The following pages have been designed to help HC100 users get the most from their wristband printing solution and to

Transcription

1 Lights ): Solution Media Out Replace with new ): ): ): tu No wristband under mouth of HC100 Good No wristband User on roll Guide (Small Ligh July 2013 The following pages have been designed to help HC100 users get most from ir wristband printing solution and to off or retracted section on page 3 n submit form to assist in training new users. Below are 3 symptoms reported to us by users along with our recommended resolutions. Symptom A: Wristband mouth Media of Indicator partially sticking out, printer (Small Ligh stopped, orange error light flashes. No wristband Printer under Indicator mouth of (Large Ligh Printer Statu No wristband under m Resolution: DO NOT Media PULL Out WRISTBAND Replace with OUT new Media OF PRINTER (Large Light): OR CARTRIDGE. Out Replace with new Using scissors, cut protruding Eject. Using scissors cut Eject & protruding reinsert part Media Printer wristband Light as close as portion in of same wristband printer as flush as possible to edge of. Re-insert possible to edge in your HC100 printer, If problem persists, eject (Small of and Light): (see remaining band should The printer automatically does not reinsert feed in a out. different Ensure below). Reinsert HC100 printer. Media wristband has If most Indicator up-to-date No No Wristband wristband firmware. See next recognize on page on broken roll roll Fill out Cartridge and in Printer your HC100 Information printer; remaining for media instructions sticking on out; checking and (Small upgrading Light): firmware. No No wristband under No wristband mouth on of rollof Cartridge Wristband broken Fill out Cartridge and Printer Information inside of Media Out Replace with new Cartridge Lights Solution No wristband under mouth of CARTRIDGE ): BOTTOM MEDIA WINDOW Media PRINTER Statu Printer Statu No wristband under mouth of LIGHTS t): TURN CARTRIDGE (Large Light): UPSIDE DOWN No wristband on roll (Small Ligh Using scissors, cut protruding ): portion of wristband as flush as (Small Ligh Cartridge possible to edge of (see r Lights below). Reinsert Solution wristband Cartridge Media Out in your HC100 printer; remaining u Wristband Replace broken with Fill new out Cartridge Solution and Printer Information off or wristband retracted should section feed on page out. 3 n submit form to Media /printer Statu inside of (Small Ligh No wristband under mouth of Printer Statu t): No wristband No wristband under mouth on roll of Wristband (Large Light): present under ): Solution Printer Statu (Large Ligh *Rotate upside down off or retracted works, refer to Cleaning u ; section on page 3 n submit wristband form should to feed out. /printer inside of Smart Card and Contacts on page 2 for is not and (Small Ligh and first printer used. contains a partial to Printer Statu full roll of No wristband If problem persists, fill out and (Large Light): under mouth of Wristbands mouth of Wristband Wristband wristbands broken Fill out broken Cartridge Fill and Printer Fill out out Cartridge Information and Printer Information present on roll off Printer off or retracted section off or on or retracted Information section page 3 n submit on form on on page page 3 to n 3 submit form to Wristband Media present Indicator under Eject & reinsert in same printer to inside of n of submit form to ): mouth (Small of Light): Cartridgeinside of Printer Statu No wristband under m Using scissors, cut If problem protruding persists, eject and The printer does not reinsert in a different Solution (Large HC100 Light): printer. If portion of wristband as flush as idge upside down Printer Statu recognize media No No wristband under mouth of works, refer to Cleaning of Wristbands tu No wristband under mouth of present on on roll roll possible to edge of Printer (see (Large Ligh ; Smart Card and Contacts on page 2 for No wristband under m (Small Ligh Symptom B: Wristband not Wristbands Resolution: present on roll has been below). is pulled not Reinsert out and of printer, wristband before and (Large (Small first it Light): had printer finished used. printing, or contains your a HC100 partial to printer; Using u visible from underside of has been pulled out of following symptom scissors, A, remaining cut above. cut protruding (Small Ligh User training is required Using full scissors, wristband roll of cut should If problem portion protruding feed of persists, of out. Media wristband fill out Cartridge as as flush Indicator as as and but is visible through to ensure; /printer portion wristbands possible of wristband Printer as flush Information to to edge as of (Small of section Light): on page (see 3 media window. Printer Cartridge Indicator is Wristband present a) under wristbands are Wristbands present removed on rollpossible from Media to printer Out edge of only below). when Replace n Reinsert submit (see printer with new form wristband to has finished printing (Large Ligh mouth of in not recognised by printer, b) wristbands are not forcibly below). pulled Reinsert wristband your HC100 of printer printer; remaining wristband should feed out. orange Wristband *Rotate error light present flashes. under upside down in your /printer HC100 printer; remaining Wristbands present c) wristbands on roll sticking are not out; forcibly pulled out of Printer Statu wristband mouth of should feed out. No wristband under mouth of /printer (Large Ligh d) follow instructions No wristband roll above should symptom A occur (Small Ligh Eject & reinsert in same printer Printer Statu (Large Ligh Wristbands present on on roll roll (Small Ligh mouth of of If problem persists, eject Printer and Statu Wristband present tu The printer does not Wristband Media present Indicator under reinsert in a different Eject HC100 & reinsert printer. If in (Large Light): in same printer mouth (Small mouth of cartrid of Light): recognize media works, refer If If problem to Cleaning persists, Printer eject Indicator and ; No wristband under m The u Eject Wristband & Smart printer reinsert Card does broken and not not Contacts reinsert Fill out Cartridge same in on in a printer page different Media and 2 for HC100 Printer (Large Information printer. Light): Indicator If If is not and recognize off or retracted media and section If problem persists, eject first on printer works, page 3 and (Small used. refer n to submit to Light): Cleaning form to contains a partial to ; inside of Smart The printer does not Card and reinsert in a different HC100 printer. Media Contacts If on on page Indicator 2 for for full roll of is is not not and recognize media and works, refer to Cleaning (Small first printer Light): used. contains If problem a partial persists, to fill out Cartridge and wristbands to Printer Statu No wristband under mouth of ; Smart Printer Card full full roll roll and Information of of Contacts If on section page on 2 for page 3 Wristband Printer fill out Statu (Large Light): present under If problem persists, fill out Cartridge and is not and No wristband under m Symptom C: Wristband is Wristbands Resolution: present on roll Eject and re-insert. wristbands n and submit If problem first form mouth of Printer printer to Information persists, used. section (Large ensure on Light): on page printer 3 Printer has most Indicator contains a partial to Wristbands visible from underside of up-to-date firmware present full and on roll of re-insert. on roll roll of See next page Using n for instructions scissors, submit form cut to to protruding (Large Ligh (Small Ligh mouth of on checking and idge upside down If problem persists, fill out portion Cartridge of and Media wristband as flush Indicator as *Rotate & media window. upgrading firmware. wristbands upside down Printer Information section possible on to page 3 edge tu (Small of Light): (see Cartridge Wristband not present recognised under Wristbands by If problem present on roll persists despite latest firmware n submit version, form below). to complete Reinsert wristband form on page 6 and return mouth of printer, orange error light in your HC100 to. Printer printer; remaining Indicator Wristband present wristband should feed out. ridge upside flashes. down /printer (Large Ligh mouth of cartrid Printer Statu (Large Ligh mouth of Eject & reinsert in same printer Wristband present mouth of cartrid

2 Routine Maintenance For best results from your printer, Zebra recommends that users upgrade to latest firmware version* and carry out routine maintenance as follows; Determining Firmware Version To determine your current firmware version, complete following steps to print a configuration wristband: Make sure printer is on and ready to print with a wristband inserted. Press and hold PAUSE/FEED until green lights turn off on printer status indicators, and orange lights blink once. Release PAUSE/FEED. A wristband prints with printer configurations details and firmware version. The example below shows version V Z. The latest version number of firmware can be seen and downloaded from firmware and service packs section of HC100 pages of our web site at; html#mainpartabscontainer_5e2d=firmware-servicepacks If your printer configuration* has an earlier version, Zebra recommend upgrading to latest version for best results. *Original WLAN (802.11b/g) enabled HC100 printers, i.e. part number HC x-0200, will only support older versions of firmware. Firmware upgrades should not be attempted on se printer configurations. Updating Firmware Full firmware download details can be viewed on page 73 of printer's associated user manual. Caution - During firmware download process, printer status indicator turns to a steady half-orange and halfgreen state as printer writes to flash memory. Do NOT power cycle printer during this phase. Doing so makes printer inoperable.

3 For help with following maintenance instructions, please refer to diagrams on page 5 Cleaning Media Path Using a Swab and Alcohol/Water Mix CAUTION Remove all rings, watches, hanging necklaces, identification badges, or or metallic objects that could touch prinad or drop into media slot. CAUTION Before proceeding, discharge any built-up static electricity by touching printer s metal back plate near its power switch or by using an anti-static wriststrap and mat. CAUTION The prinad may be hot and could cause severe burns. Allow prinad to cool. Use swab from a Preventative Maintenance Kit (part 47362) or a clean swab dipped in a solution of isopropyl alcohol (90%) and deionized water (10%). 1 Press Eject button and remove media from printer. 2 Turn off printer power 3 Refer to Figure 4. Press both upper cover release buttons simultaneously; upper cover will partially open. 4 Refer to Figure 6. Rotate upper cover up and back. 5 Refer to Figure 7. Grasp metal lever plate on prinad assembly and rotate upward to expose prinad elements. 6 Refer to Figure 8. Using swab from Preventative Maintenance Kit or a swab dipped in alcohol solution, wipe along brown strip on prinad assembly from end to end. Allow solution to evaporate. 7 Refer to Figure 9. Using swab, wipe media chute surfaces. Allow solution to evaporate. 8 Refer to Figure 10. Rotate two side clips on platen roller upward. 9 Refer to Figure 11. Remove platen roller from printer. 10 Refer to Figure 12. Using swab, thoroughly clean platen roller. Allow solution to evaporate. 11 Refer to Figure 13. Place platen roller back into its place in printer. 12 Refer to Figure 14. Secure platen roller by rotating two side clips back into place. 13 Refer to Figure 15. Align snap tabs on bottom of media chute with slots in printer chassis. 14 Refer to Figure 16. Press down on metal lever plate to snap prinad assembly back into place. 15 Refer to Figure 17. Close upper cover. 16 Turn on printer power and reinsert wristband. Dispose of used swab according to your local regulations.

4 Cleaning Smart Card and Contacts CAUTION Remove all rings, watches, hanging necklaces, identification badges, or or metallic objects that could touch prinad or drop into media slot. CAUTION Before proceeding, discharge any built-up static electricity by touching printer s metal back plate near its power switch or by using an anti-static wriststrap and mat. 1 Press Eject button and remove wristband from printer 2 Turn printer off 3 Disconnect power cord from back of printer 4 Refer to Figure 1. Using cleaning swab from Preventative Maintenance Kit, or a swab dipped in isopropyl alcohol/deionized water solution (mixed 90/10), clean gold smart card contacts on back of wristband. Allow solution to evaporate before putting back in printer. 5 Refer to Figure 2. Using cleaning swab and vertical strokes, clean gold media sensor pins, which are visible at back of media slot. Allow solution to evaporate before proceeding. 6 Insert power cord into back of printer 7 Turn on printer power and reinsert wristband. Dispose of used swab according to your local regulations. 8 If your wristband is still not recognized, fill out form on page 6 and submit form to your. Cleaning Prinad Using Cleaning Card 1 Press Eject button and remove wristband from printer. 2 Turn printer off. 3 Remove cleaning card (part 61332M) from its packaging. 4 Refer to Figure 4. Press both upper cover release buttons simultaneously; upper cover will partially open. 5 Refer to Figure 5. Insert cleaning card into media chute until ¼ inch is visible from front of printer. 6 Close upper cover of printer. 7 Press and hold Eject button. 8 Turn on printer power. 9 Hold Eject button for approximately 15 seconds while printer powers up and performs a self-test. 10 Release Eject button when cleaning card begins moving; cleaning is complete when card stops moving. Remove and dispose of cleaning card after cleaning process. The cleaning card contains isopropyl alcohol, discard according to your local regulations. 11 Reinsert media

5 Maintenance diagrams Figure 1 Figure 2 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Figure 10 Figure 11 Figure 12 Figure 13 Figure 14 Figure 15 Figure 16 Figure 17

6 Unexplained Issues As with all Zebra products, our commitment to quality and reliability ensures that any complaints are investigated thoroughly. Should you experience any issues with your HC100 wristband printing solution which cannot be resolved having followed guidance from this document, we encourage end users to raise a complaint with ir Zebra so that relevant information can be registered with Zebra. In order for a complaint to be investigated in quickest possible way, we ask that you ensure following information is included in any correspondence. Please rest assured that we will continue to record and investigate all complaints in order that you can rely on Zebra s consistently high quality products. End user Zebra Partner/ Reseller Cartridge information Part number Batch number DOM Printer information description Part number (see label on underside of printer) Serial number (see label on underside of printer) Firmware version (see page 2 for instructions on how to find firmware version)