PROGRAM 22 SEPTEMBER 2017 CROWN PERTH, BURSWOOD

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1 PROGRAM O F E V E N T S 22 SEPTEMBER 2017 CROWN PERTH, BURSWOOD

2 MAJOR SPONSORS

3 EXHIBITORS Thank you to all our sponsors and exhibitors who make this event possible.

4 CONFERENCE PROGRAM 7:00am 8.00am-8.15am 8.15am-9.00am Registration Official opening and industry update HAYDEN GROVES REIWA President The seven habits of highly effective agents TOM PANOS Founder, Real Estate Gym The seven habits to becoming a highly effective agent are: 1. Scripts and dialogue. 2. Social media techniques that generate leads. 3. Delivering unstoppable listing presentations. 4. Educating owners on market place reality. 5. Moving from order taker to deal maker. 6. Creating a marketing plan to get you in more doors, more often. 7. World class buyer serving. 9.00am-10.00am Leadership, the importance of relationships with the customer THE HON JEFF KENNETT AC Founding Chairman, beyondblue Leadership is a vital ingredient to success whether it is in your personal or professional life. It is not just the responsibility of those who lead organisations, but for all of us. Not everyone is a leader, but we can all understand the ingredients that leadership requires. During this session you will learn: How to establish a vision to work towards. How to conduct and structure responsibilities. How to identify your own and others strengths and weaknesses How to relate to those around you am-10.30am GRAND BALLROOM 10.30am-11.15am Morning tea and visit the trade exhibition Giving your seller the best chance of making strong decisions CINDY TATE Director, Cindy Tate Sales & Leadership Training Be taken through a multitude of tips to help you get more listings, sell more properties and get paid more often for work you are already doing. You will discover how to get your clients on the fast track to a premium sale. The seller quite literally holds the key if you do your job well, the sale is yours. You will learn: How to establish a vision to work towards. How to sell more listings in a shorter time. What to share in your listing presentation and what to leave out. How to have your sellers make the right decisions and no longer blame you for a lack of interest in the property. How to stand out and show value in the eyes of your clients and customers.

5 11.15am-12.15pm Thought leadership: Helping clever people be commercially smart MATT CHURCH Director, Matt Church Pty Ltd. The simplest way to future proof yourself and your business is to put the client at the centre of every decision. As the world goes through massive change and disruption, businesses based on service excellence thrive. There has been a dramatic shift from sales being about technique and relationships, to being more about service and a partnership with the buyer and the vendor. This session will help you and your team focus on what matters most and ensure you stay ahead of the game pm-1.45pm GRAND BALLROOM 1.45pm-2.30pm Lunch and visit the trade exhibition The digital first agent: Exploiting technology to deliver exceptional customer service SIMON WALLER Author & International Speaker Real estate agents will not be disrupted by technology, they will be disrupted by other agents using technology better than they are. It is time to stop fearing technology driven change and find out how you can be a better agent, by using digital tools to provide better service, in less time, at a lower cost and in a more convenient way then you previously thought possible. 2.30pm-3.15pm Agent 2020 PHIL HARRIS Managing Director/Auctioneer, Harris Real Estate Learn about the key fundamentals required to be a successful agent when dealing with today s modern consumer. The key areas of focus will be: Having the right psychology to achieve your personal goals. Prospecting with a purpose. Having the right skills to list properties 90 per cent of the time. A skills audit to sell property in 30 days. 3.15pm-4.00pm How customers drive innovation in your business NAOMI SIMSON Founding Director of RedBalloon and Redii.com. Entrepreneur; Blogger; LinkedIn Influencer; Author; Speaker Naomi Simson started her entrepreneurial journey as a small business owner with a clear view of what she stood for. By aligning the right team to a vision, a deep sense of engagement and purpose, she accelerated her start-up idea into something big. She will share her experiences and insights to growth and capabilities which are anchored around leadership, culture and the customer. Naomi will finish the session by encouraging each participant to think about the one thing that is, the one thing that, if you worked on it, your experience of business would become easier.

6 4.00pm-5.00pm If Disney ran your business. Secrets to making the client experience magical! JOHN FORMICA The Ex-Disney Guy, America s Customer Experience Coach Have you ever wondered how the Disney Company continues to produce a successful model of excellence, an effective culture and memorable customer experience? Just imagine how successful you could be if you knew their secrets and how you could apply them to create your own Disney-like brand and culture in the real estate industry today. 5.00pm 5.00pm-5.30pm Close and wrap Sundowner

7 THE SEVEN HABITS OF HIGHLY EFFECTIVE AGENTS TOM PANOS FOUNDER, REAL ESTATE GYM Tom Panos is the number 1 real estate coach in the country and founder of Consistently ranked number 1 on Google for real estate coaching and training in Australia. He interviews the best agents in the country each week, with his weekly video reaching 25,000 agents each week. Tom is a weekly commentator on Sky Business and radio 2UE. Tom teaches the scripts, strategies and systems of seven figure agents.

8 LEADERSHIP, THE IMPORTANCE OF RELATIONSHIPS WITH THE CUSTOMER THE HON JEFF KENNETT AC The Hon Jeff Kennett AC was an Officer in the Royal Australian Regiment, serving at home and overseas. He was a Member of the Victorian Parliament for 23 years, and was Premier of the State of Victoria from 1992 to He is the founder and inaugural Chairman of beyondblue: the national depression initiative and remained Chairman from 2000 to June Jeff is also Chairman of The Torch, a program assisting incarcerated Indigenous men and women and a Director of the Equity Trustees Limited and Seven West Media Ltd. Jeff is also currently Chairman of Open Windows Australia Proprietary Limited, Chairman of CT Management Group Pty Ltd, Chairman of Amtek Corporation Pty Ltd and Chairman of LEDified Lighting Corporation Pty Ltd. Patron of a number of community organisations, in 2005 he was awarded the Companion of the Order of Australia.

9 GIVING YOUR SELLER THE BEST CHANCE OF MAKING STRONG DECISIONS CINDY TATE DIRECTOR, CINDY TATE SALES & LEADERSHIP TRAINING Cindy Tate started selling real estate 24 years ago and went on to become an owner of four successful offices. Having lived the pain of an average performer in the real estate world, she went about honing her skills and transitioned into the top three per cent of her network. In this highly competitive, results orientated culture, Cindy knows what it takes and trains from the heart. Her clients describe her as professional, knowledgeable, enthusiastic and, above all, an energetic trainer and speaker whose down to earth and confident style serves to put participants at ease, while holding their attention. As each of her sessions come to a close, encouraging people to take ownership of their actions and results after leaving a session is high on Cindy s list of priorities.

10 THOUGHT LEADERSHIP: HELPING CLEVER PEOPLE BE COMMERCIALLY SMART MATT CHURCH DIRECTOR, MATT CHURCH PTY LTD. Matt Church is the founder and chairman of Thought Leaders and is consistently voted as one of Australia s top conference speakers. He is the 2014/15 Australian Speaker of the Year and was recently named one of the top ten motivational speakers in the world by E-speakers, the peak global event industry body. A prolific author, his publishing history is a demonstration of his polymathic nature, and his ability to draw from his incredibly diverse sphere of knowledge, means he can often shed new light on a topic which an industry has done to death. From this space, Matt inspires people to think, expertly delivering key messages and weaving them together with narratives from a diverse range of sources. Many say his presentations are watershed moments in industry and business culture.

11 THE DIGITAL FIRST AGENT: EXPLOITING TECHNOLOGY TO DELIVER EXCEPTIONAL CUSTOMER SERVICE SIMON WALLER AUTHOR AND INTERNATIONAL SPEAKER Simon Waller is the author of two books, The Digital Champion: Connecting the dots between people, work and technology and Analogosaurus: How to avoid extinction in a world of digital business. He developed his expertise working in business improvement and strategy development at Rio Tinto and holds qualifications in futures thinking, commerce and leadership. Simon is an international speaker on the topics of digital disruption and the future of work. He has worked with numerous organisations in Australia, to help them incorporate digital tools in the workplace. For Simon, digital technology is not just a catalyst for increasing business productivity, it is also an avenue to improving the quality of life for those who use it.

12 AGENT 2020 PHIL HARRIS MANAGING DIRECTOR/AUCTIONEER, HARRIS REAL ESTATE Phil Harris is the owner and Managing Director of Harris Real Estate, South Australia s largest independent agency. Phil started the business in 2010 with five staff and in just seven years has grown the business to over 130 staff with five offices. Harris Real Estate sells over 1,300 homes per year and manages over 2,000 rental properties and is now regarded as one of the fastest growing real estate companies in Australia.

13 HOW CUSTOMERS DRIVE INNOVATION IN YOUR BUSINESS NAOMI SIMSON FOUNDING DIRECTOR OF REDBALLOON AND REDII.COM. ENTREPRENEUR; BLOGGER; LINKEDIN INFLUENCER; AUTHOR; SPEAKER As one of Australia s most prominent entrepreneurs and business leaders, Naomi Simson is known as the founding director of online experience retailer RedBalloon. We know her as the red shark investor on Network Ten s popular television series Shark Tank. She s a business blogger and author of three best-selling books and is now co-founder of the newly formed The Big Red Group an organisation housing her four businesses RedBalloon, Redii, Wrapped and The Huddle. A true business influencer and leader with more than two million LinkedIn followers, she s Australia s most followed person on the business networking platform. Naomi also assists entrepreneurs in turning their ideas into big business through her online course Building your Business Brand through her education platform, The Huddle. She s previously worked as a marketer with big brands, IBM, Apple, KPMG and Ansett Airlines. All of which influenced her views on workplaces. Naomi has received a number of high profile awards including the National Telstra Business Women Awards for Innovation, Ernst and Young Entrepreneur of the Year, and Lifetime Achievement Silver Stevie Award. Earlier this year, she commenced her role as a member of the University of Melbourne s Faculty s Business and Economics Board.

14 IF DISNEY RAN YOUR BUSINESS: SECRETS TO MAKING THE CLIENT EXPERIENCE MAGICAL! JOHN FORMICA THE EX-DISNEY GUY, AMERICA S CUSTOMER EXPERIENCE COACH John Formica, Ex-Disney Guy and leading authority in the service industry, client satisfaction and organisational culture growth, is America s Best Customer Experience Coach. As a former successful Disney leader for many years, he will share his incredible experiences, best practices and proven Disney success strategies to help you create your own magical Disney-like client experience and culture, all in an inspiring and entertaining way.