Tech Pro Survey: Hong Kong A World Powered by Tech Pros and a Celebration of IT Pro Day 2018
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1 Tech Pro Survey: Hong Kong A World Powered by Tech Pros and a Celebration of IT Pro Day 2018 Conducted by C White Consulting July 2018
2 Study Overview asdf Areas of discussion What data can help demonstrate why we should appreciate our technology professionals and celebrate them not only on IT Pro Day, but all year long? How would technology professionals use their knowledge, insight, and skillset to move their organisation, life, community, and the entire world forward when they have the free time to do so? 2018 SolarWinds Worldwide, LLC. All rights reserved. 1
3 Study Overview Respondent demographics 21% Company Size (number of employees) 3% 19% 15% FTEs FTEs 8% FTEs FTEs 7% FTEs 16% 5% 3% Tech Pro s Role 27% Practitioner Manager Director IT Consultant FTEs FTEs IT- related 9% 18% FTEs 49% 67 IT practitioners, managers, and directors in Hong Kong from public- and private-sector small, mid-size, and enterprise companies participated in a July 2018 online survey fielded by C White Consulting on behalf of SolarWinds. Full survey results available here SolarWinds Worldwide, LLC. All rights reserved. 2
4 What keeps IT moving today Tasks That Tech Pros Typically Complete on a Daily Basis Responding to help desk tickets 34% Responding to one-off user requests 55% Network optimisation 33% Systems optimisation 60% Database optimisation Patching security vulnerabilities Coding 19% 27% 36% Continuous integration 51% Three-fifths of tech pros surveyed perform systems optimisation on a daily basis, while over half of tech pros (respectively) respond to one-off user requests and perform continuous integration on a daily basis. Only one-fifth of tech pros code on a daily basis. Which of the following tasks do you typically complete on a daily basis? [choose all that apply] 2018 SolarWinds Worldwide, LLC. All rights reserved. 3
5 What keeps IT moving today Top Three Activities for Tech Pros WHEN THEY HAVE TIME to Proactively Optimise Performance of IT Environment Automating repetitive manual tasks Gathering/analysing data Researching new technologies 51% 58% 57% #1 by weighted rank #4 by weighted rank #3 by weighted rank Evaluating/balancing workloads 31% #6 by weighted rank Installing/configuring monitoring (including alerts, reports, visualisations, etc.) Meeting with external groups to understand their needs/experiences Migrating apps/workloads to new hardware that you already have but have not yet fully utilised 16% 31% #5 by weighted rank 52% #2 by weighted rank 1% Nearly three-fifths of tech pros surveyed (respectively) indicate that automating repetitive manual tasks and researching new technologies are among their top three activities when they have the time to work on proactively optimising the performance of their IT environment, with 30% listing automating repetitive manual tasks as their top-ranked (#1) activity, while 18% list researching new technologies as their #1 activity. By weighted rank, automating repetitive manual tasks is the top-ranked activity, followed by #2 meeting with external groups to understand their needs/experiences, and #3 researching new technologies. When you have time to work on PROACTIVELY optimising the performance of your IT environment, which of the following are your TOP THREE activities? [choose only 3 in prioritised 2018 SolarWinds Worldwide, LLC. All rights reserved. 4
6 What keeps IT moving today Top Three Activities for Tech Pros IF THEY HAVE ENTIRE DAY WITH NO RESTRICTIONS to Proactively Optimise Performance of IT Environment Automating repetitive manual tasks Gathering/analysing data Researching new technologies 60% 60% 64% #2 by weighted rank #3 by weighted rank #1 by weighted rank Evaluating/balancing workloads Installing/configuring monitoring 25% 33% #6 by weighted rank #5 by weighted rank Meeting with external groups to 40% #4 by weighted rank Migrating apps/workloads to new 18% 0% Three-fifths or more of tech pros surveyed (respectively) indicate that researching new technologies, automating repetitive manual tasks, and gathering/analysing data are in their top three activities if they had an entire day with no restrictions to work on proactively optimising the performance of their IT environment, with 27% listing automating repetitive manual tasks as their top-ranked (#1) activity, while 21% list researching new technologies and 10% list gathering/analysing data as their #1 activity. By weighted rank, researching new technologies is the top-ranked activity, followed by #2 automating repetitive manual tasks, and #3 gathering/analysing data. If you could work on PROACTIVELY optimising the performance of your IT environment for your entire work day with no restrictions, which of the following would be your TOP THREE activities? [choose only 3 in prioritised order] 2018 SolarWinds Worldwide, LLC. All rights reserved. 5
7 What keeps IT moving today Top Work-Related Activities That Tech Pros Would Spend Their Time on IF THEY HAD ONE EXTRA HOUR IN THEIR WORK DAY Developing your IT skillset Planning/strategising future technology innovation in your IT environment 30% 30% Working on existing reactive/routine issues that you need more time to solve Upgrading existing technology 7% 7% Researching new technologies 21% 4% Nearly one-third of tech pros surveyed (respectively) would spend their time developing their IT skillset and planning/strategising future technology innovation in their IT environments if they had one extra hour in their work day to spend however they liked on a work-related activity. One-fifth of IT pros would spend their time researching new technologies. Less than 10% of IT pros (respectively) would spend their extra hour working on existing reactive/routine issues that need more time to solve and upgrading existing technology. If you had ONE EXTRA HOUR in your work day to spend however you like on a workrelated activity, how would you spend that hour? [choose only one] 2018 SolarWinds Worldwide, LLC. All rights reserved. 6
8 Using IT to move the world forward Top Three Technology Advancements That Tech Pros Would Use to Solve Challenges in Order to Move IT Environment Forward IF THEY HAD MORE FREE TIME TO DO SO Cloud 67% #1 by weighted rank Artificial intelligence (AI)/machine learning/deep learning 60% #2 by weighted rank Augmented reality (AR)/virtual reality (VR)/mixed reality 4% Blockchain 28% #5 by weighted rank Non-volatile memory express (NVMe)/flash storage 13% Automation 54% #3 by weighted rank Big data analysis 40% #4 by weighted rank Internet of Things (IoT) 22% #6 by weighted rank Containers 9% 0% Two-thirds of tech pros surveyed indicate that the cloud is among their top three technology advancements they would use to solve challenges in order to move their IT environment forward if they had more free time to do so, with 40% listing it as their top-ranked (#1) technology to use. By weighted rank, the cloud is also the top-ranked technology advancement to use, followed by #2 AI/machine learning/deep learning, and #3 automation. Imagine a world where you have more free time. A world where you could use your technical knowledge, insight and skillset to move your organisation, your life, your community, and your world forward. In such a world, which THREE technology advancements would you use to solve challenges in your IT 2018 SolarWinds Worldwide, LLC. All rights reserved. environment? [choose only 3 in prioritised order] 7
9 Using IT to move the world forward Top Three Areas of Life OUTSIDE OF WORK That Tech Pros Would Use a Technology Advancement to Enhance IF THEY HAD MORE FREE TIME TO DO SO Vacation planning Making plans with friends Home DIY projects Meal planning Organising group events (ie book club, fantasy sports league, Exercise/workout routine Managing the family schedule Managing finances Religious/spiritual life Pursuing a new hobby Learning a language 1% 49% #2 by weighted rank 15% 34% #3 by weighted rank 9% 13% 31% #5 by weighted rank 28% #4 by weighted rank 60% #1 by weighted rank 15% 19% 24% #6 by weighted rank Three-fifths of tech pros surveyed indicate that managing finances is among their top three areas outside of work they would use a technology advancement to enhance, if they had more free time to do so, with 43% listing it as their top-ranked (#1) area. By weighted rank, managing finances is also the top-ranked area, followed by #2 vacation planning, and #3 home do-it-yourself (DIY) projects. Imagine a world where you have more free time. A world where you could use your technical knowledge, insight and skillset to move your organisation, your life, your community, and your world forward. In such a world, which THREE areas of your day-to-day life outside of work would you use a technology advancement 2018 SolarWinds Worldwide, LLC. All rights reserved. 8 to enhance? [choose only 3 in prioritised order]
10 Using IT to move the world forward Top Three Technology Advancements That Tech Pros Would Use to Solve Broader Community, Societal, or World Issues IF THEY HAD MORE FREE TIME TO DO SO Cloud Artificial intelligence (AI)/machine Augmented reality (AR)/virtual reality Blockchain Non-volatile memory express Automation Big data analysis Internet of Things (IoT) Containers 0% 1% 6% 12% Imagine a world where you have more free time. A world where you could use your technical knowledge, insight and skillset to move your organisation, your life, your community, and your world forward. In such a world, which THREE technology advancements would you use to solve broader community, societal, or world issues (such as hunger, domestic violence, access to clean drinking water, inequality, or even world peace)? [choose only 3 in prioritised order] 2018 SolarWinds Worldwide, LLC. All rights reserved. 9 30% 31% 40% #3 by weighted rank #5 by weighted rank Three-fourths of tech pros surveyed indicate that AI/machine learning/deep learning is among their top three technology advancements they would use to solve broader community, societal, or world issues, if they had more free time to do so, with 33% listing it as their top-ranked (#1) technology to use. By weighted rank, AI/machine learning/deep learning is also the top-ranked technology to use, followed by #2 big data analysis, and #3 the cloud. 49% 54% 75% #6 by weighted rank #2 by weighted rank #4 by weighted rank #1 by weighted rank
11 The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks) of their respective companies. 10
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