Service User Out Of Hours Satisfaction Survey Your views and suggestions are important and help us to improve our services!

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1 Service User Out Of Hours Satisfaction Survey 2013 Your views and suggestions are important and help us to improve our services! Part of Safeguarding Month July 2013

2 Our services run 365 days a year and many are 24/7 we want to support you whenever you need us. This survey is asking your views on the Duty Out of Hours Support service from Head Office. How long has this service existed? Since August 2012, the Out of Hours service has been going 7 days a week between the hours of 8pm to 8am from our Head Office in Manchester and is a dedicated team of professionals at Head Office who are there to answer your call throughout the night and at weekends. This is in addition to the existing local On Call services, senior On Call and Duty Cover at weekend and evenings which continue to operate. The full 24/7 service has been providing support to those who access our services and work for us on a range of issues such as medication, safeguarding, health and safety, maintenance, and signposting to other agencies (for example, the Samaritans). Local On Call are able to help with problems as they arise, provide advice and support, and if necessary attend a service. Senior On Call backs up these decisions and is there to respond to emergencies as well. Why we want your views We would appreciate you taking the time to complete this short survey to give us your feedback Either if you have used any of these services Or if you know of the services but have not used them yet, but may in the future. We would like to hear your experiences, ideas, and opinions about these services as this is valuable information to us What we will do with your feedback Once we have received your feedback, we will be sending out information about how we are going to respond to the issues you have raised, both locally and across the organisation. Page 2 of 8

3 Service User On Call Survey 1 Are you aware of the out of hours service from Head Office in Manchester and how to contact them? Yes No Comments: 2 Have you used the Out of Hours service? Yes No If Yes, please explain why if you are happy to do so If No, please go to question 4 Comments: Page 3 of 8

4 Service User On Call Survey cont. 3 What was your experience of contacting the Out of Hours service? Give a rating out of 5 for how positive your experience was where 1 is poor and 5 is excellent Please explain your rating: 4 Are you able to access the Out Of Hours service when you need to? Yes No Any comments: Page 4 of 8

5 Service User On Call Survey cont. 5 What would make it easier for you to access these services? Please give details: 6 Are you aware of your Local On Call service in your area and how to contact them? Please note: most areas have a Local On Call service but some do not. Please state which area you are from when giving your answer Yes No Please give details: Page 5 of 8

6 Service User On Call Survey cont. 7 Do you have any separate comments specifically about your local On Call services? Please state: 8 Please give any other comments you have about the Out Of Hours service or Local On Call service below Please state: Page 6 of 8

7 Thank you for taking the time to fill in this survey, we value all your views and suggestions! We will be sending out feedback from this survey to all projects and regional offices. If you would like to have this feedback sent directly to you, please fill in your contact details below Name: Address: Please complete and send back your form by Wednesday July 31 st please see over for details of where to send your completed form This survey is being done as part of Creative Support s Safeguarding Month July If you want to find out more please contact safeguarding@creativesupport.co.uk or call Page 7 of 8

8 Returning Completed Forms Please return all completed forms to Simon Stott, Development Officer at Head Office. You can your completed forms to: You can post your completed forms to: Simon Stott Creative Support 5th Floor, Dale House 35 Dale Street Manchester, M1 2HF You can fax your completed forms to: Alternatively, you can pass your completed form to your support worker, service or regional office who will send it on for you