Tapping Your Inner Futurist Imagining the Futures of Campus Life. Garry Golden March 27, 2018

Transcription

1 Tapping Your Inner Futurist Imagining the Futures of Campus Life Garry Golden March 27, 2018

2 Warm up Foresight 101 Drivers of Change Learning More

3 More or Less Change Ahead? Last ten years Next ten years

4 Campus Life Reshaped by Globalization

5 Campus Life Reshaped by Bifurcations and Paradoxes Mindfulness & Substance Abuse Identities & Value Systems

6 Re-framing of Social Justice Issues Self-Work & Brave Conversations

7 Considerations for this Presentation Start Stop Continue

8 Considerations for this Presentation How might the you rethink the Skill Sets + Mindsets for Staff? I Shaped Success via Specialization T Shaped Success via Many Paths Encouraging Depth of Skills that Are in demand Looks great on a resume Industry or domain-specific Shows discipline + commitment Encouraging Breadth of Skills that Appeal to organizations hiring learners Embraces curiosity amidst uncertainty Shows desire to integrate solutions

9 Tapping My Inner Futurist?

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11 Foresight 101: Cone of Plausibility Multiple Outcomes, Multiple Time Horizons Scenario B Scenario C Past Present Expected future Plan A Scenario D Scenario E

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13 Every day I make an effort to move toward what I do not understand. - Cellist, Yo-Yo Ma

14 Four Futures Thinking? Continued Growth Disciplined - Constrained Transformed Decline - Collapse * Jim Dator, University of Hawaii

15 Foresight Activity: The Four Futures of Your College/University + Campus Dining Experience Continued Growth Disciplined Constrained Transformed Decline Collapse

16 In the News

17 UK s NHS (CHOICES) is partnering with Google s DeepMind Health on a pilot to bring AI-driven healthy living to families with children. Families receive a stipend for food purchases in exchange for Google s AI help guide supermarket purchases and meal preparation. Food stipends increase when youth health outcome targets are met. True False

18 Context of the Creepy Line Inevitability of Dealing with the Creepy vs Compelling Line at the.. If food continues to grow as a lever for personal health how do we: Balance privacy + personalization Communicate value and benefits in Ask vs Reward Maintain human-ness side of the relationship

19 Future Campus Experiences Wellness Interventions: Focus on Broad Health Indicators + Learning Student Life Project Student who are more social (i.e., had more conversations; time around others) have a better GPA lower risk of depression There was no correlation between students academic performance and their class attendance

20 Creepy Lines vs Compelling Line Aspects of Convenience & Personalization

21 Drivers of Change Foresight Culture

22 Nature of Place Data & Outcomes-driven Innovation Graph Thinking Identity, Trusty & Community Blockchain

23 Changing Nature of Place

24 Third Place is a Real Thing

25 Pedestrian Friendly Zones PARK(ing)

26 Pop Up Culture

27 Places for Connections: Live Experiences, Together

28 On-Demand(ness) Scheduling Here or Anywhere

29 Hacking Places The Experience is the Destination

30 Places for Team-building Escape Rooms

31 Digital Fusion Seamless Transactions

32 Place-based Messaging & Personal Safety Staff Trained on Cues

33 Campus Mobility + Accessibility Safety, Equity + Access Autonomous People Movers Coming Soon!

34 How might the nature of place surprise us in 2028?

35 Future of Place Data & Outcomes-driven Innovation Graph Thinking Identity, Trusty & Community Blockchain

36 Social Norms for the Anonymous-Access Web 1993

37 Social Norms & the Social Web 2008

38 Assumption: The web is becoming a platform for managing outcomes & personal behavior change. Everyone knows I m working on some personal growth issues

39 Lots of talk about Data & Outcomes & Experience Design & Abuse of Privacy

40 Can we all agree? Data isn t truth, but language. It can help us decide or express the truth, but data never is the truth. - Deanna Day

41 I did this Social Data Health Data Device + Place Data Learning & Life Experience Data

42 Why Experience Data? L&D - Connect Training to Outcomes 3 hours Course I did this Statements Seamless Integrated into Software + Connected Devices Manager & Team Tools 300 hours Real World Scenario for 2020s: Experience Data Appears on Campus and in the World How might experience data drive our internal work, staff training, student engagement, communication & outreach, and population health efforts?

43 Scenario: Talent Embraces Experience Capture Analytics I did this Statements Lucy read an article on virtual reality for aging populations Lucy opened an Evernote folder on aging solutions Lucy watched a Youtube video on Social VR Experiences for Aging Boomers Lucy interviewed the Director of MIT s Age Lab Lucy attended an MIT workshop on VR simulations Lucy wore an aging suit at MIT Age Lab Lucy mentored with the Head of Innovation at AARP Lucy designed a new VR social space using Facebook Oculus dev kit Lucy won an Webbie award for Social VR platform Lucy taught a Coursera MOOC on Universal Design and VR experiences Lucy was hired as head of Social VR for Aging Populations at Facebook

44 <Actor, Verb, Object> I did this Patricia liked a Lucille Clifton poem she heard on an itunes Podcast Brentwood library invited Patricia to a Creative Aging poetry event Patricia enrolled in a creative writing class at Community College Patricia read Alice Walker for her creative writing course Brentwood library recommended an obscure Rita Dove poem Patricia performed her poetry at a local café event Brentwood library invited Patricia to a program on self-publishing Patricia self-published her first collection of poems Brentwood library added her book to their collection

45 If we capture experience data Assumption to Explore By 2025, Experience Data Will Become Our Most Valuable (and Controversial) Digital Asset I did this Statements How do we approach regulations? How do we avoid the creepy line? How do we make sense of it?

46 Connected Data is foundation for outcomes-based campus services and dining experiences Tables = Past Graph Thinking

47 Graph Database = Understanding Relationships + Connections St Paul Chantel Johnson Node Adam Edwards Relationship Liked Liked Actors Meetup Music Review

48 Longitudinal-based Graph Applications Graph data from Freshman Year to Graduation (and Beyond?)?

49 Graph Analytics = Mirror the Real World to Reveal Influencer Profiles, Decision Pathways and Recommendations

50 Assumption: Campus Life Continues to be Transformed by Connected Data Era of our Social Graphs Era of Our Experience Graphs

51 Assumption: Campus Dining Operations Transformed by Connected Data Project: Beer Graph Database

52 How might graph databases improve our inventory management & recommendations to customers?

53 Project: Ingredients & Flavors How might graph databases improve our innovation with recipes? Relationship with vendors?

54 Project: Trust through Transparency Food Supply Chains How might graph databases improve our supply chain visibility?

55 Future: Graphs of Our Eating Habits & Wellness Outcomes How might graph databases improve our understanding of eating, behavior change & wellness?

56 Provocation #1: By 2023, campus dining data integrates with wellness experiences + = Wellness Apps Feed from Campus Dining Experiences & Offerings Outcomes Graph

57 Provocation #2: By 2023, we maintain Food Wellness Graph for Campus Population Health Population Health Graph Benefits, Trade-offs & Pitfalls

58 Push xapi / LRS Beyond L&D Learning Curve Starts Now! Connected Data + Graph Analytics Get Involved in Working Groups

59 How might a connected data and outcomes approach transform campus dining (and wellness culture) by 2028?

60 Nature of Place Data & Outcomes-driven Innovation Graph Thinking Identity, Trusty & Community Blockchain

61 By 2025, 10% of Global GDP will be orchestrated by blockchain applications.

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63 Rethinking Trust, Identity and Community Blockchain, Smart Contracts & Tokenization

64 Remember, It Was Hard to Explain the Internet in 1994

65 Evolution of the Web: Trust for Transactions Internet of Files (Websites) Internet of Social Networks Internet of Transactions

66 Peer to Peer Transaction Marketplaces Decentralized exchanges to disrupt* the third-party while opening up service stack for new value driven services. *Low fees may still apply. itunes without itunes Smart Contracts disperse payments Uber without Uber Distributed Ridesharing ebay w/o ebay Distributed Marketplace Peer to Peer Energy Trading 66

67 Applications: Supply Chains Pharma & Food Preparing for Drug Supply Chain Security Act (DSCSA) Will our food supply chains be visible farm/factory to table?

68 Applications: Business Processes & Revenue Cycle Could we automate campus dining operations?

69 Applications: Tracking Program & Donor Spending Wil campus budgets and spending be transparent via blockchain records?

70 Future: Location based Services Being able to share location without revealing true identity! Could campus location experiences allow for privacy and personalization?

71 Crypto Currencies Tied to Behavior Change Incentivized Patients Crypto Currencies + Smart Contracts Automate Incentives for Adherence Could campus dining experiences be tied to crypto currencies encouraging certain behaviors?

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73 Warm up Foresight 101 Drivers of Change Learning More Foresight Culture

74 Step #1: Discuss Your Sense of Urgency On the Plateau Managing the Decline Big Bets, Small Steps Incumbent mindset Incremental Improvement Fear, Uncertainty, Doubt & Denial Entrepreneurial mindset Prototyping Transformative Change Failing Forward

75 Readiness Step #2: Take a Pulse Check on Emerging Trends vs Organizational Appetite Ready Somewhat Ready Theme #2 Theme #4 Not Ready Theme #3 Theme #1 Not Urgent Important Urgent Critical Urgency

76 Step #3 Find the In Five Years Questions to Brainstorm Ideas Generate weekly In Five Years Questions that spur conversations about the future of campus dining, food service, health & wellness experiences. In five years, what entirely new capability in campus dining will be our most innovative lever of change? In five years, which popular consumer brand (or campus unit) today could make one of our efforts irrelevant? (or become our preferred partner?)

77 Thank you! Garry Golden (Two Rs) Learn More garrygolden.com/march27