TWH0001 FAQ R03 Page 1 of Trepmall, LLC

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1 Thank you so much for purchasing our Toolsand Electric Pencil Sharpener model number TWH0001. To ensure maximum enjoyment of your new pencil sharpener, please read the FAQ and Tips below. If you still have any questions, please contact us through Amazon (by replying to the that contained this attachment) or you can visit the Toolsand website and use the contact form there. TWH0001 FAQ R03 Page 1 of Trepmall, LLC

2 FAQ (frequently asked questions): Q1: Where are the instructions? A: If you look on the bottom of the box we have printed some very simple instructions. These should be enough to get you started, but if you run into any problems, please read the additional FAQ questions below. Here s a copy of the instructions you can find on the bottom of the box: TWH0001 FAQ R03 Page 2 of Trepmall, LLC

3 Q2: Will it sharpen my pencils? A: The Toolsand model number TWH0001 is designed to sharpen standard 8mm diameter pencils. The vast majority of pencils available on the market today are this size. We have tested the pencil sharpener with round, hexagonal and triangular pencils. We have tested traditional graphite pencils, colored pencils and watercolor pencils with great success. Several of the more popular brands of pencils we have tested include: Traditional Graphite Pencils: Dixon Ticonderoga AmazonBasics OfficeDepot Staples Colored pencils: Color Doodle Prismacolor Sargent Art Crayola Colore Vincis TWH0001 FAQ R03 Page 3 of Trepmall, LLC

4 Q3: How do I use the pencil sharpener? A: Your Toolsand TWH0001 pencil sharpener is very easy to use. Install two AA batteries by removing the battery door on the bottom of the pencil sharpener. Check the switch on the side of the sharpener and make sure it is in the battery position, indicated by a small picture of a AA battery. Stabilize the pencil sharpener by holding it with one hand, then insert a pencil in the hole on the top and press down. When you press down, the sharpener will turn on and start to sharpen your pencil. Simply release the pencil to stop sharpening. The above method works well if you want to operate the pencil sharpener while it is sitting on a table or desk, but an easier way to use the sharpener is to hold it in the palm of your hand. This method works extremely well, keeping the sharpener stable while sharpening and giving you a clear view of the pencil while it is sharpening. It also allows you to give a quick finishing twist as soon as the sharpener stops, preventing the pencil from sticking and making a ridge. See the two pictures below: Hold in palm Twist after motor stops TWH0001 FAQ R03 Page 4 of Trepmall, LLC

5 Q4: Does it automatically start and stop? A: To start sharpening, insert the pencil and then push down. This will turn the sharpener on and begin sharpening of your pencil. Once you have reached the desired sharpness, stop pushing down on the pencil and the sharpener will stop. It does not automatically stop. Q5: How do I know when my pencil is sharp? A: Since the TWH0001 does not have an automatic stop function, you will rely on look, sound and a little bit of feel to determine when the pencil is sharp. It s pretty simple so you ll get the hang of it very quickly. Just watch and listen as you are sharpening the pencil. You will typically notice a change in sound and a different feeling from the pencil when it is sharp. If you are just topping off a dull pencil, you can also use time. For example, just sharpen for about a second and you ll have a sharp pencil. TWH0001 FAQ R03 Page 5 of Trepmall, LLC

6 Q6: When the sharpener stops, sometimes my pencil is stuck in the sharpener. I was able to pull it out, but it has a line, or ridge on the pencil. Why is it doing this? How can I avoid this? A: Sometimes when the sharpener stops and you still have some pressure on the pencil, the blade will stick in the pencil. You can simply pull the pencil out, but there will be a ridge as shown in the picture below. Ridge You can continue to use the pencil with the ridge if you would like; it does not affect anything. But if you would like to avoid the ridge and the sticking in the future, give the pencil a quick twist as soon as the sharpener stops. See a previous FAQ How do I use the pencil sharpener? for a better explanation. Q7: How many pencils can I sharpen before I need to replace the blade? A: The blade should last for at least 300 sharpenings before you need to replace it. A spare blade cartridge is included with the sharpener so you should be able to sharpen at least 600 pencils. If you would like to purchase additional blade cartridges, please contact us. Q8: How do I replace a dull blade? A: First, unlock the shavings cover by twisting the cap counter-clockwise. Now pull upward to remove the cover. Grip the blade cartridge and pull firmly. The blade cartridge will snap out of the cover. If it does not come out, pull a little harder as it takes a little more effort than you might expect. To install the new blade cartridge simply snap it in the cover. TWH0001 FAQ R03 Page 6 of Trepmall, LLC

7 Q9: How do I know when to replace the blade? A: If you are experiencing a lot of broken leads, or if the sharpener struggles to cut the wood on the pencil you might need to replace the blade. Observe the wood portion of the pencil after sharpening: if the wood is being torn and ripped instead of cut clean, your blade is dull and should be replaced. Note that the pencil you are using may also affect how well the sharpener works. Some very inexpensive cheap pencils are made with very soft wood. This wood tears very easily and will only sharpen well with a new blade. The two images below clearly show the difference between a dull blade and a sharp blade. Dull Blade Sharp Blade Q10: Why is my pencil sharpened crooked or lopsided? A: Many low-cost cheap pencils are not made very well. The core, or lead of the pencil is not exactly in the center. As a result, the sharpened pencil will look crooked or lopsided. Core not centered Crooked or lopsided TWH0001 FAQ R03 Page 7 of Trepmall, LLC

8 Q11: What is that little switch on the side with the picture of a battery and a hand? A: Our Toolsand TWH0001 sharpener features patented dual-mode operation. Set the switch to hand to sharpen your pencils manually. Set the switch to battery to sharpen pencils using battery power. See illustration below. battery mode hand mode Q12: Why would I want to sharpen my pencil manually, using the hand mode? A: There are several reasons, including the following: Sometimes you need the precision of a manually sharpened pencil. You can accurately control exactly how sharp the pencil is in hand mode. Some very cheap pencils are difficult to sharpen in battery mode. You may experience broken leads, for example. If you switch the sharpener into hand mode and sharpen manually, you may be able to successfully sharpen the pencil. You want to sharepen in stealth-mode, making as little noise as possible. Your batteries are dead. TWH0001 FAQ R03 Page 8 of Trepmall, LLC

9 Q13: My pencil sharpener will not work. I insert a pencil, but the sharpener does not turn on and sharpen my pencil. Help!! A: The pencil sharpener is very simple, so there can t be very many things that will prevent it from working. Please check the following items first and if your pencil sharpener still does not work, contact us and we will take care of you. Try a fresh set of batteries; the batteries may be dead. Check the installation of the batteries to make sure they are installed properly. Check the battery-hand switch and ensure it is all the way to the left, in the battery position. See also Q11 and Q12. Insert the pencil and press down firmly. The sharpener does not automatically turn on as soon as you put the pencil in the hole. Pressing down on the pencil will push the blade assembly down and activate a switch inside sharpener, turning on the motor. Check that the shavings bin cover and blade assembly are properly assembled. The blade assembly will engage with a white plastic piece inside the shavings bin (see Right picture below). If the blade assembly is crooked when installing the cover, it may not engage properly (see Wrong picture below). TWH0001 FAQ R03 Page 9 of Trepmall, LLC