Presentation Notes Client Consultation. Client Consultation. Cosmetology II. Client Consultation

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Buddy Gregory
5 years ago
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1 Slide 1 Cosmetology II Page1

2 Slide 2 Copyright Copyright Texas Education Agency, These Materials are copyrighted and trademarked as the property of the Texas Education Agency (TEA) and may not be reproduced without the express written permission of TEA, except under the following conditions: 1) Texas public school districts, charter schools, and Education Service Centers may reproduce and use copies of the Materials and Related Materials for the districts and schools educational use without obtaining permission from TEA. 2) Residents of the state of Texas may reproduce and use copies of the Materials and Related Materials for individual personal use only, without obtaining written permission of TEA. 3) Any portion reproduced must be reproduced in its entirety and remain unedited, unaltered and unchanged in any way. 4) No monetary charge can be made for the reproduced materials or any document containing them; however, a reasonable charge to cover only the cost of reproduction and distribution may be charged. Private entities or persons located in Texas that are not Texas public school districts, Texas Education Service Centers, or Texas charter schools or any entity, whether public or private, educational or non-educational, located outside the state of Texas MUST obtain written approval from TEA and will be required to enter into a license agreement that may involve the payment of a licensing fee or a royalty. For information contact: Office of Copyrights, Trademarks, License Agreements, and Royalties, Texas Education Agency, 1701 N. Congress Ave., Austin, TX ; phone ; copyrights@tea.state.tx.us. 2 Page2

3 Slide 3 What is a? A verbal communication with a client that determines the client s needs and how to achieve the desired results 3 A consultation should take place before every service and salon visit. Page3

4 Slide 4 Preparation Have available: portfolio of your work swatch book or ring for hair color options variety of styling books 4 Make sure your workspace is clean and uncluttered. Have available: your portfolio of various services you have performed a swatch book or ring of hair color options styling books for the client to review Page4

5 Slide 5 Communication Greeting Consultation Card Effective communication is the act of successfully sharing information between two people so that the information is understood. Page5

6 Slide 6 Greeting Tour the salon Be polite Be yourself How To Properly Greet Your Salon Clients Ask, Analyze and Assess Your Salon Client's Needs Smile Introduce yourself Friendly How To Agree With Your Client in the Salon (click on links) 6 The first time you meet a client is very important. They are coming to you for the services and expertise you can provide. Greeting the client for the first time, you should: be polite be yourself friendly introduce yourself smile tour the salon Click on the hyperlinks to view the videos: How to Properly Greet Your Salon Clients Learn the proper way to greet your clients in the salon in this free video clip on cosmetology. Ask, Analyze, and Assess Your Salon Client s Needs Learn how to ask specific questions of your clients to get a better idea of what exactly they want in this free video clip on cosmetology. How To Agree With Your Client in the Salon Learn tips on how to ask special questions to your client and how important agreeing with them is in this free video clip. Page6

7 Slide 7 Consultation Card Needs assessment Determines client s needs How to achieve the desired results Should be updated at each visit How To Complete A Salon Client Ticket How to Properly Complete Your Salon Service (click on links) 7 The consultation card is also called an intake form or client questionnaire. It is a needs assessment that determines the client s needs and how to achieve the desired results. It should be updated at each visit. Click on hyperlinks to view videos: How to Complete a Salon Client Ticket Learn tips on what to do to complete your client's ticket after it has been properly filled out in this free video clip on cosmetology. Read more: How to Properly Complete Your Salon Service Learn tips on how to properly complete your service with a customer in this free video clip on cosmetology. Read more: Page7

8 Slide 8 Questions? 8 Page8

9 Slide 9 References and Resources Images: Microsoft Office Clip Art: Used with permission from Microsoft. Textbook(s): Milady standard cosmetology: Situational problems. (2012). Clifton Park, NY: Cengage Learning. Videos: Ask, Analyze, and Assess Your Salon Client s Needs Learn how to ask specific questions of your clients to get a better idea of what exactly they want in this free video clip on cosmetology. How To Agree With Your Client in the Salon Learn tips on how to ask special questions to your client and how important agreeing with them is in this free video clip. How To Complete A Salon Client Ticket Learn tips on what to do to complete your client's ticket after it has been properly filled out in this free video clip on cosmetology. How To Properly Complete Your Salon Service Learn tips on how to properly complete your service with a customer in this free video clip on cosmetology. How To Properly Greet Your Salon Clients Learn the proper way to greet your clients in the salon in this free video clip on cosmetology. 9 Page9

Integrating Technology in the Classroom. Practicum in Education and Training

Integrating Technology in the Classroom Practicum in Education and Training Copyright Copyright Texas Education Agency, 2015. These Materials are copyrighted and trademarked as the property of the Texas