnectin is nly used fr initial setup fr Static IP using the web GUI f nly unless pre-cnfigured by the manufacturer. Cnnecting frm this prt will cause the Gateway t act as a DHCP server and may cause prblems n yur netwrk. This Ethernet prt is used fr a permanent hardwire cnnectin between yur Ethernet Gateway and Internet ruter. Operating Guidelines Placement The unit shuld be placed indrs n a flat and level surface. The unit can be munted vertically n a wall r ther surface with additinal user supplied hardware (such as screws, munting tape, r industrial strength Velcr). Using Wired Sensrs When using the wired sensrs, care shuld be taken s that the cable is managed in such a way that it is nt accidentally unplugged frm the unit. If the external sensr is remved frm the unit, the unit will nt be able t mnitr the envirnmental cnditins. Wireless Receptin The Ethernet Gateway has ne antenna. This antenna allws fr wireless cnnectin t TempAlert wireless sensrs. Pwering the Unit We recmmend that the unit be cnnected t an uninterruptible pwer supply (UPS) r battery backup. If pwer t the Ethernet Gateway is lst, readings frm Page 6 f 17 TempAlert Ethernet Gateway User Guide v 4.0

7 hardwired sensrs stred in the lcal memry will be lst and the Gateway will nt be able t recrd temperatures and send alarms. We recmmend discnnecting pwer fr 10 secnds r mre befre pwering up the Gateway again. Passive PE can be used as an alternative means f pwer. It is recmmended t use the Passive PE injectrs purchased directly frm us t ensure prper perfrmance. The Gateway is nt cmpatible with Active PE. Trubleshting the Ethernet Gateway LED Indicatr Lights Use the fllwing table t trublesht yur Ethernet Gateway LED N Blink 1 Blink 2 Blinks 3 Blinks 4 Blinks Flashing LAN Internet N netwrk cnnectin N cnnectin t Insights Gd cnnectin t the netwrk Last transmissin t Insights was successful Attempting t send wireless sensr readings Attempting t send lcal Gateway readings Activity N wired sensrs are cnnected t the Gateway Wireless sensr(s) cnnected Ethernet starting up Failure Incrrect netwrk cnfiguratin Gateway nt registered n Insights Unable t cnnect t Insights server Last transmissin t Insights was unsuccessful Page 7 f 17 TempAlert Ethernet Gateway User Guide v 4.0

8 Restring Factry Defaults Perfrming a factry reset will restre the Gateway t its initial factry settings with DHCP cnfiguratin. This will remve any changes made. A factry reset shuld nly be used if all ther attempts t access the Gateway s web GUI have failed. Steps t Factry Reset Ethernet Gateway: 1. Plug the Ethernet Gateway int a pwer surce using the prvided AC adapter. 2. Lcate the pinhle n the underside f the Gateway. Yu'll need a pin r paper clip in rder t access the reset buttn. 3. Press and hld the reset buttn fr 20 secnds then release. There will be n visual indicatin f a reset. 4. Wait 90 secnds t allw the device t rebt befre cnnecting t a PC if yu are lking t use Static IP cnfiguratin. 5. If yu are using Static IP cnfiguratin, g t the web GUI and yu will ntice all factry settings have been restred t the factry defaults. Unit Des Nt Pwer On Check t make sure the unit is cnnected t wall pwer with the included pwer adapter r the unit is cnnected t a Passive PE cnnectin with a pwer injectr. Active PE via pwered hub r switch is nt supprted. Yu must use a pwer injectr if yu chse t utilize PE. Cannt Cnnect t the Web Admin Interface Check Cnnectins t Prts Ensure that the unit is receiving pwer. Fr initial Static IP setup, ensure that the unit is cnnected directly t yur cmputer's Ethernet prt via the jack labeled PC. D nt cnnect the unit t a ruter, switch r hub fr initial setup. After yu cnnect the device t pwer, yu'll need t wait abut 1 minute fr the Ethernet Gateway t fully bt up. Check the Cmputer's Ethernet Settings Check t be sure yur cmputer's Ethernet adapter is set t btain an IP address autmatically (DHCP). If this is the initial setup, yur device is already set t use DHCP cnfiguratin. Page 8 f 17 TempAlert Ethernet Gateway User Guide v 4.0

9 Cannt Receive frm Insights Verify that the test and alert messages are nt being autmatically srted int yur junk r SPAM flder. Yu may need t whitelist the messages in yur client t prevent them frm being sent t yur junk r SPAM flder. Please see yur client's dcumentatin fr mre details. If yu are using a distributin grup, check if the grup allws s frm utside yur cmpany. N Readings Ensure the Gateway has Started Up It is recmmended that sensr prbes are plugged in befre pwering the Ethernet Gateway n. After yu cnnect the pwer yu'll need t wait abut ne minute fr the Gateway t fully startup. During this time, yu may nt see the web based admin site r yu may nt see any readings n Insights TM. After ne minute, refresh the page and the sensr readings shuld start appearing in yur mnitring dashbard. Check Sensr Cnnectins Ensure there is at least ne sensr cnnected t the sensr prts n the side f the unit r at least ne wireless sensr is pwered n. The unit des nt have any built-in internal sensrs. Cntact supprt if yu are unable t view a reading with a sensr cable cnnected r unable t view readings frm a wireless sensr. Page 9 f 17 TempAlert Ethernet Gateway User Guide v 4.0

10 Temperature Reading is a Few Degrees Warmer r Clder than Expected Check Sensr Psitin If the sensr is psitined near the exhaust fan r near a cld air fan. Micr-climates can cause inaccurate readings. Our sensrs are rated t be within ±0.5 C (±1 F) and can be NIST/ISO certified by an accredited lab t ensure this reading accuracy. Cmparing Against Our Sensrs When cmparing the temperature readings frm ur sensrs t anther thermmeter r data lgger, it's imprtant t be mindful f the fllwing: 1. The margin f errr f the cmparisn tl: Many thermstats will have a much higher margin f errr than ur sensrs, ±0.5 C (±1 F). 2. The temperature gradient f the rm, refrigeratr, r any ther placement is in three dimensins: Measuring the temperature in ne part f the lcatin can yield different results than in anther part f the same lcatin due t micr-climates. 3. Air temperature changes faster than the temperature f a large amunt f liquid: Air temperature in a refrigeratr may rise dramatically when the dr is pened, but the temperature f the cntents f the refrigeratr will rise mre slwly due t their increased thermal mass. We recmmend the use f a buffer vial (virtual r physical) t ensure prper readings are btained at all times. 4. IR guns measure surface temperature while ur sensrs measure ambient air temperature r buffered temperatures. Page 10 f 17 TempAlert Ethernet Gateway User Guide v 4.0

11 Using Wireless Sensrs When using wireless sensrs, please refer t belw: Setting Up the Hardware Ensure the Ethernet Gateway is pwered n. Once the gateway is pwered n, it will attempt t cnnect t Insights. After a successful cnnectin is made, the Ethernet Gateway will be accessible wirelessly t the battery-pwered Wireless Sensrs. T use a battery-pwered wireless sensr, simply press and release the pwer buttn t turn n the unit. The wireless sensr will turn n and begin searching fr a gateway within its range and transmit a reading t the clud. The unit is perating crrectly if yu d NOT see the red failure light blink. Yur Wireless Sensr nde transmits sensr readings via 2.4GHz radi waves t the Ethernet Gateway. In rder fr the unit t perate, it must be within range f a gateway (up t 300ft with bstructins and up t 1000ft line f sight). Turning n the Wireless Sensr T use a battery-pwered wireless sensr, simply press and release the pwer buttn t turn n the unit. All lights will briefly light up and the unit will be turned n. Turning ff the Wireless Sensr Wireless sensrs are shipped in the Off mde. T pwer ff the wireless sensr manually, PRESS AND HOLD the pwer buttn fr 5 secnds. During pwer dwn, yu will see all lights turn n and the status light will flash. When the lights start ging ff in rder ne by ne, yu can release the pwer buttn. The unit is nw pwered ff. While fully pwered ff, the unit will nt send r recrd any temperature readings at any time. All indicatr lights will be ff. Pausing yur Insights accunt des nt pwer ff the Wireless Sensr. Battery Life Wireless Sensrs will run up t 5 years n the tw included Energizer Advanced Lithium AA batteries. The units can transmit as frequently as every 5 minutes and be in ambient temperatures dwn t -20 C withut shrtening the battery life. There are several situatins that will shrten the battery life: Sensr cnfiguratins that require the sensr t cnstantly remain pwered, such as rainfall and wind speed, will reduce the battery life. Standard sensrs such as temperature, humidity, and dry cntact will nt reduce the battery life. Page 11 f 17 TempAlert Ethernet Gateway User Guide v 4.0

12 Wireless sensrs that are nt within range f a gateway fr an extended perid f time will experience a decrease in battery life. If yu are using the wireless sensrs in thse cnditins, make sure yu have lw battery alert ntificatins setup. Changing the Batteries The status f the batteries can be seen frm the Wireless Sensr view page n the Insights mnitring dashbard. In additin, yu can setup a lw battery alert ntificatin t ntify yu when the batteries are lw n pwer. T change the batteries, carefully unscrew the cver. Remve the tw AA batteries and replace them with the same type (tw Energizer Advanced Lithium AA Batteries). Standard alkaline cells can be used, but they will nt perfrm well in cld cnditins and will prvide a much shrter lifespan. Page 12 f 17 TempAlert Ethernet Gateway User Guide v 4.0

13 Trubleshting the Wireless Sensr Signal Strength Indicatr Mde This mde is used t discver hw strng the signal is between the wireless sensr and the clsest gateway. T Enter Signal Strength Mde: Page 13 f 17 TempAlert Ethernet Gateway User Guide v 4.0

14 LED Indicatr Lights LED 1 Blink 2 Blinks 3 Blinks Fast Blinking Last Last transmissin transmissin t Attempting t Status t the gateway the gateway transmit t the successful successful but gateway lw signal Infrmatin N external sensr Lw battery Failed t Failure Nt registered n Insights N signal cmmunicate with wireless radi mdule Failure light blink/nt reprting t clud First make sure the Gateway is pwered n and cmmunicating. If it is, try bringing the failing wireless sensr near the Gateway and pressing the pwer buttn nce t rebt. If it transmits after a few secnds then yu can use signal strength mde t find the ideal placement fr it. All three lights turn n and then ff withut pressing anything This light pattern may indicate ptential hardware damage, please cntact ur supprt team at supprt@tempalert.cm. N lights turn n The battery may have discharged. Try replacing them with tw AA batteries. Page 14 f 17 TempAlert Ethernet Gateway User Guide v 4.0

15 Imprtant Usage Infrmatin WARNING: Changes r mdificatins nt expressly apprved by TempAlert culd vid the user s authrity t perate the equipment. FCC STATEMENT: This device cmplies with Part 15 f the FCC Rules. Operatin is subject t the fllwing tw cnditins: (1) this device may nt cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired peratin. Cntains Transmitter Mdule FCC ID: SZ9TMWIFI440Z This equipment has been tested and fund t cmply with the limits fr a Class B digital device, pursuant t Part 15 f the FCC Rules. These limits are designed t prvide reasnable prtectin against harmful interference in a residential installatin. This equipment generates, uses and can radiate radi frequency energy and, if nt installed and used in accrdance with the instructins, may cause harmful interference t radi cmmunicatins. Hwever, there is n guarantee that interference will nt ccur in a particular installatin. If this equipment des cause harmful interference t radi r televisin receptin, which can be determined by turning the equipment ff and n, the user is encuraged t try t crrect the interference by ne f the fllwing measures: -- Rerient r relcate the receiving antenna. -- Increase the separatin between the equipment and receiver. -- Cnnect the equipment int an utlet n a circuit different frm that t which the receiver is cnnected. -- Cnsult the dealer r an experienced radi/tv technician fr help. This equipment has been tested and fund t cmply with the limits fr a Class A digital device, pursuant t Part 15 f the FCC Rules. These limits are designed t prvide reasnable prtectin against harmful interference when the equipment is perated in a cmmercial envirnment. This equipment generates, uses and can radiate radi frequency energy and, if nt installed and used in accrdance with the instructin manual, may cause harmful interference t radi cmmunicatins. Operatin f this equipment in a residential area is likely t cause harmful interference in which case the user will be required t crrect the interference at his wn expense. Page 15 f 17 TempAlert Ethernet Gateway User Guide v 4.0

16 INDUSTRY CANADA (IC) STATEMENT: This device cmplies with Industry Canada licence-exempt RSS standard(s). Operatin is subject t the fllwing tw cnditins: (1) this device may nt cause interference, and (2) this device must accept any interference, including interference that may cause undesired peratin f the device. Cntains Transmitter Mdule IC: 10490A-TMWIFI440Z Le présent appareil est cnfrme aux CNR d'industrie Canada applicables aux appareils radi exempts de licence. L'explitatin est autrisée aux deux cnditins suivantes : (1) l'appareil ne dit pas prduire de bruillage, et (2) l'appareil dit accepter tut bruillage radiélectrique subi, même si le bruillage est susceptible d'en cmprmettre le fnctinnement. This device is prtected by United States Patent Numbers: 7,952,485; 8,547,226; 8,248,252; 8,599,012; 8,779,926; 9,247,322; and 9,500,532 Page 16 f 17 TempAlert Ethernet Gateway User Guide v 4.0

17 Cntact Us Fr questins r supprt, please cntact supprt@tempalert.cm 24/7 fr expedited technical supprt service Page 17 f 17 TempAlert Ethernet Gateway User Guide v 4.0