Consultant Manual 2.0

Transcription

1 Consultant Manual 2.0 Your 10 Steps to Success 1

2 Welcome to PartyLite 2

3 welcome Welcome and Congratulations, You have joined the wonderful world of PartyLite, a financially rewarding business where fun, flexibility and recognition are paramount. Over 50,000 Consultants worldwide have already found their dream job with PartyLite where it is down to you to determine the scope of your effort and therefore your income. New Consultants both men and women join our team daily. All of them are delighted with the premium earning opportunities and the fantastic products that PartyLite offers. As a direct seller, we believe in honesty and integrity and are committed to quality and fairness in our relationships with our customers and Consultants. Therefore, PartyLite operates within strict compliance with the stringent guidelines of the Direct Selling Association. Advantages to you the Consultant Attractive income opportunities and advancement opportunities to choose from Flexibility in managing your own schedule Exceptional acknowledgement of your services Continuous training and support from the PartyLite team Attractive Hostess Reward Programme PartyLite offers you a wide range of modern communication tools to reach your customers, such as: A Personal Consultant Website Candle Connection a professional newsletter in your name Party Management Outside-Ordering Online-Shopping 24/7 Take advantage of the tools available - they will ensure your success today and in the future! Now it is up to you to start your career. I am sure the information on the next pages will help you to build your business. All my best wishes for your successful future with PartyLite. SANDRA WHITTLE, Managing Director, UK & Ireland 3

4 Contents How to work with this guide The idea of this guide is to take you on a 60 minute tour to give you the knowledge you will need to start your own personal success story with PartyLite. It is designed to be an interactive working document for everyday to use in conjunction with other business tools, guaranteeing you a successful start. To use this manual efficiently we would recommend: Read the manual Note your questions Ask your Leader Attend training Parties, events and meetings Your leader Name Phone Personal Website Steps to Prepare for your first Six Parties: page 12 How to create and complete your Contact List? page 13 How to plan and secure a healthy dairy and therefore income? page 14 How to Promote What You Have To Offer? page 16 Why Hostess Coach and how? page 17 How do I plan and hold my first Party? Step 1 Step 2 Step 3 Step 4 Step 5 4

5 Contents page 18 How to obtain multiple Bookings and why? page 19 How to Sponsor page 20 Take Advantage of Training page 22 How do I build my own team? (Leadership) page 23 Further Career Steps Step 6 Step 7 Step 8 Step 9 Step 10 5

6 introduction Why is PartyLite s Profit Plan outstanding? Successful Consultants will tell you the secret to success is simple book and hold Parties each week, and share the benefits and rewards of PartyLite with others. With PartyLite anything is achievable. A great income can be yours, whether you are looking for extra pocket money, to replace a lost income, or start out on a brand new venture! Just decide how much you want to make each week and calculate how many Parties you ll need to hold to make it happen. With an outstanding profit plan, PartyLite offers you: 20 % weekly profit payment on your sales. PLUS an additional 5 % bonus when your monthly sales reach 1,200/ 2,000 What could this mean for you? For example if your Party average was 230/ 345, your first six Parties could easily bring you over 1,200/ 2,000 in sales. This would qualify you for the 5% monthly bonus giving you a monthly income of 345/ ! Income Example 6 Parties 230/ 345 = 1,380 / 2,070 total sales 1,380 / 2,070 in sales x 20 % profit = 276 / 414 profit 1,380 / 2,070 in sales x 5 % monthly bonus = 69 / profit Total Consultant profit = 345 / Top Tip So it really is up to you, you decide how much you want to earn: more Parties equal more income. Be consistent and your business will grow. By holding at least six Parties ( 230/ 345) every month, you can always target yourself for that extra 5 % monthly bonus.! Profit ( ) n 20 % profit n 5 % monthly bonus Parties With 10 Parties in a month, you could earn approx. 575/ 862 That s quite impressive! 6

7 INTRODUCTION Why Sponsoring pays off. What are the benefits of Sponsoring Together we are stronger: Your success is our success and vice versa. Sponsoring a new person is the key to growing your business and expanding your team. Not only will you receive rewards for introducing a new person to PartyLite, you could earn a percentage of their sales and your teams sales, should you wish to climb the Leadership ladder. Get the Rank Advancement Bonus: Sponsoring 4 Qualifying (for full criteria see Profit Plan 2.0) Consultants would promote you to a Unit Leader, entitling you to a Rank Advancement Bonus of between 200/ 250 and 8,000/ 10,000. Find more information in your Profit Plan. Your earning advantages as Unit Leader compared to Consultant status (example with 1,200/ 2,000 personal compensatable sales) Consultant 240/ % on 1,200/ 2,000 compensatable sales 60/ % bonus sales 300/ / 960 earnings as Unit Leader Unit Leader Central Unit Profit Plus = + 138/ 210 2,300/ 3, / 250 Rank Advancement Bonus (one off cash payment) 338/ 460 Your advantage Climb the Leadership ladder and earn a Mentoring Bonus of between 100/ 125 and 2,000/ 2,500 when you promote out a new Leader. 7

8 top tips To help you get off to the best possible start, follow our Top Tips 1. Hold six Parties in your first three weeks! Q: Why should I hold six Parties in my first three weeks? A: This three week training period allows you to develop the skills you need in a concentrated time frame and will give you the confidence to get off to the best possible start as a PartyLite Consultant. This will enable you to quickly Qualify (submit 1,000/ 1,250 in sales) which means you will have paid off your SmartKIT and begun to earn 20% Profit on all your sales. 2. coach your first six Hostesses to invite people you don t know. Q: Who should my first six Hostesses invite? A: The key to building your business is to expand your circle of customers beyond the family and friends who are often your first six Hostesses. It s easy to do if you suggest your Hostess invites people you don t know. This will help you to book Parties into different groups of people. 8

9 top tips 3. Help every Hostess get at least two bookings and she ll qualify for a free Booking Gift and you ll always have Parties in your DIARY. Q: How do I hold successful Parties? A: Your Leader will help you with the how to s for successful Parties. You can count on a successful Party for both you and your Hostess by always: having 10+ Guests in attendance. securing two or more bookings one to replace the Party you re doing and one to grow your business. explaining the Hostess benefits. Who are the people I know? sums With a standard 15% Party Volume Discount on offer and a 230/ 345 Party plus two bookings, your Hostess will have 34.50/ to spend on the products of her choice, and you will have earned 46/ 69!! Relatives: parents/in-laws aunts/uncles siblings sister-in-law/brother-in-law sons/daughters cousins nieces/nephews grandchildren grandparents Don t forget - men are also very welcome! Who do I know from my recreational activities? sports or gymnastics club fitness centre football club tennis club ski club sailing association table tennis association bowling club music/dance/choir adult education centre seminars/(language) courses travel/holiday acquaintances hairdressers/beauticians Who do I know through my children? teachers day care child minders school teachers/ nursery teachers parents of playmates toddler play groups gymnastics/sports clubs music school other groups Ask them: Do you like candles? She/he will be happy to receive your invitation! Who do I know at my workplace/ education facility? colleagues secretaries receptionists department heads employees fellow students/schoolmates friends from university, etc. Who does my partner know at his/her workplace? Who do I know through my involvement in public work? community parish office nurseries charities political parties Friends, neighbours, acquaintances? Personal telephone book? Who haven t I seen for a long time? The Who-Do-I-Know-List is available to download from the CBC 4. keep offering Parties and you ll keep booking them. Q: What do I do if people say no or someone cancels or postpones a Party? A: Keep in mind that getting no s is a natural part of the business. Just be consistent and keep offering Parties and you ll keep booking them. Some people will say no but many people will say yes. Don t take it personally, and remember someone may say no because they need more information or because right now is not a good time. 9

10 top tips 5. Sponsor To Achieve Rewards! Q: How can I sponsor if I ve never done anything like this before? A: It s always more fun to be in business with someone else. You can share in each other s excitement, learn together, laugh together and support each other. So start thinking about people you d love to work with in PartyLite. Tell them about your job in a fun and exciting way let them see and feel how enthusiastic you are about your new business. 6. be consistent and your business will grow. Q: How can I keep my business going after holding my first six Parties? A: The key to growing your business is to consistently do the things that will help you stay in business: Hold six or more Parties every month to be on track for bonus level. Get multiple bookings make it a must to get at least two or more bookings for every Party you hold. Continue to make calls to the people on your contact list. Attend all PartyLite training meetings and events. Stay in contact with your Customers e.g. Courtesy Call, Candle Connection Stay in contact with your Leader (have a fixed day each week you get in contact) Make Follow Up calls to say thank you to your Hostesses and Guests for purchasing from you. Open up the conversation to see if they would: A: Like to receive free products. B: Know people in certain areas where you would like to work. C: Enjoy benefits of being a PartyLite consultant themselves. 10

11 top tips 7. Use the business tools available. Q: What information available is there to help me with my business? A: There is a vast amount of information and business tools available online via the Consultant Business Centre (CBC). When you get your PartyLite ID you will have access to the CBC. Here you will have access to: A news feed containing important information from Head Office Digital Literature including flyers, leaflets, promotional material and business tools The Extranet where you will submit all your Party orders! The Candle Connection, a professional newsletter in your name to your customers The facility to create and maintain your very own professional Personal Website! Great for promoting your business and the PartyLite brand! The Party Management system - allows you to open your Hostesses Party and add outside orders online Shop: allows your customers to shop 24/7 supporting your income, for which you receive full Profit! Now it s time to prepare for your first six Parties! The remainder of this booklet will take you through, step-by-step how to prepare for the best possible start! 11

12 step 1 How to create and complete your Contact List? Prepare a huge contact list containing everyone you know, from family to people from the local shops/hairdressers, who might potentially host a Party or become a PartyLite Consultant. Your contact list is a tool you ll use throughout your business, so don t stop until you have a list of 50+ names. IMPORTANT: Take addresses for all your contacts and store their details in the My Customers Section on the CBC. This will ensure they receive Candle Connection s from Head Office containing your details. So when your contacts want to take up an offer, they ll call you direct! People to add to your contact list: fitness club colleagues secretary nursery Leisure cousins hair dresser Job teachers playgroup me Children relatives other parents siblings Friends neighbours parents parentin-laws grandparents brother/sisterin-law exschoolmates best friend facebook Top Tip Tip It is It important is important to maintain to maintain a professional professional appearance appearance of your Facebook on your a Consultant Facebook Page, Consultant and ensure Page, that business and and private ensure information that business are not mixed. and When private setting information up your are personal not mixed. PartyLite When profile, setting use up the your photo personal from PartyLite your profile, PartyLite use the website. same photo We stronly as your recommend: PartyLite website. use your real name, We strongly no nick recommend: name and add use PartyLite, your real as name, for example and not Jane a nick-name, Doe PartyLite. is important to go by the name via which Be your as active customers as you will can, know and use you. the special opportunities to create events, invite to your shows or promote special offers for Guests or Hostesses. By Be joining as active other as you PartyLite can, and groups, use the you can share opportunity information to create and events, ensure that invite you re people always to your up-to-date. Parties or promote special offers for Guests or The following Hostesses. groups could be of By joining other interest: PartyLite groups, you can share information and ensure that you re always up-to-date

13 step 2 How to plan and secure a healthy Diary and therefore income? Always carry your planner and treat your diary like your bank book! The busier your diary, the bigger your income! The more Parties you hold, the more bookings you will make, the more sponsors you will meet, the more money you will earn. Use the following Courtesy Call Guide to help you. People to add to your contact list: Top Tip Offer Offer Offer! Select specific dates from your diary that are best for holding your first six Parties in your first three weeks of business. Then you ll be ready to make your contacts and set up your Party dates. Offer everyone you meet the opportunity to hold a Party. Instead of saying When do you want to have your Party? offer the dates that are best for you and say: I have March 23rd or March 31st available. Which would be best for you? Begin booking your Parties by contacting people from your contact list your goal will be to book six or more Parties in your first three weeks.! Introduction Time Benefits Date Next Contact Courtesy Call Guide Use this guide to book Parties to start your business Hello..., If you re well acquainted, briefly catch up. this is... If not, remind her of how you know each other. Do you have a few minutes? I m so excited; I just had to call you. I m starting my own homebased business with PartyLite. Have you ever been to a PartyLite Party before? If Yes, ask about her favourite PartyLite product. if no, say: a PartyLite Party is a great way for you and your friends to get together while I show you our beautiful candles and decorative accessories. (Then proceed). You were one of the first people I thought of - would you like to take advantage of some free products? (Explain how it works): I have xx or xy available. Which would be best for you? if interested, say: I ll send you a Hostess pack and call in a few days to go over it with you. if not interested, be understanding and say: I understand. Who do you know who might be interested in free product? (Get a name and phone number). May I post you a catalogue? Thank her for her time and invite her to your first solo party. If interested, determine when you ll talk again within the next few days. 13

14 step 3 How to Promote what you have to offer? New Consultants often look for tips for booking new Parties. Offer the Party Volume Discount and additional benefits to your Hostesses and they ll be holding Parties time and time again. How does Party Volume Discount/Product Credit Work? Party Volume Discount is based on the sales and bookings from a Party*. Your Hostess is entitled to 15 % Party Volume Discount (level of Party Volume Discount is subject to change promotionally) of her total personal compensatable sales when holding a Party of 195/ 290 with one booking*. Not only that but she is also entitled to one item at 25% discount for every 195/ 290 in sales she achieves. Items at 25 % discount (refer to chart below). Hostess Shopping Spree! Retail Party Sales 15% Party Volume Discount/ Product Credit Items at 25% discount 195/ / item 390 / / items 585 / / items 780 / 1, / items * 10% PVD/PC for Parties with less than 195 in sales or without a booking. Top Tip Hostess Programme Tips To help you learn the Hostess Programme, practice on family and friends. See if they understand your explanation of all the benefits they d receive for hosting a Party. Talk to your Leader about how he/she presents the Hostess programme on the phone and at Party. Bring the Hostess Special or Booking Gift to the Party, this will draw more attention to the programme and motivate the Hostess.! facebook Tip Use your facebook page to promote special Hostess offers and to get yourself more sales! Advertise the link to your Personal Website. Particularly at the outset of your PartyLite career, regular events are the recipe for a successful expansion of your business. As Facebook enables you to reach many people and, therefore, many faithful customers it s important that you provide regular updates with attractive offers for Hostesses! Your Hostess will also be happy to receive extra Party Volume Discount when your event invitations bring even more Guests to her Party. 14

15 step 3 Learn the Hostess Programme The better you are at communicating the Hostess programme to potential Hostesses, the more Parties you ll have booked in your diary. Take a look at the chart below to see how this programme benefits both your Hostess and you. Top Tip For more information take a look at the actual catalogue.! Benefit to your HOSTESS 15% of Party Sales in Free Product With Party sales of 195/ 290 and one booking. (10% without booking or under 195/ 290). Hostess Specials (With minimum sales of 195/ 290) Incredible savings on a selection of popular products offered each month. 25% Discounted Items Hostess can purchase one discounted item with every 195/ 290 in sales. Booking Gifts* Gifts to the value of 25/ 37.50, 50/ 75 and 75/ as a thank you to your Hostess for obtaining multiple bookings from her Party. Free Gifts Every Hostess/Host will also receive a free thank you gift from PartyLite for every Party Held. Benefit to YOU Incentive for Hostess to book for free product. Encourages higher Party sales. Encourages Guests at Parties to book before the end of the month; creates a sense of urgency. Encourages higher Party sales. Promotes bookings. Encourages multiple bookings at every Party and lots of future business for you. Encourages Guests at Parties to become a Hostess and hold a Party. PartyLite Hostesses receive so many rewards, they ll want to hold several Parties a year! * Ask your Sponsor/Leader for details on redeeming Booking Gifts, or refer to your Consultant Guide. 15

16 step 4 Why Hostess Coach and how? What does Hostess coaching involve? It involves getting a Party set up for BIG success! Hostess coaching helps your Hostess build attendance, outside orders and outside bookings. Distribute Hostess Packs Hostess Coaching Check List: As soon as you have booked your first Party, you should give your Hostess her Hostess Pack, you can deliver Hostess packs personally or post them, depending on the amount of time before the Party. Note: If you want to have 10 Guests in attendance, it is wise to invite at least 20 Guests because not all of them will be able to make the Party date. Materials Hostess collection envelope Invitation card (25-30) Guest Order Form (4-6) Hostess Pack Contents Reason for including Holds everything you ll be giving your Hostess. Used by Hostesses to invite guests. Hostesses can use the e-invitation using the Party Management system. Used by the Hostess to get outside orders. n 3 Hostess Pack n 3 call in between booking the Party and the Party date to confirm details Get the Hostess to create and complete contact list Explain how to invite, verbally, via electronic means, and confirm by written invitation Confirm choice of booking gift and products from Party Volume Discount Keep refreshments simple n 3 encourage Hostess to get a booking before the Party n 3 encourage Hostess to get outside orders and to use the Online-Shop Product Catalogue (2) (Everyday and Seasonal) Booking Gift Slip Current Hostess/Guest Specials flyer (not in Kit: purchase copies on a Consultant Order or download copies from Candle Care Card Helps the Hostess collect outside orders. Shows the Hostess what is available to her at special discounts. Provides helpful information on how to get the best out of your products. n 3 check her favourite Booking Gifts/ catalogue items (so you can prepare for her Party and work out what she needs to do to get them for free) n 3 explain the door prize slip and use it actively to gain information. Offer the opportunity Ask your leader about the Hostess bingo and candle pool ideas to build future bookings and higher sales. 16!

17 step 5 How do I plan and hold my first Party? Are you feeling nervous about your first Party? Don t worry; you ll succeed just like the 2,500 of your peers have! Take time to prepare your first Party, the better prepared you are, the smoother it will go and the more comfortable you will you be. Below are listed some tools that will help you prepare: Accompany your recruiting Consultant to one of her Parties Prepare an infomercial to introduce yourself and your job at the Party Gain product knowledge Test how to display products & create a Party table Structure the flow of your Party Create ambience Interact with the Guests Use cue cards to prompt you Talk about the earning opportunities and promote the SmartKIT and FastKIT Be yourself and have fun! You can find further information about the sequence of a Party on the CBC. Please ask your Leader for further information. She/he will be happy to help you with the planning of your first Party.

18 step 6 How to obtain multiple bookings and why? Multiple bookings mean you are always adding two or more Parties to your diary and keeping your business growing. They are the key to having a successful PartyLite business. Tips for Multiple Bookings 1. Have your Hostess line up one booking in advance of the Party. 2. Talk about the opportunity to book a Party at least twice throughout your demonstration (these are known as bookings seeds ) and share all the Hostess benefits. 3. Invite everyone at the Party to book a Party and date it that night. 4. Use the word provisional with those that are reluctant to pick a date. 5. Close using Door Prize Slips. These are invaluable tools for future business which store your guests data for those all important follow up calls. Enter this information on the CBC so they receive promotional updates via candle connection. This will undoubtedly get you future bookings, like it has for many other Consultants. Top Tip Coach your first six Hostesses to invite people you don t know. Finding new people outside your immediate circle of friends brings excitement and new life into your business and helps keep it going and growing. Help every Hostess get at least two bookings and she ll qualify for a free Booking Gift. Your opinion is important to us! Name Telephone Mobile Address Hostess/Host My favourite product/collections are My favourite fragrance is I would like to: Be a PartyLite Hostess / Host: yes no maybe Party date: Party time: Your Consultant: Always strive to have a Party with 10+ Guests in attendance and ALWAYS strive for two or more bookings. This is a habit you ll be thankful for when your diary is full!! Hold a Fundraising event: yes no maybe Recommend a friend who may like to be a Hostess/Host Telephone: Name Telephone Further Comments: Website: Why not keep up to date with PartyLite UK & Ireland and like us on Facebook: Your ticket to success: The door prize slip from PartyLite! The PartyLite door prize slip gives you access to all the important information you need for targeted sales support: personal customer data, product preferences and their potential interest in acting as a Consultant or Hostess. Enter this information on the CBC, and register your Hostesses and Guests for Candle Connection. This will enable you to continue to promote PartyLite s products and special offers. 18

19 step 7 How to Sponsor? When people sense your excitement and see your enthusiasm for what you re doing, they may want to join you. Sharing your business with somebody else and growing your team is fun and rewarding. Remember, when you sponsor a qualified new Consultant, you will receive additional rewards please refer to the Profit Plan 2.0 booklet. Introduction Time Benefits Sponsoring Phone Call Guide Hello..., If you re well acquainted, briefly catch up. this is... Do you have a few minutes? I m expanding my PartyLite business, and need to recruit people to join my team and immediately thought of you Have you ever thought about joining PartyLite? If no, add: PartyLite is a great company that offers great income opportunities and amazing Hostess benefits to support your business. sponsor your hostessess! As you coach your Hostess, offer her the opportunity to join you PartyLite: Say: Have you ever thought about doing something like I m doing? Ask her to read the What s In It For Me Leaflet before her Party. Suggest she watches what you do at her Party to see how easy and fun it is. Close I decided to become a PartyLite Consultant because... With PartyLite you can work full or part-time and make a great income. I d love you to try it and see what you think. Please come as my guest to an opportunity meeting on (date), or to a PartyLite Party just to see if what I do interests you. What do you think which would work best for you? Next Contact Determine when you ll meet or/talk again. 19

20 step 8 Take advantage of Training The easiest and most fun way to become comfortable in your new business is to take advantage of every training opportunity. Refer to the CBC every day to keep updated on training events, latest product information and other relevant information. Observe Parties with your Leader Party observation is important on-the-job training that allows you to watch an experienced Consultant do a Party. Attending at least two Party observations is highly recommended and will build your confidence and skills. There will be lots of things to watch for while observing a Party, so take notes and incorporate the things you like or think the Hostess/Guests liked into your own Party. Ask your Leader to observe your Party in order to give you great tips to improve your style and fun-factor! Fun is key to success. 20

21 step 8 Training Opportunities Plan to attend as many meetings as you can. Unit Meetings are especially something that should be on the top of your list and something you should not miss. You ll get lots of important business training, meet other new Consultants, make new PartyLite friends and have lots of fun. PartyLite s annual National Conference is THE event of the year and something that you should definitely attend as it is here that PartyLite rewards your success and introduces the new products of the forthcoming, strongest selling season Autumn/Christmas. Here you also have the opportunity to meet the General Manager and PartyLite UK Head Office team in person. Partylite Training for Consultants and LeaderS Unit meeting a workshop provided by your Leader You ll receive skilled training, meet other Consultants in your Unit and get recognition for your accomplishments. This is your support team and the place where you can get one-on-one coaching. Regional meeting a meeting with your Regional Vice President* (RVP) and Leader team This meeting is planned for all the Consultants in your RVP s region. It will be packed with information from the company, product knowledge, booking tips, sponsoring ideas, recognition and fun! You ll get lots of great tips from successful Consultants and Leaders on how to build your business. By taking advantage of your scheduled PartyLite meetings, you ll be able to take advantage valuable training, gaining a wealth of advice from experienced peers. The easiest and most fun way to become comfortable in your new business is to take advantage of every training opportunity. Refer every day to the CBC to keep updated on events, latest product information and other relevant information. Observe Parties with your Leader Party observation is important on-the-job training that allows you to watch an experienced Consultant do a Party. Attending at least two Party observations is highly recommended and will build your confidence and skills. There will be lots of things to watch for while observing a Party, so take notes and incorporate the things you like or think the Hostess/Guests liked into your own Party. * A few areas of the country may not have a local RVP. Ask your Leader about the closest regional meeting in your area 21

22 step 9 How do I build my own team? (Leadership) CONGRATULATIONS You re off to a great start! You are now off to a great start to your PartyLite career. You are having lots of fun holding Parties, booking new Parties, and sharing all the benefits of your new PartyLite business with others. Remember, your Sponsor/Leader is eager to help and support you in every way from answering questions to helping you place your first order. Plus, you have the ongoing support of the Head Office team, plus the ongoing guidance of your monthly communication Reflections, and PartyLite Consultant Business Centre containing everything you need to boost your business! 22

23 step 10 Further Career Steps with PartyLite Profit Plan 2.0 You choose the path. Your enthusiasm and passion are vital for success at PartyLite. The determination with which you drive your business will allow you to climb the career ladder it s always worthwhile! Along with valuable gifts to reward your performance, you can expect attractive bonuses from 200/ 250 up to 8,000/ 10,000. See your copy of the Profit Plan 2.0 now for more information. #PartyLiteYourWay YOUR NEXT STEP: Unit leader The qualification month requires 4 personally sponsored, qualified and active Consultants in your potential Unit. Your Consultants are each qualified with at least 1,000/ 1,250 in cumulative compensatable sales and active with at least 195/ 290 in personal compensatable sales for the month. You achieve a minimum of 800/ 1,000 in personal compensatable sales. Your required Unit Compensatable Sales of a minimum of 2,300/ 3,500 includes Your personal and your Consultants compensatable sales. 23

24 PartyLite UK Ltd Building 3 Croxley Business Park Watford, Herts, WD18 8YG UK Tel: Ireland Tel: /2015