NICMAR JOURNAL OF CONSTRUCTION MANAGEMENT

Transcription

1 Vol. XXXII, No. II April - June 2017

2 NICMAR JOURNAL OF CONSTRUCTION MANAGEMENT Registration No /86 ISSN A quarterly journal devoted to the study and practice of management in the construction industry, project engineering management, real estate and infrastructure development sector. Its scope includes: management of people, finances and technology; issues related to energy conservation, informatics and international trade & business; the fields of urban development, social and civic infrastructure; and, health, safety, welfare, productivity, quality and related matters. EDITORIAL ADVISORY BOARD Prof. George Ofori Professor and Head, Department of Building Design and Environment, National University of Singapore, Singapore. Prof. Satish Sharma Professor, Faculty of Engineering and Applied Science, University of Regina, Canada. Prof. S. L. Dhingra Adjunct Professor, Emeritus Fellow, Department of Civil Engineering, Indian Institute of Technology Bombay, Powai, Mumbai, India. Prof. S. K. Bhattacharyya Director, CSIR-Central Building Research Institute, Roorkee, India. Prof. Malik Ranasinghe Professor and Head, Department of Engineering, University of Moratuwa, Colombo, Sri Lanka. Prof. Deepak Bhattarai Professor of Construction Management, Nepal Engineering College, Pokhara University, Kathmandu, Nepal. Prof. Koshy Varghese Professor, Building Technology and Construction Management, Department of Civil Engineering, Indian Institute of Technology Madras, India. Prof. Fred C. Moavenzadeh Centre for Construction Management and Research, Massachusetts Institute of Technology, Cambridge, USA. Prof. Shizhao Ding Chairman of Research, Institute of Project Administration and Management (RIPAM), Tong Ji University, Shanghai, PRC. Prof. Stephen Ogunlana Professor, School of the Built Environment, Heriot-Watt University, Edinburgh, UK. Prof. S. G. Bhargava Shailesh J. Mehta School of Management, Indian Institute of Technology Bombay, Powai, Mumbai, India. Dr. Palaneeswaran Ekambaram Faculty of Engineering and Industrial Sciences, Swineburne University of Technology, Australia. Dr. Bonaventura H.W. Hadikusumo School of Engineering and Technology, Asian Institute of Technology, Thailand. Mr. Ravindra Purohit Vice President - Education Hindustan Construction Co. Ltd. Vikroli (West), Mumbai, India. Views expressed in the papers, communications, and other matter published in the Journal are those of the contributors. The Editor or the Institute do not hold themselves responsible for them.

3 NICMAR JOURNAL OF CONSTRUCTION MANAGEMENT Vol. XXXII April - June 2017 No. II CONTENTS RESEARCH ARTICLES Tangible And Intangible Success Factors In Marine Construction Projects Vivekanand M. Bankolli and Karuna Jain 5 Identification And Prioritization Of Factors Responsible For Contractors' Failure In Residential Construction Projects : A Case Study Of Bardoli City Vimal kumar Patel, Neetu Yadav and Vyom Pathak 21 Customer Satisfaction Study Of The Mumbai Metro Service Mona N. Shah, Vineet Raitani, Aditya Oza and Kunal Gupta 30 Current Resource Management Practices In Indian Building Construction Projects: Is It An Art Or A Science? Marimuthu K., Benny Raphael, Ananthanarayanan K, and Koshy Varghese 43 Impact Of Equipment Usage On Labor Productivity In The Indian Construction Industry At The Activity Level G. Boopathi and Satyanarayana N Kalidindi 55 BOOK REVIEW Poor Economics : A Radical Rethinking of the Way to Fight Global Poverty 66

4 Tangible And Intangible Success Factors In Marine Construction Projects 1 2 Vivekanand M. Bankolli and Karuna Jain This paper identifies project success criteria and success factors that influence Indian marine projects. The exploratory study is conducted to find tangible and intangible factors and their role in influencing the project success. Semi-structured interviews in two stages i.e. pilot and final were conducted with ninety-two project practitioners across the project channel members. The study draws fourteen, tangible and intangible factors influencing the projects. These factors are further categorised into four success criteria and ten success factors. Project success criteria, Success factors, Project performance, Tangible factors, Intangible factors, Marine projects Head, Maharashtra, Jalvahini Mangement Services Pvt. Ltd., Mumbai, India. vivekarati@gmail.com Professor, SJM School of Management, IIT Bombay, Mumbai, India. kjain@iitb.ac.in 1 2

5 Identification And Prioritization Of Factors Responsible For Contractors' Failure In Residential Construction Projects : A Case Study Of Bardoli City Vimal kumar Patel, Neetu Yadav and Vyom Pathak Now a days, with the growth of the country, its infrastructure sector is also growing very fast. But to complete any construction project in the stipulated constraints, the contractor plays a vital role. Hence, we can say that project success and failure also depends on success and failure of the contractors. Keeping this in mind, the author has conducted the research work on contractors' failure. A questionnaire based approach has been selected. To carry out this research work, the factor of the Contractors' failure is retrieved from literature, pilot study and by conducting personal interviews. Based on the feedback of the interviews and the pilot study subsequently, a questionnaire has been designed and distributed to total 50 construction work experts who represent contractors, site engineers and project managers. The analysis of questionnaires is done by Relative Important Index. Then ranking has been done of top 11 factors of contractors' failure. Based on those factors, recommendations are given to improve the current practices. Contractors' failure, Factor of Contractors' failure, Project delivery, Quality, Performance 1, 2 & 3 Assistant Professor, Department of Civil Engineering, S. N. P. I. T. & R. C., Bardoli, India. vimalpatel7878@gmail.com, mdeshbandhu@yahoo.com, aksnitd@gmail.com

6 Customer Satisfaction Study Of The Mumbai Metro Service Mona N. Shah, Vineet Raitani, Aditya Oza and Kunal Gupta India's enormous urban population has adopted the use of mass rapid transit systems that help them to efficiently commute in cities. 'Metros' as they are popularly called, are functional in mega cities like Kolkata, Delhi and recently in Mumbai since 2014; followed by other state capitals in India. This research is a first ever attempt that maps individual customer satisfaction levels of the commuters, who are using the Mumbai metro services, in the short run (approximately over a year since operations began). It examines the level of commuter satisfaction, using 11 parameters/attributes of customer satisfaction for the service quality of the metro. The data is collected using a personally administered survey of 1428 commuters to measure their current level of satisfaction. With the help of factor analysis using SPSS, data has been analyzed to identify the gap in the service quality as perceived by the commuters towards the service. The findings from this research suggest that there lies a negative gap between expectation and perception of the commuters of Mumbai Metro, indicating slight dissatisfaction of the overall service quality. All determinants of service quality, namely, 'Reliability', 'Assurance', 'Tangibility' and 'Responsiveness' have proven to be marginally dissatisfactory to the commuters, except for the determinant of 'Empathy', which has a negative gap between expectation and perception and proves to be satisfactory. Mumbai Metro, Service Quality, Parameters/Attributes, Customer satisfaction, Gap analysis 1 2, 3 & 4 Professor and PGP Students School of Projects, Real Estate and Infrastructure Management (SOPRIM), National Institute of Construction Management and Research (NICMAR). mnshah@nicmar.ac.in

7 Current Resource Management Practices In Indian Building Construction Projects: Is It An Art Or A Science? Marimuthu K., Benny Raphael, Ananthanarayanan K and Koshy Varghese Project resources such as labor, material, and equipment are kept minimal to maintain the efficient working capital. Therefore, the limited resources need to be planned and scheduled in such a way that the project performances are met with minimum and acceptable deviations. Resource scheduling problems are classified into (1) resource allocation, (2) resource leveling, and (3) tradeoff among project objectives. However, sharing, dedicating and substituting of resources, is as much important as the resource scheduling problems. The objective of this paper is to bring out the existing practices on sharing, dedicating, and substituting of resources used in the building construction projects in India. A review was done to compare this aspect through the practice and standards: PMI-PMBOK Guide, Guidance on Project Management, and Guidelines on Construction Project Management (Time Management). Through a questionnaire-based survey, it was found that the project manager and planning engineer have difficulty in making decisions towards sharing limited resources. Similarly, the project coordinator, regional project manager, and regional planning engineer face the similar challenges while making decisions related to sharing, dedicating, and substituting resources to multiple projects. Difficulties are amplified when the project characteristics change from time-constrained to resource-constrained and vice versa due to the requirements made by the client. The questionnaire survey also brought out some of the other important aspects related to sharing, dedicating, and substituting of resources. The decisions made in the limited resource situation are mostly experience-based, which may not be replicable. Science employs methodologies that require repeatable and verifiable explanations, whereas art involves skills that are only available to a particular person through experience. The key finding of this paper is that the current resource sharing, dedicating and substituting practices in the Indian building construction projects is mostly an art rather than a science. Art or Science, Sharing, Dedicating, Substitution, PMBOK, Project Management, Construction Project Management & 4 Ph. D Research Scholar, Associate Professor and Professor, BTCM Division, Department of Civil Engineering, Indian Institute of Technology Madras, India. marimuthukan@gmail.com

8 Impact Of Equipment Usage On Labour Productivity In The Indian Construction Industry At The Activity Level 1 2 G. Boopathi and Satyanarayana N Kalidindi Productivity is a key driver for economic growth of a country. Increased productivity has shown increased economic performance. In construction, studies have reported that labour productivity influences the performance of the sector significantly. Studies have shown negative productivity trends at the aggregate level in many countries. The possible factors causing these negative trends have also been analyzed. A study on the influence of equipment usage, a factor that has been evolving over the past 20 years in the industry, on the construction labor productivity has hardly been done in the Indian context. This paper examines the effect of the usage of equipment on labor productivity during the period 1997 to 2014 for 40 different types of construction activities under various categories. For this period, the changes in equipment usage are measured using four technology indicators. Results show that there is an increase in labour productivity. However, large variations are noticed among the activities. The earth work, dismantling and piling works have shown improvement in labour productivity of 48%, 67% and 62% respectively but concrete works and road works have shown an increase of only 6% and 3% respectively. The results of two paired t-tests and regression analysis between the change in labour productivity and four technology indicators have revealed that there is a significant relationship between the usage of equipment and labour productivity. Construction equipment, Construction labour productivity, Equipment technology, Construction industry trends 1 Ph. D Research Scholar and 2 Professor, BTCM Division, Department of Civil Engineering, Indian Institute of Technology Madras, India. gmboopathi@gmail.com, satyakn@iitm.ac.in