Innovating Innovation: Breakthrough Employee Engagement & Suggestion Scheme Solutions
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1 Innovating Innovation: Breakthrough Employee Engagement & Suggestion Scheme Solutions Darrell Mann 11 May 2017 Ideas Arabia 12th International Conference
2 Innovating Innovation: Breakthrough Employee Engagement & Suggestion Scheme Solutions Introduction What s The Problem? Why Does The Problem Exist? Bad Solutions Good Solutions It Depends Which Solutions Work In Which Situations Final Thoughts
3 What s The Problem? Innovating Innovation 11 May 2017
4
5 Innovation? US Patent 3,216,423 98% of attempted innovations fail
6 Where Change Failures Happen Service Sector Wrong Problem Wrong Coordination Wrong Logistics Wrong Solution Wrong Channel
7 Gallup Management Journal Towers Perin
8 What Do Employees Think About Suggestion Schemes?
9 The Typical Suggestion Scheme Number Of Ideas Time 2weeks 12weeks
10 The Gartner Hype Cycle
11 The Typical Suggestion Scheme Number Of Ideas Time 2weeks 12weeks
12 Why? Innovating Innovation 11 May 2017
13 Top 4 Good Reasons 1) Approval Bureaucracy 2) Paying For What People Would Do Anyway 3) No Resources To Implement 4) Suggestions Turn Into Complaints
14 #1 How do you think the job is going? Are there any things we should look to improve? Err. Yes. It s all good. I enjoy it here. not that I m ever allowed to take any initiative and get on with things.
15 What is PanSensic? State-of-the-art Social Listening 1 6 PanSensic is Systematic Innovation s proprietary Big Data Analytics technology. It uses smart lenses to read between the lines of discourse to identify clues, decode weak signals and frustrations, locate insights, and improve understanding of what consumers mean, not just what they say. PanSensic is grounded in 15+ years of academic research around human thinking styles and emotional drivers. It applies a contextual understanding of how consumers use specific words and metaphor phrases, to arrive at an unparalleled comprehension of meaning. PanSensic is helping marketers and system change agents to identify opportunities, recognise tensions, and improve communications.
16 You Only Know If You re Being Told The TRUTH If You Know Where You Are On The 4G Map» Empathic GUESS GIFT» Antagonistic GUARD GAME» Reactive» Proactive
17 Optimization & Innovation GUESS GIFT yes, you looked lovely in that outfit, it made you look five years younger
18 Optimization & Innovation GUESS GAME It was the worst film I ve ever seen, we walked out half way through and asked for our money back. Then the cinema manager was really rude to us. We will never be going back
19 Optimization & Innovation GUESS I thought Defoe played well, did you? No, you re right, he wasn t so good in the second half. Sterling should have been man-of-the-match. Or Lallana. Maybe Alli.
20 Optimization & Innovation GUARD I thought Defoe played well, did you? No, you re right, he wasn t so good in the second half. Sterling should have been man-of-the-match. Or Lallana. Maybe Alli.
21 Universal Intangibles: Meaning Competence Autonomy Belonging
22 Successful Change Rule #1 Autonomy Belonging Competence A, B, C must all be perceived to be better
23 Optimization #2 The Journey & Innovation INNOVA INNOVATION ATION
24 Optimization #2 The Journey & Innovation - Example INNOVA INNOVATION ATION
25 Optimization #2 The Journey & Innovation Measures Of Performance We Wish To Improve
26 Optimization #2 The Journey & Innovation Measures Of Performance We Wish To Improve once we get going, it s easy
27 Optimization #2 The Journey & Innovation Measures Of Performance We Wish To Improve but as time goes on, life gets more difficult. once we get going, it s easy
28 Optimization #2 The Journey & Innovation Measures Of Performance We Wish To Improve because something comes along and stops us. but as time goes on, life gets more difficult. once we get going, it s easy
29 Optimization #2 The Journey & Innovation measures of performance we wish to improve until someone innovates
30 Optimization No-One Likes & Bad Innovation News maybe things will get even worse
31 Bad Solutions Innovating Innovation 11 May 2017
32 Let s make it into a fun competition
33 Let s get everyone involved
34 Let s put up helpful signs that sound good, but actually make matters worse
35 Good Solutions Innovating Innovation 11 May 2017
36 Dumb Things We Do Around Here Film It, Fix It
37
38
39 Frustration Is The Mother Of Innovation
40 India Driver Emotions
41 India Driver Frustrations under-served Intangible Needs over-served over-served Tangible Needs under-served
42 India Driver Frustrations Road-Rage Congestion Intangible Needs under-served Communication systems Road safety education Traffic offence corruption Licensing procedure Purchase process Road quality convenience entertainment Road Deaths pricing Fuel efficiency performance safety Black market licenses flexibility comfort reliability Brand image servicing resale over-served over-served Tangible Needs under-served
43 SENSE OF PROGRESS
44 It Depends Innovating Innovation 11 May 2017
45 Innovation Capability Maturity Model Innovation Capability Maturity Model: An Introduction Darrell Mann
46 Innovation Capability Maturity Model Innovation strategy depends on the capabilities of the organisation SEEDING CHAMPIONING MANAGING STRATEGISING VENTURING SEEDING CHAMPIONING MANAGING STRATEGISING VENTURING
47 The Steve Jobs Effect/ insanely great Beat Sony /Institutionalised Innovation Tools 40% product turn every 3 years Skunkworks 50% of innovations from the consumer Average 40 suggestions/employee/yr 90+% implementation rate Employees spend 30% of time on non Google Self-organising teams
48 Look Beneath The Noise. SEEDING CHAMPIONING MANAGING STRATEGISING VENTURING
49 Suggestion Schemes? ICMM Level 1 Level 2 Level 3 Level 4 Level 5 SEEDING CHAMPIONING MANAGING STRATEGISING VENTURING Employee Involvement (%)
50 Suggestion Schemes? SEEDING CHAMPIONING MANAGING STRATEGISING VENTURING Employee Involvement (%)
51 Final Thoughts
52 Critical Mass..At The Critical Point
53 Common Enemy Beat Sony Innovating Innovation 11 May 2017
54 Thanks. Questions?
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ISAAC Conference 2016 Our conference rules It is also called the Conference Code of Conduct Easy English 2 The ISAAC conference is for everyone. We want everyone to listen and share ideas be fair to each