Lessons from Disney about Innovation, Transformation & Growth.
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- Bethany Garrett
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1 Lessons from Disney about Innovation, Transformation & Growth
2 Confession: There is no Magic It s Doing Ordinary Things Extraordinarily Well
3 How Disney Lost, then Restored the Luster to the Magic Kingdom
4 and, HOW does this relate to you?
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8 Lesson #1 The Secret to Disney s Success and Yours!
9 Lesson #1 Disney s 3 Approach
10 plicit pectations Good Show On Stage Bad Show Off Stage
11 Snow White NEVER has a bad day!
12 Create Superheroes with Popcorn EMPOWERMENT
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14 WALT dreamer Visionary ROY doer Implementer Risk-Taker Art What if? Science
15 WITH BOTH You ll DOMINATE Your Market WITH ONE You re Done
16 Be willing to CHANGE Be willing to PERISH
17 Walt Disney always had one foot in the past, and Marty SKLAR Vice Chairman, Disney Imagineering one foot in the future.
18 Organizations That Reinvent Themselves will THRIVE!
19 The S-Curve Y X Z
20 Don t rest on your laurels, we are just getting started. Walt DISNEY
21 # 2 Lesson Even Monkeys Fall From Trees!
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23 Create the Opportunities Overcome the Obstacles
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25 The trouble with people is we get hardening of the mental arteries, cirrhosis of enthusiasm along with arthritis of the imagination. Van FRANCE Founder, Disney University
26 FEATURE FILMS ARE THE RE- SULT OF YEARS OF SCIENTI- FIC STUDY COMBINED WITH THE EXPERIENCE OF YEARS
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28 FEATURE FILMS ARE THE RE- SULT OF YEARS OF SCIENTI- FIC STUDY COMBINED WITH THE EXPERIENCE OF YEARS
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30 FEATURE FILMS ARE THE RE- SULT OF YEARS OF SCIENTI- FIC STUDY COMBINED WITH THE EXPERIENCE OF YEARS
31 Let the Old Ways Rule
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33 Let the Old Ways Rule Stuck in a Rut Back in the good ole days That s their job What would Walt say?
34 We re SOOOOO good
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36 we re sooooo good Arrogance Complacency The one-trick pony
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39 Blame everyone else Mickey is a RAT! It s Them, Over there! Victim Mentality
40 C FORGET U about S T O the M E R (internal and external)
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42 Forget About Customer Cut corners You re on your own What s in it for me? Don t VALUE your VALUE
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44 # 3 Lesson Lessons from Disney University
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46 We have to keep plussing our show. If we ever lose them, it will take us ten years to get them back. Walt DISNEY
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49 A World-Class Customer Experience The Customers View
50 with Your Customers Friendliness Cleanliness EVERY DAY SAFE
51 Create a culture that will last
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54 more OPPORTUNITIES CORE VALUES
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56 NO silos!
57 The Happiest Place on EARTH
58 CULTURE more than a coat of paint on a run-down building
59 CULTURE It s what people do every day without being told
60 CULTURE What is your culture?
61 You Have the Power How Do You Use It?
62 more OPPORTUNITIES Position Expert Personal Relationship
63 # 4 Lesson The Changing Face of Today s Customer
64 more OPPORTUNITIES:CULTURE
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86 more OPPORTUNITIES
87 When is a Train Not a Train?
88 How CLEAN is CLEAN?
89 Are You?
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92 Budgets might be tight, creativity is free. Van FRANCE Founder, Disney University
93 Disney s SCSC Loyalty Model
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95 Keep The KEY It Message Simple!
96 Know your customer Know your team
97 Walk in Their Shoes Anticipate Issues Solve Their Problems Prove Your Value
98 Walk in Their Shoes Anticipate Issues When is the 3:00 parade? Tigger Teambuilding
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100 Beyond Welcome Change Take Control
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102 It s Up to YOU! STOP START CONTINUE What will you do
103 START STOP CONTINUE Short-Term (This Week) Start: Stop: Continue: Long-Term (Within 1 Month) Start: Stop: Continue:
104 Doug Lipp, #DisneyU Disney Best Practices
DISNEY CHRISTMAS MAGIC: THE ULTIMATE INSIDER'S GUIDE TO SPENDING THE HOLIDAYS AT WALT DISNEY WORLD BY ROGER WILK
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