Valleys to Coast s new reward & incentive scheme for tenants.

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Esmond Horn
6 years ago
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1 Valleys to Coast s new reward & incentive scheme for tenants.

2 Win 1000 worth of vouchers of your choice! Simply: Give access first time to the Gas engineer when they call to carry out your gas servicing. And Maintain a clear rent account with no arrears. And Have no tenancy issues. You will automatically be entered into the prize draw.

Direct Debit Reward Set up a new Direct Debit to pay your rent and we will give you a 10 voucher! Choose from: Clean & Clear Thinking about leaving Valleys To Coast?

3 Direct Debit Reward Set up a new Direct Debit to pay your rent and we will give you a 10 voucher! Choose from: Clean & Clear Thinking about leaving Valleys To Coast? We can offer you 100 worth of vouchers of your choice if you clear all your belongings from the property. And that s everything from your garden to your attic. Have your say If you provide us with feedback by completing our survey you will be entered into a prize draw for a chance to win a 50 voucher.

4 How-to guide How do I arrange for you to check my gas first time? You will receive an appointment card from Colin Laver through your letterbox. If you keep this appointment and let them in, great! If you can t keep this appointment then give Colin Laver a ring on the number on the card and re-arrange for a time that suits you better. This will still count as getting your gas serviced first time. Who do I call to find out if my rent is in arrears? Call and press option 2 to speak to the rents department. If you make a late payment one week then as long as you pay the full amount due the following week then you can still be in with a chance to win. If Housing benefit pay your rent then please make sure that your details are up to date with them to avoid late payment. How do I know if I have a tenancy issue? A tenancy issue is any problems to do with your property condition, garden, anti-social behaviour and missing your gas servicing appointment. Please speak to your housing officer to find out if this applies to you. How do I set up a direct debit? Ring and press option 2 for rents department. Make sure you have your back account details ready. You can choose your preferred payment date and can pay fortnightly, monthly (as long as this is in advance of when your rent is due).

5 How do I tell Valleys to Coast that I am moving house? Please let your Housing Officer know if you are thinking about moving, perhaps there is something we can help with. Or ring Don t forget that you will need to give us four weeks notice to end your tenancy. I ve filled in a survey how do I know if I ve won? The winner will be chosen at random every three weeks. We will use the information we have on file to contact you. If you do not hear from us then unfortunately you did not win this time. What vouchers can I choose from, if I win the prize draw? There are a number of vouchers to choose from, these can vary from: Love2shop, Tesco, Asda, Wilkinson, B&Q, Edwards Coaches, Thomas Cook. If you win, we will ask you what vouchers you would like. Please note the vouchers can be from a mixture of places, but no more than 10 different vouchers for the prize draw. How will I receive my winnings? We will ask you to come to the office to sign for the vouchers and with your permission have a photograph. If you have a joint tenancy then you must agree on who will receive the vouchers. What if I don t want to be part of the prize draw? If you want to opt out of the prize draw you need to tell us. Call us on

6 Frequently asked questions I ve filled in a survey how do I know if I ve won? The winner will be chosen at random every three weeks. We will use the information we have on file to contact you. If you do not hear from us then unfortunately you did not win this time. What vouchers can I choose from, if I win the prize draw? There are a number of vouchers to choose from, these can vary from: Love2shop, Tesco, Asda, Wilkinson, B&Q, Edwards Coaches, Thomas Cook. If you win, we will ask you what vouchers you would like. Please note the vouchers can be from a mixture of places, but no more than 10 different vouchers for the prize draw. How will I receive my winnings? We will ask you to come to the office to sign for the vouchers and with your permission have a photograph. If you have a joint tenancy then you must agree on who will receive the vouchers. What if I don t want to be part of the prize draw? If you want to opt out of the prize draw you need to tell us. Call us on

7 Get in Touch Customer Service Centre Nolton Court, Bridgend, CF31 1BX

What do you think about your landlord s services?

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