LET S GET STARTED NEW INDEPENDENT CONSULTANT TRAINING

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1 NEW INDEPENDENT CONSULTANT TRAINING LET S GET STARTED This document was created by Tamlyn (Platts) & Andrew Samuel and is not sponsored or distributed by Arbonne International. Please read the full disclaimer on the last slide.

2 Checklist (Print out and work through) Tick the boxes as you complete each task Read through this training together with your sponsor and ensure all the missing information is completed and you clearly understand every detail. Start your commitment to read 10 pages everyday of a Personal Development Book. Write your Why (included in your why, your expectations from this business) Create a professional work account. Note you can t use the word Arbonne in the account name. (Gmail is highly recommended for its security and features and will allow you access to our Googledocs folders) Send your Why in an to your Sponsor Consult your diary and commit to as many dates as per Wall Calendar (provided by your sponsor) Schedule your 1 st training (Let s Get Started Training) with your Sponsor. Date: Write out and learn your 60 Second Story Complete your 100 People Names List in full Text 10 people in your network inviting them to hear about the business Confirm times & dates for your Launches/1on1 s with your Sponsor Discuss and create a Game Plan (My Personal Strategy document) with your Sponsor Read through the Arbonne Catalogue and the Product Training Manual diligently, know your product and where to find relevant information. Explore the Arbonne International Website and practice making a few (mock) orders so that you are familiar with how to. Purchase a DYMO LetraTag (At your local supermarket) used for Tester stickers on your products Optional (Strongly Recommended) Fax ABN Business Entity and Direct Deposit Pay forms to Arbonne Head Office Tax Talk to your accountant about completing the Business Entity Form, claimable expenses, receipts, managing your taxation paperwork etc. (Once your commissions are over $6300/mth, you will also need to apply for GST registration with the ATO) Want Arbonne merchandise? Then >Log in > Shop > Arbonne Boutique Enrol for an ezine newsletter go to (Preferred Client Contact) Organize Business Cards, via the Arbonne Boutique (include name, ID number, , phone contact, website suggested verbiage might include: Arbonne Independent Consultant. Watch the Googledocs Webinar on Googledocs main page

3 Congratulations!...on becoming an Independent Consultant with Arbonne, and taking the first step towards creating an income for your future. Contained within this training is the information you need in order to make a great start. There are tried and tested systems to follow in order to grow your Arbonne income. You will be coached on these by your sponsor. Make a commitment to work consistently for your business and give yourself time to grow. Many people have created great success through this venture. As the person who introduced you to Arbonne, your sponsor is your main point of contact and is there to coach and mentor you to achieve a successful business. For the next 30 days, it is your sponsor's role to coach you on how to duplicate our simple system, learn about the company, the products and the business model, in order to become an Independent Consultant. It is your role to become one.

4 Brief Glossary of Terminology! Once you know the basics, everything starts to make much more sense. Please find below a list of some TERMINOLOGY we use in Arbonne and what it all means. YOUR SPONSOR: Is the person who introduced you to Arbonne. So that you are understood by others outside of Arbonne, you could refer to them as your business partner. YOUR UPLINE: Includes your sponsor, the person who introduced your sponsor to Arbonne, and the person that introduced them, and so on. So for example, your up-line could include: Sarah Dunning, Scott Campbell, Tamlyn Platts-Samuel etc YOUR SUCCESSLINE/DOWNLINE: Includes all the people you sponsor into Arbonne, and the people they sponsor, and so on. YOUR SIDELINES/CROSSLINES: Are the people who were also sponsored into Arbonne and are building their business alongside you.

5 Continued SUCCESS-LINE QV: Is the total number of QV within your whole network of consumers. SRP: Standard Retail Price (Full Price as published in catalogue on-line) EYE ON ARBONNE (EOA): When a consultant is promoted to Regional Vice President and National Vice President, they are invited to have their story published by Arbonne. CLIENTS: Are customers who purchase products at SRP PREFFERED CLIENTS (PC): Are customers who register by paying $27 to receive a 20% discount on all Arbonne purchases for one year. INDEPENDENT CONSULTANTS (IC): A business builder who registers by paying $105 to get a 35% discount on their products. They are then eligible to receive commissions and over-rides from their network of purchasers ASVP S: Arbonne Special Value Packs are available to all Preferred Clients and Independent Consultants at all times. They carry a 50% discount for Independent Consultants and a 40% discount for Preferred Clients. Accumulate Preferred rewards for Preferred Clients, come pre-bundled or build your own with plenty of flexibility. Note: ASVP s will not count toward other specials or offers. SUCCESS PACKS: Are exclusively tailored to provide New Consultants with full-size products, samples and Business Aids to get you off to a great start. Carry an incredible 50% discount off full-size products during your Start Period (Start Month and the month after). These are unlimited, new consultants are allowed to purchase as many packs as they want. Qualify for a New Consultant free product, worth up to 100 PQV (with an order of at least one SuccessPack). SHIPMENT CHARGES: The cost of shipment differs depending on quantity of order

6 Continued IN QUALIFICATION: The first step on your way to promotion. See the Success Plan for more details. QUALIFYING VOLUME (QV): The point value given to each product. You are promoted according to the number of QV you have each month (The QV is our global currency, value remains the same for each product in UK/USA/Canada/Australia) PERSONAL QUALIFYING VOLUME (PQV): The point value of any products passing through your personal ID number, any full paying CLIENTS, or any PREFERRED CLIENTS.

7 More Lingo Continued Arbonne Events GLOBAL TRAINING CONFERENCE - (GTC) Annual conference in Las Vegas - a must for those serious about this business. Register as soon as dates become available. ARBONNE ADVANTAGE CONFERENCE - (AAC) The OZ annual training conference - a must for those serious about this business ANNUAL INCENTIVE TRIP - (AIT) Register on the website now and work towards earning this trip. you will be taken to incredible locations, and learn from the very best, while building invaluable relationships with people from all over the world. LEVELS OF MANAGEMENT DM - District Manager (1 st Level of Management) AM - Area Manager (2 nd Level of Management) RVP - Regional Vice President (3 rd Level of Management) NVP - National Vice President (4 th Level of Management) EDM / EAM / ERVP / ENVP - Executive The prefix Executive is given when someone promotes another member of their team to the same level.

8 Your Why! WHY are you doing Arbonne? What do you want from it? What sort of income would you like to be earning and when would you like to be earning that by? When your sponsor knows what you want from this business, they can best help and support you through the next few weeks and months. CREATING YOUR WHY Everyone who joins Arbonne has their own specific reasons for wanting to create an additional income. The majority of Independent Consultants didn't have a childhood dream to run a Network Marketing Business, but they all have dreams they are yet to fulfill and things they want/need to achieve in life. So here's where you are invited to pin-point exactly what your reasons are. What are you looking for? What do you wish to be, do, or have? And when do you want it by? Right now? More fun? More money? More time? More freedom? Use the questions below to create a short paragraph and when your why is finished, please a copy to your sponsor. I WANT TO... BE... Relaxed, more confident, closer to family and friends, happy, fulfilled. DO... Have more than enough money, take a holiday, pick the kids up from school every day, go on a course, learn something new, and create a charitable foundation. HAVE... More free time, new carpet, extra cash, funding for a business, deposit on a house. WHEN... How urgently do you want to achieve all these things? In a few months or years?

9 Recommended Reading List! Start Listening to an Audio TODAY and start Reading a book from the list below (10 pages daily). Personal Development is the corner stone of your success in this business, in 30 days you will have formed a habit. RECOMMENDED BOOKS & AUDIOS: The Slight Edge by Jeff Olson A MUST FIRST BOOK! GO PRO by Eric Worre A MUST FIRST AUDIO! Dare to Dream by Dr. Tom Barrett The 45 second presentation that will change your life The Business of the 21 st Century by Robert Kiyosaki The Success Principles by Jack Canfield 30 Minutes a day of Self Development is essential to your Success! - reading or listening

10 Setting up Your Business! ACCOUNT: Create a professional work account, dedicated entirely to your Arbonne business. Note you can t use the word Arbonne in the account name. (Gmail is highly recommended for its security and features and will allow you access to our Googledocs folders) E.g. Rockyrockstar@gmail.com GOOGLEDOCS: You shall receive a link to our Googledocs Folder, once you have created your Why and sent to your sponsor. In this folder you will find all relevant training materials to assist you in your business (Audios/Presentations/Webinars etc). Your sponsor shall guide you through how to access Googledocs and on where to locate relevant information. *We have also created a Googledocs Webinar to assist in your navigation (you can find this on the main folder page). In addition to your sponsor s assistance, we recommend watching this short 30 minute webinar. FACEBOOK & WHATSAPP Your sponsor shall add you to their WhatsApp and Facebook Region/Nation (Private) Pages. Both WhatsApp & Facebook are invaluable tools for connecting you to your fellow team members, sidelines and uplines. GOLD BAG & BUSINESS PACK Your Sponsor has provided you with 1 x Gold Bag & 1 x Business Pack. This will allow you not only to start your business immediately but also allow you to duplicate the correct set up of your business packs, whilst your waiting for your products to arrive. As soon as your products arrive, your sponsor shall collect them accordingly.

11 Dates & Training DATES WALL CALENDAR You have received a Dates Wall Calendar from your sponsor. This Calendar lists all important Arbonne related dates for the entire year (Opportunity Presentations / Trainings / Conferences etc). Take the time to Diarise these dates into your own calendar and commit to as many as you can in order to assist you in growing your business strong. PRIORITZING YOUR DIARY Firstly, put training sessions in your diary for the rest of the year, and commit to being at these. Choose what you want to put into this business and work around your other commitments. Group presentations with guests One to One meetings Networking Events Sharing Products Following Up Making calls TRAININGS During the next 30 days you will have trainings with your sponsor to take you through the basics of the business 1- Let s Get Started Training 2- The System Training 3- Success Plan & Website Training Presentation and Follow up training will be on the job with your sponsor

12 Write & Memorize your 60 Second Story! 60 Second Story! Tell your 60- second Story to 2 people today!) This is a MUST to get right ASAP so you know what to say when being asked what you do? It must not exceed 60 seconds. 1: Your Background or what you are trained in (2 sentences max) i.e... I am a part time school teacher which I love and a mum of 3 beautiful kids. 2: But/The Things you didn t like... (What you want extra??) i.e... But I am just really wanting to do something for myself or But teaching is never going to pay me enough money for what we want to do. 3: Then I Found Arbonne which is a network marketing Company which I never thought I would do, but once I looked into it I just realised I was uneducated and I just had to do it.. 4: Your Results / how you feel about your future And what it has given me not only financially which is amazing but I know exactly what our future looks like and where we are heading as a family and I am so excited to see the opportunities this will bring. This will leave whoever you speak to intrigued to find out more, and you feeling proud and confident

13 Making your 100 People Name List! MEMORY JOGGERS WHO DO YOU KNOW? WHO SOLD YOUR? WHO IS YOUR? WHO? Who hates their job House Favorite Waiter/Waitress Lives next door Who needs extra money Car Therapist Lives across the street Who cares for their body Antiques/furniture WHO IS RELATED TO YOU? Teaches your Children Who is interested in more Boat Parents/Grandparents WHO IS? WHO IS YOUR? WHO DO YOU KNOW? Sisters/Brothers/Children On your Xmas card list Dentist At the gym Aunts/Uncles In your address book Doctor Named Sue Nieces/Nephews/Cousins On your wedding list Florist Made redundant Their friends/warm market Lawyer Works for large company WHO SOLD YOU? Pharmacist Who worked with you Appliances Hairdresser Nail Technician Computer Bank Manager Vet Jewelry Dry Cleaner Chiropractor Clothes Gym instructor Insurance adviser Head of Parents Association

14 Write Your 100 People List! 1) 16) 31) 2) 17) 32) 3) 18) 33) 4) 19) 34) 5) 20) 35) 6) 21) 36) 7) 22) 37) 8) 23) 38) 9) 24) 39) 10) 25) 40) 11) 26) 41) 12) 27) 42) 13) 28) 43) 14) 29) 44) 15) 30) 45)

15 Write Your 100 People List Cont 46) 61) 76) 47) 62) 77) 48) 63) 78) 49) 64) 79) 50) 65) 80) 51) 66) 81) 52) 67) 82) 53) 68) 83) 54) 69) 84) 55) 70) 85) 56) 71) 86) 57) 72) 87) 58) 73) 88) 59) 74) 89) 60) 75) 90)

16 Write Your 100 People List Cont 91) 95) 99) 92) 96) 100) 93) 97) 94) 98)

17 How to Talk about Arbonne! Here are a few GOLDEN GUIDELINES on HOW TO INTRODUCE ARBONNE It is so important to make time to provide a clear overview of the Arbonne opportunity. People deserve to hear the whole story so that they can make an informed decision. Your number one priority is learning the Opportunity presentation and in the meantime get people in front of you and your sponsor. Please read the do s & don ts below so you can use your sponsors hindsight as your foresight and get the very best start. DO Tell them the whole story. Still talk about the things you love and mention Arbonne where appropriate. If people ask lots of questions whilst in a social situation just say oh we re out celebrating, let s do coffee next week and I ll tell you all about it then. Make sure when you arrange to meet someone regarding Arbonne that they understand you want to share a business opportunity with them. Create a lifestyle on facebook that people will be attracted to. Most importantly be you! Always speak positively about Arbonne, your business and your peers within it. Be open-minded that some people may not understand Arbonne or want to do it. Treat it like a business. If someone says YES great, if someone says NO fine. Educate yourself and share facts about Arbonne. DON'T Start telling people half a story and putting out the feelers. Constantly talk about Arbonne. You don t want people to feel like that s suddenly all you talk about. Turn social situations into a chance to talk about Arbonne, you want to keep business and social separate. Arrange a coffee with someone to catch up and then pull out products without being upfront with them first. Bombard your facebook page or social media platform with just Arbonne. Let other s negativity effect you. If someone hasn t heard the full presentation they may not understand the concept of Arbonne. Try to convince anyone. Amateurs convince and professionals sort. Get emotional about this business or take everything personally. Accept information or opinions from un-reputable sources (e.g anonymous blogs on-line)

18 Once you are registered, your ID and Pin are received and your New Consultant registration items have arrived, we want to plan on building your team and preferred client base as quickly as possible. It is important that your business reaches your network and there are a number of ways your sponsor will show you how to do this. 1. You can either have a series of Business Launches together with your sponsor 2. You can either have a series of One-to-One meetings with your prospective business builders together with your sponsor. OR Your First 30 Days! 3. You can have a series of Product Presentations together with your sponsor also. We are all unique and can choose to operate our business s however which way suits us best. We encourage You to learn each approach as this will then arm you with all the skills needed to train down to your consultants as your team grows. You will be coached on all aspects of these by your sponsor, who will accompany you every single step of the way. The idea is to introduce ALL the people in your life to Arbonne, and in turn, into Arbonne consumers, plus help those who wish to build a business with you to get started and join your team. These are the first steps toward building and growing a thriving and successful business. We believe the Hybrid approach to running your business is the best way forward, a little bit of everything! Again welcome to Arbonne and LET S DO THIS!!

19 The One-to-One! The one-to-one is fantastic way to present the business opportunity to anybody in your network. This can take place in a coffee shop, your home, their home or over zoom (computer). For your first 30 days, your sponsor will attend all of your one-to-one s so that you can learn how to present the business and to ensure any questions that may arise are answered correctly and with confidence and experience. For the first 30 days, your sponsor will attend all of your follow up s too (these are conducted 2-3 days after the one-to-one), again this is to ensure the business is presented correctly and every questions that may arise is also answered correctly, with confidence and experience. This is your opportunity to learn directly from your sponsor in action. You are not expected to know everything the moment you become an independent consultant. Allow your sponsor to do all the work, once you feel more confident, then let your sponsor know and take the lead. This is not a race, it is simply making sure you are comfortable and effective in your future presentations. Liaise with your sponsor to ensure when you book in your meetings, you together with your sponsor and your prospect are available to attend. Plan your availability ahead. Be clear with your guests of the meeting time and ensure you arrive to your meeting place 15 minutes prior to commencement. Also advise that your sponsor shall be attending also and ask if this is ok! Choose a venue that is quiet, free from distractions, and easy to get to. Everything with this business needs to be simple and duplicable as we want people to realize I could do that.

20 How to Invite to a One-to-One! You can invite your friends or colleagues either over the phone, via text message or face to face. (Choose a variation of these examples that works best for you, then re-write in your own words) "Hi This is just a quick call/text. I ve started a new business. I m really excited. I would love to tell you all about it. When do you have an hour in the next week, for us to meet for coffee?" Which date is best for you? Date #1: Date #2: "Hey it s here, I m just calling/texting to let you know I have an incredible opportunity I would like to share with you. I m so excited and can t wait for you to hear about it too, as I know you are looking for a way to have more time at home with the kids. It's just so important to me that you here this as you are a very close friend of mine and I would love your support. Which date is best for you? Date #1: Date #2: If anyone asks what you are doing, take into consideration who you are talking to and say with confidence and excitement. Your 60 second story. OR I'd prefer to give you the whole story, which you will hear when we meet" Share with your sponsor your replies if you need assistance then they can guide you on the correct response!

21 The Business Launch! Your business launch is usually a mix of business opportunity presentation and product presentation. It is a great way to share the Arbonne Business Opportunity and incredible products whilst you are still learning the presentation yourself, as your sponsor is there to help. Take advantage of your sponsor's experience and knowledge and invite as many people as possible. Refer back to your 100 Peoples list and highlight who you are going to invite. Some people who come will be interested in the Business, some in the products, and some just want to support you, they can also help you by referring people to you. You don t need to hire a venue or worry too much about refreshments. It s about getting a group of friends round a table to hear about your exciting new business. So either do it at your home, round a table in a nearby coffee shop or hotel lounge. Ideally between 6-10 people in attendance. Your sponsor will present for you so that you can learn how it's done, which will help you begin to feel more confident with doing elements of it yourself in the future when ready. Liaise with your sponsor to ensure that when you book in your launches, you together with your sponsor are available to attend. Plan your availability ahead. Be clear with your guests what time the presentation will start i.e. 7pm for a 7.30pm presentation. Choose a venue that is quiet, free, and easy to get to. Everything with this business needs to be simple and duplicable as we want people to realize I could do that.

22 How to Invite to a Business Launch! You can invite your friends either over the phone, via text message or face to face. (Choose a variation of these examples that works best for you, then re-write in your own words) "Hi This is just a quick call/text. I ve started a new business. I m really excited and I am having a business launch. I would love for you to be there. I m having a series of launches. On the and the. etc Which date is best for you?" "Hey it s here, I m just calling/texting to invite you to my new business launch. I m so excited and can t wait for you to hear about it too, as I know you are looking for a way to have more time at home with the kids. It's just so important to me that you are there to support me. So when s best Tue at 7pm or Thurs at 7pm? If anyone asks what you are doing, take into consideration who you are talking to and say with confidence and excitement. Your 60 Second story OR I'd prefer to give you the whole story, which you will hear at the launch" Make a list of guests for each date and get as many confirmations as you can. Invite more people than you need, in case of last minute cancellations... you want to make sure you allow for that. If people can t make either date, then arrange a one-to-one with them and your sponsor. Just say: "OK, I totally understand that you are busy on those dates. I would still love to tell you all about it. When have you got half an hour in the next couple of weeks, for us to meet for coffee?"

23 The Product Presentation! Some of your network will only be interested in trying these wonderful products and perhaps making a purchase. There is no better way to achieve this than to host a Product Presentation. It is also a great way for you to gain knowledge and confidence with the products. For your first 30 days, your sponsor will attend all of your Product Presentations so that you can learn how to conduct them correctly and to ensure any questions that may arise are answered correctly and with confidence and experience. This is your opportunity to learn directly from your sponsor in action. You are not expected to know everything the moment you become an independent consultant. Allow your sponsor to do all the work, once you feel more confident, then let your sponsor know and take the lead. This is not a race, it is simply making sure you are comfortable and effective in your future presentations. These can be at your home with ideally between 6-8 people in attendance. Your sponsor will do the presentation for you so that you can learn how it's done, which will help you begin to feel more confident with doing elements of it yourself, as the next few weeks' launches are presented. Liaise with your sponsor to ensure when you book in your Product Presentations,all of you are available to attend. Plan your availability ahead. Be clear with your guests what time the presentation will start i.e. 7pm for a 7.30pm presentation. Choose a venue that is quiet, free, and easy to get to. Everything with this business needs to be simple and duplicable as we want people to realize I could do that. *A Product Presentation Script can be found on Googledocs ask your sponsor to guide you!

24 How to Invite to a Product Presentation! You can invite your friends, colleagues either over the phone, via text message or face to face. (Choose a variation of these examples that works best for you, then re-write in your own words) "Hi This is just a quick call/text. I ve started a new business in health and wellness. I m really excited about it and I am having a product presentation. I would love for you to be there. I m having a series of presentations. On the and the. etc Which date is best for you?" "Hey it s here, I m just calling/texting to invite you to a product presentation for my new business. I m so excited about it, as I know you are looking for a better, healthier and safer products. It's just so important to me that you are there to support me. So when s best Tue at 7pm or Thurs at 7pm? Make a list of guests for each date and get as many confirmations as you can. Invite more people than you need, in case of last minute cancellations... you want to make sure you allow for that. If people can t make either date, then arrange a one-to-one with them and your sponsor. Just say: "OK, I totally understand that you are busy on those dates. I would still love to be able to share the products with you. When have you got half an hour in the next couple of weeks, for us to meet for coffee?"

25 TOP TIPS ON INVITING 10 X TEXTS: After you finish your training, send 10 x texts with your sponsor and see what happens. Create Urgency and excitement!!! TOP TIPS OUR ROLE AS AN INDEPENDENT CONSULTANT: Is to share the opportunity & the products FOCUS: Do not focus on the outcome, do not become attached to the NO s, instead embrace them, they are part of the process. USE YOUR SPONSOR: Do not be too independent too soon, use your sponsor, especially for your first month! THIS IS VERY IMPORTANT

26 Preferred Clients! When you ve offered the business opportunity to people, and it isn t for them right now, you can offer them the opportunity to become a Preferred Client for $27 or a Client. PREFERRED CLIENT BENEFITS: 20% discount Arbonne Special Value Packs (ASVP s) available at 40% off RRP, order as many as you like. Spend over 150 QV on your first order and receive a free gift up to the value of $72 RRP. Spend over 250 QV and your $27 joining fee is rebated Preferred clients are your loyal customer base develop these relationships and keep them in the loop with promotions and events.

27 A Few Things You Need to Know! UPLINE CONTACT DETAILS Make sure you have the contact details of your sponsor, District Manager, Area Manager & Regional Vice President. *Add their names and number to your mobile phone. ARBONNE MONTH The Arbonne month runs from the 1 st of the month to the last day of each month. Its is a good idea to treat the 15 th of the month like the last day to avoid a rush at the end. CONSULTANT MAINTENANCE To remain a consultant, you must accumulate 1200 PQV across a 12 month period from when you start in your business. MONTHLY REQUIREMENTS 150 PQV Every month you need 150PQV in order to be paid, to stay in qualification and to qualify for any incentives taking place at the time. Ensure your 150PQV is in early as avoid a last minute rush. 150 PQV

28 Product Of the Product As an Independent Consultant you need to use Arbonne products to create conviction. Using the products will give you personal testimonies and strengthened belief. You are a walking advertisement for the product. What s in your bathroom? Kitchen? Make up bag? Travel bag? RE9 Gold Bag Clear Control Tote RE9 Men s Gold Bag CALM Set Tote FC5 Blue Tote ABC Tote Pure Vibrance Tote Cosmetics Tote Genius Pads

29 Arbonne Website FAMILIARISE YOURSELF WITH THE WEBSITE Monthly campaigns and promotions Download forms Web stats The Source Learn and Burn Arbonne University Product Training Code of Ethics Shop Online

30 Useful Numbers! CONFERENCE CALL Australia Call Dial: (+61) Access Code: # Day: Monday Time: 9:30PM (EST) UK Call Dial: (+44) Access Code: # Day: Monday Time: 9:30PM (GMT) CORPORATE OFFICE TELEPHONE: FAX: ADDRESS: 1 WonderlandDrive Eastern Creek NSW 2766 (We recommend you use Skype to dial in) The recording shall be uploaded onto Googledocs!

31 Do s & Don ts! OPPORTUNITY PRESENTATIONS Please remember that these events are opportunities for you to grow not only your business but also your knowledge. Be mindful that potential prospects are at these venues so always refrain from discussing your not so good experiences or struggles you have. There are ears everywhere and we want to portray this business as positive as it can be, we also want to assist our sidelines wherever possible. Always dress to impress!! SPONSORING ETIQUETTE Treat others as you would like to be treated. In the situation that more than one person has spoken to your prospect, the general rule is that the first person who has spoken to them and presented the business, given them samples and met with them, will be their sponsor. If in doubt, it is manners to have a conversation with the other consultant before moving forward. In a predicament it is the choice of the prospect who they would like to be their sponsor. Please refer to Arbonne Policies and Procedures for details on this. SOCIAL MEDIA ETIQUETTE -Don t use Facebook to sell products (see B.E.S.T) -Do not make any claims -Do not post before & after shots -Do draw attention to the lifestyle -Create a business page and share posts created from Arbonne Australia on this page only -Use Social media as a tool, do not let it destroy your network as is so easily done!

32 Communication S Be sure to check your s daily. It is your responsibility to keep your team in the loop. Always forward s on immediately. Even if the is not relevant to you it may be relevant to someone else on your team. SHARE YOUR CHALLENGES If you need help with anything always make sure you speak to your sponsor. Never call to speak to your down line - your negativity will rub off. Never moan down call your sponsor when you have any issues. ASK FOR HELP Always ask your up line along when you speak to someone about Arbonne for the first time. They want to help and will be able to guide you through the presentation and objection handling until you feel confident to do it yourself.

33 Set Goals What is your game plan Now set your goals for your Arbonne Business choose what you want from this business and ask your sponsor to help you set goals to achieve that. Aim for Area Manager qualification in your first month to get your business off to a flying start. Make sure your goals are SMART Specific - state EXACTLY what you want in your goal Measurable - have half- way goals to keep you on track Achievable - your sponsor will help you make an achievable goal Realistic - know what you need to do to achieve this goal Time Specific - write your goal in the present tense as though you have achieved it, stating the date with day, month and year

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35 Set Up for Success Treat this Like a business 2. Dress 4. Organize 6. Duplicate 1. Business 3. Punctual 5. System 1. Treat It Like a Business for it to Pay you like a business! 2. Dress for Success - Sophisticated and smart people looking for a professional business will take this into consideration 3. Be Punctual - Be on time (or early) for a meeting, it shows respect for the other person. Always confirm meetings the day before. 4. Get Organized - Make sure you have everything you need at presentations 5. Follow our simple system for success You can do it! 6. Duplicate, Stop Start and Share 2014 Tamlyn Dinah Williams Platts-Samuel Simplicity Global

36 More Top Tips.. FACT: Arbonne is a gift. You WILL change your life and that of others Hone in on INCENTIVES Have a secret obsession with Eric Worre! No more excuses, no room for negativity If you think you can, or you think you can t, you are probably right! The mind is powerful! Build LOTS of Preferred Clients (PCs) and lots of Business-Builders! Attend Meetings Plug into Conference Calls & Audios! Read 10 pages every day! Your Arbonne Independent Consultancy will WORK if YOU do! If it s to be, it s up to me!

37 Disclaimer Please keep in mind This document has been produced by VP Tamlyn Platts-Samuel, an Arbonne independent consultant, and is not official material prepared, or provided by Arbonne. There are no guarantees regarding income, and the success or failure of each Arbonne independent consultant, like any other business, depends on each Arbonne independent consultant s own skills and personal effort. You should not rely on the results of other Arbonne independent consultants as an indication of what you should expect to earn. Arbonne is a product-driven company that strongly encourages consumers to use its products before attempting to build a business. Arbonne publishes a summary of average quarterly commissions that are paid to Arbonne independent consultants. This information is updated annually and can be viewed online at arbonneinternational.com.au/company/info/iccs.asp You can also obtain a copy of Arbonne's most recent independent consultant compensation summary by calling Arbonne at