Innovating From Within
|
|
- Job Townsend
- 6 years ago
- Views:
Transcription
1 HOW Design Live 2014 Innovating From Within Justin LUMA Institute and its licensors
2 INNOVATING FROM WITHIN Crap title. 2
3 3
4 FRAMING THE PROBLEM How might I allow the audience to design the talk? (How might I shirk some responsibility if the talk is crap?) 4
5 5
6 6
7 CHOOSE YOUR PRESENTER S LOOK A! B! Sensible dress shirt Irreverent design tee 7
8 MY APPROACH TO DEVELOPING MY PRESENTATION 8
9 9
10 10
11 11
12 12
13 13
14 14
15 TO BE SKILLED AT HUMAN-CENTERED DESIGN IS TO BE SKILLED AT 15
16 CHOOSE YOUR OWN PRESENTATION A! B! Tell me about your personal background and a few key experiences that got you here. Tell me about the LUMA story and your approach to humancentered design. 16
17 LUMA INSTITUTE We equip individuals, teams and 0rganizations to accelerate innovation. Every day, all around the world. 90
18 THE CHALLENGES WE FACE REQUIRE VARIOUS DEGREES OF CHANGE! Little Change Big Change 91
19 IN MANY DIFFERENT FORMS Products Environments Websites Software Tools Hardware... Tangible Forms! Services Processes Business Models Policies Laws Intangible Forms Little Change Big Change 92
20 DOTTING THE LANDSCAPE OF INNOVATION Products Environments Websites Software Tools Hardware... Tangible Forms Services Processes Business Models Policies Laws Intangible Forms Little Change Big Change 93
21 Innovation is a growing global economic imperative. 94
22 Innovation is a growing global economic imperative. It calls for more people to be more innovative more often. 95
23 Innovation is a growing global economic imperative. It calls for more people to be more innovative more often. But how? 96
24 Human-Centered Design 97
25 Human-Centered Design The discipline of developing solutions in the service of people. 98
26 Human-Centered Design The discipline of developing solutions in the service of people. 99
27 Design is not a one-shot vaccine; it s an innovation fitness program that puts an organization on top of its game. It is not an event, it is a way of thinking, communicating and doing every day. HEATHER FRASER Rotman School of Business University of Toronto 100
28 Human-Centered Design The discipline of developing solutions in the service of people. 101
29 Everyone designs who devises courses of action aimed at changing existing situations into preferred ones. HERB SIMON Nobel Laureate in Economics 102
30 Human-Centered Design The discipline of developing solutions in the service of people. 103
31 104
32 105
33 106
34 107
35 108
36 109
37 CHOOSE YOUR OWN PRESENTATION A! B! Tell me about the LUMA System of Innovating for People. Tell me about the future of innovation. 110
38 TO BE SKILLED AT HUMAN-CENTERED DESIGN IS TO BE SKILLED AT 128
39 THE LUMA SYSTEM OF INNOVATING FOR PEOPLE 129
40 We didn t invent this 130
41 131
42 132
43 Ethnographic! Research! People & Systems Concept Ideation Participatory Research Patterns & Priorities Modeling & Prototyping Evaluative Research Problem Framing Design Rationale 133
44 Looking Methods for observing human experience: Understanding Methods for analyzing challenges and opportunities: Making Methods for envisioning future possibilities: ETHNOGRAPHIC RESEARCH PEOPLE & SYSTEMS CONCEPT IDEATION o o o o Interviewing Fly-on-the-Wall Observation Contextual Inquiry Walk-a-Mile Immersion... o o o o Stakeholder Mapping Persona Profile Experience Diagramming Concept Mapping... o o o o Thumbnail Sketching Creative Matrix Round Robin Alternative Worlds... PARTICIPATORY RESEARCH PATTERNS & PRIORITIES MODELING & PROTOTYPING o o o o What s on Your Radar? Buy a Feature Build Your Own Journaling... o o o o Affinity Clustering Bull s-eye Diagramming Importance/Difficulty Matrix Visualize-the-Vote... o o o o Storyboarding Schematic Diagramming Rough & Ready Prototyping Appearance Modeling... EVALUATIVE RESEARCH PROBLEM FRAMING DESIGN RATIONALE o o o o Think-Aloud Testing Heuristic Review Critique System Usability Scale... o o o o Problem Tree Analysis Statement Starters Abstraction Laddering Rose, Thorn, Bud... o o o o Concept Poster Video Scenario Cover Story Mock-up Quick Reference Guide...
45 This is not a prescriptive process. 135
46 Looking Methods for observing human experience: Understanding Methods for analyzing challenges and opportunities: Making Methods for envisioning future possibilities: ETHNOGRAPHIC RESEARCH PARTICIPATORY RESEARCH EVALUATIVE RESEARCH PEOPLE & SYSTEMS PATTERNS & PRIORITES PROBLEM FRAMING CONCEPT IDEATION MODELING & PROTOTYPING DESIGN RATIONALE YOUR PROCESS HERE Interviewing Fly-on-the-Wall Observation Contextual Inquiry Walk-a-Mile Immersion What s on your Radar? Build Your Own Buy a Feature Journaling Think-Aloud Testing Heuristic Review Critique System Usability Scale Stakeholder Mapping Persona Profile Experience Diagramming Concept Mapping Affinity Clustering Bull s-eye Diagramming Importance/Difficulty Matrix Visualize-the-Vote Problem Tree Analysis Statement Starters Abstraction Laddering Rose, Thorn, Bud Thumbnail Sketching Creative Matrix Round Robin Alternative Worlds Storyboarding Schematic Diagramming Rough & Ready Prototyping Appearance Modeling Concept Poster Video Scenario Cover Story Mock-up Quick Reference Guide Research Concept Development Pilot Launch Maintain
47 SAMPLE METHOD COMBINATIONS A good sequence of methods for developing creative solutions in service of customers A good sequence of methods for assessing the usability of a rapidly built prototype and finding prioritized insights 137
48 138
49 139
50 CHOOSE YOUR OWN PRESENTATION A! B! What is the future of innovation? Now that I have a seat at the table, what can I do tomorrow? 140
51 I ve got a seat at the table now what? 173
52 177
53 INNOVATING FROM WITHIN Problem Framing 178
54 The problem is that we don t understand the problem. PAUL MACCREADY MECHANICAL ENGINEER, DESIGNER OF HUMAN-POWERED AIRCRAFT 179
55 180
56 UNDERSTANDING PROBLEM FRAMING Statement Starters An approach to phrasing problem statements that invites broad exploration 181
57 182
58 183
59 184
60 185
61 How might we make people less self-conscious about an artificial limb? I spend a lot of time at the beach in the summer and people frequently say, Cool tattoos. Nadav Kander for the New York Times 186
62 How might we reflect a wearer s unique personality and interests? I don t want them to think, Poor, disabled girl. I want them to think, Wow, she s hot. With the snake arm, I feel like I have something added on. Nadav Kander for the New York Times 187
63 188
64 The application isn t the goal it s an obstacle between the user and their goal. 189
65 190
66 INNOVATING FROM WITHIN Putting People First 191
67 What people say, what people do, and what they say they do are entirely different things. MARGARET MEAD ANTHROPOLOGIST 192
68 193
69 LOOKING ETHNOGRAPHIC RESEARCH Walk-a-Mile Immersion A way of building empathy for people through firsthand experience 194
70 195
71 196
72 197
73 UNDERSTANDING PROBLEM FRAMING Rose, Thorn, Bud A technique for identifying things as positive, negative, or having potential 198
74 199
75 200
76 201
77 202
78 203
79 204
80 INNOVATING FROM WITHIN Creating & Prioritizing Valuable Ideas 205
81 It s easier to tone down a wild idea than think up a new one. ALEX OSBORN Author, Your Creative Power 206
82 207
83 208
84 MAKING CONCEPT IDEATION Creative Matrix A format for sparking new ideas at the intersections of distinct categories 209
85 210
86 COLUMNS (RELATED TO PEOPLE) MATRIX CONSTRUCTION Market segments Service touchpoints Problem statements Creative Matrix ROWS (ENABLERS) Emerging tech Cultural drivers Market trends 211
87 212
88 MAKING CONCEPT IDEATION Round Robin An activity in which ideas evolve as they are passed from person to person 213
89 214
90 215
91 216
92 "2010"LUMA"Institute"and"its"licensors". " ROUND&ROBIN CHALLENGE&STATEMENT Create"a"CDI"Positioning"Statement."A"positioning"statement"describes"what"you"want"the"world"(in"this"case"the"rest"of" IR)"to"think"about"CDI."It"should"state"how"you"want"CDI"to"be"perceived"and"valued"based"on"what"it"delivers. PROPOSE&A&MISSION& STATEMENT Here"is"an"example:"(Who):"Bloomingdale s"(what)"are"fashion"focused"department"stores"(for"whom)"for"trendp conscious,"upperpmiddle"class"shoppers"(what"need)"looking"for"highpend,"new"products."(against"whom"or"what)" Unlike"other"department"stores"(What s"different)"bloomingdales"provides"unique"merchandise"in"a"posh,"thetrical" setting"(so)"that"makes"the"shopping"experience"entertaining"and"memorable." (Who):" (What):" ROUND&ROBIN CHALLENGE&STATEMENT Create"a"CDI"Positioning"Statement."A"positioning"statement"describes"what"you"want"the"world"(in"this"case"the"rest"of" IR)"to"think"about"CDI."It"should"state"how"you"want"CDI"to"be"perceived"and"valued"based"on"what"it"delivers. (For"whom): (What"Need):" (Against"whom"or"what):" (What s"different)" Here"is"an"example:"(Who):"Bloomingdale s"(what)"are"fashion"focused"department"stores"(for"whom)"for"trendp conscious,"upperpmiddle"class"shoppers"(what"need)"looking"for"highpend,"new"products."(against"whom"or"what)" Unlike"other"department"stores"(What s"different)"bloomingdales"provides"unique"merchandise"in"a"posh,"thetrical" setting"(so)"that"makes"the"shopping"experience"entertaining"and"memorable." (So):"(Capabilitiy"1) (Capability"2) (Capability"3) CRITIQUE&THE&MISSION& (Who):" STATMENT.&POINT&OUT&THE WEAK&PARTS&AND&EXPLAIN WHY&IT&IS&INADEQUATE (What):" (For"whom): PROPOSE&A&MISSION& STATEMENT (Who):" (What"Need):" (Against"whom"or"what):" (What s"different)" (So): (What):" ADDRESS&THE&CRITIQUE&BY (Who):" EDITING&THE&EXISTING& PROPOSAL& (What):" (For"whom): (For"whom): (What"Need):" (Against"whom"or"what):" (What s"different)" (So):"(Capabilitiy"1) (What"Need):" (Capabilitiy"2) (Capabilitiy"3) (Against"whom"or"what):" (What s"different)" (So):"(Capabilitiy"1) (Capability"2) (Capability"3) 217
93 "2010"LUMA"Institute"and"its"licensors". " (Capability"2) (Capability"3) ROUND&ROBIN CHALLENGE&STATEMENT PROPOSE&A&MISSION& STATEMENT Create"a"CDI"Positioning"Statement."A"positioning"statement"describes"what"you"want"the"world"(in"this"case"the"rest"of" IR)"to"think"about"CDI."It"should"state"how"you"want"CDI"to"be"perceived"and"valued"based"on"what"it"delivers. Here"is"an"example:"(Who):"Bloomingdale s"(what)"are"fashion"focused"department"stores"(for"whom)"for"trendp conscious,"upperpmiddle"class"shoppers"(what"need)"looking"for"highpend,"new"products."(against"whom"or"what)" Unlike"other"department"stores"(What s"different)"bloomingdales"provides"unique"merchandise"in"a"posh,"thetrical" setting"(so)"that"makes"the"shopping"experience"entertaining"and"memorable." (Who):" (What):" (For"whom): CRITIQUE&THE&MISSION& STATMENT.&POINT&OUT&THE WEAK&PARTS&AND&EXPLAIN WHY&IT&IS&INADEQUATE (Who):" (What):" (What"Need):" (Against"whom"or"what):" (What s"different)" (For"whom): (So):"(Capabilitiy"1) (Capability"2) (Capability"3) CRITIQUE&THE&MISSION& (Who):" STATMENT.&POINT&OUT&THE WEAK&PARTS&AND&EXPLAIN WHY&IT&IS&INADEQUATE (What):" (What"Need):" (For"whom): (What"Need):" (Against"whom"or"what):" (Against"whom"or"what):" (What s"different)" (So): ADDRESS&THE&CRITIQUE&BY (Who):" EDITING&THE&EXISTING& PROPOSAL& (What s"different)" (What):" (For"whom): (So): (What"Need):" (Against"whom"or"what):" (What s"different)" " (So):"(Capabilitiy"1) (Capabilitiy"2) (Capabilitiy"3) ADDRESS&THE&CRITIQUE&BY 218
94 ROUND&ROBIN CHALLENGE&STATEMENT PROPOSE&A&MISSION& STATEMENT CRITIQUE&THE&MISSION& STATMENT.&POINT&OUT&THE WEAK&PARTS&AND&EXPLAIN WHY&IT&IS&INADEQUATE ADDRESS&THE&CRITIQUE&BY EDITING&THE&EXISTING& PROPOSAL& "2010"LUMA"Institute"and"its"licensors". Create"a"CDI"Positioning"Statement."A"positioning"statement"describes"what"you"want"the"world"(in"this"case"the"rest"of" IR)"to"think"about"CDI."It"should"state"how"you"want"CDI"to"be"perceived"and"valued"based"on"what"it"delivers. Here"is"an"example:"(Who):"Bloomingdale s"(what)"are"fashion"focused"department"stores"(for"whom)"for"trendp conscious,"upperpmiddle"class"shoppers"(what"need)"looking"for"highpend,"new"products."(against"whom"or"what)" Unlike"other"department"stores"(What s"different)"bloomingdales"provides"unique"merchandise"in"a"posh,"thetrical" setting"(so)"that"makes"the"shopping"experience"entertaining"and"memorable." (Who):" (What):" (For"whom): (What"Need):" (Against"whom"or"what):" (What s"different)" (So):"(Capabilitiy"1) (Capability"2) (Capability"3) (Who):" (What):" (For"whom): (What"Need):" (Against"whom"or"what):" (What s"different)" (So): " (Who):" (What):" (For"whom): (What"Need):" (Against"whom"or"what):" (What s"different)" (So):"(Capabilitiy"1) (Capabilitiy"2) (Capabilitiy"3) (So): " ADDRESS&THE&CRITIQUE&BY EDITING&THE&EXISTING& PROPOSAL& (Who):" (What):" (For"whom): (What"Need):" (Against"whom"or"what):" (What s"different)" (So):"(Capabilitiy"1) (Capabilitiy"2) (Capabilitiy"3) "2010"LUMA"Institute"and"its"licensors". 219
95 220
96 We can do anything, but we can t do everything. 221
97 UNDERSTANDING PATTERNS & PRIORITIES Importance/Difficulty Matrix A quad chart for plotting items by relative importance and difficulty 222
98 223
99 IMPORTANCE/DIFFICULTY MATRIX 224
100 IMPORTANCE/DIFFICULTY MATRIX 225
101 IMPORTANCE/DIFFICULTY MATRIX 226
102 IMPORTANCE/DIFFICULTY MATRIX LUXURY STRATEGIC LOW HANGING FRUIT HIGH ROI 227
103 228
104 INNOVATING FROM WITHIN Rapid Iteration & Improvement 229
105 I haven't failed! I ve just found 10,000 ways that won t work. THOMAS EDISON 20 TH CENTURY INNOVATOR 230
106 MAKE TEST Research > Develop > Launch Don t Make! Learn Stop Learning! Make 231
107 TEST WITH PEOPLE TEST WITH PEOPLE TEST WITH PEOPLE TEST WITH PEOPLE MAKE MAKE MAKE MAKE MAKE Research > Develop > Launch Make in Order to Learn TEST WITH PEOPLE 232
108 You can infinitely fake more than you can afford to build. 233
109 234
110 235
111 TAKE THE RISK OUT OF RISK-TAKING RELATIVE COST TO REPAIR TYPICAL STAKEHOLDER TOUCH-POINTS IDEAL STAKEHOLDER TOUCH-POINTS Research Concept Spec. Alpha Beta Launch Support 1x 10x 100x 236
112 NUMBER OF PEOPLE 237
113 MAKING MODELING & PROTOTYPING Rough & Ready Prototyping A rapidly built model of a new idea that approximates its appearance and behavior 238
114 239
115 240
116 241
117 242
118 Thank 243
Human-Centered Design 101. Arianne Miller, Deputy Director, The Lab at OPM
Human-Centered Design 101 Arianne Miller, Deputy Director, The Lab at OPM WELCOME Objectives Share a bit about The Lab at OPM Develop an understanding of some of the mindsets, methods and tools in the
More informationR.I.T. Design Thinking. Synthesize and combine new ideas to create the design. Selected material from The UX Book, Hartson & Pyla
Design Thinking Synthesize and combine new ideas to create the design Selected material from The UX Book, Hartson & Pyla S. Ludi/R. Kuehl p. 1 S. Ludi/R. Kuehl p. 2 Contextual Inquiry Raw data from interviews
More informationDesign thinking, process and creative techniques
Design thinking, process and creative techniques irene mavrommati manifesto for growth bruce mau Allow events to change you. Forget about good. Process is more important than outcome. Don t be cool Cool
More informationDesign Thinking Workshop: Solving Real Problems (Part 1 & 2)
Design Thinking Workshop: Solving Real Problems (Part 1 & 2) Challenge - How might we create an experience in the first week of rolling out ALERT that would increase lawyer engagement and lay the groundwork
More informationSelecting Photos for Sharing
MHCI Team Ben Elgart Saara Kamppari Bridget Lewis Ajay Prasad Yong Woo Rhee Lalatendu Satpathy Microsoft Live Labs Steven Drucker Selecting Photos for Sharing Client-Sponsored MHCI Capstone Project Ben
More informationDesign Thinking: 5 Steps to Healthy Healthcare Apps
Design Thinking: 5 Steps to Healthy Healthcare Apps March 3, 2016 Lorraine Chapman Sr. Director of Healthcare Macadamian Jeff Belden MD Professor University of Missouri Conflict of Interest Lorraine Chapman
More informationHuman-Centered Design. Ashley Karr, UX Principal
Human-Centered Design Ashley Karr, UX Principal Agenda 05 minutes Stories 10 minutes Definitions 05 minutes History 05 minutes Smartsheet s UX Process 30 minutes Learn by Doing Stories How does technology
More informationStorytelling For Services. March 19, :15-12:00pm Aalto BA Service Design
Storytelling For Services March 19, 2018 9:15-12:00pm Aalto BA Service Design 01 Hello! Karoline Kwon Service & UX Designer Graduate of Aalto Media Lab/USchool 2016 Digitalist Group Creative Tech consultancy
More informationDesign and prototyping. CS4784: HCI Capstone Virginia Tech Instructor: Dr. Kurt Luther
Design and prototyping CS4784: HCI Capstone Virginia Tech Instructor: Dr. Kurt Luther Preview Chapter 7 of UX Book Ideation Personas Brainstorming Sketching Prototyping Mockups 1 Ideation Active, fast-moving
More informationWould you mind? futurest. Together we shape the future. Company introduction, team, methods & project examples
Would you mind? futurest. Together we shape the future Company introduction, team, methods & project examples futurest does not only find answers, but also the right questions New business fields and ideas
More informationFRONT END INNOVATION Multidisciplinary innovation process
FRONT END INNOVATION Multidisciplinary innovation process CONTENT Front end innovation process Multidisciplinary innovation FRONT END AS A PART OF PRODUCT DEVELOPMENT PROCESS Business planning Production
More informationThe New Standard for Fire Prevention, Detection, and Extinguishing Solution for Homeowners
FireAway The New Standard for Fire Prevention, Detection, and Extinguishing Solution for Homeowners Problem Throughout the human history, survival from natural disasters and threatening forces has always
More informationSKETCHING THE UX: METHOD. Lesson 11 Sketching the UX: 10 plus 10 method
User Centred Design 11 SKETCHING THE UX: 10+10 METHOD Lesson 11 Sketching the UX: 10 plus 10 method YOU NOW KNOW Requirements Statement about a product Specific, clear, measurable 3-Step Process 1. Gather
More informationISO ISO is the standard for procedures and methods on User Centered Design of interactive systems.
ISO 13407 ISO 13407 is the standard for procedures and methods on User Centered Design of interactive systems. Phases Identify need for user-centered design Why we need to use this methods? Users can determine
More informationMAYA Design, Inc. Taming Complexity
MAYA Design, Inc. Taming Complexity Hello Field research: The nitty gritty of the real world Photos: Paul Gould Photo: Cuahtémoc Moctezuma Brewery Photo: Cuahtémoc Moctezuma Brewery Most people start
More informationBeing a service designer. Ulla Jones Business OP Financial Group
Being a service designer Ulla Jones Business Designer @ OP Financial Group Your future profession might not yet exist What would you do if you weren t afraid? I ve given up long ago to try to understand
More informationParticipatory design : co-creation co-production codesign combining imaging and knowledge
Participatory design : co-creation co-production codesign combining imaging and knowledge LANGLEY, Joe Available from Sheffield Hallam University Research Archive
More informationIntegration and Communication: Teaching the Key Elements to Successful Product Interface Design Vicki Haberman Georgia Institute of Technology
Integration and Communication: Teaching the Key Elements to Successful Product Interface Design Vicki Haberman Georgia Institute of Technology Introduction The role of the user along with the goals of
More informationfree library of philadelphia STRATEGIC PLAN
free library of philadelphia STRATEGIC PLAN 2012 2017 Building on the Past, Changing for the Future The Free Library has been a haven and a launching pad for the people of Philadelphia from school-age
More informationCMSC434. Introduction to Human-Computer Interaction. Week 02 Lecture 02 Feb 2, 2016 Design Thinking and Design Process. Jon
CMSC434 Introduction to Human-Computer Interaction Week 02 Lecture 02 Feb 2, 2016 Design Thinking and Design Process Jon Froehlich @jonfroehlich Human Computer Interaction Laboratory COMPUTER SCIENCE UNIVERSITY
More informationDefinition. Mind-set. Tool. Process
Design Thinking Definition abstract Mind-set Process Tool concrete Concept Principle Concept Mind-set Tool Process Principle Definition Mind-set Design No longer associated simply with objects and appearances,
More informationSTORYBOARDS, SCENARIOS, AND PERSONAS
STORYBOARDS, SCENARIOS, AND PERSONAS 10 SEP 2018 ERIC PAULOS www.paulos.net UNIVERSITY OF CALIFORNIA Berkel ANNOUNCEMENTS Congrats on completing PROG 01! PROG 02 - out this week FEED 01 - team formation
More informationExecutive Summary FUTURE SYSTEMS. Thriving in a world of constant change
Executive Summary FUTURE SYSTEMS Thriving in a world of constant change WELCOME We invite you to explore Future Systems our view of how enterprise technology will evolve over the next three years and the
More informationIntegrated Engineering Innovation and Entrepreneurship Environment
Integrated Engineering Innovation and Entrepreneurship Environment 2010, Mark Polczynski All rights reserved Engineering Innovation and Entrepreneurship 1 Topics: What problem are we trying to solve? How
More informationADVICE FOR USING THE BLUEPRINT
Overview It s important to begin any storytelling project with intention. Before you start making things, you should have a clear sense of who you re trying to reach, what you re trying to say and the
More informationDESIGN THINKING AND THE ENTERPRISE
Renew-New DESIGN THINKING AND THE ENTERPRISE As a customer-centric organization, my telecom service provider routinely reaches out to me, as they do to other customers, to solicit my feedback on their
More informationSTORYBOARDS, SCENARIOS, AND PERSONAS
STORYBOARDS, SCENARIOS, AND PERSONAS 1 FEB 2016 ERIC PAULOS www.paulos.net UNIVERSITY OF CALIFORNIA Berkeley ANNOUNCEMENTS DESIGN 01 (Due before class Wed) PROG 01 (Due this Friday Midnight) Enrollment
More informationBy the end of this chapter, you should: Understand what is meant by engineering design. Understand the phases of the engineering design process.
By the end of this chapter, you should: Understand what is meant by engineering design. Understand the phases of the engineering design process. Be familiar with the attributes of successful engineers.
More informationUser requirements. Unit 4
User requirements Unit 4 Learning outcomes Understand The importance of requirements Different types of requirements Learn how to gather data Review basic techniques for task descriptions Scenarios Task
More information12-POINT CHECKLIST FOR BUILDING AN ONLINE BUSINESS
12-Point Checklist For Building an Online Business Building an online business is never an easy task. Either if you are a business veteran or a beginner pursuing a dream, there are numerous challenges
More informationCreating a Mindset for Innovation
Creating a Mindset for Innovation Paul Skaggs Richard Fry Geoff Wright To stay ahead of the development of new technology, we believe engineers need to understand what it means to be innovative. This research
More informationHCI: CONTEXTUAL INQUIRY STORYBOARDS, DESIGN PATTERNS. Dr Kami Vaniea
HCI: CONTEXTUAL INQUIRY STORYBOARDS, DESIGN PATTERNS Dr Kami Vaniea 1 First, the news Privacy dark patterns http://darkpatterns.org/pr ivacy-zuckering/ Can you spot the dark pattern? 2 First, the news
More informationI designed this workshop to help you work smarter, not harder.
Hi! I m Claire. I designed this workshop to help you work smarter, not harder. Round of Intros - name - Role - one word that describes your current relationship with TIME Today we are going to: 1) Identify
More informationREDESIGNING THE EXPERIENCE Applying human-centred design strategically to libraries at the University of Cambridge
REDESIGNING THE EXPERIENCE Applying human-centred design strategically to libraries at the University of Cambridge Presented by Paul-Jervis Heath of Modern Human to OCLC Research Library Partners Paul-Jervis
More informationSOFT 423: Software Requirements
SOFT 423: Software Requirements Week 5 Class 1 Personas and Interactive Systems SOFT 423 Winter 2015 1 Feedback Survey Don t forget to please fill out the survey! I would appreciate if you could fill it
More informationC 2 A L L Y O U R P A R T N E R I N U S E R E X P E R I E N C E
C 2 A L L Y O U R P A R T N E R I N U S E R E X P E R I E N C E 1 Design Innovation Process TECHNO- LOGY Feasibility Design Innovation BUSINESS Viability DESIGN & INTERACTIVITY HUMAN VALUES Usability,
More informationSKETCHING THE UX: METHOD. Lesson 11 Sketching the UX: 10 plus 10 method
User Centred Design 11 SKETCHING THE UX: 10+10 METHOD Lesson 11 Sketching the UX: 10 plus 10 method YOU NOW KNOW Software Architecture Definition, importance and examples Architectural Modeling Languages,
More informationSpecial Report on Engaged Audience Building. Design Your. Audience Business
on Engaged Audience Building Design Your Audience Business 4 Steps to Design Your Audience Business 95% of the 172,800 blogs created every day end up abandoned. They re ditched by people who hoped to make
More informationSTRATEGIC UX (STRUX) HOW TO DERIVE A PRODUCT USERS WILL LOVE WHILE KEEPING YOUR STAKEHOLDERS HAPPY. April 15, Strategic UX (STRUX)
STRATEGIC UX (STRUX) HOW TO DERIVE A PRODUCT USERS WILL LOVE WHILE KEEPING YOUR STAKEHOLDERS HAPPY April 15, 2017 1 Strategic UX (STRUX) $300 MILLION BUTTON STORY 2 Strategic UX (STRUX) FIRST, THE BAD
More informationDrafting I. IC61 Summer TRADE AND INDUSTRIAL EDUCATION Career and Technical Education
Drafting I TRADE AND INDUSTRIAL EDUCATION Career and Technical Education IC61 Summer 2013 PUBLIC SCHOOLS OF NORTH CAROLINA State Board of Education Department of Public Instruction www.ncpublicschools.org
More informationBy Mark Hindsbo Vice President and General Manager, ANSYS
By Mark Hindsbo Vice President and General Manager, ANSYS For the products of tomorrow to become a reality, engineering simulation must change. It will evolve to be the tool for every engineer, for every
More informationTOUCH IOT WITH SAP LEONARDO
TOUCH IOT WITH SAP LEONARDO PROTOTYPE CHALLENGE IOT SNEAKER Story Make a case and tell your story. Do you own a pair sneakers or trainers that you use at the gym or to play sports? How often do you replace
More informationWhat I Know Now. Handout 1. Personal Challenge
Personal Challenge What I Know Now Handout 1 What would you say to your younger self to show them the negative effects of chasing the appearance ideal, and convince them not to pursue it? Write a letter
More information33 Ways To Keep In Touch With Your Clients. By Paul Castain
33 Ways To Keep In Touch With Your Clients By Paul Castain One of the most used and abused lines in sales is the old Calling to check in thing. In your defense, you re trying to stay in touch but; By the
More informationMedical Research and Innovation Sheba Medical Center. Design Thinking for Innovation
Medical Research and Innovation Sheba Medical Center Design Thinking for Innovation Design Thinking as a Strategy for Innovation Introduction Prof. Noy Framework for Creativity and Innovation - Dr Sylvie
More informationDomain Understanding and Requirements Elicitation
and Requirements Elicitation CS/SE 3RA3 Ryszard Janicki Department of Computing and Software, McMaster University, Hamilton, Ontario, Canada Ryszard Janicki 1/24 Previous Lecture: The requirement engineering
More informationUnderstanding User Needs in Low-Resource Settings for Diagnostics Development
Understanding User Needs in Low-Resource Settings for Diagnostics Development 44 th Annual Oak Ridge Conference New Point-of-Care Technologies for the Developing and Developed World 20 April 2012 Roger
More informationTHE INTERVIEW SUCCESS BLUEPRINT
THE INTERVIEW SUCCESS BLUEPRINT Featuring the Accelerated Interview Method Created by Don Georgevich www.jobinterviewtools.com/gethired/ Copyright 2014 - Job Interview Tools, LLC - All rights reserved
More informationSix steps to measurable design. Matt Bernius Lead Experience Planner. Kristin Youngling Sr. Director, Data Strategy
Matt Bernius Lead Experience Planner Kristin Youngling Sr. Director, Data Strategy When it comes to purchasing user experience design strategy and services, how do you know you re getting the results you
More informationTechnology valuation and innovation brokerage
TEMP-0010-DOT-F - Verhaert Presentation Technology valuation and innovation brokerage Zane Smilga Coordinator Inno ab zane.smilga@verhaert.com 22.11.2016 Technology valuation and innovation brokerage 1
More information10/14/16. CS5340 Human-Computer Interaction. October 12, Today. Data Analysis Lab Hot Topics Personas Research Paper
CS5340 Human-Computer Interaction October 12, 2016 Data Analysis Lab Hot Topics Personas Research Paper Today 1 Lab 2: Data Analysis In teams Start creating an affinity diagram to describe Boston residents
More informationNeighbors help one another. Lolo Zhang UXD SF59
Neighbors help one another. Lolo Zhang UXD SF59 Problem statement Urban condo residents need a way to get connected with their Audience Residents of condominiums and cooperatives in an urban environment.
More informationYOUR FIRST DATE WITH
Presented by Jon Deragon Technocrat Director of Creative Entrepreneurs Network Presentation at ADC Academy July 30 2014 1 - Examples of UX 2 - What is UX 3. Who uses UX 4. UX Maturity 5. UX Helping Product
More informationWebsite Planning Questionnaire
Website Planning Questionnaire Learn about their business. Find a problem. Develop a solution. Below we have compiled a very long list of questions that you may want to ask yourself - or your clients -
More informationRacenet - Sports Gambling. Multi Maxa - MVP app built from scratch
Racenet - Sports Gambling Multi Maxa - MVP app built from scratch What is the problem & Why is it important? Overview: Racenet is Australia s most trusted racing Main concern: New gambling legislation
More informationStep 2, Lesson 2 The List Builders Lab Three Core Lead Magnet Strategies
Step 2, Lesson 2 The List Builders Lab Three Core Lead Magnet Strategies Hey there, welcome back to one of my very favorite lessons. We are going to dive in to the Three Core Lead Magnet Strategies. I
More informationUSER RESEARCH: THE CHALLENGES OF DESIGNING FOR PEOPLE DALIA EL-SHIMY UX RESEARCH LEAD, SHOPIFY
USER RESEARCH: THE CHALLENGES OF DESIGNING FOR PEOPLE DALIA EL-SHIMY UX RESEARCH LEAD, SHOPIFY 1 USER-CENTERED DESIGN 2 3 USER RESEARCH IS A CRITICAL COMPONENT OF USER-CENTERED DESIGN 4 A brief historical
More informationMethods & Techniques in Participatory Design Tone Bratteteig
Methods & Techniques in Participatory Design Tone Bratteteig Department of Informatics, University of Oslo in5510 17/9/2018 methods & techniques for design of IT application area what kind of systems is
More informationWHY ACCOUNTANCY & SOCIAL DESIGN
OPEN DESIGN STUDIO WHY ACCOUNTANCY & SOCIAL DESIGN Last year, we launched a ground-breaking partnership with the Royal Society of Art, which explored the future of our society and outlined a vision for
More information10 Steps to. Help You Soar. Gloria MayFIeld Banks. an imprint of Sourcebooks, Inc.
10 Steps to Help You Soar an imprint of Sourcebooks, Inc. Gloria MayFIeld Banks QuantumLeaps_3rdpages.indd 1 8/13/14 11:19 AM Believe in yourself! Have faith in your abilities! Without a humble but reasonable
More informationCandidate Interview Preparation
Candidate Interview Preparation A little preparation before the interview will help take the edge off the event. Here are some simple ways to get ready for your meeting. 1. Research the company and learn
More informationMethods & Techniques in Participatory Design Tone Bratteteig
Methods & Techniques in Participatory Design Tone Bratteteig Department of Informatics, University of Oslo Inf5722 11/9/2017 methods & techniques for design of IT application area what kind of systems
More informationCaledonia Public Library
Small Libraries Create Smart Spaces T RANSFORMATION ST ORY Caledonia Public Library Caledonia, Minnesota The Community Every community is unique THE COMMUNITY Small Libraries Create Smart Spaces Caledonia,
More informationGame playtesting, Gameplay metrics (Based on slides by Michael Mateas, and Chapter 9 (Playtesting) of Game Design Workshop, Tracy Fullerton)
Game playtesting, Gameplay metrics (Based on slides by Michael Mateas, and Chapter 9 (Playtesting) of Game Design Workshop, Tracy Fullerton) UC Santa Cruz School of Engineering courses.soe.ucsc.edu/courses/cmps171/winter14/01
More informationHow To Set Up Scoring In Salsa
How To Set Up Scoring In Salsa www.salsalabs.com - www.facebook.com/salsalabs - @salsalabs So you want to set up scoring in Salsa? Salsa Labs Scoring feature takes your supporter engagement strategy above
More informationSeaman Risk List. Seaman Risk Mitigation. Miles Von Schriltz. Risk # 2: We may not be able to get the game to recognize voice commands accurately.
Seaman Risk List Risk # 1: Taking care of Seaman may not be as fun as we think. Risk # 2: We may not be able to get the game to recognize voice commands accurately. Risk # 3: We might not have enough time
More informationJob Title: DATA SCIENTIST. Location: Champaign, Illinois. Monsanto Innovation Center - Let s Reimagine Together
Job Title: DATA SCIENTIST Employees at the Innovation Center will help accelerate Monsanto s growth in emerging technologies and capabilities including engineering, data science, advanced analytics, operations
More informationSEPTEMBER, 2018 PREDICTIVE MAINTENANCE SOLUTIONS
SEPTEMBER, 2018 PES: Welcome back to PES Wind magazine. It s great to talk with you again. For the benefit of our new readerswould you like to begin by explaining a little about the background of SkySpecs
More informationPowered by. What do electric cars have in common with life on Mars?
What do electric cars have in common with life on Mars? One man Elon Musk. This multitalented inventor founded SpaceX, a company that develops and manufactures space vehicles, and Tesla Motors, which produces
More informationHow to Use Donor Newsletters to Raise More Money for Your Non-Profit
How to Use Donor Newsletters to Raise More Money for Your Non-Profit by Joe Garecht TheFundraisingAuthority.com Week #1: The Fundamentals of Successful Donor Newsletters (both Snail Mail and E-Mail) Welcome
More informationNational Coalition for Core Arts Standards Media Arts Model Cornerstone Assessment: High School- Advanced
National Coalition for Core Arts Standards Media Arts Model Cornerstone Assessment: High School- Advanced Discipline: Artistic Processes: Title: Description: Grade: Media Arts All Processes Key Processes:
More informationContextual Design Observations
Contextual Design Observations Professor Michael Terry September 29, 2009 Today s Agenda Announcements Questions? Finishing interviewing Contextual Design Observations Coding CS489 CS689 / 2 Announcements
More informationProposition 18 Design Thinking
Proposition 18 Design Thinking In a Word The need for twenty-first century mindsets and protocols has sparked interest in design thinking. That is a human-centered, prototype-driven process for the exploration
More informationStepping up and Stepping out
Stepping up and Stepping out 10 ways to be a better leader By Rowdy (Ron) McLean J.P, M.B.A, F.A.I.M, C.C.M The very essence of leadership is that you have a vision Theodore Hesburgh Stepping up and Stepping
More informationRAPID FIELDING A Path for Emerging Concept and Capability Prototyping
RAPID FIELDING A Path for Emerging Concept and Capability Prototyping Mr. Earl Wyatt Deputy Assistant Secretary of Defense, Rapid Fielding Office of the Assistant Secretary of Defense (Research and Engineering)
More informationCrafting Your Elevator Pitch
Crafting Your Elevator Pitch NACS Professional Development Workshop April 18, 2018 Adam Fishbein (afishbei@umd.edu) Shevaun Lewis (shevaun@umd.edu) What is an elevator pitch? Generally speaking, an elevator
More informationDigital Engineering. Phoenix Integration Conference Ms. Philomena Zimmerman. Deputy Director, Engineering Tools and Environments.
Digital Engineering Phoenix Integration Conference Ms. Philomena Zimmerman Deputy Director, Engineering Tools and Environments April 2018 Apr 2018 Page-1 DISTRIBUTION STATEMENT A: UNLIMITED DISTRIBUTION
More informationTHE BREAK INTO TECH BLUEPRINT
1 THE BREAK INTO TECH BLUEPRINT PROGRAM GOALS Learn the design and coding foundations that all technical workers need. Find out what you love and specialize in design or development. Set personal career
More information2008 학년도대학수학능력시험 6 월모의평가듣기대본
2008 학년도대학수학능력시험 6 월모의평가듣기대본 M: The samples of our club logo are finally here. Take a look. W: Hey, they look pretty good! Which one do you like? M: I like the triangular one. W: I like it, too. But why
More informationPolicy Lab UK. Driving innovation from the centre. The University of Tokyo 7 December 2016
Policy Lab UK Driving innovation from the centre The University of Tokyo 7 December 2016 Rapidly changing world Harvard Business Review #newpower Open Gov = Gov x Global Labs Government context Civil servants
More informationComputer Consultant Questionnaire
Please respond to these questions to assist me in deciding if you will be our next computer consultant. Thank you, Mary Jones Small Biz, Inc. Response from Rescue Marketing Q1: How is your company different
More informationPaper Prototyping Kit
Paper Prototyping Kit Share Your Minecraft UI IDEAs! Overview The Minecraft team is constantly looking to improve the game and make it more enjoyable, and we can use your help! We always want to get lots
More informationPlayware Research Methodological Considerations
Journal of Robotics, Networks and Artificial Life, Vol. 1, No. 1 (June 2014), 23-27 Playware Research Methodological Considerations Henrik Hautop Lund Centre for Playware, Technical University of Denmark,
More informationMODELING USERS PERSONAS
MODELING USERS PERSONAS CPSC 544 FUNDAMENTALS IN DESIGNING INTERACTIVE COMPUTATION TECHNOLOGY FOR PEOPLE (HUMAN COMPUTER INTERACTION) WEEK 5 CLASS 9 Joanna McGrenere and Leila Aflatoony Includes slides
More informationIdeal Customer Profile Exercise
Ideal Customer Profile Exercise One of the best exercises you can do in your business is to get real clarity on who you want to help. I resisted this type of specificity early in my business because I
More informationUniversity of Dundee. Design in Action Knowledge Exchange Process Model Woods, Melanie; Marra, M.; Coulson, S. DOI: 10.
University of Dundee Design in Action Knowledge Exchange Process Model Woods, Melanie; Marra, M.; Coulson, S. DOI: 10.20933/10000100 Publication date: 2015 Document Version Publisher's PDF, also known
More informationMEDIA AND INFORMATION
MEDIA AND INFORMATION MI Department of Media and Information College of Communication Arts and Sciences 101 Understanding Media and Information Fall, Spring, Summer. 3(3-0) SA: TC 100, TC 110, TC 101 Critique
More informationHow To Choose Your Niche & Describe What You Do
How To Choose Your Niche & Describe What You Do Learning Objectives: What is a niche and why do you need one? Sample niches for health coaches How to answer the question What do you do? Many coaches over
More informationWorksheets :::1::: Copyright Zach Browman - All Rights Reserved Worldwide
Worksheets :::1::: WARNING: This PDF is for your personal use only. You may NOT Give Away, Share Or Resell This Intellectual Property In Any Way All Rights Reserved Copyright 2012 Zach Browman. All rights
More informationStrategic Guidance. Quest for agility, innovation, and affordability. Distribution Statement A: Approved for Public Release
Strategic Guidance Quest for agility, innovation, and affordability As we end today s wars and reshape our Armed Forces, we will ensure that our military is agile, flexible, and ready for the full range
More informationresumé marco plewe designer hi there
hi there As a multidisciplinary experience with a background in design, computer science and economics I found my natural habitat in Silicon Valley. I have a true passion for fusing innovative digital
More informationHacking Big Law: Putting a Legal Hackathon to the Test
Hacking Big Law: Putting a Legal Hackathon to the Test Insights and key takeaways from our experience in running a legal hackathon HACKING BIG LAW: PUTTING A LEGAL HACKATHON TO THE TEST Big Law is facing
More informationPERSONAS AND SCENARIOS. Lesson 9 Personas and Scenarios
User Centred Design 09 PERSONAS AND SCENARIOS Lesson 9 Personas and Scenarios PREVIOUS LESSON(S) Participatory Design Actively involve stakeholders in the process (Some) Techniques: Six Thinking Hats Card
More informationComputer Games Laboratory. Prototyping
Recommended Reading: Chapter on 2 Why a prototype? Creating a game without a prototype is like shooting a movie without a script. A prototype adds more to a game than a script or doc can do: Interactivity
More informationTechnology designed to empower people
Edition July 2018 Smart Health, Wearables, Artificial intelligence Technology designed to empower people Through new interfaces - close to the body - technology can enable us to become more aware of our
More informationPainting Futuristic Marines Chapter 2: Hot Planet Hydro Marine
Futuristic soldiers and marines appear in many pieces of digital art. We see them in huge sci-fi scenes or even as a lone soldier wandering in a deserted landscape. They regularly feature in first person
More informationcollaborative perspective
collaborative perspective A collection of thought processes generated by your perceptions and reactions that respond to your community of Willmore City, Long Beach a design construct that explores images,
More informationThe Summit Process. A KM Community becoming Southern African Knowledge Management Summit
The Summit Process A KM Community becoming Elmi Bester 2017 Southern African Knowledge Management Summit Stages in the lifecycle of a community of practice (Wenger et al). 2010-2014 2015 Stages in the
More informationAs of today (September 9), two other classes are posted in full as well. You ll have immediate access to those two.
Sample from Session2: Emails That Attract More Prospects and Retain More Customers Copyright 2009 World Copywriting Institute, a division of David Garfinkel LLC W hat you are about to read is a transcript
More informationSPECIAL REPORT. The Smart Home Gender Gap. What it is and how to bridge it
SPECIAL REPORT The Smart Home Gender Gap What it is and how to bridge it 2 The smart home technology market is a sleeping giant and no one s sure exactly when it will awaken. Early adopters, attracted
More information