2018 PUBLIC WORKSHOP CALENDAR (March - June) (v3.0)
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1 Leadership and Management Development 1 High Impact Presentation Skills for CEOs, Directors & General Managers Ernie Chen Mar 13 2 From Planning to Successful Execution [SBL-Khas] Jeremy Lee Mar Managing Generation-Y Ken Ng Mar Coaching for High Performance Jeremy Lee Apr Effective Supervisory Skills [SBL-Khas] The 8 Critical Skills of a Successful Manager [SBL- Khas] Strategic Thinking and Planning for Corporate Entrepreneurship Assertive and Courageous Conversation at Work [SBL-Khas] Jay Kumar Apr Jeremy Lee Apr Jeremy Lee Apr Jeremy Lee May Executive to Manager The Transition [SBL-Khas] Jeremy Lee May Strategic Thinking and Planning for Corporate Entrepreneurship Jeremy Lee Jun From Planning to Successful Execution [SBL-Khas] Jeremy Lee Jun Managing Generation-Y Ken Ng Jun 27-28
2 Customer experience Management (CXM) 1 Certified Contact Center Professional (CCCP) Jay Kumar Mar Managing Difficult Customers & Complaints [SBL- Khas] Ken Ng / Jay Kumar Apr Certified Help Desk Professional (CHDP) Jay Kumar Apr Certified Contact Centre Manager (CCCM) Ken Ng Apr Contact Centre Inbound Tele Skills (CCITS) Jay Kumar Jun Creating the WOW Service Experience Jay Kumar Jun Accent Neutralisation and Cross Cultural Communication Certified Contact Centre Interaction Quality for Evaluators (CCCIQE) Ken Ng Jun Ken Ng Jun Certified Contact Center Team Leader (CCCTL) Ken Ng Jul 16-17
3 Other Programs 1 Dealing with Difficult People at Work Jay Kumar Mar Communicative Business English Grammar in Action Irene Wong Mar ASIA Human Capital Development Conference Mar 21 4 Powerful Presentation Skills Ken Ng Mar Certified Professional Trainer (CPT) Ernie Chen / Ken Ng Mar Effective Work Jay Kumar Mar Problem Solving and Decision Making Skills Jeremy Lee Apr Warehouse Operations & Management 9 Management Skills for PA and Administrative Professionals Mohan Selvaraju Apr Jay Kumar Apr Effective Business Writing Skills Irene Wong Apr Corporate Grooming & Business Etiquette Michelle Son Apr Persuasive Principled Negotiation Skills Ken Ng May Powerful Presentation Skills Ken Ng May Effective Business Writing Skills Irene Wong May SACC, Shah Alam
4 15 Certified Key Account Management for Distinct Client Experience (CKAM) Ken Ng Jun Dealing with Difficult People at Work Jay Kumar Jun Communicative Business English Grammar in Action Irene Wong Jun Interviewing The Real Candidate - Behavioral Event Interview (BEI) Technique 19 Certified Professional Trainer (CPT) ET Khor Jul 2-3 Ernie Chen / Ken Ng Jul 9-12 IT Programs 1 ITIL Foundation v3 2 ITIL Intermediate Service Strategy 3 ITIL Intermediate Service Design 4 ITIL Intermediate Service Transition 5 ITIL Intermediate Service Operations 6 ITIL Intermediate Continual Service Improvement (CSI) 7 PRINCE2 Foundation 8 PRINCE2 Practitioner 9 PMP Certification Sivakumar Muniandi Apr 5-6/ 7-8 Jun May Apr Mar 7-9 Mar Apr Mar Apr 7, 8, 13, 14, 15
5 10 Lean Six Sigma Green Belt Dr.Anbananthan Rathnam Mar COBIT5 Foundation TBC Mar 3, 4, 10 For brochures, group discounts, special rate etc, Please contact: T : F : E : info@atcen.com W :
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