When presenta+ons go wrong.

Transcription

1 When presenta+ons go wrong.

2 Automated Metering Infrastructure (AMI) Joe Kubena

3 Milso: Products we use at SBEC OMS- Dispatch version EA - WindMil GIS- WindMilMap Electronic Staking- Field Engineering Communica+ons- IVR

4 San Bernard Electric Coopera+ve - 25,700 meters - Covers parts of 7 Coun+es in Southeast Central Texas MegawaU of load - 68% residen+al - 32% commercial - NISC is our Meter Data Management system - We use Sensus meters - Flexnet RNI is the communica+ons so:ware

5 Do not be fooled by its commonplace appearance. Like so many things, it is not what is outside, but what is inside that counts. Disney s Aladdin

6 Get the word out. Began the deployment of AMI meters in February of 2012 Completed deployment in December of 2012 Here is how we let our membership know Annual mee+ng Texas Co- op Power Magazine Employee Mee+ngs Advisory CommiUee Mee+ngs AMI Deployment Postcard IVR Calls To Members Door Hangers SBEC Website Facebook

7 Even miracles take a liule +me. What the public needs to know Faulty meters are the excep+on. Radia+on from Smart Meters is 100 +mes less than cell phones. Disconnected members can be auto reconnected when bill is paid Accurate informa+on collected round the clock There will be some addi+onal cost to deploy the meters Data CAN be used to establish regula+ons and set prices for peak usage. These Meters are not bugging devices

8 Why AMI? Quick access to informa+on Efficient Auto D/C and R/C Membership access Reduced costs Outage dura+on accuracy Safety Alarms and alerts to problems Usage Conserva+on Billing Ques+ons

9 Pilot Program using 500 par?cipa?ng homes in Houston (Centerpoint Energy) each homeowner was given a small (cell phone sized) device that communicated live minute by minute with the meter *When polled this is what they said: 83% said they turned off lights, at night, when they le: a room 51% adjusted thermostats so heater/ac ran less 34% switch to energy saving light bulbs 15% installed programmable thermostats 12% sealed leaks in their house 10% unplugged electronic devices when not in use 8% installed insula+on Consumer reports.org, Smart meter test July, 2011

10 An informed public is a more efficient public. - Members can: - See their usage - Manage usage - Compare past bills - Make payments - See payment history - Set up recurring payments - Maintain account info

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14 As a u?lity we must: - Learn what these devices can do - Understand their limita+ons - Accept that these devices are manmade and that they can and do fail - Work within the parameters of the device - Inform employees about these meters and what they can and cannot do

15 How does it help the Dispatcher? *Indicate outage within 1 minute = quick response +me *Improve accuracy on outage restora+on +mes. *Do not have to call members to see if their power is on (we can ping meter) *D/C, R/C and confirm usage without sending a crew *Remote readings *Can check for voltage at meter. *Check peak demand *Can detect back feeds *Can detect the: *Gets no+fied of Alarms: - Tamper (on DNP days this could indicate the:) - High voltage - Brownout - Revers energy - High Amps - Hot sockets

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20 Meters will indicate a non- response if: - Communica+ons are down or in a poor communica+ons area - Meter is damaged - The transformer that feeds that meter is s+ll de- energized or off line.

21 First Impressions are hard to overcome. Growing pains with the new meters False outages Meter malfunc+ons Causes: moisture, ants or faulty meter Dealing with Mul+ple alarms during storms Brown out, High Amps or Volts More steps to confirm outage Call member before sending crew (especially a:er hours, so member is aware we are coming out.) Checking outage and calling history To see if we have been there recently on any meter issue or outage Check RNI for alarms on the meter: Tamper (possible service order) Brown out could indicate bad connec+on Hot Sockets could indicate other issues or hazard Learn how to digest the informa+on received from meters.

22 Summary: Your customers/members should not fear the new technology Inform your membership with the facts, knowledge is key Be pa?ent and work with the technology Instant access to point of service More op?ons for your membership Can detect safety issues and thes Alarms to alert to poten?al problems Efficiency can and will improve

23 What did you think? Too much too fast? Or just right?

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