Company structure. Royal Mail Group. Operations and Modernisation The heart of the business leading operational transformation.

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1 Royal Mail Group Company structure Operations and Modernisation The heart of the business leading operational transformation. Consumer and Network Access Bringing together our USO products, now focused on single item services, the Network Access services previously provided by Wholesale, as well as the existing. Commercial Bringing together all our fulfilment and media services, including bulk mail, as well as Group wide Commercial support functions. Group Legal A commercial legal team who support us with our suppliers and customers. Communications Bringing together internal and external communications across the whole business to ensure consistent messages to all. HR A world leading talent-focused team that ensures we have the leadership and skills required to be ahead of our competitors. Company Secretariat Expert advisors to support us in all forms of company reporting and legal structures. Finance Providing control and ownership over all financial processes and managing one version of the finances which can be used to make the right decisions for the Group. Business Development and Technology Looking to the future to develop our products and services, enabling them through technology and including our new Innovation Lab. Regulation and Government Affairs Working closely with the regulator and Government on the future. Parcelforce Worldwide Our express parcels business in the competitive and unregulated express parcels market. GLS (General Logistics Systems) Our European parcels business and European partner of Parcelforce Worldwide.

2 Moya Greene s Direct Reports Moya Greene Chief Executive Officer Chief Executive Committee Frank Schinella Deputy Chief Finance Officer Stephen Agar Consumer & Network Access Jon Millidge Company Secretary Rico Back CEO, GLS Sue Whalley Regulation & Government Affairs & Pricing Mark Higson Operations & Modernisation Shane O Riordain Communications Matthew Lester Chief Finance Officer Catherine Doran CIO & Technology Emily Pang Chief of Staff John Duncan Group HR Mike Newnham Chief Customer Officer Neil Harnby General Counsel Derek Foster Internal Audit & Risk Management

3 Consumer and Network Access Stephen Agar Consumer & Network Access Andrew Hammond Stamps & Collectibles Luisa Fulci Regulated Products Jenny Ledgar Network Access Jonathan Read Head of Policy & Planning Steve Rooney Head of AMU

4 GLS Rico Back CEO, GLS Klaus Conrad Chief Operating Officer James Rietkerk Chief Financial Officer, Finance

5 HR Leadership John Duncan Group HR Shaun Davis Health & Safety Simon Haben HR Policy, Strategy & Engagement Dale Haddon Deputy Group HR Matt Joint Learning & Development Peter Macdonald Talent & Resourcing Mike Newby ER/IR Helen Rolph HR Commercial & Professional Functions Mark Sprague Group Reward & Recognition Dermot Toberty HR Shared Services Nigel Turner HR Operations & Modernisation

6 Internal Audit & Risk Management Leadership Derek Foster Internal Audit & Risk Management Philip Hilton Senior Risk & Assurance Manager Justin Thornton Head of Risk & Assurance Ronak Kakad Head of Risk & Assurance

7 Operations & Modernisation Mark Higson Operations & Modernisation Steve Cameron Operational South East Process & Collections Director Jeremy Cieslik Chief Engineer Mark Follows Delivery Director Tony Fox Operational South West Rob Jenson Operational East Euan McMurdo Logistics Director Gerry O Rourke Operational North Charles Towns Operational Excellence Richard Travers Operational Finance Nigel Turner HR Operations & Modernisation Stuart Simpson Operational West

8 Finance Leadership Matthew Lester Chief Finance Officer Natalie Davies Finance Consumer & Network Access Martin Gafsen Property Estates Kath Harmeston Procurement Mick Jeavons Specialist Finance Mike Prince Financial Control Management & Shared Services Catherine Nash Investor Relations Matthew Rose Treasury & Taxation Richard Travers Operational Finance Richard Snowdon Finance Commercial & Innovation Frank Schinella Deputy Chief Finance Officer

9 Company Secretariat Leadership Jon Millidge Company Secretary Tony Marsh Security Andrew Poole Deputy Company Secretary Peter Restarisk Head of Governance Douglas Hamilton Head of Pensions Strategy

10 Group Communications Shane O Riordain Communications Vacant Head of External Relations England & Wales John Doherty Director of Internal Communications David Gold Head of Public Affairs Abby Guthkelch Head of Digital Communications & Planning Lily Heinemann Head of CR & Community Investment Beth Longcroft Head of Transformation Commmunications Nick Pendleton Corporate Strategy Julie Pirone Director of Communications Scotland Barbara Roulston Head of External Relations Northern Ireland Mish Tullar Director Media Relations

11 Commercial Mike Newnham Chief Customer Officer Charlie Herbert Digital Director Nick Landon Royal Mail Parcels Ben Rhodes Head of Marketing Gary Simpson Deputy Chief Customer Officer PFW Jonathan Harman MarketReach Andrea Martin Data Services Mark Thomson International Mel Tomlin Customer Experience Graham Davis Sales & Channels

12 Business Development & Technology Catherine Doran CIO & Technology Phil Morris Director IT Strategy Security and Architecture Nick Capell Director Business IT Commercial Carol Olney Director Business IT Consumer and Network Access Richard Law Director Business IT Operations Azad Ootam Director Technology Business Operations Chris Bennett Director for Service Delivery

13 Group Legal Neil Harnby General Counsel Kate Andrews Deputy General Counsel Caspar Branson Legal Corporate Affairs Clarissa De-Jager Legal Information Communications & Technology Liesl Haldane Acting Legal Commercial Affairs Rebekah Mantle Legal Litigation Hazel Pearson Legal Competition, Regulatory & Gov t Affairs Toni Lyng Legal Real Estate Richard Poole Legal Pensions Zoe Field Legal Employment & Industrial Relations Francesco Lamanna Legal Enterprise Risk Management

14 Regulation & Government Affairs Leadership Sue Whalley Regulation & Government Affairs & Pricing Archana Bhattacharjee Head of Privatisation Programme Sarah-Jane Eglen Government Affairs Vacant Regulatory Strategy Anne Fletcher Compliance James Latham Pricing & Business Analysis

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