PHASER 5400 LASER PRINTER. Service Quick Reference Guide

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1 in ne6 PHASER 5400 LASER PRINTER Service Quick Reference Guide

2 Table of Contents Copyright...ii Users Safety Summary... iii Service Safety Summary...vi List of Figures xix List of Tables xxv General Information Parts of the Printer...4 Printer Components...4 Printer Options...5 Control Panel...6 Display Screen...7 Rear Panel...8 Print Engine Assemblies...9 Paper Path Information...15 Printer Specifications...17 RAM and Printer Capabilities...17 Basic Specifications...18 Electrical Specifications...18 Mechanical Specifications...19 Environmental Specifications...20 Life Expectancies...21 Conforming Regulations and Standards...21 Printing Speed...22 Printing Media Feeding Means...23 Printing Media...24 Printing Accuracy...25 Components to Be Replaced Periodically...26 Options...26 rvice Guide xi

3 Error Codes and Messages Introduction...28 Error messages...28 Measurements...29 Service Flowchart...2 Repair Analysis Procedure Table...3 How to Use a Repair Analysis Procedure Table...3 How to Follow a Repair Analysis Procedure...3 General Notes on Using Repair Analysis Procedures...3 Error Codes with Repair Analysis Procedure...3 Troubleshooting Printer Performance Problems Repair Analysis Procedure (RAP) Table...10 Image-Quality Problems Repair Analysis Procedure (RAP) Table...10 Electrical Interference Repair Analysis Procedure (RAP) Table...10 Printer Performance Problems...11 Image-Quality Troubleshooting...17 Introduction...17 Image-Quality Defect Definitions...17 Diagnostics, Test Prints, Service Tests and NVRAM Adjustments Entering Diagnostics Mode System Controller Board Error (Blink) Codes Recommended Corrective Action Power On LED Sequence Diagnostics Menu Map System Controller Board Test Prints Main Menu Test Prints Configuration Sheet System Controller Board Test Print Fault History Display Faults Menu Map PS Font List PCL Font List: PCL Demo: Print Engine Controller Board Test Print Analyzing Test Prints Registration NVRAM Configuration (NVM Config) xii Phaser 5400 Laser Printer Service Guide

4 Component Tests Reset Menu Maintenance Kit C set Procedure Maintenance and C Scheduled Mainten Recommended To Inspect While Serv General Cleaning ( ) FRU Removal / Rep nt Procedures (RRPs) Contents - Remov placement Procedures Introduction Work Notes Preparation Notations in the RR Adjustment Repair Procedures RRP 1.1 Left S r RRP 1.2 Right er RRP 1.3 Top Cover Assembly RRP 1.4 Front Cover RRP 1.5 Lower Left Cover RRP 1.6 HVPS Cover RRP 1.7 Lower Rear Cover RRP 1.8 MBF Gear Cover RRP 1.9 Rear Cover RRP 2.1 Multi-sheet Bypass Feeder (MBF) Assembly RRP 2.2 MBF Feed Rollers RRP 2.3 MBF Tray 1 Turn Roller Clutch Assembly RRP 2.4 Tray 1 Turn Roller Assembly RRP 2.5 MBF Retard Holder Assembly RRP 2.6 Tray 1 No Paper Sensor Assembly RRP 2.7 MBF No Paper Sensor Assembly RRP 2.8 MBF Feed Solenoid RRP 2.9 Tray 1 Feed Solenoid RRP 2.10 Tray 1 Feed Roller RRP 2.11 Tray 1 Retard Holder Assembly RRP 3.1 Retard Chute Assembly RRP 3.2 Rear Chute Assembly RRP 3.3 Lower Turn Roller Assembly RRP 3.4 Tray 1 Low Paper Sensor ser Printer Service Guide xiii

5 RRP 3.5 Tray 1 Right Guide Assembly RRP 3.6 Tray 1 Left Guide Assembly RRP 3.7 CRUM Board RRP 3.8 MBF Assembly Position Sensor RRP 4.1 Paper Transport Assembly RRP 4.2 Registration Actuator RRP 4.3 Registration Clutch RRP 4.4 Registration Sensor RRP 5.1 Fuser Assembly RRP 5.2 Stack Full Sensor RRP 5.3 Exit Roller Assembly RRP 5.4 Stack Full Sensor Actuator RRP 6.1 Main Drive Gear Assembly RRP 7.1 Laser Assembly RRP 7.2 Right Print Cartridge Guide Assembly RRP 7.3 Toner Sensor Assembly RRP 7.4 Top Cover Interlock Switch RRP 7.5 Left Print Cartridge Guide Assembly RRP 7.6 Bias Transfer Roller [BTR] Assembly RRP 8.1 System Controller PWB RRP 8.2 High-Voltage Power Supply [HVPS] Board RRP 8.3 Duplex Interface Board RRP 8.4 Main Fan RRP 8.5 Print Engine Controller Board RRP 8.6 Low-Voltage Power Supply [LVPS] Assembly RRP 8.7 LVPS FAN RRP 8.8 AC Input Assembly RRP 8.9 Control Panel +5 VDC Power Supply RRP 9.1 Duplex Assembly RRP Sheet High Capacity Stacker [HCS] RRP 10.2 HCS Top Cover RRP 10.3 HCS Rear Cover Assembly RRP 10.4 HCS Front Cover RRP 10.5 HCS Exit Gate Solenoid RRP 10.6 HCS Stack Full Sensor RRP 10.7 HCS Stack Full Sensor Actuator RRP 10.8 HCS Drive Motor Assembly RRP 10.9 HCS Rear Cover Interlock Switch RRP HCS Paper Sensor RRP Sheet Feeder Removal RRP 11.2 Front Cover RRP 11.3 Left Cover RRP 11.4 Right Cover xiv Phaser 5400 Laser Printer Service Guide

6 RRP 11.5 Rear Cover RRP 11.6 Drive Assembly RRP 11.7 Feeder Board RRP 11.8 Feed Head Assembly RRP 11.9 Feed Rollers RRP Feed Solenoid RRP Turn Roller Assembly RRP Retard Chute Assembly RRP Left Tray Guide RRP Right Tray Guide RRP Re er Assembly RRP Re Roller Assembly RRP Pa Sensor RRP Pa Sensor RRP No nsor RRP No nsor Actuator RRP Pre on Sensor RRP 12.1 Rem 2000-Sheet Feeder RRP 12.2 Left er RRP 12.3 Upp over RRP 12.4 Low over RRP 12.5 Righ ver RRP 12.6 Fron RRP 12.7 Tray y RRP eeder PWB RRP 12.9 Tray r Assembly RRP A4 ze Sensor RRP Ca RRP Harness ssembly RRP Drive Assembly RRP Feed, Nudger, and Retard Roller RRP Paper Height Sensor RRP Paper Feed Motor Assembly RRP Link Stopper RRP No Paper Sensor RRP No Paper Sensor Actuator RRP Left and Right Wire Cover RRP Shaft Cover Assembly RRP Drive Shaft Assembly RRP Brake Assembly RRP Left Tray Wires RRP Right Tray Wires RRP Retard Assembly Phaser 5400 Laser Printer Service Guide xv

7 Parts List ntroduction Organization of this Section Using the Parts List arts Lists PL 1.1 Covers PL 2.1 Paper Tray [A3/Ledger] PL 2.2 Paper Tray [A4/Letter] PL 3.1 Paper Feeder PL 4.1 Multi-sheet Bypass Feeder (MBF) Assembly PL 4.2 Paper Handler PL 5.1 Paper Transport PL 6.1 Rear Cover Assembly With Fuser PL 7.1 Frame & Drives PL 8.1 Xerographics PL 9.1 Electrical (1 of 2) PL 9.2 Electrical (2 of 2) PL 10.1 High Capacity Stacker [HCS] (1 of 2) PL 10.2 High Capacity Stacker [HCS] (2 of 2) PL Sheet Feeder (1 of 3) PL Sheet Feeder (2 of 3) PL Sheet Feeder (3 of 3) PL Sheet Feeder (1 of 4) PL Sheet Feeder (2 of 4) PL Sheet Feeder (3 of 4) PL Sheet Feeder (4 of 4) PL 13.1 Duplex Assembly Xerox Supplies and Accessories Plug/Jack Connector Locations Contents Plug/Jack (P/J) Locations for the Engine Plug/Jack Location Map 1 - Engine Plug/Jack Location Map 2 - Engine Plug/Jack Location Map 3 - Engine Plug/Jack Location Map Sheet Feeder Plug/Jack Location Map 5 - Duplex Assembly Plug/Jack Location Sheet (High Capacity) Stacker Plug/Jack Location Sheet Feeder Plug/Jack Location Map Sheet Feeder xvi

8 Wiring Diagrams Wiring Diagram Notations Organization Master Connection and Wiring Diagram Base Engine Wiring Diagrams Sheet Feeder Duplex Assembly Sheet (High Capacity Stacker) Sheet Feeder Guide xvii

9 Table 37 Insert MBF Troubleshooting Procedure (cont'd.) Step Actions and Questions Yes No 6 SUSPECT COMPONENTS The following printer components and areas are associated with this specific problem. One or more of these components or areas may have failed partially or completely. If you cannot isolate this problem using the steps in this Repair Analysis Procedure, replace each component or troubleshoot each area listed below, one at a time, until you isolate and solve the problem. MBF Home Switch [RRP 3.8, page 282] Print Engine Controller Board [RRP 8.5, page 310] Wiring and connectors linking the components Phaser 5400 Laser Printer Service Guide 77

10 RAP 86 Unfused Image The printed image is not fully fused to the paper. The image rubs off easily. Figure 34 Unfused Image Table 117 Unfused Image Troubleshooting Procedure Step Actions and Questions Yes No 1 INITIAL ACTIONS Ensure that the paper is within specification. 2 PAPER REPLACEMENT 1. Replace paper with fresh, dry standard paper. 2. Run a Test Print. Is the problem still present? 3 CHECK FUSER SETTING Refer to Non-Volatile Memory Setup Mode and check the Fuser Setting. Is the NV code set to factory default value? 4 RESET TO FACTORY DEFAULT 1. Set NV code to the factory default value. 2. Run 25 Test Prints. Is the problem still present? Go to Step 3. Go to Step 5. Increase the fuser temperature by one increment and run 25 test prints. Recheck / repeat as necessary. Problem solved. Go to Step 4. Problem solved. 5 Is the overall print density within specification? Go to Step 6. Go to RAP 70, page 178. Phaser 5400 Laser Printer Service Guide 215

11 RRP 12.1 Removing the 2000-Sheet Feeder (See PL Sheet Feeder (1 of 4)) e 143 Removing the Printer 352 Phaser 5400 Laser Printer Service Guide

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2 Parts and diagrams. Order parts by authorized service providers. Related documentation and software. Fasteners used in this product

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