Identifying key enablers of ICT-enabled social innovation in support of social policy reforms in the EU

Transcription

1 Identifying key enablers of ICT-enabled social innovation in support of social policy reforms in the EU IESI - ICT-Enabled Social Innovation in support to the implementation of the EU Social Investment Package

2 Agenda Extending the framework Example I: Active Inclusion Example II: Social Economy Preliminary Conclusion IESI - ICT-Enabled Social Innovation 2

3 Incremental Radical Pervasive Isolated The current IESI - Framework... focusing on social actors, social practices and stages of innovation IESI - ICT-Enabled Social Innovation 3

4 ICT-enabled Social Innovations are new combination of social practices providing new or better answers to social protection system challenges to establish new relationships or strengthen collaborations among stakeholders which emerges from the innovative [social] use of Information and Communication Technologies... (IESI Definition in D1.2.1) IESI - ICT-Enabled Social Innovation 4

5 Systemic extension: Stakeholders Who needs to be consulted / involved... Needs and reachability in an ICT-enabled context upfront clarification of needs to be addressed by ICT, and related role of social environment explore reachability, e.g. what does it mean to offer inclusive ICTenabled services to elderlies or migrants Third sector (NGOs and Social Enterprises) more room for flexible and innovative solutions? issues: path dependency, service quality IESI - ICT-Enabled Social Innovation 5

6 Empirical extension: Social uses What sort of changes can we look for... A typology to make sense of structural diversity (Hochgerner 2012) changing awareness of issues (i.e. value frames) and personal involvement, changing communication or interaction patterns, changing division of labour or changing behaviours in general. Hochgerner, J. (2012). New Combinations of Social Practices in the Knowledge Society. In Challenge Social Innovation (pp ). Springer. IESI - ICT-Enabled Social Innovation 6

7 Discussion of enabling ICT characteristics... enablement is a result of the social construction of ICT Active inclusion & crowdsourcing Social economy & e-participation IESI - ICT-Enabled Social Innovation 7

8 1 st Example: Online Maps supporting social inclusion IESI - ICT-Enabled Social Innovation 8

9 Social Inclusion: Contributions from the long tail... IESI - ICT-Enabled Social Innovation 9

10 Crowdsourcing ideas AND data IESI - ICT-Enabled Social Innovation 10

11 The technical and social construction of data quality (points and routes) BUT, are crowdsourced data fit for public services, considering social service quality standards...? IESI - ICT-Enabled Social Innovation 11

12 An example of Public Private Collaboration IESI - ICT-Enabled Social Innovation 12

13 2 nd Example: Democratic management of social cooperatives IESI - ICT-Enabled Social Innovation 13

14 Creating employment as a societal challenge... an economic system is to be evaluated not just on outcomes but on how outcomes are arrived at (J. Stiglitz in BEPA, 2011) Cooperative Group CGM (Italy): members and workers, disadvantgaed workers, volunteers IESI - ICT-Enabled Social Innovation 14

15 Social Economy (Employment): Participation in Cooperatives The organisations of the social economy are economic and social actors active in all sectors. They are characterised principally by their aims and by their distinctive form of entrepreneurship (CIRIEC 2012). Their values include: The primacy of the social objective over capital Democratic control by the membership The defence and application of the principle of solidarity and responsibility Autonomous management and independence from public authorities IESI - ICT-Enabled Social Innovation 15

16 Democratic participation: Consensus building underlying principle is to minimise conflict (and maximize acceptance rather than votes) this already influences the choice of options (balancing of interests) IESI - ICT-Enabled Social Innovation 16

17 Democratic participation: Tools focus on visualisation to reduce cognitive labour and transparency of arguments to compel for consensus 12/03/ Informatik und Gesellschaft - Christian Voigt (PhD) 17

18 changing awareness & action generativity (Zittrain), channel richness (social media), emancipatory (YouTube), openness and transparency (public opinion), data analytics (reminders and recommendations) changing communication & interaction visualization, filtering algorithms and structuration (managing complexity), ubiquity (long tail enabler), crowdsourcing (data, ratings, knowledge, issues, solutions), networking (promoting social capital) Synthesis: Key enablers (1st draft) IESI - ICT-Enabled Social Innovation 18

19 Next questions We depart from a definition of social innovation that sees the beneficiaries (their attitudes, behaviours or possibilities for change etc) as the central element of social innovation. We don t know yet, whether this type of innovation is more to be found with third sector organizations, or if there are necessary organisational key enablers. It seems that ICT-enabled social innovations can highlight / thematize aspects of social services which are are hard to tackle otherwise (but can include a trade off). ICT-enabled social innovations might create uncertanties as service providers need to decide whether new or substantially changed services are optional or mandatory. IESI - ICT-Enabled Social Innovation 19

20 References BEPA - Bureau of European Policy Advisers. (2011). Empowering people, driving change Social Innovation in the European Union. Retrieved 1 January 2001, available at: Bynner, John (2003) Risks and Outcome of Social Exclusion: Insights from Longitudinal Data, available at: CIRIEC (2012) The social economy in the European Union, available at: Hochgerner, J. (2012). New Combinations of Social Practices in the Knowledge Society. In Challenge Social Innovation (pp ). Springer. IESI - ICT-Enabled Social Innovation 20