2016 NASACT Annual Conference Indianapolis, IN GS#5. Exponential Government: The Future of Public Service

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1 What Do You See? The Half Empty Crowd s Question 2 XG is the New Tipping Point 3

2 adjective ex po nen tial \ˌek-spә- ˈnen-chәl\ (1) very fast : increasingly rapid Exponential, Defined Merriam Webster 4 Exponential Trends: The Magic of Compounding Singularity University 5 World s largest taxi company owns no vehicles World s most popular media owner, creates no content World s largest accommodation provider, owns no real estate Most valuable retailer, has no inventory Social media network evolving into a Video and VR System (see above) Online book reseller becomes dominant cloud provider Something is Going on Here Tom Goodwin/ Jeremiah Owyang 6

3 What is Government to Do? WikiMedia Commons 7 Smart Phones as the only Government She Knows Flickr: Apricot Cafe 8 Signs of the Times flickr: Harald Groven 9

4 Behavioral Changes CLT 10 Individual Changes e.republic Labs 11 Organizational Shifts 12

5 Societal Shifts Singularity,com 13 Everything-as-a-Service 14 Unbundled or Demassified Everything Harvard Labs 15

6 What Does This Mean? The Question 16 EFFORT, ADOPTION CYCLES, TIME TO MARKET CAPITALIZATION ARE GETTING QUICKER A Lot Quicker! 17 Change Is Exponential And it is Coming 18

7 The World Ahead Is Arriving Today. 19 The Tech Like Everything and Nothing We ve Seen Before 20 Exponential Connected Devices SES, Cisco, CDG 21

8 Exponential Computing Ray Kurzwell 22 FEBRUARY 2016 Exponential, Cognitive Computing IBM, MIT Technology Review 23 TODA Y Exponential Risks The Future X Network,

9 Exponential Cost Decay Wikibon, Harriett Tubman on the $20 Bill Stream.org 26 The New Central Ledger 27

10 Work Not What It Was, or Is 28 34% FREELANCING 66% NOT FREELANCING Work Today 29 FREELANCING 50% 50% NOT FREELANCING Work in

11 The Millennial Difference Pew Research Center 31 Self-Driving Garbage Truck Automated 32 AMBULANCE DRONE Automated Things 33

12 Shifting Roles $15Now/ BLS 34 Jobs today that humans do but machines will eventually do better. Current jobs that humans can t do but machines can. Jobs that only humans will be able to do at first. Robot jobs that we can t even imagine yet. Robots will take our Jobs Could be a Good Thing WIRED 35 Pivoting Toward the Future GE 36

13 What Does This All Mean for Public Service? 37 Intelligence People PEOPLE Infrastructure 38 PEOPLE Infrastructure 39

14 Scalable Infrastructure (Cloud) Leveraged Connected Devices Open Data Data Standards Exponential Infrastructure 40 Scalable Infrastructure 41 Leveraged Interconnected Devices 42

15 Open Data 43 Data Standards 44 People PEOPLE 45

16 Crowdsourced Work/ Microtasking On-Demand/ Hybrid Labor Adaptive Organizational Structures Engaged Community Exponential People 46 Crowdsourced Works Citizenvestor.com 47 TASKS SOLUTIONS FUNDING RESEARCH IMPLEMENTATION VALIDATION What can be Outsourced? 48

17 On Demand/ Hybrid Labor Upwork 49 LEAN-STARTUP MOVEMENT AGILE PROJECT MANAGEMENT HOLACRACY Adaptive Organization Models 50 Engaged Community 51

18 Intelligence PEOPLE 52 Third-Party Data Integration Performance + Innovation Metrics Predictive/Contextual User Experiences Government-as-an-API Exponential Behaviors 53 Third-Party Data Integration Yelp 54

19 Performance Metrics 55 Exponential Experiences 56 Piecing It All Together Whole is Exponentially More than Sum of the Parts 57

20 Intelligence People PEOPLE Infrastructure 58 Government-as-an-API 59 The Next Medium of Interaction Siri, Cortana, GoogleHome, Alexa 60

21 Just a Little Short of the Singularity Apple 61 In Action 62 DIGITAL MAKERSPACES + KNOWLEDGE HUBS 63

22 FEDERAL INNOVATION RESOURCES FOR CITIES 64 STARTUPS-IN-RESIDENCE 65 PUBLIC-PRIVATE SHARING PARTNERSHIPS 66

23 INNOVATION FOCUSED DELIVERY TEAMS 67 TOWARD A NEW URBAN PRACTICE 68 NEW URBAN MECHANICS 69

24 PRIVATE-SECTOR+ GOV COLLABORATIONS 70 CivicTech is Pivoting to Become GovTech GovTech/ e.republic 71 Just Enter Your License Number Insurify 72

25 Planning Dilemma: Transportation Models are Being Flipped 73 Where to Start With 1. Educate Yourself & Your Employees 2. Experiment Like You Invest 3. Launch and Learn 4. Start a Conversation With Your Network 5. Embrace Constraints 6. Seize the Inevitable Next. 74 Underwriters Bridgeway EMC EvolveWare FireEye NetApp Optum Redhat Springbrook Vion Unisys 75

26 Created by Dustin Haisler and Paul W. Taylor Presented by Cathilea 76