Tech Pro Survey: Australia

Transcription

1 Tech Pro Survey: Australia A World Powered by Tech Pros and a Celebration of IT Pro Day 2018 Conducted by C White Consulting July

2 Study Overview Areas of discussion What data can help demonstrate why we should appreciate our technology professionals and celebrate them not only on IT Pro Day, but all year long? How would technology professionals use their knowledge, insight, and skillset to move their organisation, life, community, and the entire world forward when they have the free time to do 1

3 Study Overview Respondent demographics Company Size (number of employees) Tech Pro s Role 29% 2% 4% 13% FTEs 7% 3% 4% Practitioner 5% FTEs FTEs FTEs FTEs 26% 60% Manager Director IT Consultant 20% 9% 18% FTEs FTEs FTEs IT- related 94 IT practitioners, managers, and directors in Australia from public- and private-sector small, mid-size, and enterprise companies participated in a July 2018 online survey fielded by C White Consulting on behalf of SolarWinds. Full survey results available 2

4 Tasks That Tech Pros Typically Complete on a Daily Basis Responding to help desk tickets 40% Responding to one-off user requests 69% Network optimisation 29% Systems optimisation 47% Database optimisation 7% Patching security vulnerabilities Coding 18% 26% Continuous integration 45% Nearly 70% of tech pros surveyed respond to one-off user requests on a daily basis, while nearly half of tech pros optimise systems and perform continuous integration on a daily basis (47% and 45%, respectively). Less than 10% of tech pros optimise databases on a daily basis. Which of the following tasks do you typically complete on a daily basis? [choose all that 3

5 Top Three Activities for Tech Pros WHEN THEY HAVE TIME to Proactively Optimise Performance of IT Environment Automating repetitive manual tasks Gathering/analysing data Researching new technologies 61% 59% 60% #1 by weighted rank #2 by weighted rank #3 by weighted rank Evaluating/balancing workloads 21% #6 by weighted rank Installing/configuring monitoring 31% #5 by weighted rank Meeting with external groups to 50% #4 by weighted rank Migrating apps/workloads to new 13% 3% Three-fifths of tech pros surveyed (respectively) indicate that automating repetitive manual tasks, researching new technologies, and gathering/analysing data are among their top three activities when they have the time to work on proactively optimising the performance of their IT environment, with 35% listing automating repetitive manual tasks as their top-ranked (#1) activity in that area, while 21% list gathering/analysing data and 14% list researching new technologies as their top activity. By weighted rank, automating repetitive manual tasks is the top-ranked activity, followed by #2 gathering/analysing data, and #3 researching new technologies. When you have time to work on PROACTIVELY optimising the performance of your IT environment, which of the following are your TOP THREE activities? [choose only 3 in prioritised 4

6 Top Three Activities for Tech Pros IF THEY HAVE ENTIRE DAY WITH NO RESTRICTIONS to Proactively Optimise Performance of IT Environment Automating repetitive manual tasks 63% #1 by weighted rank Gathering/analysing data Researching new technologies Evaluating/balancing workloads Installing/configuring monitoring Meeting with external groups to Migrating apps/workloads to new 19% 27% 19% 43% #6 by weighted rank 49% #4 by weighted rank #5 by weighted rank 74% #3 by weighted rank #2 by weighted rank 3% Three-fifths or more of tech pros surveyed (respectively) indicate that researching new technologies and automating repetitive manual tasks are in their top three activities if they had an entire day with no restrictions to work on proactively optimising the performance of their IT environment, with 36% listing automating repetitive manual tasks as their top-ranked (#1) activity, while 21% list researching new technologies as their #1 activity. By weighted rank, automating repetitive manual tasks is the top-ranked activity, followed by #2 researching new technologies, and #3 meeting with external groups to understand their needs/experiences. If you could work on PROACTIVELY optimising the performance of your IT environment for your entire work day with no restrictions, which of the following would be your TOP THREE activities? [choose only 3 in prioritised 5

7 Top Work-Related Activities That Tech Pros Would Spend Their Time on IF THEY HAD ONE EXTRA HOUR IN THEIR WORK DAY Developing your IT skillset Planning/strategising future technology innovation in your IT environment Working on existing reactive/routine issues that you need more time to solve Upgrading existing technology 6% 4% 31% 37% Researching new technologies 19% 2% Nearly two-fifths of tech pros surveyed would spend their time developing their IT skillset if they had one extra hour in their work day to spend however they liked on a workrelated activity, and 31% of tech pros would spend their time planning/strategising future technology innovation in their IT environments. Less than 10% of IT pros (respectively) would spend their extra hour working on existing reactive/routine issues that need more time to solve or upgrading existing technology. If you had ONE EXTRA HOUR in your work day to spend however you like on a workrelated activity, how would you spend that hour? [choose only 6

8 Top Three Technology Advancements That Tech Pros Would Use to Solve Challenges in Order to Move IT Environment Forward IF THEY HAD MORE FREE TIME TO DO SO Cloud Artificial intelligence (AI)/machine Augmented reality (AR)/virtual reality Blockchain Non-volatile memory express (NVMe)/flash Automation Big data analysis Internet of Things (IoT) Containers Imagine a world where you have more free time. A world where you could use your technical knowledge, insight and skillset to move your organisation, your life, your community, and your world forward. In such a world, which THREE technology advancements would you use to solve challenges in your IT environment? [choose only 3 in prioritised order] 2% 1% 12% 13% 11% #6 by weighted rank Two-thirds of tech pros surveyed (respectively) indicate that automation and AI/machine learning/deep learning are among the top three technology advancements they would use to solve challenges in order to move their IT environment forward, if they had more free time to do so, with 32% listing AI/machine learning/deep learning as their top-ranked (#1) technology, while 27% list automation as their #1 technology to use. By weighted rank, AI/machine learning/deep learning is the top-ranked technology advancement to use, followed by #2 automation, and #3 the cloud. 36% 36% 55% 64% 66% #5 by weighted rank #4 by weighted rank #3 by weighted rank #1 by weighted rank #2 by weighted 7

9 Top Three Areas of Life OUTSIDE OF WORK That Tech Pros Would Use a Technology Advancement to Enhance IF THEY HAD MORE FREE TIME TO DO SO Vacation planning Making plans with friends Home DIY projects Meal planning Organising group events (ie book club, fantasy sports Exercise/workout routine Managing the family schedule Managing finances Religious/spiritual life Pursuing a new hobby Learning a language Imagine a world where you have more free time. A world where you could use your technical knowledge, insight and skillset to move your organisation, your life, your community, and your world forward. In such a world, which THREE areas of your day-to-day life outside of work would you use a technology advancement to enhance? [choose only 3 in prioritised 8 16% 9% 14% 6% 13% 19% 29% 28% 26% Half of tech pros surveyed indicate that home do-it-yourself (DIY) projects are among their top three areas outside of work they would use a technology advancement to enhance, if they had more free time to do so, with 16% listing it as their top-ranked (#1) area. By weighted rank, home DIY projects is also the top-ranked area, followed by #2 managing finances, and #3 vacation planning. 43% 47% 50% #6 by weighted rank #4 by weighted rank #5 by weighted rank #3 by weighted rank #1 by weighted rank #2 by weighted rank

10 Top Three Technology Advancements That Tech Pros Would Use to Solve Broader Community, Societal, or World Issues IF THEY HAD MORE FREE TIME TO DO SO Cloud Artificial intelligence (AI)/machine learning/deep Augmented reality (AR)/virtual reality Blockchain Non-volatile memory express (NVMe)/flash Automation Big data analysis Internet of Things (IoT) Containers 1% 2% 3% Imagine a world where you have more free time. A world where you could use your technical knowledge, insight and skillset to move your organisation, your life, your community, and your world forward. In such a world, which THREE technology advancements would you use to solve broader community, societal, or world issues (such as hunger, domestic violence, access to clean drinking water, inequality, or even world peace)? [choose only 3 in prioritised 9 17% 21% 36% 43% 43% #4 by weighted rank #6 by weighted rank Nearly three-fourths of tech pros surveyed indicate that AI/machine learning/deep learning is among their top three technology advancements they would use to solve broader community, societal, or world issues, if they had more free time to do so, with 44% listing it as their top-ranked (#1) technology. By weighted rank, AI/machine learning/deep learning is also the top-ranked technology, followed by #2 Internet of Things (IoT), and #3 big data analysis. 60% 73% #5 by weighted rank #3 by weighted rank #1 by weighted rank #2 by weighted rank

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