APPENDIX I BIBILOGRAPHY BOOKS 1. Gordon, Natrajan, Banking Theory Law and Practice, Himalaya Publishing House, New Delhi,

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1 APPENDIX I BIBILOGRAPHY BOOKS 1. Gordon, Natrajan, Banking Theory Law and Practice, Himalaya Publishing House, New Delhi, Desai, Vasant, Indian Banking Nature and Problems, Himalaya Publishing House, Bombay, Kamal Nayar, Commercial Banks in India Performance Evaluation, Deep and Deep Publications, New Delhi, Gupta S.P., Statistical Methods, Sultan Chand & Sons, New Delhi, H.L.Bedi, V.K.Hardikar, Practical Banking Advances, UBS Publications, New Delhi K.P.M.Sundaram, P.N.Varshney, Banking Theory Law and Practice, Sultan Chand & Sons Publications, New Delhi Singh, S., Performance Budgeting for Commercial Banks in India, Thrukral VOH publishers, New Delhi. 8. Desai, Vasant, Bank Management, Himalaya Publishing House, Bombay, V.K.Kapoor, Introduction to Computers and Information System, Sultan Chand & Sons Publications, New Delhi M.Willson, Business Statistics, Himalaya Publishing House, New Delhi C.R.Kothari, Research Methodology Methods & Techniques, New Age International Publications, New Delhi Desai, Vasant, Development Banking - Issues and Options, Himalaya Publishing House, New Delhi, Damodar N. Gujarati, Sangeetha, Basic Econometrics, Tata McGraw-Hill Publishing Company, New Delhi S.P.Gupta, M.P.Gupta, Business Statistics, Sultan Chand & Sons Publications, New Delhi Varshney P.N. and Shri Sarkar K.C., Banking Law Practice, Sultan Chand & Sons Publications, New Delhi,

2 16. Alexis Leon and Matheves Leon, Fundamentals of Information Technology, Vikas Publishing House Pvt. Ltd., New Delhi, R.S.N. Pillai and Bagavathi, Business Statistics Theory and Practice, S.Chand & Company Ltd., Ram Nagar, New Delhi Dr. S. Gurusamy, Banking Theory Law and Practice, Vijay Nicole Imprints Private Limited Publication, Chennai Varshney P.N. and Mittal D.K., Indian Financial System, Sultan Chand & Sons, New Delhi Richard I Levin David S Rubin, Statistics for Management, Printice Hall of India Private Limited, New Delhi, G.C Beri, Business Statistics, Tata McGraw-Hill Publishing Company Limited, New Delhi, R.Rajesh and T.Sivagnanasithi, Banking Theory Law and Practice, Tata McGraw-Hill Publishing Company Limited, New Delhi, Dr. K.Gowri, Madurai Under the English East India Company ( ), Raj Publishers Madurai, Dr. D.Devakunjari, Madurai Through the ages, from the earliest times to 1801 AD., Society for Archaeological, Historical and epigraphical Research, Madurai, R. Rajayyan, History of Madurai, Madurai Kamaraj University, Madurai, THESES AND REPORTS 26. K. Alagesan, A Study on Marketing of Banking Services By the State Bank of India In Madurai Region, Thesis Submitted to Madurai Kamaraj University, V.Arunagiri Pandian, A Study on Non Performing Assets in Banking Industry With Reference to Tamil Nadu Circle, Thesis Submitted to Madurai Kamaraj University, S. Valli Devasena, An Evaluation of Customer Service in State Bank of India, Thesis Submitted to Madurai Kamaraj University,

3 29. R.S. Devi, Customer Relationship Management in Banking Sector, Thesis Submitted to Madurai Kamaraj University, E.Seenivasan, Customer Satisfaction Towards Distribution of Services in Retail Banking A Study With Reference To Commercial Banks In Cuddalore District. Unpublished Ph.D. Thesis Submitted to Madurai Kamaraj University, REPORTS 31. Report on Report on Trend and Progress of Banking in India, Reserve Bank of India Bulletin, RBI, New Delhi, Report on Annual Credit Plan Published by Canara Bank, Lead Bank in Madurai District, RESEARCH ARTICLES 33. Dr Amrit Patel, Rural Banking Policy Should Promote Effective Use of Technology, The Indian Banker, Vol. No. IV, No.6, June 2009, PP Dr.Ashish Srivastava, Payment and Settlement Systems in India - Recent Developments and Central Bank Oversight, the professional banker Vol. No. VIII issue 2, February 2008, pp M.Balakrishnan, Indian Payment System, The Indian Banker, Vol. No. I No.11, November 2006, pp T.V.Balakrishnan, Aligning to Techno-Banking, The Professional Banker, Vol. No.VII, issue 2, December 2007, pp GV Chalam and KS Nageshwara Rao, E-banking Applications in Indian Banks Emerging Issues, The Professional Banker, Vol. No.VI, issue 2, February 2006, pp V.Dheenadhayalan, Automation of Banking Sector in India, The YOJANA Vol.No.54, February 2010, PP Geetika, Tanuj Nandan and Ashwani kr. Upadhyay, Internet banking in India: Issues and Prospects, The ICFAI Journal of Bank Management, vol. No. VIII, No.2, May 2008, pp IAMAI, IAMAI s Report on Online Banking, 2006, http// Assessed on September 10,

4 41. Jayant Kumar and Hitesh Bhatia, E-Banking Some Economic Implications, The Journal of E-business, Vol.#07m, January 2009, pp N Kamakodi and M Basheer Ahamed Khan, Customer Expectations and Service Level in E-Banking Era, The ICFAI Journal of Bank Management, Vol.VII, No.4, November 2008, pp Kaza Sudhakar (2006) in their title Electronification of Payment System in India, The Indian Banker, Vol. No. I, No.3, March 2006, pp A.Kumaresan, I.Chitrakala and K.Gowtham, A Study on Credit Card Holder s Expectations and Preferences Towards Selected Banks in Coimbatore City, Tamil Nadu, The Indian Journal of Marketing, April 2010, pp Mallikarjunan Krishnamurthy, Product Innovation in Banking Industry - A brief Study of e-banking Scenario, The Professional Banker, Vol. No. III issue 6, June 2008, pp Manish Ashiya, Electronic Payments Current Offering and Developments, The Professional Banker, Vol. No.VI, issue 9, September 2006, pp B.Manoharan, E-Service as a Tool for Marketing of Financial Services, The Professional Banker, Vol. No.VII, issue 8, August 2007, pp B.Manoharan, Indian E-Payment Systems and their Performance, The Professional Banker, Vol. No.VII, issue 3, March 2007, pp Monoj Kumar Joshi, Internet Banking Authentication - The Need of the Hour, The Professional Banker Vol. No. VIII issue 3, March 2008, pp Manoj Kumar Joshi, Mobile Banking At the Doorstep of the Masses, The Professional Banker, Vol. No.VII, issue 9, September 2007, pp Nadim Jahangir and Noorjahan Begum, Effect of Perceived Usefulness, Ease of Use, Security and Privacy on Customer Attitude and Adaptation in the Context of E-Banking, The Journal of Management Research Vol.No.7, No.3, December 2007, pp T.R.Nagesh, Mobile Banking Gaining Momentum, The Professional Banker, Vol. No. IX, issue 1, January 2009, pp

5 53. T.R.Nagesh, Internet Banking A Regulatory Challenge, The Professional Banker, Vol. No. Vii, issue 2, Dec 2007, pp Narinder Kumar Bhasin and M Balakrishnan, Impact of Technology on Payment Systems, The Indian Banker, Vol. No. II, No.9, September 2007, pp Narinder Kumar Bhasin, Indian Banking Towards Global Best Practices, The Indian Banker, Vol.No.11, November 2007, pp Nidhi Choudhari, Leveraging Banking Technology For Improving Customer Service, The Indian Banker, Vol. No. IV, No.7, July 2009, pp S.Nithys Sumathi, A study on Customer Attitude Towards Credit Cards with Reference to Standard Chartered Bank, The Organizational Management, Vol. No. XXIV, No.4 January March 2009, pp Nancy John, Skimming A New Credit Card Scam, The Professional Banker, Vol. No. VII, issue 4, April 2007, pp Dr.Prasun Kumar Das, Information and Communication Technology (ICT) - A Catalyst to Transform Agricultural Lending Business of Commercial Banks, The Indian Banker, Vol. No. II No.5 May 2007, pp Praveen Dalal, Internet Banking and Its Challenges in India, The ICFAI Journal of Cyber Law, Vol. No. IV, issue 3, August 2005, pp Dr.Priyanka Gite and Rahul Mishra, Application of Biometrics in Indian Banking Sector, The Professional Banker Vol. No. IX issue 5, May 2009, pp T.Paulraj, Mobile Banking Right Call for Financial Inclusion, The Professional Banker, Vol. No.VII, issue 1, January 2007, pp Ramprasad and RS Bharatish Rao, The Role of IT in Micro Finance, The Professional Banker, Vol. No. VI, issue 2, February 2006, pp Ravi Kumar Sharma, Technology and Security in Indian Banking System, The Professional Banker, Vol. No.V, issue10, November 2005, pp Sandeep Kautish, Online Banking A Paradigm Shift, The Journal of E- business, Vol. #07m, October 2008, pp

6 66. Sanjay Sharma, Payment Systems, The Indian Banker, Vol. No. I, No.3, March 2006, pp A Sarat Chandra and Mukui Srivastava, Scenario 2009 Are Indian Banks Ready?, The Indian Banker, Vol. No. III No.1, January 2008, pp RH Sarma, Birth of Virtual Banks- time to write obituary of brick and mortar banks?, The Professional Banker, Vol. No.VII, issue11, November 2007, pp D.Satish, Forex Muddle Making Banks Scapegoats, The Professional Banker, Vol. No.III issue 3, July 2008, pp K.R.Subbakrishna, Large Value Payments through Electronic Payment Systems - An Initiative of Reserve Bank of India, The Professional Banker Vol. No.III issue 3, July 2008, pp Dr.A.Subbiah and Dr.Jeyakumar, E-banking A New Dimension of Customer Service of Commercial Banks in India, The Monthly Public Opinion Surveys, August 2009, pp Dr.A.Subbiah and Mrs.R.Preveena, Risk Management In E-Banking, The Banking Finance, April 2010, pp Dr.A.Subbiah and Dr.S.Jeyakumar, Growth of ATMs In Banking Sector An overview, The Monthly Public Opinion Surveys, August 2009, pp Dr.A.Subbiah and Dr.S.Jeyakumar, Customer Service of Commercial Banks with Special Reference to ATMs, The Banking Finance, April 2010, pp Dr.Sumathy Venkatesan, Banking Industry Vision 2010, The Indian Banker, Vol. No. II No.1 January 2007, pp Mrs.G.Shanthi, Expert Systems in Banking, The Organizational Management, Vol. No. XXIV, No.4 January March 2009, pp Shyam Kumar Garg, Successful Computerization in Banks, The Professional Banker, Vol. No.VI, issue 3, March 2006, pp Shyam Kumar Garg, Computer Policy for Banks, The Professional Banker, Vol.VII, issue 4, April 2007, pp

7 79. Dr. K.Srinivasa Rao, Technology Innovation in Banking a Tool for Inclusive Growth, The Indian Banker, Vol. No. III No.12, December 2008, pp G.Srinivasan and Sanjay Sharma, Internet Banking and Mobile Banking, The Indian Banker, Vol. No.1 No.9, September 2006, pp A.K.Sohani, Technology Initiatives by State Bank Of India, The Professional Banker Vol. No. X issue 3, March 2009, pp Tapan Kumar Nayak and Manish Agarwal, Consumer s Behaviour in Selecting Credit Cards, The Journal of Services Marketing, Vol.vi, No.4, December 2008, pp Tom Jacobs, Multi-Channel Banking, The Journal of E-business, Vol. #07m, May 2008, pp R.K.Uppal, Customer Perception of E-banking services of Indian Banks, The ICFAI Journal of Bank Management, Vol.VII, No.1, February 2008, pp R.K.Uppal and Rimpi Kaur, Customer Service in Banks an empirical study, The Journal of Management Research, Vol. Vii, No.4, April 2008, pp J.Venkatesh and P.Periasamy, Role of E-Banking in Emerging Scenario, The Professional Banker, Vol. No.VII, issue 2, December 2007, pp Dr.R.Vijayakumar and Dr.N.Raman, Digital Banking, The Organizational Management, Vol. No. XXIII No.2 July September 2007, pp Vikas Shrotriya, Techno-Banking Gate way to Market Leadership, The Professional Banker, Vol. No.VII, issue11, November 2007, pp Wai-Ching Poon and Booi-Chen Tan, Spread of E-Banking in Malaysia A Consumer Perspective, The ICFAI Journal of Bank Management, Vol.VII, No.4, November 2008, pp Dr.N.Yesodha Devi and Mrs.A.Gomathi, A Study on the Frequency of Usage of Credit Cards in Coimbatore City, The Organizational Management Vol. No. XXIV, No.3 October - December 2008, pp &&&&& 258