Stakeholder Expectations Definition Process
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1 Stakeholder Expectations Definition Process Stakeholder Expectations Definition Requirement 5 (Section 3.2..) The Center Directors or designees shall establish and maintain a process, to include activities, requirements, guidelines, and documentation, for the definition of stakeholder expectations for the applicable WBS model. Part Andrew I Part I (3 Mar 09) I -
2 Suddenly There Is A Heated Argument! Why? Far Side cartoon of two cavemen arguing removed due to copyright restrictions. Part Andrew I Part I (3 Mar 09) I - 2
3 Stakeholder Expectation Definition Purpose and Importance The Stakeholder Expectation Definition Process is used to: Identify who Stakeholders are (for all phases of the project) Identify how the product is intended to be used by the stakeholders Elicit and define stakeholder expectations (including use cases, scenarios, operational concepts) in ways we can measure (validate) the appropriateness of our system when completed. Result is the foundation from which the system is designed and the product realized. Part Andrew I Part I (3 Mar 09) I - 3
4 Who is a Stakeholder? A group or an individual who is affected by or is in some way accountable for the outcome of an undertaking Stakeholders can be classified as: Customers An organization or individual that has requested a product and will receive the product to be delivered. Examples: An end user of the product The acquiring agent for the end user The requestor of the work product from a technical effort Other interested parties who provide broad overarching constraints within which the customers needs must be achieved, or who have influence on success of the system. Examples: Those affected by the resulting product Those affected by the manner in which the product is realized or used Those who have a responsibility for providing life-cycle support services (e.g. design, manufacturing, operations, maintenance) Part Andrew I Part I (3 Mar 09) I - 4
5 Example Technical Stakeholders Relative to Org External Internal Customer Stakeholder Subcontractors/vendors Local, State, National Public Org Management PM Technical Team members Functional Organizations (e.g., test) Typical Expectations Expected level of product quality, delivered on time, affordable, life cycle support & services Well defined requirements Products must not contaminate the environment Internal Commitments met (cost, schedule), good status provided, compliance with org policies, directives and procedures Expected technical work products delivered on time and can be used for decision making clear tasks, job security, rewards, teamwork Test support products available, clear test requirements, recognition for project help Part Andrew I Part I (3 Mar 09) I - 5
6 Stakeholders are Everywhere... Capabilities Functions Priorities Reliability System Performance Technical Effectiveness Maintainability Supportability Producibility Operations Maintenance Logistics System Availability Process Efficiency System Effectiveness Affordable Operational Effectiveness Life Cycle Cost/Total Ownership Cost Part Andrew I Part I (3 Mar 09) I - 6
7 The Vision for Space Exploration: Foundations for Exploration Complete the International Space Station Safely fly the Space Shuttle until 200 Develop & fly the Crew Exploration Vehicle no later than 204 Return to the Moon no later than 2020 Extend human presence across the solar system & beyond Implement a sustained & affordable human & robotic program Promote international & commercial participation in Exploration NASA Authorization Act of 2005 The Administrator shall establish a program to develop a sustained human presence on the Moon, including a robust precursor program to promote exploration, science, commerce and U.S. preeminence in space, and as a stepping stone to future exploration of Mars and other destinations. Part Andrew I Part I (3 Mar 09) I - 7
8 Stakeholder Expectations Definition Guidance Concept of Operations One of the major outputs for capturing stakeholder expectations is the Concept of Operations or ConOps The ConOps is an important component in capturing expectations, forming requirements and developing the architecture of a project Should be addressed early in the project Thinking through the ConOps and use cases often reveals requirements and design functions that might be otherwise overlooked Part Andrew I Part I (3 Mar 09) I - 8
9 Constellation ConOps for Mission to ISS SM Expended CEV Docked for ~ 6 Months Landing Continue Missions Earth ISS DRM Image by MIT OpenCourseWare. DRM = Design Reference Mission Source: CxP Cx Design Reference Missions Part Andrew I Part I (3 Mar 09) I - 9
10 Design Reference Missions Mission Key Driving Requirements Image by MIT OpenCourseWare. Part Andrew I Part I (3 Mar 09) I - 0
11 Concept of Operations Developed at Lower Decomposition Levels Orion Low Impact Docking System (LIDS) Image by MIT OpenCourseWare. Part Andrew I Part I (3 Mar 09) I -
12 Example of Constellation Stakeholder Expectation MOEs Ability to transport six crew members to/from the ISS. Ability to deliver four crew members to the lunar surface and return them to Earth. Ability to deliver six crew members to the surface of Mars and return them to Earth. Part Andrew I Part I (3 Mar 09) I - 2
13 Shakeholder Expectations Definition Discussion How do we identify what the stakeholders really want? How do we prevent stakeholders from designing the system? Part Andrew I Part I (3 Mar 09) I - 3
14 Stakeholder Expectations Definition - Best Practice Process Flow Diagram Input Activities Output Part Andrew I Part I (3 Mar 09) I - 4
15 Interrelationships Among the System Design Processes SP , Figure 4.0- Part Andrew I Part I (3 Mar 09) I - 5
16 What are the Benefits of the Stakeholder Expectations Process? Build a system that meets customers expectations Operators requirements Support from Congress and public Build a system that can be tested, operated and maintained Ensure Stakeholder commitments are obtained and realized. Part Andrew I Part I (3 Mar 09) I - 6
17 Stakeholder Expectations Definition - Summary Stakeholders can be classified as customers or other interested parties who affect the product Stakeholder Expectations can be captured in a Concept of Operations or ConOps and with Measures of Effectiveness (MOEs) Stakeholders should be involved throughout the product lifecycle Stakeholder expectations can be found in multiple layers of the product decomposition Part Andrew I Part I (3 Mar 09) I - 7
18 MIT OpenCourseWare Fundamentals of Systems Engineering Fall 2009 For information about citing these materials or our Terms of Use, visit:
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