Weather and Environmental Services - QMS Manual

Transcription

1 1.0 SECTION ONE - INTRODUCTION 1.1 Purpose Reference.: Page 1 of 5 This process provides a new, changed or acquired off the shelf design, process, procedure, methodology or technology that addresses a new or changed stakeholder expectation/need. It produces an operations-ready (i.e. validated) system from a new or changed design, process, procedure, methodology or technology. 1.2 Scope This process defines, the steps design and pilot teams must take in order to design a solution to satisfy a change or new need. This process outlines the need for a new design and the steps for development and validation of the solution. 1.3 Information Turtle Inputs: Output from Stakeholder Requirements Process (Q ), including Change Plan National Standards Quality Assurance Program Audit Report Information about existing designs, processes, procedures, methodologies, technologies Special Process Requirements: N/A Human Resources: Staff inventory: composition of the staff includes engineers, hydrologists, physical scientists, technologists and support staff OMH-C, Regional Manager Linked Processes / Documents: CSB and SSC processes Q Control of Documents Q Control of Records Q Resource Management Q Control of Monitoring & Measuring Devices Q Purchasing Outputs: Documentation of a new design, process, procedure, methodology, technology field and office technologies Process Metrics: Design fulfills needs as per requirements Design is deemed acceptable for operational use by OMC-H or Regional Manager Materials & Equipment: Field and office equipment Station facilities and infrastructures Testing tools Associated Records: Scientific/engineering Reports & Products National Standard Operating Procedures Specifications and Drawings Validation and verification reports Decision documents from OMC-H, Regional Management meetings Decision documents from Design and Pilot meetings by:

2 Reference.: 2.0 SECTION TWO PROCESS FLOWCHART Page 2 of Start Design & Development Process 2.02 OMC-H or Regional Manager reviews need for design 2.03 Design required? 2.04 OMC-H or Regional Manager facilitates design process and assigns a design team 2.05 Design team develops, and verifies design, process, procedure, methodology or technology 2.06 Verification achieved? 2.07 Is pilot project required? 2.08 Pilot develops Pilot Project Plan 2.09 Pilot operates pilot and validates design, process, methodology 2.10 Validation achieved? 2.11 Design/Pilot team submits design and pilot results to OMC-H or Regional Manager for approval Documentation of a new design, process, procedure, methodology, technology Is it approved? Implementation Process Q by:

3 Reference.: Page 3 of 5 SECTION THREE SUPPLEMENTAL INFORMATION 3.1 Process tes 2.01 Start of the Process A review of the design, process, procedure, methodology or technology needs is carried out by the OMC-H or the regional Manager. The review may include work assignments to subcommittees, task groups or outside consultants. If the design, process, procedure, methodology or technology needs can be satisfied within existing designs, processes, procedures methodologies or technologies then proceed to the pilot project (step 2.05). Alternately, the needs may identify the requirements for a new or change to the design, process or technology, procedure, methodology or technology invoking a design process. The reviewer also defines indicators for verification of the design The OMC-H or the regional Manager facilitates the design process by assigning a Design that may include sub-committees, WSC regional offices task groups or outside consultants. In some instances, the design process may include the use of, or integration with, IT infrastructures, in which case CSB/SSC process will be called upon to participate and/or deliver related components. The Design develops the design The Design verifies any design changes or new design, process or technology, procedure, methodology or technology. The verification ensures that the design outputs have met the input requirements The Design assesses if a pilot project is required and if required assembles a Pilot. The Pilot may be the same as the Design, a sub-set of the Design or composed of new members. If a pilot project is not necessary, proceed to the Implementation Process (Q ) The Pilot prepares a pilot plan which details the design installation and validation criteria in an operational setting The Pilot, with the help of regional representatives, operates the pilot in an operational environment and identifies implementation requirements (training, user s guide, installation guides, etc) and gaps. This activity is critical in preparing for successful implementation (Implementation Process Q ) The Pilot reviews results and validates the solution. Validation is required to ensure that the resulting design, process, procedure, methodology or technology is capable of meeting the requirements for the specified application or intended use.(ex; demonstration of performance) Once the validation criteria are met, the Design/Pilot submits the design and validation results to the OMC-H or the regional Manager for their approval OMC-H or the regional Manager may approve the new/changed design, process, procedure, methodology or technology so the implementation process may begin, may reject the results (go back to box 2.01) or may terminate the process altogether. by:

4 Reference.: Page 4 of Definitions Term Administrator Client Coordinating Committee Hydrometric Operational Staff Network OMC-H Project Lead Stakeholder Definition The individual named by a party to a hydrometric agreement to represent the needs and interests of that party and to approve the activities undertaken under that agreement. A person, body or agency. A body created by the Administrators of a hydrometric agreement to plan and manage the activities under that agreement so as to meet the needs of the stakeholders. Of or related to measurements and calculations of the velocity, discharge, volume and other physical parameters of surface waters and surface water bodies. Individuals within an operating party that conduct activities A collection of hydrometric monitoring sites that provide spatial and temporal information in accordance with specified parameters. Body made of all regional WSC managers and National representatives to plan and manage the operational activities as to meet the needs of the stakeholders. Could be any of the following; an individual, sub-committee, working group or task group Stakeholders are individuals or organizations (including clients) who are the direct recipients of product or service, or may have an interest in the work and policies, (for example, hydrometric agreement administrators, clients, data users, recreational users, etc.) by:

5 4.0 SECTION FOUR DOCUMENT HISTORY Reference.: Page 5 of 5 Approval Initials Name Role Approval Date AP OP lead Detailed History of Changes Rev# Date State Description of Changes 1Dv01 Oct 15, 2004 NHP QMS QMS documents developed under NHP QMS. Documents were used to develop WES ISO 1Dv02 March, First Draft Reformatted and edited to fit WES ISO project requirements Dv03 Jun 04, Pending Review by WSC Core Reformatted and edited to fit WES ISO project requirements 1Dv04 Jun 12, 1A Jun 18, 2Dv01 Jul 10, 2Dv02 Aug 07, 2Dv03 Aug 19, 2A Aug 28, 3A Jun 6, A Jun 5, A Dec 18, D February 12, A March March 9, 2016 Issued for review & approval Pending review by WSC Core Pending review by WSC Core Issued for review & approval Reviewed Reviewed by OMC-H, approved by OP Lead Draft 1Dv04 approved to 1A Refining document using input from internal audit, staff training and others Refining document Reviewed by OMC-H, approved by OP Lead Draft 2Dv03 approved to 2A OP and OPSC references altered. Reviewed with minor revisions Reviewed and approved Reviewed with minor revisions change from previous version. by: