Online Card Sorting for. Sarah Markus
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1 Online Card Sorting for Sarah Markus
2 Research Objective & Methodology Research Objective: Understand if users would search for certain subcategories under the current categories on Udemy s website Methodology: Hybrid online card sorting test using Optimal Sort (providing four categories as well as allowing participants to create new categories) 10 participants between the ages of 18 and 61 To limit the size of the study to 30 cards this study only included the following categories: Development IT & Software Design Lifestyle Udemy Online Card Sorting by Sarah Markus, Feb. 2017
3 Key Findings, Recommendations & Notes Key Findings: The categories Development and IT & Software are interchangeable for participants Participants would place Fashion under Lifestyle instead of Design Participants have a hard time placing Hardware, E-commerce and User Experience in a specific category Recommendations: Research deep dive into Development and IT & Software: Consider renaming the categories for more clarity or reorganizing subcategories in different groupings by performing an open card sort among participants who expressed interest in Development or IT, as they are the actual target group for these categories Add User Experience to open card sort for Development and IT & Software Follow up with a tree test or usability test to confirm new category names Rename Fashion to Fashion Design Project Notes: I conducted this study to try out Optimal Sort and would not recommend this tool for future card sorting studies as it s not mobile optimized I used a free version of the tool, which only allows for 10 completes This is a preliminary study and meant to inspire further research deep dives Udemy Online Card Sorting by Sarah Markus, Feb. 2017
4 Detailed Results On the next slides you will see how many participants would place each subcategory under it s current category, as well as the alternate categories participants placed them in. Categories included are Development, IT & Software, Design and Lifestyle Explanations: On the following slides certainty refers to the percentage of participants who placed each subcategory under it s current category Green means participants are unsure if the subcategory belongs under it s current category Orange means participants would look for the subcategory under another category
5 Category: Development The difference between Development and IT & Software seems unclear for the majority of participants Certainty* Alternative category and certainty* 80% 80% 30% 60% IT & Software 80% 20% 80% IT & Software 20% 80% IT & Software 60% 40% IT & Software 100% 50% 40% IT & Software Udemy Online Card Sorting by Sarah Markus, Feb Notes: *Certainty refers to the percentage of participants who placed this subcategory under this category. Green means participants are unsure if the subcategory belongs to this category, Orange means participants would place the subcategory under another category
6 Category: IT & Software Participants are unsure about where to place the subcategory Hardware Certainty* Alternative category and certainty* 40% 30% Lifestyle 20% Design 10% Development The majority of participants would place Databases (80%), Software Testing (80%) and Programming Languages (60%) under IT & Software rather than under Development Udemy Online Card Sorting by Sarah Markus, Feb Notes: *Certainty refers to the percentage of participants who placed this subcategory under this category. Green means participants are unsure if the subcategory belongs to this category, Orange means participants would place the subcategory under another category
7 Development vs. IT & Software Insight: Line between Development and IT & Software categories is difficult to draw Recommendation: Research deep dive into these two categories. Consider renaming the categories for more clarity or reorganizing subcategories in different groupings by performing an open card sort among participants who expressed interest in Development or IT, as they are the actual target group for these categories. Follow up with a tree test or usability test to confirm new category names. * IT & Software * * Development *originally under Development Udemy Online Card Sorting by Sarah Markus, Feb
8 Category: Design Insight: Participants are unsure about where to place User Experience and would place Fashion under Lifestyle Recommendation: Rename Fashion to Fashion Design and include User Experience in the suggested open card sort study for IT and Development categories certainty* Alternative category and Certainty* 50% 30% Development 20% IT & Software 10% 90% Lifestyle Udemy Online Card Sorting by Sarah Markus, Feb Notes: *Certainty refers to the percentage of participants who placed this subcategory under this category. Green means participants are unsure if the subcategory belongs to this category, Orange means participants would place the subcategory under another category
9 Category: Lifestyle Participants successfully placed all Lifestyle subcategories under Lifestyle All subcategories were placed under Lifestyle with 80% - 100% certainty* * *Not included in the test Udemy Online Card Sorting by Sarah Markus, Feb Notes: *Certainty refers to the percentage of participants who placed this subcategory under this category.
10 Categories: Design and Lifestyle Lifestyle * Design *originally under Design Udemy Online Card Sorting by Sarah Markus, Feb
11 Similarity Matrix and Dendrogram APPENDIX
12 Similarity Matrix: All Categories IT & Software Development Lifestyle Design Udemy Online Card Sorting by Sarah Markus, Feb
13 Design IT & Software Development Lifestyle Dendrogram: All Categories Best Match Udemy Online Card Sorting by Sarah Markus, Feb
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