Digital Scenarios and Future Skills

Transcription

1 Digital Scenarios and Future Skills

2 Digital Transformation Digital transformation is the change associated with the application of digital technologies to all aspects of human society.

3 Digital Transformation Hyper-Personalization

4 Agenda

5 Part 1: Why should you care?

6 Predictions

7 Prediction 1: World Economic Forum and Boston Consulting A grim future for workers who don't learn new skills

8 Prediction 1: World Economic Forum and Boston Consulting Almost 1 million Americans will see their occupations vanish entirely by 2026 Without new skills...41% will have minuscule or no chance of finding other work A grim future for workers who don't learn new skills

9 Scott Lever - Gartner Analyst

10 Prediction 2: Clayton Christensen (Harvard Business School)

11 Phases of Transformations Phase 1 Phase 2 Phase 3 Refine Disrupt Transform

12 Phase 1 - Refine and Re-create (10-15 years) Refine 1900 Disrupt Transform

13 Phase 1: Refine and re-create Electric trolley Electric light Electric Iron

14 Phase 2: Disrupt Phase Phase 2 Phase 3

15 Phase 2: Disrupt/Invent new things Washing machine Refrigerator Radio

16 Phase 3 - Transformation Phase Phase 2 Phase 3

17 Washing Machines + Refrigeration = Women s Vote Ted talk - Hans Rosling: The Magic Washing Machine

18 Washing Machines + Refrigeration = Women s Vote

19

20 Founded May 1935

21 Digital Transformation YOU ARE HERE Phase 1 Phase 2 Phase 3 Refine Disrupt Transform

22 Digital Transformation Phase 1 Phase 2 Phase 3 Refine Disrupt Transform

23 Topic Introduction: 35 Years in 6 Seconds

24 Digital Transformation Phase 1 Phase 2 Phase 3 Refine Disrupt Transform

25

26

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28 Cardiogram and UCSF previously demonstrated the ability for the Apple Watch to detect abnormal heart rhythm with a 97 percent accuracy. This new study shows the Watch can detect sleep apnea with a 90 percent accuracy and hypertension with an 82 percent accuracy.

29 A shift from reactionary / diagnostic medicine To proactive / predictive medicine.

30 Digital Transformation YOU ARE HERE Phase 1 Phase 2 Phase 3 Refine Disrupt Transform

31 Truck Driver

32 Digital Transformation YOU ARE HERE Phase 1 Phase 2 Phase 3 Refine Disrupt Transform

33 We don t know the full societal impacts or all the disruptive inventions. IT workers need to be Highly Resilient and Adaptable.

34 Problem Solving Adaptability How Employees Do What Employees Do Critical Thinking Learning Mindset Collaboration Conflict Resolution Influence Communication Relationship Building Engagement Hard Skills Accomplishments Quality of Work Prioritization Timeliness

35 Part 1: You should care!

36

37 Part 2: Scenarios and Job Pathways

38 Scenario Planning

39 Future Scenarios Drives the future state Inhibits the future state What responds / adapts to the future state

40 Future Scenarios What needs to respond or adapt to Work meet most of on themaking these adaptable scenarios

41 Example Scenarios for Homeowners

42 Example Scenarios for Homeowners Scenario Response Roof leak - Water damage - New roof Insurance Savings Plumbing failure - Water damage - New plumbing Insurance Savings Appliance failure - New appliance - Possible fire Insurance Savings Fire Safe, Smoke Alarms Furnace failure - New furnace - CO leak Savings CO Alarms

43 Example Scenarios for Homeowners Insurance Savings CO/Smoke Alarms Fire Safe

44 Digital Transformation Drivers Hyper-Personalization

45 Scenario 1: Future of Identity and Access Management Identity and Access Management Hyper-Personalizationv

46 IAM = What users expect now

47 Insert example scenarios here!

48 Insert example scenarios here! Scenarios Skill Responses Customer Experience Designer Solution Architect

49 Tool 1: Scenario Planning

50

51 Job Pathways

52 Job Pathway Future Job 1 New skills needed Benefit Current Job Future Job 2... Future Job 3... Future Job 4...

53 World Economic Forum Towards a Reskilling Revolution A Future of Jobs for All (Jan 2018)

54 Example Scenario - Job Pathway

55 Scenario 1: Future of Identity and Access Management Hyper-Personalization

56 Insert example scenarios here! Scenarios Skill Responses

57 Job Pathway ML Programmer +Statistical modeling +ML Frameworks ++ Hot new field, generic to many field Solution Arch. IAM Developer +Design skills +Facilitation ++ Adaptable to other dev. groups Customer Exp. Designer +Design skills +UX/UI ++ Hot new field, generic to many industries Predictive Security Analytics...

58 Tool 2: Job Pathways

59

60 Part 3: Hands On / Share Out

61 Solo / Group Work Tool 1: Scenario Planning

62 Solo / Group Work Tool 2: Make a Job Pathway

63 Share Out Share out

64 Part 1: Why should you care?

65 Digital Transformation Phase 1 Phase 2 Phase 3 Refine Disrupt Transform

66 Part 2: Scenarios and Job Pathways

67 Feedback.

68 Δ

69 Thank you. Digital Scenarios and Future Skills

70 Handouts

71 Digital Transformation Drivers Driver Description User-Centered Design User-centered design tries to optimize the product around how users can, want, or need to use the product, rather than forcing the users to change their behavior to accommodate the product Hyper Personalization Hyper Personalization has been defined as the use of data to provide more personalized and targeted products, services, and content. Artificial Intelligence / Machine Learning Systems able to perform tasks that normally require human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages. Internet of Things All devices are connected to the internet Autonomous Systems Systems which respond to inputs on their own without human intervention especially those driven by AI and environmental sensors. Big Data Extremely large data sets that may be analyzed computationally to reveal patterns, trends, and associations, especially relating to human behavior and interactions. Multi-device and location services Solutions designed to work where-ever customers are on whatever device they have.

72 Scenario Worksheet Drivers Scenario What Responds or Adapts

73 Job Pathway Worksheet Current Job Job Step 1 / Skills needed / benefit Job Step 2 / Skills needed / benefit