How user feedback and requirements drive service evolution?

Transcription

1 How user feedback and requirements drive service evolution? T. Popp, F. Schnell, J. Meyer-Arnek / DLR L. Tarrason / NILU E. Wey, M. Marchand, C. Thomas / TSV A. Stidworthy / CERC on behalf of CAMS-94, ECMWF and CAMS contractors

2 User involvement in defining CAMS scope > 10 years experience (GEMS, PROMOTE, MACC/-II/-III) Forum 2008 Forum 2011 Strategy S-E impact Experts Users

3 CAMS user i nteraction activity Personal contact Helpdesk User Workshops User Requirements Database User Requirements Analysis Service Evolution

4 CAMS- 94 User Interaction specific team CAMS user interaction team: Leonor Tarrason, Etienne Wey, Mathilde Marchand, Claire Thomas, Amy Stidworthy, Franziska Schnell, Julian Meyer- Arnek, Thomas Popp in close interaction with ECWMF and CAMS contractors

5 Systematic analysis of user requirements Store requirements in a database Assess feasibility with CAMS service provider Effort classes minor (few days), small (1 month), medium (few months), large (full study ~1 year), very large (full project ~several years) Impact classes high + wide (large number of users), high + specific (high power user), medium (several users), little (single occasional user) Potential implementation CAMS evolution, H2020 project, Sentinel requirement Trace analysis and implementation status -> influence service evolution strategy

6 CAMS user requirements in the database 160 requirements from MACC, MACC-II, MACC-III Defining service scope Initial user interaction loops during service demonstration 68 URs Collected since June 2016 from: CAMS assembly 2016 User Workshops (Offenbach Nov 2016, Riga Oct 2016) Policy User Workshop (Brussels Nov 2016) Interaction with CAMS contractors Copernicus User Support JIRA Service Desk

7 I nnovation potential Description Deviation Sentinel Requirement Classification Lightning effects on ozone need to be estimated. A proper analysis of uncertainty contributions shall be provided. studies shall be conducted to understand the reasons for differences between forecasting models / uncertainties of the ensemble forecasts global (and regional) AQ forecasts shall be improved to predict extremely high pollution levels conduct sensitivity studies to identify contributions to uncertainties better understand reasons for differences between models improved modeling capability for high pollution Out of scope for CAMS Out of scope for CAMS Out of scope for CAMS Out of scope for CAMS comment to classification Action Potential Impact if implemented needs specific reasearch tasks to develop a product requires large studies for different products needs dedicated project Consider for external (H2020 et al.) Consider for external (H2020 et al.) Consider for external (H2020 et al.) Consider for external (H2020 et al.) medium impact (several users making a similar request) medium impact (several users making a similar request) medium impact (several users making a similar request) Estimated Class of Effort needed very large (full project needed ~several years of work) very large (full project needed ~several years of work) very large (full project needed ~several years of work) comment Status MACC III: Needs further investigation Status MACC III: Under investigation; Very challenging

8 User feedback impact on service evolution Continuous service improvements for downstream services Increased resolution of global, fire datasets Increased area and forecast length of the regional ensemble Increased ensemble output: species, vertical layers Dedicated regional + policy support website Continuous improvements of documentation and data access Online, extended, operational information inter-operable web services Service desk / knwoledgebase New products in CAMS Seamless transition between MACC-III and operational phase (CAMS) Interim assessment reports to meet reporting obligation schedules Explore deposition product capabilities for soiling

9 Requirementswith high potential impact Description Keywords Origin Workshop/Presentation Several years of forecast data to calculate model output statistics air quality forecasts, model output statistics Person jira CUS-1322 Provide European ensemble for urban background / at higher resolution European ensemble urban scale several user workshops Offenbach, Brussels European assessments for one year with emission scenarios for European assessments scenarios for Person solar forecasts irradiation, forecast other CAMS user workshop Offenbach 22/11/2016 Several requests from users to Transvalor and DLR in the scope of the day to day business (meetings, phone, e- mail) All-Europe multi-annual air quality reanalysis for epidemiology multi-annual, air quality, reanalysis Person EU ELAPSE project

10 User workshops Co-organized with national user community Focus on their specific needs Stimulate exchange between users 2 dedicated per annum, 1 at annual assembly 2016 user workshops:ffenba Riga (18 October), Och (22 November) Athens (assembly user day 15 June), Brussels (DG-ENV, 28 November, policy focus) 2017 user workshops Warsaw (17 May, Polish community) Utrecht (13 June, Dutch and Belgian communities) Madrid (TBD in autumn, industries focus) XXX (TBD in autumn, with EEA + EIONET, policy focus)

11 Conclusion You are most welcome to contact us with your needs and feedback ECMWF staff CAMS helpdesk CAMS-94 and partners) your CAMS contractor at user workshops / user days Utrecht, 13 June 2017 Madrid, autumn 2017 Kopenhagen (policy), autumn 2017 TODAY