Housing goes digital social business transformation. 20 February 2014 CIH Office, London #hgd14

Transcription

1 goes digital social business 20 February 2014 CIH Office, London #hgd14

2 Firstly, thank you for coming to the event, we hope that you enjoy the day here with us in London. The Events Team is based in Coventry, and here at the event today is Becky Ibbertson, Event Organiser, to help you with any queries, problems or comments you may have. To get the most from the event, please take part - get involved in discussions, ask questions and share ideas. Respect everyone s right to opinions and allow everyone a space to express their thoughts. Information which may be helpful to you: Welcome Note Appraisal Forms, if you can try to remember to fill in the appraisal forms and leave them on the registration desk before you leave the conference. We really do value your comments and take your views into account when planning next year s conference and future events. We take all comments seriously. Short Courses and Seminars, if you have enjoyed this event and are interested in other topics which relate to this event, why don t you try one of our short courses. We cover a wide range of subjects and topics and if you can t find what you are looking for, then why not contact us about having your training requirements delivered In-house. We hope you enjoy your day and if you require any further information please contact the Events Team on , us at events@cih.org or visit our website Please scan this barcode for more information about our events and your chance to WIN 100 high street shopping vouchers. Competition ends 31 st December Chartered Institute of Events Chartered Institute CIH_events #hdg14

3 9.15 Registration and refreshments Chairs welcome and overview (Seminar room) Nick Atkin, Chief Executive, Halton Social Landlord to Social Business, how to create a meaningful change (Seminar room) David Leach, IT Director, Orbit Services, Orbit Group Max St John, Managing Director, NixonMcInnes Recently NixonMcInnes went into Orbit Group running workshops with staff and residents to find out how to become a digitally functioning business with an interaction between technology and culture. As Orbit strive for a strategic change this session looks at their aim of having 75% of customers online by Programme Big Data (Seminar room) Matt Leach, CEO, HACT Paul Foster, Principle technical evangelist, Microsoft UK Matt Leach suggests it s time the housing sector raised its game on data, creating its own shared big data resource, pooling data resources from across the sector for shared insights, data-led innovation and the development of new tools. But it shouldn't stop at existing sources of data, and if we re going to make the most if it, we need to look beyond the sector for ground breaking expertise Refreshments and interactive digital zone In the break you will have the chance to meet the experts who will be able to answer all of your digital and social media questions Workshops 1. The Future of Social Business A Manifesto for Change (Seminar room) Paul Taylor, Innovation Coach, Thom Bartley, Project Coordinator, Social and Digital business is beginning to reshape our organisations and the housing sector itself. But this is nothing compared to the that lies ahead.. Paul Taylor will lead discussion around wider trends in the development of social and digital business including examples from the UK and around the world. Thom Bartley will lead a debate around what that means for non-profit organisations and our communities. The outcome of the workshop? A Manifesto for Change - a step by step approach to accelerating our approach to social business. 2. Culture Shock: Social Media Strategy (Hestia Room) Max St John, Strategist/ Head of not-for-profit, NixonMcInnes Create clarity and alignment to purpose deliver a digital and social media strategy for your organisation. Max St John explains how you can become more agile, engaging and collaborative by transforming your organisation around the challenges and opportunities of a digitally connected world.

4 3. Making a connection: Helena Partnerships (Barrington room) Caroline King, Head of and Engagement, Helana Partnerships Helena has ambitious plans to shift 80% of all customer transactions online within the next 3 years. Find out how Helena is transforming its business to turn this vision into a reality and learn about some of the innovative ways its tenants are embracing all things digital in their everyday lives Lunch and interactive digital zone During lunch speakers will also be on hand to answer questions and help with individual queries Workshops (repeated from morning) Programme Outside the sector: an experts approach (Seminar room) Shirley Ayres, Co-Founder of the Connected Care Network redefining community care and support for the digital The session will look outside the sector and give delegates another perspective on the use of social media in customer service. It will give delegates an overview of how Marks and Spencer are using social media to make the most of the customer service experience they give. What are the challenges that Marks and Spencer have faced and where has the use of social media in customer service been successful? Chairs closing remarks and summary of the day (Seminar room) Nick Atkin, Chief Executive, Halton Presentations for this event can be found at: Alternatively, scan the QR code for the same link as above and to access the appraisal form

5 Nick Atkin, Chief Executive, Halton Trust Nick has been fully paperless for the last 12 years and has driven through a fully flexible/ remote working approach as part of his current role as Chief Executive at Halton Trust. He is a keen advocate of the use of social media and particularly the linkages to Gen Y and Z issues. He tweets on a regular basis (@nickatkin_hht) and has a stated aim to move the Trust away from all internal by 2014 and for 90% of Trust customers to be accessing services online by For the last two consecutive years he has been voted as the 22 nd most influential person in housing in the 24 Top 50 Power Players List. The Trust is also the most digitally connected organisation in the Visceral Business 2013 Connected Index in which Nick was the most influential digital leader. Speaker Biographies David Leach, IT Director, Orbit Services, Orbit Group Ltd David has an MBA from Nottingham University and has worked across Europe in the Logistics and Financial Service sectors. David is now focussed on helping the Orbit Group use technology to improve services to residents and improve organisational effectiveness Max St John, Managing Director, NixonMcInnes Max is the Managing Director of NixonMcInnes, a digital consultancy specialising in people and culture. Max worked with Orbit on its social digital vision, and co-authored the recent cross-government digital comms review. He consults with large organisations on people and culture development, specialising in leadership. Matt Leach, CEO, HACT Matt Leach is CEO of HACT, a think-do tank promoting ideas and innovation in the housing sector. Over the last two years, HACT s work has increasingly focused on the impact of data and technology on the future of housing, including the launch of the sector-leading open data mapping solution and the launch of the Big Data project, which during 2014 will establish the first national shared data repository for the housing sector. Paul Foster, Principle technical evangelist, Microsoft UK Since joining Microsoft in 1994, Paul Foster has worked across a wide range of sectors and customers, providing a mix of technical and strategic guidance around the creative use of technology in relation to their business needs. Paul is the CTO in residence at the Microsoft Ventures London start-up incubator. For a short time Paul was a member of a high-wire flying trapeze circus troupe, and is a keen roboticist.

6 Paul Taylor, Innovation Coach, Bromford Paul leads the Innovation Lab at Bromford a social investor based in the Midlands. A true believer in the power of social tools to achieve social good Paul is an enthusiast of cultural driven by technology. Work/Life has fused together so life at Bromford is now combined equal parts with Travel, Tech and Tweeting. Thom Bartley, Lab Creative, Bromford Speaker Biographies Thom s work for Bromford focuses on creating digital solutions that focus on providing an easy to understand, fun to use and useful user experience for their customers. Alongside this he is a blogger who isn t afraid to highlight and discuss what he perceives to be UK s flaws, a photographer, musician and yoyoer! Caroline King, Head of and Engagement, Helena Partnerships Caroline leads on, Engagement and Digital Services at North West Association Helena Partnerships. She is currently focussed on developing Helena s digital offer to transform how customers transact and communicate with the business. Caroline is also an employee engagement fanatic which she believes is at the heart of all great things. Follow Caroline on Twitter Shirley Ayres, Co-founder, Connected Care Network Shirley Ayres is Co-Founder of the Connected Care Network which is redefining community care and support for the digital age. With professional qualifications in two disciplines and a career which has spanned the public, not for profit and private sectors she has a distinctive knowledge and awareness of the challenges in delivering quality services. She is Honorary Senior Visiting Fellow in Interdisciplinary Studies at City University Shirley is passionate about the importance of social networks and the role of digital technology in supporting innovative solutions to the big challenges confronting society today. She is the author of the widely cited Can online innovations enhance social care? published by the Nominet Trust in Shirley works with innovative organisations in optimising their digital presence by exploring, developing and evaluating digital engagement strategies.

7 Attendance List First Name Last Name Job Title Employer Type Richard Jones Service Development Aire Valley Homes Leeds Limited Sharon Abel Head of Performance and Jo Harper PR and Aldwyck Group Alliance Homes Ltd Carmen Duong Assistant Bancroft Tenant Management Co-op Rahima Khatun Admin / Receptonist Bancroft Tenant Management Co-op Alex Allsworth Web & Social Media Carole Carole Service Development Brighton & Hove City Council Brighton & Hove Council Paul Taylor Innovation Coach Bromford Group Speaker Thom Bartley Lab Creative Bromford Group Speaker Sue Beecroft Sub-regional Strategy Co-ordinator Janet Talman Director of Commercial Services Paul Berry Business Analyst Cambridge City Council Chartered Institute of Civica UK Ltd Shirley Ayres Co-Founder Connected Care Network Speaker John Montes Strategy Croydon Council Charlotte Sexton Sexton Family Mosaic Mihalis Germanos Digital Editor Family Mosaic Peter Gill Assistant Director Festival Group Eva Lambert- Smith Head of PR and Comms First Wessex Laura Brown Digital Advisor Gentoo Group Ltd Angela Le Peuple Customer Guinness Engagement and Hermitage Support Matt Leach CEO HACT Speaker Nick Atkin Chief Executive Halton Trust Caroline King Head of and Engagement Helena Partnerships Chair Speaker

8 Attendance List First Name Last Name Job Title Employer Type Emma Cooke Senior Coordinator Knightstone Melissa Escott Head of Knightstone Association Ltd Kirk Dede IT Business Partner Lambeth Living Ltd Helen Mannion Senior Lambeth Living Ltd Josephine Rodgers Lambeth Living Ltd Jem Bowen Head of IT Lambeth Living Ltd Leeora Filemu Service Lambeth Living Improvement Ltd Elena Lloyd Liverpool Mutual Homes Paul Foster Principle technical evangelist Microsoft UK Darron Brookes Sales MIS Active Management Systems Ltd Harriet Austerberry Moat Speaker St John Managing Director NixonMcInnes Speaker Max Sarah Payling Event Director Ocean Media Group Craig Parker-Wood One Group Leach IT Director Orbit Group Ltd Speaker David Charlotte Hinks Senior Learning and Development business partner Paradigm Group Ruth Murphy Project Peabody Trust Dafydd Singleton Digital Places for People lyndsay scanlan Raglan Association Ltd Tracey Wilson Executive Director - Corporate Services Samantha Neville Claire Fellows PR & Marketing Assistant Kate Gurner Community Engagement manager Regenda Group Regenda Invoice Processing Saxon Weald Selwood

9 Attendance List First Name Last Name Job Title Employer Type Charlie Marshall Digital Sovereign Association Kerry Lewendon Digital Content Cathy Saunders Head of Sarah Walker Sam Wylie Head of Customer Service Craig McClintock Customer Service Sovereign Association Sovereign Association Sovereign Association Spire Homes Spire Homes Paul Hadley Estates Taunton Deane Borough Council Steven Clarke Tenant Services Development Andy Coleborn Policy & Laura Masters Marketing & Advisor Tracy Ironmonger Taunton Deane Borough Council Tower Hamlets Community Walsall Group Walsall Group Shaun Tymon Chief Executive Yorkshire Coast Homes Margaret Gower Tenant Representative Tenant Representative

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