GAMEDEX Overview. We service games, all the way through with you

Transcription

1 GAMEDEX Overview

2 01 COMPANY INFO CONTENTS WORK & CLIENT PEOPLE & HISTORY 04 WORK DETAILS

3 COMPANY INFO 01

4 04 COMPANY INFO About GAMEDEX Gamedex is a combination of the following words: game, dexterity and index. We have the dexterity and we ve indexed your games to help you in every way we can.

5 05 COMPANY INFO We provide a total solution for game development and services Company Vision GAMEDEX s Total Solution Global Service Agency Gamedex provides a comprehensive solution for all aspects of game services, including localization, global operations, QA, and FunQA Direct Service GAMEDEX Risk Reduction

6 06 COMPANY INFO Components of GAMEDEX s Total Solution Game Service Know-how from handling various projects Currently operates major global titles Global and domestic game services Business Line Localization Localization experts with 10+ years experience Native speakers of localized languages Offers translation, cultural adaptation, localization, LQA, and global game operation. English / Japanese / Chinese (Mandarin, Cantonese) / German / French / Russian QA Author of GAME QA Professional, systemized QA experts who worked for 10+ years at major game companies Experience with online, mobile and VR games Game Consulting FQA experts with 10+ years of experience Know-how from various projects The only independent FunQA Lab in Korea

7 Process Total Solution Process for Global Service Game Service Global Service Planning Launch preparations Establish operation policy Viral Build anticipation Analyze competing games Launch Respond to early users Game guide Collect service issues Live Service Monitoring Events Viral promotions Statistics analysis & report Localization LQA Local QA Customization Notices, images, ads, banners Quality Goal Planning Function/reliability UX/compatibility Maintenance Cultural aspects Typos, grammar mistakes In-game testing Quality Test Functional Regression Performance Environment Market QA Respond to market reviews Get featured Maintenance QA Respond to live QA Respond to update QA Successful Service Game Consulting Lab Dev FunQA Group test Balance test Test fun factor Live FunQA Customer trend analysis Log analysis Update feedback Pre-launch ( Estimated 12 weeks ) Launch Maintenance

8 WORK & CLIENT 02

9 09 WORK & CLIENT Major Titles Serviced by GAMEDEX Beasts vs Monsters Downloaded: 1 million Global service: ~ Highest ranking (Based on KR market) 83 rd (Google Play), 49 th (App Store) Gunship Battle Downloaded: 78 million Global service: ~ Highest ranking (Based on KR market) 98 th (Google Play), 49 th (App Store) Pirates of the Caribbean: Tides of War Downloaded: 2 million Global service: ~ Highest ranking (Based on KR market) 44 th (Google Play), 35 th (App Store) Reference Glory Downloaded: 500 thousand Global service: ~ Highest ranking (Based on KR market) 10 th (Google Play), 18 th (App Store) Game of Dice Downloaded: 6 million Global service: ~ Highest ranking (Based on KR market) 17 th (Google Play), 11 th (App Store) Oceans & Empires Downloaded: 1.6 million Global service: ~ Highest ranking (Based on KR market) 19 th (Google Play), 7 th (App Store) Sword & Magic Downloaded: 1 million Global service: ~ Highest ranking (Based on KR market) 3 rd (Google Play), 1 st (App Store) SpongeBob Game Station Downloaded: 1 million Global service: ~ Highest ranking (Based on KR market) 86 th Google Play Three Kingdoms Black Label Downloaded: 100 thousand Global service: ~ Highest ranking (Based on KR market) 17 th (Google Play), 25 th (App Store)

10 10 WORK & CLIENT Clients that Place Trust in Our Services Client

11 11 WORK & CLIENT Introducing GAMEDEX International Branch GAMEDEX Global Reference Titles for GAMEDEX GLOBAL JAPAN Web Mr. CEO Seven Kingdoms Online Lunia Z Mobile Heroes in the Sky

12 PEOPLE & HISTORY 03

13 13 PEOPLE & HISTORY Introducing the CEO of GAMEDEX CEO History Gamedex Ltd. CEO (2016 ~ Current) C E O Joycity Corp. Japanese Division Director (2013 ~ 2016) Gamedex Ltd. (Japanese Branch) CEO (2010 ~ 2013) Ndoors Japanese Branch Director (2008 ~ 2010) Ndoors Atlantica Project Director (2006 ~ 2008) CCR Ltd. Fortress Project Team Chief (2003 ~ 2005) esoftnet Marketing Team Lead (2001 ~ 2002) CEO Bae Jun Suk Koei Corp. Korea Marketing PM (1999 ~ 2000)

14 Team Leaders Introducing the Team Leaders of GAMEDEX SALES DIVISION LEADER 15 years of experience in and out of game industry Extensive network within and out of game companies and media industries in China, Korea and other countries Online supported game service for A3 and Thousand Years Online by interpretation and translation, responsible for Seal Online publishing Web browser games Launched around 10 Chinese web browser games in Korea including Age of Seventh Dragon, Mr CEO, and Age of Warring Empire Media 5 years of experience as online magazine reporter at GameCh (China) and mud4u (Korea) SERVICE MANAGEMENT LEADER 10 years of experience in online, mobile game industry Online Journey to Fairyland, Jusun Online, Dragon Ball Online, Digimon Masters, Digimon RPG PM, Freestyle Freestyle Football Z Mobile Netmarble Everybody s Marble for Kakao, Oceans & Empires, Pirates of the Caribbean: Tides of War, Game of Dice, Rule the Sky, Dungeon Trackers, Last Dragon LOCALIZATION LEADER Expert at game localization PM and communication with Korean / Japanese companies Companies Joycity, SANSHO Studios, Moonblock, Everyfun, etc. Mobile Love Live! School Idol Festival, One Piece Treasure Cruise, Taiko Master, etc. QUALITY ASSURANCE LEADER 13 years of experience at Neowiz, Actozsoft, and Joycity Author of GAME QA (Hanbit Publisher), QA expert interviewer for Birth of Great Games 2 (Ji and Son) Responsible for QA and communication with Shanda Games Co. QA consulting for Chinese online game developing company Speaker for KGC Conference, contributor for KH Games GAME COUNSULTING LEADER Total 15 years of experience, including 10 years at NC SOFT Starting member of FunQA team in 2006 FunQA team leader for Aion CEO of AriSoft, a former FunQA agency

15 15 PEOPLE & HISTORY GAMEDEX Milestones 2015 Dec Freestyle 3on3 Dev (Joycity) FunQA History Jan Civilization Online Live FunQA 2016 Feb Overload (KOKOMO Games) Dev FunQA Gunship Battle 2 (Joycity) Dev FunQA Apr Game of Dice (Joycity) Japanese CS Game of Dice (Joycity) Live FunQA June Eldrian Legacy (Joycity) Japanese CS

16 16 PEOPLE & HISTORY July Aug Game of Dice, Eldrian Legacy localization (EN/JP/ZT/ZH) Infinity Stone (Whiteout Games) Japanese game services and authorized as a business agent in Japan 2016 Sept Oct Gunship Battle SW (Joycity) domestic game services, CS and localization Gunship Battle SW and Gunship Battle 2 VR (Joycity) QA History Nov Oceans & Empires (Joycity) domestic game service and Japanese CS Dec Oceans & Empires (Joycity) localization (EN/JP/ZT/ZH) Jan Angry Bird Dice (Joycity) JP / ZH / ZT localization and QA Freestyle 3on3 (Joycity) JP localization 2017 Feb Apr Spongebob Game Station (BlueArk) launching QA Military Girls (Funple Works) ZH / ZT localization Dealers Only Squad (Triple Double) domestic game service

17 17 PEOPLE & HISTORY May Pirates of the Caribbean: Tides of War (Joycity) localization (EN/JP/ZT/ZH), domestic game service and Japanese CS / QA June Project S2 (Clegames Inc.) ZH / ZT Localization Dealers Only Squad (Triple Double) global game service (EN/JP/ZT/ZH) and localization July Science of Love (Scatter Lab) JP localization History 2017 Aug Sept Arisoft FunQA Lab joined Gamedex (Worked with XL Games, JOYCITY, KOKOMO, LINE, PATI Games, and LG Electronics) Ninesky (playwith) ZH / ZT localization IRE (10birds) domestic game service Oct Project H (Gravity) ZH / ZT localization Nov Three Kingdoms Black Label (Signal and Co) ZH / ZT localization Freezing Extension (Trinity Games) domestic game service Dec Three Kingdoms Black Label (Signal and Co) LQA Project H (Gravity) LQA

18 18 PEOPLE & HISTORY Jan Qin Shi Huang (ULU GAMES) ZH / ZT localization Glory (ULU GAMES) LQA Three Kingdom Black Label (Signal and Co) QA Freezing Extension (Trinity Games) domestic game service IRE (10birds) domestic game service Dealers Only Squad (Triple Double) total game service Feb God of Highschool 2018 (SN Games) global game service Sword and Magic (LongtuGame Korea) Japanese localization History 2018 Mar Ultimate Football Manager (Mobcast) total game service Project D (Gravity) ZH / ZT localization Project H (Gravity) FGT Apr The Tale of Five Kingdoms (4:33 Creative Lab) ZH / ZT localization May Boxing Star (4:33 Creative Lab) French LQA Mad Rocket (Ratatat Studios) ZH / ZT localization June Project J (Game Arena) ZH / ZT localization VERSUS (SunnySide) EN / JP localization

19 19 COMPANY INFO GAMEDEX Company Structure CEO Global Business Operations Business Management Organization Chart Game Service Service Team 1 Localization Global CS Team QA QA Team 1 Service Team 2 Localization Team QA Team 2 English Service Team 3 Chinese Japanese Game Consulting Lab Service Team 4 European Languages (RU/GE/FR)

20 WORK DETAILS 04

21 21 WORK DETAILS CS CM SPM Service Management Responding to Inquiries 1:1 feedback Check for errors and issues Respond to and Manage Reviews Market reviews Manage high visibility reviews Monitoring Monitor high visibility channels such as tickets and communities Manage User Community Establish community Maintain community Respond to Users User care through comments Notices Provide notices for updates, maintenances, and in-game issues Run Events Manage event visibility, closing, and rewards Create Content FAQ, guides, GM notes, etc. Plan Events BM (Business model) In-game events Community events Manage Schedule Manage the schedule of the following: Maintenance, updates, and patches Events Shop items Community Manage Issues Manage policies Respond to Content Dispute Resolution Committee (Korea) Manage in-game bugs and issues

22 22 WORK DETAILS Translation Globalization LQA 1:1 feedback Excellent localization quality LQA & maintenance service Localization Experience with various genres Native language experts or game industry veterans High standards when recruiting (5% pass rate) In-house translators for realtime response Orientation for games and game translation Experience with diverse genres Provide glossary DB before sending to client Familiar with responding to urgent requests in global onebuild games Utilizes CAT tool (SDL Trados) for better LQA Strict translation quality guidelines CAT tool to minimize human error

23 23 WORK DETAILS QA Consulting QA Testing Situational QA Establish QA Process Functional QA FGT Quality Assurance Consulting for QA process and building QA teams Effective Build Process & Version Management Continuous integration (CI) for stable code freeze Effective version management policy Issue Management Tool Provide bug tracking system (BTS) for improved productivity Quality Issue and Risk Analysis Analysis of repeating problems and critical issues Specification based TC build Experience/exploration based play test Performance QA Load & Stress Environment Test Test responses to incoming calls, blackouts, incoming texts, etc. Update QA Device Compatibility Test Test covers over 90% of devices in Korea User feedback analysis Collect quantitative data Suggest direction for game content Store/Market Review Check regulation adherence (IOS, AOS, Korean market) Featured Review Check regulation for getting featured Verification and Billing Check third party verification (For registering users) Check payments/refunds Security Tool Test Test security tools and hacks

24 24 WORK DETAILS Dev FunQA Live FunQA Game Consulting Family Group Test FGT through small/middle size group of testers Feedback from normal testers + experts System Analysis Detailed analysis of game systems including UI, UX, IAP, etc. Provide detailed analysis of video, sounds, game DB, etc. Feedback based on Analysis Test play by selected players and get feedback from user s perspective Provide references from other games Current Game Status Review Customer trend review by game service/qa team Experience gameplay as a user Customized Analysis Detailed log analysis done by FQA professionals Update Feedback Feedback and references given for current and future updates Unique and clear solutions for each game

25 CONTACT US ADDRESS5F Seohyun Building, 340, Hwangsaeul-ro, Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea Global Business Cui Yan Global Business Branch Director Tel

26 THANK YOU