Southern Derbyshire CCG. CCG 360 o stakeholder survey 2015 Main report. Version 1 Internal Use Only Version 1 Internal Use Only

Size: px
Start display at page:

Download "Southern Derbyshire CCG. CCG 360 o stakeholder survey 2015 Main report. Version 1 Internal Use Only Version 1 Internal Use Only"

Transcription

1 CCG 360 o stakeholder survey 2015 Main report Version 1 Internal Use Only 1

2 Table of contents Slide 3 Background and objectives Slide 4 Methodology and technical details Slide 6 Interpreting the results Slide 7 Using the results Slide 9 Summary Slide 16 Overall engagement and relationships Slide 27 Domain 1 Slide 37 Domain 2 Slide 55 Domain 3 Slide 81 Domain 4 Slide 93 Domain 5 Slide 111 Domain 6 2

3 Background and objectives Clinical Commissioning Groups (CCGs) need to have strong relationships with a range of health and care partners in order to be successful commissioners within the local system. These relationships provide CCGs with on-going information, advice and knowledge to help them make the best possible commissioning decisions. The CCG 360 o stakeholder survey is a key part of ensuring these strong relationships are in place. The survey allows stakeholders to provide feedback on working relationships with CCGs. The results from the survey will serve two purposes: 1. To provide a wealth of data for CCGs to help with their ongoing organisational development, enabling them to continue to build strong and productive relationships with stakeholders. The findings can provide a valuable tool for all CCGs to be able to evaluate their progress and inform their organisational decisions. 2. To feed into assurance conversations between NHS England sub-regions and CCGs. The survey will form part of the evidence used to assess whether the stakeholder relationships, forged during the transition through authorisation, continue to be central to the effective commissioning of services by CCGs, and in doing so, improve quality and outcomes for patients. 3

4 Methodology and technical details It was the responsibility of each CCG to provide the list of stakeholders to invite to take part in the CCG 360 o stakeholder survey. CCGs were provided with a core list of stakeholder organisations (outlined in the table opposite) to be included in their stakeholder list. Beyond this however, CCGs had the flexibility to determine which individual within each organisation was the most appropriate to nominate. They were also given the opportunity to add up to ten additional stakeholders they wanted to include locally (they are referred to in this report as Wider stakeholders ). These included: Commissioning Support Units, Health Education England, lower tier local authorities, MPs, private providers, Public Health England, social care / community organisations, Voluntary Sector Council/Leader, voluntary / third sector organisations, local care homes, GP out-of-hours providers and other stakeholders and clinicians. The survey was conducted primarily online via invitations. Stakeholders who did not respond to the invitation, and stakeholders for whom an address was not provided, were telephoned by an Ipsos MORI interviewer who encouraged response and offered the opportunity to complete the survey by telephone. Core stakeholder framework GP member practices Health and wellbeing boards Local HealthWatch Other patient groups NHS providers Acute NHS providers Mental health trusts NHS providers Community health trusts Other CCGs Upper tier or unitary local authorities One from every member practice Up to two per HWB One per local HealthWatch Up to three Up to two from each provider Up to two from each provider Up to two from each provider Up to five Up to five per LA 4

5 Methodology and technical details Within the survey, stakeholders were asked a series of questions about their working relationship with the CCG. In addition, to reflect each core stakeholder group s different area of expertise and knowledge, they were presented with a short section of questions specific to the stakeholder group they represent. Fieldwork was conducted between 10th March 2015 and 7th April of the CCG s stakeholders completed the survey. The overall response rate was 70% which varied across the stakeholder groups shown in the table opposite. Survey response rates for Stakeholder group Invited to take part in survey Completed survey Response rate GP member practices % Health and wellbeing boards % Local HealthWatch/patient groups % NHS providers % Other CCGs % Upper tier or unitary local authorities % Wider stakeholders % 5

6 Interpreting the results For each question, the responses to each answer are presented both as a percentage (%) and the number of stakeholders giving a certain answer, which are included in brackets (n). The number of stakeholders answering (the base size) is stated for each question. The total number of responses is shown at the bottom of each chart and in every table. For questions with fewer than 30 stakeholders answering, we strongly recommend that you look at the number of stakeholders giving each response rather than the percentage, as the percentage can be misleading when based on so few stakeholders. This report presents the results from 's stakeholder survey. Throughout the report, the CCG / your CCG refers to. Where a result for the cluster is presented, this refers to the overall score across the 20 CCGs that are most similar to the CCG. For more information on the cluster and how this has been defined, please see Appendix A. Where results do not sum to 100%, or where individual responses (e.g. tend to agree; strongly agree) do not sum to combined responses (e.g. strongly/tend to agree) this is due to rounding. 6

7 Using the results the reports This report contains a summary section, a section on overall views of relationships and a section for each of the six assurance domains which show detailed breakdowns of responses to each question. The overall summary slides show the results at CCG level for the questions asked of all stakeholders (i.e. only those in section 1 of the questionnaire). This provides CCGs with an at a glance visual summary of the results for the key questions, including direction of travel comparisons where appropriate. The remainder of the report shows the results for all questions in the survey including any local questions where CCGs included them. The results for each question are provided at CCG level with a breakdown also shown for each of the core stakeholder groups where relevant. This allows CCGs to interrogate the data in more detail. The main report has been structured by the six assurance domains. There is also an additional initial section on overall engagement and relationships which contains the general questions that are not linked to specific domains. At the end of each section of the main report, there is a table summarising the results, along with some comparative data for those questions asked of all stakeholders. 7

8 Using the results comparisons For some questions, data has been included in the reports to compare the results for the CCG with: The CCG s result in 2014 The 2015 average across all CCGs in the CCG s cluster National CCG average in 2015 The comparisons are included to provide a rough headline guide only and should be treated with caution due to the low numbers of respondents and differences in stakeholder lists. Any differences are not necessarily statistically significant differences; a higher score than the cluster average does not always equate to better performance, and a higher score than in 2014 does not necessarily mean the CCG has improved. The comparisons offer a starting point to inform wider discussions about the CCG s ongoing organisational development and its relationships with stakeholders. For example, they may indicate areas in which stakeholders think the CCG is performing relatively less well, for the CCG to discuss internally and externally to identify what improvements can be made in this area, if any. 8

9 Summary 9

10 Overall engagement and relationship summary KEY COMPARISON GROUP The CCG s 2015 result is in top third of comparison group The CCG s 2015 result is in middle third of comparison group The CCG s 2015 result is in bottom third of comparison group CCG in 2014 (Base: 76/*Base: 74/**Base: 74) CCG in 2015 (Base: 73/*Base: 71/**Base: 72) CCG Cluster (Base: 964/*Base: 951/**Base: 955) All CCGs (Base: 8472/*Base: 8320/**Base: 8363) Extent of engagement by CCG in last 12 months (% A great deal / A fair amount) 83% 71% Satisfaction with engagement by CCG in last 12 months* (% Very / Fairly satisfied) 69% 62% Extent that the CCG has listened to views when provided (% Strongly / ) 67% 52% Extent that the CCG has taken on board suggestions when provided (% Strongly / ) Not comparable to % Overall rating of working relationship with CCG (% Very good / Fairly good) 78% 68% Change in working relationship with CCG in last 12 months** (% Got much better / Got a little better) 42% 32% 10

11 Commissioning decisions and contribution to wider discussions The CCG s 2015 result is in top third of comparison group KEY The CCG s 2015 result is in middle third of comparison group The CCG s 2015 result is in bottom third of comparison group CCG in 2014 (Base: 76) CCG in 2015 (Base: 73) COMPARISON GROUP CCG Cluster (Base: 964) All CCGs (Base: 8472) Extent to which the CCG engages the right individuals / organisations when making commissioning decisions (% Strongly / ) 61% 60% Confidence in the CCG to commission high quality services (% Strongly / ) 68% 66% Understanding of the reasons behind commissioning decisions (% Strongly / ) 58% 51% Effectiveness of CCG s communication about commissioning decisions (% Strongly / ) 55% 52% Confidence that the CCG s plans will deliver continuous improvement in quality (% Strongly / ) 47% 49% Extent to which the CCG has contributed to wider discussions in local health economy (% A great deal / A fair amount) Not comparable to % 11

12 Monitoring the quality of services The CCG s 2015 result is in top third of comparison group KEY The CCG s 2015 result is in middle third of comparison group The CCG s 2015 result is in bottom third of comparison group COMPARISON GROUP CCG in 2014 (Base: 76) CCG in 2015 (Base: 73) CCG Cluster (Base: 964) All CCGs (Base: 8472) Confidence that CCG effectively monitors the quality of the services it commissions (% Strongly agree / ) 58% 53% Feel able to raise concerns about the quality of local services with the CCG (% Strongly agree / ) 83% 82% Confidence in CCG to act on feedback it receives about the quality of services (% Strongly agree / ) 67% 60% 12

13 Plans and priorities The CCG s 2015 result is in top third of comparison group KEY The CCG s 2015 result is in middle third of comparison group The CCG s 2015 result is in bottom third of comparison group CCG in 2014 (Base: 76) CCG in 2015 (Base: 73) COMPARISON GROUP CCG Cluster (Base: 964) All CCGs (Base: 8472) Knowledge of CCG s plans and priorities (% A great deal / A fair amount) 75% 68% Have had the opportunity to influence the CCG s plans and priorities (% Strongly / ) 58% 58% Comments on CCG s plans and priorities have been taken on board (% Strongly / ) 54% 44% The CCG effectively communicated its plans and priorities (% Strongly / ) Not comparable to % The CCG s plans and priorities are the right ones (% Strongly / ) 62% 47% Improving patient outcomes is a core focus for the CCG (% Strongly / ) Not asked in % 13

14 Overall leadership The CCG s 2015 result is in top third of comparison group KEY The CCG s 2015 result is in middle third of comparison group The CCG s 2015 result is in bottom third of comparison group CCG in 2014 (Base: 76) CCG in 2015 (Base: 73) COMPARISON GROUP CCG Cluster (Base: 964) All CCGs (Base: 8472) The leadership of the CCG has the necessary blend of skills and experience (% Strongly / ) 70% 55% There is clear and visible leadership of the CCG (% Strongly / ) 82% 64% Confidence in the leadership of the CCG to deliver its plans and priorities (% Strongly / ) 64% 62% The leadership of the CCG is delivering continued quality improvements (% Strongly / ) 62% 51% Confidence in the leadership of the CCG to deliver improved outcomes for patients (% Strongly / ) 61% 55% 14

15 Clinical leadership The CCG s 2015 result is in top third of comparison group KEY The CCG s 2015 result is in middle third of comparison group The CCG s 2015 result is in bottom third of comparison group CCG in 2014 (Base: 76) CCG in 2015 (Base: 73) COMPARISON GROUP CCG Cluster (Base: 964) All CCGs (Base: 8472) There is clear and visible clinical leadership of the CCG (% Strongly / ) 71% 63% Confidence in the clinical leadership of the CCG to deliver its plans and priorities (% Strongly / ) The clinical leadership of the CCG is delivering continued quality improvements (% Strongly / ) 59% 66% 54% 52% The clinical leadership of the CCG is delivering continued improvements to reduce local health inequalities (% Strongly / ) Not asked in % 15

16 Overall engagement and relationships 16

17 Overall, to what extent, if at all, do you feel you have been engaged by the CCG over the past 12 months? All stakeholders 19 26% 2 3% 12% 9 By stakeholder group Stakeholder group Base Great deal / Fair amount Not very much / Not at all GP member practices 40 68% (27) 33% (13) Health and wellbeing boards 3 100% (3) -% (0) Local HealthWatch/patient groups 3 67% (2) 33% (1) 59% 43 A great deal A fair amount Not very much Not at all Don't know NHS providers 8 63% (5) 38% (3) Other CCGs 2 100% (2) -% (0) Upper tier/unitary local authorities 4 100% (4) -% (0) Wider stakeholders 13 69% (9) 31% (4) 71% (52) 2015 Great deal / Fair amount 83% (63) 2014 Great deal / Fair amount Total responses : All stakeholders (2015: 73); (2014: 76) 17

18 How satisfied or dissatisfied are you with the way in which the CCG has engaged with you over the past 12 months? All stakeholders who have been engaged by the CCG % 15% 17% By stakeholder group Stakeholder group Base Very / Fairly satisfied Very / Fairly dissatisfied GP member practices 38 58% (22) 29% (11) Health and wellbeing boards 3 100% (3) -% (0) 10 14% 46% Local HealthWatch/patient groups 3 33% (1) 33% (1) NHS providers 8 50% (4) -% (0) Very satisfied Neither satisfied nor dissatisfied Very dissatisfied 33 Fairly satisfied Fairly dissatisfied Don't know Other CCGs 2 100% (2) -% (0) Upper tier/unitary local authorities 4 75% (3) 25% (1) Wider stakeholders 13 69% (9) 31% (4) 62% (44) 2015 Very satisfied / Fairly satisfied 69% (51) 2014 Very satisfied / Fairly satisfied Total responses : All stakeholders who say they have been engaged by CCG (2015: 71); (2014: 74) 18

19 Still thinking about the past 12 months, to what extent do you agree or disagree that the CCG has listened to your views where you have provided them? All stakeholders % 8% 1% 14% 10 By stakeholder group Stakeholder group Base Strongly / Strongly / Tend to disagree 10 14% GP member practices 40 35% (14) 35% (14) Health and wellbeing boards 3 67% (2) -% (0) 16 22% 38% 28 Local HealthWatch/patient groups 3 33% (1) -% (0) NHS providers 8 75% (6) -% (0) Other CCGs 2 100% (2) -% (0) Strongly agree Neither agree nor disagree Strongly disagree I have not given any views Tend to disagree Don't know Upper tier/unitary local authorities 4 100% (4) -% (0) Wider stakeholders 13 69% (9) 15% (2) 52% (38) 2015 Strongly agree / 67% (51) 2014 Strongly agree / Total responses : All stakeholders (2015: 73); (2014: 76) 19

20 To what extent do you agree or disagree that the CCG has taken on board your suggestions? All stakeholders By stakeholder group % 5% 10% 4 5% Stakeholder group Base Strongly / Strongly / Tend to disagree GP member practices 40 30% (12) 33% (13) 7 10% 37% 27 Health and wellbeing boards 3 67% (2) -% (0) Local HealthWatch/patient groups 3 33% (1) -% (0) NHS providers 8 50% (4) -% (0) 30% Other CCGs 2 100% (2) -% (0) 22 Upper tier/unitary local authorities 4 75% (3) -% (0) Strongly agree Neither agree nor disagree Strongly disagree I have not given any suggestions Total responses : All stakeholders (73) Tend to disagree Don't know Wider stakeholders 13 54% (7) 8% (1) 20

21 Overall, how would you rate your working relationship with the CCG? All stakeholders % 3% 1% 16 22% 22% 16 By stakeholder group Stakeholder group Base Very good / Fairly good Very poor / Fairly poor GP member practices 40 65% (26) 10% (4) Health and wellbeing boards 3 100% (3) -% (0) Local HealthWatch/patient groups 3 67% (2) -% (0) 47% 34 Very good Neither good nor poor Very poor I/we do not have a working relationship Fairly good Fairly poor Don't know NHS providers 8 50% (4) 13% (1) Other CCGs 2 100% (2) -% (0) Upper tier/unitary local authorities 4 100% (4) -% (0) Wider stakeholders 13 69% (9) 8% (1) 68% (50) 2015 Very good / Fairly good 78% (59) 2014 Very good / Fairly good Total responses : All stakeholders (2015: 73); (2014: 76) 21

22 Thinking back over the past 12 months, would you say your working relationship with the CCG has got better, got worse or has it stayed about the same? All stakeholders who say they have a working relationship with the CCG 9 13% 4 6% 4 6% 26% 19 By stakeholder group Stakeholder group Base Got much / A little better Got much / A little worse GP member practices 39 18% (7) 23% (9) Health and wellbeing boards 3 100% (3) -% (0) Local HealthWatch/patient groups 3 33% (1) -% (0) NHS providers 8 38% (3) 13% (1) 36 50% Got much better Stayed about the same Got much worse 32% (23) 2015 Got much / A little better Got a little better Got a little worse Don't know 42% (31) 2014 Got much / A little better Other CCGs 2 100% (2) -% (0) Upper tier/unitary local authorities 4 50% (2) -% (0) Wider stakeholders 13 38% (5) 23% (3) Total responses : All stakeholders who say they have a working relationship with the CCG (2015: 72); (2014: 74) 22

23 Engagement and relationships: Summary Overall, to what extent, if at all, do you feel you have been engaged by the CCG over the past 12 months? And how satisfied or dissatisfied are you with the way in which the CCG has engaged with you over the past 12 months? Still thinking about the past 12 months, to what extent do you agree or disagree that the CCG has listened to your views where you have provided them? To what extent do you agree or disagree that the CCG has taken on board your suggestions? Overall, how would you rate your working relationship with the CCG? Thinking back over the past 12 months, would you say your working relationship with the CCG has got better, got worse or has it stayed about the same? 71% (52) a great deal / a fair amount 62% (44) very / fairly satisfied 52% (38) strongly / tend to agree 42% (31) strongly / tend to agree 68% (50) very / fairly good 32% (23) much better / a little better Base All stakeholders (73) All stakeholders who have been engaged (71) All stakeholders (73) All stakeholders (73) All stakeholders (73) All stakeholders who say they have a working relationship with the CCG (72) 23

24 Engagement and relationships: CCG comparisons The CCG 2015 The CCG 2014 CCG cluster average National CCG average 2015 Engagement Overall, to what extent, if at all, do you feel you have been engaged by the CCG over the past 12 months? Percentage of stakeholders saying a great deal / a fair amount The majority of stakeholders say that they have been engaged either a great deal or a fair amount. This is about the same as the finding for CCGs overall Base 2015: All stakeholders (73) Base CCG cluster: All stakeholders (964) Base 2014: All stakeholders (76) Base national average: All stakeholders (8472) Satisfaction with engagement How satisfied or dissatisfied are you with the way in which the CCG has engaged with you over the past 12 months? Percentage of stakeholders saying very / fairly satisfied The majority of stakeholders say they are satisfied with the way the CCG has engaged with them. This is lower than the finding for CCGs overall Base 2015: All stakeholders who (71) Base CCG cluster: All stakeholders who (951) Base 2014: say they have been (74) Base national average: say they have been (8320) engaged engaged All comparisons are indicative only and do not imply statistical significance 24

25 Engagement and relationships: CCG comparisons The CCG 2015 The CCG 2014 CCG cluster average National CCG average 2015 Listening to views Still thinking about the past 12 months, to what extent, do you agree or disagree that the CCG has listened to your views where you have provided them? Percentage of stakeholders saying strongly agree / tend to agree Around half of stakeholders say that the CCG has listened to their views. This is lower than the finding for CCGs overall Base 2015: All stakeholders (73) Base CCG cluster: All stakeholders (964) Base 2014: All stakeholders (76) Base national average: All stakeholders (8472) Taking on board suggestions To what extent do you agree or disagree that the CCG has taken on board your suggestions? Around half of stakeholders say that the CCG has taken on board their suggestions. Percentage of stakeholders saying strongly agree / tend to agree This is lower than the finding for CCGs overall Base 2015: All stakeholders (73) Base CCG cluster: All stakeholders (964) Base national average: All stakeholders (8472) All comparisons are indicative only and do not imply statistical significance 25

26 Engagement and relationships: CCG comparisons The CCG 2015 The CCG 2014 CCG cluster average National CCG average 2015 Working relationship Overall, how would you rate your working relationship with the CCG? The majority of stakeholders say that they have a good working relationship with the CCG. Percentage of stakeholders saying very good / fairly good This is lower than the finding for CCGs overall Base 2015: All stakeholders (73) Base CCG cluster: All stakeholders (964) Base 2014: All stakeholders (76) Base national average: All stakeholders (8472) Change in working relationship Thinking back over the past 12 months, would you say your working relationship with the CCG has got better, got worse or has it stayed about the same? Percentage of stakeholders saying got much better / got a little better Less than half of stakeholders say that their working relationship with the CCG has got better over the past 12 months. This is lower than the finding for CCGs overall Base 2015: All stakeholders who say (72) Base CCG cluster: All stakeholders who say (955) Base 2014: they have a working (74) Base national average: they have a working (8363) relationship with the CCG relationship with the CCG All comparisons are indicative only and do not imply statistical significance 26

27 Domain 1: Are patients receiving clinically commissioned, high quality services? 27

28 How effective, if at all, would you say the arrangements are for member participation and decision-making in your CCG? All member practices 3 4 8% 10% 58% (23) Very / Fairly effective % 58% 23 60% (25) Very / Fairly effective 2014 Very effective Fairly effective Not very effective Not at all effective Don't know Total responses : All member practices (2015: 40); (2014: 42) 28

29 How involved, if at all, do you feel you are in your CCG s decision making process? All member practices % 8% 48% (19) Very / Fairly involved % 40% 16 48% (20) Very / Fairly involved Very involved Fairly involved Not very involved Not at all involved Don't know Total responses : All member practices (2015: 40); (2014: 42) 29

30 How confident are you, if at all, in the systems to sustain two-way accountability between your CCG and its member practices in the CCG? All member practices 3 2 8% 5% 8 20% 48% (19) Very / Fairly confident % 17 52% (22) Very / Fairly confident % 10 Very confident Fairly confident Not very confident Not at all confident Don't know Total responses : All member practices (2015: 40); (2014: 42) 30

31 Approximately how often, if at all, do you have the opportunity for direct discussions with your CCG s leaders? All member practices Weekly Twice a month Once a month Quarterly Twice a year Once a year Less than once a year Don't know 5% 12% 8% 10% 3% 0% 0% 0% 0% 7% 0% 5% Number 35% 33% 33% 50% Number Total responses : All member practices (2015: 40); (2014: 42) 31

32 To what extent do you agree or disagree that representatives from member practices are able to take a leadership role within the CCG if they want to? All member practices 3 4 8% 10% 1 1 3% 3% 9 23% 78% (31) 69% (29) Strongly / Tend to agree 2015 Strongly / Tend to agree % 22 Strongly agree Neither agree nor disagree Tend to disagree Strongly disagree Don't know Total responses : All member practices (2015: 40); (2014: 42) 32

33 To what extent do you agree or disagree that the quality of services is a key focus of your contracts with the CCG? All NHS providers 1 13% 25% % 38% 3 Strongly agree Neither agree nor disagree Tend to disagree Strongly disagree Don't know Total responses : All NHS providers (8) 33

34 How involved, if at all, would you say clinicians from the CCG are in discussions about? Quality All NHS providers 1 13% 3 38% 38% 3 13% 1 Very involved Fairly involved Not very involved Not at all involved Don't know Total responses : All NHS providers (8) 34

35 How involved, if at all, would you say clinicians from the CCG are in discussions about? Service redesign All NHS providers 2 25% 1 13% 63% 5 Very involved Fairly involved Not very involved Not at all involved Don't know Total responses : All NHS providers (8) 35

36 Domain 1: Summary How effective, if at all, would you say the arrangements are for member participation and decision making in your CCG? How involved, if at all, do you feel you are in your CCG s decision making process? How confident are you, if at all, in the systems to sustain two-way accountability between your CCG and its member practices in the CCG? To what extent do you agree or disagree that representatives from member practices are able to take a leadership role within the CCG if they want to? To what extent do you agree or disagree that the quality of services is a key focus of your contracts with the CCG? How involved, if at all, would you say clinicians from the CCG are in discussions about? A. Quality B. Service redesign 58% (23) very / fairly effective 48% (19) very / fairly involved 48% (19) very / fairly confident 78% (31) strongly / tend to agree 63% (5) strongly / tend to agree 50% (4) very / fairly involved 63% (5) very / fairly involved Base All member practices (40) All member practices (40) All member practices (40) All member practices (40) All NHS providers (8) All NHS providers (8) 36

37 Domain 2: Are patients and the public actively engaged and involved? 37

38 To what extent do you agree or disagree with the following statements about the way in which the CCG commissions services? All stakeholders Number Strongly agree / Neither agree nor disagree Strongly disagree / Tend to disagree Don't know The CCG involves and engages with the right individuals and organisations when making commissioning decisions 60% 16% 18% 5% I have confidence in the CCG to commission high quality services for the local population 66% 19% 12% 3% I understand the reasons for the decisions that the CCG makes when commissioning services 51% 30% 16% 3% The CCG effectively communicates its commissioning decisions with me 52% 22% 26% The CCG's plans will deliver continuous improvement in quality within the available resources 49% 30% 19% 1% Total responses : All stakeholders (73) 38

39 To what extent do you agree or disagree with the following statements about the way in which the CCG commissions services? The CCG involves and engages with the right individuals and organisations when making commissioning decisions All stakeholders 4 3 4% 5% 10 14% 7 10% By stakeholder group By stakeholder group Stakeholder group Base Strongly / Strongly / Tend to disagree GP member practices 40 53% (21) 20% (8) Health and wellbeing boards 3 100% (3) -% (0) 12 16% 51% 37 Local HealthWatch/patient groups 3 100% (3) -% (0) NHS providers 8 50% (4) 13% (1) Other CCGs 2 100% (2) -% (0) Strongly agree Neither agree nor disagree Strongly disagree 60% (44) 2015 Strongly agree / Tend to disagree Don't know 61% (46) 2014 Strongly agree / Upper tier/unitary local authorities 4 100% (4) -% (0) Wider stakeholders 13 54% (7) 31% (4) Total responses : All stakeholders (2015: 73); (2014: 76) 39

40 To what extent do you agree or disagree with the following statements about the way in which the CCG commissions services? I have confidence in the CCG to commission high quality services for the local population All stakeholders % 4% 3% 14% 10 By stakeholder group By stakeholder group Stakeholder group Base Strongly / Strongly / Tend to disagree GP member practices 40 55% (22) 18% (7) 14 19% Health and wellbeing boards 3 100% (3) -% (0) Local HealthWatch/patient groups 3 67% (2) -% (0) 52% NHS providers 8 63% (5) 13% (1) 38 Other CCGs 2 100% (2) -% (0) Strongly agree Neither agree nor disagree Strongly disagree 66% (48) 2015 Strongly agree / Tend to disagree Don't know 68% (52) 2014 Strongly agree / Upper tier/unitary local authorities 4 100% (4) -% (0) Wider stakeholders 13 77% (10) 8% (1) Total responses : All stakeholders (2015: 73); (2014: 76) 40

41 To what extent do you agree or disagree with the following statements about the way in which the CCG commissions services? I understand the reasons for the decisions that the CCG makes when commissioning services All stakeholders By stakeholder group 11 15% 1% 3% 11% Stakeholder group Base Strongly / Strongly / Tend to disagree GP member practices 40 45% (18) 23% (9) Health and wellbeing boards 3 67% (2) -% (0) 22 30% 40% 29 Local HealthWatch/patient groups 3 67% (2) 33% (1) NHS providers 8 63% (5) -% (0) Other CCGs 2 100% (2) -% (0) Strongly agree Neither agree nor disagree Strongly disagree 51% (37) 2015 Strongly agree / Tend to disagree Don't know 58% (44) 2014 Strongly agree / Upper tier/unitary local authorities 4 75% (3) -% (0) Wider stakeholders 13 38% (5) 15% (2) Total responses : All stakeholders (2015: 73); (2014: 76) 41

42 To what extent do you agree or disagree with the following statements about the way in which the CCG commissions services? The CCG effectively communicates its commissioning decisions with me All stakeholders 16 22% 3 4% 8 11% By stakeholder group By stakeholder group Stakeholder group Base Strongly / Strongly / Tend to disagree GP member practices 40 50% (20) 30% (12) Health and wellbeing boards 3 67% (2) 33% (1) 16 22% 41% 30 Local HealthWatch/patient groups 3 33% (1) -% (0) NHS providers 8 50% (4) 13% (1) Other CCGs 2 100% (2) -% (0) Strongly agree Neither agree nor disagree Strongly disagree Tend to disagree Don't know Upper tier/unitary local authorities 4 100% (4) -% (0) 52% (38) 2015 Strongly agree / 55% (42) 2014 Strongly agree / Wider stakeholders 13 38% (5) 38% (5) Total responses : All stakeholders (2015: 73); (2014: 76) 42

43 To what extent do you agree or disagree with the following statements about the way in which the CCG commissions services? The CCG s plans will deliver continuous improvement in quality within the available resources All stakeholders 12 16% % 1% 10% By stakeholder group By stakeholder group Stakeholder group Base Strongly / Strongly / Tend to disagree GP member practices 40 38% (15) 28% (11) Health and wellbeing boards 3 100% (3) -% (0) 22 30% 40% 29 Local HealthWatch/patient groups 3 67% (2) 33% (1) NHS providers 8 63% (5) 13% (1) Other CCGs 2 50% (1) -% (0) Strongly agree Neither agree nor disagree Strongly disagree 49% (36) 2015 Strongly agree / Tend to disagree Don't know 47% (36) 2014 Strongly agree / Upper tier/unitary local authorities 4 100% (4) -% (0) Wider stakeholders 13 46% (6) 8% (1) Total responses : All stakeholders (2015: 73); (2014: 76) 43

44 How satisfied or dissatisfied are you with the steps taken by the CCG to engage with patients and the public? All HealthWatch and patient group stakeholders 1 33% 33% 1 33% 1 Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Don't know Total responses : All HealthWatch and patient group stakeholders (3) 44

45 To what extent, if at all, do you feel that the CCG has engaged with seldom heard groups? All HealthWatch and patient group stakeholders 1 33% 67% 2 A great deal A fair amount Just a little Not at all Don't know Total responses : All HealthWatch and patient group stakeholders (3) 45

46 To what extent do you agree or disagree with the following statements? All HealthWatch and patient group stakeholders Number Strongly agree / Neither agree nor disagree Strongly disagree / Tend to disagree Don't know The CCG s commissioning decisions are open and transparent so patients and the public are able to understand how decisions have been made if they want to 33% 67% Patients and the public have the opportunity to input into the CCG s commissioning decisions 67% 33% Total responses : All HealthWatch and patient group stakeholders (3) 46

47 To what extent do you agree or disagree with the following statements? The CCG s commissioning decisions are open and transparent so patients and the public are able to understand how decisions have been made if they want to All HealthWatch and patient group stakeholders 33% % Strongly agree Neither agree nor disagree Tend to disagree Strongly disagree Don't know Total responses : All HealthWatch and patient group stakeholders (3) 47

48 To what extent do you agree or disagree with the following statements? Patients and the public have the opportunity to input into the CCG s commissioning decisions All HealthWatch and patient group stakeholders 1 33% 67% 2 Strongly agree Neither agree nor disagree Tend to disagree Strongly disagree Don't know Total responses : All HealthWatch and patient group stakeholders (3) 48

49 To what extent do you agree or disagree that the CCG listens to and acts on any concerns, complaints or issues that are raised? All HealthWatch and patient group stakeholders 1 33% 67% 2 Strongly agree Neither agree nor disagree Tend to disagree Strongly disagree Don't know Total responses : All HealthWatch and patient group stakeholders (3) 49

50 Domain 2: Summary Base To what extent do you agree or disagree with the following statements about the way in which the CCG commissions services? All stakeholders (73) A. The CCG involves and engages with the right individuals and organisations when making commissioning decisions B. I have confidence in the CCG to commission high quality services for the local population C. I understand the reasons for the decisions that the CCG makes when commissioning services D. The CCG effectively communicates its commissioning decisions with me E. The CCG s plans will deliver continuous improvement in quality within the available resources 60% (44) strongly / tend to agree 66% (48) strongly / tend to agree 51% (37) strongly / tend to agree 52% (38) strongly / tend to agree 49% (36) strongly / tend to agree How satisfied or dissatisfied are you with the steps taken by the CCG to engage with patients and the public? To what extent, if at all, do you feel that the CCG has engaged with seldom heard groups? 67% (2) very / fairly satisfied 67% (2) a great deal / a fair amount All HealthWatch and patient group stakeholders (3) All HealthWatch and patient group stakeholders (3) 50

51 Domain 2: Summary To what extent do you agree or disagree with the following statements? A. The CCG s commissioning decisions are open and transparent so patients and the public are able to understand how decisions have been made if they want to B. Patients and the public have the opportunity to input into the CCG s commissioning decisions 33% (1) strongly / tend to agree 67% (2) strongly / tend to agree Base All HealthWatch and patient group stakeholders (3) To what extent do you agree or disagree that the CCG listens to and acts on any concerns, complaints or issues that are raised? 67% (2) strongly / tend to agree All HealthWatch and patient group stakeholders (3) 51

52 Domain 2: CCG comparisons The CCG 2015 The CCG 2014 CCG cluster average National CCG average 2015 To what extent do you agree or disagree with the following statements about the way in which the CCG commissions services? Understanding of commissioning decisions I understand the reasons for the decisions that the CCG makes when commissioning services Around half of stakeholders say that they understand the reasons for the decisions that the CCG makes. This is lower than the finding for CCGs overall. Percentage of stakeholders saying strongly agree / tend to agree Base 2015: All stakeholders (73) Base CCG cluster: All stakeholders (964) Base 2014: All stakeholders (76) Base national average: All stakeholders (8472) Communicating commissioning decisions The CCG effectively communicates its commissioning decisions with me Around half of stakeholders say that the CCG effectively communicates its commissioning decisions. Percentage of stakeholders saying strongly agree / tend to agree This is about the same as the finding for CCGs overall. Base 2015: All stakeholders (73) Base CCG cluster: All stakeholders (964) Base 2014: All stakeholders (76) Base national average: All stakeholders (8472) All comparisons are indicative only and do not imply statistical significance 52

53 Domain 2: CCG comparisons The CCG 2015 The CCG 2014 CCG cluster average National CCG average 2015 To what extent do you agree or disagree with the following statements about the way in which the CCG commissions services? Involving and engaging the right individuals and organisations The CCG involves and engages with the right individuals and organisations when making commissioning decisions Percentage of stakeholders saying strongly agree / tend to agree The majority of stakeholders say that the CCG involves and engages with the right individuals and organisations when making commissioning decisions. This is about the same as the finding for CCGs overall Base 2015: All stakeholders (73) Base CCG cluster: All stakeholders (964) Base 2014: All stakeholders (76) Base national average: All stakeholders (8472) High quality services I have confidence in the CCG to commission high quality services for the local population The majority of stakeholders say that they have confidence in the CCG to commission high quality services for the local population. Percentage of stakeholders saying strongly agree / tend to agree This is about the same as the finding for CCGs overall. Base 2015: All stakeholders (73) Base CCG cluster: All stakeholders (964) Base 2014: All stakeholders (76) Base national average: All stakeholders (8472) All comparisons are indicative only and do not imply statistical significance 53

54 Domain 2: CCG comparisons The CCG 2015 The CCG 2014 CCG cluster average National CCG average 2015 To what extent do you agree or disagree with the following statements about the way in which the CCG commissions services? Continuous improvement in quality The CCG s plans will deliver continuous improvement in quality within the available resources Percentage of stakeholders saying strongly agree / tend to agree Around half of stakeholders agree that the CCG s plans will deliver continuous improvement in quality within available resources. This is about the same as the finding for CCGs overall Base 2015: All stakeholders (73) Base CCG cluster: All stakeholders (964) Base 2014: All stakeholders (76) Base national average: All stakeholders (8472) All comparisons are indicative only and do not imply statistical significance 54

55 Domain 3: Are CCG plans delivering better outcomes for patients? 55

56 How much would you say you know about the CCG s plans and priorities? All stakeholders By stakeholder group 22 30% 1 1% 16% 12 Stakeholder group Base Great deal / Fair amount Not very much / Nothing at all GP member practices 40 65% (26) 35% (14) Health and wellbeing boards 3 100% (3) -% (0) Local HealthWatch/patient groups 3 100% (3) -% (0) 52% NHS providers 8 75% (6) 25% (2) Other CCGs 2 100% (2) -% (0) A great deal 38 A fair amount Upper tier/unitary local authorities 4 100% (4) -% (0) 68% (50) Not very much 2015 Great deal / Fair amount 75% (57) Nothing at all 2014 Great deal / Fair amount Wider stakeholders 13 46% (6) 54% (7) Total responses : All stakeholders (2015: 73); (2014: 76) 56

57 To what extent do you agree or disagree with each of the following statements about the CCG s plans and priorities? All stakeholders Strongly agree / Neither agree nor disagree Strongly disagree / Tend to disagree Don't know Not applicable Number I have been given the opportunity to influence the CCG s plans and priorities 58% 26% 16% When I have commented on the CCG s plans and priorities I feel that my comments have been taken on board 44% 33% 19% 4% The CCG has effectively communicated its plans and priorities to me 60% 19% 21% The CCG s plans and priorities are the right ones 47% 37% 11% 5% Total responses : All stakeholders (73) 57

58 To what extent do you agree or disagree with each of the following statements about the CCG s plans and priorities? I have been given the opportunity to influence the CCG s plans and priorities All stakeholders 9 12% 3 4% 7 10% By stakeholder group By stakeholder group Stakeholder group Base Strongly / Strongly / Tend to disagree GP member practices 40 53% (21) 20% (8) Health and wellbeing boards 3 67% (2) -% (0) 19 26% 48% 35 Local HealthWatch/patient groups 3 100% (3) -% (0) NHS providers 8 75% (6) 13% (1) Other CCGs 2 50% (1) -% (0) Strongly agree Neither agree nor disagree Strongly disagree 58% (42) 2015 Strongly agree / Tend to disagree Don't know 58% (44) 2014 Strongly agree / Upper tier/unitary local authorities 4 100% (4) -% (0) Wider stakeholders 13 38% (5) 23% (3) Total responses : All stakeholders (2015: 73); (2014: 76) 58

59 To what extent do you agree or disagree with each of the following statements about the CCG s plans and priorities? When I have commented on the CCG s plans and priorities I feel that my comments have been taken on board All stakeholders 3 5 7% 4% 9 12% 8 11% By stakeholder group By stakeholder group Stakeholder group Base Strongly / Strongly / Tend to disagree GP member practices 40 35% (14) 23% (9) Health and wellbeing boards 3 100% (3) -% (0) 33% 24 Local HealthWatch/patient groups 3 33% (1) -% (0) 24 33% NHS providers 8 75% (6) 13% (1) Other CCGs 2 100% (2) -% (0) Strongly agree Neither agree nor disagree Strongly disagree 44% (32) 2015 Strongly agree / Tend to disagree Don't know 54% (41) 2014 Strongly agree / Upper tier/unitary local authorities 4 75% (3) -% (0) Wider stakeholders 13 23% (3) 31% (4) Total responses : All stakeholders (2015: 73); (2014: 76) 59

60 To what extent do you agree or disagree with each of the following statements about the CCG s plans and priorities? The CCG has effectively communicated its plans and priorities to me All stakeholders 12 16% 3 4% 7 10% By stakeholder group By stakeholder group Stakeholder group Base Strongly / Strongly / Tend to disagree GP member practices 40 53% (21) 25% (10) Health and wellbeing boards 3 100% (3) -% (0) 14 19% 51% 37 Local HealthWatch/patient groups 3 100% (3) -% (0) NHS providers 8 75% (6) 13% (1) Other CCGs 2 50% (1) -% (0) Upper tier/unitary local authorities 4 100% (4) -% (0) Strongly agree Neither agree nor disagree Strongly disagree Not applicable Total responses : All stakeholders (73) Tend to disagree Don't know Wider stakeholders 13 46% (6) 31% (4) 60

61 To what extent do you agree or disagree with each of the following statements about the CCG s plans and priorities? The CCG s plans and priorities are the right ones All stakeholders % 5% 8% 5 7% By stakeholder group By stakeholder group Stakeholder group Base Strongly / Strongly / Tend to disagree GP member practices 40 35% (14) 15% (6) Health and wellbeing boards 3 100% (3) -% (0) 27 37% 40% 29 Local HealthWatch/patient groups 3 67% (2) -% (0) NHS providers 8 75% (6) 13% (1) Other CCGs 2 100% (2) -% (0) Strongly agree Neither agree nor disagree Strongly disagree 47% (34) 2015 Strongly agree / Tend to disagree Don't know 62% (47) 2014 Strongly agree / Upper tier/unitary local authorities 4 75% (3) -% (0) Wider stakeholders 13 31% (4) 8% (1) Total responses : All stakeholders (2015: 73); (2014: 76) 61

62 To what extent do you agree or disagree with the following statement? Improving patient outcomes is a core focus of the CCG All stakeholders By stakeholder group By stakeholder group Stakeholder group Base Strongly / Strongly / Tend to disagree 5 7% 5% 1% 3% 38% 28 GP member practices 40 80% (32) 8% (3) Health and wellbeing boards 3 100% (3) -% (0) Local HealthWatch/patient groups 3 100% (3) -% (0) NHS providers 8 75% (6) 13% (1) 45% Other CCGs 2 100% (2) -% (0) 33 Upper tier/unitary local authorities 4 100% (4) -% (0) Strongly agree Neither agree nor disagree Strongly disagree Tend to disagree Don't know Wider stakeholders 13 85% (11) 8% (1) Total responses : All stakeholders (73) 62

63 How familiar are you, if at all, with the financial position of your CCG? All member practices % 8% 30% 12 53% 21 Very familiar Fairly familiar Not very familiar Not at all familiar Don t know Total responses : All member practices (40) 63

64 To what extent do you agree or disagree with the following statement? I am regularly involved in discussions regarding the management of my CCG s finances All member practices % 3% 8% 5% 2 25% 10 30% 12 Strongly agree Neither agree nor disagree Tend to disagree Strongly disagree Don t know Total responses : All member practices (40) 64

65 To what extent do you agree or disagree that value for money is a key factor in decision making when formulating my CCG s plans and priorities? All member practices 5 13% 3 8% 2 5% 23% 9 53% 21 Strongly agree Neither agree nor disagree Tend to disagree Strongly disagree Don t know Total responses : All member practices (40) 65

66 How well, if at all, would you say you understand? All member practices Number Very well / Fairly well Not very well / Not at all well Don't know The financial implications of the CCG s plans 48% 53% The implications of the CCG s plans for service improvement 50% 48% 3% The referral and activity implications of the CCG s plans 63% 38% The CCG s plans to reduce health inequalities 35% 65% The CCG s plans to improve the health of the local population 43% 58% Total responses : All member practices (40) 66

67 How well, if at all, would you say that you understand? The financial implications of the CCG s plans All member practices % 8% 48% (19) Very / Fairly well % 40% 16 45% (19) Very / Fairly well 2014 Very well Fairly well Not very well Not at all well Don't know Total responses : All member practices (2015: 40); (2014: 42) 67

68 How well, if at all, would you say that you understand? The implications of the CCG s plans for service improvement All member practices % 3% 8% 50% (20) Very / Fairly well % 43% 17 55% (23) Very / Fairly well 2014 Very well Fairly well Not very well Not at all well Don't know Total responses : All member practices (2015: 40); (2014: 42) 68

69 How well, if at all, would you say that you understand? The referral and activity implications of the CCG s plans All member practices 3 4 8% 10% 12 30% 63% (25) 64% (27) Very / Fairly well 2015 Very / Fairly well % 21 Very well Fairly well Not very well Not at all well Don't know Total responses : All member practices (2015: 40); (2014: 42) 69

70 How well, if at all, would you say that you understand? The CCG s plans to reduce health inequalities All member practices 7 18% 35% 14 48% 19 Very well Fairly well Not very well Not at all well Don't know Total responses : All member practices (40) 70

71 How well, if at all, would you say that you understand? The CCG s plans to improve the health of the local population All member practices 6 15% 1 3% 40% 16 43% 17 Very well Fairly well Not very well Not at all well Don't know Total responses : All member practices (40) 71

72 How well, if at all, do you understand what is required of your practice in order to implement the CCG s plans? All member practices 3 8 8% 20% 10 25% 68% (27) Very / Fairly well % (30) Very / Fairly well % 19 Very well Fairly well Not very well Not at all well Don't know Total responses : All member practices (2015: 40); (2014: 42) 72

73 How well, if at all, would you say the CCG and your organisation are working together to develop long-term strategies and plans? All NHS providers 1 13% 2 25% 63% 5 Very well Fairly well Not very well Not at all well Don't know Total responses : All NHS providers (8) 73

74 How well, if at all, would you say the CCG understands the challenges facing your provider organisation? All NHS providers % 13% 63% 5 Very well Fairly well Not very well Not at all well Don't know Total responses : All NHS providers (8) 74

75 To what extent do you agree or disagree that your contracts with the CCG place enough emphasis on delivering positive patient outcomes? All NHS providers % 13% 2 25% 50% 4 Strongly agree Neither agree nor disagree Tend to disagree Strongly disagree Don t know Total responses : All NHS providers (8) 75

76 Domain 3: Summary How much would you say you know about the CCG s plans and priorities? To what extent do you agree or disagree with each of the following statements about the CCG s plans and priorities? A. I have been given the opportunity to influence the CCG s plans and priorities B. When I have commented on the CCG s plans and priorities I feel that my comments have been taken on board C. The CCG has effectively communicated its plans and priorities to me D. The CCG s plans and priorities are the right ones To what extent do you agree or disagree that improving patient outcomes is a core focus for the CCG? How familiar are you, if at all, with the financial position of the CCG? 68% (50) a great deal / a fair amount Base All stakeholders (73) 58% (42) strongly / tend to agree All stakeholders (73) 44% (32) strongly / tend to agree 60% (44) strongly / tend to agree 47% (34) strongly / tend to agree 84% (61) strongly / tend to agree 38% (15) very / fairly familiar I am regularly involved in discussions regarding the management of the CCG s finances 13% (5) strongly / tend to agree To what extent do you agree or disagree that value for money is a key factor in decision making when formulating my CCG s plans and priorities? 75% (30) strongly / tend to agree All stakeholders (73) All stakeholders (73) All stakeholders (73) All stakeholders (73) All member practices (40) All member practices (40) All member practices (40) 76

Enfield CCG. CCG 360 o stakeholder survey 2015 Main report. Version 1 Internal Use Only Version 1 Internal Use Only

Enfield CCG. CCG 360 o stakeholder survey 2015 Main report. Version 1 Internal Use Only Version 1 Internal Use Only CCG 360 o stakeholder survey 2015 Main report Version 1 Internal Use Only 1 Table of contents Slide 3 Background and objectives Slide 4 Methodology and technical details Slide 6 Interpreting the results

More information

Oxfordshire CCG. CCG 360 o stakeholder survey 2015 Main report. Version 1 Internal Use Only Version 1 Internal Use Only

Oxfordshire CCG. CCG 360 o stakeholder survey 2015 Main report. Version 1 Internal Use Only Version 1 Internal Use Only CCG 360 o stakeholder survey 2015 Main report Version 1 Internal Use Only 1 Table of contents Slide 3 Background and objectives Slide 4 Methodology and technical details Slide 6 Interpreting the results

More information

South Devon and Torbay CCG. CCG 360 o stakeholder survey 2015 Main report Version 1 Internal Use Only

South Devon and Torbay CCG. CCG 360 o stakeholder survey 2015 Main report Version 1 Internal Use Only CCG 360 o stakeholder survey 2015 Main report 1 Table of contents Slide 3 Background and objectives Slide 4 Methodology and technical details Slide 6 Interpreting the results Slide 7 Using the results

More information

Portsmouth CCG. CCG 360 o stakeholder survey 2015 Main report. Version 1 Internal Use Only Version 1 Internal Use Only

Portsmouth CCG. CCG 360 o stakeholder survey 2015 Main report. Version 1 Internal Use Only Version 1 Internal Use Only CCG 360 o stakeholder survey 2015 Main report Version 1 Internal Use Only 1 Table of contents Slide 3 Background and objectives Slide 4 Methodology and technical details Slide 6 Interpreting the results

More information

Sutton CCG. CCG 360 o stakeholder survey 2015 Main report. Version 1 Internal Use Only Version 1 Internal Use Only

Sutton CCG. CCG 360 o stakeholder survey 2015 Main report. Version 1 Internal Use Only Version 1 Internal Use Only CCG 360 o stakeholder survey 2015 Main report Version 1 Internal Use Only 1 Table of contents Slide 3 Background and objectives Slide 4 Methodology and technical details Slide 6 Interpreting the results

More information

West Norfolk CCG. CCG 360 o stakeholder survey 2014 Main report. Version 1 Internal Use Only Version 7 Internal Use Only

West Norfolk CCG. CCG 360 o stakeholder survey 2014 Main report. Version 1 Internal Use Only Version 7 Internal Use Only CCG 360 o stakeholder survey 2014 Main report Version 1 Internal Use Only 1 Background and objectives Clinical Commissioning Groups (CCGs) need to have strong relationships with a range of health and care

More information

Eastern Cheshire CCG CCG 360 o Stakeholder Survey

Eastern Cheshire CCG CCG 360 o Stakeholder Survey CCG 360 o Stakeholder Survey 2017-18 Findings 1 Table of contents Slide 3 Summary Slide 6 Introduction Slide 7 Background and objectives Slide 8 Methodology and technical details Slide 10 Interpreting

More information

Kernow CCG CCG 360 o Stakeholder Survey

Kernow CCG CCG 360 o Stakeholder Survey CCG 360 o Stakeholder Survey 2017-18 Findings 1 Table of contents Slide 3 Summary Slide 6 Introduction Slide 7 Background and objectives Slide 8 Methodology and technical details Slide 10 Interpreting

More information

Sutton CCG. CCG 360 o stakeholder survey 2014 Summary report. Version 1 Internal Use Only Version 1 Internal Use Only

Sutton CCG. CCG 360 o stakeholder survey 2014 Summary report. Version 1 Internal Use Only Version 1 Internal Use Only CCG 36 o stakeholder survey 214 Summary report Version 1 Internal Use Only 13-98464-1 Version 1 Internal Use Only 1 Background and objectives Clinical Commissioning Groups (CCGs) need to have strong relationships

More information

Enfield CCG. CCG 360 o stakeholder survey 2014 Summary report. Version 1 Internal Use Only Version 1 Internal Use Only

Enfield CCG. CCG 360 o stakeholder survey 2014 Summary report. Version 1 Internal Use Only Version 1 Internal Use Only CCG 360 o stakeholder survey 2014 Summary report Version 1 Internal Use Only 1 Background and objectives Clinical Commissioning Groups (CCGs) need to have strong relationships with a range of Clinical

More information

Swindon CCG CCG 360 o Stakeholder Survey

Swindon CCG CCG 360 o Stakeholder Survey CCG 360 o Stakeholder Survey 2017-18 Findings 1 Table of contents Slide 3 Slide 6 Slide 7 Slide 8 Slide 10 Slide 11 Slide 13 Slide 36 Slide 40 Slide 43 Slide 46 Slide 58 Slide 65 Summary Introduction Background

More information

Southwark CCG CCG 360 o Stakeholder Survey

Southwark CCG CCG 360 o Stakeholder Survey CCG 360 o Stakeholder Survey 2017-18 Findings 1 Table of contents Slide 3 Summary Slide 6 Introduction Slide 7 Background and objectives Slide 8 Methodology and technical details Slide 10 Interpreting

More information

Rushcliffe CCG CCG 360 o Stakeholder Survey

Rushcliffe CCG CCG 360 o Stakeholder Survey CCG 360 o Stakeholder Survey 207-8 Findings Table of contents Slide 3 Summary Slide 6 Introduction Slide 7 Background and objectives Slide 8 Methodology and technical details Slide 0 Interpreting the results

More information

CCG 360 o Stakeholder Survey

CCG 360 o Stakeholder Survey July 2017 CCG 360 o Stakeholder Survey National report NHS England Publications Gateway Reference: 06878 Ipsos 16-072895-01 Version 1 Internal Use Only MORI This Terms work was and carried Conditions out

More information

Trafford CCG. CCG authorisation 360 o stakeholder survey report. Version 18 Internal Use Only Version 14 Internal Use Only

Trafford CCG. CCG authorisation 360 o stakeholder survey report. Version 18 Internal Use Only Version 14 Internal Use Only Trafford CCG CCG authorisation 360 o stakeholder survey report Version 18 Internal Use Only 1 Background and objectives In April 2012 the NHS Commissioning Board Authority (NHSCBA) published Clinical commissioning

More information

CCG 360 stakeholder survey 2017/18 National report NHS England Publications Gateway Reference: 08192

CCG 360 stakeholder survey 2017/18 National report NHS England Publications Gateway Reference: 08192 CCG 360 stakeholder survey 2017/18 National report NHS England Publications Gateway Reference: 08192 CCG 360 stakeholder survey 2017/18 National report Version 1 PUBLIC 1 CCG 360 stakeholder survey 2017/18

More information

GOVERNING BOARD. 360 Stakeholder Survey Report. Date of Meeting 17 May 2017 Agenda Item No 9. Title

GOVERNING BOARD. 360 Stakeholder Survey Report. Date of Meeting 17 May 2017 Agenda Item No 9. Title GOVERNING BOARD Date of Meeting 17 May 2017 Agenda Item No 9 Title 360 Stakeholder Survey Report Purpose of Paper To inform members of the Governing Board about the feedback NHS Portsmouth CCG received

More information

3. Title NHSE & Ipsos Mori CCG 360 Stakeholder Survey

3. Title NHSE & Ipsos Mori CCG 360 Stakeholder Survey 1. Record Type? 2. Unique Number Reassessment R00423 3. Title NHSE & Ipsos Mori CCG 360 Stakeholder Survey 4. Collection Type National 5. Other Reference 6. Description CCGs need to have strong relationships

More information

CCG 360 o stakeholder survey 2017/18

CCG 360 o stakeholder survey 2017/18 CCG 360 o stakeholder survey 2017/18 Case studies of high performing and improved CCGs 1 Contents 1 Background and key themes 2 3 4 5 6 East and North Hertfordshire CCG: Building on a strong internal foundation

More information

NHS NORTH & WEST READING CCG Latest survey results

NHS NORTH & WEST READING CCG Latest survey results C/16/02/13 NHS NORTH & WEST READING CCG Latest survey results January 2016 publication Version 1 Internal Use Only 1 Contents This slide pack provides results for the following topic areas: Background,

More information

NHS BATH AND NORTH EAST SOMERSET CCG Latest survey results

NHS BATH AND NORTH EAST SOMERSET CCG Latest survey results NHS BATH AND NORTH EAST SOMERSET CCG Latest survey results July 2016 publication Version 1 Public 1 Contents This slide pack provides results for the following topic areas: Background, introduction and

More information

NHS SUTTON CCG Latest survey results

NHS SUTTON CCG Latest survey results NHS SUTTON CCG Latest survey results July 2016 publication Version 1 Public 1 Contents This slide pack provides results for the following topic areas: Background, introduction and guidance.... Slide 3

More information

NHS SOUTH NORFOLK CLINICAL COMMISSIONING GROUP COMMUNICATIONS AND ENGAGEMENT STRATEGY

NHS SOUTH NORFOLK CLINICAL COMMISSIONING GROUP COMMUNICATIONS AND ENGAGEMENT STRATEGY NHS SOUTH NORFOLK CLINICAL COMMISSIONING GROUP COMMUNICATIONS AND ENGAGEMENT STRATEGY 2014-16 Ref Number: Version 3.0 Status FINAL DRAFT Author Oliver Cruickshank Approval body Governing Body Date Approved

More information

CCG Improvement and Assessment Framework 2016/17. Briefing Document

CCG Improvement and Assessment Framework 2016/17. Briefing Document CCG Improvement and Assessment Framework 2016/17 Briefing Document 4 th April 2016 Executive Summary NHS England has launched a new Improvement and Assessment Framework for Clinical Commissioning Groups

More information

Patient and Community Engagement Indicator (Compliance with statutory guidance on patient and public participation in commissioning health and care)

Patient and Community Engagement Indicator (Compliance with statutory guidance on patient and public participation in commissioning health and care) Patient and Community Engagement Indicator (Compliance with statutory guidance on patient and public participation in commissioning health and care) 2018/19 CCG Improvement and Assessment Framework Guidance

More information

City and Hackney CCG Clinical Governance Framework. Approved by the CCG Board November 2014

City and Hackney CCG Clinical Governance Framework. Approved by the CCG Board November 2014 City and Hackney CCG Clinical Governance Framework Approved by the CCG Board November 2014 1 City and Hackney CCG Clinical Governance Framework Clinical Governance is the overarching framework through

More information

Both strategies are available on the CCG s website:

Both strategies are available on the CCG s website: Appendix 3.4 MEETING: Haringey Clinical Commissioning Group Governing Body DATE: Thursday, 25 July 2013 TITLE: Communications and Engagement Strategy: update on progress LEAD DIRECTOR/ MANAGER: Jennie

More information

The NHS England Assurance Framework: national report for consultation Chief Officer, Barnet Clinical Commissioning Group

The NHS England Assurance Framework: national report for consultation Chief Officer, Barnet Clinical Commissioning Group Meeting Health and Well-Being Board Date 27 June 2013 Subject Report of Summary of item and decision being sought The NHS England Assurance Framework: national report for consultation Chief Officer, Barnet

More information

CCGs one year on: member engagement and primary care development. Ruth Robertson Holly Holder Laura Bennett Shilpa Ross Jennifer Gosling

CCGs one year on: member engagement and primary care development. Ruth Robertson Holly Holder Laura Bennett Shilpa Ross Jennifer Gosling CCGs one year on: member engagement and primary care development Ruth Robertson Holly Holder Laura Bennett Shilpa Ross Jennifer Gosling About this research Ongoing study by the Nuffield Trust and The King

More information

Cheshire, Warrington and Wirral Area Team Commissioning for Value Pack

Cheshire, Warrington and Wirral Area Team Commissioning for Value Pack Cheshire, Warrington and Wirral Area Team Commissioning for Value Pack February 2014 NHS England Gateway ref: 00525 1 Contents Context 3 Introduction: The call to action.... 4 The approach Where to look

More information

GOVERNING BODY MEETING in Public 25 April 2018 Agenda Item 3.2

GOVERNING BODY MEETING in Public 25 April 2018 Agenda Item 3.2 GOVERNING BODY MEETING in Public 25 April 2018 Paper Title Paper Author(s) Jerry Hawker Accountable Officer NHS Eastern Cheshire CCG The Future of CCG Commissioning in Cheshire Alison Lee Accountable Officer

More information

SAFEGUARDING ADULTS FRAMEWORK. Prevention and effective responses to neglect, harm and abuse is a basic requirement of modern health care services.

SAFEGUARDING ADULTS FRAMEWORK. Prevention and effective responses to neglect, harm and abuse is a basic requirement of modern health care services. SAFEGUARDING ADULTS FRAMEWORK Introduction Prevention and effective responses to neglect, harm and abuse is a basic requirement of modern health care services. Safeguarding adults involves a range of additional

More information

REPORT ON THE EUROSTAT 2017 USER SATISFACTION SURVEY

REPORT ON THE EUROSTAT 2017 USER SATISFACTION SURVEY EUROPEAN COMMISSION EUROSTAT Directorate A: Cooperation in the European Statistical System; international cooperation; resources Unit A2: Strategy and Planning REPORT ON THE EUROSTAT 2017 USER SATISFACTION

More information

CCG Assurance Framework. England

CCG Assurance Framework. England CCG Assurance Framework England NHS England INFORMATION READER BOX Directorate Medical Operations Patients and Information Nursing Policy Commissioning Development Finance Human Resources Publications

More information

An interpretation of NHS England s Primary Care Co-commissioning: Regional Roadshows questions and answers Rachel Lea, Beds & Herts LMC Ltd

An interpretation of NHS England s Primary Care Co-commissioning: Regional Roadshows questions and answers Rachel Lea, Beds & Herts LMC Ltd An interpretation of NHS England s Primary Care Co-commissioning: Regional Roadshows questions and answers Rachel Lea, Beds & Herts LMC Ltd 2. Joint Commissioning Arrangements 2.1 One option for CCGs is

More information

GPC update on co-commissioning of primary care: Important Guidance for CCG member practices and LMCs

GPC update on co-commissioning of primary care: Important Guidance for CCG member practices and LMCs GPC update on co-commissioning of primary care: Important Guidance for CCG member practices and LMCs This paper is to inform GP practices and LMCs about options for your CCG to take greater commissioning

More information

NHS South Tees Clinical Commissioning Group. Governing Body. Agenda Item:

NHS South Tees Clinical Commissioning Group. Governing Body. Agenda Item: NHS South Tees Clinical Commissioning Group Governing Body Agenda Item: Wednesday, 18 th September 2013 Title Quarter 1 Assurance Report Responsible Officer Amanda Hume Author of the Report Craig Blair

More information

Community Pharmacy Patient Questionnaire Results for Miltons Chemists

Community Pharmacy Patient Questionnaire Results for Miltons Chemists Community Pharmacy Patient Questionnaire Results for Miltons Chemists ST2 8BW Completed for 2016-2017 Patient Satisfaction Surveys processed by www.intellipharm.co.uk Summary of the information recorded

More information

South West Public Engagement Protocol for Wind Energy

South West Public Engagement Protocol for Wind Energy South West Public Engagement Protocol for Wind Energy October 2004 South West Renewable Energy Agency Sterling House, Dix s Field, Exeter, EX1 1QA Tel: 01392 229394 Fax: 01392 229395 Email: admin@regensw.co.uk

More information

A review of the role and costs of clinical commissioning groups

A review of the role and costs of clinical commissioning groups A picture of the National Audit Office logo Report by the Comptroller and Auditor General NHS England A review of the role and costs of clinical commissioning groups HC 1783 SESSION 2017 2019 18 DECEMBER

More information

Personal Medical Services (PMS) Contract Review Update

Personal Medical Services (PMS) Contract Review Update Personal Medical Services (PMS) Contract Review Update 1. Introduction NHS England commenced the Personal Medical Services (PMS) Review process across the North West London (NWL) Collaboration of CCGs

More information

NHS South Kent Coast. Clinical Commissioning Group. Complaints, Comments and Compliments Policy

NHS South Kent Coast. Clinical Commissioning Group. Complaints, Comments and Compliments Policy NHS South Kent Coast Clinical Commissioning Group Complaints, Comments and Compliments Policy Version: Version 1.6 Ratified by: Date ratified: Name of originator/author: Name of responsible committee/individual:

More information

Accountable Officer Report

Accountable Officer Report Accountable Officer Report 1. CCG Annual Report and Annual Public Meeting At its 24 May 2018 meeting, in line with delegated responsibilities, the Audit and Governance Committee approved the CCG s Annual

More information

CCG Organisational Structure

CCG Organisational Structure Harrow CCG Title of Meeting : Harrow CCG Governing Body Agenda Item 2 Paper No 2 Date of meeting: 24 September 2013 Attachment B CCG Organisational Structure Purpose of the report To gain Board sign off

More information

Twenty-Thirty Health care Scenarios - exploring potential changes in health care in England over the next 20 years

Twenty-Thirty Health care Scenarios - exploring potential changes in health care in England over the next 20 years Twenty-Thirty Health care Scenarios - exploring potential changes in health care in England over the next 20 years Chris Evennett & Professor James Barlow The context Demographics On-going financial constraints

More information

Patient involvement and complaints systems

Patient involvement and complaints systems Patient involvement and complaints systems The importance of Clinical Commissioning Groups using complainant feedback to improve the quality of their complaints systems Contents The importance of CCGs

More information

Public consultation on Europeana

Public consultation on Europeana Contribution ID: 941f02ae-8804-42f5-824a-fe9fbe6521fc Date: 08/11/2017 08:35:00 Public consultation on Europeana Fields marked with * are mandatory. Introduction Welcome to the consultation on Europeana.

More information

YouGov Survey Results

YouGov Survey Results YouGov Survey Results Sample Size: 1616 Facebook users Fieldwork: 12th - 13th October 2010 Do you currently, or did you previously have a Facebook page? [Only those who said they have used facebook] I

More information

Policies for the Commissioning of Health and Healthcare

Policies for the Commissioning of Health and Healthcare Policies for the Commissioning of Health and Healthcare Statement of Principles REFERENCE NUMBER Commissioning policies statement of principles VERSION V1.0 APPROVING COMMITTEE & DATE Governing Body 26.5.15

More information

Title: care.data Pathfinder Stage CCG Recruitment and Selection Process

Title: care.data Pathfinder Stage CCG Recruitment and Selection Process Ref: care.data/programme Board/Paper 06 Title: care.data Pathfinder Stage CCG Recruitment and Selection Process Author: David Corbett, Programme Head, Data Delivery Programme Board Sponsor: Eve Roodhouse,

More information

Lambeth Clinical Commissioning Group

Lambeth Clinical Commissioning Group Lambeth Clinical Commissioning Group Constitution V003 18 June 2012 Lambeth Clinical Commissioning Group Introduction [DN: Introductory wording to be provided by CCG] Doc no. CLS/067266.5912242 i Lambeth

More information

Patient Choice and Resource Allocation Policy. NHS South Warwickshire Clinical Commissioning Group (the CCG)

Patient Choice and Resource Allocation Policy. NHS South Warwickshire Clinical Commissioning Group (the CCG) Patient Choice and Resource Allocation Policy (the CCG) Accountable Director: Alison Walshe Director of Quality and Performance Policy Author: Sheila Browning Associate Director Continuing Healthcare Approved

More information

Clinical Commissioning Groups HR Frequently Asked Questions (FAQs)

Clinical Commissioning Groups HR Frequently Asked Questions (FAQs) Clinical Commissioning Groups HR Frequently Asked Questions (FAQs) Additional questions June 2012 Clinical Commissioning Groups HR Frequently Asked Questions (FAQs) Additional questions June 2012 1. The

More information

Clinical Commissioning Groups: Basic decision making around delegation

Clinical Commissioning Groups: Basic decision making around delegation briefing January 2013 Clinical Commissioning Groups: Basic decision making around delegation To delegate, or not to delegate? That is the question. If only it were that simple. The question is not whether

More information

NHS Bedfordshire Clinical Commissioning Group Constitution. December 2012 version 7

NHS Bedfordshire Clinical Commissioning Group Constitution. December 2012 version 7 NHS Bedfordshire Clinical Commissioning Group Constitution December 2012 version 7 NHS Bedfordshire Clinical Commissioning Group Constitution Introduction Bedfordshire Clinical Commissioning Group, as

More information

Herts Valleys Clinical Commissioning Group. Review of NHS Herts Valleys CCG Constitution

Herts Valleys Clinical Commissioning Group. Review of NHS Herts Valleys CCG Constitution Herts Valleys Clinical Commissioning Group Review of NHS Herts Valleys CCG s constitution Agenda Item: 14 REPORT TO: HVCCG Board DATE of MEETING: 30 January 2014 SUBJECT: Review of NHS Herts Valleys CCG

More information

NHS HMR CCG and NHS England Primary Care Joint Commissioning Committee 2015/16

NHS HMR CCG and NHS England Primary Care Joint Commissioning Committee 2015/16 NHS HMR CCG and NHS England Primary Care Joint Commissioning Committee 2015/16 Date of Meeting: 15 September 2015 Agenda Item: 14 Subject: CCG Assurance New Operating Model Reporting Officer: Sandra Croasdale

More information

Merton Clinical Commissioning Group Constitution. [29 May] 2012

Merton Clinical Commissioning Group Constitution. [29 May] 2012 Merton Clinical Commissioning Group Constitution [29 May] 2012 Merton Clinical Commissioning Group Constitution Introduction Dear Members CHAIR S STATEMENT Merton Clinical Commissioning Group has been

More information

NHS England CCG Authorisation

NHS England CCG Authorisation NHS England CCG Authorisation Post Authorisation December 2013 Review Conditions Report CCG name: Vale of York CCG Wave: 3 Regional Operations Director Jon Develing Date report generated: 22/01/2014 Vale

More information

Workforce and Governing Body Members Equality Information (incorporating the WRES progress report) For further information please contact:

Workforce and Governing Body Members Equality Information (incorporating the WRES progress report) For further information please contact: Equality Information Report 2016-17 Appendix 1 Workforce and Governing Body Members Equality Information (incorporating the WRES progress report) For further information please contact: Final draft Emdad

More information

Massachusetts Renewables/ Cape Wind Survey

Massachusetts Renewables/ Cape Wind Survey Massachusetts Renewables/ Cape Wind Survey Prepared for Civil Society Institute (CSI) Prepared by June 7, 2006 Copyright 2006. Opinion Research Corporation. All rights reserved. Table of Contents Page

More information

Appointment of External Auditors

Appointment of External Auditors Appointment of External Auditors This paper is for: Recommendation: Decision The Governing Body is asked to note the report and agree that a specialised Audit Panel be set up for the selection of the CCG

More information

Evidence for Effectiveness

Evidence for Effectiveness Evidence for Effectiveness Developing a standards framework for digital health innovations Digitally empowering people to manage their health and care October 2018 The issue NHS England programmes Apps

More information

NHS Ipswich and East Suffolk CCG

NHS Ipswich and East Suffolk CCG CCG Profile version 0.32 PDF Created: 25/05/2012 NHS Ipswich and East Suffolk CCG Interim CCG code 06L Summary Statistics This CCG has 42 practices¹, based on those with a registered population in April

More information

NHS Islington CCG. Interim CCG code. This CCG has 43 practices¹, based on those with a registered population in April 2011.

NHS Islington CCG. Interim CCG code. This CCG has 43 practices¹, based on those with a registered population in April 2011. CCG Profile version 0.32 PDF Created: 25/05/2012 NHS Islington CCG Interim CCG code 08H Summary Statistics This CCG has 43 practices¹, based on those with a registered population in April 2011. Their total

More information

Preparing the prescription. Julie Barnett Hannah Durrant Emily Rempel

Preparing the prescription. Julie Barnett Hannah Durrant Emily Rempel Preparing the prescription Julie Barnett Hannah Durrant Emily Rempel The tonic effect of fun and play has long been recognized as an antidote to the stresses, worries, labors, and responsibilities of our

More information

Continuing Healthcare Patient Choice and Resource Allocation Policy

Continuing Healthcare Patient Choice and Resource Allocation Policy Continuing Healthcare Patient Choice and Resource Allocation Policy Procedure and Guidance April 2015 Version: 1 Ratified by: Date ratified: Name of originator/author: Name of responsible committee/individual:

More information

The Friends and Family Test score is calculated as outlined in the NHS England guidance issued in Oct-14. The calculation is as follows:

The Friends and Family Test score is calculated as outlined in the NHS England guidance issued in Oct-14. The calculation is as follows: 10 Children s outpatients department - NDDH - Friends and Family Test - Jun-15 to Jul-15 Friends and Family Test question: If your friends and family needed similar care or treatment to you, do you think

More information

2. Why did you apply to the Bristol Home Energy Upgrade project? Please rank in order of importance with 1 being the most important.

2. Why did you apply to the Bristol Home Energy Upgrade project? Please rank in order of importance with 1 being the most important. Introduction To make sure Bristol is best placed to secure funding for projects like this in the future we are undertaking some in depth evaluation of the Bristol Home Energy Upgrade project. We would

More information

Special Eurobarometer 460. Summary. Attitudes towards the impact of digitisation and automation on daily life

Special Eurobarometer 460. Summary. Attitudes towards the impact of digitisation and automation on daily life Summary Attitudes towards the impact of digitisation and automation on Survey requested by the European Commission, Directorate-General for Communications Networks, Content and Technology and co-ordinated

More information

NHS Sutton CCG. Interim CCG code. This CCG has 29 practices¹, based on those with a registered population in April 2011.

NHS Sutton CCG. Interim CCG code. This CCG has 29 practices¹, based on those with a registered population in April 2011. CCG Profile version 0.32 PDF Created: 25/05/2012 NHS Sutton CCG Interim CCG code 08T Summary Statistics This CCG has 29 practices¹, based on those with a registered population in April 2011. Their total

More information

A Short Questionnaire about life in Totnes from Plymouth University Please help!

A Short Questionnaire about life in Totnes from Plymouth University Please help! A Short Questionnaire about life in Totnes from Plymouth University Please help! 1 Questionnaire. INTRODUCTION: Good afternoon/evening. We are doing some research into issues around energy and community

More information

NHS West London (K&C & QPP) CCG

NHS West London (K&C & QPP) CCG CCG Profile version 0.32 PDF Created: 25/05/2012 NHS West London (K&C & QPP) CCG Interim CCG code 08Y Summary Statistics This CCG has 55 practices¹, based on those with a registered population in April

More information

Herefordshire CCG Patient Choice and Resource Allocation Policy

Herefordshire CCG Patient Choice and Resource Allocation Policy Reference number HCCG0004 Last Revised January 2017 Review date February 2018 Category Corporate Governance Contact Lynne Renton Deputy Chief Nurse Who should read this All staff responsible for drawing

More information

Cancer. Overview. average 2 It is also important to remember that this assessment is relative: a CCG might make improvements on all

Cancer. Overview. average 2 It is also important to remember that this assessment is relative: a CCG might make improvements on all Cancer Overview 1. The CCG Improvement and Assessment Framework provides information to health care organisations, professionals and patients about how their local NHS services are performing and is used

More information

March 2018 CCG localities profile for Hertfordshire

March 2018 CCG localities profile for Hertfordshire March 2018 CCG localities profile for Hertfordshire 2017-18 Purpose This report presents key population and health data for the ten NHS Clinical Commissioning Group (CCG) localities in Hertfordshire. It

More information

The risks and opportunities for CCGs when co commissioning primary care: Things to consider when making your decision

The risks and opportunities for CCGs when co commissioning primary care: Things to consider when making your decision The risks and opportunities for CCGs when co commissioning primary care: Things to consider when making your decision 1 st December 2014 Introduction The ability for CCGs to become involved in commissioning

More information

Doing, supporting and using public health research. The Public Health England strategy for research, development and innovation

Doing, supporting and using public health research. The Public Health England strategy for research, development and innovation Doing, supporting and using public health research The Public Health England strategy for research, development and innovation Draft - for consultation only About Public Health England Public Health England

More information

Gender pay gap reporting tight for time

Gender pay gap reporting tight for time People Advisory Services Gender pay gap reporting tight for time March 2018 Contents Introduction 01 Insights into emerging market practice 02 Timing of reporting 02 What do employers tell us about their

More information

PRIMARY CARE CO-COMMISSIONING

PRIMARY CARE CO-COMMISSIONING What is Co-Commissioning? Currently, hospital and community services are commissioned by CCGs, while primary care services are commissioned by NHSEngland, and Social Services by Local Authorities. NHSE

More information

Research Specification: understanding consumer experience of first tier complaints

Research Specification: understanding consumer experience of first tier complaints Research Specification: understanding consumer experience of first tier complaints Purpose To gain an understanding of consumers experience of first-tier complaints handling by approved persons. This includes:

More information

DIGITAL GOVERNMENT TRANSFORMATION

DIGITAL GOVERNMENT TRANSFORMATION DIGITAL GOVERNMENT TRANSFORMATION Region Survey Data Analysis Public Sector Research Group October 2015 OVERVIEW NORDIC COUNTRIES Insights Top Digital driver Citizen demands Top 3 barriers 1. Security

More information

Chapter 6: Finding and Working with Professionals

Chapter 6: Finding and Working with Professionals Chapter 6: Finding and Working with Professionals Christopher D. Clark, Associate Professor, Department of Agricultural Economics Jane Howell Starnes, Research Associate, Department of Agricultural Economics

More information

SHTG primary submission process

SHTG primary submission process Meeting date: 24 April 2014 Agenda item: 8 Paper number: SHTG 14-16 Title: Purpose: SHTG primary submission process FOR INFORMATION Background The purpose of this paper is to update SHTG members on developments

More information

Full file at

Full file at Chapter 2 Data Collection 2.1 Observation single data point. Variable characteristic about an individual. 2.2 Answers will vary. 2.3 a. categorical b. categorical c. discrete numerical d. continuous numerical

More information

Innovation & health connected. Business plan summary

Innovation & health connected. Business plan summary Innovation & health connected Business plan summary 2017-18 CONTENTS Contents Introduction What do we do? Our five goals Goal 1: Transformation through innovation Goal 2: Economic growth Goal 3: Adoption

More information

CCG Assurance and the Balanced Scorecard Balanced Scorecard An overview of the tool, and its role in CCG assurance. Khadir Meer Richard Wells

CCG Assurance and the Balanced Scorecard Balanced Scorecard An overview of the tool, and its role in CCG assurance. Khadir Meer Richard Wells CCG Assurance and the Balanced Scorecard Balanced Scorecard An overview of the tool, and its role in CCG assurance Khadir Meer Richard Wells July 2013 Contents 1. Background: development of the Balanced

More information

ABHI Response to the Kennedy short study on Valuing Innovation

ABHI Response to the Kennedy short study on Valuing Innovation ABHI Response to the Kennedy short study on Valuing Innovation Introduction 1. The Association of British Healthcare Industries (ABHI) is the industry association for the UK medical technology sector.

More information

NHS Vale of York CCG TURNAROUND ACTION PLAN

NHS Vale of York CCG TURNAROUND ACTION PLAN NHS Vale of York CCG TURNAROUND ACTION PLAN Ref. Area Action Priority By When Progress Responsible Status 01. Underlying Financial TP Position The material underlying deficit position highlights the unsustainable

More information

Project Status Update

Project Status Update Project Status Update Reporting cycle: 1 October 2016 to 30 June 2017 (Year 1) Date: 13 July 2017 Designated Charity: Funded initiative: Snapshot overview: headspace National Youth Mental Health Foundation

More information

Digital Transformation Delivering Business Outcomes

Digital Transformation Delivering Business Outcomes Global Digital Transformation Survey Report AUSTRALIA Digital Transformation Delivering Business Outcomes 2 Contents Introduction: Australia... 3 Key findings. 4 What is the focus of digital transformation?.

More information

12. Guide to interviews

12. Guide to interviews 12. Guide to interviews Taking the fear out of interviews Few people enjoy them, but an interview should really be a conversation between equals where a discussion takes place. You may feel as though you

More information

Introduction to Foresight

Introduction to Foresight Introduction to Foresight Prepared for the project INNOVATIVE FORESIGHT PLANNING FOR BUSINESS DEVELOPMENT INTERREG IVb North Sea Programme By NIBR - Norwegian Institute for Urban and Regional Research

More information

Subjective Evaluation Survey

Subjective Evaluation Survey Subjective Evaluation Survey Please answer the following set of questions for each negotiation counterpart. Comment boxes are available for each question to provide additional feedback. 1. Your first name

More information

1 Pay Gap Report 2018

1 Pay Gap Report 2018 Pay Gap Report 2018 1 Pay Gap Report 2018 Introduction We are operating in an increasingly fast-paced and constantly evolving sector, where the ongoing success of our business depends on our ability to

More information

Let's Celebrate. You Have Finished the Seasons for Growth. Program. Post Group - Survey Levels 1-2-3

Let's Celebrate. You Have Finished the Seasons for Growth. Program. Post Group - Survey Levels 1-2-3 COMPANION TO COMPLETE COMPANION ID # PARTICIPANT ID # Let's Celebrate You Have Finished the Seasons for Growth Program Post Group - Survey Levels 1-2-3 (for completion by the child or young person at the

More information

CCG Procurement Plan

CCG Procurement Plan CCG Procurement Plan 2014-15 Governing Body meeting F 1 May 2014 Author(s)/Presenter and title Sponsor Key messages Ian J Atkinson, Head of Contracting Julia Newton, Director of Finance Julia Newton, Director

More information

The Gibraltar Financial Services Commission. Experienced Investor Fund Directors Thematic Review Outcomes

The Gibraltar Financial Services Commission. Experienced Investor Fund Directors Thematic Review Outcomes The Experienced Investor Fund Directors Published: January 2017 Table of Contents Pages Foreword 3 Chapter 1 Background 4 Chapter 2 Summary of Findings 5-6 Chapter 3 Future Plans 7-8 Appendix EIF Director

More information

REPORT TO MERTON CLINICAL COMMISSIONING GROUP GOVERNING BODY

REPORT TO MERTON CLINICAL COMMISSIONING GROUP GOVERNING BODY REPORT TO MERTON CLINICAL COMMISSIONING GROUP GOVERNING BODY Date of Meeting: 20 November 2014 Agenda No: 5.1 Attachment: 05 Title of Document: Purpose of Report: End of Year Report 2013-14 : Complaints

More information

Convergence and Differentiation within the Framework of European Scientific and Technical Cooperation on HTA

Convergence and Differentiation within the Framework of European Scientific and Technical Cooperation on HTA EUnetHTA European network for Health Technology Assessment Convergence and Differentiation within the Framework of European Scientific and Technical Cooperation on HTA University of Tokyo, October 24,

More information