The Kapalua Villas Joins the Outrigger Ohana! By Ruthann Yamanaka (Dr. Richard Kelley is travelling. His column will return on January 23)

Transcription

1 January 16, 2010 New and Familiar Faces at Outrigger By Barry Wallace With Human Resources, I am pleased to announce the following management appointments: Effective January 16, 2010, Teri Orton begins her new position as Vice President, Condominium Resort Marketing, reporting to Rob Solomon. In her new role, Teri will provide leadership and coordination of the marketing functions to include the development and implementation of new plans and programs to grow revenue in the Condominium Collection in Hawaii. In addition, she will be responsible for repositioning some of our existing properties and working with our new team at The Kapalua Villas to ensure a successful launch and position KVL for future success. Teri will work closely with island-level management and individual property teams and our corporate marketing and sales resources to develop new markets for this important business unit. Teri joined Outrigger as General Manager of the OHANA Islander Waikiki hotel before moving to the Embassy Suites - Waikiki Beach Walk as Director of Sales. Prior to her joining the company, Teri was Regional General Manager and Resort Operations/ Asset Manager for Anekona Management. Before that, she was General Manager of the former W Honolulu Diamond Head hotel and responsible for the daily operations of this boutique hotel and its fine dining restaurant. During her time there, Teri handled everything from ensuring brand Continued on page 5 The Kapalua Villas Joins the Outrigger Ohana! By Ruthann Yamanaka (Dr. Richard Kelley is travelling. His column will return on January 23) On Tuesday, January 12, Outrigger hosted a special blessing and a festive luncheon celebration to officially welcome 62 new members from The Kapalua Villas to the Outrigger ohana! Outrigger assumed the management of this prestigious property in mid-december Kaipo Ho, Manager, Cultural Experiences, conducted a morning blessing at the Reception Office for managers and representatives from each department. Then, at 11 a.m., General Manager TJ Oesterling welcomed employees to the celebration luncheon. Present to extend their warmest aloha to our newest employees were the senior management team from Outrigger s Condominium Collection Steve Winter and Jim Hill; representatives from Outrigger s executive team Barry Wallace, Donna Continued on page 6 Shannon Agapay, Amor Tadena, and Dr. Chuck Kelley Page

2 Happy Birthday! Jan 27: Ronnie Cabo, Benjamin M. Semana Jr, Betty Cabasag, Ritchie C. Suico, Magnolia G. Tivao, and James M. Griffin. Jan 28: Inocencia P. Baclig, Erika S. Notebo-Wakumoto, Louisa S. Cabanas, Leonida G. Lumantas, Shawn Bailado, Jung Soo Kim, Jody K. Munetake, Aki Gunderson, Romeo Roman Magbanua, Henry J. West, and Ruben Datoc Sarol. Jan 29: Michelle Y. Johnson, Ann W.C. Law, Mindy E. Nakagawa, Rudolfo C. Magno, and Tracy J. Crofton. Jan 30: Elise K. Maddy, Alma A. Cabot, Kabe Langidrik, Raymond J. Foley, Robin Walsh, Marlyn U. Locquiao, and Faye Yoshino Fernandez. Jan 31: Jefferon C. Pascual, Severino T. Palacay Jr., Ramsey C. Garcia, and Oliver Andres De Leon. Feb 1: Valerie A.S. Lee, Annette M. Choy, Jana K. Matsunaga, and Lai Hung Wong. Feb 2: Clarita Labrador, Nicole E. Garrett, Carieanne A. Tanioka, Leo Asuncion Dela Cruz, Marvin L. Liberato, Sarah E. Rauscher, Purie Garcia, and Purificacion Simon Juan. is published by and for employees of Outrigger Enterprises Group. Editor-In-Chief: Richard Kelley Senior Editor: Marie Casciato Assistant Editor: Pila Hanson Contributing Writers: Employees of Outrigger Enterprises Group Visit us online at: Submit suggestions, comments, and news tidbits to Marie Casciato at or via interoffice mail to OEH/Executive Office, or contact her at (808) Calling All Leaders By Elizabeth Cambra Um, have you ever, ahhhh, been listening to a speaker that is using soooo many crutch words that you can t focus on what they are trying to, ah, share with you? Luckily, for me and you - Outrigger has its own Toastmasters club. I have strengthened my speaking skills and am now plagued by counting how many crutch words I use when public speaking. Outrigger supports this important skill - used both personally and professionally - through its own Toastmasters club. Toastmasters is a national organization ( whose main goal is to help its members overcome their fear of speaking. Their mission statement reads empowering people to achieve their full potential and realize their dreams. Through our member clubs, people throughout the world can improve their communication and leadership skills, and find the courage to change. Our club is hosting an open house on Wednesday, February 10, from 12 p.m. 1 p.m. in the OEH/Learning Center. We invite all employees to join us and be a part of the camaraderie. Our group is full of laughs and very supportive, as each of us strives to sharpen our public-speaking skills. The best part of our gatherings for me is the opportunity to get to know my coworkers on a personal level ~ something that I don t always have the convenience of doing. I hope I ve convinced you to check us out; did I mention there will be desserts at our meeting on the 10th? If you have any questions, please contact Kathy Foley, Club President; Laurie Hirata, Club Vice President of Education; or myself. We look forward to seeing YOU there. Wedding Bells! Congratulations to Karen Gonzaga on her marriage to Cory Mashiba on October 17, 2009, at the Hale Koa Hotel Outrigger Hotels Hawaii An Equal Opportunity Employer Page

3 If you are interested in the positions listed below, and meet the qualifications, you may apply online. Please go to click on ABOUT OUTRIGGER, then EMPLOYMENT OPPORTUNITIES. We only accept online applications for the open-listed positions from internal candidates. If you have any questions, please call Chad Teramae at (808) Application deadline for the following positions is January 22, 2010 Revenue Analyst (Full Time) A bachelor s degree or an equivalent combination of education, training, and/or experience preferred. A minimum of two years work experience in revenue, operations, or accounting required. Excellent ten-key and computer skills, not limited to, Word, Excel, and PowerPoint required. Must be able to read, analyze, prepare, and present clear and concise analysis from various financial reports and correspondence from internal and external customers. Must also be able to perform mathematical functions to calculate analysis when reviewing various financial reports and budgets. Excellent written and verbal communication skills required. The ability to sit for extended periods of time while working on the computer, processing paperwork, and communicating with various customers required. Previous experience in Epiphany and Stellex is highly preferred. Sales Account Assistant (Full Time) Must have a minimum of two years of college or two years previous work experience in a related field. Bachelor s degree preferred. Must also have at least two years administrative experience and possess the ability to read, understand, and produce various types of correspondence, such as, but not limited to, letters, memorandums, reports, On January 7, employees at the OHANA Waikiki East gathered to bid aloha to Yuk Hong Lee, who retired after 21 years of dedicated service. Barry Wallace, Dr. Chuck Kelley, Ruthann Yamanaka, Chuck Shishido, and Alan Naito expressed their appreciation on behalf of Outrigger Hotels & Resorts for her hard work and contribution. Gifts of aloha and recognition were also presented. Yuk Hong has worked as a Housekeeper at the OHANA Waikiki West Hotel and most recently, at the OHANA Waikiki East Hotel. Yuk Hong will be moving to New York City to be closer to her two daughters and will be busy babysitting her granddaughter. Yuk Hong expressed her appreciation to the Kelley family and shared that she will miss the many friendships she has developed over the years. Yuk Hong also said thank you to Ella [Yuet Oy Au] and Joselyn [Valenzuela] for being so nice to her. Outrigger Hotels & Resorts is proud of Yuk Hong for her years of dedication and service and wishes her the very best in retirement. Mahalo and a hui hou! Employment Opportunities Aloha and Mahalo! By Kathy Oyadomari contracts, and agreements. Excellent computer skills with previous experience in Word, Excel, PowerPoint, Filemaker, Ikepono, and Stellex required. Must be detail-oriented. Guest Service Manager (Full-Time) A minimum of two years supervisory experience in a hotel guest service environment required. Must be highly organized, computer proficient, and possess excellent written and verbal communication skills. Must also be able to work any shift and day. Housekeeper I (Full Time) Must be able to work well with others, follow instructions, and communicate in English. The ability to work flexible days and shifts is required. Experience in cleaning and servicing guest rooms and/or public areas preferred. Keauhou Beach Resort Bell Person (On-Call) Must have at least six months customer service experience, be able to lift 70 lbs, and be flexible to work any day and shift. Keauhou Beach Resort Housekeeper I (On Call) Must be able to work well with others, follow instructions, and communicate in English. The ability to work flexible days and shifts is required. Experience in cleaning and servicing guest rooms and/or public areas preferred. Outrigger Kiahuna Plantation Security Officer (Full Time) Must have security experience or experience in a related field. A valid driver s license, a clean traffic abstract, and CPR, AED, and first aid certification required. Barry Wallace,Yuk Hong Lee, Chuck Shishido, Yuet Oy Au, and Dr. Chuck Kelley Page

4 The Outrigger on the Lagoon - Fiji Rings in the New Year! By Una Murray Guests at the Outrigger on the Lagoon - Fiji were filled with anticipation and excitement, as they waited to ring in the New Year Fijian style! Guests started the evening with dinner at one of our four restaurants, each providing a different and exciting menu: an amazing buffet at the Vale Ni Kana, tasty Aussie-style BBQ at Baravi Bar, exquisite fine dining at Ivi Restaurant, and mouthwatering wood-fire pizzas at the Sundowner Bar. Guests enjoyed various multi-cultural Pacific dance, including Fijian fire-dancing, before the beating of the Lali (Fijian beating drum), signaling the final moments of Guests then gathered on the Baravi lawn, where Activities Manager Kini Sarai started the count down at 11:58 p.m. At midnight, a sign lit up the sky with the greeting WELCOME 2010, and thousands of balloons were released, as the staff led guests in the Tui Boto (Snake Dance). Guests then made their way to Vakavanua Lounge to dance the night away to the sounds of the live band, Sneak Preview. The Outrigger on the Lagoon Fiji was honored to host two very special guests during the Christmas and New Year holidays, Sir Jim Ah Koy, Fiji s Ambassador to China, and his wife Mavis. They said they were very impressed with all the resort has to offer, including the outstanding service, the friendliness of the employees, and the beautiful Bula smiles around every corner. Lady Mavis was especially excited about her treatments at the Bebe Sanctuary and the amazing butler service they experienced. They said they will definitely return to the Outrigger on the Lagoon Fiji on their next visit. Mr. and Mrs. Chris Tikaram, Lady Mavis Ah Koy, Chief Butler Viniana Vuibau, and Sir Jim Ah Koy Page Political Fundraiser By Max Sword If you are interested in obtaining information regarding Hawaii politics, please call the OHH PAC hotline at and leave a message on the recorder. Wednesday, January 20 Representative Pono Chong District 49 - Maunawili, Olomana, Enchanted Lake, and a portion of Kaneohe 5:30 p.m. - 7:30 p.m. Eat Catering and Cafe - Gentry Design Center 560 N. Nimitz Highway (across from Sam Choy s Breakfast, Lunch & Crab)

5 Teri Orton TJ Oesterling Dina McCallion New and Familiar Faces at Outrigger Continued from page 1 standards to planning a $3 million renovation, as well as spearheading the property s PR and sales and marketing efforts. She also held the positions of Director of Rooms and Director of Revenue Management while there. Teri s extensive knowledge in all areas of hotel and condo operations and broad experience in sales and marketing will provide additional resources to help the condominiums achieve new heights of success. Teri is also an accomplished athlete, and her Ironman -level stamina and creative approach to building business and customer relationships will make a big difference in sharpening our marketing and sales focus for the Outrigger Condominium Collection. I am also pleased to announce the return of TJ Oesterling to the Outrigger ohana as General Manager of The Kapalua Villas. TJ is already hard at work overseeing the day-to-day operations of this newest addition to Outrigger s Condominium Collection. TJ most recently was a consultant for the Executive Centre AOAO and before that was Regional Vice-President Operations Pacific Region for Wyndham Vacation Ownership. He also held various positions with Hilton Grand Vacations Club and prior to that, he was Regional Vice President of Shell Hospitality Management, Inc., overseeing the management of four properties in the state of Hawaii. TJ was also Regional Account Representative for RCI, the world s largest timeshare exchange company. During his four years with Outrigger, TJ was Vice-President of the Condominium and Timeshare Division. TJ s experience in the condominium and timeshare industry and his familiarity with the Outrigger way will serve him well in his leadership role at The Kapalua Villas, and we are happy to welcome him back! We are also pleased to announce the appointment of Dina McCallion to the position of Director of Sales Maui. Dina, who will report to Jim Hill, Regional Director-Condo Operations, will be responsible for the development and coordination of rates and strategy, as well as the implementation and administration of the Sales & Marketing Plan. She will develop and maintain message platforms for marketing communications and product training, track and participate in island-level destination promotions, and develop sales activities, events, packages, and promotions to support revenue goals. Initially, the priority is for her to work with our new team at The Kapalua Villas to ensure a successful launch and position KVL for future success. Dina comes to us with many years of experience at Kapalua Resort. She has held the positions of Sales Manager and Director of Sales for The Kapalua Villas, and most recently was the Director of Sales for the Kapalua Resort, where she was responsible for sales and co-op marketing for The Kapalua Villas, Kapalua Golf, Kapalua Golf Academy, Kapalua Adventures Zip Lines Tours, Kapalua Spa, and Kapalua Farms and Pineapple Tours. She has also worked in Sales at the Kapalua Bay Hotel, when it was managed by Marriott Renaissance and Starwood. In her free time, Dina enjoys golfing, surfing, hiking, snorkeling, and SCUBA diving, and she is getting married this year! On behalf of the Outrigger ohana, we would like to congratulate Teri, TJ, and Dina on their new positions, and wish them the very best! Page

6 The Kapalua Villas Joins the Outrigger Ohana! Continued from page 1 Leong, Chuck Kelley, Bruce Schneider and myself; and the Human Resources department Janice Yee and Trina Tory. In the lovely setting of Hale Hokulani, the executives served a sumptuous buffet of mahi mahi, Korean fried chicken, roast pork, pinakbet, and other local favorites. Outrigger s own Kaipo Ho and Marsha Kapu provided beautiful Hawaiian melodies, while Char Luning and Trina Tory offered graceful hula. In the afternoon, members of the Outrigger and KVL ohana once again gathered as Kaipo performed a blessing of the new KVL Reservations Office. We are delighted and honored to be associated with one of Maui s most renowned resorts and look forward to continuing and enhancing that great tradition by being the best possible stewards of The Kapalua Villas brand. We are grateful for the patience and enthusiasm shown by the employees of The Kapalua Villas during the transition, and we extend them all a hearty and heartfelt welcome to the Outrigger ohana! More pictures on pages 7, 8, and 9 Ruthann Yamanaka and Lonnie Biddix Barbara Borriello and Jim Hill Kaipo Ho and Charlene Luning assist the Outrigger Executives and the KVL employees with the entwining of the maile lei, which symbolizes the coming together of the two ohana Michelle Finn, Aprilyn Salvador, and Marsha Kapu Page

7 The Kapalua Villas Joins the Outrigger Ohana! Continued from page 6 Lovelie Lagpacan, David Santos, and Remidos Igarta Bruce Schneider, Dr. Chuck Kelley, Jim Hill, Ruthann Yamanaka, Steve Winter, Barry Wallace, and Donna Leong were on hand to serve lunch Front: Lovelie Lagpacan, Mildred Lazarte, Remidos Igarta, and Augusto Doctor, Middle: David Santos, Alipio Galamgam, Fred Fernando Sr., Linda Lagpacan, and Teresita Badua. Back: Barry Wallace, Steve Winter, Ruthann Yamanaka, and Dr. Chuck Kelley Page

8 The Kapalua Villas Joins the Outrigger Ohana! Continued from page 7 Darice Garcia, Dina McCallion, Tamara McGee, and TJ Oesterling Barry Wallace, Steve Winter, Jim Hill, and Ruthann Yamanaka Richelda Rala, Cresencia Cacal, Mary Jane Espejo, TJ Oesterling, Dyna Madalipay, Ape Schooler, Mayler Delos Trino, Erma Simeon, Bruce Schneider, Elmer Dagupion, Tamara McGee, Rackie Lagpacan, and Christian Bumagat Page

9 The Kapalua Villas Joins the Outrigger Ohana! Continued from page 8 Kneeling: Amor Tadena, Dina McCallion, Tamara McGee, Sheila Gerbig-Hussey, and Bill Rees Standing: Ernie Yap, Bruce Schneider, Bob Graybosch, Aprilyn Salvador, Lonnie Biddix, Michelle Finn, Steve Winter, Tatsuko Cloutier, Melvin Ragudo, Donna Leong, TJ Oesterling, Nancy Vanderhoof, Dr. Chuck Kelley, Darice Garcia, Barbara Borriello, Ruthann Yamanaka, Jim Hill, Barry Wallace, Kaipo Ho, Shannon Agapay, and Samantha Higabee Look Who Showed Up at Kani Ka Pila Grille! By Luana Maitland 2009 Grammy winners Tia Carrere and Daniel Ho came by to jam with friends Kawika Kahiapo and Martin Pahinui at the Kani Ka Pila Grille on Thursday night. They were in Hawaii to attend Grammy Night held at the Hawaii Art Museum on Friday, January 8. The event was sponsored in-part by Outrigger Hotels & Resorts. They were staying the weekend at the Outrigger Reef on the Beach and decided to spend the entire evening at Kani Ka Pila Grille. Also stopping by that night was Barry Flanigan, guitarist from the duo Hapa. You ll never know who s going to stop by. Come and enjoy the wonderful Hawaiian music and delicious pupus. Tia Carrere, Daniel Ho, Janice Shizumura, Barry Flanigan, and Teresa Shepherd Page

10 UH Warriors Win the 16th Annual Outrigger Hotels Volleyball Invitational! By Kathy Hansberry The University of Hawaii Men s Volleyball team proudly opened their regular season with the electrifying 16th annual Outrigger Hotels Volleyball Invitational, January 7 through 9, As in years past, this three-day tournament pinned the #12 Rainbow Warriors against the best of the best. The nationally top-ranked teams included #1 USC, #5 Penn State, and #10 Ohio State, attracting volleyball fans to the Stan Sheriff Center, as they battled the University of Hawaii s Men s Volleyball team each night of the tournament. The Rainbow Warriors opened the tournament with a win by defeating Ohio State but suffered a loss on the second night against #5 ranked Penn State. Under the reign of new head coach Charlie Wade, the Warriors battled it out against #1 ranked USC on the final night of the tournament, beating them in four sets and successfully capturing the championship title in front of 4,023 cheering fans. The accolades continued for Hawaii, as Warrior Joshua Walker took top individual honors as Most Outstanding Player of the tournament with a total of 24 kills. Continued on page 11 Back: Nancy Daniels, Dan Daniels, Danny Wang, Burton Kong, and Kevin Wong Middle: Ellen Isidro, Sam Hoffman, Gavin Ijima, Heather Doeringer, and Kathy Hansberry Front: Allyson Ijima, Nathan Ijima-Sato, Lorry Ijima-Sato, and Ashelly Ijima The UH Warriors captured the championship title for the 16th annual Outrigger Hotels Invitational Page 10

11 UH Warriors Wins the 16 th Annual Outrigger Hotels Volleyball Invitational! Continued from page 10 Besides the exciting Hawaii win, the crowd was also delighted to cheer on the contestants of the nightly on-court promotion Outrigger Hukilau, coordinated by the Outrigger Marketing and Promotions staff. The object of the game is for two contestants to work as a team to serve and catch up to ten volleyballs within one-minute, with each ball successfully caught worth $100. The contestants then switch sides and are given one chance to double their money. The big winners were Frances Goo of Waipahu and Laura McIntyre of California who successfully served and caught all ten balls, plus the bonus ball, each walking away with $1,000 that Saturday night. As always, there were many people who worked hard to make the 16th annual Outrigger Invitational a success. A big mahalo to Nancy Daniels, who represented Outrigger during the awards ceremony and presented the team awards, as well as the alltournament and most valuable player awards. And special thanks go to the following Outrigger and OHANA team and family members who volunteered their time: Dan Daniels, Arnold Agustin, Burton Kong, Ellen Isidro, Ellie Agustin, Aitogi Totemese, Kathy Toyama, Kevin Wong, Lianne Bryant, Lorry Ijima-Sato, Scott Sato, Allyson Ijima, Gavin Ijima, Ashelly Ijima, Danny Wang, Heather Doeringer, Gowill Viloria, Lisa Kwock, Lorena Rosete, Raymond Scott, Victor Tong, Loan Freitas, Masako Sawyer, Shanna Usami, Shawn Usami, Suzanne Lee, Daniel Calpo, Jennifer Cabasag, Jo- Ann Yonamine, Sam Hoffman, Sharon Okada, So o Tana, and Taryn Wong. Hope to see you next year for the 17th annual Outrigger Hotels Volleyball Invitational! Laura McIntyre and Frances Goo were the two lucky winners of the Outrigger Hukilau promo game Sharon Okada, Jo-Ann Yonamine, Aitogi Totemese, Lianne Bryant, Kathy Toyama, Daniel Calpo, and Jennifer Cabasag Back: Shawn Usami, Shanna Usami, So o Tana, Suzanne Lee, Aitogi Totemese, and Loan Freitas Front: Masako Sawyer and Taryn Wong Page 11

12 Australia s Outrigger Academy s First Graduate By Gavan Conway Early in 2009, Outrigger in Australia formed a partnership with a training provider, Club Training Australia, to form the Outrigger Academy, an affiliate of Outrigger University. Using Club Training Australia s accreditation, employees who complete various levels of training, from basic entry to Advanced Diploma level, can be issued with a nationally-recognized, Outrigger-branded qualification. Employees may complete the courses by a combination of recognition for their prior learning, completing assignments on their own time, and attending normal classes. This is a great opportunity for employees who have not gained any formal qualifications, at the same time, preparing them to apply for more senior positions in the future. The first graduate of the Outrigger Academy is Lauren Cole. Lauren is a Guest Services Agent at the front desk working at the Outrigger Twin Towns Resort. She recently completed a Certificate Level 3 in Hospitality Operations. Eight other staff members are currently undertaking courses from school-based trainees, who combine normal high school studies with hospitality courses and part-time work at Outrigger, through to Advanced Diploma level. Outrigger receives payment from both State and Federal Governments to pay the tuition fees and compensate for time away from the workplace. Congratulations, Lauren! Gold medal winner Aruna Devi, Commis Chef at the Outrigger on the Lagoon - Fiji. Lauren Cole and Carolyn Bates, Training Supervisor Club Training Australia All s Well that Ends Well! By Darren Shaw English novelist Virginia Woolf famously said, One cannot think well, love well, sleep well, if one has not dined well. Well, it s no wonder our guests keep coming back to the Outrigger on the Lagoon Fiji when they are treated to not only great service and facilities, but also the incredible dining experiences offered by our hard-working kitchen team who recently won a swag of awards. Reaffirming our position in the South Pacific as a top dining destination, twelve staff from our kitchen brigade recently competed in Fiji s annual Fiji Salon Culinaire Awards held in Nadi. They were up against a record number of 250 chefs from around the Fijian Islands, with all twelve entrants taking away medals, which is an incredible feat and one of which we are all very proud. Twelve bronze medals, six silver, and one gold were won, and this fantastic result is testament to the dedicated and passionate kitchen team who strive for excellence in food innovation and guest satisfaction. I couldn t end this story without a special mention about our Commis Chef, Aruna Devi, who won the gold medal for her sensational curry dish. Aruna joined Outrigger on the Lagoon - Fiji as a steward in 2007, and it was her dedication and enthusiasm that saw her rise through the ranks to Commis Chef in August this year, and just three months later, she takes home a gold medal! This was the first competition Aruna has ever entered, and her accolade is significant on many levels, with 2009 seeing her achieve a number of professional milestones, including being nominated Employee of the Month in May. Another special mention goes to our Junior Sous Chef Priya Darshani, who was the 2nd runner-up in the prestigious Fiji Chef of the Year. Priya looks after our signature restaurant Ivi, and as the only female competitor in the hotly contested category, was commended for her great workmanship, while also wowing the judges with her dessert, rated as the best in the competition. I am very proud of our kitchen brigade who entered this year s competition, and on behalf of the entire Outrigger ohana, vinaka vaka levu. Page 12