User involvement in the development of welfare technology Mötesplats välfärdsteknologi och e-hälsa Niina Holappa, Prizztech Ltd

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1 User involvement in the development of welfare technology Mötesplats välfärdsteknologi och e-hälsa Niina Holappa, Prizztech Ltd

2 Purpose of the HYVÄKSI project The purpose of the HYVÄKSI project is to enhance the quality of life of citizens in the Satakunta region by developing user-driven and customer-friendly welfare technology aiming at well-being enhancement. Welfare technology products and services are tested in real-life contexts in collaboration with users, welfare technology companies as well as public, private and third sector organizations operating in the social and health care sector. The project is implemented by Satakunta University of Applied Sciences and Prizztech Ltd during November 1, May 31, The project is funded by the Regional Council of Satakunta (ERDF), SAMK and municipalities of the Pori region (Pori, Ulvila, Harjavalta, Kokemäki, Merikarvia and Pomarkku).

3 Target groups In this project, the main target groups for welfare technology are: people with special needs, such as older adults, people with cognitive, physical or mental impairments or limitations, their relatives, health care professionals. Welfare technology solutions can focus on: enhancing physical, cognitive and social abilities of the users, as well as facilitating nursing practice of health care providers. The welfare technology products can be prototypes or already on the market.

4 Living Lab method Living Lab emphasizes real-life user participation in product development. During testing processes, welfare technology suppliers receive valuable feedback, expertise and concrete development ideas from users and health care professionals to support their product development. At the same time, the organizations operating in the social and health care sector receive experiences of the latest technology to support, for example, procurement decisions. Living Lab increases the users possibilities to have an impact on technology products and services designed for them (users as developers).

5 Living Lab method User feedback regarding usability, reliability, and user-friendliness has been collected in group situations by interviews and conversations and by using structured questionnaires. Living Lab provides a cost-efficient model to develop and launch new products quickly on the market. The co-operation is an opportunity to prove the suitability of the product for the test environment. With the help of Living Lab tests, technology products or services can also be easily adapted to new target groups.

6 Technology knowledge transfer Continuos dialog of users and developers Productisation HYVÄKSI Action Model for Developing User-driven Well-being Enhancing Technology Need Identification Technology research Connecting actors Technology demostrations - design, implementation and presentations Living Lab tests - Planning and preparation Technology tests in customer environments - user experiences - developer experiences Living Lab tests in customer environments -user experiences and feedback Pilot application development based on tests and user experiences Further development actions based on tests and user experiences Reporting - user perspective and developer perspective Communication and dissemination of results

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8 First Link Ltd, NetSpot Smart Hub for ipads The tabletkiosk has been used to support the abilities of mentally disabled people (originally designed for libraries and hospitals). NetSpot tabletkiosk creates a wireless network around itself, charges the tablets and wipes all personal data from the tablets when those are returned to the kiosk. The tablets included math and problem solving games, drawing solutions, local news, music from Youtube, virtual trips. The use of tablets enabled learning of new skills, supported concentration, increased activity, motivation and self-confidence. For personnel, the use of tablets created new ideas and approaches for work.

9 Sportevo Ltd, Seniors service Seniors service includes videos that are targeted to elderly people living in service homes. The idea is to provide physical activities for the elderly, support their physical condition and also to provide an easy way for staff to organize exercises for the elderly. We noticed that the exercises enhanced physical abilities, eased the pain, increased wellbeing and decreased aggressive behaviour, increased social interaction between clients, and created positive feelings and a joy of success.

10 HYVÄKSI Presentation Video

11 Stella Kotipalvelut Ltd, Locating bracelet The purpose is to increase safety and support the independency and independent performance of elderly people, especially those who have memory disorders. With the help of the bracelet, it is possible to alarm help and call. The person can also be located, if necessary. The service was also tested to support mentally disabled people and as a safety equipment for personnel when they were working with clients with aggressive behavior. The service increased the sense of safety, independency, courage and activity of the clients.

12 VideoVisit Ltd, Teleconsultation and Online Doctor Appointments VideoVisit platform is designed for doctors daily use on online video-based doctor consultations. With the help of the video connection, nurses were able to contact the doctor and provide immediate help for the clients regardless of the distance. Video calls were used to evaluate shortness of breath, wounds, bruises, infections, physical condition and decline of general state. According to the personnel, the use of a video connection made it possible to offer help more quickly and in many cases it even replaced the patients visits to the hospital.

13 Meditas Ltd, Zora robot The pilot was implemented in the children s unit when the children were waiting for their turn to the MRI scans. Zora played games, told stories, asked questions, played music and danced with the children. The idea was to find out whether Zora could ease the nervousness and fear in children. It was noticed that the robot brought lot of joy to children during an exciting day. The robot wasn t able to draw the attention when the children saw the needle was placed to set the cannulation. The parents reported that Zora s visit made their customer experience more pleasant. The nurses thought that the robot could be used in several situations supporting children by giving information and advices for them. Zora also participated on a dental care day organized by the City of Pori and gave information for children on dental care. The personnel reported that the children paid more attention on the information given by Zora than the healthcare professionals. Zora in the Satakunta Central Hospital

14 Meditas Ltd, MOTO Tiles The interactive tiles are a tool for physical play and exercise. Each tile has a pressure-sensitive area in the middle and 8 lights that can light up in all the colours of the rainbow. The service includes 14 games. MOTO Tiles have been developed for promoting users balance, strength, reaction time, agility, cognitive function and memory. Moto Tiles were tested with elderly who are living in intensified sheltered housing as well as those who still live at home. The elderly people reported that playful elements inspired for more physical activity. The group exercises increased social interaction and the clients had fun together. Some of the clients even forgot their pains during the exercises. Based on the personnel s experiences, the performance and reaction time of the clients was developing quickly. MOTO Tiles video clip

15 Onerva Hoivaviestintä Ltd, Onerva care Onerva is a communication, co-operation and sharing platform for elder care. With it, different stakeholders (nurses and care providers, customers, family members, volunteers and the 3rd sector) can communicate in real time, find and offer care and wellbeing services, and cooperate with each other. It brings transparency to the care process and also engages family members to participate. In our pilot, Onerva increased the communication between personnel and relatives of clients. For the care personnel, it created possibilities to inform about positive, every day things related to clients. The use of Onerva also decreased relatives worries related to the elderly.

16 Peili Vision Ltd, neurological rehabilitation in virtual reality The patients perform tasks in virtual reality (wearing VR glasses) and the therapists can observe performance of the task on a tablet. Tasks can be modified to meet the individual needs of clients. Service includes memory games, concentration exercises, finding objects, shooting targets etc. The solution gives direct analytics of the patient's progress. The service was tested with clients who had had a stroke. The clients had difficulties producing speech as well as in finding and understanding words. At first, the clients needed extra clues for performing the exercises. As time passed, the results got better. The statistics also motivated the clients, if they felt that the rehabilitation was not progressing. Presentation video

17 Haltija Group Ltd, Interactive Floor Projection Interactive floor is a system that responds to movement creating dynamic images on any surface. Interactive floor includes over 250 activities for activation, relaxation and calming. It enables development of social skills, communication and concentration. It can be used for training motor skills, taking turns, naming objects, etc. The interactive floor was used for learning coordination, concentration and Finnish language as well as working in groups. Autistic clients concentrated on the music and moving objects. Some of the clients were able to calm down with the help of activities. Making exercises even changed clients mood more positive. Interactive Floor Projection pilot

18 User Involvement Benefits The Living Lab approach is an effective and agile way to discover and demonstrate the strengths and weaknesses of technology from the users points of view. Early involvement of end-users in productisation processes is an outstanding way to save resources. There is a huge interest and willingness to deploy modern technologies in care services in Finland. The Living Lab is also a good approach to increase endusers knowledge of technology and its use, but also a useful innovation platform for ideation on how the care and technology services could be integrated. The Living Lab Model developed by Prizztech Ltd was nominated as a finalist in the EU s RegioStars Competition 2013 in the category of Social innovation. The description of our Living Lab model was also published on the OECD s website that introduces examples of public sector s innovation activities The Observatory of Public Sector Innovation (OPSI) in 2014.

19 Thank you! Prizztech Ltd Project Manager Niina Holappa