Q1 Which of the following describes you best?

Transcription

1 Q1 Which of the following describes you best? Answ ered: 4,017 Skipped: 22 I am a current USCF member I am a former USCF Member I hav e nev er been a membe... I am a current USCF member I am a former USCF Member I have never been a member of the USCF 71.40% 2, % 1, % 81 Total 4,017 1 / 27

2 Q2 What type of membership do you have? Note: Premium memberships come with printed copy of Chess Life or CL4K. Answ ered: 2,581 Skipped: 1,458 Premium Adult Regular Adult Senior Premium Young Adult Regular Young Adult Premium Youth/Schola... Regular Youth/Schola... Life Benefactor Premium Adult Regular Adult Senior Premium Young Adult Regular Young Adult Premium Youth/Scholastic Regular Youth/Scholastic Life Benefactor 23.91% % % % % % % % % 2 Total 2,581 2 / 27

3 Q3 How many years (in total) have you been a USCF Member? Answ ered: 2,599 Skipped: 1, years 3-5 years 6-10 years years years 31+ years 1-2 years 3-5 years 6-10 years years years 31+ years 21.20% % % % % % 579 Total Respondents: 2,599 3 / 27

4 Q4 Why did you become a member of the USCF? (feel free to check more than one) Answ ered: 2,607 Skipped: 1,432 To become a rated chess... To play in a USCF rated... To receiv e Chess Life/CL4K To support chess in the... Other (please list) To become a rated chess player To play in a USCF rated event To receive Chess Life/CL4K To support chess in the United States Other (please list) 64.40% 1, % 1, % % % 180 Total Respondents: 2,607 4 / 27

5 Q5 If you are a member who does not receive the printed magazine, Chess Life or Chess Life for Kids (CL4K) but you receive our TLA Newsletter, do you find this helpful for finding tournaments? Answ ered: 1,100 Skipped: 2,939 Yes No Yes No 60.91% % 434 Total Respondents: 1,100 5 / 27

6 Q6 How much do you value your USCF membership card? Answ ered: 2,592 Skipped: 1,447 (no label) None A bit Some A lot Total Av erage Rating (no label) 11.96% % % % 1,017 2, / 27

7 Q7 How would you order the following, in terms of value of being a USCF member? Please rank in order of importance from least important to most important. Answ ered: 2,590 Skipped: 1,449 Rating Serv ices Subscription to publicati... Participating in USCF... Supporting chess in the Least important Somew hat important Very important Most important Total Av erage Rating Rating Services 7.49% % % % 1,043 2, Subscription to publications (Chess Life and CL4K) 20.83% % % % 469 2, Participating in USCF National Events 18.54% % % % 668 2, Supporting chess in the United States 13.97% % % % 609 2, / 27

8 Q8 When active, how often do you/did you play in USCF-rated tournaments? Answ ered: 2,451 Skipped: 1,588 Weekly Monthly Quarterly Yearly Nev er Weekly Monthly Quarterly Yearly Never 13.34% % % % % 267 Total 2,451 8 / 27

9 Q9 What can the USCF do to enhance your USCF membership experience? Answ ered: 1,212 Skipped: 2,827 9 / 27

10 Q10 What type of membership did you have? Note: Premium memberships come with a printed copy of Chess LIfe or CL4K. Answ ered: 923 Skipped: 3,116 Premium Adult Regular Adult Senior Premium Young Adult Regular Young Adult Premium Youth/Schola... Regular Youth/Schola... Life Benefactor I don't remember Premium Adult Regular Adult Senior Premium Young Adult Regular Young Adult Premium Youth/Scholastic Regular Youth/Scholastic Life Benefactor 17.12% % % % % % % % % 1 10 / 27

11 I don't remember 7.15% 66 Total / 27

12 Q11 Why did you become a member of the USCF? Answ ered: 979 Skipped: 3,060 To become a rated chess... To play in a USCF rated... To receiv e Chess Life/CL4K To support chess in the... Other (please list) To become a rated chess player To play in a USCF rated event To receive Chess Life/CL4K To support chess in the United States Other (please list) 43.72% % % % % 71 Total Respondents: / 27

13 Q12 How long were you a member before you let your membership lapse? Answ ered: 959 Skipped: 3,080 1 year or less 2 to 5 years 5-10 years 10 years or more 1 year or less 2 to 5 years 5-10 years 10 years or more 20.86% % % % 153 Total / 27

14 Q13 Why did you let your USCF membership lapse? Answ ered: 795 Skipped: 3,244 No longer play in USCF rate... No longer read USCF... No longer satisfied w i... Too costly No longer play in USCF rated tournaments or events No longer read USCF publications (Chess Life or CL4K) No longer satisfied with member services Too costly 68.68% % % % 236 Total Respondents: / 27

15 Q14 How could the USCF have improved your membership experience? Answ ered: 542 Skipped: 3, / 27

16 Q15 Which of the following best describes you? Answ ered: 68 Skipped: 3,971 I am the parent/relat... I am a chess coach or... I am an educator... I am a casual chess player I don't know how to play... I am the parent/relative of a chess player I am a chess coach or teacher I am an educator interested in using chess as an educational tool I am a casual chess player I don't know how to play chess but I would like to learn 61.76% % % % % 2 Total / 27

17 Q16 How did you learn about the USCF? Answ ered: 62 Skipped: 3, / 27

18 Q17 Are you interested in becoming a member of the USCF? Answ ered: 67 Skipped: 3,972 Yes No Yes No 31.34% % 47 Total Respondents: / 27

19 Q18 How would you rate your overall satisfaction with USCF? Answ ered: 3,326 Skipped: 713 (no label) Excellent Pretty Good Fair Poor Total Av erage Rating (no label) 26.25% % 1, % % 91 3, / 27

20 Q19 How often do you visit the USCF website? Answ ered: 2,975 Skipped: 1,064 Daily Weekly Monthly Nev er Daily Weekly Monthly Never 10.39% % % 1, % 697 Total Respondents: 2, / 27

21 Q20 How often do you visit the following website pages? Answ ered: 3,292 Skipped: 747 Member Serv ices Are... Chess Life Online TD Affiliate Support Area National Ev ents Matrix Tournament Life... Forums Most v isited Often v isited Occasionally v isited Rarely v isited Nev er v isited Total Av erage Rating Member Services Area (MSA) 10.13% % % % % 1,134 3, Chess Life Online 7.10% % % % % 1,247 3, TD Affiliate Support Area 3.27% % % % % 2,010 3, National Events Matrix 3.35% % % % % 1,493 3, Tournament Life Announcements (TLAs) 5.96% % % % % 1,277 3, Forums 2.75% % % % % 1,783 3, / 27

22 Q21 Please rate the following attributes of our website: Answ ered: 2,766 Skipped: 1,273 Ease of nav igation Quality of Content Freshness of Content Accuracy of Information Layout/Design Well below av erage Below av erage Av erage Abov e av erage Well abov e av erage Total Av erage Rating Ease of navigation 5.15% % % 1, % % 195 2, Quality of Content 2.56% % % 1, % 1, % 302 2, Freshness of Content 2.80% % % 1, % % 279 2, Accuracy of Information 2.18% % % % 1, % 470 2, Layout/Design 6.23% % % 1, % % 228 2, / 27

23 Q22 Do you play at a local chess club? Answ ered: 3,300 Skipped: 739 Yes No Yes No 51.64% 1, % 1,609 Total Respondents: 3, / 27

24 Q23 To what extent do you agree or disagree with the statements below? Answ ered: 3,291 Skipped: 748 The USCF prov ides... The USCF recognizes t... Chess can be a means to... The USCF continually... The USCF respects and... Chess can and should be... Chess is a unique and... The USCF has a responsibili Strongy Disagree Disagree Agree Strongly Agree Neither agree or disagree Total Av erage Rating The USCF provides responsive, adaptive and proactive customer service. 3.34% % % 1, % % 884 3, The USCF recognizes the value of excellence both in chess as an activity and the services we provide to our customers. 2.96% % % 1, % % 553 3, Chess can be a means to advancing educationrelated skill sets as well as understanding of the history, growth and evolution of the game. 2.45% % % % 1, % 315 3, The USCF continually informs and is informed by our members and customers. 3.47% % % 1, % % 695 3, The USCF respects and maintains the relationships with its customers and stakeholders as well as the game of chess itself. 3.72% % % 1, % % 654 3, Chess can and should be enjoyed by individuals regardless of social, economic or demographic classification. 2.75% % % % 2, % 359 3, Chess is a unique and iconic game, and we must constantly celebrate that uniqueness and reflect it in our activities and services. 2.76% % % % 1, % 413 3, / 27

25 The USCF has a responsibility to extend the knowledge and appreciation for chess beyond active USCF members. 2.62% % % 1, % 1, % 422 3, / 27

26 Q24 What can the USCF do to improve its services? Answ ered: 1,234 Skipped: 2, / 27

27 Q25 If you would like to be entered into a drawing to win a $50 gift certificate to USCF sales, please enter your address below. Answ ered: 2,043 Skipped: 1,996 Address: % 2, / 27