Outdoor Modem Installation Guide

Transcription

1 Outdoor Modem Installation Guide Signal Tower Outdoor Modem

2 Welcome Welcome to Rogers Yahoo! Hi-Speed Internet You're about to experience High Speed Internet access in areas where fast Internet services are not traditionally available. By installing the outdoor modem on the exterior of your building, you'll be able to connect to the nearest service tower wirelessly and enjoy the Internet the way it was meant to be - Fast! Using this Guide This Installation Guide is designed to help you install the Rogers Outdoor Modem, also known as an OSU, with simple, step-by-step instructions. Be sure to read through all of the instructions before you begin to ensure you are comfortable with the process and have the proper tools on hand. The instructions in this guide have been laid out in a logical sequence to allow you to verify service availability first before any drilling or physical mounting takes place. Please take the time to read this Installation Guide in full before you begin. Chapter 1 Get ready This chapter provides an overview of everything you ll need to do to install the Outdoor Modem. As well, it lists the items included with the kit and anything else that you'll need to provide to complete a successful installation. Chapter 2 Where should I install the Outdoor Modem? This will help you find the strongest signal outside your building. You will also learn how to connect the modem to your computer and determine the best location to install the Outdoor Modem. Chapter 3 How should I install the Outdoor Modem? This chapter provides detailed instructions on how to install the Outdoor Modem on the exterior of your building, or on a pole, and connect the modem to your computer. Chapter 4 How do I ensure the best possible reception? This chapter shows you how to get the best signal with your Outdoor Modem. Chapter 5 How do I get on the Web? This chapter will show you how to get online and activate your account. Chapter 6 Troubleshooting and Frequently Asked Questions This chapter will show you how to troubleshoot potential connection problems and provides answers to frequently asked questions. Rogers Yahoo! Hi-Speed Internet Outdoor Modem Installation Guide Disclaimer This Installation Guide was designed to help you use and troubleshoot the Rogers Yahoo! Hi-Speed Internet services. We have made a sincere effort to ensure the accuracy of the material provided herein; however, you acknowledge and agree that neither Rogers nor Yahoo! is liable or responsible to you or any third party for the Installation Guide, or your use of the Installation Guide. Neither Rogers nor Yahoo! accepts liability for or makes any representations, warranties or conditions regarding the Installation Guide, including, without limitation, the Installation Guide s accuracy, suitability for a particular purpose, merchantable quality, or otherwise. You bear the entire risk and cost associated with the use of the Installation Guide. No security program is 100% effective; not all viruses and spyware can be detected and/or removed. Please remember there are risks associated with activities such as downloading and sending attachments through , using external computer disks and drives and installing programs from questionable sources on your computer. Neither Rogers nor Yahoo! and their licensors are responsible for your decision to undertake these activities. If you have any comments or suggestions concerning this manual, please them to internetsupport@rci.rogers.com Copyright and Trademark Notices The software, computer and product names mentioned in this User Guide are manufacturer and publisher trademarks and are used only for the purpose of identification by Rogers Cable Communications Inc. and Yahoo! Inc. All rights reserved. This Installation Guide may not in whole or in part be copied, reproduced, or reduced to any electronic medium or machine-readable form without prior consent in writing from Rogers Cable Communications Inc. Trademarks of Rogers Communications Inc. used under license. YAHOO! is a registered trademark of Yahoo! Inc., used under license. All other trademarks are the property of their respective owners. This Class C digital apparatus complies with Canadian ICES-003. Page 2

3 Table of Contents Table of Contents Welcome to the Rogers Yahoo! Hi-Speed Service - Outdoor Modem Using this Guide Chapter 1 Get ready The Installation Process Materials we provide Materials that you will need to provide Chapter 2 - Where do I install the Outdoor Modem? Connect your modem to an external power outlet Find the strongest signal Chapter 3 How should I install the Outdoor Modem? Drill the hole for the Outdoor Ethernet cable Install the Outdoor Modem Mounting Bracket on a wall Install the Outdoor Modem Mounting Bracket on a pole Attach the Outdoor Modem to the Mounting Bracket Grounding Appendix Chapter 4 How do I ensure the best possible reception? Fine tune the signal strength Finalize the installation Chapter 5 How do I get on the Web? Create your account/activate your modem Setting up your computer to access the Internet Register your account and create your rogers.com account Chapter 6 - Troubleshooting and Frequently Asked Questions Troubleshooting Frequently Asked Questions Page 3

4 The Installation Process Chapter 1: Get ready The person who installs your Rogers Outdoor Modem should understand the construction of your building including the location of studs, electrical wiring and water pipes in order to safely drill a hole to route the connection cable outside. To install the Outdoor Modem, you will need to: Have all the required materials on hand Dedicate one to two hours to complete the installation process Drill a 1 /2 hole through an exterior wall Run a cable through the 1 /2 hole to the Outdoor Modem Connect an Ethernet cable to an Ethernet port on your PC Drill four 1 /4 holes into an exterior wall (wall mount only) Mount the modem above eye-level on the exterior wall or a pole Connect ground wire from the Outdoor Modem to an external ground point Seal the 1 /2 hole in your exterior wall Note: Before purchasing any tools or equipment or drilling through your walls, ensure that your modem has a strong signal by following the steps in Chapter 2. At the end of the installation, your Outdoor Modem should look like this if it is wall mounted. Outdoor Modem Your computer Outdoor Ethernet cable Power Supply Computer Ethernet cable Ground Wire Page 4

5 Chapter 1: Get ready Although Rogers provides most of the materials that you'll need to install your Outdoor Modem, there are other tools and materials that you'll need to have on hand which are listed on the next page. Materials we provide In the Rogers Outdoor Modem Installation Kit, you will find the following: This Installation Guide (1) (not shown) A) ¼ -20 x 5 /8 Hex bolts (4) Silicone grease packet (1) (not shown) B) 5 /16 x 1 1 /2 Hex bolts (2) Outdoor Modem (1) C) 5 /16 Hex bolts x 3.00 (2) Mounting Bracket (2) D) ¼ x 2 Lag bolts (4) Bracket Arm (1) E) 5 /16 Hex nuts, nyloc, medium (2) Pole Clamp (1) F) 5 /16 Flat washers, large (4) Ground Lug and Lug hex bolt (1) G) 5 /16 Split lock washers, large (2) Power Supply (1) H) ¼ Flat washers (5) Power Cord (1) I) External tooth lock washers (3) Outdoor Ethernet cable 100 (1) J) ¼ Split lock washers (5) Computer Ethernet cable 6 (1) If any of the items are missing or damaged, return to the point of purchase and they will arrange for you to receive replacement materials. Outdoor Modem 2 x Wall/Pole Mounting Brackets Bracket Arm Pole Clamp Ground Lug and Lug Hex Bolt Power Supply Power Cord 100 Outdoor Ethernet and 6 Computer Ethernet cables (A) (E) (F) (G) (B) (C) (D) (H) (I) (J) Hex Bolts 4 x 2 Lag Bolts Nyloc Hex Nuts and Washers Page 5

6 Chapter 1: Get ready Materials that you will need to provide Each installation will be slightly different as no two buildings are alike. As such, you will have to supply some materials specific to your building. Once you have verified that your modem can receive a strong signal, make sure you have everything listed below that is required for your installation before you begin. You will need to provide the following: Required Computer with Windows 98 (minimum) or System 8.5 (minimum) and an Ethernet port Power Extension Cord Drill powerful enough to drill through the exterior of your building 1 /2 drill bit long enough and capable of drilling through your building's exterior wall materials (Aluminum, Vinyl, Masonry etc) Drill bit capable of drilling through your building's exterior wall (Aluminum, Vinyl, Masonry) to create Mounting Bracket bolt holes Wrench or socket driver to tighten 1 /2, 5 /8, or 3 /4 hex head bolts on your modem to secure it to the Mounting Bracket Grounding Kit or a 14 AWG ground wire to ground your Outdoor Modem Silicon/acrylic caulking compound and applicator gun External clips to fasten cabling along your building s exterior wall (Aluminum, Vinyl, Masonry) Optional If the modem is to be pole mounted, the pole must be no greater than 8cm or 3 1 /8 inches in diameter Screw anchors appropriate to your building s exterior siding (Aluminum, Vinyl, Masonry) Plastic wall plate and screws to cover the hole inside the building Screw driver to fasten the plastic wall plate Ladder Note: If you do not feel comfortable with the modem installation requirements, you may wish to enlist the help of someone knowledgeable in the installation of similar equipment (satellite dishes, electrical appliances, etc). If you do use a third party installer, be sure to provide these instructions to him and have him fully review all of the steps before proceeding. Once you have verified that you have access to all of the materials listed, please go to Chapter 2 and follow the instructions to determine if your modem can receive a strong signal. Page 6

7 Chapter 2: Where should I install the Outdoor Modem? This section will help you decide where to install the Outdoor Modem in order to get the best signal strength. What You Will Have To Do What You Will Need Connect the modem to an external power outlet Scan for a strong signal Determine the best place to vertically mount your Outdoor Modem Provided: Power Supply Power Cord Outdoor Ethernet cable to connect the modem to the Power Supply Outdoor Modem Computer Ethernet cable to connect the Power Supply to the computer Not provided: Computer with an Ethernet port Available external power outlet Power Extension cord Optional: Ladder Pole Remember, at this point you are only checking for a signal. You will not permanently install the outdoor modem, or purchase any equipment, until after you have verified your signal strength. Page 7

8 Chapter 2: Where should I install the Outdoor Modem? Connect your modem to an external power outlet In order to detect a signal you will need to connect your Outdoor Modem to an external power outlet using the Outdoor Ethernet cable. To connect the Outdoor Ethernet cable to an external power outlet: 1. Write down the modem s serial number in the space provided below. It is located on a silver sticker, on the back of your Outdoor Modem. You'll need the serial number to activate your Outdoor Modem later. (See Figure 2-1) Serial Number SN: Figure Plug one end of the Power Cord into the Power Supply. (See Figure 2-2) 3. Connect the other end of the Power Cord to the Power Extension Cord. (See Figure 2-3) Figure Plug the other end of the Power Extension Cord into the external power outlet. (See Figure 2-4) Figure Verify the green light on the Power Supply is lit. If it isn t lit, verify the connections are tight. (See Figure 2-5) Figure 2-4 Page 8 Figure 2-5

9 Chapter 2: Where should I install the Outdoor Modem? Connect your modem to an external power outlet (Continued) 6. Loosen the two screws that keep the flap on the back of the modem closed. The modem s Ethernet port is located here. (See Figure 2-6) Figure Plug one end of the Outdoor Ethernet cable into the Modem Ethernet port located at the bottom on the back of the modem. (See Figure 2-7) Figure Plug the other end of the Modem Ethernet cable into the OSU/Power port on the Power Supply. (See Figure 2-8) Warning: To avoid damaging your computer, DO NOT CONNECT YOUR COMPUTER ETHERNET CABLE TO THE OSU/POWER PORT. Figure Verify that modem is receiving power by confirming that there is light activity at the bottom side of the modem. (See Figure 2-9) Follow the steps on the next page to scan for the strongest signal. Figure 2-9 Page 9

10 Chapter 2: Where should I install the Outdoor Modem? Find the strongest signal Now that you have connected the modem to a power outlet, you can scan for a signal. This is an important step in determining if you can use this service. This step also determines the ideal location to install your modem. To find the strongest signal: 1. Pick up the Outdoor Modem to begin scanning for the strongest signal. Start by going to the nearest corner of your building. This will indicate which side of your building will provide the best signal. 2. Hold the modem in front of you, with the smooth side facing outward, and turn slowly, scanning for a signal. (See Figure 2-10) Note the number of lit green lights on the bottom at the back of the modem. Refer to the table below to determine the current signal strength. Aerial view of building Ideally, you want five green lights (the strongest signal) or, at the very least, two green lights to ensure a stable Internet connection. See the table below for a list of the signal strengths. Note: You do not require the strongest signal to achieve the highest Internet speed. However, the lower the signal, the more susceptible the modem will be to signal interference due to environmental factors (i.e. seasonal changes, weather, new obstructions, etc.). Figure 2-10 What is the strongest signal? Signal Quality Perfect Very strong Strong Low but acceptable Very low, not recommended No signal - scanning for signal Five green lights Four green lights Three green lights Two green lights Light Indicator One or no green lights Green lights cycle sequentially Page 10

11 Chapter 2: Where should I install the Outdoor Modem? Find the strongest signal (Continued) 3. Once you've found the ideal location for the Outdoor Modem, hold it up to the exact spot where you'd like to install it. If the number of lit lights decreases, move it slightly until the lights return to their previous number. Make note of the installation location. (See Figure 2-11) Note: It is recommended that you mount it at least 6 to 8 feet off of the ground, and a minimum of 2 feet below your eaves if wall mounted. This keeps the modem out of the way from ground traffic and reduce the chance that the eaves may affect your signal strength. Tip: Remember to take into account aesthetic appearance when deciding where to mount your Outdoor Modem. It is more difficult to move the modem once you've permanently installed it to the exterior of your building. Figure Disconnect the Outdoor Ethernet cable from the Outdoor Modem. (See Figure 2-12) Figure Disconnect the Extension Power Cord from the Power Supply. (See Figure 2-13) 6. Take the Power Supply, Power Cord and Outdoor Ethernet cable inside to your computer. Figure Plug the Power Supply into a wall outlet that is not controlled by a light switch. (See Figure 2-14) Figure 2-14 Page 11

12 Chapter 2: Where should I install the Outdoor Modem? Finding the strongest signal (Continued) 9. Plug one end of your Computer Ethernet cable into the COMPUTER port of the Power Supply. (See Figure 2-15) Computer Ethernet Cable Figure Plug the other end of their Computer Ethernet cable into the Ethernet port on your computer. (See Figure 2-16) Figure 2-16 Note: Signal strength can degrade or be lost overtime due to new obstructions, such as buildings going up between your Outdoor Modem and the signal tower. Even tree growth can affect your reception. If you are going to build or add anything to your property, ensure that it will not block your Internet signal. Once you've located the ideal spot for your Outdoor Modem, follow the steps in the next section to install the modem permanently. Page 12

13 Chapter 3: How should I install the Outdoor Modem? This section will show you how to physically install your Outdoor Modem in it's permanent location. What You Will Have To Do What You Will Need Drill a hole for the Outdoor Ethernet cable Run the Modem Ethernet cable through the hole from your computer to the exterior of the building Mount the Wall/Pole Mounting Bracket Mount the Bracket Arm Mount the Outdoor Modem Connect the Outdoor Ethernet cable Provided: Outdoor Modem Modem Ethernet cable Wall/Pole Mounting Bracket Bracket Arm All the bolts, nuts and washers included in the kit Not provided: Drill size appropriate to your building s exterior siding (Aluminum, Vinyl, Masonry) (wall mount) Drill bit appropriate to your building s exterior siding (Aluminum, Vinyl, Masonry) (wall mount) Drill bit capable of drilling through your building's exterior materials (Aluminum, Vinyl, Masonry) to drill Mounting Bracket bolt holes (wall mount) Small plastic bag Tape or an elastic band Something with which to pull the cable through the hole Wrench or driver to tighten the bolts on the Mounting Brackets Grounding kit with a 14 AWG ground wire to ground your Outdoor Modem Optional: Pole if pole mounted Ladder Eye protection Ear protection Notes: The instructions on the following pages should only be started once you are sure you can receive a signal that is strong enough to support the Rogers Yahoo Hi-Speed Internet service. The size of the drill bit required for creating the Mounting Bracket bolt holes will depend on the building s exterior wall material. If the material requires screw anchor plugs, like masonry, a 1 /2 drill bit will likely be required. Otherwise, a 1 /4 drill bit is ideal for most other materials like wood. Page 13

14 Chapter 3: How should I install the Outdoor Modem? Drill the hole for the Outdoor Ethernet cable When installing the Outdoor Modem, you must drill a ½ hole through your wall to run the Outdoor Ethernet cable from the power supply, to the outside of the building. Note: If you know of another method of running a cable from inside the building to the outside which will avoid drilling a hole, please feel free to use it. For example, if you have other cabling leading to the outside of your building through an existing hole or conduit, consider routing the Outdoor Ethernet cable through the same hole/conduit. However, be aware of any hazards that could damage your Outdoor Ethernet cable and cause connection problems. When drilling through your wall for the Outdoor Ethernet cable, you must take into account safety, where you are drilling, and be aware of things to avoid. Safety Safety goggles Ear protection Ensure there are no people or animals near the drill s exit hole Know your drilling site. Ensure it is not near any hazards such as gas lines, hydro, water, wall studs, etc. Hazards: Drilling through ceramic tiles may damage them Drilling through the frame of a window may damage the window seal Drilling through baseboards may strike wiring To drill the hole for the Outdoor Ethernet cable, you need to: 1. Decide where on the inside wall you will drill the hole to route the Outdoor Ethernet cable. (See Figure 3-1) TIPS: Whenever possible, drill from the inside of the building to the outside Always inspect the area you are going to drill, both inside and out Figure Drill the hole using the appropriate drill and bit. (See Figure 3-2) TIPS: Let the drill do the work for you. If you push too hard while drilling, you may damage the wall or the drill Moderate the drill speed, depending on the material you are drilling through. Harder materials may require a slower drilling speed Figure 3-2 Page 14

15 Chapter 3: How should I install the Outdoor Modem? Drill the hole for the Outdoor Ethernet cable (Continued) 3. Place a small bag over the remaining end of the Outdoor Ethernet cable and attach it to the cable using tape or an elastic band. This is to protect the connector pins as you pull it through the wall. (See Figure 3-3) Figure Insert a long rigid object, like a coat hanger, through the hole and use it to pull the Outdoor Ethernet cable through the hole. (See Figure 3-4) Note: Be careful not to damage the Outdoor Ethernet cable when pushing it through as a damaged cable could reduce your signal strength. Gather the rest of the parts included in the Installation Kit and take them outside to the exit point of the hole you drilled. Figure Gently pull just enough Outdoor Ethernet cable through the hole for the cable to reach the Outdoor Modem mounting location. Now that the hole has been drilled and sufficient cable has been pulled outside, you can proceed to the next step and mount the Modem Mounting Bracket. If you wish to mount your modem on a wall, go to page 16. If you wish to mount your modem on a pole, go to page 18 Page 15

16 Chapter 3: How should I install the Outdoor Modem? Install the Outdoor Modem Mounting Bracket on a wall In this step, you will install the Mounting Bracket which will hold the Outdoor Modem. To mount the bracket to the wall, you must: 1. Choose the drill bit size appropriate for your building s exterior wall surface. 2. Hold the Mounting Bracket vertically against the wall at the mounting location and mark the four pilot hole locations. (See Figure 3-5) Note: The Outdoor Modem must be installed vertically. It is recommended that you mount it at least 6 to 8 feet off of the ground, but a minimum of 2 feet below your eaves. Figure Drill the four pilot holes into the exterior wall and insert anchors if necessary. (See Figure 3-6) TIPS: Let the drill do the work for you. If you push too hard while drilling, you may damage the wall or the drill. Moderate the drill speed, depending on the material you are drilling through. Harder materials may require a slower drilling speed. Figure Start mounting the Mounting Bracket by placing a 2 lag bolt into the top left pilot hole. Then screw the bolt into the wall with a socket driver or wrench. (See Figure 3-7) 5. Align the Mounting Bracket holes with the remaining pilot holes. Figure Insert the remaining 2 lag bolts into the pilot holes and screw them in fully. (See Figure 3-8) 7. Tug on the bracket to ensure the bracket is securely attached to the wall. Figure 3-8 Page 16

17 Chapter 3: How should I install the Outdoor Modem? Install the Outdoor Modem Mounting Bracket on a wall (Continued) 8. Insert a 5 /16 x 1 1 /2 hex bolt through the Mounting Bracket on the side with the two lock bars. (See Figure 3-9) Figure Slide a tooth lock washer over the bolt. (See Figure 3-10) Figure Slide the Bracket Arm over the bolt end, effectively sandwiching the tooth lock washer between the Bracket Arm and the Mounting Bracket. (See Figure 3-11) Figure Slide a flat washer over the bolt end and screw on the nyloc hex nut. Don t fully tighten only for now. (See Figure 3-12) Go to page 20. Figure 3-12 Page 17

18 Chapter 3: How should I install the Outdoor Modem? Install the Outdoor Modem Mounting Bracket on a pole In this step, you will install the Mounting Bracket which will hold the Outdoor Modem only if you are mounting the Outdoor Modem to a pole. If your Outdoor Modem is wall mounted skip to page 20. To mount the bracket to the pole, you must: 1. Insert a 5 /16 x 1 1 /2 hex bolt through the Mounting Bracket on the side with the two lock bars. (See Figure 3-13) Figure Slide a tooth lock washer over the bolt. (See Figure 3-14) Figure Slide the Bracket Arm over the bolt end, sandwiching the tooth lock washer between the Bracket Arm and the Mounting Bracket. (See Figure 3-15) Figure Slide a flat washer over the bolt end and screw on a nyloc hex nut. Finger tighten only for now. (See Figure 3-16) Figure Take the Pole Clamp and the Mounting Bracket/Bracket Arm to the mounting location (pole). Note: The Outdoor Modem must be mounted vertically. It is recommended that you mount it at least 6 to 8 feet from the ground. Page 18

19 Chapter 3: How should I install the Outdoor Modem? Install the Outdoor Modem Mounting Bracket on a pole (Continued) 6. Take one of the two large hex bolts. Place a split lock washer on the bolt and then a flat washer. Insert it into one of the holes in the Pole Clamp. (See Figure 3-17) Take the other large hex bolts. Place a split lock washer on the bolt and then a flat washer. Insert it into the other hole in the pole clamp. Figure Place the Pole Clamp on the pole so that it is pointed away from the direction which faces the best signal reception. (See Figure 3-18) Figure Place the Pole Bracket on the opposite side of the pole from the pole clamp. Screw the two large hex bolts into the two threaded bolt holes on the Mounting Bracket. (See Figure 3-19) Figure Fully tighten the two large hex bolts so that the Pole Clamp and the Mounting Bracket will no longer move. (See Figure 3-20) Go to page 20. Figure 3-20 Page 19

20 Chapter 3: How should I install the Outdoor Modem? Attach the Outdoor Modem to the Mounting Bracket In this step you will attach the Outdoor Modem to the Mounting Bracket. To do this you must: 1. Remove the covering you placed on the round end of the Outdoor Ethernet cable prior to pulling it through the wall. 2. Connect the Outdoor Ethernet cable to the modem s Ethernet port. (See Figure 3-21) Figure Confirm that the green lights on the bottom of the modem are flashing. (See Figure 3-22) Figure Tighten the two screws to close the Ethernet port flap so that the Outdoor Ethernet cable is held firmly in place. (See Figure 3-23) Figure Place the remaining Mounting Bracket on the back of the modem and align the four holes on the bracket to the bolt holes on the back of the modem. (See Figure 3-24) Note: If the pole is vertical then the Mounting Bracket must be mounted so the triangular ridge runs across the width of the modem as seen in the diagram to the right. If you are mounting the modem on a pole that is horizontal, then make sure the bracket is mounted on the back of the modem so that the triangular ridge runs lengthwise across the pole. Figure 3-24 Page 20

21 Chapter 3: How should I install the Outdoor Modem? Attach the Outdoor Modem to the Mounting Bracket (Continued) 6. Take a ¼ -20 x 5 /8 hex bolt and slide on a split lock washer and then a flat washer. (See Figure 3-25) 7. Insert the bolt through a hole on the Mounting Bracket, into the modem, and fully tighten it. 8. Repeat step 6 and 7 for the remaining three ¼ -20 x 5 /8 hex bolts. 9. Hold the modem with the "Mount This Side Down" sticker pointing downward. (See Figure 3-26) Figure 3-25 Figure Take the last 5 /16 x 1 1 /2 hex bolt and slide it through the Mounting Bracket on the modem so that its head is between the two lock bars. 11. Slide a tooth lock washer over the bolt. (See Figure 3-27) Figure Slide the bracket arm, that is attached to the Pole or Wall Mounting Bracket, over the bolt end, effectively sandwiching the tooth lock washer between the Bracket Arm and the Mounting Bracket. (See Figure 3-28) 13. Slide a flat washer over the bolt end and screw on a nyloc hex nut. Finger tighten it only for now. Figure 3-28 Page 21

22 Chapter 3: How should I install the Outdoor Modem? Attach the Outdoor Modem to the Mounting Bracket (Continued) Note: The following steps are not required if the POLE that the Outdoor Modem is mounted on is already grounded. If the pole is not grounded, or your are mounting the Outdoor Modem on a wall, proceed to step Take a lug hex bolt and slide on a split lock washer and then a flat washer. (See Figure 3-29) Figure Place the ground lug over the bolt hole on the bottom of the modem. (See Figure 3-30) Figure Slide the lug hex bolt through the ground lug and into the bolt hole and fully tighten it. (See Figure 3-31) 17. Run your ground wire (if required in your situation) through the ground lug and tighten the ground lug tap with a standard screwdriver until snug. (See Figure 3-32) Figure Prepare the ground wire. Follow the steps on page 23 to attach the ground wire to the grounding point. Follow the instructions on the next page to fine tune the reception of your Outdoor Modem. Figure 3-32 Page 22

23 Chapter 3: How should I install the Outdoor Modem? Grounding Appendix All electrical appliances should be grounded and the Outdoor Modem is no exception. You have two grounding options. You can buy a grounding kit from your local hardware store and install it or you can purchase a ground wire and connect the Outdoor Modem to an existing ground. Safety If you purchase a grounding kit, be sure to follow the manufacturer's safety and installation instructions to prevent electrical injury. Grounding Tips The Outdoor Modem should always be grounded to reduce the chance of damage to the building or computer in the event of a lightning strike. Please refer to the local codes in your area for specific rules and regulations. If there are no specific codes, it is recommended that you: Wear the appropriate safety protection Run a 14 AWG solid copper ground wire from the Outdoor Modem to a grounding point. The ideal ground should be connected directly to a cold water pipe or hydro meter if possible Purchase a ground kit if the above option isn t possible Run the ground wire as straight as possible from the Outdoor Modem to the grounding point by following mortar grooves or siding joints Attach the grounding wire to the building s exterior using the appropriate clips (for vinyl or metallic siding) or staples (for mortar or wood), every three feet. These clips or staples can be purchased where you would normally buy your grounding kit or ground wire Use sandpaper to clean the grounding point to ensure a complete circuit between it and your Outdoor Modem If your modem is pole mounted, and the pole is grounded, you do not need to ground the modem itself NEVER ground to a: Gas pipe Hot water pipe Steam pipe Page 23

24 Chapter 4: How do I ensure the best possible reception? Use the instructions in this step to fine tune the reception for your Outdoor Modem. What You Will Have To Do What You Will Need Adjust the modem until you receive the strongest signal Secure the Outdoor Ethernet cable to the exterior wall with clips Create a drip loop Clip the ground wire to the exterior wall Seal the hole with caulking Provided: Mounted Outdoor Modem Not provided: Wrench or socket driver to tighten the bolts on the Outdoor Modem Ground wire cable clips appropriate to your building s exterior siding (aluminum for mortar, plastic for vinyl siding) Outdoor Ethernet cable clips appropriate to your building s exterior siding (aluminum for mortar, plastic for vinyl siding) Silicon or acrylic caulking Caulking gun Optional: Plastic wall plate and screws Screw driver Ladder Page 24

25 Chapter 4: How do I ensure the best possible reception? Fine tune the signal strength Now that you have your Outdoor Modem installed, you can ensure you receive the best signal by fine tuning your Outdoor Modem s orientation. To fine tune your Outdoor Modem you must: 1. Slowly adjust the Outdoor Modem in the Mounting Bracket, while watching the green lights, until you obtain the strongest signal. (See Figure 4-1) Note: There should be at least two lit lights for you to receive a stable Internet connection. (See the table below.) Figure 4-1 What is the strongest signal? Signal Quality Perfect Very strong Strong Low but acceptable Very low, not recommended No signal - scanning for signal Five green lights Four green lights Three green lights Two green lights Light Indicator One or no green lights Green lights cycle sequentially 2. Once the best signal is acquired, fully tighten the bolts on the Outdoor Modem assembly so that it is secured and will not easily move. (See Figure 4-2) Figure 4-2 Follow the steps on the next page to ground your Outdoor Modem, secure the Outdoor Ethernet cable and seal the hole. Page 25

26 Chapter 4: How do I ensure the best possible reception? Finalize the installation Now that you have installed the Outdoor Modem and found the best signal, you can finish the installation by connecting the ground wire and sealing the exterior and interior holes in your wall. 1. Go outside to the Outdoor Modem. 2. Take the loose end of the ground wire and attach it to the grounding point. Refer to the Grounding Appendix on page 23 for grounding tips. 3. Using the clips that you've provided, fasten the Outdoor Ethernet cable and grounding wire to the side of your building. Fasten the Outdoor Ethernet cable leading from the modem to the wall, one foot before the hole you drilled in the wall. Fasten the ground wire all the way to the grounding point. (See Figure 4-3) Warning: Don t run the cable where it could be damaged Don t kink or sharply bend the cable or ground wire Don t run the cable and ground wire through the same clips Figure 4-3 TIPS: Use aluminum clips for brick walls and insert them into the mortar, not the brick Use plastic clips for aluminum siding Clip (secure) the cable or wire every two to three feet Use the mortar groove or siding edge as a guide to run the cable or ground wire 4. Before sealing the hole, ensure any slack in the Outdoor Ethernet cable is drawn into the building, leaving only enough on the outside to create a "drip loop", as shown in the picture at the right, to draw water away from the hole. (See Figure 4-4) 5. Seal the drilled hole with the silicon/acrylic caulking compound. TIPS: Make sure the area to be caulked is free of dirt and debris Puncture the nozzle seal with a wire or long nail Insert the caulking gun at a right angle to the hole to force the caulking compound into the hole and fill it completely Surround the cable with caulking to ensure a tight seal Figure Go inside to your computer. Optional steps To make your installation appear neat and tidy, you may choose to install a plastic wall plate over the drilled hole on the inside of your building and pass the Outdoor Ethernet cable through it. To do this: 7. Unplug the Outdoor Ethernet cable from the Power Supply s OSU/Power port, feed it through the plastic wall plate and pull the cable through. 8. Place the plastic wall plate over the drilled hole with the cable pulled through it and secure it to the wall. 9. Plug the Outdoor Ethernet cable into the Power Supply s OSU/Power port. In the final step, you will need to configure your computer to access the Internet. Page 26

27 Chapter 5: How do I get on the Web? This section will show you how to activate your Outdoor Modem and set up your computer to access the Internet. What You Will Have To Do What You Will Need Call Rogers and create your account Access the Rogers website and activate your account Set your computer to automatically receive an IP address Your Outdoor Modem s serial number (Recorded on page 8 of this guide) To help determine your next steps, which of the following scenarios best describes how you received your Outdoor Modem? I purchased the modem from a retail store and it was activated there - please go to page 28 and follow the instructions. My modem was delivered by courier - please go to page 28 and follow the instructions. Once completed, go to the self-activation website at rogers.yahoo.com/start and follow the onscreen instructions to activate your modem. I purchased the modem from a retail store and it was not activated there - please follow the instructions below to activate your modem. Create your account /activate your modem When your Outdoor Modem is fully installed, you must call Rogers to create your account and receive your Registration Key and Registration Number. Note: During this process you will need the modem serial number. If you did not note the serial number on page 8 of this guide, you will have to go outside to the modem and note the number located on the back. To activate your Outdoor Modem and create your account: 1. Call Rogers at and speak with an agent. 2. Inform them that you have purchased an Outdoor Modem and wish to create an account. Note: If you have an existing account with Rogers, be sure to tell the agent so your Outdoor Modem account can be associated with it. 3. Provide your registration details (name, address, etc.) and the Outdoor Modem s serial number. 4. The agent will then set up your account and provide you with a Registration Key and a Registration Number. Be sure to write these below. Registration Key: Registration Number: The last step is to configure your computer to access the Internet. Page 27

28 Chapter 5: How do I get on the Web? Setting up your computer to access the Internet Once your account has been created, you must now set your computer to automatically receive an IP address in order to access the Internet. Each operating system has a different set of instructions so find the configuration specific to your operating system and follow the instructions below: Configuration for Windows 98/ME 1. On the windows desktop, click Start then Settings and open the Control Panel. 2. Double-click the Network icon to open the Network screen. 3. In the Network window, select the Configuration tab. Click TCP/IP then click the Properties button. 4. In the TCP/IP properties window, select the IP Address tab. If Obtain an IP address automatically is selected, your computer is already configured to receive an IP address. If not, select this option. 5. Open Internet Explorer and click the Stop button, then choose the Tools menu and click on Internet Options. 6. In the Internet Options window, click the Connections tab, and then click the LAN Settings button. 7. Ensure Automatically detect settings is checked. Click OK, and then click OK again to close the Internet Options window. Internet Explorer is now ready to connect to the Internet. Once you have set your computer to automatically receive an IP address, you can now connect to the Internet and go to the Rogers website and create your first rogers.com address. Turn to page 30 to register your account and create your address. Configuration for Windows On the windows desktop, click Start then Settings and double click Network and Dial-up Connections. 2. Right-click on the Local Area Network icon and select Properties. 3. Double-click Internet Protocol (TCP/IP). 4. If Obtain an IP address automatically and Obtain DNS server address automatically are selected, your computer is already configured to receive an IP address. If not, select these options. Click OK to close each window. 5. Open Internet Explorer and click the Stop button, then choose the Tools menu and click on Internet Options. 6. In the Internet Options window, click the Connections tab, and then click the LAN Settings button. 7. Ensure Automatically detect settings is checked. Click OK and then click OK again to close the Internet Options window. Internet Explorer is now ready to connect to the Internet. Once you have set your computer to automatically receive an IP address, you can now connect to the Internet and go to the Rogers website and create your first rogers.com address. Turn to page 30 to register your account and create your address. Page 28

29 Chapter 5: How do I get on the Web? Configuration for Windows XP 1. On the windows desktop, click Start then Settings and open the Control Panel. 2. In the Control Panel window, click Network Connections. 3. The Network Connections window appears. Right-click the Local Area Network icon and select Properties. 4. Double-click Internet Protocol (TCP/IP). 5. If Obtain an IP address automatically and Obtain DNS server address automatically are selected, your computer is already configured to receive an IP address. If not, select these options. Click OK to close each window. 6. Open Internet Explorer and click the Stop button, then choose the Tools menu and click Internet Options. 7. In the Internet Options window, click the Connections tab, and then click the LAN Settings button. 8. Ensure Automatically detect settings is checked. Click OK, and then click OK again to close the Internet Options window. Internet Explorer is now ready to connect to the Internet. Once you have set your computer to automatically receive an IP address, you can now connect to the Internet and go to the Rogers website and create your first rogers.com address. Turn to page 30 to register your account and create your address. Configuration for Windows Vista 1. On the windows desktop, click Start then Settings and open the Control Panel. 2. In the Control Panel window, click Network & Internet. 3. The Network and Sharing Center window appears. Click the View Status link for your Rogers connection and select Properties (click Continue if prompted). 4. The Local Area Connection Properties window appears. Double-click the Internet Protocol Version 4 (TCP/IPv4) item. 5. From the Internet Protocol Version 4 (TCP/IPv4) Properties dialog box ensure that Obtain an IP address automatically and Obtain DNS server address automatically are checked. 6. Click OK. Once you have set your computer to automatically receive an IP address, you can now connect to the Internet and go to the Rogers website and create your first rogers.com address. Turn to page 30 to register your account and create your address. Page 29

30 Chapter 5: How do I get on the Web? Register your account and create address The next step is to register your account with Rogers. To do this: 1. Launch Internet Explorer and enter this address in the address bar: 2. Follow the on-screen steps and enter your Registration Key and Number when prompted to activate your Rogers Yahoo! Hi-Speed Internet account. You received the Registration Key and Number when you called Rogers to create your account. (Recorded on page 27 of this guide.) 3. Follow the on screen instructions to create your address. Registering your account is covered in more depth in the User Guide. Please refer to the User Guide, included in your Installation Kit, for more tips and instructions on how to maximize your Rogers Yahoo! Hi-Speed Internet service. Page 30

31 Chapter 6: Troubleshooting and FAQs Troubleshooting Troubleshooting Internet connection problems To verify the strength of your modem s signal, go to the modem: 1. Look at the number of lights that are lit on the bottom of the modem. 2. Verify at least two of the lights are lit. If you do not receive a signal you may have a problem with your modem or cabling. Check the following possibilities to isolate the problem: Cords and wires Are all the cords and cables plugged into the computer, modem and power supply securely? Was there any damage done to the cable during installation? This could cause a degradation in your signal strength. Does the Outdoor Ethernet cable have excessive strain placed on it by the position of the Outdoor Modem and the Mounting Bracket? Was there any damage done to the cable when you attached it to the exterior wall? Has the cable been damaged recently or accidentally pulled from the wall? Has the cable been moved or damaged by animals? Modem Is it still securely attached to the Mounting Bracket? Is the front of the modem covered by anything such as paint, debris, ice, or dirt? Has the modem been moved or damaged by animals? Have you tried restarting the modem by unplugging it from the wall outlet? If none of the above steps explain the cause of your poor signal strength, there may be conditions beyond your control such as: You may be experiencing temporary network issues. Please try connecting to the Internet at a later time. Something has been built or placed between your modem and the cell tower such as buildings or growing trees. If the above does not explain your modem s signal loss, please contact Rogers Technical Support at If you receive a strong signal but are still unable to connect to the Internet, you may have a problem with your computer. Please try the following: 1. Turn off your computer. 2. Unplug the modem from the electrical outlet. 3. Unplug your router (if you have one) from the electrical outlet. 4. Wait 10 seconds. 5. Plug the modem back into the electrical outlet. 6. Plug the router (if you have one) back into the electrical outlet. 7. Restart your computer. Page 31

32 Chapter 6: Troubleshooting and FAQs Frequently Asked Questions General Information Q: How does my Outdoor Modem speed rank with other Internet modems (ADSL, cable, etc.)? A: Generally, you will experience speeds comparable to DSL and cable. Factors such as mounting location, geography or intervening objects (like buildings) could affect your signal strength and may reduce your bandwidth. Further details concerning speeds can be found on rogers.com. Q: Does this modem use line of sight technology? A: No, but interposing obstacles may degrade the quality of the signal. Q: How does my Outdoor Modem receive its signal? A: It is a non line-of-sight (NLOS) Broadband Wireless Internet modem. It receives a signal from the tower that it is oriented towards. Q: If I can t receive a strong signal from my modem, can I still use the service? A: You can still use the service, but the signal strength and connection integrity may be compromised. It is recommended that you only use the service if you can receive the minimum strength signal (two lit LED lights on the modem). See page 10 for more information on signal strength. Q: Can I paint my modem face to match the rest of the building? A: No. Anything placed on the flat portion of the Outdoor Modem may reduce the strength of your reception or may damage the plastic. It is recommended that you do not paint your Outdoor Modem. Q: How do I clean my modem? A: You can use a damp cloth to clean the surface of the Outdoor Modem. Do not use any abrasive or astringent cleaners as you may damage the exterior of the modem and make it vulnerable to the elements. Make sure you do not knock the modem out of alignment when cleaning it. Installation Q: I don t want to drill a hole in my home to install this modem. Is there another way to install it? A: Rogers suggests that you follow the instructions in this Installation Guide, but you are free to install it in any manner that you wish. Be sure to read the entire Installation Guide to better understand material and mounting requirements, before attempting to install it in another manner. Note: Be aware that installing the Outdoor Modem in a manner other than described in this Installation Guide may reduce its usability or even damage the Outdoor Modem and/or its components. Q: Can Rogers install this modem for me? A: Currently, Rogers is not offering installation services for this product. However, there may be other service providers, such as TV satellite dish installers, in your area that may install this product for you. Q: How high does the unit need to be installed? A: The unit should be installed as high as possible to achieve the best signal with the least amount of interference. Under normal circumstances it is recommended that the unit be installed on a wall 6 to 8 feet from the ground, with a minimum two feet space allowance below the eaves. Q: How can I determine where the best signal is coming from during my installation? A: During the initial steps of installation, prior to drilling any holes in the walls, this installation guide will guide you through the process for determining the best signal using the modem and your computer. Page 32

33 Chapter 6: Troubleshooting and FAQs Frequently Asked Questions Signal Strength Q: Can the weather affect my Outdoor Modem s connection? A: Severe weather may cause interference and affect your connection. Q: Can my signal strength change over time? A: Yes it can. When your signal strength changes it is usually due to obstacles being introduced or removed between your modem and the cell tower. For example, things such as buildings, trees, and construction on your property, etc. could potentially reduce your signal strength. Q: I have a Cell Tower close to my location but I cannot achieve a good signal, why? A: The Rogers Portable Internet network devices that provide Hi-Speed Internet wireless service are not currently mounted on all Cellular towers therefore there may not be a Hi-Speed Internet signal coming from the closest cellular tower to your location. Technical Support Q: How do I contact technical support? A: For any technical troubleshooting with your Internet service, please contact Rogers Technical Support on the web at via at internetsupport@rci.rogers.com, or by phone at Modem Specifications and IC/FCC Information Modem Specifications Standards: IEEE (10 Base-T) Network Protocols - IP Ethernet LED Indicators: Integral Signal Strength Power Consumption: 10 watts Electrical Specification: VAC; Hz Physical Interface: 10 Base-T RJ-45 Dimensions: 7 x 8.5 x 2.5 (17.8 cm x 21.5 cm x 6.3 cm) The device is intended to be powered by Listed/CN ITE LPS or Class II power supply with output rated 13V dc, 1.3A minimum. IC/FCC Information NOTICE: This equipment has been tested and found to comply with the IC/FCC Radio Frequency Radiation Exposure Limits. A minimum of 20 centimeters separation between the Outdoor Modem and the operator and all other persons should be maintained. Page 33

34 If you encounter problems with your Internet Service, contact Rogers at and ask for Technical Support. Version 2.0 June 2007