2014 Annual General Meeting

Transcription

1 BBB of Central and Northern Alberta 2014 Annual General Meeting BBB serving Central and Northern Alberta, Lloydminster, Northeastern British Columbia, Nunavut and the Northwest Territories trustworthy transparent responsive truthful respectful honest * Trade-mark of the Council of Better Business Bureaus used under license

2 Better Business Bureau of Central and Northern Alberta Table of Contents Agenda 3 Minutes of 2013 Annual General Meeting 4 Nomination Report 7 Board of Directors / Annual Report BBB Principles of Trust 10 Message from the CEO - Chris Lawrence 11 BBB Yearly Statistics 12 Statement of Operations 14 2

3 2014 BBB Annual General Meeting 57th Annual General Meeting Wednesday, April 16, 2014: 4:00 p.m. The Edmonton Petroleum Club Edmonton, Alberta Agenda 1. Call to Order and Confirmation of Quorum 2. Welcome from the Chair 3. Approval of the Agenda 4. Approval of the Minutes from 2013 Annual General Meeting 5. Business Arising from Minutes of 2013 Annual General Meeting a. Better Business Bureau - Ric Wrobel Memorial Award 6. Treasurer s Report 7. Appointment of the Auditor 8. Appointment of Counsel 9. President s Report 10. Report of the Nominating Committee 11. New Business a. Other New Business Items 12. Acknowledgement of Long Term Accredited Businesses 13. Induction into the 50 Years of Trust Club a. Budget Rent A Car of Edmonton Ltd b. Delton Cabinet Manufacturing Ltd c. Northern Alberta Prosthetic & Orthotic Services Ltd 14. Adjournment 3

4 Better Business Bureau of Central and Northern Alberta 56th Annual General Meeting Wednesday, April 17, 2013: 4:00 p.m. The Edmonton Petroleum Club Edmonton, Alberta Meeting Minutes 1. Call to Order and Confirmation of Quorum Chair Colin Kuefler called the meeting to order at 4:00 p.m. He called upon Chris Lawrence, President, to declare a quorum. The bylaws of the Better Business Bureau (BBB) require a minimum of 15 members present for quorum. Having seen that there were more than 15 members present, a quorum was declared. 2. Welcome from the Chair Chair Colin Kuefler welcomed all those present and acknowledged BBB Board Members present and BBB staff in the audience. 3. Approval of the Agenda The agenda was provided in the AGM kit. MOTION: Shawn Lazaruk/Paul Semeniuk That the agenda be approved as presented. 4. Approval of the Minutes of the 2012 Annual General Meeting The minutes from the 2012 Annual General Meeting were provided in the AGM kit. MOTION: Bridget Wingate/Shawn Lazaruk That the minutes of the 2012 Annual General Meeting be approved as presented. 5. Business Arising from the Minutes of the 2012 Annual General Meeting a. Tribute to Ric Wrobel The Better Business Bureau - Ric Wrobel Memorial Award will provide five $5,000 annual awards to U of A Business Faculty students with satisfactory academic standing entering the third of fourth year of study in the School of Business. Selection is based on demonstrated leadership through involvement and participation in University or community activities, sports or cultural activities and academic standing. This award is open to full time or part students. We are very pleased to announce our fourth recipient - Ryan Bencic. 6. Treasurer s Report A summary of the audited statements from the fiscal year 2012 was included in the Annual Report. Chair Paul Wielens provided a report on fiscal year SVS Group, Chartered Accountants of Edmonton, Alberta, reviewed the BBB s financial statements. It was indicated that the full statements were available for review. 4

5 2014 BBB Annual General Meeting MOTION: Shawn Lazaruk/Scarlett Wilson-Brown That the Audited Financial Statements for fiscal year 2012 be accepted as presented. 7. Appointment of the Auditor MOTION: Scarlett Wilson-Brown/Bridget Wingate That the firm of SVS Group LLP be appointed as auditors for the Better Business Bureau of Central and Northern Alberta for fiscal year Appointment of Counsel MOTION: Bridget Wingate/Scarlett Wilson-Brown That the firm Field Law be appointed as legal counsel to the Better Business Bureau of Central and Northern Alberta for the year President s Report The Annual Report for 2012 was included in the AGM kit. President Chris Lawrence provided brief highlights from the year and recognized the efforts of the Board and Staff. 10. Report of the Nominating Committee The Nominating Committee Report was attached to the agenda. Nominating Committee Chair Paul Wielens provided an overview of the nominees. The following were nominated as Directors of the Better Business Bureau of Central and Northern Alberta for the period starting April 27, 2013 continuing to the Annual General Meeting in Rick Koch Shawn Lazaruk Kathy Schmidt Donna Wynn Colin Kuefler Jeff Roberts Paul Wielens Chair Colin Kuefler called three times for further nominees from the floor. MOTION: Bridget Wingate/Paul Semeniuk That Ray Grenier be nominated from the floor MOTION: Paul Semeniuk/Daryl Meyers That Nominating Committee Report be accepted and nominations cease. Chair Colin Kuefler congratulated all the elected Board Members. 5

6 Better Business Bureau of Central and Northern Alberta 11. New Business a. Approval of Bylaw Amendments The bylaw amendments were included in the AGM packages. MOTION: Scarlett Wilson-Brown/Bridget Wingate That the Bylaw amendments be approved as presented. b. Other New Business Items There were no additional business items. 12. Acknowledgement of Retiring Director Sam Narayan s contributions were recognized by Chair Colin Kuefler. 13. Acknowledgement of Long Term Members Chair Colin Kuefler presented long term member certificates to those members present who qualified. 14. Induction into the 50 Years of Trust Club The following companies were inducted into the 50 Years of Trust Club: Argus Machine Co Ltd Canessco Services Inc Don Wheaton Chevrolet Buick GMC Cadillac Ltd 15. Adjournment MOTION: Ray Grenier/Scarlett Wilson-Brown That the Better Business Bureau Annual General Meeting be adjourned at 4:25 p.m. Draw for Door Prize After the conclusion of the meeting, a draw was held for an I-Pad, donated by Johnson, Inc. The winner was Paul Semeniuk from Garage Frontiers. 6

7 2014 BBB Annual General Meeting Report of the Nominating Committee Chairperson: Paul Wielens 1. Board of Director Status Directors eligible for an additional 2 year term (Expires 2016) Sherry Galan (served since 2010) John Rennie (served since 2014) John Rudolph (served since 2011) Scarlett Wilson-Brown (served since 2012) 2. Nominations The following are nominated as Directors of the Better Business Bureau of Central and Northern Alberta for the period starting April 16, 2014 and continuing to the Annual General Meeting in Sherry Galan John Rennie John Rudolph Scarlett Wilson-Brown 3. Executive Committee The Executive Committee will be elected at the June Board Meeting. 7

8 Better Business Bureau of Central and Northern Alberta Board of Directors Executive Colin Kuefler, Chairman Scarlett Wilson-Brown, Vice-Chair Sherry Galan, Treasurer Paul Wielens, Past Chair Chris Lawrence Johnson Inc Empire Express Travel Ltd Home Re-Use-Ables Highland Moving & Storage Ltd BBB President and CEO Directors at Large Ray Grenier Shawn Lazaruk John Rennie Jeff Roberts John Rudolph Kathy Schmidt Paul Semeniuk Donna Wynn Legal Counsel Rick Pabst GP Promotional Products Ltd Telsco Security JBR Inspections Ltd Wrenchmasters Pro Alberta Carpet & Furnace Cleaning Schmidt Realty Group Garage Frontiers Retire-at-Home Services Field Law BBB Mission BBB s mission is to be the leader in advancing marketplace trust. BBB accomplishes this mission by: Creating a community of trustworthy businesses Setting standards for marketplace trust Encouraging and supporting best practices Celebrating marketplace role models, and; Denouncing substandard marketplace behavior 8

9 BBB 2013 Annual Report BBB serving Central and Northern Alberta, Lloydminster, Northeastern British Columbia, Nunavut and the Northwest Territories * Trade-mark of the Council of Better Business Bureaus used under license

10 Better Business Bureau of Central and Northern Alberta Principles of Trust Start with Trust - Establish and maintain a positive track record in the marketplace. Advertise Honestly - Adhere to established standards of advertising and selling. Tell the Truth - Reveal all related conditions or exceptions regarding products or services offered. Be Transparent - Openly identify the nature, location and ownership of the business; clearly disclose all policies, guarantees and procedures that bear on a customer s decision to buy. Honour Promises - Abide by all written and verbal agreements. Be Responsive - Address marketplace disputes quickly, respectfully and reasonably. Embody Integrity - Approach all business dealings, marketplace transactions and commitments with integrity. Safeguard Privacy - Protect any data collected against mishandling and fraud, and respect the preferences of customers regarding the use of their information. 10

11 Message from the CEO 2013 BBB Annual Report We started 2013 ready to build upon a successful We experienced various both successes and challenges that taught us valuable lessons that will help us provide a higher level of service moving forward. One of the biggest challenges was once again the threat of phishing scams. BBBs across North America continued to be targeted by scammers intent of using our trusted name to defraud the unsuspecting. The BBB system took great pains to not only educate our markets about these scams, but to protect our brand. The BBB system demanded higher security protocols from its local BBBs to avoid and defend against further attacks. We are confident that BBB is no longer an easy target for these people. Your BBB continues to grow its digital footprint. For the first time in our history, we had over 1 million visitors to Edmonton.bbb.org and we almost had 3 million pageviews. We participated in Fraud Awareness Month in March, partnering with various law enforcement agencies across Alberta to highlight fraud and help people avoid scams. Fraud Awareness Month began with an information day and Proclamation at Edmonton City Hall and ended with our BBB and its partners being recognized at the Legislative Assembly. We look forward to participating in this event for years to come. In addition to having the largest geographic area, we were the first BBB in the entire system to complete and pass the 2013 Online Evaluation. The Council of Better Business Bureaus (CBBB) evaluates performance based on numerous metrics including financial health, operations, sales, etc. I also continue to have the honour to represent Canada and our BBB as the Chairperson of BBB s Audit and Compliance Sub- Committee, while also serving as a member of the BBB Operations Committee, the policy making body for the BBB system. I alsop represent Canada on the International CBBB Board of Directors. It is validating to see our BBB viewed as a leader across North America. From a Canadian perspective, we are pleased to announce that Canadian BBBs began preparing to publish complaint details. For years, both consumers and businesses have asked BBB to provide more information about complaint details, their background and their resolution to help people making more informed decisions. And now BBB is increasing the level of service we provide to not only our businesses, but also to our consumers. Our BBB is well positioned to continue serving the communities of Central and Northern Alberta, Northeastern BC, Lloydminster, Nunavut and the Northwest Territories. With the support of you, our Accredited Businesses, we will continue being a leader in advancing marketplace trust. Respectfully submitted, Chris Lawrence President and CEO April 16,

12 Better Business Bureau of Central and Northern Alberta Accreditation Statistics As of December 31 3,689 3,591 Website Statistics Page Views 2,689,917 2,423,247 Visits 1,096, ,174 Unique Visitors 764, ,434 Complaint Statistics Received (Opened) 3,826 4,143 Answered (Closed) 3,930 4,173 Accredited Business (Opened) 929 1,128 Accredited Business (Closed)

13 2013 BBB Annual Report Satisfaction Index Accredited Businesses 100% 100% Non-Accredited Businesses 70.20% 68.29% Total 85.10% 84.15% Inquiries Statistics Accredited Businesses 584, ,245 Non-Accredited Businesses 644, ,156 Total 1,229,425 1,014, Top 10 Complaints 1. Furniture - Retail 2. Auto Dealers - New Cars 3. Record Searching 4. Burglar Alarm Systems 5. Home Builders 6. Auto Dealers - Used Cars 7. Movers 8. Roofing Contractors 9. Plumbing Contractors 10. Wigs & Hairpieces 2013 Top 10 Inquiries 1. Home Builders 2. General Contractors 3. Roofing Contractors 4. Movers 5. Plumbing Contractors 6. Landscape Contractors 7. Auto Repair & Service 8. Auto Dealers - New Cars 9. Auto Dealers - Used Cars 10. Home Improvements 13

14 Better Business Bureau of Central and Northern Alberta Statement of Operations Financials Revenues $2,053,776 $1,881,349 $1,750,410 Expenses $1,732,057 $1,760,406 $1,627,514 Loss on Disposal of Capital Assets ($2,819) ($3,474) ($1,237) Excess Revenue (Expenses) $318,900 $117,469 $121,659 Balance Sheet Cash and Sundry Assets $733,652 $466,399 $411,468 Restricted Cash: Ric Wrobel Memorial Award Fund $5,000 $5,000 $10,000 Restricted Cash: Chase Paymentech $2,647 $3,474 $494 Capital Assets $1,654,426 $1,499,942 $1,477,841 $2,395,725 $1,974,815 $1,889,709 Payable and Accruals $161,957 $132,811 $136,535 Long Term Debt $871,154 $797,463 $823,390 Lease Inducement - - $722 Total Liabilities $1,033,111 $930,274 $960,647 Net Assets $1,362,614 $1,044,540 $929,062 $2,395,725 $1,974,814 $1,889, Revenue Expenses

15 Better Business Bureau of Central and Northern Alberta Notes 15

16 Better Business Bureau of Central and Northern Alberta Ave Edmonton, AB T5P 0L3 Phone: Fax: Website: Follow us on: Facebook: Twitter: YouTube: facebook.com/bbbcentralandnorthernalberta twitter.com/edmontonbbb youtube.com/edmontonbbb Start with Trust